terma umum perniagaan exness

8/13/2019 Terma Umum Perniagaan Exness

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Appendix 1 (v. 19.07.2013)

EXNESS LIMITEDLoft 503, 8 Commerce Street, Cbd, Auckland, 1010, New Zealand

https://www.exness.com, tel. +7 812 45 48 812

GENERAL BUSINESS TERMS

These General Business Terms shall consist of two sections which describe procedures of non-trading operationson the trading account of the Client as well as trading operations, procedure for settling disputes and conductingcommunications.

I. GENERAL PROV ISIONS

1. CONDITIONS OF PROVIDING QUOTES 1.1. The terms for providing quotations depend on the type of account that the Client is using.1.2. For Interbank Accounts:

a. The Company recalculates quotations on all traded instruments in real time on the basis of market conditionsand streaming prices/liquidity obtained from liquidity providers and periodically provides the Client with thesequotations as Market Snapshots.

b. All quotations that the Client receives through the client terminal are indicative and represent the best availableBid price in the market and the best available Ask price in the market obtained from liquidity providers.

c. The Client acknowledges the following:

– The Company is entitled to refuse to make available to the Client those quotations that have not changed sincethe previous Market Snapshot;

–

The Client may not receive through the client terminal all the quotations that have occurred in the quote streamin the period between Market Snapshots;– The spread is not fixed and may be changed depending on market conditions and the streaming prices/liquidity

obtained from liquidity providers.1.3. For Marketmaker Accounts:

a. Quotations published on the Company’s web site are indicative.b. Quotes may differ from the price of the underlying asset. If the underlying market is closed, quotations provided

by the Company reflect the assumed price of the underlying asset.c. The Company establishes a spread for each instrument in the contract specifications. The spreads shown on the

Company’s website are standard (average) spreads. The size of the standard spread may increase/decreasedepending on market volatility. The Company shall be entitled to alter the amount of the spread without prior

written notification to the Client.1.4. In the case of unplanned interruption to the quote stream from the server caused by hardware or software

breakdown, the Company shall be entitled to synchronize the quotation base on the server serving trading Clientsusing other sources.

1.5. The following may serve as sources of this type:a. another trading or training server;

b. any other quotation sources.1.6. In case any dispute arises in relation to interruption to the quote stream, all decisions will be taken in

accordance with the synchronized quotation base.

2. IDENTIFICATION

2.1. Verification of the Client’s identity is made in order to prevent any unauthorized access to the Client’s accountand is held by verification of the fact making operations exactly by the Client.

2.2. The list of non-trading operations for which verification procedure is demanded:a. withdrawal requests;b. leverage change;

c. change of an account password;d. change of an investor password etc.

2.3. Means of the client identification are:a. by e-mail;

b. by sms;c. by keyfile;d. by client’s certificate.

2.4. Identification by e-mail embodies sending by the Company to the Clients email, pointed out during the

registration, a verification code which should be entered on the Company’s website for processing of non-tradingoperation which demanded verification.

2.5. Identification by sms embodies sending by the Company to the Clients telephone, pointed out during theregistration, a verification code which should be entered on the Company’s website for processing of non-tradingoperation which demanded verification.

2.6. Identification by Keyfile embodies entering of several parameters which listed below into the EXNESS KeyGenerator (downloaded during the registration process) in order to process non-trading operation which



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demanded verification:a. Location of EXNESS Key file (downloaded during the registration process);b. Key password (Password for the Keyfile, provided during the registration process);c. Site code (a code, generated by the website for processing of non-trading operation demanded identification).

2.7. After entering of above mentioned parameters and pressing «Generate» in the EXNESS Key Generator, in the line«Your user code» the code will be shown and that generated code shall be entered into the correspondent line on

the website for starting of the checking procedure. If the code is correct, an operation is held.2.8. Identification by a Client’s certificates embodies the following procedure: to process non-trading operation

demanded verification a Client need install SSL certificate of a Client (with or without password) which wasprovided to a Client during the registration procedure and which has specified period of usage. After expiring ofthis certificate, a Client need get new SSL certificate.

2.9. Choice of the identification means is made during the registration process. Identification of a Client is not theobligatory condition for registration.

2.10. Identification methods can be changed under the condition of complete identity papers (ID), bank accounts,telephone, passwords, and email etc. verification. The cost of the full account verification in order to changeidentification method costs 10% of the Client’s account balance, maximum 100 USD.

2.11. Funds withdrawal transactions can be conducted only after 3 working days have passed from the moment ofidentification method changing.

2.12. Personal data which shall be verified embodies email address, phone number, ID or passport requisites and

registration address etc.2.13. Email address is verified by sending email to it with verification code. Telephone number is verified by sendingsms with code or by call of the Company’s employees. Passport or ID is being verified by the uploaded scan-copies. For address confirmation Utility bill, telephone bill electricity bill can be provided.

2.14. The Company has the right to refuse deposit and withdrawal operations in the cases of the email, telephonenumber, passport (ID) requisites and address not being verified.

2.15. The Company shall reserve the right to suspend execution of non-trading operations if the Client’s identificationdata find incorrect or invalid as well as the Client does not send the requested documents. The Company shallreserve the right to suspend execution of non-trading operations if the Client’s identification data find incorrect orinvalid as well as the Client does not send the requested documents.

2.16. In the cases of change of the Client’s email or telephone The Client has right to request the Company forchanging of the current data to new one. To fulfill the request, the Client shall verify both current and new data.

2.17. In case the Client lose the main password and e-mail specified at registration, account will be closed after a

complete check and the funds will be withdrawn proportionally to the account (s) they were deposited from.

3. CLIENT’S REQUESTS AND ORDERS

3.1. The Company is entitled to refuse a Client’s order or instruction relating to a Marketmaker Account if:a. the Client’s instruction has not been given during the time that the quotation is valid, in the case of receipt of a

quotation through the client terminal or by telephone;b. the Client’s instruction has not been received by the Company, in case the telephone conversation or Internet

connection is interrupted through circumstances independent of the Company;c. the quotation provided is an obvious error;d. the quotation is not a market quotation;e. the size of the trade is less than the minimum size indicated in the contract specification;f. circumstances of force majeure indicated in section 6 of the Client Agreement have arisen;g. when the position is opened, the amount of free margin is less than the amount of initial margin required in

relation to the particular position;h. there is no possibility to confirm the price of the financial instrument. In this case, the Client can see the

following errors: "Invalid prices", "Off quotes", etc.i. if there is Company equipment maintenance;j. the Client has been recognized as insolvent;

3.2. The Company is entitled to refuse a Client’s request or instruction relating to Interbank Accounts in the casesindicated in para. 3.1 of these Regulations, and also in those cases where the Company is unable to hedge thetransaction with the assistance of a liquidity provider or when the liquidity provider declines to perform thetransaction.

3.3. In cases of cancellation of a transaction previously carried out or a change in price by a liquidity provider, thesechanges shall take place in the Client’s trading account.

3.4. The Client is insolvent, if he:a. the Client does not fulfill the duties specified in the Client Agreement and annexes to it;b. the Client does not observe margin conditions and requirements;

c. has been declared the bankrupt;d. does not comply with the conditions of Chapter «Garanties» of these General Business Terms.



