•MAKLUMAT GITN SDN BERHAD

•1) Headquarters :

•Level 31, Menara TM

•Jalan Pantai Baharu

•50672 Kuala Lumpur

•Tel : 03-2245 0000

•Fax : 03-2240 0709

•2) Network Operation Centre :

•Level 2, TM IT Complex

•3300 Lingkaran Usahawan 1 Timur,Cyberjaya

•Selangor Darul Ehsan

•Tel : 03-8314 3888

•Fax : 03-8319 4775

•Meja Bantuan : 1300-88-2888

•3) GSB Data Centre :

•Level 1, Pusat Data

•3400 Lingkaran Usahawan1 Timur, Cyberjaya

•Selangor Darul Ehsan

TAKLIMAT SCHOOLNET

BAGI SCHOOLNET ADSL & MANAGED SECURITY SERVICES

PENGENALAN SCHOOLNET

“ membekal, menghantar, memasang, menguji,

mentauliah, mengoperasi, mengurus,

menyelenggara dan memberikan latihan untuk

merangkaikan 10,000 buah institusi pendidikan

menggunakan Rangkaian Persendirian Maya yang

selamat dikenali sebagai SchoolNet”

ISI KANDUNGAN

BAB 1: Pengenalan SchoolNet

BAB 2: Pengenalan MSS SchoolNet

BAB 3: SchoolNet Troubleshooting

BAB 1

PENGENALAN SCHOOLNET

Kontrak ditandatangani antara Kementerian Tenaga, Air &Komunikasi (KTAK) dengan GITN Sdn. Berhad (GSB)

eB dan Jaring adalah nominated sub-contractor yang dipilih olehKementerian Kewangan dan KTAK

Lebarjalur :

– Muat naik : 128 kbps

– Muat turun : 1 Mbps

Teknologi yang ditentukan oleh KTAK adalah :

i. ADSL

ii. Wayarles

iii. VSAT

*Bergantung kepada kesesuaian lokasi sekolah dan infrastruktur telekomunikasi yang sediada.

•PENGENALAN SCHOOLNET

DIAGRAM SCHOOLNET

SERVICE LEVEL GUARANTEE (SLG)

SLG untuk pembaikan (restoration) :

i. Sekolah di kawasan bandar – 24 jam

ii. Sekolah di kawasan luar bandar – 48 jam

iii. Sekolah di kawasan pedalaman – 72 jam

Kesediaan (availability) untuk setiap sekolah adalah

97%

•

•

•

•SKOP KERJA SCHOOLNET

Pelayan

SchoolNet MISInternet

LAN

Router

GITN

IP Node

GITN

IP Node

GITN

IP Node

Lebarjalur

1 Mbps/128 kbps

PC

PC

Pelayan

GITN Sdn BerhadKontraktor

PeyelenggaraanPembekal Perkhidmatan

Internet

•Peranan Pembekal

•Dilantik oleh KPM

OPERASI - KAKITANGAN SOKONGAN

Pusat Panggilan

i. 24 jam x 7 hari

ii. 9 orang kakitangan untuk menjawab panggilan dalam satu

masa setiap syif untuk projek SchoolNet (7am – 7pm)

Kakitangan Teknikal

i. GSB : 80 orang (ibupejabat dan setiap negeri)

ii. Kontraktor GSB : 19 kontraktor Bumiputera seluruh negara

iii. TM : seluruh negara

iv. Rakan niaga - eB dan Jaring

•Fault Management Overview

•Lodge fault

•report

•Issues Trouble Ticket #

•CALL CENTRE

•1st LEVEL•USERS

•Gather Problem

•Information

•Update SD

•FMT/TECHNICAL

•SUPPORT

•2nd LEVEL

•ON-SITE SUPPORT/

•TELCO

•3rd LEVEL

•On-site/Network/Security Support:

• Attending site and conducting

• problem restoration.

• Check physically GSB network

• equipment (i.e router, firewall,

• internal wiring etc)

• Faulty equipment replacement.

• Liaise with district Telco provider,

• contractor, on-site users.

