stream cm3b6c2m2.stackpathcdn.com/wp-content/uploads/2017/...located in kuching, sarawak. ii. iot...

STREAM C

HARIPERTAMA

NAMA KUMPULAN : IOT KINGSMEN

ORGANISASI : IOT MANAGEMENT SDN. BHD.TAJUK PROJEK : TERMINAL AUTOMATION SYSTEM FOR ACHIEVING OPERATIONAL EXCELLENCEPENJIMATAN PROJEK : RM 460,000 PER ANNUM

A. LATAR BELAKANG PROJEK

i. INDEPENDENT OIL TERMINAL (IOT) MANAGEMENT SDN BHD IS A JOINT VENTURE COMPANY

LOCATED IN KUCHING, SARAWAK.

ii. IOT MANAGEMENT SDN BHD FUNCTIONS AS A TERMINAL OPERATOR, OF WHOM PEFORMS

RECEIVING, STORAGE, HANDLING AND DISTRIBUTION OF PETROLUEM PRODUCTS.

iii. TERMINAL INITIALLY OPERATES FULLY IN MANUAL OPERATIONS.

iv. MANUAL TERMINAL OPERATIONS LED TO UNSATISFACTORY OPERATIONAL EFFICIENCY, APART

FROM HIGH OPERATIONAL COST AND UNDERPERFORMED SAFETY CONTROLS.

v. IMPLEMENTATION AND INCORPORATION OF TERMINAL AUTOMATION SYSTEM (TAS).

B. PUNCA UTAMA MASALAH

i. EXCESSIVE ROAD TANKERS TURNAROUND TIME.

ii. INCONSISTENCY AND INACCURACY OF STOCK INVENTORY RECORDING AND MANAGEMENT.

iii. OBSOLETE EQUIPMENT AND LOW EFFICIENCY OF CRITICAL EQUIPMENT.

iv. HIGH OVERHEAD WITH MANUAL OPERATION.

v. HIGH OPERATING EXPENDITURES.

vi. HSSE CONCERNS – CHEMICAL EXPOSURE OF HAZARDOUS PRODUCTS.

C. CADANGAN PENYELESAIAN INOVATIF & KREATIF

i. COMPARISON AND EVALUATION ON TERMINAL AUTOMATION SYSTEM (TAS) IMPLEMENTATION.

ii. COST EVALUATION.

iii. RETURN OF INVESTMENT (ROI).

iv. SELECTION OF VENDORS.

v. VENDOR’S SERVICES AND SUPPORT AVAILABILITY.

vi. TECHNOLOGY SUPPORT DURATION.

vii. STOCK MANAGEMENT SYSTEM AVAILABILITY.

viii. MANPOWER OPTIMISATION.

ix. MINIMAL CHEMICAL EXPOSURE.

D. TANDA ARAS

i. ECONOMICAL VALUE.

ii. OPERATIONAL EXCELLENCE.

iii. HSSE IMPACTS.

iv. PROJECT PROGRESS MEASUREMENT, TRACKING AND MONITORING.

v. S-CURVE – PLAN VS ACTUAL.

E. PENCAPAIAN PROJEK & PENCIPTAAN NILAI

i. ECONOMICAL VALUE ACHIEVEMENT WITH ROI AND REDUCED OPERATING COSTS.

ii. OPERATIONAL VALUE ACHIEVEMENT WITH INCREASED AND OPTIMUM OPERATIONAL EFFICIENCIES.

iii. HSSE VALUE ACHIEVEMENT WITH IMPROVED SAFETY PERFORMANCE AND INTANGIBLE BENEFITS.

iv. OPERATIONAL EQUIPMENT EFFICIENCIES (OEE).

F. ANUGERAH, PENGHARGAAN & PENGIKTIRAFAN

i. OPERATIONAL EQUIPMENT EFFICIENCIES (OEE) DOCUMENTATION AND RECORDING

ii. INCORPORATION OF NEW STANDARD OPERATING PROCEDURES (SOP)

iii. ACCREDITATION OF ISO 9001:2015 & 14001:2015

NAMA KUMPULAN : Q4EU

ORGANISASI : PLUS MALAYSIA BERHAD

TAJUK PROJEK : KELEWATAN MEMASANG PERALATAN KESELAMATAN SEWAKTU

MENJALANKAN TUGAS PENGUATKUASAAN.

PENJIMATAN PROJEK : PENJIMATAN KOS RAWATAN PENGUATKUASA DAN KEKERAPAN

MENUKAR BARANG-BARANG PERALATAN KESELAMATAN


- KELEWATAN MEMASANG PERALATAN KESELAMATAN SEPERTI KUN, BLINKERS DAN LAIN-

LAIN PERALATAN ADALAH DISEBABKAN KESUKARAN MENGAMBIL PERALATAN TERSEBUT DAN

IANYA BOLEH MENYEBABKAN KEHILANGAN NYAWA PENGUATKUASA DAN PENGGUNA

LEBUHRAYA.- KESUKARAN MENGAMBIL PERALATAN BARANG-BARANG YANG BERAT SEPETI FLOOR

JACK, AIR COMPRESSOR BOLEH MENYEBABKAN PENGUATKUASA MENGALAMI SAKIT TULANGBELAKANG ( SLIP DISC )

- PERALATAN JUGA AKAN MUDAH ROSAK KERANA TIDAK DISIMPAN DENGAN BAIK

- PERALATAN YANG ROSAK AKAN KERAP DIGANTI DAN MENYEBABKAN PENINGKATAN KOS

SYARIKAT


- MASA YANG LAMA UNTUK MENGAMBIL PERALATAN KESELAMATAN KERANA KESUKARAN

MENGAMBIL

PERALATAN TERSEBUT.

- PERALATAN KESELAMATAN BERSELERAK DIDALAM KENDERAAN PENGUATKUASA TERUTAMA

SEMASA MENYIMPAN SEMULA PERALATAN KESELAMATAN SELEPAS MENGHADIRI

KEROSAKAN/KEMALANGAN KENDERAAN PENGGUNA LEBUHRAYA KERANA PENGUATKUASA

INGIN CEPAT MENINGGALKAN LOKASI DEMI KESELAMATAN PENGUATKUASA DAN UNTUK

KELOKASI BARU SEKIRANYA ADA BERLAKU KEROSAKAN/KEMALANGAN DILOKASI LAIN.

- TIADA RAK ATAU BEKAS YANG SESUAI DISEDIAKAN UNTUK MENGISI PERALATAN KESELAMATAN

- PERALATAN YANG BERAT DAN SUKAR DIAMBIL BOLEH MENYEBABKAN PENGUATKUASA

MENGALAMI

SAKIT TULANG BELAKANG ( SLIP DISC )


- MENYIMPAN PERALATAN DIDALAM BAKUL SUPAYA TIDAK BERSELERAK DAN MUDAH DIAMBIL

DAN

DISELENGGARA.

- MENGGUNAKAN TROLI BAGI MEMPERCEPATKAN DAN MEMUDAHKAN MENGAMBIL PERALATAN

YANG

BERAT.