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3.5. In the case of the Client's insolvency Company (without the prior written notification) can:a. close all or any open positions at current market prices;b. write off from Customer's trading account the amount that the Client owes the Company;c. close any trading account opened in the Company;

3.6. Refusal of a Client’s request or instruction is accompanied by a corresponding message on the client terminal.3.7. In exceptional cases, the company, despite the cases described in paragraph 3.4 of this General Business Terms,

can decide to execute Client's order.3.8. In cases when electronic advisor sends great number of economically unreasonable orders (including and going

beyond numerous tries of trading operation execution with lack of free margin) the Company has a right todisable electronic advisors work till the moment of Client error correction in electronic advisor software.

4. DOUBTFUL OPERATIONS

4.1. The Company shall monitor execution of these General Business Terms and be obliged to investigate doubtfuloperations of the Client by stopping such operations for necessary time.

4.2. In case of investigation of doubtful operations of the Client, the Company shall be obliged to demand thedocuments which are necessary for investigation from the Client.

4.3. The Company has the right to cancel questionable operations by the Client and/or block all his trading accounts

as well as trading accounts of Clients involved in the conducting of these operations. In this case the funds of theClient shall be withdrawn by any method convenient for the Company.

4.4. Signs of doubtful operations:a. execution of a great number of transfers in the absence of operations on the trading account;b. execution of operations devoid of apparent economic sense or other apparent purpose bearing the legal nature;c. the company has doubts about illegal incomes through the trading accounts;d. the client’s denial of delivery of personal information for identification purposes or impossibility to prove the

client’s identity;e. forgery of the documents given by the client, mismatch of documents, provided in different time periods and

represent falsely oneself to be another person.4.5. The provided signs of doubtfulness of non-trading operations shall not be complete. A transaction can be found

doubtful by specialists of the Company as a result of complex analysis and concomitants.

5. NETTING

5.1. If the aggregate amount payable under the Agreement or General Business Terms bу the Client equals to the

aggregate amount payable under the Agreement or General Business Terms bу the Company, then the

obligations to make payment of such amount will bе automatically satisfied and discharged.5.2. If the aggregate amount payable under the Agreement or General Business Terms by оne party of the Agreement

exceeds the aggregate amount payable under the Agreement or General Business Terms by the other party ofthe Agreement, then the party with the larger aggregate amount shall pay the excess to the other party and allobligations to make payment will be automatically satisfied and discharged.

6. MARGIN REQUIREMENTS

6.1. The Client shall provide to and maintain initial and/or hedged margin in such limits as the Company, in its solediscretion, may require from time to time under the Agreement, General Business Terms and ContractSpecification. Such sums of money shall only be paid in the form of cleared funds (on Company's bank account).

6.2. The Client shall pay initial and/or hedged margin at the moment of opening a position. The amount of initial andhedged margin for each instrument is defined in the contracts specification.

6.3. The Company is entitled to change margin requirements or hedged margin without prior written notice.

6.4. The Company has the right to change the customer's account leverage (higher or lower) without prior noticeaccording to the conditions described on the website of the Company.

6.5. 5 hours before the market close on the weekends or before holidays the leverage on a trading account is set upto 1:200.

6.6. The Information about leverage changing is in the personal area on the website of the Company .6.7. If the information on the website contradicts to information in the personal area, the priority is information in the

personal area.

7. SWAP OPERATION

7.1. The SWAP operation cost for various financial tools is determined in accordance with the terms and conditions inthe section "Contract specifications" on the Company's official website.

7.2. To calculate the cost of the SWAP operation for a specific trading operation, one can use the "Trader calculator"

on the Company's official website.

7.3. The SWAP operation is carried out daily at 10:00 pm according to the time of the client terminal, except onSaturday and Sunday. At 10:00 pm on Wednesday, the triple cost of the SWAP operation is added to/charged offthe Client's trading account.



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7.4. SWAP operations are conducted on the trading accounts of all Clients except for Clients who are residents ofIslamic countries, since they are automatically registered for swap-free trading accounts without dailycharge/charge off of profit or loss on SWAP operations. A Client's relation to an Islamic country is determinedaccording to passport information and/or the phone number.

7.5. Assignment of the "swap-free" status is only possible for Mini and Classic accounts.7.6. In cases of improper use of the "swap-free" status by the Client, the Company has the right to cancel this status

on all trading accounts and charge off the value of SWAP operations for the entire use period of the Client's"swap-free" status. Improper use in this case is, including but not limited to, a situation where a large portion ofthe transactions on the Client's trading account has a negative swap, which is not levied by the Company, inaccordance to the "swap-free" status.

8. ADJUSTMENTS

8.1. Determination of any adjustment or amendment of the size, value and/or number of the transaction (and/or ofthe level and size of any order) shall be at the Company's absolute discretion and shall bе conclusive and bindingupon the Client.

8.2. Pointed information is posted at Company web-site and Client terminal. Client terminal information is applicableIf posted at Company web-site information contradicts to posted in Client terminal information.

8.3. Where applicable (e.g. where а security is based оn shares in respect of which the issuer pays dividends) аdividend adjustment will bе calculated in respect of ореn positions held оn the ex-dividend day for the relevantunderlying security. Dividend adjustment will bе credited to the Client's trading account if the Client buys, i.e.opens а long position, and debited if the Client sells, i.e. opens а short position.

9. TEMPORARY BLOCK OF ACCOUNT

9.1. On the initiative of the Company or the Client the account can be temporary blocked.9.2. In order the Company blocks real Client’s account, the Client shall send email to the Company’s email box:

[email protected] with request to temporary block the account and also point out the account phonepassword, or call to the support staff of The Company and state the request to temporary block the account andtell account’s phone password. The Company blocks the account within 24 hours after receiving of the request.

9.3. In order for the Company to unblock the Client’s account, the Client shall send email to the Company’s emailbox: [email protected] with request to unblock the account and also point out the account phone password,or call to the support staff of The Company and state the request to unblock the account and tell account’sphone password. The Company unblocks the account within 24 hours after receiving of the request.

9.4. On the initiative of the Company temporary block of an account can be in the following cases:a. Loose of the control by the Client over phone number, email or e-account from which the Client has deposited;b. Informing from the payment systems of unlawful action of the Client, of making doubtful operations the list of

which is pointed out in the Clause 4 of the General Business terms;c. The Client’s filling for the claim to the Company which demanded temporary blocking of the Client’s account.

9.5. Temporary block of the Client’s account is placed unless handling of the circumstances which were the reason ofits placing.

9.6. During the period of the Client’s account being blocked, the Company studies all the circumstances and as aresult an account can be unblocked or closed.

9.7. In the case of an account being closed, its balance withdrawn proportionally to the accounts, from which it wasdeposited. Unlawful actions with bank cards and bank accounts are exceptions, in the cases of unlawful actionswith above mentioned deposit methods, it entails withdrawn of the total initial deposit amount to the real ownerof a bank card or bank account regardless of the account balance in the Company. In the named cases all data

are provided to the bank and to the law enforcement agencies of the Clients country.

10. ACCOUNT ARCHIVATION AND TRADE ARCHIVATION

10.1. In case of trading, non-trading (including agent) operations lack at Client account which balance is not more than5$ (or equivalent sum) during 180 calendar days account is archivated.

10.2. Client account archivation is attended with all its trades sending to archive.10.3. Restoration of the account sent to the archive earlier is available upon Client request.10.4. In case there are trades older than 180 calendar days at Client account they are summarized and deleted.

Pointed trades sum is added to Client account.10.5. Trades pointed in Article 10.4 can not be restored though the Company can render requested account history

upon Client request.

