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BUKU PANDUAN PELAJAR STUDENT HANDBOOK

DIPLOMA PENGURUSAN PELANCONGAN

JABATAN PELANCONGAN DAN HOSPITALITI POLITEKNIK TAWAU SABAH

2018/2019

BUKU PANDUAN PELAJAR STUDENT HANDBOOK

BUKU PANDUAN PELAJAR INI MENGANDUNGI

PANDUAN AKADEMIK BAGI PROGRAM PENGAJIAN DIPLOMA PENGURUSAN PELANCONGAN (DUP)

JABATAN PELANCONGAN DAN HOSPITALITI (JPH) POLITEKNIK TAWAU SABAH (PTS)

BERTUJUAN UNTUK MEMBERI

PENDEDAHAN DAN RUJUKAN AKADEMIK PROGRAM PENGAJIAN DUP

KEPADA PELAJAR PTS

PANDUAN-PANDUAN LAIN AKAN / TELAH DIBERITAHU DI TAKLIMAT MAJLIS SUAI KENAL (MSK) PELAJAR BAHARU PTS

DAN BOLEH JUGA DIRUJUK DI CIDOS, PAPAN KENYATAAN, LAMAN SESAWANG DAN LAIN-LAIN

2018/2019

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ISI KANDUNGAN

Aluan Timbalan Pengarah Akademik / Ketua Jabatan 2

Visi dan Misi 3

Logo Politeknik Malaysia 3

Institut Pengajian Tinggi 4

Penawaran Program 4

Pengenalan PTS 4

Carta Organisasi 5

Pejabat dan Kemudahan 5

Sinopsis Program 6

Prospek Kerjaya Graduan 6

Matlamat Program (Pai) 7

Objektif Program (PEO) 7

Hasil Pembelajaran Program (PLO) 7

Pengajaran dan Pembelajaran 8

Klasifikasi Kursus Program 8

Bidang Pengajian 9

Ringkasan Kursus 9

ALUAN TIMBALAN PENGARAH AKADEMIK / KETUA JABATAN

Salam sejahtera. Saya sukacitanya mengalu-alukan dan mengucapkan tahniah kepada semua pelajar baru kerana ditawarkan kemasukan ke Program Diploma Pengurusan pelancongan (DUP) di Jabatan Pelancongan dan Hospitaliti (JPH), Politeknik Tawau Sabah (PTS). Saya harap peluang yang diberikan akan membantu anda mengembangkan pengetahuan, minat, bakat dan kemampuan anda. Buku Panduan ini mengandungi maklumat ringkas PTS, program DUP, kurikulum dan sukatan pelajaran yang digunakan untuk pengambilan pelajar JPH PTS. Ia juga berfungsi sebagai sumber rujukan utama anda berkaitan dengan urusan akademik anda dan menyediakan maklumat yang diperlukan oleh para pelajar terutama pada pentadbiran jabatan, pelaksanaan program dan kursus yang ditawarkan. Buku panduan ini boleh digunakan oleh pelajar untuk merancang pembelajaran mereka serta rujukan untuk struktur program yang ditawarkan oleh jabatan. Bagi pihak jabatan, saya ingin mengambil kesempatan ini untuk mengucapkan terima kasih kerana memilih PTS sebagai tempat untuk menyambung pendidikan tinggi anda. Semoga ianya memberi manfaat kepada semua yang berkaitan. Terima kasih. PN. HELEN LAU @ ABD KADIR Timbalan Pengarah (Akademik) / Ketua Jabatan Jabatan Pelancongan & Hospitaliti Politeknik Tawau Sabah

