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FAQ Student Financial of 19

SEKSYEN KEWANGAN PELAJAR, JABATAN BENDAHARI STUDENT FINANCIAL SECTION, OFFICE OF THE BURSAR

Soalan Lazim Berkaitan Kewangan Pelajar Bagi Semester 1, 2020/2021

Frequently Asked Questions on Student Financial for Semester 1, 2020/2021

SEMAKAN AKAUN PELAJAR & KAEDAH BAYARAN / REVIEW OF STUDENT ACCOUNT &

PAYMENT METHODS

Q 1. Bagaimana saya hendak membuat semakan akaun pelajar dan membuat bayaran?

Akaun pelajar boleh disemak melalui UTMSmart Apps seperti di bawah:

Q 1. How do I check my student account and make a payment?

Student accounts can be checked through UTMSmart Apps as below:

a. Download UTMSmart Apps in Google Play Store (Android) or App Store (iOS).

b. Login using UTMID and password.

c. Click on “Financial Status” icon

d. Choose semester

e. Click on Debit - to view fees and charges

f. Click on Credit - to view payment and fee adjustment

g. Click on Outstanding Details – to view outstanding items

h. Click on Payment status – to view or download Copy of Official Receipt

Q 2. Bagaimana saya hendak membuat bayaran?

Pelajar boleh membuat bayaran di UTMSmart Apps seperti di bawah:

Q 2. How do I make a payment?

Students can make payments in UTMSmart Apps as below:

a. Download UTMSmart Apps in Google Play Store (Android) or App Store (iOS).

b. Login using UTMID and password.

c. Click on “Financial Status” icon

d. Choose semester

e. Click on Outstanding Details – to view outstanding items

f. Select and/or edit the outstanding amount.

g. Choose FPX or Credit Card (Master / Visa)

h. Choose Bank

i. Follow the instruction for banking process as indicated.

j. Make sure the transaction status is “successful” and must ensure it return back

to UTMSmart Apps page (to avoid fail transaction or fail auto payment update)


*Payment will be auto update at student account within 30 minutes.

*An official receipt will be sent to your registered email address after sucessful transaction.

*FPX charges is RM0.50 per transaction

Q 3. Saya tidak boleh login UTMSmart Apps, untuk menyemak akaun pelajar dan

membuat bayaran. Bagaimana?

a) Pelajar boleh menyemak akaun pelajar di portal MyUTM seperti di bawah:

Q 3. I can't login UTMSmart Apps, to check student account and make payments. How?

a) Students can check their student accounts in MyUTM portal as below:

1. Go to my.utm.my

2. Login using UTMID and your password

3. Click ‘My Profile’

4. Go to ‘Student Info’ menu

5. Select ‘Financial’

6. To view your student account, please refer ‘Student Account’ tab.

7. Go to semester that you would like to view:

8. Click on blue amount at “Debit” column to view details of fee and charges

9. Click on blue amount at “Credit” column to view payment and fee adjustment.

b) Pelajar boleh membuat bayaran di portal MyUTM seperti di bawah:

b) Students can make payments on the MyUTM portal as below:

a. Go to my.utm.my

b. Login using UTMID and password

c. Go to My Profile menu

d. Choose “Student Info” menu

e. Click “Financial”

f. Select semester to pay

g. Click FPX or Credit Card (Master / Visa)

h. Follow the instruction process as indicated.

i. Make sure the transaction status is “successful” and print the receipt.

j. Save the receipt for reference.

*Please disable pop-up blocker if wish to proceed with payment.

*Student Account will be update within three (3) working days (excluding the payment day).

The number of days is counted from the date UTM receives payment (data from bank).

*An Official Receipt can be obtained after successful payment. No official receipt will be

sent to registered email. Student is advised to download and save for own record.

*FPX service charge is RM0.50.


Q 4. Saya tidak tahu UTMID saya atau terlupa kata laluan UTMID. Apa yang saya perlu

lakukan?

Mohon emelkan aduan ke [email protected]

Q 4. I do not know my UTMID or forgot my UTMID password. What do I need to do?

Please write an email to [email protected]

Q 5. Bolehkah saya membayar yuran secara tunai di kaunter Jabatan Bendahari?

Tidak boleh.

Q 5. Can I pay the fee in cash at the Bursar's Department counter?

No.

Q 6. Bolehkah saya membuat bayaran melalui ATM transfer atau Bank Interfund Transfer

atau Cash Deposit Machine (CDM)?

Kaedah bayaran yang dinyatakan adalah dilarang. Sekiranya bayaran telah dibuat, pelajar

perlu menghubungi kepada Jabatan Bendahari untuk mengetahui tindakan yang perlu

diambil. Proses kemaskini akan mengambil masa lebih panjang dan Jabatan Bendahari

tidak bertanggungjawab atas segala kesulitan.