- GABUNGAN RAK DAN TROLI MAKA TERHASIL - ” ROLLER TRAY COMPARTMENT ” BAGI

MEMPERCEPATKAN DAN MEMUDAHKAN PROSES MENGAMBIL DAN MENYIMPAN PERALATAN

KESELAMATAN.

D. TANDA ARAS- KENDERAAN PLUS RONDA

- KENDERAAN EDGENTA

NAMA KUMPULAN : Q4EU


TAJUK PROJEK : KELEWATAN MEMASANG PERALATAN KESELAMATAN SEWAKTU

MENJALANKAN TUGAS PENGUATKUASAAN.

PENJIMATAN PROJEK : PENJIMATAN KOS RAWATAN PENGUATKUASA DAN KEKERAPAN

MENUKAR BARANG-BARANG PERALATAN KESELAMATAN


- MENGURANGKAN MASA MENGAMBIL PERALATAN KESELAMATAN SEWAKTU MENJALANKAN

TUGAS PENGUATKUASAAN SEBANYAK 45% ( DARI 16 MINIT KE 9 MINIT ).- MENGURANGKAN KOS RAWATAN PERUBATAN KAKITANGAN PENGUATKUASA SEKIRANYA

MENGALAMI SAKIT TULANG BELAKANG @ SLIP DISC = RM325,200.00, KOS KEKERAPANMENUKAR PERALATAN KESELAMATAN YANG ROSAK = RM20,448,000.00, KOS PENJIMATANKESELURUHAN = RM 345,648.00

- MENGURANGKAN RISIKO KEMALANGAN PENGGUNA LEBUHRAYA DAN PENGUATKUASASEWAKTU BERADA DI DALAM LEBUHRAYA SEMASA MENGHADAPI KEROSAKAN /KEMALANGAN DALAM LEBUHRAYA.


- MENDAPAT ANUGERAH EMAS PERTANDINGAN KIK PERINGKAT WILAYAH UTARA

- MENDAPAT PENGIKTIRAFAN DARI PIHAK PENGURUSAN TERTINGGI PLUS TERHADAP

PROJEK Q4EU UNTUK DI REPLIKASIKAN KESEMUA KENDERAAN PENGUATKUASA PLUS

- MENDAPAT PENGHARGAAN DARI PIHAK SYARIKAT UNTUK MEMASUKI PERTANDINGAN KIK

PERINGKAT LLM.

NAMA KUMPULAN : OPD REFORM

ORGANISASI : ALAM FLORA SDN. BHD.

TAJUK PROJEK : KESUKARAN MELAKUKAN AKTIVITI PEMBERSIHAN LONGKANG DI

KAWASAN PERKHIDMATAN

PENJIMATAN PROJEK : RM3927.60/BULAN


MELALUI PERMASALAHAN YANG DIHADAPI KETIKA MELAKUKAN AKTIVITI PEMBERSIHAN

LONGKANG,

BEBERAPA PUNCA MASALAH TELAH DIKENALPASTI DAN OBJEKTIF PROJEK ADALAH SEPERTI

BERIKUT:

PUNCA MASALAH

A. TERDAPAT TUMPAHAN ’LEACHATE’ SEMASA KERJA PEMBERSIHAN LONGKANG

DIJALANKAN

MENYEBABKAN KETIDAKPATUHAN ’KEY PERFORMANCE INDEX’ (KKPI) DIKENAKAN

B. KESUKARAN MEMASUKKAN SISA LONGKANG KE DALAM BEG PLASTIK

OBJEKTIF PROJEK

MEMASTIKAN 0 KKPI LONGKANG, 0 ADUAN AWAM LONGKANG, MEMUDAHKAN PROSES KERJA

PEMBERSIHAN

LONGKANG, MENINGKATKAN PRESTASI KERJA DAN MEMENUHI MATLAMAT SYARIKAT.


a. PERALATAN KERJA PEMBERSIHAN LONGKANG SECARA MANUAL TIDAK SESUAI

b. TIADA ALAT MENGASINGKAN SISA LONGKANG DAN AIR


MENCIPTA ALAT YANG DAPAT MENGASINGKAN SISA LONGKANG DAN AIR.

D. TANDA ARAS

- BAKUL SAMPAH

- TONG SAMPAH YANG

- TROLI BOLEH DIPUSING


PRODUKTIVITI DAN KECEKAPAN PEKERJA MENINGKAT.


I) ANUGERAH EMAS DI KONVENSYEN MINI TEAM EXCELLENCE 2017, WILAYAH TENGAH

II) ANUGERAH EMAS DI KONVENSYEN TEAM EXCELLENCE 2017, WILAYAH TENGAH

NAMA KUMPULAN : VALOR


TAJUK PROJEK : KEROSAKAN ALB LAMBAT DIBAIKPULIH

PENJIMATAN PROJEK :


ALB LAMBAT DIBAIKPULIH DI SEKSYEN S1 SERINGKALI DIPERTIKAIKAN MENJADI PUNCA LORONG

DITUTUP DAN TIDAK BEROPERASI DALAM JANGKA MASA YANG AGAK LAMA. INI BERIKUTAN DARIPADA

MASALAH ALB TIDAK BERFUNGSI SEPENUHNYA SEPERTI KEADAAN FIZIKAL ALB BOOM YANG PATAH,

BENGKOK DAN REPUT SELAIN DARIPADA MASALAH SISTEM ALB ITU SENDIRI KADANG- KALA

TERGENDALA. MASALAH INI BOLEH MENJEJASKAN IMEJ SYARIKAT SEBAGAI SEBUAH SYARIKAT KONSESI

LEBUHRAYA YANG TERBESAR DI MALAYSIA.


MAIN-KONTRAKTOR LAMBAT DATANG

KESUKARAN MENDAPATKAN ALB BOOM

JENIS-JENIS MATERIAL ALB YANG BERLAINAN

ALB BOOM BENGKOK


BENTUK ASAL ALB BOOM DIPOTONG DUA (1.5M + 1.5M)

MENCIPTA ALAT PENYAMBUNG

- YANG BERFUNGSI SEBAGAIMANA ALB ASAL SEHINGGA PEMBAIKAN DIBUAT

D. TANDA ARAS


TEMPOH MASA BAIK PULIH DAPAT DIPERCEPATKAN DARIPADA 6JAM 45MINIT KEPADA 1JAM

26MINIT.

KOS PEMBAIKAN DAPAT DIKURANGKAN DARIPADA RM954 KEPADA RM477 (SATU ALB BOOM)

KEPUASAN PELANGGAN DAPAT DITINGKATKAN DARIPADA 72% TIDAK BERPUAS HATI KEPADA 70%

AMAT

BERPUASHATI


KONVENSYEN TEAM EXCLLENCE WILAYAH UTARA 2017 (EMAS)

NAMA KUMPULAN : FMD4U EXCHANGE

ORGANISASI : ALAM FLORA SDN. BHD.