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VISI DAN MISI

LOGO POLITEKNIK MALAYSIA Direka oleh: Diana Binti Jais Jabatan Rekabentuk & Komunikasi Visual Politeknik Muadzam Shah (PMS) Penerangan: 4 bucu mewakili teras yang terkandung dalam Halatuju Transformasi Politeknik dan juga 4 komponen utama dalam TVET iaitu Teknikal, Vokasional, Pendidikan & Latihan. Arah lengkungan ke atas melambangkan peningkatan kemahiran dan tahap kebolehpasaran pelajar serta peranan politeknik sebagai peneraju TVET. Fon yang digunakan bagi POLITEKNIK adalah Dodge Font yang berkonsep futuristik melambangkan kesediaan JPP dalam memandu organisasi ke arah teknologi global. Perkataan MALAYSIA menggunakan fon Abeatby Kai bagi memperlihatkan elemen kemodenan. Cambria Bold pula digunakan bagi perkataan yang mewakili nama-nama politeknik yang ada. Rupa huruf Serif yang lebih formal digunakan bagi memperlihatkan kesungguhan politeknik dalam melahirkan graduan berkualiti dan berdaya saing. Warna merah melambangkan keberanian dan kegagahan. Warna hitam pula mewakili aspek profesionalisma.

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INSTITUSI PENGAJIAN TINGGI Nama institusi: Politeknik Tawau (PTS) Alamat institusi: KM 36, Jalan Apas Balung, 91009 Tawau, Sabah. No. Telefon : +608 995 0500 No. Faksimili : +608 995 0501 Emel : admin@politawau.edu.my Portal Rasmi : www.politawau.edu.my

PENAWARAN PROGRAM AKADEMIK Nama program: Diploma Pengurusan Pelancongan (DUP) Mod pengajian: Sepenuh masa Jangka masa pengajian: 3 tahun / 6 semester

PENGENALAN PTS Politeknik Tawau Sabah (PTS) secara rasminya memulakan operasinya

pada 29 September 2017 di Institut Pendidikan Guru Kampus Tawau (IPGK

Tawau) apabila IPGK Tawau diarahkan untuk bertukar fungsi sebagai

sebuah politeknik. Bagaimanapun pada akhir tahun 2018, PTS dan IPGK

Tawau menjadi dua buah organisasi pendidikan tinggi di bawah

Kementerian Pendidikan Malaysia bersama-sama menjalankan operasi (co-

exist) di kampus IPGK Tawau.

PTS menerima kemasukan pelajar baharu secara julung kalinya pada 3

Disember 2018 yang mengikuti program pengajian Diploma Pengurusan

Pelancongan (DUP) selama 3 tahun, dalam satu Jabatan Akademik iaitu

Jabatan Pelancongan dan Hospitaliti (JPH). Pada masa akan datang,

program pengajian Diploma Pelancongan Rekreasi (DRT) turut akan

ditawarkan di PTS dan mungkin program-program pengajian yang lain.

Program pengajian ini direka secara home-grown, bersifat hands-on serta

application-oriented education and training. Selain itu program ini

menekankan penghasilan pelajar ready-to-work dan Diploma yang

dianugerahkan mempunyai komponen yang besar dalam aspek

pembelajaran berasaskan pekerjaan atau Latihan Industri - Work Based

Learning (LI-WBL).

Program pengajian ini dilaksanakan di PTS bertujuan memperluaskan

penawaran program yang sesuai berdasarkan ekonomi setempat iaitu

dalam industri pelancongan dan hospitaliti, membuka peluang orang ramai

melanjutkan pelajaran ke peringkat pengajian yang lebih tinggi, serta

memberi peluang pekerjaan yang luas kepada bakal graduan.