• Ensure service is restored

•Remote Troubleshooting

•Check IPVPN Network

•Check configuration &

• routing

•Check Firewall

•Check Internet GW

•Check DNS

•Check the Session

•Update

•WITHIN SLG

•Not Resolved

•Escalate to

•Minor Troubleshooting

•Not Resolved

•Escalate to

•UPDATE SD •UPDATE SD

•UPDATE SD

BAB 2

PENGENALAN MSS SCHOOLNET

PENGENALAN MSS SCHOOLNET

“membekalkan perkhidmatan pengurusan keselamatan

rangkaian SchoolNet bagi menjadikan rangkaian

SchoolNet satu rangkaian yang lebih selamat dikenali

sebagai MSS SchoolNet”

• MSS SchoolNet merangkumi perkhidmatan terurus :

– Anti-virus

– Pengurusan tampalan (patch management)

– Penapis kandungan (content filtering)

– Penguatkuasaan polisi (policy enforcement)

• Pusat sokongan (menguruskan & mengoperasi)

• Corrective dan preventive maintenance

• Meja bantuan

• Pusat Operasi Keselamatan (SOC)

• Memberikan latihan kepada dua orang guru dari setiapsekolah

•ASAS MSS SCHOOLNET

LOKASI PEMASANGAN

• Anti-virus & Pengurusan Tampalan

– Komputer yang dirangkaikan ke SchoolNet

• Penapis Kandungan & Penguatkuasaan polisi

– Setiap pintu keluar laluan ke Internet bagi rangkaian SchoolNet

i. Cyberjaya

ii. Komtar

iii. Taman Teknologi Malaysia

•Internet•SchoolNet

•Agen Anti-Virus

•Agen Pengurusan Tampalan

• Master Server

• Anti-Virus

• Pengurusan Tampalan

• Penapis Kandungan

• Penguatkuasaan Polisi•Alert!

•Pusat Operasi

•Keselamatan

•Mirror server

•Kaspersky

•LOKASI PEMASANGAN

SKOP KONTRAK MSS SCHOOLNET

a) Di antara Kerajaan Malaysia diwakili oleh

Kementerian Pelajaran Malaysia (KPM) dan

GITN Sdn. Berhad

b) Jangkamasa perkhidmatan tiga (3) tahun

bermula 1 Oktober 2006 hingga 1 Oktober

2009

PENYERAGAMAN NAMA HOS

(Kod Sekolah)(D/N/S)(No PC)(tahun)(R/P)

D = Desktop, N = Notebook, S = Server

R = Refurbish, P = PIBG/ Sumbangan

Contoh

BBA9230D06404P

ANTIVIRUS - FUNGSI

• Memberikan komputer satu sistem pertahanan untuk mengesan penyebaran virus, menghalang dan

membunuh bagi melindungi maklumat yang ada.

• Komputer atau komputer riba yang tidak mempunyai anti-virus yang dibenarkan oleh KPM tidak akan

dibenarkan melayari Internet melalui SchoolNet atas

sebab-sebab keselamatan Rangkaian SchoolNet.

ANTIVIRUS – KESAN KETIADAAN

ANTIVIRUS – JENIS DIBENARKAN

• Sistem Operasi (OS) Windows & Linux

– Kaspersky

– Trend Micro

• Sistem Operasi (OS) Apple

– McAfee

ANTIVIRUS - POLISI

•Prinsipal•Pelayan

•Pusat Data

•Pelayan

•Sekolah•PC

•Polisi Anti-Virus Desktop

•Pangkalan Data

•Polisi Anti-Virus Pelayan

•Pangkalan Data

•Polisi Berpusat

•Pangkalan Data

• Hanya 1 jenis anti-virus saja di dalam setiap komputer dan pelayan

• Menyingkir semua anti-virus kecuali yang

dibenarkan oleh KPM

ANTIVIRUS - POLISI

ANTIVIRUS - GUI

PENGURUSAN TAMPALAN - FUNGSI

• Memastikan komputer mematuhi polisi

keselamatan dengan mempunyai Tampalan

Sistem Operasi (OS Patches) dan Service Pack

terkini yang bersesuaian

• Komputer atau komputer riba yang tidak mempunyai pengurusan tampalan yang dibenarkan oleh KPM

tidak akan dibenarkan melayari Internet melalui

SchoolNet supaya setiap pengguna SchoolNet yang

melayari Internet mempunyai Tampalan Sistem Operasi (OS Patches) dan Service Pack terkini yang

bersesuaian

PENGURUSAN TAMPALAN – KESAN KETIADAAN

PENAPIS KANDUNGAN - FUNGSI

• Memantau penggunaan Internet melalui

SchoolNet dan menghalang dari

pengaksesan laman web yang berunsur

negatif

•Internet•School*Net

•Pelayan Prinsipal

•Anti-Virus

•Penapis Kandungan

•Tampalan

•Pelayan Penapis Kandungan

•Alert!•Pusat Operasi

Keselamatan (SOC)•KPM*Net

•(kecuali PCN)