Q 6. Can I make payment via ATM transfer or Interfund Bank Transfer or Cash Deposit

Machine (CDM)?

The payment methods specified are prohibited. If payment has been made, students

should contact the Bursar's Department to find out what action to take. The update process

will take longer and the Bursar's Department is not responsible for any inconveniences.

Q 7. Bolehkah saya membayar yuran melalui portal e-commerce?

Tidak boleh. Portal e-commerce hanya untuk calon pelajar. Pelajar yang telah mendapat

UTMID, perlu membuat bayaran melalui UTMSmart Apps.

Q 7. Can I pay fees through the e-commerce portal?

No. The e-commerce portal is for prospective students only. Students who have received

UTMID, need to make a payment through UTMSmart Apps.

Q 8. Saya ingin membayar menggunakan kaedah bayaran lain yang dibenarkan. Apakah

kesannya?

Bayaran menggunakan kaedah lain tidak digalakkan kerana terdapat proses-proses

manual yang mengambil masa. Pelajar digalakkan membayar melalui UTMSmart Apps

kerana kemaskini bayaran di akaun pelajar adalah dalam masa 30 minit, resit rasmi

dihantar ke emal yang didaftarkan, salinan resit rasmi boleh didownlod semula dan

pelepasan automatik sekatan hutang sekiranya selesai membayar penuh.

mailto:[email protected]



Q 8. I would like to pay using other allowed payment methods. What are the effects?

Payments using other methods are not recommended because there are manual

processes that takes time. Students are encouraged to pay via UTMSmart Apps because

payment update into student account is within 30 minutes, official receipt will be sent to

the registered email, a copy of the official receipt can be download and automatic

clearance of the debt restrictions if payment is made in full.

Q 9. Saya telah membuat bayaran dan telah ditolak di akaun bank saya. Akan tetapi

sistem mengatakan transaksi bayaran gagal / tiada resit rasmi dihantar ke emel saya

/ tiada kemaskini bayaran secara automatik di akaun pelajar saya selepas 30 minit.

Apa yang perlu saya lakukan?

Emelkan aduan ke [email protected]. Mohon sertakan juga screenshot akaun bank

di mana tolakan bayaran telah berlaku. Kami akan membuat semakan lanjut.

Q 9. I have made payments and have been deducted in my bank account. But the system

says the payment transaction failed / no official receipt was sent to my email / no

automatic payment update on my student account after 30 minutes. What should I

do?

Please email a complaint to [email protected] . Please attach the screenshot of the

bank account where the payment has sucessfully deducted. We will check further.

Q 10. Saya telah membuat bayaran menggunakan kaedah bayaran selain di UTMSmart

Apps atau portal MyUTM. Saya memerlukan resit rasmi.

Resit Rasmi atau pengesahan bayaran akan dikeluarkan hanya untuk tujuan audit

percukaian (LHDN) sahaja. Jabatan Bendahari tidak mengeluarkan resit rasmi kerana

universiti telah menyediakan kaedah bayaran yang berupaya mengeluarkan resit rasmi

digital selepas bayaran berjaya dibuat.

Q 10. I have paid using payment methods other than at UTMSmart Apps or MyUTM portal.

I need an official receipt.

An Official Receipt or confirmation of payment will be issued only for tax audit purposes

only. The Bursar's Department did not issue an official receipt as the university has

prepared a payment method capable of issuing official digital receipts after successful

payment is made.

PENDAFTARAN KURSUS SEMESTER 1, 2020/2021 / COURSE REGISTRATION OF

SEMESTER 1, 2020/2021

Q 11. Apkah kriteria sekatan hutang yang dikenakan kepada pelajar?

Sekatan hutang akan dikenakan kepada pelajar yang mempunyai hutang pada semester-

semester lepas. Rujuk jadual di bawah untuk kriteria sekatan hutang:




Q 11. What are the criteria for debt restrictions (barred status) imposed on students?

Debt restrictions will be imposed on students who have debts in the last semester. Refer

to the table below for debt restriction criteria:

No Type Fee/Charge Status?

Barred Status?

Important

1 Self Sponsored Unpaid Barred

2 Sponsored and payment is paid direct to student

Unpaid Barred

3 PTPTN Unpaid Barred

4 Sponsored and payment is through University

1. Sponsored Fee: Unpaid

2. Unsponsored

fee/charge/penalties: Paid (No debt)

.

No Example: Ahmad is sponsored by the XXY Foundation. Sponsored fees are tuition and hostel fees only. There are an outstanding of tuition and hostel fees in his student account. His sponsors have not yet paid tuition and hostel fees. The barred status will NOT apply to Ahmad as both fees are under sponsorship

5 Sponsored and payment is through University

1. Sponsored Fee: Unpaid

2. Unsponsored

fee/charge/penalties: Unpaid (debt)

Barred Example: Ali is sponsored by the XXX Foundation. Sponsored fees are tuition fees only. Hostel fees are not sponsored. Sponsor has not yet paid tuition fees. Ali have not pay hostel fees & security penalty. The barred status will be imposed on Ali as he has an outstanding of hostel fees (unsponsored fee) & penalty. Any payment for unsponsored fee/charge/penalties after 28 September 2020, must email payment proof to [email protected] for manual barred release.