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CARTA ORGANISASI

PEJABAT DAN KEMUDAHAN

Antara pejabat & kemudahan di PTS (sedia ada DAN dalam perancangan *):

i. Blok Akademik

- Pejabat Pengarah & Timb. Pengarah - Pejabat Pentadbiran & Kewangan - Pejabat Ketua Jabatan & Pensyarah - Pejabat Unit HEP & Unit PLI - Pejabat Unit Peperiksaan - Pejabat Unit Kualiti & Unit LPL - Pejabat Unit IDM & Unit ICT - Pejabat Unit Pembangunan & Penyelenggaraan - Pejabat Unit Kaunseling

- Bilik Mesyuarat / Persidangan - Bilik Seminar - Bilik MPP - Bilik Sakit - Surau - Tandas

- 17 buah Bilik Kuliah - 3 buah Bilik Tutorial - 1 buah Dewan Kuliah

ii. Blok Rekabentuk dan Teknologi - Tourism Recreational Resource Centre (Marine) - Tourism Recreational Resource Centre (Terrestrial) - Front Office Simulation Centre - Tourism Interpretation Centre

- 2 buah Makmal Komputer - 2 buah Technology Enable Classroom - 1 buah Bilik Kuliah

Untuk melihat Carta Organisasi PTS, sila layari Portal Rasmi PTS di www.politawau.edu.my

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- 2 buah Mini Lecturer Theatre / Bilik Tayangan - 1 buah Makmal - Bilik Kokurikulum & Kebudayaan - Bilik Keusahawanan - Pusat Pelajar (Student Centre) - Pusat Sumber (Perpustakaan)

- Stor Pusat & Peralatan Sukan - Bilik Percetakan - Kedai Koperasi - Surau - Tandas

iii. Padang & Gelanggang Sukan iv. 2 buah Blok Asrama Pelajar v. Kafeteria vi. Kuarters Staf Kerajaan

Antara kemudahan lain di IPGK Tawau secara usahasama: i. Dewan Serbaguna ii. Medan Selera iii. Masjid iv. Astaka v. Gimnasium vi. Pusat Sumber (Perpustakaan)

* Beberapa kemudahan PTS menggunapakai kemudahan IPGK Tawau dan dalam

perancangan dibina / diubahsuai di 2 blok bangunan milik PTS.

SINOPSIS PROGRAM Diploma Pengurusan Pelancongan (DUP) dibangunkan khusus dengan menyediakan struktur pengajian dalam bidang pelancongan secara menyeluruh. Antara kandungan pengajian dan aktiviti kompetensi yang diperkenalkan dalam program ini ialah seperti Operasi Perjalanan dan Pelancongan, Pengurusan Taman dan Rekreasi, Pengurusan Kemudahan, Pengurusan Acara, Pelancongan Rekreasi, Pengurusan Kaunter hadapan dan Perkhidmatan Interpretasi Pelawat. Kompetensi asas lain dalam industri pelancongan seperti asas pelancongan dan hospitaliti, pembangunan profesionalisme, komunikasi, keselamatan dan kesihatan, keusahawanan, pengurusan keselamatan dan risiko, pengurusan taman tema dan pengurusan risiko juga diterapkan dalam program ini. Program diploma ini ditawarkanselama enam (6) semester termasuk latihan industri berstruktur pada semester akhir bertujuan meningkatkan kemahiran dan kecekapan pelajar serta membolehkan mereka memasuki dan berfungsi dengan berkesan dalam pasaran kerja sebaik sahaja tamat pengajian.

PROSPEK KERJAYA GRADUAN Sebaik menamatkan pengajian, graduan program ini mempunyai pilihan dan laluan kerjaya seperti berikut:

- Pegawai Pelancongan - Pegawai/Pembantu Taman Tema - Pegawai Interpretasi Alam - Penyelia Taman Tema - Penyelia Perjalanan dan Pelancongan - Penyelia Kemudahan Rekreasi / Jurulatih Rekreasi - Perunding Jualan dan Pemasaran Pelancongan - Perunding Pembangunan Pakej Perjalanan - Pegawai Tempahan & Tiketan - Penyelia / Penyelaras Pengurusan Acara - Usahawan dalam Perniagaan Pelancongan, Perjalanan dan Lawatan - Penyelia Program Pelancongan / Pengajar / Fasilitator - Ketua lawatan

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MATLAMAT PROGRAM (PAi) Diploma Lulusan Pengurusan Pelancongan di Politeknik Kementerian Pendidikan akan mempunyai pengetahuan, kemahiran teknikal dan sikap untuk menyesuaikan diri dengan kemajuan teknologi dan cabaran baru dalam bidang pelancongan. * * Sila gunapakai versi Bahasa Inggeris untuk maksud lebih tepat. Rujuk CIDOS dan pensyarah kursus.