TAJUK PROJEK : AKTIVITI PEMOTONGAN RUMPUT DI PSA 3 YANG KURANG

EFISYEN

PENJIMATAN PROJEK :


PROJEK TERSEBUT DILAKSANAKAN ADALAH BERTUJUAN UNTUK MENGURANGKAN PROSES

TUNTUTAN PEMBAIKAN CERMIN KENDERAAN AWAM PECAH BERPUNCA DARI AKTIVITI MESIN

RUMPUT.SELAIN ITU JUGA ADALAH UNTUK MENINGKATKAN IMEJ SYARIKAT,MENGURANGKAN

KEROSAKAN HARTA BENDA AWAM DAN SETERUSNYA MENJADIKAN PERSEKITARAN TEMPAT

KERJA LEBIH SELAMAT DARI SEBARANG KEADAAN YANG BAHAYA (BAHAYA YANG BERPUNCA

DARI LANTUNAN BATU SEMASA AKTIVITI MESIN RUMPUT SEDANG DIJALANKAN.


CERMIN KENDERAAN & HARTA BENDA AWAM ROSAK BERPUNCA DARI AKTIVIT MESIN

RUMPUT(LANTUNAN BATU DARI AKTIVITI MESIN RUMPUT


1. MEMBUAT SATU PENGHADANG PADA MESIN RUMPUT (PENGHADAN TERSEBUT DINAMAKAN

“PROTECTOR S.H.I.E.L.D”

D. TANDA ARAS


1. MENGURANGKAN PROSES TUNTUTAN PEMBAIKAN CERMIN PECAH


1. ANUGERAH EMAS – MPC KONVENSYEN MINI TEAM EXCELLENCE :- HOTEL GRAND BLUE WAVE,

SHAH ALAM :- 28.03.2017

2. ANUGERAH EMAS – MPC KONVENSYEN WILAYAH TEAM EXECELLENCE 2017 - PUTRAJAYA

INTERNATIONAL

CONVENTION CENTRE :-24.07.2017

NAMA KUMPULAN : PRISMA

ORGANISASI : PLUS MALAYSIA BERHAD – SEKSYEN C4

TAJUK PROJEK : PENGGUNA KERAP MENGHADAPI MASALAH CAJ

BERLEBIHAN AKIBAT ALB TERBUKA DI LORONG MASUK

SMART TAG.

PENJIMATAN PROJEK : RM171,323.60


• TERDAPAT PENGGUNA YANG TELAH DIKENAKAN KADAR ”CAJ BERLEBIHAN” DISEBABKAN

ALB

TERBUKA DI LORONG ETC.

• MEMBERI KESULITAN KEPADA PENGGUNA UNTUK MEMBUAT ADUAN DAN TUNTUTAN

SEMULA.

• APABILA ALB TERBUKA DI LORONG KELUAR,PENGGUNA AKAN MENGAMBIL

KESEMPATAN

UNTUK MELAKUKAN PENCEROBOHAN.

• PUNCA-PUNCA ALB TERBUKA:-

I)SISTEM BERMASALAH DIBAHAGIAN KESELAMATAN ALB.

II)KEKERAPAN PALANG ALB DILANGGAR OLEH KENDERAAN.


PERALATAN TOL (ALB) YANG BERMASALAH.

C. CADANGAN PENYELESAIAN INOVATIF & KREATIFMENCIPTA ALAT PENGESAN KHAS YANG BOLEH MEMBERI ISYARAT DENGAN SEGERA APABILA

BERLAKU

PALANG ALB TERBUKA KEPADA PENYELIA DAN CSA UNTUK MENGAMBIL TINDAKAN SEGERA.

D. TANDA ARAS

MENGURANGKAN KES KEKERAPAN ADUAN PENGGUNA AKIBAT ALB TERBUKA KEPADA 80%.


SETELAH PEMASANGAN P-BOX ADUAN KES MENGENAI MASALAH ”TIADA MAKLUMAT MASUK”

AKIBAT

PALANG ALB TERBUKA BERKURANGAN.


• TEMPAT KE-3 KONVENSYEN KUMPULAN INOVATIF & KREATIF LEMBAGA LEBUHRAYA

MALAYSIA 29 SEPTEMBER 2011

• EMAS - KONVENSYEN ICC WILAYAH SELATAN 2012 MPC MELAKA-17 & 18 JULAI 2012

EMAS - KONVENSYEN ICC WILAYAH UTARA 2017 MPC PENANG -15 & 16 OGOS 2017

NAMA KUMPULAN : RATBUSTERS

ORGANISASI : FELDA AGRICULTURAL SDN. BHD.

TAJUK PROJEK : MENGURANGKAN MASA PROSES PENGERINGAN KIUB

BUTIK S



PROSES PENGERINGAN KIUB BUTIK S’ MELEBIHI 12 JAM, DIMANA SELEPAS PROSES MEMBUAT KIUB

DILAKUKAN,KIUB TERSEBUT PERLU DIBUAT PENGERINGAN SEBELUM PEMBUNGKUSAN DILAKUKAN,

IANYA MENGAMBIL MASA YANG LAMA MELEBIHI 12 JAM UNTUK DIKERINGKAN.(PENGERINGAN

SELAMA SATU (1) MALAM)


RAK PENGERINGAN YANG PRAKTIKAL DAN TIDAK MEMPUNYAI SYSTEM PENGUDARAAN YANG

BAIK ADALAH PUNCA UTAMA MASALAH INI : DIMANA TALAM-TALAM KIUB BUTIK S’ AKAN DISUSUN

SECARA BERTINDIH DI ATAS RAK PENGERINGAN TERSEBUT DAN IANYA MENYEBABKAN KIUB

TERSEBUT LAMBAT KERING DAN MASA MASA YANG DIPERLUKAN UNTUK KERING ,MELEBIHI 12 JAM

SETIAP HARI.


MENCIPTA RAK TROLI YANG LEBIH PRAKTIKAL DAN MEMPUNYAI SITEM PENGUDARAAN YANG BAIK

DIMANA SUSUNAN TALAM-TALAM KIUB TIDAK BERTINDIH DAN DAPAT MENGERINGKAN KIUB BUTIK

S’ DENGAN LEBIH CEPAT DAN MENJADIKAN KIUB BUTIK S’LEBIH BERKUALITI.

D. TANDA ARAS

LAWATAN KE UNIT KHIDMAT MAKMAL CERAKINAN FASSB JERANTUT, MELIHAT KAEDAH DAN ALAT

PENGERINGAN PERALATAN MAKMAL, DAN DIJADIKAN CONTOH UNTUK MENCIPTA ALAT


PENJIMATAN SEBANYAK RM 123,309.00 SELEPAS PENGGUNAAN KAEDAH BARU MULAI MAC

HINGGA DIS 2016.


MENDAPAT TEMPAT PERTAMA DI KONVENSYEN TEAM EXCELLENCE FASSB PADA 06 JULAI 2017.