PENAPIS KANDUNGAN

PENAPIS KANDUNGAN - POLISI

a) Ditetapkan oleh Kementerian Pelajaran Malaysia (KPM)

b) Jenis – jenis polisi :

i. Sekolah Kebangsaan

ii. Sekolah Menengah

iii. Kolej & Institusi Pendidikan Guru

iv. Pentadbiran (Cawangan KPM – JPN, IAB dll)

POLISI PENAPIS KANDUNGAN

a) Benar (Permit)

– Kategori dibenarkan akses ke aplikasi dan kandungan di

dalam kategori pilihan

b) Halang (Block)

– Kategori halang akses ke aplikasi dan kandungan di dalam kategori pilihan

c) Log

– Hantar maklumat penggunaan ke pangkalan data

– Analisa dan laporan untuk KPM

– Simpan log penggunaan

Top Categories by Hits

Top Destinations by Bytes Transferred

Top Categories by Blocked Internet

Access

Top Destinations by Blocked Internet

Access

PENGUATKUASAAN POLISI - FUNGSI

• Memastikan komputer mematuhi polisi keselamatan sebelum melayar Internet dengan mempunyai

1. Perisian anti-virus dengan pengkalan data terkini

2. Tampalan OS (OS Patches) dan service pack terkini

KEPERLUAN SEMAKAN SEMULA POLISI

• Kandungan dan ancaman keselamatan adalah

dinamik

• Keperluan pengguna berubah dengan

– Kurikulum

– Pengajaran & Pembelajaran

– Pentadbiran

– Isu-isu semasa

– Polisi Kerajaan

CARA PERMOHONAN

• Keperluan maklumat

– Nama pemohon dan jawatan

– Nama sekolah/kolej/instituti, alamat, telefon & e-mel

– No IC, Kod sekolah/kolej/instituti

– Nama pelapor/pengesah dan jawatan

– Apa yang dipohon?

– Untuk apa/sebab dipohon?

– Tempoh perubahan polisi?

• Kekal

• Sementara

KAEDAH PERMOHONANAN

• Kaedah permohonan

– Emel : helpdesk@gitn.com.my

– Bertulis – surat & faks

- GITN SDN. BERHAD

Aras 31, Menara TM

Jalan Pantai Baharu

50672, Kuala Lumpur

(U.P: Pengurus Akaun KPM)

- Faks : 03 – 22400709

– Telefon – 1 300 88 2888

KELULUSAN

• Bergantung kepada

kelulusan Jawatankuasa

Pelaksanaan MSS

SchoolNet di bawah

kelolaan KPM

OPERASI MSS SCHOOLNET- KAKITANGAN SOKONGAN

a) Pusat Panggilan

24 jam x 7 hari

9 orang kakitangan untuk menjawab panggilan dalam

masa syif (7am – 7pm) untuk projek SchoolNet.

b) Kakitangan Teknikal

GSB : 220 orang (ibupejabat dan setiap negeri)

c) Pusat Operasi Keselamatan (SOC)

14 orang - 6 eksekutif & 8 pembantu teknikal

BAB 3

SCHOOLNET TROUBLESHOOTING

ADSL Installation

TCP/IP Configuration

Troubleshooting

Do & Don’ts

ADSL INSTALLATION

BASIC UNIT

ADSL Router unit (Front) ADSL Router Unit (Rear)

ON

ADSL

RESET

1234

10/100 BASE TX SWITCH

DC 12V

Phone line

connect hereRJ-45 Connect here Power

PointON Switch

Standard unit that given to School during installation and maintenance

RJ-45 Cable (UTP Cable) RJ-11 Cable (Phone Cable)

Power Adapter

INSTALLATION

STEP 1: Connect Power Cable

STEP 2: Connect Phone Line

INSTALLATION

•INSTALLATION

STEP 3: Connect first UTP Cable (RJ-45 Cable) end to ADSL Router

•INSTALLATION

STEP 4: Connect other UTP Cable end to LAN Socket (behind the CPU)

•INSTALLATION

STEP 6: And the Power Adaptor to Power Outlet

•INSTALLATION

STEP 8: Press the ON/OFF Button and….

