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Rangkaian Khidmat Awam Negeri Sarawak October 2007

PPK 235/10/2008 (010725)

www.rakansarawak.com

Strengthening the

Min

d &

Keep

ing Afla

me the Heart of Service

First published in 1994

A Monthly Publicationof the State Secretary's Office, Chief Minister's Department, Sarawak(People, events, activitiesand programmes of quality Civil Service)

ISSN 1394-5726

Malaysiaku Gemilang

Diterbit oleh:

FARADALE MEDIA - M SDN BHD

2nd Floor, Lot 2749, Block 10

Central Park Commercial Centre

21/2 Mile, Jln. Tun Ahmad Zaidi Adruce

93200 Kuching, Sarawak, Malaysia

Tel: 082-236629 Fax: 082-234498

E-mail: [email protected]

Dicetak oleh:

THE SARAWAK PRESS SDN BHD

Lot 231, Jalan Nipah

Off Jalan Abell Utara

93100 Kuching, Sarawak, Malaysia

Tel: 082-245506 Fax: 082-252609

In EnglIsh

• DefiningServiceDelivery: “TheCivilServiceRolein BuildingupourSocial Capital” 12&13• CoP:BenchmarkingPractises foranEffectiveServices DeliverySystem 14-15• ParentsMustCooperatein SupportingTheirChildren Education 16-17• Triso/Melebu/Pusa CostalRoad 18-19• RoadSafetyTalk 20

InBahaSaMalaySIa

• SorotanBerita 3–7,11• Rencana 8-10

Building Up Our Social Capital

We continually remind our civil servants of the higher purpose of our jobs.

We are not just here to earn a living…we are here to improve peoples’ lives and help them realize their potentials

Kita hidup dalam yang menuntut kita sedaya mungkin menguasai teknologi maklumat (TM). Perkembangan dan kemajuannya amat pesat sekali dan seandainya

kita tidak berusaha untuk menguasainya, maka dalam sedikit masa sahaja kita sudah ketinggalan dan apabila ketinggalan, adalah payah sekali untuk kita menyainginya apatah lagi untuk menguasai dan mengatasinya.

TM telah mengubah cara kita bekerja, berkomunikasi, dan berfikir. Walaupun Malaysia telah memperkenalkan pelbagai inisiatif dan insentif dalam bidang TM namun kita sebenarnya masih belum mencapai status masyarakat maklumat.

Masyarakat maklumat perlu kepada keupayaan dan kemahiran mengakses maklumat. Oleh itu masyarakat perlu dilengkapkan literasi komputer dan literasi maklumat yang tinggi.

TM telah dan akan mengambil alih mesin, sementara ilmu dan maklumat memainkan peranan yang semakin penting dalam proses pengeluaran, pengurusan, dan kehidupan.

Dari segi sosial, maklumat yang sudah diproses menjadi ilmu akan menjadikan kita lebih pandai, produktif, kreatif, dan inovatif.

Dari segi ekonomi, menggunakan lebih banyak maklumat bukan sahaja boleh meningkatkan pengeluaran perkhidmatan dan barangan baru, tetapi juga pengeluarannya dapat dilakukan dengan lebih murah, kualiti lebih tinggi dalam masa yang lebih singkat.

Dari aspek pentadbiran kerajaan pula, adalah perlu setiap penjawat awam terus meningkat keupayaan untuk menguasai TM selain daripada berusaha untuk melaksanakan inovasi untuk menjadikan kalaupun tidak seratus peratus mungkin 80 ke 90 peratus semua urusan pentadbiran dikendalikan dengan bantuan TM.

Ini jika tercapai, pastinya akan dapat mempercepatkan lagi hasrat pemimpin negara agar perkhidmatan kerajaan akan menjadi lebih berkesan dan cekap.

www.rakansarawak.comOCTOBER 2007

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Penasihat : Datuk Amar Wilson Baya Dandot Setiausaha Kerajaan Negeri

Pengerusi : Datuk Haji Mohd. Morshidi bin Abdul Ghani Timbalan Setiausaha Kerajaan Negeri

(Pentadbiran, Keselamatan dan Hal Ehwal Korporat)

Ahli : Tuan Haji Sarudu Haji Hoklai Encik Chang Ngee Hui Encik William Patrick Nyigor Encik Udin Bujang Encik Jameson Ahip Nawie Encik Desmond Jerukan

Penerbit : Puan Maria Corazon M. Cortez

Penulis : Abdul Hamid Ahmad Safri Ali Othman Peter Ahwa Bernard Sawat

Edaran : Adeline Sia Mohd. Fuad Jobli Linda Loh

RAKAN Sarawak ingin merakamkan ribuan terima kasih di atas bantuan, sokongan dan kerjasama daripada semua pihak yang terlibat di dalam menghasilkan penerbitan kali ini.

Sidang Pengarang/Penyunting RAKAN Sarawak

Usaha ke arah pembinaan masyarakat berilmu dalam era teknologi maklumat memerlukan kita berupaya untuk menangani suatu situasi yang dikenali sebagai

ledakan maklumat. Ledakan maklumat bermaksud situasi di mana maklumat

terlalu banyak maklumat di sekeliling kita.Untuk menangani situasi ini dan memanfaatkan

ketersediaan maklumat yang begitu banyak dan meluas, seseorang itu mestilah mempunyai literasi maklumat.

Maklumat ialah sesuatu penerangan yang diperolehi daripada pelbagai sumber dalam bentuk data, pengetahuan atau kebijaksanaan.

Maklumat juga merupakan proses menambah pengetahuan secara langsung atau tidak langsung melalui pengalaman sendiri dan pengalaman orang lain sama ada pengalaman nyata atau imaginasi dan pengetahuan yang disimpan dalam bentuk cetak, bahan tayang serta bahan tiga dimensi.

Maklumat pula boleh didapati dari pelbagai sumber sama ada dalam perpustakaan atau di luar perpustakaan seperti buku, jurnal, agensi kerajaan, persidangan, media, laporan penyelidikan, pangkalan data elektronik dan seterusnya.

Setiap jenis sumber ini mempunyai kelainan maklumatnya dan pastinya menjadi pelengkap antara satu sama lain.

Literasi Maklumat pula adalah satu keupayaan untuk mengakses dan menilai maklumat dengan berkesan bagi menyelesaikan sesuatu masalah dan mengambil keputusan (Rader, 1991).

Literasi maklumat secara amnya merangkumi kemahiran perpustakaan (library skill), kemahiran berkomunikasi (communication skill), kemahiran belajar (study skill), kemahiran membaca (reading skill), kemahiran penyelidikan (research skill) dan juga kemahiran penyampaian (presentation skill) (Aripah Mohamed, UKM, 1998).

Dengan memiliki semua kemahiran tersebut maka seseorang itu akan berupaya mengenalpasti dan mengguna maklumat untuk kehidupan seharian seperti menyiapkan tugasan atau projek tertentu, menyelesaikan masalah yang dihadapi serta membuat keputusan penting.

Literasi maklumat juga dianggap sebagai satu kemahiran berterusan atau kemahiran sepanjang hayat yang sentiasa dan perlu ditingkatkan dalam diri seseorang supaya ia dapat menghadapi atau menangani cabaran masa depan yang berkait dengan ledakan maklumat dan teknologi yang begitu pantas berubah-ubah.

Sebagai penjawat awam, kita harus mempunyai literasi maklumat kerana setiap detik kita menyumbang tenaga bekerja di pejabat, kita menghasilkan maklumat, menggunakan maklumat dan menganalisa maklumat bagi membolehkan kita membuat keputusan yang sesuai bagi kepentingan dan manfaat masyarakat dan pelanggan organisasi kita.

Namun setakat mana kedudukan anda kini?

Literasi Maklumat :Di mana kita?

Perkhidmatan yang Berkesan

Perkhidmatan awam negeri perlu bertindak sebagai pengurus dan bukan sekadar menjadi pentadbir bagi meneruskan pembangunan negeri dalam persekitaran

dunia yang semakin mencabar ketika ini. Ketua Menteri Pehin Sri Haji Abdul Taib Mahmud berkata,

perkhidmatan awam pada suatu ketika dahulu bertindak sebagai pentadbir kerana kerajaan amat berkuasa, sementara negeri masih dalam keadaan yang mundur.

Namun, apabila negeri semakin membangun, peranan perkhidmatan awam perlu disesuaikan dengan keadaan semasa terutama apabila permintaan serta sumbangan yang meningkat daripada sektor swasta yang menyumbang kepada pembangunan negeri.

Beliau berkata demikian ketika menyampaikan amanat pada Perhimpunan Perkhidmatan Awam 2007, bertemakan ‘Memacu Kecemerlangan Menerusi Kerajaan Strategik’ di Stadium Perpaduan Negeri di Kuching, Oktober lalu.

Menurut Ketua Menteri, perkhidmatan awam tidak boleh bertindak sebagai pentadbir pembangunan sahaja, tetapi perlu juga terlibat dan berinteraksi dengan persoalan pengurusan, mengurus ekonomi, berinteraksi dengan hal mikro-ekonomi dan meningkatkan pengurusan makro.

Katanya, disebabkan sektor swasta semakin cepat mengambil peluang daripada perubahan dan lebih berjaya dalam pembangunan negara, sektor awam pula harus bergerak sebagai pasukan pengurusan dan bukan hanya sebagai pentadbir seperti masa lalu.

Sehubungan itu, perkhidmatan awam perlu membentuk strategi yang memudahkannya disesuaikan dengan inisiatif sektor swasta.