NAMA KUMPULAN : ADAMANTIUM

ORGANISASI : JABATAN KEHAKIMAN SYARIAH NEGERI PULAU PINANG

TAJUK PROJEK : PENGABAIAN NAFKAH ANAK DAN NAFKAH ISTERI

OLEH BAPA DAN BEKAS SUAMI

PENJIMATAN PROJEK :


PROJEK MULA DIBUAT MELALUI PROSES PEMILIHAN MASALAH. SEBELUM MEMILIH MASALAH

TERSEBUT, PIHAK KUMPULAN TELAH MENGGUNAKAN BEBERAPA KAEDAH ANTARANYA KAEDAH

RAJAH POKOK, AFFINITY DIAGRAM, MATRIK PEMILIHAN TEMA, ANALISIS DATA MATRIK,

HUBUNGKAIT MASALAH DENGAN OBJEKTIF JABATAN, DLL. PROJEK INI DIBUAT BAGI

MENGANGANI MASALAH PENGABAIAN NAFKAH OLEH BAPA ATAU BEKAS SUAMI SETELAH

BERLAKUNYA PERCERAIAN DALAM SESEBUAH KELUARGA. BERDASARKAN KAJIAN DAN DATA-

DATA YANG DIPEROLEHI, SECARA PURATA TIAP-TIAP PEMOHON HANYA MEMBUAT TUNTUTAN

NAFKAH KEPADA BEKAS SUAMI SELEPAS 2 TAHUN PERCERAIAN BERLAKU. DALAM TEMPO HTERSEBUT

MEREKA TIDAK MENERIMA APA-APA NAFKAH DARIPADA BEKAS SUAMI BAGI PERBELANJAAN DIRI

(EDDAH) DAN ANAK-ANAK (NAFKAHANAK). PERLAKSANAAN PROJEK INI MEMBOLEHKAN TIAP-

TIAP MAHKAMAH MEMERINTAHKAN SEORANG LELAKI SECARA TERUS UNTUK MEMBAYAR

NAFKAH UNTUK FAEDAH MANA-MANA ANAKNYA DAN BEKAS ISTERINYA TANPA PERLU KEPADA

PERMOHONAN BERASINGAN. PROJEK BERCIRIKAN BLUE OCEAN STRATEGY YANG MANA SELEPAS

PERLAKSANAAN PROJEK INI BEKAS ISTERI ATAU PENJAGA SAH KEPADA KANAK-KANAK ITU TIDAK PERLU

LAGI MEMBUAT TUNTUTAN NAFKAH ANAK DAN NAFKAH EDDAH SECARA BERASINGAN DAN

SECARA TIDAK LANGSUNG DAPAT MERINGANKAN BEBAN SERTA MENJIMATKAN KOS

PELANGGAN DALAM APA-APA URUSAN DI MAHKAMAH.


1. PROSEDUR SEDIADA MAHKAMAH YANG MENETAPKAN TIAP-TIAP TUNTUTAN PERLU DIBUAT SECARA

BERASINGAN IAITU 1 KES, 1 FAIL.

2. DEFENDAN CUAI DAN TIDAK MEMBERIKAN KERJASAMA DALAM MEMBERIKAN NAFKAH

3. PLAINTIF/PEMOHON TIDAK MEMPUNYAI PENGETAHUN TENTANG UNDANG-UNDANG DAN HAK-

HAK YANG

BOLEH DITUNTUT.

4. PLAINTIF/PEMOHON SIBUK DAN TIADA MASA UNTUK TURUN NAIK MAHKAMAH

5. DEFENDAN TIDAK BERTANGGUNGJAWAB


PENYELESAIAN KEPADA MASALAH INI ADALAH MELALUI PERLAKSANAAN PROJEK NAFKAH

MANDATORI. PROJEK INI DIBUAT BERDASARKAN PERUNTUKAN SEKSYEN 74 (1) ENAKMEN

UNDANG-UNDANG KELUARGA ISLAM (NEGERI PULAU PINANG) 2004 DAN DILAKSANAKAN

MELALUI PEKELILING KETUA HAKIM SYARIE BIL 1 TAHUN 2016 IAITU YANG BERKAITAN PENGELUARAN

PERINTAH NAFKAH EDDAH DAN NAFKAH ANAK OLEH HAKIM SYARIE SECARA MANDATORI DALAM

KES-KES PEMBUBARAN PERKAHWINAN SERTA GARIS PANDUAN PERLAKSANAAN NAFKAH

MANDATORI.

DENGAN PERLAKSANAAN PROJEK NAFKAH MANDATORI, TIAP-TIAP MAHKAMAH YANG MEMBERI DAN

MEREKODKAN SESUATU PERINTAH PERCERAIAN ATAU YANG MEMBENAR DAN MEREKODKAN

SESUATU TALAQ ATAU APA-APA BENTUK PEMBUBARAN PERKAHWINAN LAIN HENDAKLAH

MEMERINTAHKAN SEORANG LELAKI MEMBAYAR NAFKAH UNTUK FAEDAH MANA-MANA ANAKNYA

DAN BEKAS ISTERINYA SECARA MANDATORI SEPERTI YANG BERIKUT:

A. PERINTAH NAFKAH EDDAH SEBANYAK RM300 SEBULAN SELAMA TEMPOH EDDAH;

DAN/ATAU,

B. PERINTAH NAFKAH ANAK :-

1. RM 200.00 BAGISATU (1) ORANG ANAK.

11. RM 150.00 SETIAP SEORANG BAGI DUA (2) HINGGA LIMA (5) ORANG.

III. RM 100.00 SETIAP SEORANG BAGI ENAM (6) ORANG ANAK DAN KEATAS.

D. TANDA ARAS

CHILD MAINTENANCE SYSTEM IN EU MEMBER STATES (AUSTRIA, ESTONIA, GERMANY,

HUNGGARY, ITALY

& SWEDEN)


1. MENGURANGKAN PURATA TEMPOH PENGABAIKAN NAFKAH OLEH SEORANG PEMOHON

DARIPADA

2.8 TAHUN KEPADA O HARI.

2. MENGURANGKAN KEKERAPAN PURATA KEHADIRAN KE MAHKAMAH DARI 9 KALI KEPADA HANYA

3 KALI

SAHAJA.

3. MERINGKASKAN PROSEDUR DARIPADA 3 FAIL YANG PERLU DIBUKA OLEH PELANGGAN

KEPADA HANYA

1 FAIL SAHAJA. SECARA LANGSUNG MENJIMATKAN KOS GUAMAN DARIPADA

RM15,000.00

KEPADA HANYA RM 5000.00 SAHAJA (ANGGARAN)


1. JOHAN PERTANDINGAN INNOVATION BLAST PERINGKAT NEGERI PULAU PINANG TAHUN 2016.

HARIKEDUA

NAMA KUMPULAN : MY INNOTECH

ORGANISASI : PETRONAS CHEMICALS MTBE SDN. BHD.

