taiwan.indd 1 2/20/2016 6:36:57 pm€¦ · jul eu vacations sdn. bhd. opened in kuala lumpur aug...

Taiwan.indd 1 2/20/2016 6:36:57 PM

TAIPEI

KEELUNG

NEW TAIPEI CITY

TAOYUAN

YILAN

HSINCHU CITY

HSINCHU COUNTY

MIAOLI

TAICHUNG

NANTOU

HUALIAN

CHANGHUA

YUNLIN

CHIAYI COUNTY

CHIAYI CITY

PENGHU

TAINAN

KAOSIUNG

TAITUNG

PINGTUNGORCHID ISLAND

GREEN ISLAND

KINMEN

�

100KM�

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2010EU Holidays Pte. Ltd. Established and first office opened at People’s Park Centre

2011New sales office opened at 2HR( Former Apollo Centre)

2012 Aug Top MasterCard supporter in NATAS

HolidaysDec BEST TRAVEL AGENCY 2013 for Europe

tours awarded by ESCAPE!, the leading Travel Magazine in Singapore

2013Jan Asia Excellence Award 2013Feb Singapore Excellence Award 2013 Top MasterCard supporter in NATAS

TravelMar New branch opened at Chinatown PointJuly EU Asia Holidays Pte. Ltd. opened at

Fook Hai BuildingAug EU MICE Pte. Ltd. opened at People’s

Park Centre Top MasterCard supporter in NATAS

Holidays Awarded as Sole Distributing Partner

for Mount Bussalp Sledging Activity for Singapore / Malaysia / Indonesia

Oct Flagship Store opened at Chinatown Point

New branch opened at Fook Hai Build-ing

Dec Singapore Quality Brands 2014

2014Jan BEST TRAVEL AGENCY 2014 for Europe

& USA tours Awards voted by reader of ESCAPE!, the leading Travel Magazine in Singapore

Feb No. 1 in Europe and No.1 USA tour agency Awards voted by reader WEEK-ENDER

Top MasterCard supporter in NATAS Travel

Mar Top 100 Excellence Award 2014Jul EU Vacations Sdn. Bhd. opened in Kuala

LumpurAug Top MasterCard Supporter overall 1st

Runner up in NATASDec 10,000 passengers fly to Europe & USA

2015Feb Voted BEST TRAVEL AGENCY 2015 for

Europe tours by ESCAPE! Magazine Mar Singapore Trusted Quality Brand 2015

Voted No.1 Europe Travellers Choice 2015 by WEEKENDER

Sept EU Asia Holidays expanded & opened its new branch at Chinatown Point.

Oct EU Holidays celebrated its 5th Grand Anniversary.

Nov Voted BEST FOR EUROPE and BEST FOR USA 2015 Excellence Awards by Tripzilla, Singapore’s No 1 online travel portal.

Dec EU Asia Holidays won the Singapore Outstanding Enterprise 2015 (SME 150) by Singapore Resource Association for outstanding performance as an SME.

2016Jan EU Holidays was certified the Singapore

Service Class (S-Class) Certification by SPRING Singapore for excellence in customer service.

Feb EU Holidays was voted No.1 in Europe 2016 and No.1 in USA 2016 tour agency by readers of Weekender. EU Asia Holidays was voted No. 1 in China tour agency by readers of Weekender.

** We are on a never-ending quest to constantly improve our services and products.

WHO WE ARESurrounded by high buildings all the year round, are you bored of the hangouts within the small island of Singapore? Areas like Taiwan, Korea, Japan, China, and Bhutan are arousing people’s curiosity to explore. The dynamic travel industry will tell you that EU Asia Holidays, which specializes and is professional in long haul tours, will take you on a memorable journey.