Q 12. Bilakah sekatan hutang bagi pendaftaran kursus semester 1, 2020/2021 akan

dilaksanakan oleh Jabatan Bendahari?

Sekatan hutang akan dilaksanakan pada 27 September 2020. Pelajar digalakkan

membuat bayaran hutang sebelum perlaksanaan sekatan hutang tersebut.



Q 12. When will the debt restriction for semester 1 course registration, 2020/2021 be

implemented by the Bursar's Department?

Debt restrictions will be implemented on 27 September 2020. Students are encouraged to

make debt payments earlier or prior to the implementation of debt restrictions.

Q 13. Di akaun pelajar saya, terdapat caj yuran di semester 1, 2020/2021? Adakah saya

akan dikenakan sekatan hutang untuk pendaftaran kursus semester 1, 2020/2021?

Tidak. Sekatan hutang hanya akan dikenakan jika mempunyai hutang di semester-

semester lepas.

Q 13. In my student account, is there a fee charge in semester 1, 2020/2021? Will I be

subjected to debt restrictions for semester 1, 2020/2021 course registration?

No. Debt restrictions will only be imposed if they have debts in the previous semesters.

Q 14. Saya pelajar program IDP atau pelajar UTMSpace. Adakah saya juga tertakluk

kepada sekatan hutang walaupun akaun pelajar adalah di UTMSpace?

Ya, jika mempunyai hutang di rekod Jabatan Bendahari, UTM.

Q 14. I am a student of an IDP program or a UTMSpace student. Am I also subject to debt

restrictions even though my student account is under UTMSpace?

Yes, if there is a debt in the Bursar's Department records, UTM.

Q 15. Saya adalah pelajar berpenaja. Akaun pelajar saya menunjukkan penaja belum

membuat bayaran untuk semester lepas. Adakah saya akan ditahan?

Rujuk jadual di soalan 11.

Namun begitu, Universiti berhak untuk membuat sekatan jika penaja gagal menjelaskan

hutang melebihi 2 semester.

Q 15. I am sponsored student. My student account shows sponsors haven't made a

payment for the last semester. Will I be barred?

Refer to the table in question 11.

However, the University reserves the right to imposed debt restrictions if the sponsor fails

to make payment for more than 2 semesters.

Q 16. Saya ingin mendaftar kursus tetapi mempunyai hutang. Bolehkah sekatan

dilepaskan jika saya membuat bayaran minima atau ansuran?

Tidak boleh.

Q 16. I would like to register a course but have debt. Can the restrictions be released if I

make minimum payment or instalments?

No.


Q 17. Saya telah disekat. Saya telah membuat bayaran penuh melalui UTMSmart Apps

dan portal MyUTM. Adakah saya perlu memaklumkan atau datang ke kaunter

Seksyen Kewangan Pelajar, Jabatan Bendahari?

Tidak perlu. Sekiranya hutang telah dibayar secara penuh di UTMSmart Apps atau portal

MyUTM, sistem akan melepaskan sekatan secara auto kecuali untuk pelajar tajaan Jenis

5 dalam jadual soalan 11 di atas.

Q 17. I was blocked. I have made full payment via UTMSmart Apps and MyUTM portal. Do

I need to inform or come to the counter of the Students' Financial Section, Bursar's

Department?

No need. If the debt has been paid in full at UTMSmart Apps or MyUTM portal, the system

will release the restrictions automatically except for sponsored students item no. 5 as per

table in question 11 above.

Q 18. Saya tidak mempunyai hutang tetapi disekat. Apa yang perlu saya buat?

Mohon hubungi kami untuk semakan dan pelepasan sekatan hutang secara manual. Bolh

rujuk soalan 55 di bawah untuk maklumat yang boleh dihubungi.

Q 18. I have no debt but blocked. What should I do?

Please contact us for manual debt restriction release. Our contact details can be referred

at question 55 below.

RALAT CAJ / CHARGE DISPUTE

Q 19. Saya telah menyemak akaun pelajar. Saya mendapati caj tersebut tidak patut dicaj

ke atas saya atau jumlah caj adalah berbeza dari sepatutnya. Apa yang perlu saya

lakukan?

