seni senang sdn

8/9/2019 SENI SENANG SDN

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COMPANY PROFILE:

Address: Seni Senang Sdn.Bhd

No.7A Kompleks Kuala Terengganu (ARPM)

Jalan Sultan Zainal Abidin,

21010 Kuala Terengganu.

BusinessReg.No:

827316-A

Telephone No:

Facsimile No:

Cellphone No: 0122153940

Email: [email protected]


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3sb is a debt collection agency that understands the essence ofbusiness is relationships. Our business and commercial collection

experts negotiate payment using strategic techniques that recovermore money than other debt collection agencies. Your currentdebtors may be future customers, so don't compromise valuablerelationships. Contact 3sb to obtain your debt collection goals.

A partnership with a us can be a valuable tool in accelerating cashflow and reducing write-offs. At 3sb, our professional recovery

services are designed primarily to increase our client's profits. Wehave successfully developed time-proven procedures to maximizeour ability to collect delinquent accounts in the shortest timepossible.

Executive Summary Seni Senang Sdn.Bhd (3sb).

Situated in Bandaraya Kuala Terengganu, Seni Senang Sdn.Bhdwas founded in August 2008 by En Rosman Bin Jumaah. The

services of collection agency are economically feasible and enablefinancial agility, effective cost management and consistent highperformances.


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Company Objectives:

aspires to become the premiere collection agency. 3sb is

dedicated to building long term relationships with customersthrough quality training, customer support, target success and to

be recognized as the leading collection agency in the country.The goal is steady expension, being productive and to optimize

our collection services in the business indusstryOur Services

100 % FocusedOur core business is to help our clients collecting their past dueaccounts and bad debts.Our goal is to become an extension of your business and a totalAccounts Receivables solution partner.Risk Free

The way we do it is without posing any risk to our clients, as ourbusiness philosophy is simple;No Collection - No Fees basis. There are No Advanced Fees and NoHidden Cost.


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Full Program with value added services:

We offer full service debt recovery program consist of automated

letter generating, skip tracing, extensive phone calls and field visit. Inaddition, we have an affiliated solicitor who could offer pre-litigationservice at no additional cost to you as a value added service offeredby us.

Tailored made solutions:

We have found that a straightforward, professional approach to debtcollection produces far better debt recovery results than thetraditional strong-arm tactics. The unique approach and strategy usedby our debt collection negotiators produces quicker payment fromyour debtors. If your debtor is still in business, we feel you have a

90% chance of recovering your money. An account that may seemhopeless may be resolved amicably through persuasivecommunication and with a voice of reason.


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Result Oriented:

We operate on a performance-only basis; when we perform, we getpaid. Our motivation is to get your money back in your hands, whereit belongs. We know that until we do so, we will not be paid.Accordingly, our motivation is propelled by mutual success and isresult oriented.

We are looking forward for an opportunity to serve you. We service avariety of industries in the accounts receivables and bad debts

collection business :-

1. Commercial - B2B Recovery2. Banks & Finances3. Telecommunication & Utilities4. Manufacturing & Logistics

5. Government & Private Colleges6. Others

Call us today to take advantage of our debt recovery services and letus help turn time into money for you.


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Code of Conduct :

1. Maintain a high standard of fairness, honesty and courtesyin the conduct of debt collection activity.

2. Strictly comply with all state and federal laws whenattempting to collect debt.

3. Maintain professional communication skills and properattitude at all times with all parties

4. Uphold the integrity, reputation and professionaldemeanor of the agency at all times.

5. Collect the debts in professionally, reasonably and legallymanner.

6. Debtors information shall remain confidential to all thirdparties and will be used for debt collection purpose only


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We need the following information to help you collecting debts :-

1. Debtors Name2. Old & New IC Numbers or Business Registration3. Last Known Address4. Last Phone Numbers

5. Copy of Invoices or Contracts or Proof of Debts( whichever applicable )6. Date of last payment ( if available )7. Debt Amount

What We Need To Help You:


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Our Approach.

This is a generalized steps of the debt collection process. Regardlessof the size of the account, each client receives the same, unparalleledservices. However, since some debts are somewhat unique they may

not necessarily follow this pattern.

24-hour Turnaround.

Accounts are entered into our system the same day they are placedfor collection and automatically matched with any other accountsowed by the consumer. This allows one collector to handle allaccounts owed by any consumer and eliminates duplication of effort.

Demand Notices - First to Final.

Each new account immediately receives a validated first demandnotice. Our letters are professionally written and non-threatening atearlier stage and escalate to much pressure at final stage. Sometimes, just getting notice from 3rd party debt collection agency will promptthe debtors to pay.