OBJEKTIF PROGRAM (PEO) Program diploma ini akan melahirkan pekerja separa profesional yang: *

1) dapat menyampaikan pemahaman kritikal berasaskan pengetahuan, berkoordinasi dengan pembangunan kemahiran teknikal yang tinggi dan dipaparkan dengan sikap yang berkualiti dalam bidang pelancongan;

2) dapat berkomunikasi secara berkesan dan mampu berkemahiran sosial, berkepimpinan tinggi dan bersedia untuk bertanggungjawab ke arah negara dan masyarakat membangun;

3) dapat membangunkan dan menyesuaikan diri beberapa kemahiran utama dan analisis teknikal dalam menangani pelbagai permasalahan;

4) dapat menunjukkan kemahiran keusahawanan dan mengiktiraf keperluan pembelajaran sepanjang hayat untuk kemajuan kerjaya yang berjaya.

* Sila gunapakai versi Bahasa Inggeris untuk maksud lebih tepat. Rujuk CIDOS dan pensyarah kursus.

HASIL PEMBELAJARAN PROGRAM (PLO) Selepas tamatnya program, graduan akan dapat: *

1) menunjukkan pengetahuan untuk memenuhi keperluan semasa dan menyesuaikan diri dengan cabaran dan perubahan industri pelancongan dan perhotelan;

2) melaksanakan kemahiran praktikal secara profesional mengikut etika, moral dan undang-undang dalam industri pelancongan dan perhotelan;

3) mengamalkan kemahiran komunikasi yang berkesan, kepimpinan dan kerja berpasukan dalam menyampaikan perkhidmatan berkualiti tinggi dalam industri pelancongan dan perhotelan;

4) menyelesaikan masalah operasi dalam industri pelancongan dan perhotelan dengan menggunakan pemikiran kritis dan kemahiran menyelesaikan masalah;

5) menunjukkan tanggungjawab dan penguasaan kemahiran sosial untuk memenuhi matlamat bersama dalam industri pelancongan dan perhotelan;

6) memupuk pertumbuhan intelektual dan profesional menerusi aktiviti pembelajaran sepanjang hayat dan penggunaan maklumat yang berkesan dari pelbagai sumber; dan

7) memupuk kemahiran keusahawanan dan pengurusan dalam disiplin yang berkaitan menyumbang kepada industri pelancongan dan perhotelan.

* Tulisan yang di-bold kan adalah domain pembelajaran. Sila gunapakai versi Bahasa Inggeris untuk maksud lebih tepat. Rujuk CIDOS dan pensyarah kursus.

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PENGAJARAN DAN PEMBELAJARAN Pengajaran dan pembelajaran (PdP) dalam kelas adalah berasaskan penyampaian syarahan, aktiviti simulasi, main-peranan (roleplay), perbincangan, pembentangan, ceramah, projek dan amali (di makmal komputer, pejabat simulasi, dapur latihan, restoran dan di luar kelas seperti aktiviti acara dan rekreasi) berteraskan sistem pendidikan secara Outcome-Based Education (OBE). Bahasa Inggeris adalah medium utama dalam PdP bagi program DUP kecuali bagi beberapa kursus di bawah Unit Pengajian Am (UPA). Kelas dilakukan pada setiap minggu (Isnin-Jumaat) mengikut jadual waktu yang telah ditetapkan dan setiap program itu mempunyai komposisi yang berbeza daripada kursus yang ditawarkan seperti kombinasi berikut: wajib, teras umum, teras disiplin dan latihan industri (latihan praktikal / praktikum). Manakala kelas Kursus Secara Sambilan (KSS) dilakukan pada setiap Sabtu dan Ahad. Walau bagaimanapun, pada hari cuti juga kadang kala pelajar hadir untuk menyiapkan tugasan yang diberi seperti acara atau projek. Penilaian pelajar termasuklah kuiz, ujian bertulis, tugasan, laporan, amali dan sebagainya yang dilaksanakan secara berterusan sepanjang semester akademik. Penilaian berterusan ini bernilai 50% manakala peperiksaan akhir (bertulis) bernilai 50% daripada jumlah keseluruhan sebanyak 100% atau 100% penilaian berterusan tanpa peperiksaan akhir. Manakala penilaian untuk latihan industri dilakukan oleh penyelia syarikat latihan industri dan pensyarah Politeknik Malaysia (mengikut zon) yang dilantik berdasarkan format penilaian yang ditetapkan.