WHAT WE WANT TO DO A good place for you to have fun and relax is not only in your home, but can also on a journey, a journey that brings you comfort and warm. EU Asia Holidays has the vision to become the leading professional agency that specializes in the North Asia and China travel packages for the leisure

EU Asia Holidays takes you to every corner

EXTRA MILES, EXTRA SMILESCustomers’ needs are what we care. EU Asia Holidays go the extra miles to earn the extra smiles from customers. Welcomed

customers will feel the passion EU Asia

provided with professional training and

diverse, ranging from in house fair to outdoor roadshows, customers can have a diverse choice to meet up with EU Asia Holidays’

but also share happiness during the tour.

WOWIf you go to Asia places, EU Asia Holidays’

is called perfect without reasonable price,

hotels. EU Asia Holidays will wow you by the

top class airlines such as Singapore Airlines, Korean Air, Asiana Airlines, China Airlines and Japan Airlines. During the journey, you

EU Asia Holidays always get the surprising arrangement on meals, making your journey more enjoyable and pleasant. The unforget-table travel experience with EU Asia Holidays will leave you a lifelong memory by wowing

back from the journey.

Chronicle of Events

outstanding performance as an SME.

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6307 7878 @euasia @euasiaholidays www.euasia.com.sg

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TOUR CODE : TWST08

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DAY 1 SINGAPORE • TAOYUAN INTL AIRPORT • TAIPEI XIMENDING

Hotel: CHATEAU de CHINE Taipei or similar • Taipei Ximending

DAY 2 SHIFEN STREET(SKY LANTERN) • JIUFEN OLD STREET • TRAIN TO HUALIAN • DONGDAEMUN NIGHT MARKET (B/D)

Hotel: CHATEAU de CHINE Hualian or similar• Shifen Street (Lantern/4PAX share 1) • JiuFen Old Street • Train to Hualian • Dongdaemun Night Market

DAY 3 TAROKO NATIONAL PARK (MEMORIAL ARCH BUILDING) • CHANGCHUN TEMPLE (PASS BY) • LINGZHI TEA HOUSE • LINTIAN MOUNTAIN FORESTRY CENTER • TAIDONG ONSEN (B/L/D)

Hotel: IM Onsen Resort or similar• Taroko National Park (Memorial Arch Building)• ChangChun Temple (Pass by) • Lintian Mountain Forestry Center• Taidong Onsen

DAY 4 TEN DRUM VILLAGE (PERFORMANCE) •DREAM MALL • PEARL GALLERY • LIU HE NIGHT MARKET (B/L)

Hotel: 85th Sky Tower or similar• Ten Drum Village (Performance)• Dream Mall• Liu He Night Market

DAY 5 TAO TAI LANG ECO VILLAGE • GREEN GRASSLAND • CINJING FARM (B/L/D)

Hotel: Jun Yue Hanging Garden Resort or smilar• Tao Tai Lang Eco Village• Green GrassLand • Cinjing Farm

DAY 6 SUN MOON LAKE • FORMOSAN ABORIGINAL THEME PARK • LOCAL NATIVE SHOP • FENGJIA NIGHT MARKET (B/L)

Hotel: Taichung Howard or similar• Sun Moon Lake (Cable Car) • Formosan Aboriginal Theme • • Park Fengjia Night Market

DAY 7 TIANLU FENGSHUI ART GALLERY • PINEAPPLE TART DIY • TAIPEI 101 • US STEAK/*LOBSTER FEAST BUFFET • WUFENPU • RAOHE NIGHT MARKET (B/L)

Hotel: Palais De Chine or similar• Pineapple Tart DIY • Taipei 101(Exclude Observatory Lift)• US Steak/*Lobster Feast Buffet• Wu Fen Pu • RaoHe Night Market

DAY 8 GLORIA OUTLET • TAOYUAN AIRPORT • SINGAPORE (B) • Gloria Outlet• Free and leisure until the pick-up service transfer to Taipei Taoyuan International Airport check in your pleasant flight back to your sweet home – Singapore.

We hope you have an enjoyable and memorable vacation with EU ASIA and we look forward to serve you again for your next holiday destination.