11. COMMUNICATIONS

11.1. In order to communicate with the Client, the Company shall use:

a. Meta Trader internal mail;b. Email;c. Facsimile transmission;



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d. Telephone;e. Post;f. Notice in the section of “Company’s news” on the Company’s website;g. Notice in Personal area.

11.2. Any correspondence (documents, notices, confirmations, statements, etc.) shall be considered to be received bythe Client:

a. within 1 hour after emailing it;b. once it has been sent by Meta Trader internal mail;c. once an notice has been placed in Personal area;d. once it has been sent by fax;e. once the telephone conversation has been finished;f. in 14 days after posting it;g. once it has been placed in the section of “Company’s news” on the website of the Company.

11.3. In order to communicate with the Client, the Company shall use the contact information provided by the Clientduring opening an account. That’s why the Client shall inform the Company if his/her/its contact information hasbeen changed. In case of not rendering contact information changing notification to the Company during thementioned period the Company does not bear responsibility for messages not receiving by the Client.

12. REPRESENTATIONS AND GUARANTEES

12.1. The Client shall represent and guarantee to the Company, and agree that each such representation andguarantee is deemed repeated each time the Client gives an instruction or request by reference to thecircumstances prevailing at such time, that:

a. The essential, upon the Agreement, General Business Terms and "Confidential Client Information to ореnPersonal Account" or "Confidential Client Information to ореn Corporate Account" form, information provided bуthe Client to the Company at аny time thereafter is true, accurate and complete in аn material respects;

b. the Client is duly authorized to enter into the Agreement, to give instructions and requests and to performhis/her/its obligations hereunder and thereunder;

c. the Client acts as principal;d. the Client is an individual who has provided "Confidential Client Information to ореn Personal Account" form or if

the Client is а company, then the person who has provided the "Confidential Client Information to open

Corporate Account" fоrm on Client's behalf is duly authorized to do so.12.2. The Сompany has the right to render any position voidable or to close out any or all positions at the current price

any time, in its absolute discretion, in the case where the Client breaches the terms of the present section.

II. NON-TRADING OPERATIONS

13. DEPOSITING FUNDS TO THE CLIENT’S ACCOUNT

13.1. Trading operations of the Client shall be executed with the use of deposited funds.13.2. Transfers of the Client’s funds must take account of legal requirements and restrictions of the countries under

jurisdiction of which the transfers are executed.13.3. For the prevention of fraud and laundering of funds obtained from criminal activity, the Company shall be

entitled, when funds are credited by a Client to their trading account, to request documentation confirming thesource of the funds (for example, Client’s bank statement).

13.4. The Client mау deposit in the trading account at any time.13.5. Amounts of depositing to the Client’s account shall be equal to the amounts received on the Company’s account.

13.6. Depositing funds to the Client’s account shall be executed within 1 trading day but no later than the end of the

trading day following the day of receipt of the Client’s funds on the account of the Company.13.7. The Company will hold the Client's money as trustee in its bank accounts.13.8. The Client agrees and confirms that the Company will not pay interest to the Client оn аnу funds on the trading

account.13.9. If the funds sent via wire transfer do not hit the account of the Client during 5 business days, the Client shall have

the right to apply to the Company with request to make a banking investigation of the transfer. The Client shallunderstand that the banking investigation may entail commission charges which must be paid by the Client. Themethod of payment of commission charges shall be determined individually and may be done by both transfer ofnecessary amount to the Company’s account and write-off of necessary amount from the trading account of theClient. The Client shall apply to the Company with request and provide copies of the documents of the transferfor carrying out banking investigation.

13.10. If the funds sent by other than wire transfer method do not hit the account of the Client within 2 trading days, theClient shall have the right to apply to the Company with request to make an investigation of the transfer. The

Client shall understand that an investigation may entail commission charges which must be paid by the Client.The method of payment of commission charges shall be determined individually and may be done by both



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transfer of necessary amount to the Company’s account and write-off of necessary amount from the tradingaccount of the Client. The Client shall apply to the Client with request and provide copies of the documents of thetransfer for carrying out an investigation. In case of e-transfer: Screenshot of the transfer or notice aboutpayment from the payment system which confirms the fact of the transfer funds to the Company’s account. Incase of transfer via bank card: copy of identification document and copy of bank card.

14.

METHODS OF DEPO SITING FUNDS14.1. The Client may deposit via bank transfer from his/her/its personal account to the account of the Company. TheClient shall understand and agree that the Company shall be obliged not to accept his/her/its bank transfer ifthe provisions of the transfer stated in the Personal Area are violated.

14.2. The Client may deposit via personal bank card of international payment system stated in the Personal Area. TheClient shall understand and agree that if the Client uses this method of payment he/she will be able to withdrawfunds more than the amount of deposit only after 30 days.

14.3. The Client may deposit his trading account via other paying methods. The Company does not bear responsibly forthe period of funds transfer and for the circumstances which caused transfer technical delay in case theyoccurred through Company.

14.4. The Company has right to choose funds withdrawal method on its own behalf from Client trading account in

case of account depositing with internal transfer.

15. WITHDRAW ALS OR TRANSFER OF FUNDS FROM TRADING ACCOUNT

15.1. The Client may send the request for withdrawal of funds from trading account or transfer of funds to anothertrading account any time.

15.2. The withdrawal of the Client’s funds shall be processed if the Company receives the request for withdrawal fromhis/her account or transfer of funds to another account.

15.3. The request shall be deemed accepted if it is made up through the Personal Area and displayed in the section of“History of notices about deposits/withdrawals” as well as the system of records of the Client’s requests.

15.4. Execution of requests of the Client shall be made within the scope of free margin at the time of the execution.15.5. Execution of Client funds withdrawal requests is possible upon condition that the funds are withdrawn to the

account from which the trading account was deposited and the currency of the account from which the depositwas made is used.

15.6. In case the trading account was deposited by means of various paying systems withdrawal should be performedby means of the paying systems which were used to deposit the trading account. Moreover the sum of the

withdrawal to definite paying system should be proportional to the sum of the deposit made from that paying

system to the trading account.15.7. The Company is entitled to withdraw funds from the Client’s trading account to any of the payment systems

which have been used by the Client when replenishing the trading account, irrespective of the amounts of thereplenishment.

15.8. Withdrawal is made to Client bank account in case of a disputable situation.15.9. In the case of official declaration of bankruptcy by payment systems, withdrawal of funds from the Client’s

trading account is to be carried out to other payment systems previously agreed with the Company, or to theClient’s bank account.

15.10. The Client’s requests for withdrawal must conform to the requirements and take into account limitationsdetermined by laws in force and other legal acts of New Zealand.

15.11. In the cases of using Webmoney payment system, if the Client requested to withdraw on the Webmoney accountfrom which the Client had not made deposit (for example, when the Client lost control over Webmoney account)

and in the cases of the Client’s account being deposited by the Internal transfer, the Company demanded:

a. Publicly available name of the Webmoney account owner;b. coincidence of the name of the Webmoney account owner with the name of the Company account owner;c. Passport type in the Webmoney system not lowers than “Initial passport”.

15.12. The Company shall reserve the right to introduce limitations on minimum and maximum amounts of withdrawalswhich are different depending on a method of the withdrawal.

15.13. Withdrawal of funds from a trading account is held within 3 working days. Herewith the Company has a right toreject a Client's withdrawal or to prolong processing of a withdrawal if there are opened orders on a Client'saccount.