KLASIFIKASI KURSUS PROGRAM

Bil. Klasifikasi Jam Kredit Peratus (%)

i. Wajib 15 16

ii. Teras Umum 18 19

iii. Teras Disiplin 51 54

iv. Elektif 0 0

v. Latihan Industri 10 11

Jumlah 94 100

Bil. Klasifikasi Jumlah Peratus (%)

i. Kuliah 51 43

ii. Praktikal (Praktikal + Tutorial)

67 57

Jam Pertemuan 118 -

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BIDANG PENGAJIAN Program Diploma Pengurusan Pelancongan merupakan teras pengajian Pelancongan dan Hospitaliti di Jabatan Pelancongan dan Hospitaliti. Pelajar yang mengikuti pengkhususan dalam bidang ter-tentu akan mengambil kursus tambahan pilihan. Bidang pengajian asas dalam pengurusan pelancongan digambarkan seperti berikut: Asas Pelancongan

Asas Pelancongan dan Hospitaliti

Pelancongan Malaysia

Geografi Pelancongan Profesionalisme Pelancongan

Profesionalisme dan Khidmat Pelanggan

Pemasaran Pelancongan dan Hospitaliti

Undang-undang Pelancongan dan Hospitaliti

Prinsip Pengurusan

Gelagat Pengguna

Kepelbagaian Budaya

Keusahawanan

Prinsip Perakaunan untuk Pelancongan dan Hospitaliti

Pekerjaan, Keselamatan dan Kesihatan (OSH)

Pengurusan Sumber Manusia Operasi Pelancongan

Pelancongan Rekreasi Darat dan Air

Teknik Pemanduan Pelancong

Operasi Agensi Pengembaraan

Operasi dan Pengurusan Acara

Sistem Pengedaran Global (GDS)

Amalan Kaunter Hadapan

Khidmat Interpretasi Pelawat

Pelancongan Berasaskan Komuniti

Pelancongan Lestari

Projek Pelancongan

RINGKASAN KURSUS

SEMESTER 1 PENGAJIAN MALAYSIA memupuk penghayatan ke arah melahirkan generasi yang cintakan negara. Kursus ini juga dapat mendidik kelompok masyarakat yang mempunyai daya juang yang tinggi dan mampu menghadapi cabaran di peringkat antarabangsa. Kursus ini memberi penghayatan tentang sejarah dan politik, perlembagaan Malaysia, kemasyarakatan dan perpaduan, pembangunan negara dan isu-isu kepri-hatinan negara. Objektif kursus ini adalah untuk melahirkan warganegara yang setia dan cintakan negara, berwawasan serta bangga menjadi rakyat Malaysia. COMMUNICATIVE ENGLISH 1 focuses on developing students’ speaking skills to enable them to communicate effectively and confidently in group discussions and in a variety of social interactions. It is designed to provide students with appropriate reading skills to comprehend a variety of texts. It is also aimed to equip students with effective presentation skills. OCCUPATIONAL SAFETY AND HEALTH course is designed to impart understanding of the self-regulatory concepts and provisions under the Occupational Safety & Health Act (OSHA). This course presents the responsibilities of employers and employees in implementing and complying with the safety procedures at work. This course provide an understanding of the key issues in OSH management, incident prevention, Emergency Preparedness and Response (EPR), fire safety, occupational first aid, Hazard Identification, Risk Assessment and Risk Control (HIRARC) and guide the students gradually into this multi-disciplinary science. PROFESSIONALISM AND CUSTOMER SERVICE exposes students to skills required for establishing a specific career path offered through personal and professional development. This course leads students to practise excellent hospitality and customer service attitude which are

