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e rmP re s e n ta tio n

:o B e P r e s e n t e d B y- -F F A N U L H A QA L M A N S A M N A N I

Y E D S A M I A H M E DU S A M A S A T T A R


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Planning
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History

Habib Bank Limited commonlyreferred to as"HBL" and head-quartered in HabibBank Plaza, Karachi, is the largest

bank in Pakistan.The bank has a network of 1425

branches in Pakistan and 55

branches worldwide.
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SHARES OF HBL

It has a domestic market share ofover 40%. It continues to dominatethe commercial banking sector with

a major market share in inwardforeign remittances (55%) andloans to small industries, traders

and farmers.
http://en.wikipedia.org/wiki/File:Habib_bank_logo.JPGhttp://en.wikipedia.org/wiki/File:Habib_bank_logo.JPGhttp://en.wikipedia.org/wiki/File:Habib_bank_logo.JPG


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CODE OF ETHICS

Honest & ethical conduct, conflicts ofinterest between personal &professional relationship.

Compliance with applicablegovernmental laws, rules &regulations.

Promote internal reporting todesignated persons of violations ofthe code.

Accountability


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BRANCHES OF HBL INPAKISTAN
http://en.wikipedia.org/wiki/File:Habib_bank_logo.JPG


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DIVERSITY

Branches allover Pakistan is bestexample of diversity in HBL

HBL has operations outside Pakistan in

Afghanistan, Australia, Bahrain,Bangladesh, Belgium, Canada, China,France, Hong Kong, Iran, Kenya,Lebanon, Maldives, Nepal, Netherlands,Nigeria, Oman, Singapore, Sri Lanka,

Turkey, UAE, UK & USA


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DISCRIMINATION ORHARASSMENT

Bank promote equality of gender,race & religion prohibit sexual anyother kind of discrimination or

harassment.

Equal Employment Opportunity
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VISION OF HBL

Enabling people toadvance with confidenceand success


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HBL OBJECTIVES

Excellence

Integrity

Customer focus Meritocracy

Progressiveness
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Corporate Strategy

Growth

Asset Quality

Focus
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planning of

HBL: Diversification Strategy

Geographic expansion strategy


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BUSINESS LEVELSTRATEGIES

Cost leadership

Differentiation

Focus
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ORGANIZING
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DEFINITION

Organizing is the process ofestablishing orderly uses for allresources within the management

system

A Primary focus of organizing is

determining both what individualemployee will do in an organizationand how their individual effortsshould best be combined to

advance the attainment of


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JOB ANALYSIS

The Interview

Questionnaires


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uantitative job analysistechniques: A questionnaire used to collect

quantifiable data concerning theduties and responsibilities of

various jobs.

A questionnaire used to collect

quantifiable data concerning theduties and responsibilities ofvarious jobs.


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JOB DESCRIPTION

After getting job analysis informationthe next step at HBL is to describe

job description which contains the

points of job identification, jobsummary, chain of commandrelationships), responsibilities and

duties, standard occupationalclassifications and standard ofperformance and workingconditions.


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JOB SPECIFICATIONS

After formulating job description thenext step taken is job specificationin which the traits of employees are

defined who are assumed suitablefor the job.


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HR PROCESS

Selecting and Recruiting

Training and Development

Performance Appraisal

Compensation

Employee relation


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SELECTING ANDRECRUITING:


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RECRUITMENT PROCESS

Entry level programs

Experienced professionals

Campus recruitment

Rehiring


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TRAINING AND DEVELOPMENTPROCESS

Needs analysis

Instructional design

Validation

Implement the program

Evaluation


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TRAINING METHODS

On-the-job Training

Off-the-job Training

Apprenticeship Training

Informal learning

Effective lectures


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TRAINING PROGRAMMES

Management Trainee

Management associate

Cash officers

Internships


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ERFORMANCE MANAGEMENT ANDAPPRAISALA-Productivity

B-Individual \attributes

C-Technology

D-Customer Service

E-Personal


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COMPENSATION

The salaries, rewards, bonuses, andincentives on the basis of job andperformances are compensations.

Direct payments

Indirect payments


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MPLOYEE RELATION Interpersonal communication skill

Conflict management


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INFLUENCING


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Leadership

Democratic Style Of Leadership

Leadership Behavior

1.Directive

2.Supportive


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The Flow Of Information

Downward Communication

Upward Communication

Lateral Communication

Diagonal Communication


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Motivation

The success ratio goes higher whenthe leader motivates his/heremployees to do the work or

complete the task, given to them inthe time.

Have sound knowledge about needs

like Physiological needs, safetyneeds, social needs, esteem needsand self-actualization needs of theemployees.


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McGregors Theory X & Y

HBL possesses both type ofemployees X & Y

Mostly employees of the bank are the

type of Y Other type of employee X are

punished (not heavily) andmotivates by theLeaders/managers of bank.

Believe in the equity and motivationof their employees.


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Organizational Valuesand Culture

ExcellenceIntegrityCustomer focusMeritocracy

Progressiveness


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Training And Development

Training methods used by HBL:

On-the-job Training

Off-the-job Training

Apprenticeship Training

Informal learning

Effective lectures

Encourages Creativity & InnovationOf Employees


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Controlling


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Bank Quality Control

qMystery shoppers

qEmployees attitudeq

qCustomers & Employees


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The Controlling Process

q &C u sto m e r E m p lo y e e

surveysq

q M a rke t co n tro lq

q Fin a n cia l Po sitio nq

q Pro d u ctio n co n tro l


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