Remarks:* To ensure smooth running of the tour, tour sequence are subject to change due to weather or traffic condition.*Unfulfilled places of interest in the itinerary are non-refundable or compensation due to weather or traffic deterrence.*In the event that customers choose to opt out the tour or part thereof, surcharge applies.*Tour is conducted in Mandarin unless otherwise stated.*Minimum 25 paying adults to send 1 tour leader*Deviation and de-tour charge applys.

8 DaysSplendid Taiwan

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8 Day Taiwan TwinTheme LeisureDAY 1 SINGAPORE • TAOYUAN INTL AIRPORT • TAICHUNG FENGJIA NIGHT MARKET(OWN EXPENSE)

Hotel: Evergreen Laurel Hotel Taichung or similar• Fengjia Night Market

DAY 2 SUN MOON LAKE (CRUISE) • CINJING GREEN GRASSLAND • SHEEP CASTLE • MINSU EXPERIENCE (B/L/D)

Hotel: Sweden Holiday Minshu or similar• Sun Moon Lake (Cruise) • Green GrassLand / Sheep Castle• Cinjing Minsu Experience

DAY 3 HEHUANSHAN SUNRISE TOUR • NATIVE PRODUCT SHOP • TIMBER STORAGE LAKE • CHECHENG STATION • LIU HE NIGHT MARKET (B/L)

Hotel: Ambassador Hotel or similar• HeHuanShan Sunrise Tour (Sunrise tour subject to weather permitted, we reserve the right replace Jiji Old Street if unable visit & we will not refund or claim what so ever)• Timber Storage Pond• CheCheng Station• Liu He Night Market

DAY 4 PEARL GALLERY • EDA THEME PARK / EDA OUTLET • TAINAN (B/D)

Hotel: Tainan Evergreen Hotel or similar• EDA Theme Park / EDA Outlets

DAY 5 JINGZIJIAO SALT FIELDS • CRYSTAL CHURCH • ANPING OLD STREET • GAOMEI WETLAND • LEOFOO RESORT (B/L/D)

Hotel: Leo Foo Theme Resort or similar• JingZiJiao Salt Fields • Cystal Church • Anping Old Street • Gaomei Wetlands • Leofoo Africa Theme Resort

DAY 6 LEO FOO THEME PARK • SHIFEN (SKY LANTERN) • JIUFEN OLD STREET (B/L)

Hotel: CHATEAU de CHINE or similar • Leo Foo Theme Park• Shifen (Lantern/4PAX share 1) • JiuFen Old Street

DAY 7 FENGSHUI ART GALLERY • TAIPEI 101 • XIMENDING (B/L)

Hotel: CHATEAU de CHINE or similar• Taipei 101 – 85th ShinYen Restaurant• Taipei Ximending

DAY 8 GLORIA OUTLET • TAOYUAN AIRPORT • SINGAPORE(B) • Gloria Outlet• Free and leisure until the pick-up service transfer to Taipei Taoyuan International Airport check in your pleasant flight back to your sweet home – Singapore.



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DAY 1 SINGAPORE • TAOYUAN INTL AIRPORT – KAOHSIUNG (BY HIGH SPEED RAIL)- LIU HE NIGHT MARKET

Hotel: Hotel Sunshine or similar• High Speed Rail [Taoyuan -Kaohsiung] (Transfer to Rail Station by Airport Shuttle Bus, Please bring along your personal baggage.)• Liu He Night Market

DAY 2 KAOHSIUNG • TEN DRUM CULTURE VILLAGE • PINGTUNG • HENGCHUN OLD TOWN • HENGCHUN CHUHUO (B/L/D)

Hotel: Yoho Beach resort or similar• Ten Drum Culture Village• HengChun Old Town• HengChun ChuHuo

DAY 3 KENTING • HOUBIHU SEAFOOD MARKET • KENTING NATIONAL PARK • ERLUNBI • WHITE SAND BAY • KENTING STREET (B/L)