Beliau menjelaskan, kakitangan awam tidak boleh mengabaikan peranannya untuk memastikan ekonomi terus berkembang pesat.

Namun, pada masa yang sama, peranan yang dimainkan oleh sektor awam tidak harus menjejaskan perkembangan sektor swasta.

Oleh itu, beliau menggesa agar perkhidmatan awam berfikiran seperti sektor swasta untuk mencapai objektifnya, dan bukan dengan polisi umum yang terlalu luas.

Beliau juga mahu sektor awam meningkatkan integriti dan pencapaiannya untuk menggalakkan sektor swasta terus berkembang secara kompetitif di peringkat global.

Ketua Menteri berkata, antara cabaran utama perkhidmatan awam sekarang ialah bagi meningkatkan jenteranya untuk menggalakkan aktiviti sektor swasta serta menggalakkan pembangunan sumber manusia di negeri ini.

Jelasnya, perkhidmatan awam perlu membangunkankan kapasitinya bagi mencapai hasrat mewujudkan masyarakat berasaskan pengetahuan yang diakuinya semakin penting dalam era ekonomi global.

Usaha itu menurutnya, memerlukan penjawat awam terlibat dalam proses peningkatan serta mengemaskini ilmu dan pengetahuan mereka sepanjang masa.

Pehin Sri menjelaskan, di dalam Rancangan Malaysia Kesembilan, strategi pembangunan negara bukan setakat menyediakan infrastruktur dan menggunakan sepenuhnya sumber yang ada, tetapi juga menumpukan pada penghasilan pekerja berpengetahuan.

Sarawak yang sedang menempuh arus politik pembangunan kedua turut menekankan kepada tenaga kerja yang lebih baik serta terlatih untuk bersaing di dalam pasaran dunia.

Beliau percaya, dengan perubahan-perubahan yang sedang berlaku di dalam perkhidmatan awam, serta kepantasan komunikasi pada hari ini, lebih banyak keputusan yang dibuat akan turut melibatkan kakitangan awam di peringkat bawah.

Jelasnya, pembuatan keputusan tidak lagi hanya dipusatkan pada pegawai peringkat atasan, sebaliknya kakitangan awam perlu bekerja sebagai sebuah pasukan serta bekerjasama antara satu sama lain.

Beliau turut menyuarakan tentang kesulitan yang mungkin timbul untuk meyakinkan kerjasama pada semua peringkat untuk bekerja sebagai sebuah pasukan berkenaan.

Namun katanya, paling penting ialah keterbukaan mereka untuk menerima transformasi yang dibawa melalui sistem baru itu untuk Sarawak menempuh pembangunan negeri yang akan datang.

Ketua Menteri menyampaikan amanat berkenaan pada perhimpunan yang disertai kira-kira 3,500 kakitangan awam Negeri dan Persekutuan, badan-badan berkanun serta syarikat berkaitan kerajaan.

Ia juga merupakan pembuka tirai kepada pelbagai aktiviti yang dirancangkan selama seminggu sempena Minggu Perkhidmatan Awam Sarawak 2007.


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Sektor Awam Perlu Bantu Sektor Swasta Bersaing di Peringkat Global: KM

YAB Ketua Menteri menyampaikan amanat beliau

Datuk Amar Wilson Baya Dandot Setiausaha Kerajaan Sarawak (tiga dari kanan) serta Datu Robert Lian yang mewakili Setiausaha Persekutuan Sarawak menyampaikan cenderamata kepada YAB Ketua Menteri

Sebanyak 10 buah Pejabat Daerah dan Daerah Kecil akan dibina di Sarawak untuk meningkatkan penyampaian perkhidmatan awam kepada orang ramai di negeri ini.

Pejabat baru itu akan dibina di Pakan, Saratok, Lingga, Sadong Jaya, Lubok Antu, Engkilili, Lawas, Serian, Long Lama dan Padawan.

Tingkat Penyampaian Perkhidmatan Awam

Setiausaha Kerajaan Sarawak YB Datuk Amar Wilson Baya Dandot memberitahu demikian ketika berucap pada Perhimpunan Perkhidmatan Awam

2007, bertemakan ‘Memacu Kecemerlangan Menerusi Kerajaan Strategik’ di Stadium Perpaduan Negeri di Kuching, Oktober lalu.

Selain itu katanya, beberapa pejabat kerajaan juga akan diwujudkan di Mukah, Betong dan Kapit.

Menurutnya, kehadiran secara fizikal perkhidmatan awam di negeri ini amat penting kerana ia menyumbang dan memainkan peranan besar dalam pembangunan negeri Sarawak.

Katanya, pegawai dan kakitangan yang bertugas di dalam bangunan-bangunan kerajaan akan mewujudkan ikatan di antara perkhidmatan awam dan rakyat.

Impak yang diwujudkan oleh perkhidmatan awam di pelbagai tempat akan bergantung kepada sejauhmana aktif kakitangan awam berinteraksi dengan rakyat, serta memberikan perkhidmatan dan memainkan peranan dengan penuh komitmen dan dedikasi, jelas beliau.

Ketika ini terdapat kira-kira 25,000 kakitangan awam Negeri dan 49,000 kakitangan awam Persekutuan di Sarawak. Keseluruhannya, mewakili kira-kira 10 peratus daripada keseluruhan tenaga kerja di Sarawak.

Datuk Amar juga memberitahu, sepanjang tahun 2007, perkhidmatan awam Sarawak telah memberi fokus kepada lima perkara utama dalam usahanya memberi

impak dalam perkhidmatan awam. Lima fokus berkenaan ialah meningkatkan kerjasama

antara kerajaan Negeri-Persekutuan, meningkatkan aktiviti ‘turun padang’, meningkatkan budaya kebersihan dan penyelenggaraan, mempromosikan kerajaan yang cekap dan berintegriti dan menjadi fasilitator dalam pembangunan negeri melalui kerjasama dengan badan swasta.

Beliau juga menjelaskan, sambutan Minggu Perkhidmatan Awam 2007 yang bertemakan ‘Memacu Kecemerlangan Menerusi Kerajaan Strategik’ berbeza daripada tahun-tahun sebelumnya kerana tempoh perayaan dilanjutkan selama seminggu, berbanding satu atau dua hari sebelum ini.

Katanya, ia bertujuan untuk menunjukkan betapa pentingnya peranan perkhidmatan awam dalam pembangunan Negeri Sarawak.

Perhimpunan pada hari itu telah dirasmikan oleh YAB Ketua Menteri Pehin Sri Haji Abdul Taib Mahmud, sebagai pembuka tirai bagi pelbagai aktiviti yang telah disusun bersempena sambutan Minggu Perkhidmatan Awam 2007.

Antaranya 4th International Quality Congress, Parliamentary Discourse on the Government, Discourse on Civil Service, pameran From Colonisation to Globalization (1946 – 2007)

Datuk Amar Wilson Baya Dandot menyampaikan ucapan beliau

10 Pejabat Baru Kerajaan :


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Penubuhan Tribunal Rayuan Kastam adalah bagi meningkatkan ketelusan dalam pentadbiran cukai negara.

Ia diwujudkan bagi mempertimbangkan rayuan terhadap keputusan yang dibuat Ketua Pengarah Kastam berhubung Sistem pentadbiran cukai serta mewujudkan suasana

• TribunalRayuanKastamditubuhkanuntuk mendengar dan mengadili rayuan terhadap keputusan Ketua Pengarah Kastam menurut Akta Kastam 1967, Akta Eksais 1976, Akta Cukai Jualan 1972 dan Akta Cukai Perkhidmatan 1975.

• IatelahditubuhkandiKementerianKewangan mulai 1 Jun 2007. Alamat pejabat Tribunal seperti berikut :

Wujudkan Suasana Sistem Percukaian Mesra-Niaga

Perkara ini dijelaskan Timbalan Pengerusi Tribunal itu, Mohd Zaki Abdul Wahab ketika mengadakan

Program Penerangan Tribunal Kastam di Lembaga Pelabuhan Kuching baru-baru ini.

Beliau seterusnya memberi jaminan bahawa tribunal itu akan menjadi adil, saksama, telus dan pantas dalam keputusannya.

Tribunal itu memberikan ruang kepada sesiapa jua antaranya pihak pengimport untuk merayu dalam usaha meningkatkan keberkesanan pentadbiran berhubung cukai.

Menurutnya, dengannya kini terdapat platform untuk sesiapa sahaja boleh mengemukakan rayuan berhubung caj cukai dan duti yang dikenakan pihak Kastam.

Walau bagaimanapun, pada masa ini mereka yang berhasrat menfail rayuan kepada tribunal perlu menghantarnya terus kepada pejabat induk Kastam di Putrajaya, dan rayuan-rayuan dari Sarawak dan Sabah pula perlu dihantar terus melalui perkhidmatan kurier.

Bagaimanapun menurutnya tribunal boleh diadakan di mana-mana jua tempat dalam negara bagi mendengar rayuan yang dikemukakan, berdasarkan kepada tempat asal rayuan itu dibuat.

Ditubuhkan pada 1 Jun lepas, badan bebas itu akan mempertimbangkan rayuan terhadap keputusan Ketua Pengarah Kastam Diraja Malaysia (KDRM) mengenai percukaian di

bawah beberapa akta antaranya Akta Kastam 1967, Akta Cukai Jalan 1972, Akta Cukai Perkhidmatan 1975 dan Akta Eksais 1976.

