pg janjun2016

PressGaney Surveys

January-June2016

Positive51%

Negative25%

Neutral12%

Mixed12%

PatientComments

Comments: 186

OverallWaitTimes31%

PhysicianCommunication17%

PhysicianWasRushed2%

PhysicianWasRude3%

CheckIn/CheckOutWait&Process6%

Parking/Valet/Traffic11%

WaitingRoom2%

EducationofResident/Fellow

2%ReschedulingofAppointments

9%

LanguageServices2%

MedicationNotUpdated

2%

CallCenter5%

RudeSupportStaff/Management

5%

Marketing/Communication3%

EquipmentSterilization

2%Billing2%

NumberofComplaints

TotalComplaints:65

OverallWaitTimes31%

PhysicianCommunication17%

PhysicianWas

Rushed2%

PhysicianWasRude3%

CheckIn/CheckOutWait&Process

6%

Parking/Valet/Traffic11%

WaitingRoom2%

EducationofResident/Fellow

2%

ReschedulingofAppointments

9%

LanguageServices2%

MedicationNotUpdated

2%CallCenter

5%

RudeSupportStaff/Management

5%

Marketing/Communication3% EquipmentSterilization

2%Billing2%

NumberofComplaints

TotalComplaints:65

PressGaney Surveys

ProviderRatings

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

QualityofCommunication

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ProviderExplanationofProblemorCondition

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ProviderListenedCarefullytothePatient

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Patient'sUnderstandingoftheirTreatmentPlan

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

1

2

3

4

5

6

7

8

9

10

11

12

13

14

TheProviderKnewImportantInformationAboutthePatient'sMedicalHistory

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

TheProviderShowedRespectforWhatthePatienthadtoSay

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

1

2

3

4

5

6

7

8

9

10

11

12

13

14

TheProviderKnewImportantInformationaboutthePatient'sMedicalHistory

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ProviderSpentEnoughTimeWithPatient

75% 80% 85% 90% 95% 100%

LikelihoodoftheClinicBeingRecommendedtoOthers

66% 68% 70% 72% 74% 76% 78% 80% 82% 84% 86% 88%

AccesstoCare- 3Month

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ProviderRating

MedicationConcerns

0% 10% 20% 30% 40% 50% 60% 70%

January

February

March

April

May

June

Weighted6MonthAverage

January February March April May June Weighted6MonthAverage

NationalAverage 46% 47% 48% 48% 48% 48% 47%

UMP 46% 50% 49% 52% 65% 48% 50%

Didtheteamaskaboutyourmedications?