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DIGITAL EA TRANSFER OF KNOWLEDGE Kementerian / Agensi (SESI 2)

1Government Enterprise Architecture

Presented By:Hasan Ganny bin Hanif Francis / Mohamad Fazli Abd Azis

Enterprise Architecture ConsultantATD Solution

Agenda08.00 – 08.30 : Pendaftaran

09.00 – 10.00 : Mengenalpasti Capability Map Viewpoint

10.00 – 10.30 : Rehat

10.30 – 12.30 : Sambungan Capability Map (People)

12.30 – 14.45 : Rehat & Makan Tengah Hari

14.45 – 15.45 : Sambungan Capability Map (Information)

15.45 – 16.00 : Rehat

16.00 – 17.00 : Sambungan Capability Map (Application/System)

17.00 : Tamat

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CAPABILITY MAP VIEWPOINT

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Business Capability Maps

• Business Capability Maps link the overall capabilities of an organization(or agency) and the underlying processes, functions, and systems(resources) that enable them.

• When these associations are contextualized along the customerjourney, decision makers can form a well-rounded view of what reallyconstitutes their business and the individual contributions of each unit,function or agencies.

• The value of Business capability maps is amplified when additionaloverlays of information are applied on the basic maps, such as thematurity or degree of readiness of such business capabilities.

• Business capability maps is the key piece in bridging business andtechnology since a business capability can be deconstructed in multiplelayers that expose functional and non-functional requirements adevelopment team can execute.

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Capability Map View Sample

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A capability map shows two or three levels of capabilities across the entire enterprise. It can, for example, be shaded to create a heat map that identifies areas requiring investment.

Mapping Capabilities to Business Functions

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Business Function

Capability

Realization

This model shows an example mapping capabilities to business functions that is often done when developing a Business Architecture. The letter notation that signifies the layer of a concept (‘S’ for strategy and ‘B’ for business layer).

Mapping Capabilities to Resources

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This model shows an example Resource Map view mapping capabilities to resources. A resource map may also show relationships between resources and the capabilities they support.

Resource

Capability

Assignment

Mapping Capability and Resources using ArchiMate 3.0

Resources

Capability

Node

Business role

Business object

Application component

has

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WORKSHOP 1.0

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Workshop 1.0 – Define High Level Capability View for your Customer Journey Map

1. Group all the items in the product and services layer of the Customer Journey Map into Highlevel Capability Grouping by Business Services and Information Services

2. For each of the Highlevel Capability Grouping, breakdown into sub-Capability by different agencies or lower level capabilities

3. For each sub-Capability, assign the relevant resources segregated by

• People/skills competency (Business Role)

• Information (Data Object)

• Application systems (Application Component)

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Customer Journey Map using ArchiMate 3.0

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1. Group into High-level Capabilities

Define High-level Capability (Sample)

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Define Sub-Capability (Sample)

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2. Group into High-level Capabilities

2. Group into High-level Capabilities

Define Resources to each CapabilityResources

Capability

Node

Business role

Business object

Application component

has

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Customer Service

3. Assign resources (people, information and application systems) to each Capability

4. Create Sub-Group for multiple agencies if applicable

THANK YOU

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