TAJUK PROJEK : SAFE MOBILE SAMPLE COMPARTMENT

PENJIMATAN PROJEK : RM3,300


PROJECT SELECTION IS BASED ON HEALTH, SAFETY AND ENVIRONMENT (HSE) EXCELLENCE KPI

PILLAR. ACCORDING TO PC MTBE SDN. BHD. HSE STATISTICS FROM 2011 TO 2015, THE BIGGEST

FACTOR TO HSE INCIDENTS IN PC MTBE IS MINOR LOSS OF PRIMARY CONTAINMENT (LOPC) WITH

AVERAGE OF 14 INCIDENTS RECORDED PER YEAR. AS A RESULT, IT CONTRIBUTED TO AVERAGE OF

RM400K PONC PER YEAR. THESE REPORTED INCIDENTS AND GENERATED PONC HAS TRIGGERED

MYINNOTECH TEAM FOR A NEW PROJECT ON THE IMPROVEMENT OF HANDLING AND

MANAGEMENT OF CHEMICALS (PLANT SAMPLES) DURING TRANSPORTING AND RECEIVING

ACTIVITIES. THE PROJECT IS A CONTINUATION FROM CHEMICALS REACTIVITY MATRIX (CRM)

IMPLEMENTATION, WHEREBY THE TEAM EXPANDED THEIR CAPABILITY BY INVENTING A SAFE MOBILE

SAMPLE COMPARTMENT, ALSO KNOWN AS M-COMP2 (MOBILE COMPARTMENT2) FOR FIELD

OPERATOR AND LABORATORY TECHNICIAN USAGE


i. NO SPECIFIC COMPARTMENT FOR DIFFERENT SAMPLES

ii. NO DEDICATED SAMPLE SPACE

iii. WRONG SIZING (FOR SAMPLE CARRIER OR COMPARTMENT)

iv. NO THOROUGH DESIGN EVALUATION (FOR SAMPLE CARRIER OR COMPARTMENT)


A ROBUST, 2-IN-1 SAMPLE CARRIER & COMPARTMENT KNOWN AS M-COMP2 THAT HAS THE

FOLLOWING FEATURES:

i. ADJUSTABLE INTERNAL PARTITIONS

ii. CHEMICALLY RESISTANT

iii. WITH ABSORBENT AND ANTI-SLIP MAT TO PREVENT LOPC

D. TANDA ARAS

CURRENT AVAILABLE SAMPLE CARRIERS IN THE MARKET, MOSTLY MADE FROM POLYMERIC

MATERIAL (HDPE, LDPE ETC.)


ACHIEVEMENT:

i. ACHIEVED ZERO MINOR LOPC (LOSS OF PRIMARY CONTAINMENT) INCIDENTS WITH REGARDS

TO PLANT SAMPLE HANDLING

ii. ACHIEVED ZERO PONC (PRICE OF NONCONFOMANCE). PONC AVOIDANCE = RM273,000.

iii. IMPROVED SAMPLE HANDLING AND TRANSPORTATION WORK PROCESS

iv. IMPROVED PRODUCTIVITY FOR FIELD OPERATORS AND LAB TECHNICIANS

VALUE CREATION:

MCOMP2 CAN BE USE AS MULTIPURPOSE COMPARTMENT:

i. STATIONERY ORGANIZER

ii. SPARE PARTS ORGANIZER

iii. HAND TOOL BOX

iv. FISHING BOX


i. GOLD AWARD IN MINI CONVENTION ON TEAM EXCELLENCE 2017 (EAST COAST REGION)

ii. GOLD AWARD IN REGIONAL CONVENTION ON TEAM EXCELLENCE 2017 (EAST COAST

REGION)

iii. GOLD AWARD IN PETRONAS DOWNSTREAM CONTINUOUS IMPROVEMENT CONVENTION

(DCIC) 2015

iv. 1ST RUNNER UP IN PETRONAS ANALYTICAL TRADE GROUP (ATG) FORUM 2016

v. 3RD PLACE IN PC MTBE TECHNICAL SHARING (THESIS) FORUM 2015

NAMA KUMPULAN : ASOFA

ORGANISASI : TELEKOM MALAYSIA

TAJUK PROJEK : ASOFA

PENJIMATAN PROJEK : RM 8,083,376 MILLION


ASOFA OR ALTERNATIVE SOLUTION FOR OBSOLETE FACILITIES ALARM IS AN INITIATIVE BY NFM

(NETWORK FACILITY MANAGEMENT) TO PROVIDE DEVICES THAT CAN REPLACE AND FUNCTIONING AS

GOOD AS RECTIFIER CONTROLLER, TO TACKLE THE PROBLEM OF UNMONITORED RECTIFIER ALARM DUE

TO FAULTY TO THE OBSOLETE RECTIFIER CONTROLLER. RECTIFIER CONTROLLER IS THE DEVICE RELIED BY

RECTIFIER SYSTEM TO MONITOR ANY PROBLEM HAPPENED TO THE RECTIFIER POWER SYSTEM.

INSTEAD OF COSTLY RECTIFIER REPLACEMENT PROGRAM, NFM COMES WITH THE IDEA TO PROVIDE A

DEVICE THAT CAN MONITOR THE RECTIFIER SYSTEM WITH OBSOLETE AND FAULTY RECTIFIER

CONTROLLER VIA TWO PROJECTS:

• SMART RECTIFIER CONTROLLER (ASOFA SMART) AND

• UNIVERSAL TERMINATION DEVICE FOR RECTIFIER ALARM (ASOFA ULTRA)

THESE TWO PROJECTS WERE IMPLEMENTED FROM JANUARY 2015 UNTIL DECEMBER 2016.

COST AVOIDANCE: RM 8,083,376 MILLION

THIS INITIATIVE HAS ALLOWED THE OBSOLETE RECTIFIER SYSTEM WITH FAULTY CONTROLLER TO BE

EXCLUDED FROM REPLACEMENT PROGRAM WHICH CONTRIBUTED TO COST AVOIDANCE OF RM

8,083,376 MILLION FOR 236 SITES. COMPLETELY DONE IN DECEMBER 2015, 9,735,000 CUSTOMERS

(APPROXIMATELY 41,250 CUSTOMERS/EXCHANGE) ARE MONITORED 24X7 BY NFM. PROACTIVE ALARM

MONITORING HAS ALLOWED SYMPTOMS OF FAULT TO BE RECTIFIED PRIOR TO THE CUSTOMER SERVICE

OUTAGE.


1) 23 MAJOR BREAKDOWNS IN 2012-2014 DUE TO UNMONITORED ALARM RECTIFIER LEAD BY FAULTY

AND OBSOLETE RECTIFIER CONTROLLER. DC POWER ALARM MONITORING TOTALLY RELIES ON THE

CAPABILITY OF RECTIFIER CONTROLLER TO TRIGGER ANY EVENT IN ORDER TO PREVENT MAJOR

BREAKDOWN INCIDENT FROM OCCURRING CAUSING BAD CUSTOMERS EXPERIENCE AND

INDIRECTLY WILL AFFECT THE TM TRIM INDEX.

2) OBSOLETE OF SPARE PARTS AND NO MORE REPLACEMENT AVAILABLE REQUIRES THE WHOLE

RECTIFIER SYSTEM

TO BE REPLACED WHICH IS NOT COST-WISED. IN AVERAGE OF RM 35,339.90 PER SYSTEM NEED TO

BE SPENT

TO REPLACE THE WHOLE SYSTEM.

3) PREVENTIVE ACTION MUST BE DONE OTHERWISE THE UNMONITORED EVENT WILL REPEAT.