15.14. If the funds sent via bank transfer are not deposited in the Client’s trading account within 5 business days, theClient shall have the right to apply to the Company for an investigation of the transfer. The Company may sendthe document confirming the fact of transferring funds:

15.15. If the funds sent via e-transfer do not hit the account of the Client within 2 business days, the Client shall havethe right to apply to the Company with request to make an investigation of the transfer. The Company may send

the screenshot confirming the fact of the transfer.15.16. The Client shall understand that an investigation may entail commission charges which must be paid by the



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Client except the cases of the mistakes in withdrawals made by the specialists of the Company. The method ofpayment of commission charges shall be determined individually and may be done by both transfer of necessaryamount to the Company’s account and write-off of necessary amount from the trading account of the Client.

16. METHODS OF WITHDRAWALS

16.1. The Client may send the request for withdrawal via bank transfer of currency. In the cases of using bank card as

depositing method, the first withdrawal is made by refunding of the initial deposit amount. In the cases of profitwithdrawal remained after refund to the сredit сard, the Client’s fund are to be withdrawn by bank wire. TheCompany shall undertake to send funds to the Client’s bank account in accordance with the details stated in therequest for withdrawal. The Company shall not be responsible for the period of bank transfer.

16.2. In cases where more than 90 days have elapsed since the Client’s trading account was funded by bank card andwhere during this period no withdrawal of funds has been made from the trading account, withdrawal of fundsmay be made only to the Client’s bank account.

16.3. Client may send request for funds withdrawal from the trading account with other funds transfer means. TheCompany shall undertake to send funds to the Client’s bank account in accordance with the details stated in therequest for withdrawal. The Company shall not be responsible for the period of bank transfer.

16.4. The Client may send the request for transferring funds to another trading account. Internal transfer shall be

executed only between the accounts of the same category (Mini, Classic, Expert).16.5. The Company shall process the transfer of funds to another trading account in the currency of deposit.16.6. If a specialist of the Company makes the mistake entailed depositing in incorrect account during transferring

funds between trading accounts, the amount of the request shall be refunded to the Client at the expense of theCompany.

16.7. If there had been an error in the request for transfer of funds to another account which was made by the Clientand entailed depositing in incorrect account, the amount of the request shall not be refunded to the Client.

16.8. Any internal transfer may be declined without additional explanation of reasons.

17. COMM ISSION FOR FUNDS DEPOS IT AND W ITHDRAWAL

17.1. The Company charges commission on carrying out operations to pay in/withdraw funds and on trades. Charging

of the total commission for carrying out trades is allowed at the time transactions are opened or closed. 17.2. The Company is entitled to increase the amount of commission with prior notification to the Client 7 days before

the new commission is introduced.17.3. The amount of commission for paying in/ withdrawal of funds depends on factors such as the transaction sum,

the type of transaction, the transaction currency, the system of payment etc. and is indicated in the Client’s

personal account area.17.4. The commission rates for performing trading operations in Marketmaker Accounts are shown on the Company’s

official website in the Contract Specifications section.17.5. The Company is entitled, in relation to Interbank Accounts:

a. to adjust the best available prices in the market by the amount of its own commission;b. to show the amount of commission on the order being placed in a separate field in the client terminal.

Information about the size of this commission is published on the Company’s official website in the Newssection.

18. USE OF THE PERSONAL AREA

18.1. During registration of trading account the Client must provide the Company with correct and true information foridentification in accordance with the Company’s requirements.

18.2. The Company shall not open accounts to under-age physical persons.

18.3. The Client shall undertake to inform the Company about changes in identification data in proper time.18.4. For identification of the Client, the Company shall be obliged to ask the Client, any time from the moment of

opening of an account, to send:a. For physical person: identification document;b. For legal entity: constituent documents and documents confirming status of the Company.

18.5. Login security. The Client shall understand and confirm that the access to Personal Area will be protected withkeyboard password established by the Client during registration of trading account or the system of self-generated password.

18.6. The Client shall be fully responsible for safety and security of the password against unauthorized access of thethird parties. The Company shall not be responsible for all the losses which the Client may bear in case of theft,loss or disclosure to the third parties.

18.7. All the orders made through Personal Area are deemed to be fulfilled by the Client.18.8. If the Client wishes to change password, investor password, telephone password, then given secret keys,

he/she/it is able to do it in Personal Area.18.9. After sending the request for withdrawal as well as transfer of funds to another trading account, the Client may



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see the following status in Personal area:a. “Pending” means that the request has been accepted by the Company;b. “Accepted” means that the funds have been sent to the Client’s account stated in the request;c. “Rejected” means that the request has been declined by the Company. There will be the reason for it in

comments.III. TRADING TRANSACTIONS

19. GENERAL PROVISIONS

19.1. The client terminal provides the facility to open Interbank Accounts, such as Expert, ECN and ECN Pro, as well asMarketmaker Accounts: Mini Account and Classic Account.

19.2. Buy orders are made at the Ask price. Sell orders are made at the Bid price.19.3. Long positions are opened at Ask prices and closed at Bid prices. Short positions are opened at Bid prices and

closed at Ask prices.19.4. All open positions must be carried over to the following day from 21:59:00 to 22:00:00 according to time on the

server.19.5. The spread is not a fixed value, its size is determined depending on the market situation. The average size of the

spread is shown in the contract specification on the Company’s website.

19.6. The following types of execution are used in carrying out trades: Instant Execution and Market Execution. Thetype of process used for each instrument is shown in the contract specification.

19.7. If necessary, the Company may change the type of execution for an instrument, giving 24 hours prior notice tothe client.

19.8. All client requests and instructions have a certain validity period (three minutes) during which they must betransmitted to the Company. When this period of time has passed, Clients’ untransmitted requests andinstructions are removed from the processing queue.

19.9. The main mean of transmission of the Client’s requests and instructions shall be the client terminal. The Clientshall have the right to use the service of instruction transmissions through the operator by phone only in case ofimpossibility of use of the client terminal.

20. OPEN A POSITION

20.1. In order to give an instruction to open a position the Client shall specify the quoted instrument and volume oftransaction.

20.2. Opening transaction volume is calculated using the following formulas:

a. If FOREX tool is used:

Opening transaction volume = volume in MT lots * contract amount * margin currency to USD exchange rate;b. If CFD on futures tool is used:

Opening transaction volume = volume in MT lots * initial margin amount * margin currency to USD exchangerate.

20.3. Margin currency is:a. For FOREX tool, first currency in the pair;b. For CFD and futures, currency of the tool price.

20.4. Instrument quoted through Instant Execution technology:

a. To open a position via the client terminal without using an Expert Advisor, the Client must click on the “Buy” or“Sell” button at the moment when the streaming prices are suitable to him.

b. To open a position by means of the client terminal with use of an Expert Advisor, an instruction to perform atrade at the current quoted price is generated by means of the Expert Advisor.

c. If the current quoted price for the instrument has changed whilst processing of the Client’s instruction relating to

Marketmaker Accounts has been in progress, the Company offers a new price or refuses execution. In this casethe Requote window will appear, or the Invalid Price error message. If the Client wishes to open a position at thenewly offered price, he must reply “OK” within 3 seconds. In this case, the instruction is sent to the server againand passes through all the stages and checks afresh. If the Client does not make the decision to carry out thetransaction at the new price within the 3 seconds, the request to perform the transaction is not accepted.