Hotel: Yoho Beach resort or similar• Houbihu Seafood market• Kenting National Park• ErLunBi White Sand Bay• Kenting Street

DAY 4 KENTING • (KART + SPACE BALL) EXPERIENCE • KAOHSIUNG • MEINONG HAKKA VILLAGE • PEARL GALLERY • TAINAN (B/L/D)

Hotel: Tainan Evergreen Hotel or similar• Kart + Space Ball Experience• Meinong Hakka Village

DAY 5 TAINAN • CRYSTAL CHURCH - JINGZIJIAO SALT FIELDS • CHANGHUA • TIANWEI HIGHWAY GARDEN • HSINCHU • BIG CITY • CHENGHUANG TEMPLE NIGHT MARKET (B/L)

Hotel: Broadway Motel or similar• Cystal Church• JingZiJiao Salt Fields • TianWei Highway Garden• Big City• Chenghuang Temple Night Market

DAY 6 HSINCHU • TAIPEI • PINEAPPLE TART DIY • SHIFEN (SKY LANTERN) • JIUFEN OLD STREET • HILL ABORIGINAL PRODUCTION CENTER • XIMENDING (B/L)

Hotel: CHATEAU de CHINE or similar • Pineapple Tart DIY• Shifen (Lantern/4PAX share 1) • JiuFen Old Street• Ximending

DAY 7 TAIPEI • YEHLIU STONE PARK • TAIPEI 101 • TIANLU FENGSHUI ART GALLERY • MARTYR’S SHRINE • SHILIN NIGHT MARKET(B/L)

Hotel: CHATEAU de CHINE or similar• Yehliu Stone Park• Taipei 101 (Exclude Observation Lift)• Martyr’s Shrine• Shilin Night Market

DAY 8 TAOYUAN AIRPORT • SINGAPORE(B) • Free and leisure until the pick-up service transfer to Taipei Taoyuan International Airport check in your pleasant flight back to your sweet home – Singapore.


8 Days Journey to The South Taiwan + High Speed Rail


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DAY 1 SINGAPORE • TAOYUAN INTL AIRPORT • TAICHUNG FENGJIA NIGHT MARKET (OWN EXPENSE)

Hotel: Taichung Lai Lai or similar• Fengjia Night Market

DAY 2 MT. ALISAN FOREST RAILWAY(ZHAOPING STATION) • SISTER POND • THREE GENERATION TREES (B/L/D)

Hotel: Alishan Grand Hotel or similar• Mt.Alishan Forest Railway(Zhaoping Station)(If train service close due to unforeseen circumstance reason, we reserve the right replace walking tour in Mount Ali National Park & we will not refund or claim what so ever)• Sister Pond• Three Generation Tree

DAY 3 ALISAN TRAIN(ZHUSHAN SUNRISE TOUR ) • TEA HOUSE GALLERY • GAOMEI WETLAND • YIZHONG NIGHT MARKET (B/L)

Hotel: Taichung Lai Lai or similar• ZhuShan Sunrise Tour (If train service close due to unforeseen circumstance reason, we reserve the right replace Hinoki Village & we will not refund or claim what so ever)• GaoMei Wetland• YiZhong Shopping District

DAY 4 SUN MOON LAKE (CRUISE) • WEN WU TEMPLE (B/L/D)

Hotel: Fleur De Chine Hotel or similar• Sun Moon Lake (Cruise)• Wen Wu Temple

DAY 5 DANSHUI OLD STREET • FISHERMAN WHARF • KEELUNG • CHUNG CHENG PARK • KEELUNG MIAOKOU NIGHT MARKET (B/L)

Hotel: Evergreen or similar • Danshui Old Street• Fisherman Wharf• Chung Cheng Park• Keelung Miaokou Night Market

DAY 6 YEHLIU STONE PARK • JIUFEN OLD STREET • PEARL GALLERY • MIRAMAR SHOPPING COMPLEX • SHILIN NIGHT MARKET (B/L)