Menurutnya, sebarang keputusan yang dibuat oleh tribunal itu boleh dirayu di Mahkamah Tinggi, namun sebelum tribunal boleh mendengar sebarang rayuan, pemohon perlu membayar semua cukai dan duti yang ditetapkan oleh Ketua Pengarah Kastam.

Sebelum ini mana-mana pertikaian ke atas keputusan teknikal dan pentadbiran KDRM dirayu kepada Menteri Kewangan.

Anggota tribunal itu dilantik oleh Menteri Kewangan manakala pengerusi dan timbalan pengerusinya merupakan anggota Badan Kehakiman dan Undang-undang, manakala ahli-ahli lain terdiri daripada mereka yang berpengalaman dalam hal percukaian dan perkastaman.

Antara ciri utama lain tribunal berkenaan ialah setiap rayuan tersebut boleh dikemukakan kepada tribunal dalam tempoh 30 hari daripada tarikh notifikasi keputusan berkenaan.

Selain itu keputusan tribunal adalah muktamad kecuali bagi kes-kes tertentu yang boleh dirujuk kepada Mahkamah Tinggi dan Mahkamah Persekutuan.

Tribunal Rayuan Kastam juga adalah rentetan daripada pengumuman Perdana Menteri ketika membentang Bajet 2007 tahun lepas.

Peningkatan jumlah kendalian ‘TEU’ di pelabuhan di negeri secara tidak langsung menggambarkan kepesatan kegiatan ekonomi Sarawak. Ini juga menunjukkan peningkatan pungutan cukai dan duti import dan eksport oleh kerajaan


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Info

Tribunal Rayuan Kastam

Tribunal Rayuan KastamKompleks Kementerian

Kewangan Malaysia, Aras 8, Blok Tengah, Presint 2,

Pusat Pentadbiran Kerajaan Persekutuan,

62592 Putrajaya.Tel: 03 8882 4218 Fax: 03 8882 4374

email : [email protected]

Bersedia memberi perkhidmatan yang terbaik

Kemudahan klinikal berkelas dunia tersebut di harap dapat mengerakkan matlamat Malaysia untuk menguasai bidang penyelidikan klinikal dan bioteknologi


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Mengumumkan perkara demi-kian, Ketua Pengarah Kesi-hatan Malaysia, Tan Sri

Datuk Dr Haji Mohd Ismail Marican, berkata kemudahan yang pertama seumpama tersebut di Malaysia mem-fokuskan kepada penyelidikan klinikal peringkat awal (fasa 1 dan fasa 2) ra-watan penyakit-penyakit baru.

Jelasnya, kemudahan klinikal berkelas dunia tersebut di harap dapat mengerakkan matlamat Malaysia untuk menguasai bidang penyelidikan klinikal dan bioteknologi

Beliau berkata demikian selepas ‘Majlis Perletakan Batu Asas Tapak Pembinaan Pusat Penyelidikan Klinikal (Clinical Research Centre)’ di Hospital Umum Sarawak pada 27 September 2007 yang lepas.

Dijangka siap dalam masa 2

tahun, CRC akan ditempatkan di tingkat 3 daripada bangunan 5 tingkat yang juga merupakan sebahagian usaha m e n a i k t a r a f kemudahan di hospital tersebut.

Ia akan dilengka-pkan dengan kemu-dahan konsultasi, farmasi, makmal penyelidikan dan sistem maklumat kesihatan yang komprehensif.

Perkembangan terbaru terse-but, menurutnya dapat meletakkan Sarawak khususnya dan Malaysia amnya antara destinasi pilihan dan tumpuan bagi menarik syarikat far-maseutikal dan bioteknologi antara-bangsa untuk melaksanakan strategi

pembangunan ubatan mereka.

Selain menyediakan Sarawak dar i seg i peluang-peluang ekonomi dalam sektor penyelidikan perubatan, beliau turut menambah ia turut menyediakan peluang penyelidikan dan siasatan k l in ika l te ru tamanya penyelidikan ubatan, peralatan dan rawatan baru yang menarik.

Malah jelasnya, semua penye-lidikan yang dilaksanakan tersebut boleh digunakan untuk manfaat selu-ruh dunia.

Katanya, ini membuktikan kes-ungguhan Malaysia meningkatkan perkhidmatan kesihatan, yang turut berhadapan dengan persaingan teru-tama daripada negara Singapura dan Thailand.

Mengulas mengenai projek tersebut, ia akan dijadikan perintis kepada projek lain di Kementerian Kesihatan memandangkan belum ada kemudahan bagi menjalankan kajian klinikal fasa awal (fasa 1 dan 2) di negara ini.

Yang ada menurut beliau, ialah penyelidikan pada fasa 3 dan fasa 4, yang melibatkan 14 buah pusat penyelidikan klinikal.

Beliau turut memaklumkan bahawa CRC yang serupa (fasa awal) akan dibina di Pulau Pinang dan Johor.

Hospital Umum Sarawak (HUS) berada pada landasan yang tepat dalam merintis usaha ke arah meletakkan kedudukan Malaysia, menjadi antara hab penyelidikan klinikal dan perkhidmatan kesihatan serantau terpenting dengan pembinaan kemudahan klinikal yang komprehensif, Pusat Penyelidikan Klinikal (CRC) yang bernilai RM29 juta di hospital berkenaan.

di HUS Bakal Meletakkan Malaysia Sebagai Hab Penyelidikan Terpenting Serantau CRC

Pekebun dan penanam lada kini mudah untuk mendapatkan khidmat nasihat dan perkembangan mengenai industri lada di negeri ini dengan siapnya

pejabat Cawangan Lembaga Lada Malaysia (MPB) yang baru di Betong yang telah beroperasi pada penghujung Oktober yang lepas.

Pejabat ini berperanan sebagai salah satu pusat pembangunan pekebun dan pengumpulan lada yang berpotensi merancakkan lagi kegiatan penanaman dan pengeluaran lada berkualiti terutama di Bahagian Betong serta daerah dan kawasan yang berhampiran.

Terletak berdekatan dengan Pusat Pembangunan Luar bandar (RGC) di simpang Ulu Layar bernilai RM1.38 juta, ianya salah satu projek pembangunan kerajaan yang dilaksana mulai Rancangan Malaysia ke-8 dan di sambung ke Rancangan Malaysia ke-9.

Kewujudan pejabat cawangan yang baru, menurut Ketua Pengarah Lembaga Lada Malaysia, Encik Grunsin Ayom, adalah selaras dengan aliran semasa Bahagian Betong yang kini sedang pesat membangun di samping menjadi antara salah satu pengeluar lada utama di negeri Sarawak.

Pembinaan Pusat Pengumpulan dan Pemprosesan Lada tersebut merangkumi bangunan pejabat, gudang, kemudahan pemprosesan, mesin penyisihan warna serta tapak semaian untuk kegiatan industri lada setempat.

Pada awal tahun ini, Menteri Perusahaan, Peladangan dan Komoditi, Datuk Peter Chin Fah Kui ketika Sidang Media selepas mendengar taklimat Rancangan Malaysia

Kesembilan (RMK-9) di MPB Kuching berkata sejumlah RM127 juta telah diperuntukkan dalam RMK-9 dengan perlaksanaan 17 program dan projek untuk membantu pembangunan industri lada, terutama di Sarawak.

Selain penyediaan prasarana yang berkaitan, beberapa usaha dan program telah dirancang termasuklah aspek pembangunan dan penyelidikan, rancangan penanaman berkelompok, program pembangunan benih lada berkualiti, meningkatkan kerjasama dengan Jabatan Pertanian Sarawak dalam meningkatkan jualan.

Pada masa yang sama, beliau turut mengingatkan agar penanam lada bersedia untuk mengambil beberapa pendekatan bijak yang perlu seperti melakukan pelaburan membeli perkakasan dan penyediaan prasarana berkaitan bagi meningkatkan nilai tambah komoditi tersebut.

Lembaga Lada Malaysia Cawangan Betong, Sediakan Akses Kemudahan Pemasaran

dan Perkhidmatan Setempat


7

Info

• LembagaLadaMalaysia (MPB)salahsatuagensiberkanun di bawah Kementerian Perusahaan Perladangan dan Komoditi Malaysia yang antara lain bertanggungjawab mengenai pembangunan berterusan industri lada negara.

• KeluaransemasaladaMalaysiasekitar20,000tanmetrik dengan seramai 67,000 keluarga pekebun terlibat dengan penanaman lada.

• Penggunaan lada hitam dalam negeri dijangkameningkat dari 3,200 tan (2006) kepada 3,500 tan metrik pada tahun 2007 berikutan jangkaan peningkatan permintaan terutamanya sektor pemprosesan makanan segera.

Lembaga Lada Malaysia Daerah Betong Gudang menyimpan lada


8

Kemiskinan, satu perkataan yang lazim dikaitkan den-gan kedaaan sosioekonomi

masyarakat yang mundur di kawasan luar bandar. Namun, dalam suasana negara meniti arus menuju sebuah ne-gara maju menjelang 2020, kemiski-nan pasti wujud tidak mengira di luar bandar mahupun di bandar.

Ramai mungkin bersetuju jika dikatakan bahawa berhadapan den-gan kemiskinan di bandar lebih perit berbanding dengan mereka yang men-diami kawasan luar bandar.

Semua perkhidmatan dan barang keperluan di bandar memerlukan wang.

Kenyataan itu benar jika kita mengambil kira kos keperluan asas yang semakin meningkat. Lagipun ketiadaan tanah untuk dikerjakan dan sumber makanan alternatif dari hutan merumitkan keadaan.

