install manual - astervox · 2015-03-30 · install manual teamviewer remote support . astervox sdn...

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copyright 2015 – astervox sdn bhd – www.astervox.com 1

INSTALL MANUAL

TEAMVIEWER REMOTE SUPPORT

http://www.astervox.com/




Unit No. 2B-10-3,10th Floor Plaza Sentral,

Jalan Stesen Sentral 5,

50470 Kuala Lumpur,

Malaysia

Tel: +603 2035 5888

[email protected] www.astervox.com

© Mar 2015 astervox sdn bhd, all rights reserved.

This document is the sole property of astervox sdn bhd. It contains proprietary information of astervox.

astervox reserves the right to make changes to the specifications described herein at any time and

without notice in order to improve design or reliability of the product. The information in this document

has been carefully checked for accuracy; however, astervox makes no warranty pertaining to the

correctness of this document.

All product and company names are trademarks or registered trademarks of their respective holders


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About this Guide

Thank you for choosing astervox cloud telephony service.

astervox is a next generation (NGN) business telephone service that provides your office with

enterprise communication features over your existing broadband connection. astervox uses the

internet to route calls anywhere in the world to reduce your communication costs. You can

connect all of your office locations and enjoy unlimited free calls between your employees.

astervox support’s access on multiple devices and allows you to be reachable on your phone

extension wherever you are.

In this guide we will explain the features and functions of the ACD’s or also called Call Queues

that are used mainly for Inbound Call Centers and Service Centers.

In this Guide

A Step by Step Installation guide / Manual to install Teamviewer to allow remote support




TEAMVIEWER INSTALLATION

Contents Introduction ............................................................................................................................................................................ 5

Adding a Queue ....................................................................................................... Error! Bookmark not defined.

Download and Install Teamviewer ................................................................................................................................. 6

1.1 Installation for MAC: ................................................................................................................................................ 7

1.2 Installation for Windows ...................................................................................................................................... 10

2. Start TeamViewer ........................................................................................................................................................... 11

3. Stop TeamViewer ........................................................................................................................................................... 12




Introduction

Too effectively and quickly support phones that cannot make or receive calls it’s important that

our astervox engineers can remotely access your phones and network to do the necessary

troubleshooting. To do so you need to install a software on any of your desktops or notebooks

connected to your office / phone network.

The software for this is called TeamViewer and you can download it free of charge from:

http://www.teamviewer.com or from our support website: http://support.astervox.com

This software will allow us to remote control the desktop / notebook where team viewer is

running. For our engineers it will be the same as be physically present at your office.

Attention: we can only control your desktop / notebook when you allow us to.

Every time you start team viewer you need to send us the session identification and password,

which is changing with all sessions.

We will explain the details in the next steps.


http://www.teamviewer.com/

http://support.astervox.com/



Download and Install Teamviewer

In case you already installed Teamviewer you can go directly to Step 2 Open a browser and key in:

http://www.teamviewer.com into your address field. You should see following website (or similar):

Click on the green “Download” button and the download for your respective operating system should

start automatically:


http://www.teamviewer.com/



Installation for MAC

A file called teamviewer.dmg is downloaded. After the download is done double click the downloaded

file. You will see a screen like this:

Double click the box icon.

Click continue




Click Continue

Click “Agree”

Click “Install”




Key in your Mac administration password and select “Install Software”

After the installation has completed you will see following screen:

Your Done with the installation. Click “Close” Go to Step 2: Start TeamViewer and provide remote access




Installation for Windows

A file called TeamViewer_Setup.exe is downloaded. After the download is done double click the

downloaded file.

You will see a screen like this:

Click “Run” and you will get to this screen (some windows installation will ask you if you all this

installation. If so please confirm).

Just leave all the default settings and click “Accept – finish”. The installation will run and at the

TeamViewer will start automatically.




Start TeamViewer

Whenever you need the assistance of our engineers they will ask you to provide TeamViewer access.

To do so just click on the TeamViewer Icon on your MAC or Windows PC / Notebook:

After double clicking on the icon you will see the following screen:




After you shared your ID and Password our engineer will take over control of the PC / Notebook on

which you started TeamViewer and can start troubleshooting your problem as he would be present at

your office.

Stop TeamViewer

As soon the troubleshooting session is over you need to quit the TeamViewer as you would close any

other MAC or Windows application.

Attention: make sure you actually close / quit TeamViewer and not just put the app in the background!

After you quit TeamViewer no one can remotely access your PC / Notebook. If you need to provide

remote access again simply start TeamViewer again and communicate your ID and Password as

described in Chapter 2.


install manual - astervox · 2015-03-30 · install manual teamviewer remote support . astervox sdn...

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