Mohon rujuk dan membuat semakan bersama pejabat di bawah:

a. Caj yuran asrama/rumah bekeluarga, denda/caj asrama: Kolej kediaman pelajar

b. Caj keselamatan: Bahagian Keselamatan

c. Caj perpustakaan: Perpustakaan

d. Caj akademik seperti yuran viva, caj denda lewat daftar, caj ulang gred dan

sebagainya: Fakulti/Sekolah

e. Caj yuran pengajian, yuran semester pendek: Jabatan Bendahari

Pejabat di atas (selain Jabatan Bendahari), perlu menghantar surat rasmi ke Jabatan

Bendahari untuk pelarasan caj di akaun pelajar.


Q 19. I have reviewed my student accounts. I find that such charges should not be

charged on me or the amount of charges is different from what it should be. What

should I do?

Please check with the office below:

a. Hostel/Family House fee charges, fines/hostel charges: Student Residential

College

b. Security charges: Security Division

c. Library Charges: Library

d. Academic charges such as viva fees, late charges of registers, re-grade charges

etc: Faculty/School

e. Tuition fee charges, short semester fees: Bursar's Department

The above office (except Bursar's Department), must send an official letter to the Bursar's

Department for charge adjustments in student accounts.

Q 20. Saya telah membuat bayaran yuran atau denda di kolej kediaman secara tunai tetapi

caj masih berstatus hutang? Apa yang perlu saya lakukakan?

Rujuk pejabat kolej kediaman seperti soalan 19 di atas.

Q 20. I have paid fees or fines at residential colleges in cash but charges are still shown

debt status? What should I do?

Please refer to residential college office as per question 19 above.

Q 21. Saya telah graduan tetapi masih ada caj yuran pengajian semester 1, 2020/2021

pada akaun pelajar saya. Saya telah disekat dari memohon transkrip dan sijil. Apa

yang harus saya lakukan?

Jabatan Bendahari akan menghapuskan caj yuran pengajian selepas kod Aktif di

semester 1, 2020/2021 telah bertukar ke kod Graduan. Pertukaran kod dilakukan oleh

pejabat akademik.

Q 21. I have graduated but there are still tuition fee charges for semester 1, 2020/2021 on

my student account. I was blocked from applying for transcripts and certificates.

What should I do?

The Bursar's Department will eliminate the fee charge after the Active code in semester

1, 2020/2021 has switched to the Graduate code. Change of code is done by the academic

office.


Q 22. Saya telah tangguh pengajian atau menamatkan pengajian di UTM. Mengapa akaun

pelajar saya di caj yuran pengajian?

Jabatan Bendahari akan menghapuskan caj yuran pengajian pada semester berkaitan

selepas kod “Aktif” pada semester berkaitan telah bertukar ke kod “Tangguh” atau kod

tamat pengajian. Pertukaran kod aktif dilakukan oleh pejabat akademik.

Penghapusan caj yuran pengajian akan dilakukan jika pelajar tidak mendaftar kursus

kecuali untuk pelajar program persediaan Bahasa Inggeris dan program pra-syarat.

Q 22. I have deferred or ended my study at UTM. Why my student account still got tuition

fee charges?

The Bursar's Department will eliminate the tuition fee charges after the “Active” code in

the relevant semester has switched to the “Deferment” code or Inactive code. The change

of active code is done by the academic office.

Tuition fee charges will be eliminated if students are not registered a course, except for

students under English programs and Bridging/Pre-Master program.

Q 23. Saya telah dikenakan 2 kali caj yuran pendaftaran. Apa yang saya perlu lakukan?

Emelkan aduan anda ke [email protected] dengan melampirkan surat tawaran

pengajian.

Q 23. I have been charged 2 times for registration fee. What do I need to do?

Please email your complaint to the [email protected] by attaching your Offer Letter.

PTPTN

Q 24. Bilakah tarikh pembayaran PTPTN untuk pelajar kanan?

Untuk bayaran kelompok pertama: 23 September 2020

Untuk bayaran kelompok kedua: 07 Oktober 2020

Q 24. When is PTPTN payment date for senior students?

For first batch payments: 23 September 2020

For second batch payment: 07 October 2020

Q 25. Bagaimana saya hendak menyemak transaksi bayaran PTPTN di akaun Bank Islam

saya?

Pelajar boleh menyemak transaksi bayaran PTPTN dan arahan potongan yuran di akaun

Bank Islam seperti contoh paparan di bawah:




Q 25. How do I check the PTPTN payment transaction in my Bank Islam account?

Students can check their PTPTN payment transactions and fee deduction to UTM at Bank

Islam account. Refer example of screenshot below:

A – Debit: Potongan yuran ke UTM / Debit: Fee deductions to UTM B – Credit: Bayaran pinjaman PTPTN kepada Pelajar / Credit: PTPTN loan payments to Students

Q 26. Pinjaman PTPTN (B) saya di akaun Bank Islam berbeza dengan pinjaman yang

sepatutnya saya terima. Apa yang perlu saya lakukan?

Mohon pelajar merujuk pejabat PTPTN berdekatan.

Q 26. My PTPTN (B) loan as shown in Bank Islam account differs from the loan that I

should receive. What should I do?