TO ENSURE LIFE MADE EASIER FOR A BETTER MALAYSIA, WE STARTED A SERIES OF DISCUSSIONS WITH

RESPECTIVE TEAM TO PROPAGATE TEAM SPIRIT AND CO-OPERATION AMONGST TEAM ACROSS

FUNCTIONALITY IN TM TO IDENTIFY SOLUTIONS FOR THE PROBLEM. ASOFA INITIATED IN 2015 AND

IMPLEMENTED IN 2015 – 2016 AS A PROACTIVE AND PREVENTIVE ACTION TO AVOID ANY

UNMONITORED EVENT CAUSED BY FAULTY TO OBSOLETE RECTIFIER CONTROLLER, AND ALSO TO AVOID

HEAVY EXPENDITURE ON RECTIFIER REPLACEMENT. IT IS A SIMPLE DEVICE, EASY TO MAINTAIN, AND

VERY LOW COST.

FROM SERIES OF STUDIES AND EXPERIMENTS, WE IDENTIFIED THAT THE SWICHTEC SM65 RECTIFIER

CONTROLLER MODULE IS SUITABLE FOR FOUR TYPES OF RECTIFIER; SWICHTEC, COM10, TYCO AND

EMERSON. PROVE OF CONCEPT WAS CONDUCTED AT SEVERAL MAMPU SITES IN PUTRAJAYA ON MAY

2015.

SM65 RECTIFIER CONTROLLER MODULE IS UNIQUE, BECAUSE IT CAN OPERATE ON VARIOUS TYPES OF

RECTIFIERS. IT CAN WORK JUST LIKE THE ORIGINAL CONTROLLER IN TERM OF ALARM TRIGGERING AND

VOLTAGE READING. IT IS CRUCIAL TO HAVE THIS KIND OF DEVICE TO SUSTAIN NOT JUST THE POWER

MONITORING, BUT ALSO THE STABILITY OF DC POWER SUPPLY TO TM EQUIPMENTS.

IN ORDER TO ENSURE CONTINUOUS IMPROVEMENT TO FURTHER REDUCE COST OF IMPLEMENTATION,

WE CAME OUT WITH THE SECOND SOLUTION, A SELF-DESIGNED UNIVERSAL TERMINATION DEVICE FOR

RECTIFIER ALARM (ULTRA). WE HAD IDENTIFIED AND STUDIED THE EFFECTIVENESS AND SUSTAINABILITY

OF AC RELAY (TO DETECT AC CURRENT IN EACH PHASE) AND DC UNDER/OVER VOLTAGE SENSOR TO

BE USED IN TM OPERATION. BOTH WERE DIFFERED IN FUNCTIONALITY; WE COMBINED THEM IN ONE

DEVICE.

ULTRA IS COMPATIBLE WITH ALL TYPE/MODEL OF RECTIFIER SYSTEM. IT CONSISTED OF ELECTRICAL

PARTS THAT EASY TO GET IN MALAYSIA MARKET. IN THE LONG TERM, ASOFA ULTRA WILL ALWAYS

RELEVANT, TO BE USED AND EASY TO BE MAINTAINED.

ULTRA PAST THE FACTORY ACCEPTANCE TEST ON JAN 2016 AND VERIFIED AS SUITABLE AND SAFE TO BE

IMPLEMENTED AMONG TM OPERATIONAL EQUIPMENT.

1. SELF-DEVELOPED A MONITORING DEVICE TO MONITOR AC CURRENT AVAILABILITY AND DC

UNDER-VOLTAGE EVENT.

2. IMPROVISE MONITORING REACHES TO ALL TYPES OF RECTIFIER MODELS, NOT LIMITED TO ONLY

SEVERAL SPECIFIC MODELS.

ASOFA ULTRA PROJECT WAS COMPLETED ON DECEMBER 2016.

D. TANDA ARAS

NONE


0 FAULT DUE TO RECTIFIER ALARM NOT EXTENDED IN PERFORMANCE OF 2015-2016

199 FAULT AVOIDANCE IN 2015-2017 FOR RECTIFIERS THAT UTILISE ASOFA INITIATIVE

IN OVERALL, PERFORMANCE IN TERM OF REDUCTION OF FAULT DUE TO UNTRIGGERED ALARM (FAULTY

CONTROLLER) AS SHOWN IN FIGURE 2.


1. MOST INNOVATIVE TEAM- TM AWARD

2. BEST DNM TEAM- TM AWARD

3. GOLD AWARD MPC CONVENTION ON TEAM EXCELLENCE WILAYAH TENGAH 2017

NAMA KUMPULAN : THINK TANKER

ORGANISASI : PEMBANGUNAN SUMBER MANUSIA BERHAD (PSMB)

TAJUK PROJEK : MENAMBAHBAIK PROSES PENDAFTARAN PERSIDANGAN

YANG DIANJURKAN OLEH HRDF



THE PROJECT HAS BEEN SELECTED THROUGH THE BRAINSTORMING SESSION, SMART ANALYSIS AND

MATRIX DIAGRAM PROCESS AND DISCUSSION HAS BEEN MADE BETWEEN ALL TEAM MEMBERS. AS

A RESULT, THE TEAM MEMBERS FOUND OUT THE REGISTRATION PROCESS DURING THE HRDF

CONFERENCE SHOULD BE SELECTED AS THE MAIN TOPIC. ALL AGREE WITH THE TITLE: REGISTRATION

SYSTEM OF CONFERENCE IS COMPLICATED AND OVER PROCESSING THAT CAUSED INEFFICIENCY

OF THE REGISTRATION PROCESS. NEVERTHELESS, THE IMPROVEMENT THAT WILL BE SEEN FROM THIS

PROJECT WILL BENEFIT HRDF DUE TO THE CONFERENCE IS A BIG EVENT OF HRDF.


i. NO STANDARD OPERATING PROCEDURES FOR HRDF CONFERENCE REGISTRATION PROCESS.

ii. NO SYSTEM STANDARDIZATION.


D. TANDA ARAS

ATD 2017 INTERNATIONAL CONFERENCE & EXPOSITION @ ATLANTA, USA 21-24 MAY 2017


TOTAL COST SAVING: RM80,124.40


i. DIAMOND AWARD – HRDF INTERNAL CONVENTION ON TEAM EXCELLENCE (ICC) - 19 JULY

2017

ii. GOLD AWARD – KONVENSYEN TEAM EXCELLENCE WILAYAH UTARA 2017 – 15-16 OGOS 2017

No Activity Solution1 Secretariat check event email notification and registration

confirmationUsing QR Code to capture attendance

2 The online registration capture the participants attendance Online registration platform

NAMA KUMPULAN : FAST RESPOND

ORGANISASI : RAPID RAIL SDN. BHD.

TAJUK PROJEK : DOOR CONTROL UNIT TRIP

PENJIMATAN PROJEK : RM5,673,780


PLATFORM SCREEN DOOR SYSTEM (PSDS) IS ONE OF THE MAIN SYSTEM THAT CONTROLLED THE

TRAIN AND SCREEN DOOR. THE IMPORTANT COMPONENT IN PSDS IS DOOR CONTROL UNIT.

REPLACING DCU REQUIRES HIGH COST AND TAKE TIME.DCU TRIP WILL CAUSE MAJOR DELAY ON

TRAIN SERVICE AND WILL EFFECTED CUSTOMER FLOW. WE ARE INITIATIVE BY MAKING

MODIFICATION TO CIRCUIT BOARD DCU.