20.5. Instruments quoted through Market Execution technology:a. To open a position by means of the client terminal without using an Expert Advisor, the Client must click on the

“Buy by Market” or “Sell by Market” button. The Client’s instruction to open a position may be executed at a pricewhich differs from the quoted price that the Client received in the client terminal during the last Market Snapshotin the following cases:

– if the current quotation has changed since the time of the last Market Snapshot;– if the quotation from the last Market Snapshot applies to a smaller trade volume than the Client’s trade volume;– if the liquidity provider has executed the transaction at this price.

b. In any event, the Client’s instruction is executed at the best available price from the Company’s liquidityproviders.



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c. If the position is opened through the client terminal with use of an Expert Advisor, the Client may not designateStop Loss and/or Take Profit Orders. These orders may be placed via modification to the existing position inaccordance with the “Modification” section.

20.6. Once the server has received the Client's instruction to open a position, it will be automatically opened if the FreeMargin is sufficient to open the position:

a. a new position is added conditionally to the list of open positions;

b. “New Margin” for the cumulative Client's position, including conditionally added new position, is calculated at thecurrent market prices at the moment of verification;

c. all Floating Profits/Losses for all open positions, including the conditionally added new position, are calculated atthe current market prices;

d. new “Free Margin” is calculated as follows.20.7. If:

a. “Free Margin” is more or equal to zero and the total Client position including conditionally added new positiondoes not exceed present limits specified for this type of account. Then the position is opened. The process ofopening the position is followed by the relevant record in the Server Log-File;

b. “Free Margin” is less than zero, then the Company has the right to decline the instruction to open the position.20.8. The Company has the right to prohibit the opening of new positions for a fixed currency pair for an indefinite

period of time without the Client's prior notice.20.9. An instruction to open a position shall be deemed executed and the position shall be deemed open once the

relevant record appears in the server.

21. CLOSE A P OSITION

21.1. In order to give an instruction to close a position, the Client shall specify the ticker and the volume of transaction.21.2. Instruments quoted in the Instant Execution mode.

a. In order to close a position via the client terminal without using an Advisor, the Client shall press the “Close ... “button at the moment when the Client is satisfied with the quote in the Quotes Flow.

b. In order to close a position via the client terminal using an Advisor, the instruction to close a position must begenerated at the current quote.

21.3. Instruments quoted through Market Execution technology.a. To close a position by means of the client terminal without using an Expert Advisor, the Client must click on the

“Close…” button.b. The Client’s instruction to close a position may be executed at a price which differs from the quoted price that

the Client received in the client terminal during the last Market Snapshot in the following cases:– if the current quotation has changed since the time of the last Market Snapshot;– if the quotation from the last Market Snapshot applies to a smaller trade volume than the Client’s trade volume;– if the liquidity provider has executed the transaction at this price.

21.4. In all cases, the Client’s instruction will be executed at the best available price from the Company’s liquidityproviders.

21.5. The position is deemed closed once the relevant record appears in the server.

22. EXECUTION OF INSTRUCTIONS TO CLOSE A POSITION

22.1. If the list of open positions on a trading account contains two or more matched positions, then once aninstruction or a request to close one of them has being generated in the drop down “Type” list the additionaloption “Close By” appears. If the Client chooses this option a list of opposite open position(s) appears. Once theClient selects the position it enables the “Close# .... by#” button. By pressing this button the Client closes the

opposite positions of one size or “reduces” two opposite positions of different size. The smaller position and

symmetrical part of the bigger position are being closed, it generates a new open position with the samedirection as the bigger position but with a new ticker.

22.2. If among the Client's open positions the Client has multiple positions which the Client wishes to close againstmatching open positions of the same instrument the Client can do so by utilising the “Multiple Close by for…”item in the “Type” drop down list. Upon matching/closing the chosen positions the Client will have either a zeroor net Long/Short Position based upon the net overall exposure. The Client should note that the net overallposition will be allocated a new ticker.

23. STOP OUT

23.1. The Company is entitled to close the Client's open positions without the consent of the Client or any prior notice ifthe Client’s account balance reaches “Stop out” level which is pointed out on the Company’s website anddepends on the account type.

23.2. In respect of the Contracts for Differences on futures which are approaching the expiry date of the underlying

asset the transactions are executed in the “close only” way. The Company advises the Client of the date when“close only” mode starts via trading platform internal mail notices and/or by displaying the information on the



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EXNESS's website.23.3. If the Client has several Open Positions, the first position which has to be placed in the queue in order to be

compulsorily closed is the one with the highest Floating Loss.23.4. If a Stop Out execution has resulted in the negative equity of the Client's trading account it will be compensated

so as to bring Equity to $0.

24. ORDERS

24.1. Order types in the trading platforma. In order to open a position the following orders may be used:

– “Buy Stop” - an order to open a Long Position at the price higher than the price at the moment of placing theOrder;

– “Sell Stop” - an order to open a Short Position at the price lower than the price at the moment of placing theOrder;

– “Buy Limit” - an order to open a Long Position at the price lower than the price at the moment of placing theOrder;

– “Sell Limit” - an order to open a Short Position at the price higher than the price at the moment of placing the

Order.b. In order to close a position the following orders may be used:

– “Stop Loss” - an order to close a previously opened position at the price less profitable for the Client than theprice at the moment of placing the Order;

– “Take Profit” - an order to close a previously opened position at the price more profitable for the Client than theprice at the moment of placing the Order.

24.2. Placement and time of orders.a. The Client may place, modify or delete orders only within trading hours for the relevant Instrument. The trading

hours for each Instrument are indicated in the Contract Specifications.b. Pending orders on the Instruments, which are traded 24 hours a day, have “GTC” “Good Till Cancelled” status.

The expiry date and time can be set by the Client in the “Expiry” field.c. Pending orders on the instruments, which are not traded 24 hours a day, have “Day Order” status and will be

deleted at the end of a trading session.

d. Stop Loss and Take Profit for all Instruments have “GTC” status “Good Till Cancelled”).e. In order to give an Instruction to place a pending order, the Client shall specify the following required parameters:

instrument, transaction size, order type and order level. In addition the Client may indicate the following optionalparameters: level of “Stop Loss”, level of “Take profit”, date and time when the pending order expires.

f. The Instruction will be declined if any of the required parameters is not specified or is incorrect, any of theoptional parameters is incorrect.

g. If the Client gives an instruction to place “Stop Loss” or “Take Profit”, the following information must bespecified: ticker of the open position, level of the “Stop Loss” and level of the “Take Profit”.

24.3. While giving an instruction to place «Stop Loss» and/or “Take Profit” orders on opened position or pending order,the difference in pips/points between the “Stop Loss”, “Take Profit” or the pending order level and the currentmarket price must not be less then the “Limit & Stop Levels” parameter indicated for each Instrument in theContract Specifications, and the following conditions must be met:

a. for the “Stop Loss” order on the Short Position the current market price is the Ask price and the order must notbe placed lower than the Ask price plus the “Limit & Stop Levels” parameter indicated for this Instrument;

b. for the “Take Profit” order on the Short Position the current market price is the Ask price and the order must notbe placed higher than the Ask price minus the “Limit & Stop Levels” parameter set for this Instrument;

c. for the “Stop Loss” order on the Long Position the current market price is the Bid price and the order must not beplaced higher than the Bid price minus the “Limit & Stop Levels” parameter set for this Instrument;

d. for the “Take Profit” order on the Long Position the current market price is the Bid price and the order must notbe placed lower than the Bid price plus the “Limit & Stop Levels” parameter set for this Instrument;

e. for the “Buy Limit” order the current market price is the Ask price and the order must not be placed higher thanthe Ask price minus the “Limit & Stop Levels” parameter set for this Instrument;

f. for the “Buy Stop” order the current market price is the Ask price and the order must not be placed lower thanthe Ask price plus the “Limit & Stop Levels” parameter set for this Instrument;

g. for the “Sell Limit” order the current market price is the Bid price and the order must not be placed lower thanthe Bid price plus the “Limit & Stop Levels” parameter set for this Instrument;

h. for the “Sell Stop” order the current market price is the Bid price and the order must not be placed higher thanthe Bid price minus the “Limit & Stop Levels” parameter set for this Instrument.