Hotel: 5*CHATEAU de CHINE or similar • Yehliu Stone Park• Jiufen Old Street• Miramar Shooping Complex• Shilin Night Market

8Days Amazing of Taiwan Mount Ali


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DAY 7 TIAN LU FENGSHUI ART GALLERY • TAIPEI 101 • MARTYR’S SHRINE • CHIANG KAI • SHEK MEMORIAL HALLXIMENDING (B/L)

Hotel: CHATEAU de CHINE or similar• Taipei 101 (Exclude Observation Lift)• Martyr’s Shrine• Chiang Kai-shek Memorial Hall• Taipei Ximending

DAY 8 TAOYUAN AIRPORT – SINGAPORE (B)• Free and leisure until the pick-up service transfer to Taipei Taoyuan International Airport check in your pleasant flight back to your sweet home – Singapore.


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6 Day Taiwan Leisure– Muslim EditionDAY 1 SINGAPORE • TAOYUAN INTL AIRPORT – TAICHUNG FENGJIA NIGHT MARKET (D)

Hotel: Evergreen Laurel Hotel Taichung or similar • Fengjia Night Market

DAY 2 TAICHUNG • KAOHSIUNG MOSQUE • DREAM MALL • XIN JUE JIANG • LOVE RIVER (B/L/D)

Hotel: Queen Plaza Tainan or similar • Kaohsiung Dream Mall • Kaohsiung Mosque • Xin Jue Jiang District • Lover River (Exclude Boat Ride)

DAY 3 KING GARDEN • XITOU MONSTER VILLAGE • TAIYI ECOLOGICAL FARM & ONSEN RESORT + ART DIY (B/L/D)

Hotel: Puli Taiyi Onsen Resort or similar• King Garden• Xitou Monster Village • Taiyi Ecological Farm & Onsen Resort + Art DIY

DAY 4 SUN MOON LAKE (CRUISE) • SHAO’S NATIVE SHOP • TAIPEI 101 MALL (EXCLUDE OBSERVATION LIFT ) (B/L/D)

Hotel: CHATEAU de CHINE Taipei• Sun Moon Lake (Cruise) • Taipei 101 (Exclude Observation Lift )

DAY 5 YEHLIU STONE PARK • NATIONAL MUSEUM • GRAND MOSQUE • MARTYR’S SHRINE • LIBERTY SQUARE • XIMENDING(B/L/D)

Hotel: CHATEAU de CHINE Taipei• Yehliu Stone Park • National Musuem • Grand Mosque • Martyr’s Shrine • Liberty Square • Taipei Ximending

DAY 6 TAIPEI • SINGAPORE(B) • Free and leisure until the pick-up service transfer to Taipei Taoyuan International Airport check in your pleasant flight

back to your sweet home – Singapore. We hope you have an enjoyable and memorable vacation with EU ASIA and we look forward to serve you again for your next holiday destination.

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Remarks:* To ensure smooth running of the tour, tour sequence are subject to change due to weather or traffic condition.*Unfulfilled places of interest in the itinerary are non-refundable or compensation due to weather or traffic deterrence.*In the event that customers choose to opt out the tour or part thereof, surcharge applies.*Tour is conducted in Mandarin unless otherwise stated.*Minimum of 6 adult to form the group & the arrangement of hotel accommodation and meals is based on Halal guidelines.

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You and your traveling Companions are deemed to have read, understood and accepted the following terms and conditions. EU Asia Holidays Pte Ltd shall be referred to as “the Company” in the following.

1. RESERVATION, DEPOSIT & FULL PAYMENT1.1 A deposit is required upon reservation. If your minimum deposit is less than the required amount, kindly top up the difference within the next two days.

Tour Type Deposit Required per person

All Group Tour Packages SGD $500

Special Group Departures & Packages with Domestic Flight

SGD $1000

Free & Easy Packages 50% - 80% of total tour fare

Tour Organized by third parties (e.g. luxury cruise, overseas land operator, airline etc.)

