2017 ftrahanresume
TRANSCRIPT
Frances Trahan
[email protected] 117 Munn Avenue Bogota, New Jersey 07603 201-695-9057
OBJECTIVESA client-service and people focused individual who has a strong desire to be a
part of an award-winning team. Fran comes to you with a background in ensuring that the needs of clients are always met. She is someone who possess
a variety of competencies that set her apart from other candidates, chief amongst these is her ability to contribute to the growth of a business. As a
seasoned professional she can handle upset or difficult clients, make decisions under pressure and also lead, coach and mentor staff. Aside from her technical competencies, her pleasant manner and excellent communication skills allow her to provide outstanding customer service in any industry. At the moment
she is looking for a suitable position with a company where hard work is rewarded and top performers move up quickly.
EXPERIENCEPrudent Publishing
65 Challenger Blvd., Floor 5 Ridgefield Park, NJ 07660Remote Customer Service Consultant October 2015 - December 2016
Phone: 201-641-7900
Cawley and Bergmann ( National Recovery ) 117 Kinderkamack Rd. River Edge NJ 07661
Debt Collector and Customer Service Manager February 2016 – June 2016Phone: 201-292-8356
Prudent Publishing 65 Challenger Blvd., Floor 5 Ridgefield Park, NJ 07660
Customer Service Call Center Representative October 2015- January 2016Phone: 201-641-7900
AST Fund Solution 55 Challenger Blvd., Suite 201 Ridgefield Park, NJ 07660
Customer Service Call Center Representative February 2015- June 2015Phone: 201-806-7300
FRANCES TRAHAN
Frances Trahan
Tech Trading, Inc. 500 West Main Street #11 Wyckoff NJ 07481
Executive assistant sales and Accounts Payable May 2014- February 2015Supervisor: Gary Kurz 201-560-1888 or 914-868-8999 (cell)
Home Depot 450 Hackensack Ave., Hackensack, NJ 07601
Phone: 201-336-3041 Customer Service Rep (December, 2013 − July, 2014) Supervisor: Gigi 201-226-9929
Primary Caregiver Various facilities and homes (November, 2011 – July, 2013)
Pharmaceutical & Patient Care - House ManagementMaintaining and operating medical equipment (trained for use)
Shared Technologies 2 University Plaza, Hackensack, NJ 07601 Phone: 201-498-1200. Customer Service Specialist, Operations
Department, (March, 2006 – October, 2009)•Incoming call rep - Call center start up staff
•Order entry / Parts orders•Provided status updates
•Dispatched tickets to technicians•Trained (over 20) new employees on system software & phone
etiquette•Core Value Leader
•Organized meetings to build employee morale & productivity•Organized corporate luncheons
•Assisted employee purchases of retired fleet vehicles•Organized & participated in “Best Company in America” Road show
events
Integrated Health Inc. & Bio Nutritional Products ― Manager Assistant,
(March, 2001 – March, 2006)Supervisor: Terri Fedak 914-512-6337 or [email protected]
•Research new products for sales•Authorized purchases of merchandise with several venders
Frances Trahan
•Banking collection of past due accounts•Resolved customer issues
•Inventory maintenance and pricing•Order entry and clerical data entry
Gain Communications ― Administrative Assistant, Supervisor: Gary Katen, owner 201-649- 0113 (May, 2000 ― March, 2001)
•Managed accounts receivable & collections•Clerical work / Data entry
•Voicemail programming•Appointment scheduling
•Process and purchased equipment from dealers
REFERENCESRay Bader 201-560-1888 x 213 (Manager of sales)
Beverly Morganbesser 718-619-1551 (MVC customer service) Dale Agar 800-950-7064 (Manager Prudent Publishing)
SKILLSInterpersonal
Superior Writing Skills Experienced professional with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure Leading others to exceed objectives, goals and requirements while committing to excellence to the Brand and Organization Coordinating activities for procedures to increase operating efficiency and productivity Designing action plans to significantly reduce error rate, operating expenses, escalations and rework Executing key drivers to eliminate internal and external client dissatisfaction Negotiating with others to create win-win situations for all parties involved including unionized organizations.
Technical: MAC and PC Proficient MS Office MS Windows VAM AccPac Axys Fax
Titan JD Edwards RS6000 KTware Prodo Internet Platforms
Switchboard Operator
EDUCATION & RECOGNITIONSBogota High School1989-1993 Diploma
5 time Employee of the Month award recipient AT&T Repeat Perfect Attendance award recipient Best Company in America Shared Technologies 2007 Best Company in NJ Shared Technologies 2008