24.4. An order is deemed placed once the relevant record appears in the server.

24.5. An instruction to place an order will be declined by the Company if it precedes the first quote on the MarketOpening.



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24.6. If the Client gives an Instruction to modify pending order parameters, the Client shall specify ticker, pendingorder level, level of “Stop Loss”, level of “Take Profit”. If any of the indicated information is incorrect and theorders are placed/modified/deleted via the client terminal without using an Advisor, the instruction will bedeclined and the “Modify” button will remain inactive.

24.7. If the Client gives an instruction to modify “Stop Loss” and “Take Profit” orders on the open position the Clientshall specify ticker, level of “Stop Loss”, level of “Take Profit”. If any of the indicated information is incorrect and

the orders are placed/modified/deleted via the client terminal without using an Advisor, the instruction will bedeclined and the “Modify ... ” button will remain inactive.

24.8. When the Client gives an instruction to delete a pending order, the Client shall specify its ticker. An instruction tomodify or delete an order is deemed executed and the order is deemed modified or deleted once the relevantrecord appears in the server.

24.9. The Company has the right to deny order modification in case set price of "Stop Loss" or "Take profit" impliescurrent price automatic execution at the moment of the modification.

24.10. The Company is also entitled to refuse to open or modify pending orders if the order Stop Loss is nearer to theopening price than the distance of the average spread.

24.11. The Company has a right to use market price when executes Take Profit, Stop Loss, Buy Limit, Sell Limit, BuyStop and Sell stop orders. Herewith Take Profit, Buy Stop, Sell Stop orders slippage in favor of a Client, Stop Loss,Buy Stop, Sell Stop orders slippage at a loss of a Client.

25. EXECUTION OF ORDERS

25.1. The Order is placed in the queue in order to be executed in the following cases:a. the “Take Profit” on open Long Position is placed in the queue in order to be executed if the Bid price in the

Quotes Flow becomes equal or higher than the order level;b. the “Stop Loss” on open Long Position is placed in the queue in order to be executed if the Bid price in the

Quotes Flow becomes equal or lower than the order level;c. the “Take Profit” on open Short Position is placed in the queue in order to be executed if the Ask price in the

Quotes Flow becomes equal or lower than the order level;d. the “Stop Loss” on open Short Position is placed in the queue in order to be executed if the Ask price in the

Quotes Flow becomes equal or higher than the order level;e. the “Buy Limit” is placed in the queue in order to be executed if the Ask price in the Quotes Flow becomes equal

or lower than the order level;f. the “Sell Limit” is placed in the queue in order to be executed if the Bid price in the Quotes Flow becomes equal

or higher than the order level;g. the “Buy Stop” is placed in the queue in order to be executed if the Ask price in the Quotes Flow becomes equal

or higher than the order level;h. the “Sell Stop” is placed in the queue in order to be executed if the Bid price in the Quotes Flow becomes equal

or lower than the order level.25.2. Order activation for Marketmaker Accounts on the server takes 0.01~5 seconds.

a. When the order price falls into a price gap on market opening or in abnormal market conditions, the order will be executed by the first available price on the market at the moment that activation of the order ends.

b. The following rule operates for certain currency pairs shown in the Contract Specifications section on theCompany’s website: if the difference between the first market quotation (after the price gap) and the order priceis equal to or exceeds a set number of pips for the individual instrument (gap level), the order will be executed atthe first market quotation. In all remaining cases the order execution price will correspond to the price specifiedin the order.

c. Buy Stop, Sell Stop and Stop Loss Orders may be executed at a level worse than that specified by the Client; and

Buy Limit, Sell Limit and Take Profit Orders may be executed at a level better than that specified by the Client.25.3. The processing time for Clients’ requests and instructions in relation to Interbank Accounts is not regulated by

the Company and depends only on the liquidity providers to whom the Client’s requests and instructions areredirected.

a. In conditions where there is insufficient liquidity, or when the liquidity provider refuses to execute the order at thespecified volume using Market Execution, it becomes impossible to execute market orders to open positions fullyand partial execution of the order occurs, that is, opening of the position only up to the available market volumeor volume offered by the liquidity provider, and for the remainder of the volume a cancelled order is created.

b. In conditions of insufficient liquidity, or when the liquidity provider refuses to execute the order at the specifiedvolume using Market Execution, it becomes impossible to execute market orders to close positions fully andpartial execution of the order occurs, that is, reduction of the open position only by the available market volumeor volume offered by the liquidity provider and the creation of a closed position for this volume.

c. In conditions of insufficient liquidity, or when the liquidity provider refuses to execute the order at the specified

volume using Market Execution, execution of orders in full volume for Buy Stop, Buy Limit, Sell Stop and SellLimit Orders becomes impossible. In this case partial execution of orders is carried out by opening positions for



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connection on the part of the Client or server, as well as the claims specified in clause “a”.d. While the dispute remains opened, the Company has the right to trigger the pending order in the chronological

order in which they would have been triggered if the Client's instruction would have been executed at the time itwas received by the Server.

e. The Client’s claims regarding impossibility of execution of transactions during resolution of the dispute are notaccepted.

f. After the Company makes a decision on the dispute, the Client will be informed about it.27.2. Open and close a position.

a. When the Client could not open or close a position or the Company could not execute the Client’s instruction toopen/close a position, the Client’s claims will not be considered in the following cases:

– poor connection on the part of the Client or the server;– error in a quote;– transactions were made before market opening;– failure in the trading platform of software of the server.

b. After the Company makes a decision on the dispute, the Client will be informed about it.c. If the Client’s account doesn’t have enough funds for a transaction’s execution or the limit on overall number of

transactions (order placements, position’s opening) for this type of the account is exceeded, the Client’s claimsabout impossibility to open a position are not accepted.

d. The Client’s position can be deleted if the instruction to open a position is received before market opening or has

been executed at the price of the day before today or in case of erroneous quote.e. In case of erroneous deletion of positions, the Company shall be entitled to make a decision on the furtherresolution of the issue on this position: either recovery of the position or payment of an indemnification to theClient.

f. The Client’s claims regarding impossibility of execution of transactions during resolution of the dispute are notaccepted.