Amount per Terms & Conditions stipulated by principal suppliers

tour. All group tours are subjected to a minimum group size (as

1.3 Full payment is required no later than fourteen days prior to departure or airline ticketing deadline whichever is earlier. In case of tours in peak season, full payment must be made one month before the departure or airline ticketing deadline whichever is earlier. If payment is not received by the stipulated deadline, the Company reserves the right to forfeit the deposit and cancel the reservation. In such event, the cancellation fee as stated below is payable by the Customer.1.4 The Company reserved the rights to issue airline tickets without prior notice to the customer, once the group size has been formed to depart. It is Customer’s sole responsibility to ensure the names given at time of booking is correct to the passport.

2. CANCELLATION BY THE CUSTOMER2.1 Cancellation of booking must be made in writing or in person to avoid any misunderstanding.2.2 The following cancellation charges applied once any group tour package booking is made:

No. of days between departure and receipt of cancellation notice

Cancellation fee per person

All tours except those in peak

season

Tours in peak season

35 working days or more

50% of deposit or $250 whichever is higher

Full deposit or $500 whichever is higher

15-34 working days Full deposit or $500 whichever is higher

50% of tour fare or $500 whichever is higher

08-14 working days 50% of tour fare or $500 whichever is higher

75% of tour fare or $500 whichever is higher

04-07 workings days 75% of tour fare or $500 whichever is higher

Full tour fare

03 working days and less

Full tour fare Full tour fare

2.3 For tour products or individual components supplied by third parties, e.g. air ticket, hotel bookings, Cruises etc, cancella-tion fees under the terms and conditions of the respective third parties shall apply as a minimum handling charge of $50 per service per person.

3. CANCELLATION BY THE COMPANY3.1 The Company acts as an agent for service suppliers. After deposit or full payment has been made, all arrangements are

some unforeseen circumstances the arrangement cannot be

will endeavor to notify the Customer at last one week before departure. At times due to low subscription for a group tour, the Company may choose to cancel the entire tour fourteen days prior to departure. 3.2 The Company may recommend alternative tours either to the same destination or other tours, based on the tour fare of that cancellation period. Should the customer decide not to accept the alternatives, a full refund on the amount paid by the customer will be made accordingly by the Company without further obligation.3.3 The Customer shall receive the refund six to eight weeks upon the Company notifying the Customer of the cancellation.3.4 The Company shall also not be held liable for any contingent costs incurred by the Customer arising from the cancellation.

4. REFUND POLICY4.1 No refund will be made with respect to accommodation, meals, sightseeing tours or any other services included in the tour fare but no utilized by the Customer, either in part or full, or when the Customer amends, cancels or otherwise changes any arrangements after commencement of the tour.4.2 All refund will be made within six to eight weeks in a form of cheque. For credit card payment, refund will be made through credit card company.4.3 Air tickets with refund value will only be refunded to customers six to eight weeks after the respective airlines have refunded to the Company. The standard processing period for air tickets refund varies from four to six months (subject to individual airlines)4.4 During peak period, the refund process may be longer due to increase in transactions.4.5 All group tour air tickets do not have refund value after issueing.

5. AMENDMENT TO BOOKINGS (REQUESTED BY PASSENGERS)5.1 For any changes in departure date or tour type, cancellation charges apply as listed under section on “Cancellation by the Customer”.5.2 For every request made regardless of whether any previous

there will be a minimum fee of $100 per person per amendment. This does not include any other charges imposed by the airlines, ground operator or hotel.5.3 Any change made by the Customer or the existing booking must be in writing or in person at least fourteen days before the tour, after which strictly NO amendments allowed, or cancella-tion charge applies.

6. AMENDMENT TO TOUR ITINERARY BY COMPANYThe Company makes reasonable effort to avoid changes in the itinerary. However, the Company reserves the right to make minor changes at any time due to unforeseen circumstances, especially during peak periods or in the event of other circum-stances beyond our control.