Justeru, langkah kerajaan memberi perhatian kepada segenap lapisan masyarakat di bandar mahupun luar bandar dalam usaha membasmi kemiskinan harus mendapat sokongan dan kerjasama semua pihak.

Usaha kerajaan mendokong mat-lamat untuk membasmi kemiskinan itu turut terkandung di dalam Teras Ketiga Misi Nasional iaitu untuk menangani

masalah ketidaksamaan sosioekonomi secara membina dan produktif.

Ketika ini, Pendapatan Garis Kemiskinan (PGK) Bandar di Sarawak ialah RM777.00, berbanding kira-kira RM500 ditetapkan oleh Jabatan Keba-jikan Masyarakat dan pihak berkuasa tempatan (PBT) di negeri ini.

PGK terendah adalah di Pahang iaitu RM583.00 sementara tertinggi ialah di Sabah dengan RM886.00.

Angka PGK bandar itu telah digu-nakan oleh Kementerian Perumahan dan Kerajaan Tempatan (KPKT) mela-lui Bahagian Pembasmian Kemiski-nan Bandar untuk melaksanakan sebuah program khusus dalam Ran-cangan Malaysia Ke-9 (RMK9) yang dikenali sebagai Program Pembasmian Kemiskinan Bandar (PPKB).

PPKB melibatkan sejumlah 144 buah pihak berkuasa tempatan (PBT) di seluruh negara, 25 buah daripadanya adalah PBT di Sarawak.

Bagi menjayakan PPKB, sejumlah RM50 juta telah diperuntukkan untuk melaksanakan tujuh jenis projek.

Matlamat PPKB dalam RMK9 adalah membasmi kemiskinan tegar serta mengurangkan separuh kemiski-nan keseluruhan kepada 2.8 peratus menjelang tahun 2010.

Kadar kemiskinan dalam negara

berada pada tahap 5.7 peratus dan kemiskinan tegar pada tahap 1.2 peratus pada tahun 2004.

Sementara itu, misi PPKB adalah untuk meningkatkan kualiti hidup serta menanam sikap berdikari dan ingin maju di kalangan golongan miskin di bandar.

Golongan sasarnya adalah kelu-arga miskin di bandar yang mempun-yai pendapatan isirumah yang kurang daripada PGK yang telah ditetapkan mengikut negeri serta mempunyai taraf warganegara Malaysia.

Tujuh Projek PPKB

KPKT telah memulakan pelak-sanaan tujuh projek di bawah PPKB bermula pada tahun 2006 iaitu 1. Perumahan Keluarga Miskin Bantuan sewa rumah untuk kelu-

arga miskin yang meliputi semua jenis rumah kecuali rumah seting-gan serta rumah program sewa kemudian beli milik Kerajaan Negeri.

2. Pengurangan Beban Tanggungan Keluarga Meringankan beban tanggungan

keluarga miskin melalui bantuan persiapan ke institusi pendidikan

Sasar capai 2.8 peratus kemiskinan

menjelang 2010Kampung sering kali dikaitkan dengan kemunduran dan kemiskinan. Namun hakikatnya berhadapan dengan kemiskinan di bandar lebih

perit berbanding dengan mereka yang mendiami kawasan luar bandar

Tujuh ProjekBasmi Kemiskinan Tegar

di Bandar :


9

atau kemahiran, kos pusat jagaan kanak-kanak, kos pengangkutan ke sekolah atau tempat kerja dan kos rawatan dialisis buah ping-gang.

3. Pusat Sejahtera Pusat sehenti yang ber-

fungsi sebagai pusat pen-daftaran, maklumat dan aktiviti PPKB.

4. Mewujudkan Peluang Pekerjaan Meningkatkan pendapatan ke-

luarga miskin dengan mewujud-kan peluang pekerjaan melalui kerjasama dengan majikan.

5. Pendidikan dan Latihan Meningkatkan tahap pengetahuan

dan kemahiran keluarga miskin melalui latihan kemahiran dan program motivasi. Bantuan yang diberi adalah kos untuk mengikuti latihan dan elaun sara hidup.

6. Pangkalan Data Mewujudkan satu pangkalan data

kemiskinan bandar yang lengkap (Urban Poverty Information Sys-tem, UPIS) sebagai rujukan dalam melaksanakan PPKB.

7. Bantuan Ihsan Penduduk Miskin di Bandar

Bantuan untuk meringankan beban keluarga miskin yang ditimpa kesusahan seperti diberhentikan kerja, musnah tempat kediaman, hilang upaya akibat kemalangan (bekerja sendiri), kematian ketua keluarga dan musnah tempat bek-erja (bekerja sendiri).

Pelaksanaan PPKBSemua 144 buah PBT telah me-

letakkan seorang Pegawai Penyelaras di organisasi masing-masing yang

berfungsi sebagai liaison officer bagi perancangan dan pelaksanaan projek-projek di bawah PPKB.

Buat permulaan PBT terlibat secara langsung dalam enam projek kecuali projek pangkalan data.

Pada tahun 2005, Jabatan Per-angkaan telah mengadakan banci di 58 buah bandar yang meliputi 55 buah PBT.

Usaha itu bertujuan untuk men-genalpasti golongan sasar iaitu kelu-arga miskin di kawasan bandar yang layak mendapat manfaat daripada PPKB.

Bancian itu telah mengenalpasti sejumlah 15,272 keluarga miskin. Se-narai dari bancian tersebut kemudian dikemukakan kepada semua PBT berk-enaan untuk tujuan semakan semula dan pengesahan.

Bagi 88 buah PBT yang tidak terlibat dengan bancian, usaha untuk mengenalpasti golongan sasar dibuat melalui sumber lain khususnya dari Kerajaan Negeri masing-masing.

PBT juga boleh mendaftar keluarga miskin yang dikenalpasti oleh mana-mana pihak seperti Ahli Majlis PBT, Pegawai PBT, Wakil Rakyat, Pengerusi Jawatankuasa Kemajuan dan Kes-elamatan Kampung (JKKK), Penghulu, Pengerusi Persatuan Penduduk atau Pertubuhan Bukan Kerajaan (NGO).

Setiap PBT seterusnya akan menge-sahkan dan memperakui permohonan sebelum dikemukakan kepada KPKT yang kemudiannya akan menyemak

borang tersebut bagi tujuan pengagihan pe-runtukan kepada PBT serta untuk rekod daftar keluarga miskin.

Borang yang tidak lengkap akan dikemu-kakan semula kepada PBT untuk pembetulan manakala keluarga yang tidak layak tidak

akan dipertimbangkan. Apabila diluluskan, KPKT akan

mengeluarkan ‘kad sejahtera’ kepada ketua isu rumah keluarga miskin se-bagai pengenalan diri.

Bagi memastikan keberkesanaan serta manfaat program itu sampai kepada golongan sasaran, maklumat berhubung golongan sasar akan dike-maskini setiap akhir tahun sebelum peruntukan untuk tahun berikutnya diberikan.

Sementara itu, setiap Pegawai Penyelaras PPKB pula dikehendaki menyediakan laporan prestasi perbe-lanjaan PPKB di PBT dengan menun-jukkan butiran terperinci serta pengi-raan perbelanjaan bagi setiap projek yang telah dilaksanakan di bawah PPKB setiap bulan.

Oleh kerana PPKB merupakan program yang baru untuk dilaksanakan dalam RMK9, peranan Kerajaan Neg-eri dan PBT begitu penting khususnya dalam proses pelaksanaannya.

Selaku perancang dan pengurus bandar, PBT juga harus melihat kemiski-nan bandar sebagai isu mustahak yang perlu ditangani selain daripada isu lazim seperti kebersihan dan kawalan pembangunan.

Apabila berjaya dilaksanakan dengan berkesan, tidak mustahil untuk negara mencapai matlamat menu-runkan kadar kemiskinan keseluruhan kepada 2.8 peratus menjelang tahun 2010.

Pendidikan adalah salah satu jalan keluar daripada belenggu kemiskinan

Sila lihat juga mukasurat 10

Tujuh ProjekBasmi Kemiskinan Tegar

di Bandar :


10

Bantuan Sewa Rumah· Bayaran sewa rumah RM124 atau

kadar sebenar mengikut yang terendah.

· Kategori rumah yang layak adalah rumah PPR, rumah majlis, rumah transit, rumah

panjang, rumah milik persendirian dan bilik.

· Tidak meliputi rumah setinggan dan rumah program sewa kemudian beli milik Kerajaan Negeri.

· Bayaran sewa bilik RM70 atau kadar sebenar mengikut yang terendah.

· Tempoh bantuan adalah Januari/bulan sebenar keluarga menyewa hingga Disember tahun semasa

Bantuan Kemasukan ke Sekolah/IPT· Sekolah : 2 pasang pakaian

seragam, 2 pasang kasut sekolah, 1 beg dan alat tulis (1 dozen pensil, 1 dozen pen, 1 kotak pensil warna dan 1 pembaris) setiap tahun.

· IPT : Tunai RM1000 sekali kemasukan ke IPT.

Bantuan Kos Jagaan Kanak-Kanak ke Taska/Tadika/Jiran/Individu· Hanya layak kepada ibu yang

bercadang untuk bekerja buat pertama kali/ bekerja semula sahaja sebagai galakan untuk mereka bekerja.

· Permohonan dibuat hanya setelah ibu mendapat pekerjaan.

· Bayaran bulanan RM200 atau kadar sebenar mengikut yang terendah.

· Hanya melibatkan kanak-kanak sehingga darjah 3 sahaja.