28. INTERPRETION OF TERMS

28.1. In this Agreement:Account H istory - all completed transactions and depositing/withdrawal operations on the Trading Account.Account type – account type conditions. The list of possible account types offered by the Company can be found

on the Conditions of work page on https://www.exness.com. Account type is choosing during the registration oftrading account and cannot be changed afterwards.Advisor – a control algorithm of a trading account that programmed in MetaQuotes Language 4, and sendsrequests and orders to the server using a client terminal.Agent link - a special URL link by usage of which new clients are attracted and after completing of registration acustomer becomes the Company’s Client and agent start receiving of commission by the named in theAgreement formula.Ask – the biggest price of the quote. The price according to which a Client can buy.Authorized person of the Client – physical person who has reached 18 years old and who is citizen of any countrywith the exception of the USA, authorized in the name of the Client to implement or receive cashless (bankand/or digital) transfer with the purpose of acceptance of funds on the Client’s trading account or charge-off offunds from trading account of the Client;Auto referral activity - when Introducing Broker get commissions from trading operations carried on tradingaccounts by direct or circumstantial evidence controlled by the Introducing Broker.Average market volume - determined at the Company's discretion, based on current market conditions; specifiedin the contract specification for every instrument.Balance - the total financial result of all completed transactions and depositing/withdrawal operations on theTrading Account.Bank card - part of a system of payments named after the small plastic card issued to users of the system. It is acard entitling its holder to buy goods and services based on the holders promise to pay for these goods andservices.Bar /Candle - a Chart element, which shows opening and closing prices, as well as lowest and highest prices forthe definite period of time (for example, minute, 5 minutes, a day, a week).Base Currency - the first currency in the currency pair against which the Client buys or sells the Quote currency.Basic market - the market on which basic asset for CFD is traded.Bid – the lowest price of the quote. The price according to which a Client can sell.Business day - a working day from Monday through Friday.Buy Limit – has the value, specified in the General Business Terms in section orders.Buy stop – has the value, specified in the General Business Terms in section orders.

Chart - the Quotes Flow in the form of a chart. For the period relevant for a Bar/Candle:Bar/Candle high is the highest Bid,



Appendix 1 (v. 19.07.2013)



Bar/Candle low is the lowest Bid,Bar/Candle close price is the last Bid,Bar/Candle open price is the first Bid.Client - a legal entity or an individual being a party to the Operative Agreements with the Company in respect ofmaking Transactions, subject to Margin Trading.Client Agreement - the agreement between the Company and the Client, which is defined as Operative

Agreements and govern the terms on which the Company deals with the Client.Client’s account - bank and/or digital account of the Client or Authorized person;Client Terminal - the MetaTrader program, which is used by the Client in order to obtain information aboutfinancial markets (which content is defined by the Company) in real-time, to make technical analysis of themarkets, make transactions, place/modify/delete Orders, as well as to receive notices from the Company. Theprogram can be downloaded at the EXNESS’s web page free of charge.Client Terminal Log-File - the file, which is created by the Client Terminal in order to record all the Client'sRequests and Instructions to the Dealer with accuracy to a second.Closed p osition - a result of the second part of a fully accomplished Transaction.Company’s account - bank and/or digital account of the Company as well as the Company’s account inprocessing center.Contract Specifications - basic trading conditions (spread, lot size, minimum volume of trading operation, initialmargin, margin for locked positions, etc.) for each instrument.

Controversial situation – 1) a situation when the Client considers that the Company as a result of the actions orinactivity has broken one or several positions of the Client’s agreement and it’s appendices. 2) a situation whenthe Company considers that the Client as a result of the actions or inactivity has broken one or several positionsof the Client’s agreement and appendices to it; 3) a situation when a trading operation was made by the Clientunder non- market quotation, or to the first quotation at market opening, or under the quotation received by theClient in the issue of the Company’s appreciable error or failure in the software of a trading platform.Currency pair - the object of transaction based on the change in the value of one currency against the other.Day Order - a Pending Order which is automatically deleted at the end of the trading session.Depositing of funds - acceptance of the Client’s funds on trading account deposited by the Client or his/her/itsAuthorized person and received by the Company on its accounts.E-currency system - a system of payments which operates with digital money.Equity – current account condition. It is determined by the formula: balance + floating profit – floating loss.Ex-dividend day – a date, beginning from which shares are selling without the right of receiving of the announced

dividends.Fast Ma rket - rapid movements on the market for the short period of time often causing Price Gaps. Generally itmay occur immediately before or after any important event such as:

releases of main macroeconomic indicators on global economies, which have great impact on the financialmarket;

central banks decisions on interest rates;

press conferences and speeches of the central banks heads, heads of state, financial ministers and other

significant announcements;

interventions;

terror attacks;

natural disasters or other Acts of God which cause the announcement of the state of emergency (or other

restrictive measures) on the affected territories;

war or any other military actions;

political force majeure: dismissal or appointment (including election results) of the government executives; any other similar events which influence price movements.Flat market – market condition when quotes are received by a terminal rarely for extended period then duringnormal market conditions. As a rule, such market conditions is typical for Christmas holidays, national holidaysin the G7 countries, from 20:00 till 00:00 GMT +0 etc.Floating profit/loss - Unrecorded gains/losses on the open positions of a certain tool at current rates values.Force ma jor – circumstances of insuperable force including, without limitations Act of God, fires, technogenicaccidents and catastrophes, accidents on engineering constructions and communications, ddos-attacks, riot,electronic or communications or supplier failure, war,act of terrorism, unrest, legislative instrument ofgovernment authority and local government, hacker attacks, suspension, liquidation or closure of any market orthe abandonment or failure of any event to which the Company relates its quotes, or introducing of limitations orspecial or non-standard trading conditions on any market or according to any event and others illegal acts fromthe third persons to the Company which bar from execution of the Client's agreement by both of Sides, i.e.

emergency and insuperable force under existing conditions after the moment of settling the Client's agreement.Free Margin - refers the amount that is available to use as margin for new trades. Free margin is equal Equity –



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Margin.Full Complete transaction - consists of two counter deals with the same size/volume (opening position andclosing position): the purchase and subsequent sale or sale and subsequent purchase.GTC (Good Till Canceled) – order, that has force till a Client will send an instruction to cancel the order.Hedged margin - assurance, required by Dealer for matched positions maintenance. It is noted in Specificationfor each Instrument.

Identification data - physical person’s data of passport mentioned in the form of opening account and legalentity’s data of constituent instrument mentioned in the form of opening account.Indicative quote - a quote by which the Company does not accept instructions of the Client.Initial margin - the margin required by the Dealer to cover open positions. The details for each Instrument are inthe Contract Specifications.Instruction to transfer funds to another trading account - notice transmitted through the Personal area from theCompany’s web-page with the purpose of charge-off of funds from the Client’s trading account to other tradingaccount registered in the Company.Instrument - any currency pair or Contract for Difference.Leverage - ratio in respect of margin and transaction size: 1:33, 1:100, 1:200, 1:300, 1:400, 1:500. e.g. the ratio1:100 means that in order to make a deal the required amount on the Trading Account is hundred times lessthan Transaction Size.Limit Stop levels – minimum value in points from the level of placed order till the current price (the level of

pending order). Liquidity provider – a financial institute which has sufficient floating capital and works as a counterpartfor company customers in the execution of financial instruments by the means of electronic communicationnetwork (ECN). Locked positions - long and short positions of the same size opened on the trading account for the sameinstrument.Long position - a Buy position that appreciates in value if market prices increase. In respect of currency pairs:buying the base currency against the Quote currency.Lot - an abstract notion of the number of shares, base currency, or other underlying asset in the Trading Platform.Lot size - the number of securities or the base currency in one lot defined in the contract specifications.Margin Call – a requirement for the Client about funds adding necessity in order to come up to minimal marginlevel.Ma rket conditions are different from norm al - a thin market or fast market.