7. EXTENSION OF STAY / DEVIATION7.1 Extension of stay may be permitted at the end of the tour, subject to the restriction of the air ticket, seat availability and

requests must be made before issuance of air tickets. If the

weeks prior to the group’s departure date, the passenger is deemed to stick to the original tour schedule. In the event that the original schedule had been changed by the Company, any extra cost will be borne by the Customer.7.2 Extension of stay / deviation will be at passenger’s own expenses and transfer to the airport will not be provided.

to their return date.

airline only. It is non-negotiable, non-endorsable, non-reissuable, non-refundable & non-reroutable. Any alteration in routing or dates by the Customer is solely at his/her own risk. The Company and its associated agents will not be held responsible for any inconvenience caused and extra expenses incurred. No refunds will be made for any unused air ticket, accommodation, meals, or sightseeing in part or full.

8. TRAVEL DOCUMENTS, TRAVEL INSURANCE & TRAVEL VOUCHERS8.1 Passport and other Travel DocumentsIt is Customer’s sole responsibility to ensure that he / she had a valid passport with minimum 6 months validity from the date of scheduled return to Singapore, as well as the necessary

documents as required by various government authorities of the destinations of travel.8.2 Visa8.2.1 The Customer may seek advice from the Company in visa application; however it is Customer’s own responsibility to obtain a valid visa.8.2.2 If for any reason, application for visa or exit permit is rejected, full refund less $100 administrative fee (excluding visa application fees paid to the respective embassies) will be made if the result of the rejection is submitted to the Company at least 35 days prior to departure. If less than 35 days’ notice is given, relevant cancellation fee as stated under section “Cancellation by the Customer” will be applied.8.2.3 In consideration for the interests of other passengers in the same group, the Company strongly discourage ALL passen-gers from applying Visa upon Arrival at destiny country. The Company takes no responsibility being unable to wait for the passengers who apply Visa upon Arrival at the Custom.8.2.4 The Company will not able be responsible for any expens-es, reimbursement or refund of the tour fare if the Customer is deported or refused entry by immigration authorities on the tour for whatever reasons, including improper travel documents, quarantine, custom regulations, possession of unlawful items or irregularities that may cause harm or damage to person or property.8.3 Travel Insurance8.3.1 Arrangement of travel insurance coverage is strongly recommended with respect to unforeseen circumstances such as trip cancellation, loss of deposit, baggage, personal accident, injury, illness, etc. Under no circumstances shall the Company be constructed as a carrier under a contract for safe carriage of the Customer or his / her baggage and other personal belongings.8.3.2 The Company shall not be responsible for any loss or damage in relation to trip cancellation, loss of personal bag-gage, accidents, injures and illness.8.3.4 The Company will be pleased to assist in the enquiries of any travel insurance and related matters.8.4 Travel VouchersThe company issues travel vouchers from time to time as part of its promotional activities. The terms and conditions for the redemption of travel vouchers are clearly spell out in the appro-priate documents and shall be binding on the Customer.

9. GENERAL MATTERS RELATING TO TOURS9.1 Accommodation

is not available, every effort will be made to scout for alternative in another accommodation of similar standard. Accommoda-tion for adults is based on twin-share, double or triple-share bedrooms. Please note that the third bed usually will be a “roll-away” bed. Single room occupancy is at additional cost.9.2 BaggageThe Customer is allowed check-in baggage not exceeding 20 kilograms. Only one piece of hand luggage not exceeding 7 kilograms is allowed on board the aircraft. Excess baggage must be paid directly by the Customer.9.3 Meals

tour brochure / itinerary / tour booking form. If meals on board are not served due to whatever reasons, there shall be no refund or replacement.

9.4 Seats RotationFor the convenience of all members of the group, passengers may be requested to rotate their seating arrangement and so on, please inform the Company upon booking. However, such

the airlines/hotels.9.5 Special RequestIf there are any requests regarding special meals, dietary

so on, please inform the Company upon booking. However, such

the airlines/hotels.