· Bantuan diberi pada bulan penerima didaftar di bawah skim bantuan KPKT sehingga Disember tahun semasa.

Bantuan Kos Pengangkutan ke Tempat Kerja dan Sekolah· Bayaran bulanan RM30 untuk

setiap pelajar dan RM50 untuk ibu bekerja.

· Hanya layak kepada ibu yang bercadang untuk bekerja buat pertama kali sahaja sebagai galakan untuk mereka bekerja. Permohonan dibuat hanya setelah ibu mendapat pekerjaan.

· Bantuan diberi pada bulan penerima didaftar di bawah skim bantuan KPKT sehingga Disember tahun semasa.

Bantuan Kos Rawatan Dialisis Buah Pinggang· Kos rawatan – mengikut kadar

yang dikenakan oleh pusat dialisis.

· Sekiranya bantuan diterima dari agensi lain seperti Jabatan Kebajikan Masyarakat, Baitulmal, NGO dan jumlah bantuan kurang dari kos rawatan, PBT akan membiayai perbezaan kos rawatan tersebut.

· Kos pengangkutan – Pengangkutan awam (termasuk teksi). Resit/ tiket tidak diperlukan.

· Bantuan diberi pada bulan pesakit didaftar di bawah skim bantuan KPKT sehingga Disember tahun semasa.

Latihan Kemahiran· Kos sebenar yang ditetapkan oleh

institusi latihan/penganjur.· Hanya melibatkan institusi latihan

awam sahaja.· Kursus/ latihan teknikal yang

bertaraf sijil.· Bagi yang telah memiliki sijil,

kursus/ latihan yang bertaraf diploma dibenarkan untuk diikuti.

· Elaun saraan hidup RM150 sebulan semasa mengikuti kursus/ latihan.

Bantuan Ihsan Penduduk Miskin di Bandar· Pemberian one off maksimum

sebanyak RM3,000 untuk keluarga miskin tegar.

· Pemberian sekali sahaja, maksimum sebanyak RM2,000 untuk keluarga miskin.

· Kategori kejadian yang layak(i) Diberhentikan kerja

(masalah majikan) dan telah menganggur lebih 3 bulan

(ii) Musnah tempat kediaman(iii) Hilang upaya akibat

kemalangan (bekerja sendiri)(iv) Kematian ketua keluarga(v) Musnah tempat bekerja

(bekerja sendiri).

PBT di Sarawak yang terlibat dalam PPKB1. Dewan Bandaraya Kuching2. Majlis Bandaraya Kuching

Selatan3. Majlis Bandaraya Miri4. Majlis Perbandaran Padawan5. Majlis Perbandaran Sibu6. Majlis Daerah Bau7. Majlis Daerah Betong8. Majlis Daerah Dalat dan Mukah9. Majlis Daerah Konowit10. Majlis Daerah Kapit11. Majlis Daerah Lawas12. Majlis Daerah Limbang13. Majlis Daerah Luar Bandar Sibu14. Majlis Daerah Lubuk Antu15. Majlis Daerah Lundu16. Majlis Daerah Maradong dan

Julau17. Majlis Daerah Marudi18. Majlis Daerah Matu dan Daro19. Majlis Daerah Samarahan20. Majlis Daerah Saratok21. Majlis Daerah Sarikei22. Majlis Daerah Serian23. Majlis Daerah Simunjan24. Majlis Daerah Sri Aman dan 25. Majlis Daerah Subis

Projek Basmi Kemiskinan Tegar di Bandar

Info

Bersukan dan bersenam harus dijadikan sebagai budaya dan diadakan sekerap yang mungkin.

Ini kerana mereka yang cergas dan sihat selalunya menunjukkan prestasi yang cemerlang di tempat kerja seterusnya mampu meningkatkan produktiviti masing-masing.

Saranan itu diutarakan oleh Setiausaha Kerajaan Sarawak Datuk Amar Wilson Baya Dandot selepas melepas mula peserta larian kesihatan di pekarangan Majlis Bandaraya Kuching Selatan (MBKS).

Seramai kira-kira 300 kakitangan awam menyertai aktiviti itu yang dianjurkan bersama oleh Kerajaan Sarawak dan MBKS, bersempena Minggu Perkhidmatan Awam 2007 (20-28 Oktober 2007).

Turut diadakan sepanjang sambutan pada minggu itu ialah MAKSAK Corporate Games 2007, senamrobik, badminton, ping-pong, bola jaring dan bola sepak.


11

Aktiviti Sukan Harus Dijadikan

Datuk Amar Wilson Baya Dandot melepas mula peserta larian kesihatan

Aktiviti senamrobik

Ping pong

Bola jaring wanita

Datuk Amar Wilson Baya Dandot membuat sepak mula pertandingan bola sepak di antara Kerajaan Negeri dan Kerajaan Persekutuan

RAKAN Sarawak : In one of the speeches you delivered, you talked about “social capital” and how it is related to a truly progressive society. Can you elaborate further on this topic?

DATUK AMAR WILSON BAYA DANDOT (STATE SECRETARY): Social capital is the “soft side” of any democratic country, state or organization. It includes the informal networks, the accumulated know-how, the intangible stuff that promotes mutual understanding, support and trust among the people. To explain my point further, I’d like to use the phrase used by Alexis d’ Tocqueville in a book he wrote over 150 years ago called “Democracy in America”. Alexis d Tocqueville wrote about the “habits of the heart” and how these make for a strong democracy. He noted that the most important thing a democratic society must have is what he called the “habits of the heart”. These refer simply to the things that appeal to peoples’ hearts and sentiments and thus, help win their trust, loyalty and support.

Today, this is what we refer to as “social capital” which is essential to running successful and progressive countries or organizations. A country or, in a smaller scale, an organization will necessarily have its formal structures, frameworks, rules and laws and procedures that are easily defined, described, quantified. In addition, social capital, which is somewhat intangible and harder to define and quantify, is that one other dimension in the life of a country or organization that is crucial in its success.

In the context of a country, for example, social capital could include the networks of various volunteer organizations and societies or charitable bodies, whose sole

purpose for existence is the betterment and welfare of their own members, or to collectively reach out to and seek to provide for the needs of the less privileged members of a country’s population. I’ve always believed in the key role that voluntary associations play in safeguarding our democratic rights and ensuring the equitable distribution of wealth among the people. I have seen how places with a lot of active NGOs have a more progressive society compared with places that don’t have similar or active societies, associations and organizations.

Voluntary associations, nonprofit groups, nongovernmental organiza-tions, bring people together and give them a sense of connectedness and mutual concern. The various organi-zations and societies, which remain active and dynamic, would also in-evitably help their own members to progress, especially when they run more meaningful activities like entre-preneurial business activities for their members’ benefit.

In an organizational context, social capital can include the common vision and shared purpose of all the staff within that organization. A company may enjoy access to substantial financial equity, and may have strong leaders and highly qualified manpower, but if it does not pay any attention to strengthening the understanding and acceptance among the employees of their common vision and purpose, then it may not be a truly effective, successful and stable entity.

While social capital is a “soft concept” that is hard to control and quantify, it is a product of the interrelated policies and practices adopted by the government of a country or by the management of a company or an organization. All citizens or residents of a country and

all members of an organization, no matter their ranks or positions, can help build up and strengthen their country’s and their respective organization’s social capital, within their sphere of control or influence. A country or an organization with a very solid and strong social capital base will be able to weather all kinds of situations and

THE CIVIL SERVICE’ ROLE IN BUILDING UP OUR SOCIAL CAPITAL


12

A conversationwith SS

(RAKAN Sarawak’s series of interviews with the STATE SECRETARY on

DEFINING PUBLIC SERVICE DELIVERY)


13

A conversationwith SS

circumstances, and will most certainly grow from strength to strength.

RAKAN Sarawak : You mentioned that social capital is “the product of the interrelated poli-cies and practices adopted by the government of a country or by the management of a company or an organiza-tion”. In the context of the Sarawak civil service as an o rgan iza t ion , what are the spe-cific policies and practices that have been put in place that should allow our civil servants, within their respective spheres of control and influence, to strengthen our social capital?

STATE SECRETARY : There are several key policies that we have formulated that clearly show how much we value the social capital of our civil service organization. First was in the area of hiring and recruitment. Our clearly - stated policy is to hire the best person for the job. And the best person may not necessarily be the one with the best academic qualification from a prestigious university. What we always look for are people who have the capacity to adapt to different environments and situations. We also look for people who have the ability to empathize with the peoples’ needs and concerns. These qualities are important because of the very nature of the civil servant’s vocation of servant leadership.

We also have a policy of continuous training and learning for our staff, to keep their knowledge and skills and competencies relevant to the needs of the public that we serve. As the public becomes more and more educated, sophisticated and more exposed to quality services, they expect increasingly higher standards of service delivery from us. And so, all of our civil servants are expected to be lifelong learners, the kind of people who possess the innate

desire to continually upgrade their competencies and capabilities.

Among our officers in the top and middle level management, they are expected to adhere strictly to our policy of “being always in touch with the field”. We have adopted the “site visit to verify” work culture among the senior officers in our organization and as much as possible, we conduct meetings on the ground so that we can immediately assess actual situations and thus, make faster decisions. I, for one, spend about one-third of any given week, traveling to our district and sub-district offices to keep tabs of what’s happening on the ground. This is also my way of showing to our field staff that I truly value their efforts, and that I am there for them. Social capital thrives on an atmosphere of trust, and being there to listen to their concerns and to acknowledge the results of their hard work and committed service, enhances that sense of trust and goodwill among us.