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Phone Calls.Our primary efforts are focused on repeated direct telephonecontacts with the debtors. We use a number of investigativetechniques and resources to learn as much as possible about thedebtor, and use this information to increase the pressure on the

debtor to pay your account. This is the most effective and fastestmethod of handling collection of debt.

All accounts receive an average of 2-5 day follow up by telephone.Methods such as skip tracing are used at this stage if necessary andwe have access to extensive databases that help us trace relocation

of debtors and find the contact information needed to reach them.All follow up calls and letters are determined by the collector or asupervisor and based on individual accounts. Often, a quickconversation with us is all that is needed to straighten out amisunderstanding and get you paid.

Most troubled companies do not have resources to pay everyone, sotypically they pay vendors who are applying the most pressure. Webelieve the continuous, escalating professional application ofpressure and consistent pursuit is the key to effective collections.Early identification and timely placement of accounts also has asignificant impact on collectability as typically troubled companies

cash-flow continues to worsen long before it improves.


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Field Visit.Sometimes when letters and phone calls still do not get theirattention , it is time that the pressure is brought to their doorsteps.A knock on the door is much harder to ignore than a letter or phone

call. Through out our experience, debtors who give many excusesover the phone, offer little resistence when confronted face to face.Usually when the debtors are confronted at home or workplace,pressure is brought to a very sensitive level. The reason is, debtorsmay not want to risk either their employer, employee, neighboursor business associates to learn of their indebtness.

Affiliated Solicitor.If collection efforts by our debt collectors have not achieved thedesired results, accounts are then 'placed' with our affiliated solicitor. This creates significant additional pressure on the debtor, and thisunique feature of our agency has proven to be a valuable feature inour collection process. There is no increased cost for our clients for

use of these services. In addition, certain complex collection effortscommence directly with our affiliated solicitor rather than thecollection agency.While our aim is to put much pressure to obtainpayment, we will always ensure that our action is in accordance tolegal requirement and correct business practice in Malaysia.


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Our Fees.We always work on a contigency basis, if we do not collect yourdebt we do not get paid. There is no upfront fees and no hidden

cost.

Our experience has shown that the earlier you address past dueaccounts, the more likely you are to get paid. So we havedesigned our collection services fees around this fact. When youturn over your accounts to us early, we are able to collect faster,

easier and at a lower cost to you.

Our standard NO COLLECTION - NO FEES structures :-Ageing of Accounts Our Fees

0 - 6 Months 20%

6 Months - 12 Months 25%

1 Year and Above 35%

Special rates may be negotiated subjected to nature of debts,annual placement, volume, average balance of account,contract duration and exclusivity


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Why Use Our Services


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We are innovators

When comes to technology, we use leading edge debt collection

system which is designed by us...the collectors. Our personalisedsoftware can be customized to accommodate client's needs to

achieve optimum functionality in debt collection process. This allow us

to provide a full monitoring and reporting on all our client's accounts

be it large portfolios or individual cases.

Our collection system able to provide timely performance reports that

detail information, such as the number of accounts placed eachmonth, status of each account, date of last payment, percentage of

ringgit collected, and also able to print out series of reminders to

debtors.


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We are specialists

We work with a broad based of clients. Every type of accounts requires a

different approach. Our collectors specialize in working with specific types of

accounts. We know what works.

Multiple Skip Tracing SourcesMillions of revenue is lost each year because individuals or companies evade

their creditors in an attempts to avoid paying their debts. When debtors

absconded or company closed down and move elsewhere, we would be able

to locate them through our extensive nationwide skip tracing network. With

our reliable and effective sources, we have high success rate in locating

debtors.


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Dedicated Team

When providing professional services, it all comes down to the people actuallyproviding the services. We have good collectors with excellence skills and

extensive experience who enjoy giving the best services to our clients. They are

well trained to meet highest standard of excellence and professionalism.

Speed and Efficiency

There is no time to waste your's or our's. At Pasadana, we make sure our

client's receivalbe receive prompt attention. Upon placement, your accounts are

immediately assigned to an industry-trained collection specialist.

Affiliated Solicitor

When necessary, our affiliated solicitor will pursue commercial or consumer

collection by phone or letters at no additional cost to our client. Usually at this

stage, the pressure is brought to a maximum level. Our record shows that this

method has proven to be successful where debtors responded with new

payment arrangements.So ACT NOW and choose PASADANA SDN BHD as your commercial or

consumer collection agency and experience the benefits of our expertise,

technology and guaranteed results you can trust.