ONCE DCU TRIP , ALL COMPONENTS WILL BE BURNED WHEN THE REVERSE CURRENT OCCOUR.. THE

REPLACEMENT NEW DCU NEED TO BE DONE AUDIT TAKES HIGH EXPENSES AND TAKE CONSTRAINT.


OUR TEAM WILL MAKE MODIFICATION TO THE CIRCUIT BOARD. ONCE ONE OF THE COMPONENT

BURNED, NO REPLACEMENT OF NEW DCU IS NEEDED. WE JUST NEED TO CHANGE THE

COMPONENT ONLY.IT WILL GIVE GOOD IMPACT ON COST, MAN POWER AND TIME SAVING.

D. TANDA ARAS

OUR TEAM CHOOSE MRT SINGAPORE AS A BENCHMARK. THIS IS BECAUSE PUBLIC TRANSPORT IS A

MAIN TRANSPORTATION TO AVOID TRAFFIC CONGESTION.


WITH THIS PROJECT WE HAVE IMPROVE A LOT ON PUNCTUALITY AND SAFETY. ALL PASSENGERS

HAPPY WITH NO DELAY AND SYSTEM EFFICIENCY. TOTAL COST SAVING UP TO 95.78%


NAMA KUMPULAN : IEMT

ORGANISASI : TELEKOM MALAYSIA BERHAD

TAJUK PROJEK : INTERNET EXPERIENCE MEASUREMENT TOOL

PENJIMATAN PROJEK : RM 3.16 MILLION


TM CALL CENTRE HAVING DIFFICULTIES IN VERIFYING THE SLOW CONNECTIVITY ISSUE ON TM

BROADBAND. THIS SHALL LEAVE OUR TEAM ATTENDING THE ISSUE BUT IN DARK. IN THE END, THIS SHALL

LEAD TO:-

1. LONG DURATION OF TROUBLESHOOTING

2. WRONG ASSIGNMENT

3. UNNECESSARY TRUCK ROLLS

MCMC SERIOUSLY LOOKING INTO SLOW BROWSING ISSUE. HIGH NUMBER OF COMPLAINTS FROM

MCMC ON SLOW ISSUE CAN JEOPARDIZED TM IMAGE. IN YEAR 2015, THERE ARE 422 COMPLAINTS ON

SLOW ISSUE RECEIVED FROM MCMC. WITH IEMT, WE MANAGED TO ISOLATE THE ISSUE FASTER AND

MORE ACCURATE. THIS SHOWS THAT WE MANAGED OUR INFRA SERIOUSLY TO ENSURE CUSTOMER

SATISFACTION.

WITH 1MINDSET TO MADE LIFE EASIER FOR CUSTOMER AND TM OPERATION TEAM, WE MANAGED TO

INTRODUCE

IEMT AS AN INNOVATIVE SOLUTION.

IEMT (INTERNET EXPERIENCE MEASUREMENT TOOL) IS AN ONLINE TESTING TOOL TO MEASURE

NETWORK PERFORMANCE OF COMMUNICATION LINK FROM TM’S CUSTOMER PERSPECTIVE. IT IS

SPECIALLY DESIGNED FOR STRUCTURED FILTERATION ON SLOW CONNECTIVITY ISSUE ON THREE (3)

MAIN APPLICATIONS WHICH ARE BROWSING, STREAMING AND DOWNLOADING.

WITH IEMT IN PLACE, PROCESS ACCELERATION AND COST SAVING HAS SUCCESSFULLY ACHIEVED. WE

MANAGED TO AVOID COST OF RM 3.16 IN A YEAR.


WITH OVER 2.3 MILLION SUBSCRIBERS TO TM BROADBAND (UNIFI AND STREAMYX) PACKAGES, TM HAS

THE RESPONSIBILITY TO ENSURE THAT CUSTOMER IS SATISFIED WITH OUR SERVICES.

TM HAS SPEEDOMETER WHERE IT IS A TOOL TO TEST THROUGHPUT WHICH EXECUTE DATA TRANSFER

BETWEEN YOUR COMPUTER AND THE SELECTED SERVER(S).

WITH THE CURRENT TM SPEEDOMETER TOOL, CALL CENTRE HAD DIFFICULTIES:

1. HANDLING CUSTOMERS WHO COMPLAINT ON SLOW CONNECTION DUE TO NO BASELINE TO CATER

TO ISSUES INVOLVING THE CONNECTION.

2. VERIFYING CUSTOMERS WHO COMPLAINT ON SLOW CONNECTION WHICH RESULTED IN THE TEAM

SENDING SUPPORT STAFF TO CUSTOMERS’ PREMISES IN ORDER TO VERIFY THE ISSUES. HENCE, THE

INCREASE OF HIGH OPERATIONAL COST.

3. HANDLING CUSTOMERS WHO HAD ISSUES ON SLOW STREAMING DUE TO NO PROPER TOOLS TO

MEASURE STREAMING.

4. FILTERING ON SLOW BROWSING, DOWNLOADING AND STREAMING AT CALL CENTRE THAT LEAD TO

PROLONG TECHNICAL RESOLUTION.


IN VIEW OF THE ABOVE HAS CHALLENGE US TO SEEK FOR THE BEST SOLUTION INTERNALLY AND COST

EFFECTIVE TO TM. THESE CAUSED HAS BEEN DISCUSSED AND WE HAVE COME OUT WITH A NEW

SOLUTION BY DEVELOPING IN HOUSE TOOL (INTERNET EXPERIENCE MEASUREMENT TOOL, IEMT) FOR

STRUCTURED FILTERATION ON SLOW CONNECTIVITY ISSUE.

IEMT IS INITIALLY DEVELOPED TO MINIMIZE ON COMPLAINT RATIO AT CALL CENTRE ESPECIALLY FOR

SLOW CONNECTION ISSUES AND ALSO TO INCREASE PERCENTAGE ON FIRST CONTACT RESOLUTION

(FCR) AT TM CALL CENTRE FOR BOTH STREAMYX AND UNIFI. THIS CAN PROMOTE EFFECTIVE

PRODUCTIVITY OF THE CALL CENTRE.

ONE OF THE MOST OUTSTANDING FEATURES IN IEMT IS THIS SYSTEM DEVELOPED WITH PROFILING

ENGINE:

1. DOWNLOADING ENGINE

2. BROWSING ENGINE

3. STREAMING ENGINE

4. HISTORICAL TEST REPORTING

5. SERVER PERFORMANCE (UTILIZATION, CPU, ETC)

6. INTERCONNECT WITH EXISTING TM SPEEDOMETER TOOLS

IEMT MAY ALSO BE USED DURING THE INSTALLATION SESSION TO VERIFY THE SERVICE BEING INSTALLED

CAN BE OBTAINED ACCORDINGLY BY CUSTOMER. THE CHECKING ACTIVITY CAN HELP TO CULTIVATE

THE FIRST TIME RIGHT CULTURE IN TM.

THROUGH IEMT, CUSTOMER SHALL EXPERIENCE UNDERGOING THROUGH THE TEST OF BROWSING,

STREAMING AND DOWNLOADING THEMSELVES. THIS EXPERIENCE CAN BUILD MORE CONFIDENCE AND

TRUSTWORTHY TO TM PRODUCT AND SERVICES.