RAKAN SARAWAK : How do we ensure that there is that high level of trust within the civil service?

STATE SECRETARY : Trust is born out of

shared values and a common sense of higher purpose. As civil servants, we all know, and we must continually remind each other, that we are all co-workers in the noble mission of improving the peoples’ lives and serving them to the best of our abilities.

We have instituted and developed certain

mechanisms that allow us all to fulfill this mission

on any working day. All our Government Orders, and other

rules, regulations and procedures governing our conduct and the manner that we must perform our roles and functions, have been formulated to ensure only one thing – to enable us to provide competent, professional and ethical service to the public. It is clearly communicated within our ranks that all civil servants must understand, accept and abide by all these rules and regulations; and those, who deviate must suffer the consequence.

For example, as custodians of public assets and properties, we expect all civil servants to demonstrate ethical behaviour in the handling, use, and care of these assets. It is clearly communicated among us that no civil servant must engage in any practice that cannot be discussed openly, or allow any transaction that cannot be recorded on the books, subject to independent audit.

We continually remind our civil servants of the higher purpose of our jobs. We are not just here to earn a living…we are here to improve peoples’ lives and help them realize their potentials. Oftentimes, our efforts may go unappreciated by others, but our rewards lie in seeing that lives and communities have been transformed for the better because we did our job well.

SOCIAL CAPITAL

www.rakansarawak.comAUGUST 2007

14

With the rapid development of information and communication technology (ICT) and the improvements made on procedures and even on an organisation’s client charter, there has been a marked rise in the level of service provided to customers.

The level of service also depends on an agency’s or department’s level of commitment in implementing improvements in the organisation. These improvements could be achieved through various approaches and tools for quality management.

One of the latest approaches is Community of Practices (CoP), which was introduced by the National Productivity Corporation (NPC). It is aimed at government organisations; to help them find the common to benchmark best practices, which would then be implemented by the participating government agencies.

CoP is made up of several agencies

that will conduct benchmarking projects according to a mutually agreed-upon scope.

Through the CoP, participants from each chosen organisation will meet and discuss ways of finding a formula for reaching a best practices standard, in efforts to improve their service delivery system.

These organisations would be able to share stories of their success,

while sharing and learning about the practices and services of others.

This effort aims to save cost and also save time for government agencies that have yet to build a solid foundation for the procedures in their organisation, and in the services they provide. It also minimises the wastage in terms of time and cost, for organisations to look for their own best practices.

The benchmarking aspect is fundamental in the implementation of CoP, as it is acknowledged to be a factor in enhancing organisational efficiency and also in inculcating a work culture based on performance achievement, high level of competitiveness, customer satisfaction and ultimately organisational excellence.

Among the main objectives of benchmarking are spurring agencies to always carry out efforts of continuous improvements; encourage them to practise lifelong learning; avoiding complacency; improving capabilities in specific work processes; and creating reference materials for comparison purposes.

Interestingly, the use of benchmarking in CoP creates a system of information sharing among the implementing agencies and their referrals, thus allowing high-performance organisations to assist

T he emphasis on quality service at government agencies, especially agencies that interact directly with the public, is

vital because it often provides the first impression that could indelibly influence perception about an organisation.

Quality Management

Caption. . .

BENCHMARK(1st Phase)

BEST PRACTICES(2nd Phase)

IMPROVEMENT(3rd Phase)

BENCHMARKINGNPC Model

Shared 5S practices and experiences can help spur the best practices in other organisation

www.rakansarawak.comAUGUST 2007

15

Organisation Launch Date

Kuching City South Council (MBKS) 5 July 2007Kuching City North Commission (DBKU)

5 July 2007

Kuching Water Board 5 July 2007Kuching Resident’s Office 5 July 2007Padawan Municipal Council 5 July 2007State Treasury 5 July 2007Road Transport Department (JPJ) 23 July 2007Internal Revenue Board, Sarawak Branch

23 July 2007

Royal Malaysian Police, Sarawak 30 July 2007Sarawak Marine Department 30 July 2007Commercial Vehicles Licensing Board, Sarawak

30 July 2007

Sarawak General Hospital 30 July 2007Lembaga Urusan dan Tabung Haji 30 July 2007Public Services Department Pensions Division, Sarawak

30 July 2007

Immigration Department 30 July 2007

Community of Practices (CoP)Organisation involved in CoP

CompetitivenessPosition Index

2007 2006 2007 2006

Overall 23 22 74.1 70.1

Economic Achievement 12 10 58.0 56.3

Government Efficiency 21 19 57.5 53.0

Business Efficiency 15 19 67.5 54.7

Infrastructure 26 27 50.9 45.2

Additional InfoWhere is Malaysia?

World Competitiveness Year Book 2007 ReportMalaysia’s Competitiveness Performance:

Growth 2003 2005 2004

Productivity (%) 3.68 2.98 3.42

GDP (%) 5.9 5.3 7.1

Source: 2006 Productivity Report, NPC

National Productivity and GDP Growth 2004-2006

be benchmarked. In this phase, several scopes, definitions and valuations are worked out, as well.

Then, the data collection would be done through research and ‘e-benchmark’, which is an interactive system developed by NPC.

Through the e-benchmark system, each participant would have access to the system, and they would be able to upload the data themselves.

At this level, all groups will review and evaluate each other’s strengths and shortcomings and find the best benchmarking practices to implement.

the other agencies that are carrying out benchmarking activities.

It also creates a tight network of cooperation, apart from completing the implementation of Total Quality Management (TQM), which is a concept that places great emphasis on the client.

According to the NPC model, benchmarking is categorised into three phases, namely benchmark (first phase); best practices (second phase); and improvement (third phase). In the first phase, the group reaches a mutual agreement with regards to what is to

Quality Management

Through benchmarking organisations are always encourage to carry out efforts of continuous improvements; encourage them

to practise lifelong learning; avoiding complacency; improving capabilities in specific work processes; and creating reference

materials for comparison purposes

Info

The Concept of Benchmarking

“A systematic and continuous process of identifying, learning,

adapting and implementing the best practices from within the organisation or from other

organisations to achieve excellent performance.”


16

FEATURE

Starting 1st January 2008, parents or guardians would

be compelled to have a minimum deposit amount in the National Education Savings Scheme or Skim Simpanan Pendidikan Nasional (SSPN), in order for their children to be eligible to apply for loans from the National Higher Education Fund Corporation or Perbadanan Tabung Pendidikan Tinggi Nasional (PTPTN).

With this new requirement for PTPTN loan applications in place, families with a household income exceeding RM2,000 per month must have a minimum deposit of RM3,000 in SSPN, whereas those with a household income below RM2,000 must have a deposit of at least RM500 in the scheme.

The aim is to get more parents or guardians to be directly involved in financially supporting their children’s education.

Parents or guardians therefore will be asked to become the guarantors for their children’s PTPTN loan, to ensure commitment to their children’s education; not least in the aspect of loan repayments.

This strict requirement imposed on parents and guardians in taking part in SSPN as a condition for obtaining PTPTN loans will also help inculcate the culture of saving for the sake of their children’s academic success.

Financial constraints should not hold Malaysians back in their pursuit of higher education, especially since the government has always made it a top priority to develop the country’s human capital.

The government has also always ensured that all sorts of aid incentives, scholarships and loans are given out to the younger generation, for them to pursue higher education.

With that in mind, the government’s decision to make it compulsory to open

SSPN accounts should be seen as a mutual investment, in ensuring their children receive a good education. The effort is also meant to create awareness among parents that such a responsibility should not be left to the government alone.

Since the launch of the scheme in August 2004, about 96,587 SSPN accounts have been opened (as of March 2007), with savings valued at RM29.37 million. About 82 per cent of depositors are Bumiputera.

Meanwhile, from January to March this year, 12,653 new accounts were opened, with savings valued at about RM6.5 million.

This figure represents a drastic increase in new accounts opened, and is attributed to the implementation of the new requirement for obtaining the PTPTN loans.

The government’s decision to make it compulsory to open SSPN accounts should be seen as a mutual investment, in ensuring their children receive a good education

SSPNSkim Simpanan pEnDiDikan naSiOnaL

Parents Must Cooperate in Supporting Their Children’s Education:

SSPN to Become Requirement for PTPTN, Starting 2008


17

FEATURE

National Education Savings Scheme (SSPN) SSPN, which was designed by PTPTN, was launched in August 2004 under the purview of the Ministry of Higher Education. It was created to;

• assist parents in the systematic financial planning

for their children’s higher education; and • inculcate the culture and habit of saving among

parents and students

SSPN is a savings instrument specially created by PTPTN for parents to enable them to make careful financial planning for their children’s higher education.

Through SSPN, parents can save money – a small amount at a time – from the time their children are very young. This would greatly help them overcome any financial problems or difficulties that may arise when their children enter institutions of higher learning.

Among the advantages and uniqueness of SSPN are :-

• Benefactors / children will be given priority to obtain education loans from PTPTN, when they secure a place at an institution of higher learning;

• Takaful coverage / insurance and compensation for funeral and death benefits is given free to depositors who qualify;

• SSPN dividend and profit are exempted from income tax;

• The profit or dividend rate that is at least at par with market value;

• All deposits are guaranteed by the government; and

• Depositors who qualify will be offered monetary incentives in terms of equivalent grants or matching grants equivalent to the amount deposited. Accounts can be opened at any Bumiputra-

Commerce Bank (CIMB Bank), Bank Simpanan Nasional, Bank Pertanian, Bank Rakyat and Bank Islam. The minimum deposit is RM20.