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All staff at Pioneer Credit are exceptionally well qualified and

experienced to handle a variety of accounts. Our training and

compliance programs are industry leading and make us the premier

choice for many multi-national clients in the following areas of

commerce.Banking & Finance

Telecommunications

Health Care

Local Government

Trade


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Pioneer Credit Malaysia, Managing Director Mr. S. Santhirasegaran

is a 40 year veteran of the international debt recovery industry. He

is President of the Association of Credit Management Malaysia

(ACMM), is regularly quoted in the financial press and is

recognised as a leading authority for matters pertaining to creditmanagement.

Pioneer Credit operates on the fundamental principle of providing

superior service to clients in the most professional way. We create

and maintain a loyal client base through our wide range of services;

our commitment to quality and our results oriented philosophy.


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Mission Statement

To be the provider of choice for professional debt recovery and

specialised credit management services. We will provide all clientswith a personalised service that is beyond expectations and results

that ensure value for their investment. We will continually invest in

the development of our team members and at all times act ethically

and with integrity.


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Third Party NegotiationPioneer Credit are professional negotiators and act on your behalf. Third

party negotiation is generally more effective to prompt debtors into settling

their outstanding accounts.

Negotiations drive resolution of issues and ensure recovery of outstanding

monies in the shortest period of time.

Our team will use professional negotiation strategies to present reasons fordebtors to change their behaviour and attitude towards paying. This is

essential to reaching agreements that will result in the debts being paid and

Pioneer Credit achieving the highest recovery rate possible. As a third party,

we formulate better solutions to settle debts with consent of our client.

Legal action is time-consuming and can delay payment to you. Unlike

solicitors, we initiate direct contact with debtors, which is a course of actionfar more effective.


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An Extension of Your Department

Pioneer Credit consider our services to be an extension of your internalcollection procedures.

You will receive regular updates on the progress of your account and we

will work hand-in-hand with you, monitoring the account until it is paid or

closed.

Resource Management

By outsourcing your overdue accounts to Pioneer Credit, your staff can

concentrate on core activities such as current accounts and product

realisation.

In our experience many companies fall into the vicious cycle of spending

too much time on older overdue accounts. During this time they neglecttheir current accounts which in turn become delinquent. Using Pioneer

Credit will break this cycle.


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Pledge of ServiceThe Pioneer Credit team stands by our Pledge of Service which is

embodied in two simple promises.

Pioneer Credit actions all instructions immediately and to the Nth

degree

Instructions received today are actioned todayEvery action is results orientated

Pioneer Credit maintains a total open line of communication at all

times

What is the best possible action to be taken

Is the cost of such an action justifiedComplete frequency of contact with the client


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Receivables Management & Debt Recovery Services

Our team of experienced collection officers are strategically located at all

major business centres of Malaysia. We travel across the country to

provide the necessary service and support to our clients.

Pioneer Credit work on a success only basis. We do not charge any up

front fees and only charge commission when you recover your money.

Pioneer Credit are partnership driven and aim to become an extension ofyour office. At the end of any credit period, the time staff cost to pursue

debtors increase dramatically (especially those debtors more than 45 days

overdue). We complement your team by continuing collection procedures

from where they left off.

Pioneer Credit are able to manage your outstanding receivables

immediately. This can mean lower labour and operating costs andimproved cash flow to grow your business.


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Credit Management Consultancy

Pioneer Credits expert consultants are able to conduct a complete review

of your credit management systems and processes. We quickly identify

and process bottlenecks and credit related issues and make solid

recommendations to improve your business operations.

As with all Pioneer Credit services, we work as your business partner. Our

Credit Management Consultancy is designed to supplement and improve

your existing credit management and recovery procedures and policies.

Credit Reporting and Company Searches

Pioneer Credit Malaysias credit reporting service ensures that you know

who you are dealing with when extending credit or payment terms. We

offer a complete range of reports from a standard ROC Search detailing

shareholders and directors of a company, to a Full Credit Report which willinclude ROC Search information as well as interviews with suppliers, trade

references and financial details where possible.


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Debt Credit Services' goal in the collection process is

to provide our clients:

The maximum possible return on outstanding accounts in

the shortest amount of timeRelief from the stress caused by outstanding accounts

More free time to do what you do best

Excellent follow up

Unsurpassed professional service


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Collection Benefits

Increase profits by turning accounts receivable into dollars!

Pay only for results - no collection, no fee!

Realize cost effective money savings! In most cases you will

be able to use our services for less that 1/4 of what it would

cost you to hire additional personnel to resolve your problem.Be Informed! We believe informing our clients is important.

Our contact to you includes:

Personal Visits

A Monthly Financial Remittance

Statistical Report

Quarterly Status ReportMaintain good will with your clients


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