•INSTALLATION

DONE!!!

•NOTE:

During installation, the contractor will install ADSL Router, Power Adapter, Splitter (if the using existing line), RJ-11 and RJ-45 to one PC / IT Teacher notebook.

During maintenance, the contractor only replaced the faulty item based on situation and condition.

TCP/IP CONFIGURATION

• NIC CONFIGURATION

• Set the properties of the Internet Protocol (TCP/IP)

• Change the IP address and DNS server addresses

•IP address : 10.121.194.194

•Subnet mask : 255.255.255.192 (fixed)

•Default gateway : 10.121.194.193

•Preferred DNS server : 10.251.3.2 (fixed)

•Alternate DNS server : 10.253.0.13 (fixed)

•Domain Name Server (DNS)

•- The Domain Name System (DNS) is a distributed Internet directory service.

DNS is used mostly to translate between domain names and IP addresses,

and to control Internet email delivery. Most Internet services rely on DNS to

work, and if DNS fails, web sites cannot be located and email delivery stalls.

Internet Protocol Configuration

(Microsoft XP)

STEP 1: Click Start Menu and Control Panel

STEP 2: Click Network Connection

STEP 3: Click Local Area Connection

STEP 4: Click Properties and Internet Protocol (TCP/IP)

STEP 5: Click Use The Following IP Address

EXAMPLE

Insert : 1. IP address : 10.131.224.2 - 10.131.224.62 (60 PC)

2. Subnet mask (SchoolNet) : 255.255.255.192

3. Default gateway : 10.131.224.1

4. Preferred DNS server : 10.251.3.2

5. Alternate DNS server : 10.253.0.13

STEP 6: Click OK

STEP 7: Click Internet Explorer

Snap Shot – Internet Protocol Properties

Internet Protocol Configuration

(Microsoft 98)

STEP 1: Click Start Menu and Control Panel

STEP 2: Click Network

STEP 3: Click TCP/IP (Network Card Name)

Note: Don’t Choose TCP/IP for Dail Up

STEP 4: Click Specify An IP Address

Note: Insert IP address and

Subnet Mask SchoolNet: 255.255.255.192

STEP 5: Click Sheet Gateway

Note: Insert New gateway

STEP 6: Click Sheet DNS Configuration and

Click Enable DNS

Note: Preferred DNS - 10.251.3.2, Alternate DNS - 10.253.0.13

02/27/06

STEP 7: Click Ok and Computer will restart

STEP 8: Click Internet Explorer

Note:

Preferred DNS for ADSL, Wireless ,VSAT GSB & USP: 10.251.3.2

Preferred DNS for VSAT JARING : 161.142.201.17 &161.142.2.17

TROUBLESHOOTING

02/27/06

ADSL

FIRST LEVEL TROUBLESHOOTING

02/27/06

•1) Power

•Lights up when power is supplied to the AT-AR250E.

•2) Ethernet

• Lights up only if the Ethernet cable is properly connected to

the corresponding port.

• Blinking when the Ethernet is transmitting / receiving data.

•3) ADSL

• Lights up when the ADSL connection is established.

• Blinking at fast interval when the ADSL is transmitting / receiving

data. Blinking at slower interval when trying to establish a

connection.

ADSL Router (ATI)

a) ADSL Router AT-250e

02/27/06

b) ADSL Router Aztech 3100R

1 2 3 41) Power

Lights up when power is supplied to ADSL Router.

2) Ethernet

Lights up when the Ethernet cable is properly connected from ADSL

Router to the Ethernet card. Flickers when the ADSL is transmitting/

receiving data.

3) DSL

Lights up when the ADSL connection is established. Blinking when ADSL is trying to establish a connection with ADSL Service Provider.

4) PPP

Lights up when PPP connection to ISP is established.