Please refer to the nearest PTPTN office.

Q 27. Apakah yuran yang ditolak dalam dalam potongan yuran PTPTN ini?

Semua yuran dan caj/denda yang telah dicaj di akaun pelajar pada 22 September 2020.

Memandangkan tiada caj yuran kolej kediaman semester 1, 2020/2021 dimasukkan di

akaun pelajar pada tarikh pengesahan ke PTPTN, maka tiada potongan yuran ke UTM

untuk yuran kolej kediaman. Pelajar perlu menjelaskan sendiri yuran kolej kediaman

sekiranya ada.

Q 27. What are the fees deducted in the PTPTN fee deduction?

All fees and charges/penalties charges on student account as at 22 September 2020.

Since there are no residential college fees for semester 1, 2020/2021 charged in student

account on the date of confirmation to PTPTN, there is no fee deduction to UTM for

residential college fees. Students are required to settle their own residential college fees

if any

Q 28. Adakah potongan yuran PTPTN semester 1, 2020/2021 ini telah mengambil kira

pelarasan pengurangan yuran perkhidmatan dan yuran kolej kediaman semester 2,

2019/2020?

Ya, telah diambilkira untuk pelajar yang telah membuat pra-pendaftaran kursus sahaja.

B

B

A


Q 28. Does the PTPTN fee deduction for semester 1, 2020/2021 have taken into account

the reduction adjustment of service fees and the fees of the residential college

semester 2, 2019/2020?

Yes, it has been taken into account for students who have done pre-registration courses

only.

Q 29. Berapa lamakah tempoh kemaskini yuran semester 1, 2020/2021 di akaun pelajar

saya?

Jab. Bendahari akan mengemaskini secara berperingkat yuran semester 1, 2020/2021 di

akaun pelajar dalam masa 30 hari bekerja selepas tarikh bayaran pinjaman PTPTN.

Q 29. How long does it take to update semester 1, 2020/2021 fees on my student account?

Bursar’s Department will update semester 1, 2020/2021 fees, by batches, at student

account within 30 working days from the date of payment.

Q 30. Pinjaman PTPTN saya telah dibuat potongan yuran untuk semester 1, 2020/2021.

Tetapi tiada kemaskini di akaun pelajar saya selepas 30 hari bekerja. Mengapa?

Kemaskini akaun pelajar hanya akan diproses setelah pelajar mendaftar kursus di

semester 1, 2020/2021.

Q 30. My PTPTN loan has deducted fees for semester 1, 2020/2021. But there were no

updates on my student account after 30 working days. Why?

Student account updates will only be processed after students have registered courses

for semester 1, 2020/2021.

Q 31. Saya belum menerima pinjaman PTPTN di akaun Bank Islam saya. Apakah yang

saya perlu lakukan?

Pelajar dinasihatkan membuat semakan sekali lagi selepas tarikh bayaran PTPTN

kelompok kedua seperti soalan 24 di atas. Jika masih tiada bayaran pinjaman PTPTN

selepas tarikh itu, ini bermakna pelajar tidak mendapat pembiayaan dari PTPTN bagi

semester 1, 2020/2021.

Q 31. I have not received a PTPTN loan on my Bank Islam account. What do I need to do?

Students are advised to check again after the payment date of the second batch as per

question 24 above. If no PTPTN payment after that date, it means that the student does

not receive any financing from PTPTN for semester 1, 2020/2021.


Q 32. Saya masih belum menerima pembiayaan PTPTN selepas tarikh bayaran kelompok

kedua dan saya seharusnya mendapat pembiayaan. Apakah yang harus saya

lakukan?

Mohon emelkan aduan kepada Puan Nur Mawati ( [email protected] ) . Kami akan

membuat semakan lanjut dengan data PTPTN.

Q 32. I did not receive PTPTN loan after the second batch payment date and I should have

received the loan. What should I do?

Please email your queries to Madam Nur Mawati ( [email protected]). We will check

further with PTPTN data.

Q 33. Saya mendapati terdapat lebihan potongan yuran PTPTN. Adakah saya akan

mendapat pemulangan dari Universiti?

Sekiranya terdapat lebihan, pemulangan akan dilaksanakan sekiranya maklumat akaun

bank pelajar lengkap (CIMB atau Bank Islam).

Pelajar boleh menyemak no. akaun bank yang didaftarkan melalui portal MyUTM > Login

> My Profile > Student Info > Financial > Tab Scholarship Status (seperti screenshot di

bawah). Untuk kemaskini akaun bank CIMB atau Bank Islam, mohon emelkan salinan

penyata bank atau screenshot online banking (wajib paparkan nama penuh dan nombor

akaun bank) ke [email protected]

Q 33. I found there was an over-deduction of PTPTN fees. Will I get a refund from the

University?

If there is over-deduction, the refund will be made if the student's bank account information

is complete (CIMB or Bank Islam).