Маrgin Level - equity to required margin ratio on a percentage base. It is determined by the folowing formula:(equity/margin)*100%.Margin Trading - leverage trading when the Client may make transactions having far less funds on his/her/itsTrading Account.Market Opening - the resumption of trade after the weekends, holidays or after a break between tradingsessions.Maximum deviation - a parameter expressed in pips/points set in the Open/Close position Window in the ClientTerminal.Modification - Client's request for order level change. The order is considered to be modified after the relevantnote appears in server data base.Necessary margin - the margin required by the Dealer to maintain open positions. The details for eachInstrument are specified in the Contract Specifications.Non m arket quote - a quote which meets one of the following conditions:occurrence of substantial price gap;back of the price to the initial level in the tiny period of time with formation of price gap;absence of swift price dynamic before occurred quote;quote price is more than 10% of the cost comparing with the other liquidity providers;quote occurrence within non trading time of an underlying asset;absence at occur time of a macro economic news or corporate reports, which place substantial influence on aprice of an instrument. Non market quote reasonableness is provided by comparison with quotes of the other big

companies on the market.Nontrading operation - an operation of depositing/withdrawing assets to/from the Trading Account respectivelyor operation of lending /reimbursement of credit.Normal Market Conditions/ Normal market - the market where:

there are no considerable breaks in the Quotes Flow in the Trading Platform; andthere is no fast price movement; andthere is no large Price Gap.Notice about payment - notice, given through trading office of the Client from the Company’s web-page, for thepurpose of acceptance of funds on the Client’s trading account



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Notice about withdrawal of funds from trading account - notice transmitted through the Personal area thePersonal area of the Client from the Company’s web-page with the purpose of charge-off of funds from tradingaccount and receipt them on the Client’s account or his/her/its Authorized person.Notification about deposit of monetary funds to a trading account – notification, which is sent via Client'sPersonal area from the web-site of the Company for the purpose of depositing of monetary funds to the Client'strading account.

Open position – the result of the first part of the completed transaction. As a result of Open position, the Client isobliged to:make a corresponding opposite transaction of the same volume;maintain state of trading account at least 20% of the needed margin.Order - a Client’s instruction to open or close a position when the price reaches the order level.Order’s ticket - unique identical number assigned in trading platform to each of open positions or delayed order.Pending order - client’s instruction to open a position when the current price reaches the order level.Personal Area - the Client's personal page on EXNESS’s website with Client's contact details,depositing/withdrawing operations and any other information not related to trading.Pip – a unit of less significant rate/ The smallest increment of change in a foreign currency price, either up ordown.Price gap – one of the following situations: Bid of the current quote is bigger then the Ask of the previous one;Ask of the current quote is lower then the Bid of the previous one.

Price gap on the moment of market opening - one of the following situations:1. The Bid of quote on the moment of market opening is bigger then the Ask on the moment of the marketclosing;2. The Ask of quote on the moment of market opening is lower then the Bid on the moment of the marketclosing.Price preceding spike – the price of closing of minute bar, which precedes the minute bar with spike.Processing center - legal entity or its organization department which provides information and technicalinteraction between transactions’ participants.Quote - the information of the current price for specific instrument, in the form of the Bid and Ask price.Quote cu rrency - the second currency in the currency pair which can be bought or sold by the Client for the basecurrency.Quotations' flow - the flow of quotations is prices for each instrument in the Trading Platform.Quoting - the process of providing the Client with the Quotes in order to make a transaction.

Quotes Base - Quotes Flow information stored on the Server.Rate - 1) for the currency pair: the value of the base currency in the terms of the quote currency; 2) for theContract for Difference: the value of one unit of the underlying asset in terms of money.Request - the Client's Order to the Company given to obtain a Quote. Such Request shall not constitute anobligation to make a transaction.Request Execution - the mechanism of providing Quotes to the Client with prior Request.Screenshot - an image taken by the computer to record the visible items displayed on the monitor or anothervisual output device. Usually this is a digital image taken by the host operating system or software running on thecomputer device, but it can also be a capture made by a camera or a device intercepting the video output of thecomputer.Security - any security, futures, option, precious metals, interest rate, obligation or index.Server - a software MetaTrader Server 4.xx, by means of which client's orders and requests are processed. It alsoprovides client with the information on the financial markets in real time (the exact volume that determined bythe Company), mutual obligations between the Client and the Company, as well as compliance with theconditions and restrictions.Sell Limit – its meaning is determined in General Business Terms Orders Article.Sell Stop - its meaning is determined in General Business Terms Orders Article.Short position - a Sell position for any Instrument in expectation of a price fall. For currency pairs: selling the basecurrency against the quote currency.Server Log-File - the file created by the Server, which records accurately to a second all Requests and

Instructions, sent by the Client to the Dealer as well as the results of their execution.Size of Trailing Stop - the characteristic of Trailing Stop adjusted by the Client.Slippage - a parameter of Expert Advisor, which define appropriate distance between ordered quote and a quote,which will be provided by the Company upon an Expert Advisor request.

Spike - an Error Quote with the following characteristics:a significant Price Gap; andin a short period of time the price rebounds with a Price Gap; andbefore it appears there is no rapid price movement; andbefore it appears there are no important macroeconomic indicators and/or corporate reports. Company has the



Appendix 1 (v. 19.07.2013)



right to delete Spikes from the Quote Base of the Server.Spread - The point difference between the bid and ask price.Stop Loss – position closure is carried out at the price less profitable for the Client than the current price at themoment of setting the order.Stop out – server generated compulsory position closure order (without agreement and preliminary notificationof the Client in case of lack of funds for opened position maintenance).

Streaming Quotes / Instant Execution - a mechanism of quotes provision to the Client without a request, whenclient sees a real-time stream of quotations of the Company, Thus a Client may proceed with desiredtransactions.Swap – position overnight carrying payment. It may be either positive or negative. Each trading instrument swaprates list is presented at Company web-site.Take P rofit - position closure is carried out at the price more profitable for the Client than the current price at themoment of setting the order.Trading day - business day from Monday to Friday from 9.30 to 18.00 (by Moscow time).Trading operation – buying or selling of any instrument by a Client.Trading platform – a combination of programming and technical tools which provide information about trades onthe financial markets in the real-time, provide trade operations, recording of mutual obligations between a Clientand the Company and maintenance of conditions and limitations as well. In order to simplify, trading platformconsists of Server and Client's terminal for Client's agreement.

Trading Platform Time Zone - the time zone in which the Server Log-File records any event. At the time of therelease of this document the Trading Platform Time Zone is GMT +0.Trailing Stop - 1) trailing stop value set by the Client; 2) it is Stop Loss order managing algorithm which isperformed as follows:1.in case opened position profit has not exceed Trailing Stop value no actions should be taken;2.as soon as opened position profit has exceed Trailing Stop value order for Stop Loss setting at Trailing Stopvalue distance from the current price should be sent to the server;3.as soon as quote has been received at the exceeding Trailing Stop value distance from Stop Loss set orderinstruction for that order level changing should be sent to the server in order it was placed at Trailing Stop valuedistance from the current price. Trailing Stop works only when Client terminal is launched, web-connected andsuccessfully authorized at the server.Volatility - a statistical indicator which characterize price tendency or income vary with time.Volume of trade /Trading volume - the product of the number of lots on the lot size.

Web-page - the Company’s webpage at http://www.exness.com.Withdrawal - charge-off of funds from trading account of the Client and their transfer to the Client’s or Authorizedperson’s details specified by the Client in Request for charge-off of funds from trading account.

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