ADSL Router (Aztech)

02/27/06

Problem Troubleshooting Suggestion

Power LED does not illuminate

after product is turned on

End-user must verify that they are using the

AC adapter provided with the device. It must

securely connect to ADSL Router and a wall

socket/power strip.

DSL LED does not illuminate

after phone cable is

attached

Make sure to use a standard telephone line

(provided with the device). Make sure you

had correctly connected the device. Wait 30

seconds to allow ADSL Router to negotiate a

connection with ADSL service provider.

Ethernet LED does not

illuminate after Ethernet cable

is attached.

End-user must verify that the Ethernet cable is

securely connected to the hub/PC and to

ADSL Router. Make sure the PC/hub is turned

ON.

End-user must verify that they are using a

“straight-through” cable to connect to the

uplink port of a hub/switch or using a

“straight-through” cable to connect to a

computer.

ADSL FIRST LEVEL TROUBLESHOOTING

02/27/06

Problem Troubleshooting Suggestion

PC cannot access the

Internet

Use the ping utility to check whether your PC

can communicate with ADSL Router LAN IP

address. If it cannot, check the Ethernet

cabling, and check the LED status.

Check the gateway IP Address on the

computer is a valid IP address, if it is not,

correct the address.

Verify with GITN the DNS server specified for

the PC is valid.

PCs cannot display web

pages on the Internet.

Verify that the DNS server specified on the

PC’s is correct. You can use the ping utility to

test connectivity.

Note:

LAN or Gateway IP Address is an IP Address belonging to the ADSL Router.

DNS IP Addresses are 10.251.3.2 and 10.253.0.13.

ADSL FIRST LEVEL TROUBLESHOOTING

02/27/06

BASIC TROUBLESHOOTING

02/27/06

BASIC TROUBLESHOOTING

What should you do

when you see this

page ?

02/27/06

Do not panic and please follow this checklist.

Ensure the Router is ON.

UTP cable is tightly connected to the Router/IDU and PC.

Telephone line is connected to the Router/IDU.

Correct IP address, default getaway and DNS IP addresses

inserted.

Next are the easy step by step procedures for basic

troubleshooting

Note: Same method can be used for Win 98

Step 1: Click START and move the cursor to RUN

Step 2: Type command and Command prompt

(black screen) will appear

Step 3: Check your IP

• Type ipconfig

• Example, IP of PC is 10.39.155.2

Important Information to remember

IP Address = Current IP used (PC)

Subnet Mask = 255.255.255.192 (fixed for all)

Default Getaway = Router’s IP

Step 4: PING Command

The purposes for ping command

are:

• Verify hardware connection

• Test IP Network connectivity

For SchoolNet, 2 steps of ping test

need to be conducted:

1) Ping ADSL Router IP

Purpose : To check router connection

Example : ping 10.39.155.1

Refer Figure 1

2) Ping DNS IP addresses

Purpose : To check Internet browsing

Example : ping 10.251.3.2

ping 10.253.0.13

Refer Figure 2

Figure 1

Figure 2

Note:

If ping test fails,

request timed out will appear.

It means connection is not

established.

Step 5: Tracert Command

Shows interface addresses used to reach the destination

Example : tracert 10.39.155.1

Finally, if all of the steps taken fail…

Please call GITN Helpdesk Centre

1-300-88-2888

02/27/06

ADSL

DO’S AND DON’TS

02/27/06

DO’S

The power on the router shall be ON 24 hours.

Air vents must have free access to the room

ambient air for cooling. Maximum ambient

temperature is 40o C.

Please report any faulty to SchoolNet Helpdesk

(1-300-88-2888)

02/27/06

DON’TS

Do not disconnect power cable from ADSL router.

Do not expose ADSL router to rain or moisture.

Do not spills liquid on or near the ADSL router. Use a

soft, dry cloth for cleaning

Do not open the cover of the ADSL router.

Do not press the reset button (small hole) at the

back of the ADSL router.

02/27/06

Do not unplug any cables from the ADSL router.

Do not expose the ADSL router to direct sunlight.

Do not put any hot devices close to the ADSL router as it may degrade or cause damage to it.

Do not place the ADSL router on an unstable stand or table. The ADSL Router may drop and become damaged.

Do not put any heavy object on top of the ADSL router.

DON’TS

THANK YOU