Students can check their registered bank account no. through MyUTM portal > Login >

My Profile > Student Info > Financial > Tab Scholarship Status (screenshot as below). For

CIMB or Bank Islam bank account updates, please email a copy of the bank statement or

screenshot of online banking (must display full name and bank account no.) to our general

email: [email protected]






Q 34. Saya mempunyai tunggakan hutang di semester lepas dan disekat dari mendaftar

kursus. Bolehkah potongan yuran semester 1, 2020/2021 ini dilaraskan dengan

tunggakan hutang semester lepas?

Tidak boleh.

Q 34. I have debt at previous semesters and was blocked from register a course. Can fund

for semester 1, 2020/2021 fees, is use to offset with my debt?

No.

Q 35. Saya ingin menukar kod penaja saya dari PTPTN ke penaja lain. Apa yang harus

saya lakukan?

Mohon emelkan surat pembatalan PTPTN dan surat tajaan terkini untuk kemaskini kod

penaja di sistem universiti ke [email protected]

Q 35. I want to change my sponsor code from PTPTN to another sponsor. What should I

do?

Please email letter of cancellation from PTPTN and the latest sponsorship letter to

[email protected] for sponsor code update purpose.

KWSP

Q 36. Bagaimana caranya jika saya ingin memohon pengeluaran pendidikan KWSP?

Mohon rujuk website KWSP.

Q 36. How do I apply for EPF education withdrawal?

Please refer to the EPF's website.

Q 37. Bagaiman saya ingin memohon “Surat Pengesahan Pendaftaran Pelajar Dari IPT

Kepada KWSP yang asal”?

Mohon isi borang pemulangan permohonan di:

a) Kaunter Seksyen Kewangan Pelajar, Jabatan Bendahari UTM JB atau Kaunter

Jabatan Bendahari UTM KL; atau

b) Emel permohonan ke [email protected]

Q 37. How do I apply for the original copy of “Surat Pengesahan Pendaftaran Pelajar Dari

IPT Kepada KWSP”?

Please fill in the application return form at:

a) Counter Student Financial Section, Bursar's Department UTM JB or Bursar's

Department Counter UTM KL; or

b) Email your application to [email protected]






Q 38. Saya mempunyai hutang semester lepas. Saya telah selesai menghantar

permohonan pengeluaran pendidikan di pejabat KWSP. Bolehkah sekatan hutang

dilepaskan sementara menunggu pengeluaran pendidikan saya selesai?

Pelajar diminta menyemak status kelulusan pengeluaran di i-akaun KWSP dari masa ke

masa dari tarikh permohonan dihantar ke KWSP. Sekiranya telah diluluskan, mohon

emelkan penyata sejarah pengeluaran KWSP untuk semakan dan pelepasan sekatan

hutang (jika layak).

Q 38. I have debt for previous semesters. I have submitted EPF education withdrawal to

the EPF office. Can I be released from debt restriction while waiting for withdrawal

approval from EPF?

Students are required to check the status of approval at EPF's i-akaun from time to time

after application is submitted to the EPF. If withdrawal is approved, kindly email to us your

EPF Withdrawal History Statement for our checking and debt restriction release (if

eligible).

Q 39. Di i-akaun KWSP saya, KWSP telah membuat bayaran ke “Bendahari UTM” atau

“Bendahari UTM KL” dan cek dalam proses penghantaran ke Universiti. Bolehkah

sekatan hutang saya dilepaskan?

Pelajar perlu emelkan penyata sejarah pengeluaran KWSP ke [email protected]

untuk semakan Jabatan Bendahari. Kami akan membuat pelepasan sekatan hutang

sekiranya layak.

Q 39. At my EPF i-akaun, the EPF has made payments to "Bendahari UTM" or "Bendahari

UTM KL" and cheques in the process of delivery to the University. Can my debt

restrictions be released?

Students are required to email the EPF Withdrawal History Statement to email address:

[email protected] for further cehcking. We will release debt restriction if eligible.

Q 40. Berapa lama tempoh pengeluaran Surat Pengesahan Pendaftaran Pelajar Dari IPT

Kepada KWSP yang asal” selepas permohonan lengkap dihantar ke Jabatan

Bendahari?

3 hari bekerja dari tarikh penerimaan. 14 hari bekerja jika permohonan dibuat dalam bulan

pendaftaran pelajar baharu. Pelajar perlu mengambil sendiri surat tersebut di kaunter.

Q 40. How long does it take to issue an original copy of “Surat Pengesahan Pendaftaran

Pelajar Dari IPT Kepada KWSP” after the complete application is sent to the Bursar's

Department?

3 working days from the date of receipt. 14 working days if application made on the month

of new student registration. Student have to self collect the letter at counter.




Q 41. Berapa lama tempoh kemaskini bayaran KWSP?