Additional deposits to the SSPN account can be made at any time, although the amount for each deposit must be not less than RM20.

SSPN is open to all Malaysian citizens, regardless of their level of income. The opening of an account for an adopted child must be accompanied by relevant documents verifying the said child as legally under the care of the depositor.

To qualify for free receipt of takaful coverage benefits and compensation for funeral services funds, the depositor must have a minimum of RM1,000 in the SSPN account at all times. Individuals included in the takaful coverage and compensation for funeral services funds are divided as follows:

• The depositor will receive coverage and funeral services compensation

• The depositor will receive funeral services compensation only

Insurance Coverage Privileges • Premium paid by PTPTN• Dollar to dollar coverage to a maximum of

RM50,000 (general insurance*) and RM10,000 (trust insurance**)

• Insurance/death compensation for depositors (RM1,000) and beneficiary (RM500).

SSPNInfo

* General Insurance – beneficiary who stays with the parents/guardian and whose SSPN account was opened by the parents/guardian

** Trust Insurance – beneficiary is an orphan who stays in an orphanage and the SSPN account was opened by the head/ representative of that orphanage

Starting 1st January 2008, parents or guardians would be compelled to have a minimum deposit amount in the National Education Savings Scheme. The aim is to get more parents or guardians to be directly involved in financially supporting their children’s education


18

The 49.7 kilometer stretch of coastal road – Jalan Triso/ Melebu/ Pusa – is likely to bring

greater development to that particular area of Betong Division.

The time it takes to reach areas such as Triso, Maludam, Beladin and Pusa would be drastically reduced and this would mean the people living there would be able to move about more easily, while the area’s tourism potential could be developed even further.

This was particularly evident when the ferry service at Tanjung Lilin (Batang Saribas), which began operations this year, connected a small part of the sub-districts of Pusa and Maludam with another part of Pusa; making it easier to plan the development there.

Although it took a bit of time to develop, the effort illustrated how the government was sensitive to the development needs in that area.

In fact, there are even plans to further reduce the travelling time to the area, with the construction of Jalan Raya Tanjung Assam Spaoh, which leads to Kampung Beladin Pusa.

Betong Resident Romie Sigan Daniel explained these recent developments are set to change the pattern of movement of people in the area.

According to the Resident, if in the past most of the people had to go to Pusa to get their daily supplies or to sell their products, nowadays they do not have to do that anymore as middlemen or direct buyer are the ones who come to them.

Apart from that, road connectivity has made it simpler to perform the administrative duties for the area, especially in Pusa sub-district and Maludam sub-district. It has also made the implementation of projects a much smoother process, particularly for the Rural Growth Centre in Beladin.

The Triso/ Melebu/Pusa Coastal Roadset to unleash the development potential of

Maludam and Pusa Sub-districts

The infrastructure development of the coastal road in the Maludam sub-district, which covers a 584.89 square kilometer area, would also make it easier to access the Maludam National Park, which used to be very hard to reach.

Most of the residents have benefited from the situation, with some setting up homestays to add value to the area’s main tourism draw.

Penghulu Awang Karim Bin Awang Amit is one of the homestay operators

in Kampung Seberang Maludam, and he pointed out that tourists now could even drive their own vehicles to reach the area.

He explained there were nine homestay operators there, with 20 rooms to let out. They also cater to tourists’ needs by offering tourism packages at affordable rates.

The village headman said he was grateful for the coastal road that was now in place, as it has brought in more tourists to the area, making their way to the national park.

Commercial center for RGC Beladin

Kampung Belakang Pasar Maludam. Maludam benifited from the implementation of the coastal road project in Betong Division


19

The Triso area, which marks the end of that stretch of coastal road, is also the site of the Triso wharf, which is used as a pick-up point for travellers to Sebuyau and Kuching.

Others who are equally as elated as the headman include locals Wan Jamal Bin Tenku Bono, Lim Ghim Hua and Hamidah Tamam. They all agreed the infrastructure that is now in place, has made it easier for people to travel, particularly to Sebuyau and Kuching.

There are also villagers from Kampung Triso like Lehi Bin Chali, who earn an income ferrying passengers by boat to Sebuyau, charging RM5 per passenger.

The implementation of the coastal road project in Betong Division is made up of three main stretches. The 49.7 km Jalan Triso/ Melebu/ Pusa stretch consists of four packages, namely; Package A – Triso to Maludam (16.7 km); Package B – Maludam to Sapinang (14 km); Package C – Sapinang to Pusa (19 km); and Package D – ferry point at Batang Saribas.

The first stretch of the coastal road was fully utilised by the folks of Triso, Semarang, Sapinang, Maludam and Beladin when the ferry service became fully operational in September this year; marking the end of their dependence on speed boats as the only means of transport.

Other coastal roads in Betong Division include the second stretch involving Jalan Pusa/ Sesang, which is about 46.1 km long, crossing Sg Stirah, Sg Sebelak and Department of Irrigation and Drainage’s (DID) Structure Lock and Ferry Point at Sg Kerian.

As for the third stretch, it involves Jalan Kabong/ Grigat/ Selalang, which is about 30 km long, and connects the Grigat area and the Kabong area.

The construction of coastal roads will open up more areas, especially for commercial agriculture for crops such as oil palm and sago.

With a good road network in place, activities such as distribution, m a r k e t i n g

Triso wharf, marks the end of that stretch of Pusa/Melebu/Triso coastal road, which is used as a pick-up point for travelers to Sebuyau and Kuching

Package A – Triso to Maludam (16.7 km)

and trade in agricultural products could also be implemented much more efficiently and effectively.

In fact, it helps boost the government’s efforts in connecting the coastal areas, which are densely populated but generally with lower per capita income, with towns such as Maludam and Beladin.

Indirectly, it is hoped this situation would be able to improve the

economic potential of the people in the area and allow them to benefit from the impact of facilities put in place by the government.

RGC Beladin


20

Jawatankuasa Kerja Keselamatan Jalan Raya or the Working Committee on Road Safety (JKKJR)

of Kapit Division held a seminar on road safety for students of SMK Kapit No.2.

The half-day seminar, which adopted the theme “Be a Courteous Driver”, was held at the school’s hall and was attended by 72 Form Four students and five of its teachers.

The event aimed to provide vital information and tips on road safety, to a target audience of youths, who would most likely obtain their driver’s licences in the near future.

Three seminar topics were presented that day, namely ‘Road Offences’ by Cpl Diana Sayer from the Traffic Unit of Kapit Divisional Police Headquarters; ‘Courteous Driving’ by Rusdi Mohammed from Road Transport Department (JPJ), Kapit; and ‘Accidents and Their Causes’ by Rano Alywino Akat, director of JKKJR Sarawak.

Apart from the seminar, the school hall was also the venue for an exhibition on road safety. The exhibits on display included photos of road accidents and traffic offences that were meant to help the seminar participants realise the importance of

For Students of SMK Kapit No.2Road Safety Talk

being courteous drivers. The event that day also featured

a lucky draw. The seminar that day

was the second such event targeting students. Last year, a similar seminar was held for students of SMK Kapit. JKKJR of Kapit Division plans to hold another seminar next year, for the students of SMK Selirik.

Kapit Resident Hang Tuah Merawin, who is also the chairman of JKKJR of Kapit Division, was on hand to close the seminar at SMK Kapit No.2. In his speech, he advised the participants, especially those riding motorcycles, not to take part in activities that could endanger other road users.

Among those present at the closing ceremony were SMK Kapit No.2 principal Henry Chai, JPJ Kapit Branch head Fedrick Kedo and JKKJR Kapit secretary Yii See Yong.

Source: Kapit Division Resident’s Office (2/10/2007)

The half-day seminar, which adopted the theme “Be a Courteous Driver”, was held at the school’s hall and was attended by 72 Form Four students and five of its teachers

Kapit Resident Hang Tuah Merawin, who is also the chairman of JKKJR of Kapit Division handed a souvenir to one of the participants


21Source : Richard Wiseman, The Luck Factor

? ?!

! Tips

Source:The Centers for Disease Control and Prevention (CDC)

? ?!

! Tips

4 Ways to Stay Healthy at Work

Viruses that infect the nose, throat, and lungs cause the flu and the common cold. These germs usually spread from one person to another when an infected person coughs or sneezes. Here are four ways to stop this cycle:• Coveryourmouthandnosewhenyousneezeorcough.Useatissueorcoveryourmouth

with your hands. Then clean your hands, and do so every time you cough or sneeze.• Cleanyourhandsoften.For15to20seconds,rubyourhandsvigorouslytogetherand

scrub all surfaces with soap and warm water. It is the soap, combined with the scrubbing action, that helps dislodge and remove germs. When soap and water are not available, alcohol-based disposable hand wipes or gel sanitizers may be used. If using a gel, rub it on your hands until they are dry.

• Avoidtouchingyoureyes,nose,andmouth.Germsareoftenspreadwhenapersontouchesa contaminated surface and then touches his or her eyes, nose, or mouth. Germs can live for up to two hours or more on surfaces such as doorknobs, desks, and tables.

• Stayhomewhenyouaresick.Also,seeahealthcareproviderifnecessary.Youremployermay need a doctor’s note for an excused absence.

There never seems to be enough hours in the day to complete the tasks and projects collecting

dust on the top of your desk. But managing your time means working smarter – not longer. In other words, you need to learn how to prioritize.

Successful prioritization requires the execution of a carefully designed plan. Here is a step-by-step approach to help you get started . . .