10. PRICING POLICIES10.1 Tour Fare IncludesReturn economy class group tour air ticket, local transport, accommodation, admission fees, meals and sightseeing programme as stipulated in the tour brochure / itinerary / tour booking form.10.2 Tour Fare ExcludesAirport taxes, airport security taxes, airline insurance surcharg-es, fuel taxes, visa fees, travel insurance, customs user fees as

not stated in the itinerary (e.g. free & easy, deviation), laundry, excess baggage charges, beverages, room services, gratuities to drivers and tour managers / local guides and tips to hotel porters (if any); and personal expenses. Please refer to the Company for visa fees, gratuities to drivers and tour managers / local guides and tips to hotel porters.10.3 Child FareChild fare is applicable to children below 12 years old on the scheduled date of departure from Singapore. The child fare is based on a twin-sharing accommodation with two adults and no additional bed will be provided. A surcharge will be imposed where an extra bed is required for the child or where the child occupies a room with only one adult.10.4 Mode of PaymentPayment may be made in cash, by NETS, cheques or credit cards. Cheques will only be accepted if presented to the Compa-ny at least seven working days before scheduled tour departure. Credit card payment may incur additional surcharge for special

11. RESPONSIBILITY11.1 The Company acts as agent for the carriers, transportation companies, hotels, and other principals of the tour packages. The Company accepts no responsibility for any injures, losses, damages, accidents, delays, theft, quarantine, customs regulations, strikes, weather hazards, political unrest, changes in itineraries, deportation or refusal of entry by Immigration Authorities resulting from improper travel documents, posses-sion of unlawful items or irregularities that may be caused to person or property. Any losses and/or expenses incurred are the responsibility of the passenger. All proper travel documentation is the sole reasonability of the Customer.11.2 The failure of the Customer to follow reasonable instructions including but not limited to check-in and check-out places or times or other cause and the losses and/or expenses resulting therefore shall be borne by the Customer.

11.3 The Company reserves the right to:11.3.1 Alter tour itineraries, travel arrangements, accommoda-tion due to unforeseen changes.11.3.2 Cancel any reservations prior to departure for reasons

-pants. The Company will recommend alternative tours, prefera-bly to the same destination or to other destination. Should the Customer decided not to accept the alternatives, the deposit or tour fare to be refunded without further obligation on the part of the Company, upon Customer’s surrender to the Company of all documents issued by the Company for the purpose of the tour package.11.3.3 Require any individual to withdraw from the tour if it deemed that his/her behavior is detrimental to or incompatible with the health, safety, interests, harmony and welfare of the other tour participants and the tour group as a whole. Under such circumstances, the Company shall be under no liability thereafter to any such person.11.3.4 To specify the language in which the tour guide will conduct commentary in.

11.4 No tour guides, tour managers, tour leaders or other em-ployees or agents of the Company are authorized to commit the Company to any liability and the Company shall not be bound by any statement or representation unless it is in writing and signed by a Management Executive of the Company.11.5 The Company reserve the right to take photographs and

used for brochures advertising or publicity material without obtaining any further consent from the passenger.11.6 All tour fares for the respective tour packages are correct at the time of reservation. The Company reserves the right to revise the tour fares and to determine the date of commence-ment of such revised tour dares.

12. COMPLAINT & CLAIMAny complaint / claim have to be made in writing within 7 days from the date of return. No responsibility is accepted in respect of any complaints / claims, which are made after 7 days of return.

13. MISCELLANEOUSThe Company reserves the right to change, amend, insert or delete any Tour Booking Terms and Conditions containing in this documents, as the case may be, without prior notice. The Tour Booking Terms and Conditions complement those terms and conditions contained in the relevant documents provided by third part service providers such as airline or cruise tickets, hotel check-ins etc.

EU Asia Holidays Pte Ltd 133 New Bridge Road, Chinatown Point #03-12, Singapore 059413

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