Dalam masa 14 hari bekerja selepas cek KWSP diterima oleh Seksyen Kewangan Pelajar,

Jabatan Bendahari.

Q 41. How long is the EPF payment update?

Within 14 working days after the EPF cheques are received by the Student Financial

Section, Bursar's Department.

Q 42. Adakah UTM mempunyai perkhidmatan e-pengeluaran KWSP?

Belum buat masa ini. UTM masih dalam proses integrasi bersama KWSP dan akan

maklumkan jika perkhidmatan ini sedia digunakan.

Q 42. Does UTM have EPF e-withdrawal services?

Not at this moment. UTM is still in the process of integration with the EPF and will inform

if the service is ready for use.

Q 43. Adakah UTMSpace adalah entiti yang sama dengan UTM di e-pengeluaran KWSP?

Tidak.

Q 43. Is UTMSpace the same entity as UTM in EPF e-withdrawal?

No.

SURAT PENGESAHAN KEWANGAN / FINANCIAL LETTER

Q 44. Adakah Jabatan Bendahari mengeluarkan Surat Pengesahan Kewangan berkaitan

yuran program akademik?

Jabatan Bendahari hanya akan mengeluarkan surat pengesahan kewangan untuk tujuan

di bawah:

a) Zakat – Mohon lampirkan surat dari Zakat

b) LHDN – Mohon lampirkan surat audit percukaian daripada LHDN

c) Lain-lain agensi – Wajib melampirkan dokumen rasmi dari Syarikat atau Penaja yang

jelas menyatakan keperluan surat pengesahan kewangan tersebut.

Q 44. Does the Bursar's Department issue a Financial Letter relating to academic

programme fees?

The Bursar's Department will only issue a financial letter for the purposes below:

a) Zakat – Apply for attachment of letter from Zakat

b) IRB – Apply for attachment of tax audit letter from IRB

c) Other agencies – It is obligatory to attach official documents from the Company or

sponsors which clearly state the requirements of the financial confirmation letter.


Q 45. Bagaimana caranya saya boleh memohon surat pengesahan kewangan ini?

Mohon isi borang permohonan di:

a) Kaunter Seksyen Kewangan Pelajar, Jabatan Bendahari UTM JB atau Kaunter

Jabatan Bendahari UTM KL; atau

b) Emel permohonan ke [email protected]

Q 45. How do I apply for this financial letter?

Please fill in the form at:

a) Student Financial Section counter, Bursar's Department UTM JB or Bursar's

Department counter UTM KL; Or

b) Email your application to [email protected]

Q 46. Berapa lama tempoh pengeluaran surat pengesahan kewangan ini?

3 hari bekerja dari tarikh penerimaan dokumen yang lengkap.

Q 46. How long does it take to issue financial letter?

3 working days from the date of receipt of the complete document.

VISA & PERSONAL BOND

Q 47. Saya mempunyai hutang di akaun pelajar saya dan saya disekat dari mendaftar

kursus. Saya perlu mendaftar kursus untuk memperbaharui visa saya. Bolehkah

sekatan hutang saya dilepaskan sementara untuk urusan visa?

Tidak boleh. Pelepasan sekatan hutang akan dibuat jika hutang telah dijelaskan

sepenuhnya.

Q 47. I have debt on my student account and I was blocked from course registration. I

have to register courses to renew my visa. Can debt restrictions be temporarily

released for visa purpose?

No. Debt restriction release will be made if the debt has been fully settled.

Q 48. Berkaitan soalan 47 di atas, bolehkah saya membayar bayaran minima atau ansuran

tunggakan hutang untuk membolehkan saya memperbaharui visa?

Sama seperti soalan 47 di atas.

Q 48. Related to question 47 above, can I pay a minimum payment or instalment for my

debt to renew my visa?

Answer is same like question 47 above.




Q 49. Saya telah menamatkan pengajian di UTM. Bagaimana saya hendak memohon

pemulangan Personal Bond?

Mohon isi borang pemulangan personal bond di kaunter Seksyen Kewangan Pelajar,

Jabatan Bendahari UTM JB atau Kaunter Jabatan Bendahari UTM KL.

Q 49. I completed my studies at UTM. How do I apply for a Personal Bond refund?

Please fill in the personal bond refund form at the counter of Student Financial Section,

Bursar’s Department UTM JB or Bursar's Department Counter UTM KL.

Q 50. Personal bond saya dibayar oleh penaja saya, bolehkah saya memohon

pemulangan Personal Bond?

Tidak boleh kecuali ada kelulusan rasmi dari pihak penaja.

Q 50. My personal bond is paid by my sponsor, can I request for a Personal Bond refund?

No unless there is official approval from the sponsor.

PENGHANTARAN TESIS UNTUK VIVA VOCE / THESIS SUBMISSION FOR VIV VOCE

Q 51. Saya akan menghantar tesis untuk peperiksaan lisan (viva voce) pada atau selepas

02 Oktober 2020. Adakah yuran semester 1, 2020/2021 akan dikenakan kepada

saya?