Step 1: Make a List

The first step in prioritizing your tasks is to make a to-do list.

Many people find it helpful to start by writing down all of their pending projects in no particular order.

For now, the important thing is to just get them on paper and to consolidate all of your little lists into a single, comprehensive to-do list.

How to Prioritize Tasks Step 2:

Establish Due Dates

Beside each item on the list, write down its actual due date.

Don’t establish due dates based on when you would like to have them completed. Instead, write down the date when the task is actually required to be completed.

Step 3: Assess Interdependent Tasks

Once you have ranked your tasks by due date, the next step is to decide which – if any – of the tasks on your to-do list significantly impact other people’s to-do lists.

Step 4: Consider Consequences

Not all tasks are created equal. You may find you have tasks due immediately that have minimal consequences should you decide to put them off for a few extra days.

On the other hand, you may also

have tasks with extremely significant consequences that aren’t due until next week. In that case, the smart move might be to put off the tasks with limited consequences so you can get started on the highly important tasks right away.

Step 5: De-Clutter the List

Most to-do lists are cluttered with relatively small tasks that require little time.

By checking off a large number of little things on the list, your time will be freed up to concentrate on the things that are most important.

Step 6: Reassess

Priorities change con-stantly in a busy workplace. As a result, you need to constantly reassess your to-do list to keep up with your changing priorities.

Everyday Tips


22

Being able to use the right words for the right occasion, writing or saying them correctly in the proper context...it’s a skill that anyone aspiring to be a “better communicator” must learn to acquire and constantly, improve on. As the line in that popular song, “Words”, by the Bee Gees says: “It’s only words, and words are all I have to take your heart away...”, the right words are the key to bridging that communication gap and bringing people closer and working well with each other. So, from our wordsmith’s toolbox, here are some tips on how we can make “words work for us”....

WORDSMITH’S TOOLBOX

Source : Dictionary.com Word FAQs

Contronyms

A synonym is a word that means the same as another. “Necessary” and “required” are synonyms. An antonym is a word that means the opposite of another. “Wet” and “dry” are antonyms. While synonyms and antonyms are not in themselves interesting, the complexities and irregularities of the English language sometimes make synonyms and antonyms interesting to explore. Many complexities result from words having multiple definitions. A trivial example is a word with synonyms that aren’t synonyms of each other, the word “beam,” for example, having the synonyms “bar” and “shine.” Similarly, some words have antonyms that are neither synonyms nor antonyms of each other but completely unrelated: the word “right,” for example, having the antonyms “wrong” and “left.”

A more interesting paradox occurs with the word groom, which does not really have an antonym in the strictest sense but has an opposite of sorts in the word bride, which can be used as a prefix to create a synonym, bridegroom.

The word contronym (also the synonym antagonym) is used to refer to words that, by some freak of language evolution, are their own antonyms. Both contronym and antagonym are neologisms; however, there is no alternative term that is more established in the English language.

Some examples: anabasis - military advance, military retreat; apology - admission of fault in what you think, say, or do; formal defense of what you think, say, or do; consult - ask for advice, give advice; custom - usual, special

Unwritten Rules : Some Rules that NEWTON Forgot to Mention

Law of queue: If you change queues, the one you have left will start

to move faster than the one you are in now.

Law of Mechanical Repair:After your hands become coated with grease, your

nose will begin to itch.

Law of the Alibi: If you tell the boss you were late for work because

you had a flat tire, the next morning you will have a flat tire.

Law of Encounters: The probability of meeting someone you know

increases when you are with someone you don’t want to be seen with.

Law of Biomechanics: The severity of the itch is inversely proportional to

the reach.

Theatre Rule: People with the seats at the furthest from the aisle

arrive last.

Law of Coffee: As soon as you sit down for a cup of hot coffee, your

boss will ask you to do something which will last until the coffee is cold.

A Judo competitor, a Judo coach and a referee were all about to be executed by firing squad.

They had heard that the executioners were scared of natural objects.

The first day the Judo player was placed in front of the firing squad. At the last moment he yelled out “WATER!” and they all ran away.

The next day the sensei was brought to the firing squad but he yelled out “WIND!” and they all ran away again.

The next day it was the referee’s turn. Knowing that it worked for the other two he yelled “FIRE!” ...and they shot him.

The CEO of a large company was scheduled to speak at an important convention, so he asked one of his employees to write him a punchy, 20-minute speech. A few days later when the CEO returned from the big event, he was furious.

“What’s the idea of writing me an hour-long speech?” he demanded to know. “Half the audience walked out before I finished.”

The employee was baffled. “I wrote you a 20-minute speech,” he replied. “I also gave you the two extra copies you asked for.”

The Speech

Across6 The right-hand page of a book, usually with odd-numbered pages8 A volume containing a collection of miscellaneous facts and statistics on many subjects9 A standardized collection of information in computerized format, searchable by various

parameters10 A symbol put at the end or in the middle of a word in order to catch all variant endings or

spellings of that word when searching a database11 Uniform Resource Locator, or web address12 Documents or written compositions, such as letters or diaries, which have not been

printed15 Errors discovered after publication. Corrections are printed on a separate sheet and “tipped

in” or otherwise attached to the book16 A brief summary or description of a work printed on the book jacket, publisher’s catalogue

or advertisement to entice potential purchasers19 Refers to material (reports, artides, books, documents, etc.) recorded on photographic film

at a greatly reduced size

22 A special collection or collections that house the records of organiza-tions

25 A geographical dictionary (place names, geographical features such as mountains, rivers, etc.); may also provide historical and statistical information about places

26 An alphabetical list of technical terms within a subject field, including definitions

27 Refers to the current, single issues of a periodical, before they have been bound together between hard covers to form physical volumes

28 Abbreviation for Latin ibidem, “in the same place.”

Down1 A list of items which are out-of-print or hard to obtain2 Online Public Access Catalogue3 The name, work, or phrase used as an access point to a bibliographic

record, determined by a prescribed set of rules; the word or phrase by which you search for an item in a catalogue or index

4 A Periodical on a specialized topic5 A written reference to a specific work or portion of a work (book,

article, dissertation, report, musical composition, etc.) by a particular author, editor, composer, etc., which dearly identifies the document in which the work is to be found

7 A work containing factual artides on subjects in every field of knowledge, usually arranged alphabetically

8 A brief, non-judgmental summary of a work, often of a periodical article, accompanied by the bibliographic description of the work

12 A scholarly book on a single subject, class of subjects, or person13 A list of items such as books, periodicals, maps ; and/or videos

arranged in a defined order. The list usually records, describes and indexes the ; resources of a collection, a library or a group of libraries

14 Any publication issued in successive parts, appearing at intervals, usually regular ones, and, as a rule, intended

to be continued indefinitely17 A written account of a person’s life, or some portion of their life18 An explanatory phrase following a main20 A list, in alphabetical or numerical order, of the topics, names,

etc. that are treated or mentioned in a publication or group of publications, along with references to the pages where the topics are discussed

21 When an index or database uses Controlled Vocabulary (a standard-ized word or phrase list), the thesaurus is an alphabetical listing of the terms currently in use

23 A portion of a work printed and issued before the publication of the complete work

24 A copy of an article published in a periodical, specially reprinted for the author’s use, but retaining the numbering of the issue from which it was taken


23

(Puzzle No. 51) -

1. Contestant's Name :

(as in your IC)

Please fill in the correct answer. First six winners will each receive a mystery gift. Please mail (no fax copies please) the original copy of the Quiz to Faradale Media-M Sdn. Bhd., 2nd Floor, Lot 2749, Block

10, Central Park Commercial Centre, 2 ½ Mile, Jalan Tun Ahmad Zaidi Adruce, 93200 Kuching, to reach us latest by 14th March 2008.

Please mark your envelope with “Puzzle No. 51” on the top left corner The judges’ decision is final and no correspondence will be entertained.

All entries must complete the particulars below :

3. Correspondence Address : (pleasefillin3(a)ifyouareintheCivilService)

(a) Department/ agency:-

- -2. IC No. :

4. Telephone contact no. : (i) Office:-

(ii) Mobile : -

(iii) Resident : -

-

-

- (b) Poscode :

(City)

1 4

8

7

10

11

12 13

15

14

17

20

21

26

23

28

25

27

2422

18

16

19

9

5

2 3

6

Library and Information Terms


24

Age Group 1991('000)

2000('000)

2007e('000)

0 - 4 223.3 256.6 281.15 - 9 210.1 231.5 274.2

10 - 14 192.1 213.0 243.415 - 19 180.3 196.9 217.120 - 24 166.6 176.7 202.325 - 29 156.4 173.0 187.830 - 34 129.6 164.2 173.635 - 39 110.4 147.9 166.140 - 44 82.2 127.1 155.145 - 49 68.3 102.7 133.050 - 54 52.2 79.9 109.655 - 59 43.3 59.5 85.160 - 64 36.1 44.7 62.165 - 69 25.4 34.6 44.7

70+ 41.9 51.2 69.9TOTAL 1,718.4 2,0715.5 2,404.2

Sarawak Population by Age Group

ACA Statistics : Year 2007

New Biro Tatanegara, Sarawak Address

Effective 1st October 2007, Biro Tatanegara, Sarawak announced that they have move to new office at :

3rd Floor, Sub-Lot 2-3, Sego Centre,Lot 400, Blok 14, Salak Land District,

Jalan Sultan Tengah,93050 Kuching,

Biro Tatanegara, Sarawak can be contacted at :Tel : 082-445001 / 445006

Fax : 082-445010

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( January - September )

Total Arrested : 404