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integral for success in tourism and hospitality industry. By providing a platform for students to keep abreast of the current practices, passion for tourism and hospitality professionalism can be inculcated. Students will demonstrate positive and warm hospitable attitude and values in delivering high quality service. FUNDAMENTALS OF TOURISM AND HOSPITALITY exposes students to the profile, complexity and interrelation of tourism and hospitality sec-tors, including the significance of tourism to the host and global communities. Students are also introduced to the career, academic and entrepreneurial prospects which exist in the industry. The reality of workplace demands and employability skills in the tourism and hospitality profession are also shown. Students are given the opportunity to gain experience through talks on tourism and hospitality industry delivered by invited guest speakers. TOURISM MALAYSIA exposes students to the tourism scenario in Malaysia. It also covers the history of Malaysian tourism while instilling a sense of appreciation and pride towards Malaysia. Students’ depth of knowledge and understanding of Malaysia will leave a significant and positive impact to the tourism industry in Malaysia. Students are also exposed to the various tourism products and attractions available as well as not forgetting the demands and existing supply in Malaysia. Students are given the opportunity to gain experience through field trips and talks on tour-ism and hospitality industry delivered by invited guest speakers. TOURISM GEOGRAPHY exposes the students to the basic geographical components of tourism. Students are also exposed to the resources, physical features, attractions, transportation, climatic variations, study of maps, time difference, International Date Line and the importance of geography in tourism. This course also aims to introduce the students to the tourist generating countries to Malaysia. BADAN BERUNIFORM memfokuskan kepada penguasaan penge-tahuan dan kemahiran khusus secara holistik bagi mengukuhkan pemben-tukan kemahiran insaniah pelajar yang positif.

SEMESTER 2 PELANCONGAN DAN HOSPITALITI DALAM ISLAM memberi pengetahuan tentang konsep asas Islam dan seterusnya membincangkan konsep pelancongan dan hospitaliti mengikut perspektif Islam. Ia merangkumi penyediaan rumah penginapan, makanan, layanan terhadap tetamu dan hubungan alam sekitar dalam bidang pelancongan. Seterusnya membincangkan konsep asas kaedah fiqh, nilai-nilai kebersihan dan estetika Islam dalam bidang tersebut dan seterusnya membincangkan isu-isu semasa yang berkaitan dengannya. NILAI MASYARAKAT MALAYSIA membincangkan aspek sejarah pembentukan masyarakat Malaysia, nilai-nilai agama serta adat resam dan budaya masyarakat majmuk. Selain itu, pelajar diberi kefahaman mengenai tanggungjawab individu dalam kehidupan dan cabaran-cabaran dalam membangunkan masyarakat Malaysia. ENTREPRENEURSHIP focuses the principles and concept of entrepreneurship. This course concentrates on the systematic methods of getting business ideas. This course also prepares students on conduct-ing online business using social media marketing. It also emphasizes a preparation of business plan and developing their entrepreneurial skills. GLOBAL DISTRIBUTION SYSTEM (GDS) is designed for students who want to start a career in the travel industry or upgrade their profes-sional competence in travel counselling. The course is designed to fa-miliarise students with the basic standards in air travel pricing and tick-eting, to provide them with sales and customer service skills, product knowledge and destination awareness and computer reservation sys-tems. It contains general information about fares and ticketing, reporting plans, ticketing agreement tables, tickets, and journey and passenger types.

