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TRANSCRIPT
CHANGESKEYS TO PROSPERITY
10 DISEMBER 2018
DR ISMAIL HJ BAKARKETUA SETIAUSAHA NEGARA
drismailbakarIsmailBakar60drismailbakar
SESI AMANAT KSN BERSAMA PEGAWAI-PEGAWAI PIHAK BERKUASA TEMPATAN
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SEPARATION OF POWERS
LEGISLATIVE
EXECUTIVE
JUDICIARY
PERSEKUTUAN : PARLIMENNEGERI : DUN
PERSEKUTUAN : • JEMAAH MENTERI• KEMENTERIAN/JABATANNEGERI :• MAJLIS MESYUARAT KERAJAAN NEGERI /• MAJLS TERTINGGI (SARAWAK) / KABINET
(SABAH)• SUK/JABATAN/KEMENTERIAN (SABAH &
SARAWAK)
MAHKAMAH PERSEKUTUAN : MAHKAMAH ATASAN, MAHKAMAH RENDAH DAN MAHKAMAH KHASMAHKAMAH NEGERI : MAHKAMAH SYARIAH DAN MAHKAMAH ADAT (SABAH DAN SARAWAK)
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How is our performance?
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Be it perception or reality, we are all responsible…
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…The challenges
Pindah kakitangan PBT, cegah rasuahby Azizi Ali, 19 Julai 2018; 1131 AM
PBT selesaikan masalah rakyat dalam tempoh masa tiga bulanoleh Zulhisham Isahak, 30 Oktober 2018; 0300 AM
“Temple riots reflect failure of leadership and local authorities institutions”Updated 5 days ago · Published on 3 Dec 2018 3:10PM
Shah Alam road signs with Chinese characters defaced, local council slammed for wasting moneyPublished21 NOVEMBER, 2018
Penguatkuasaan PBT lemah?Dan Suffian Abu Bakar, 09 Ogos 2018; 0300 AM
Mat Bangla tauke besar di Kuala Lumpur dan Bandar Utama di MalaysiaWARTAWAN SINAR SIASAT 19 MAC 2018
…we carry the burden to shape up the Public Service
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Conclusions…
• Poor services
• Corruption
• Abuse of power
• Lack of Financial control
• Too much bureaucracy
• Weak enforcement
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When the rakyat
voted for CHANGEin PRU14…
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TO CHANGE OR TO BE CHANGED
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…because history has shown that
organisations that are not
able to keep up with the
change will suffer
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PBT : AS FRONTLINER
DO THE RIGHT THING AT THE RIGHT TIME RIGHT AT THE FIRST TIME
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Bureaucracy
• Procedures
• Rules & Regulation
• Wrong door policy
• Wasting time
• Costly
We need good Governance but don’t let it disrupt the process
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Google keeps a record of where we go and what we do there
Some apps know more about us than we realise
Waze collects travel patterns and driving habits of Malaysians
Facebook is the centre of our online life for some of us
18 things you may not
realise Facebook knows
about you
LIVE DEMO
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DATA is the new currency
These services are ‘free’, but we pay with our data
every post every tweetevery view
every friend every like
every photo every search
is tracked, recorded and converted into data
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An example:
LOCAL DATA
Housing data
Area dataWeather data
Labour/employment data
Land use Data
Population data
Enviromental data
Finance data
Geologic data
Absence or incomplete data about the constituents
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When it Comes to Data, Isolation is the Enemy Of Insights
Data is less useful if kept separately.
By combining data sets from many sources, we would be able to
uncover hidden patterns, previously unknown correlationand other useful insights
that help with decision making.
That is the process of Big Data Analytics.
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MODERNISATION
• Automation and mechanisation in service delivery
• 1 System for all
• ONLINE SYSTEM
• Applications (license, approval, etc)
• Complaints
• Storage
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What is the biggest hurdle to CHANGE?
Keberanian kita untuk membuat dan menerima perubahan
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Does anybody
know what this is?
QR Code 5Scan Me!
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QR Code 5
QR Code 5Scan Me!
QR Code 5
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China’s Love of QR Codes
https://www.youtube.com/watch?v=hpu9wRq89wg
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CASHLESS PAYMENT
• Online Payments• QR code• Mobile wallet
E-WALLET
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Because our effectiveness is not only measured by What We Deliver, but also How We Deliver
Asia-Pacific (17) Global (140)
Time to start a business 11 98
Incidence of corruption 9 55
Quality of roads 6 20
Ease of Doing Business : Rank 24 globally “Still lot of complaints slow in process”
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Be efficient andmaximise resources
put back on track?
realign? review? revisit?
Do we need to…
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Reduce costs Increase revenue
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Saya yang menjalankan amanah
INTEGRITY GOVERNANCEETHICS
Re-establish
confidence in the integrity of Public Service
“To say nothing is saying something. You must denounce things you are against or one
might believe that you support things you really do not.”
Germany Kent
At the same time,uphold the separation of power and
manage political interferences
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TERIMA KASIH