Ya, yuran pengajian akan dikenakan.

Pelajar wajib mendaftar kursus di sem 1, 2020/2021 terlebih dahulu sebelum tesis boleh

dihantar untuk tujuan peperiksaan lisan (viva voce)

Q 51. I will submit my thesis for oral exam (viva voce) on or after 02 October 2020. Will

the semester 1, 2020/2021 fee apply to me?

Yes, tuition fees will apply.

Students are required to register courses at semester 1, 2020/2021 before the thesis can

be submitted for oral examination (viva voce)

Q 52. Saya memenuhi syarat kelayakan untuk pengurangan yuran pelajaran kerana

menghantar tesis sebelum cuti pertengahan semester. Adakah saya masih perlu

menjelaskan yuran pengajian semester 1, 2020/2021?

Ya, perlu. Kami akan membuat pemulangan jika layak (setelah menerima arahan rasmi

dari pejabat pelulus iaitu AMD).


Q 52. I am entitled for fee reduction because I have submitted my thesis before mid

semester break. Do I still need to make full payment of tuition fees for semester 1,

2020/2021?

Yes. We will refund the fees if eligible (upon receiving instructions from the approval office

– AMD)

Q 53. Saya ingin mendapatkan surat pelepasan hutang untuk peperiksaan lisan (viva

voce). Bagaimana saya ingin mendapatkan surat tersebut?

Sila hadir ke kaunter Jabatan Bendahari. Surat akan diperolehi dalam hari yang sama.

Q 53. I would like to get a debt release letter for the oral exam (viva voce). How do I get

the letter?

Please visit Bursar's Department counter. Letters can be obtained on the same day.

Q 54. Saya pelajar berpenaja dan yuran viva akan dibayar oleh penaja saya.

Sekiranya pelajar berhasrat untuk menghantar tesis dalam masa terdekat, mohon hadir

ke kaunter Seksyen Kewangan Pelajar, Jabatan Bendahari untuk mendapatkan surat

pelepasan hutang viva voce. Kami akan membuat catatan di surat berkenaan bahawa

yuran viva adalah ditaja. Bil kepada penaja akan dibuat selepas yuran viva selesai dicaj

di akaun pelajar oleh faculty.

Q 54. I am a sponsored student and the viva fee will be paid by my sponsor.

If the student intends to submit the thesis in the near future, kindly visit Student Financial

Section counter, Bursar's Department to obtain a debt release letter for viva voce. We will

make a remark in the said letter that the viva fee is a sponsored fee. We will bill to sponsors

once viva fee is charged into student account by faculty.

HUBUNGI KAMI / CONTACT US

Q 55. Bagaimana untuk menghubungi Jabatan Bendahari?

Q 55. How to contact the Bursar's Department?

Student Financial Section, Office of The Bursar - UTM JB

Office of The Bursar - UTM KL

General line: +6 (07) – 5530152 +6 (07) – 5530597 +6 (07) – 5530087 +6 (07) – 5530235 +6 (07) – 5530117 +6 (07) – 5530179 +6 (07) – 5530213

General line: +6(03) - 2615 4296 +6(03) - 2615 4303 +6(03) - 2615 4673


Student Financial Section, Office of The Bursar - UTM JB

Office of The Bursar - UTM KL

Email: [email protected] *Please provide full name and Matric /IC/ISID number in your email Address: Seksyen Kewangan Pelajar, Aras 1, Jabatan Bendahari, Bangunan Canseleri Sultan Ibrahim, Universiti Teknologi Malaysia, 81310 Johor, Malaysia. Office Hours: Sunday – Wednesday : 8.00 am – 5.00 pm Thursday : 8.00 am – 3.30 pm Counter Hours: Sunday – Wednesday : 9.00 am – 12.15 pm : 2.15 pm – 4.15 pm Thursday : 9.00 am – 1.00 pm Close: Friday, Saturday and Public Holiday

Email: [email protected] *Please provide full name and Matric /IC/ISID number in your email Address: Seksyen Kewangan Pelajar, Aras 2, Jabatan Bendahari, Blok PA 1, Universiti Teknologi Malaysia, 54100 Kuala Lumpur, Malaysia. Office Hours: Monday – Friday : 8.00 am – 5.00 pm Counter Hours: Monday – Thursday : 9.00 am - 3.30pm Friday : 9.00 am – 12.00 pm Close: Saturday, Sunday and Public Holiday

Disediakan oleh/ Prepared by:

Seksyen Kewangan Pelajar/Student Financial Section

Jabatan Bendahari/Office of The Bursar, UTM

21 September 2020



seksyen kewangan pelajar, jabatan bendahari …€¦ · proses kemaskini akan mengambil masa lebih...

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