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FRONT OFFICE PRACTICE exposes students to the structure, requirements and the role of front office operation in ensuring the success of tourism and hospitality business. Students will develop knowledge and competencies of front office operations including guest reservation, registration and receptions, accounts, cashier and night audit, concierge and guest services. Students are able to use the front office systems, assess and interpret data, and understand the vital role of the front office as the interdepartmental cooperation and communication link to other departments in an organisation. This course also emphasizes the importance of front desk excellent personal development and customer service. RECREATIONAL TOURISM I (TERRESTRIAL) exposes students to terrestrial-based recreation activities within the tourism industry. Stu-dents will develop competencies in the overall operation and management of terrestrial-based recreational activities. All terrestrial-based recreational activities are conducted based on international safety and risk management plan standards. To ensure successful implementation of this course, the teaching and learning process must apply flexible and innovative scheduling strategies. TOURIST GUIDING TECHNIQUES exposes students to the major aspects of professional tour guiding: public speaking, communication skills, interpretation, and tour commentary. Students will gain hands-on experience in designing, conducting, guiding and managing a sightseeing tour, delivering tour commentary on-site and conducting a group tour operation to completion. SUKAN memfokuskan kepada penguasaan pengetahuan dan ke-mahiran khusus secara holistik bagi mengukuhkan pembentukan kema-hiran insaniah pelajar yang positif. BADAN BERUNIFORM 1

SEMESTER 3 COMMUNICATIVE ENGLISH 2 emphasises the skills required at the workplace to describe products or services as well as processes or procedures. It also focuses on the skills to give and respond to instructions. This course will also enable students to make and reply to enquiries and complaints.

TOURISM AND HOSPITALITY MARKETING provides knowledge on theories, concepts and strategies applied in marketing tourism and hospitality product and services. The current practices and methods of professional selling provide opportunities to practice and develop communication skills, organizational skills, and other skills necessary to succeed in any career particularly in the profession of selling. The course focuses on the use of eight marketing mix (8Ps) strategies, consumer behaviour, marketing research, market segmentation and positioning and marketing plan in tourism and hospitality industry. TRAVEL AGENCY OPERATION exposes students to the objective, purpose and roles of travel agency. All the topics discussed will help the students to prepare effective travel agency operation. Students are also exposed to the professional travel agency operation in Malaysia. TOURISM AND HOSPITALITY LAW covers the basic concepts and application of the key principles of law applicable to tourism, hospitality, and related industries. Students are exposed to the Malaysian Legal System, Law of Contract, Agency Law, Negligence, and Employment Law. This course will also discuss related laws from an Islamic perspective and procedures related to sexual harassment. Students are also required to conduct case studies related to legal and liability issues in tourism and hospitality industry.

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RECREATIONAL TOURISM 2 (MARINE) exposes students to marine-based recreational activities within the tourism industry. Students will develop competencies in overall operations and management of marine-based recreational activities. All recreational activities will be conducted based on international safety and risk management plan standards. To ensure successful implementation of this course, the teaching and learning process must apply flexible and innovative scheduling strategies.

EVENT OPERATION AND MANAGEMENT covers the knowledge and understanding of planning and management skills of an event. Students are required to prepare event budgets, set event objectives, plan and manage a successful event. The course also looks at the operational and marketing planning as well as managing, implementing and evaluating the event. KELAB memfokuskan kepada penguasaan pengetahuan dan kema-hiran khusus secara holistik bagi mengukuhkan pembentukan kemahiran insaniah pelajar yang positif. BADAN BERUNIFORM 2 SEMESTER 4 COMMUNICATIVE ENGLISH 3 aims to develop the necessary skills in students to analyse and interpret graphs and charts from data collected as well as job hunting mechanics. Students will learn to present data through the use of graphs and charts. Students will learn the process of job hunting which includes job search strategies and making enquiries. They will also learn to write resumes and cover letters. The students will develop skills to introduce themselves, highlight their strengths and abilities, present ideas, express opinions and respond appropriately during job interviews.

