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TRAINERS PROFILE

A. ACADEMIC / PROFESSIONAL QUALIFICATION

Academic

i. MBA, University College of Wales, Aberystwyth, Wales 1994ii. B Sc. Electronic Engineering, Northrop University, Los Angeles, USA 1981

iii. Diploma Electrical Engineering (Power), UiTM 1978iv. Sijil Pengajian Islam, UTM 1995

Professional

i. Licensed GRID Corporate Instructor GRID Organisation Developmenta. Managerial Gridb. Supervisory Gridc. Employee Gridd. Teamwork Development

ii. Associate Consultant Franklin Covey Malaysiaa. The Seven Habits of Highly Effective Peopleb. Tujuh Tabiat Orang Yang amat Berkesan

iii. Situational Leadership Hersey and Blanchardiv. Crucial Conversation Patterson, Grenny, McMillan, Switzlerv. Problem Solving and Decision Making Kepner Treggorevi. Public Speaking VIP member of Kelab Pidato Malaysia

vii. Emotional Intelligence Goleman and Coopers.

viii. TQM Tools - Motorolla University, Chicagoa. Organisation Mapping and Analysisb. Six Step To Six Sigmac. Quality Function Deploymentd. Benchmarking

MUSTAFA BIN ZAINAL

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B. WORKING EXPERIENCE

1. Freelance Trainer and consultant(1998 to the present)

Area of expertists : Conducting training and consulting in the area as state in the

professional qualifications.

Developing course outline and module.

2. Lead Quality Consultant Telekom Malaysia(1996 1997)

Area of expertists :

Managing a group of Quality Consultants

Responsible for the training and consulting of the corporate

organisation in the area of quality.

3. Head, School of Business Telokom Training college(1988 1994)

Area of expertists :

Managing The School Of Business

Responsible for the business and management training

Providing training

Training the trainers

4. Assistant Manager (Area Engineer) Telekom Malaysia/JabatanTelekom Malaysia(1984 September 1987)

Area of expertists :

Operation and maintenance of Telekom services in the Klang area

C. EXPERIENCE IN CONDUCTING TRAINING

Mustafa Zainal has been in the training business for the last 20 years, and hasconducted more than 500 programs either public or in houses both in the private

and the public sector, through KMZ Training and Motivation and also thoroughassociated companies :

1. KMZ Training and Motivation2. Leadership Resources Malaysia Sdn Bhd3. Reliance Standard4. Transdynamic Sdn Bhd

5. Multi Skills Training Consultancy

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6. REZ Training and ConsultancyCLIENTS

Private Sector Organisations

Telekom Malaysia (TM)

Tenaga Nasional (TNB)

PETRONAS Training Centre

MAS Training Academy

Samsung Corning Malaysia

Kualiti Alam

TIMEdotCom

UEM Academy

Bank Islam Malaysia

Pernec

Sony Malaysia

Glaxo Pharmaceutical Port Tanjung Pelepas

MTBE

Fuji Electric

Alam Flora

On Semiconductor

Touch n Go Snd bhd

SIRIM Malaysia Bhd

Genius Aulad Learning and Consultancy

Utusan Malaysia Sdn Bhd

Public Sector Organisations

Jabatan Tenaga Kerja

Institut Tadbiran Awam Negara (INTAN)

Jabatan Akauntan Negara Seksyen Latihan

Jabatan Pendidikan Negeri Sembilan

Lembaga Perindustrian Kayu Malaysia (MTIB)

MARA

Majlis Sukan Negara

Ibu Pejabat FELDA

Perpustakaan Negara

Institut Of Management Malacca (IMM) Bank Simpanan Nasional

Universiti Malaya

Universiti Teknologi Malaysia

Universiti Islam Antarabangsa

Universiti Teknologi MARA

Universiti Tun Hissein Onn Malaysia

Tentera Laut DiRaja Malaysia

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Tentera Udara DiRaja Malaysia

Jabatan Kebajikan Masyarakat

Hospital Universiti Kebangsaan Malaysia

Testimonial

Gambar di ambil pada tahun 1995 di Provo, Utah

Dari kiri: Mustafa, Dr. Stephen R. Covey dan Hj.

Romli (VP Telekom Malaysia)

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