PRINCIPLES OF ACCOUNTING FOR TOURISM AND HOSPITALITY provides the knowledge on concepts and principles of

accounting in various business transactions. The course gives emphasis on source documents, books of prime entry, double entry accounting system, preparation of a trial balance, adjustment and preparation of financial statement at the end of an accounting period. CULTURAL DIVERSITY discusses the importance of cultural aware-ness and sensitivity in effective human resources management practices in the hospitality industry. The course examines the increasing cultural diversity found in both the consumer and employee populations and how managers can address different cultural needs of the relevant populations. Students will also be exposed to the issues of various cultures and ethnic communities. VISITOR INTERPRETATION SERVICES covers the basic concepts and application of interpretation services in tourist and visitor attraction. It includes the principles, competencies, methodologies, and planning ele-ments in interpretation services for visitors and tourists. Students are required to plan and accomplish interpretation assignments and project. PRINCIPLES OF MANAGEMENT contains management aspects such as planning, organising, leading, controlling and human resources management in tourism context. The concept, elements, types and process of management will be discussed during the course of study. The understanding of management principles in tourism context is very much required for enhancement of future career. TOURISM EXPEDITION equips students with real life experi-ence on planning, organising and managing domestic and interna-tional tourism expedition. Students are required to plan activities for fundraising and sponsorship. This course emphasizes on tour-ism expedition briefing, conducting a trip to the tourist attraction area, conducting tourism survey, preparing report and presenta-tion.

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SEMESTER 5 KOMUNIKASI DAN PENYIARAN ISLAM memfokuskan kepada penguasaan konsep, kemahiran komunikasi dan penyiaran islam bagi meningkatkan kefahaman pelajar secara holistik terhadap kursus ini. CONSUMER BEHAVIOUR introduces the important areas of consumer behaviour and puts forward a simple decision making model. Internal and external influences on consumer behaviour are explored. The course also looks at the typologies of consumer behaviour as well as segmentation. Students will also be exposed to the markets and demands as well as the emergence of new markets, issues and changes in tourism demand. HUMAN RESOURCE MANAGEMENT exposes students to various topics such as recruitment, selection, training, performance appraisal, payment system and rewards. Students are also introduced to the benefits, reward and industrial relation during the course of this study. They will also learn the turnover rate method and stability index which is useful in the management of human resource. TOURISM PROJECT exposes the students on knowledge and skills in management, marketing, accounting and interpretation. The types of the project consist of research, design and product develop-ment related to tourism field. Students will be supervised by lecturer who acts as their project supervisor. For assessment purposes, stu-dents are required to plan and implement the project. Students are also required to produce a project proposal and report in a profes-sional manner. SUSTAINABLE TOURISM exposes students to the techniques in managing tourism resources and ways to reduce the negative impact of tourism development. Students are exposed to the topics on sustainable development progress such as conservation and preservation, carrying capacity, environmental impact assessment and visitor management techniques that are used to minimise the negative impact caused by tourism activities. Students are also required to

organize activities to enhance their understanding of sustainable tourism knowledge in tourism industry. COMMUNITY BASED TOURISM (CBT) is designed to expose students to the concepts, planning and programming process of a com-munity-based tourism destination or attractions. Based on established CBT development manual, this syllabus allows students to put into practise the leadership role in the initial start-up process and operation of a CBT destination. Topics include the understanding of com-munity-based tourism concepts and principles, destination selection process, community readiness and resources assessment, community capacity building process, leadership and administrative set-up, quality programming design, marketing and networking. SEMESTER 6 LATIHAN INDUSTRI * Sila gunapakai versi Bahasa Inggeris untuk maksud lebih tepat. Rujuk CIDOS dan pensyarah kursus.