IEMT HAS TREMENDOUSLY ACCELERATED THE PROCESS OF HANDLING CUSTOMER COMPLAINT

RELATED TO BROWSING, STREAMING AND DOWNLOADING, AS IT REDUCES UNNECESSARY TRUCK ROLL

AND EMPOWERED CALL CENTER WITH THE TOOL WHICH GIVES THE ABILITY TO VERIFY AND VALIDATE

THE CUSTOMER COMPLAINT.

IEMT GIVES CUSTOMER THE OPPORTUNITY TO RUN THE TEST THEMSELVES FROM HOME AND RESULT IS

OBTAINED IMMEDIATELY. THROUGH IEMT, THE RESULT IS AT THE SAME TIME VISIBLE TO THE CUSTOMER

AND AGENT AT THE CALL CENTER. THIS EXPERIENCE IS VERY MUCH IMPORTANT AS IT MAY

IMPROVE THE TRANSPARENCY OF INFORMATION PROVIDED BY TM TO CUSTOMER HENCE,

IMPROVING CUSTOMER SATISFACTION. AS A RESULT IT MAY BOOST CUSTOMER’S CONFIDENCE AND

RELIABILITY TO TM SERVICE.

IEMT IS CAPABLE TO AUTO DETECTS CUSTOMER PROFILES (SUCH AS LOGIN ID AND PACKAGE

SUBSCRIBED) WHERE THE SYSTEM HAVE INTEGRATION WITH RADIUS SYSTEM WHEREBY WE ARE ONLY

ALLOW STREAMYX AND UNIFI SUBSCRIBER TO USE THIS SYSTEM THROUGH ONLINE

D. TANDA ARAS

-NOT APPLICABLE-


1. IMPROVE FIRST CONTACT RESOLUTION (FCR)

IEMT IS INITIALLY DEVELOPED TO MINIMIZE ON COMPLAINT RATIO AT CALL CENTRE ESPECIALLY FOR

SLOW CONNECTION ISSUES AND ALSO TO INCREASE PERCENTAGE ON FIRST CONTACT RESOLUTION

(FCR) AT TM CALL CENTRE FOR BOTH STREAMYX AND UNIFI

FOR THE INFORMATION, FCR IS A CRITICAL DETERMINANT OF CUSTOMER SATISFACTION. IF FCR CAN BE

IMPROVING, IT WILL MEET IMPROVEMENT IN WORK EFFICIENCY AND EFFECTIVENESS. BESIDES, IT WILL

IMPROVE ON QUALITY, REDUCING COSTS AND IMPROVING CUSTOMER SATISFACTION.

2. REDEFINE PROCESS FLOW IN CALL CENTRE

ANOTHER VALUABLE FEATURE IN IEMT IS THIS SYSTEM CAN INCREASE PERCENTAGE ON FILTERATION

RATE (FR) AT TM CALL CENTER FOR STREAMYX & UNIFI. FR IS KEY SUCCESS FACTOR ON REDUCING THE

TRUCK ROLL TO FIELD SUPPORT AND ESCALATION CASES TO NETWORK TEAM BY PRE-DETERMINE THE

ROOT CAUSE OF THE CUSTOMER COMPLAINT ESPECIALLY FOR SLOW CONNECTION COMPLAINTS.

PROCESS FLOW AT CALL CENTRE ALSO HAS BEEN REVAMPED TO UTILIZE IEMT THUS INCREASE THE

FILTERATION RATE.

INSTEAD OF CALL CENTRE PROCEED WITH TR CREATION FOR EVERY COMPLAINT RECEIVED, THEY CAN

VERIFY CUSTOMER COMPLAINT BY REQUEST CUSTOMER TO PERFORM TEST IN IEMT AND THEY CAN

ACCESS THE RESULT THROUGH IEMT REPORTING. THIS CAN ELIMINATE FROM SENDING RNO TO

CUSTOMER SITE WITHOUT VERIFYING CUSTOMER COMPLAINT, THUS SAVING COST ON TRAVELLING.

3. TRENDING OF USAGE

BASE ON TRENDING USAGE BELOW, IEMT HAS BECOME POPULAR TOOL FROM YEAR TO YEAR BASED

ON INCREASING USAGE SINCE 2013. IT HAS BECOME TRUSTED TOOL TO VERIFY THE SLOW ISSUE FOR

STREAMYX AND UNIFI

FIGURE 1 : IEMT USAGE (AS OF 15 FEBRUARY 2016)

4. VERIFICATION ON INTERNET EXPERIENCE TOWARDS INTERNATIONAL PORTAL DURING MAJOR

SUBMARINE CABLE CUT

IEMT HAS BECOME VERIFICATION TOOL TO VERIFY COMFORTABLE AND CONFIDENT LEVEL ON THE

BROWSING EXPERIENCE TOWARDS INTERNATIONAL PORTAL DURING MAJOR SUBMARINE CABLE CUT

WHICH IMPACTED OUR INTERNATIONAL LINKS (INTERNATIONAL BACKHAUL AND PEERING).

5. RNO

IN ANTICIPATION TO MINIMIZED RECEIVING MORE COMPLAINT FROM THE CUSTOMERS IN FUTURE

AHEAD, THIS SYSTEM SHOULD BE USED BY OUR RNO TEAM AS A PRE-CUSTOMERS EXPERIENCE

DURING INSTALLATION MODEM OR ROUTER IN CUSTOMERS' PREMISES IN ENSURING CUSTOMER

SHALL OBTAIN GOOD INTERNET EXPERIENCE BEFORE LEAVING THE CUSTOMER PREMISE.

6. CUSTOMER EXPERIENCE IMPROVEMENT

IEMT PROVIDES SOLUTION FOR CALL CENTRE TO VALIDATE CUSTOMER COMPLAINT ON SLOW

CONNECTION ISSUES, HENCE SHORTEN THE TROUBLESHOOTING TIME. THE IMPROVEMENT OF THE

TROUBLESHOOTING STEPS WILL EVENTUALLY CREATE A BETTER IMPRESSION ON TM SERVICES AS A

WHOLE. AS A RESULT, WE ARE ABLE TO EXCEED CUSTOMER’S EXPECTATION.

7. COST AVOIDANCE

COST AVOIDANCE: RM 3.16 MILLION IN A YEAR.

IEMT PROVIDES SOLUTION FOR CALL CENTRE TO FILTER PROBLEM LODGE BY CUSTOMER. CALL CENTRE

WILL ONLY CREATE TROUBLE TICKET FOR VALID SLOW COMPLAINT AFTER TESTED USING IEMT. HENCE,

THIS WILL REDUCE UNNECESSARY TRUCK ROLL BY NMO TO CUSTOMER PREMISE. BASED ON FIGURE

FROM MMO ASSURANCE, TOTAL UNIFI SR CREATION IN NOVEMBER 2015 TO JANUARY 2016 IS

AVERAGE 96,768 AND 41,779 SR VERIFIED AND SOLVED THROUGH CALL CENTRE WHERE 9% (3,760 SR)

OF COMPLAINT RESOLUTION IS ON SLOW BROWSING.

THIS SHOWS THAT 3,760 SR ON SLOW BROWSING HAS BEEN VERIFIED BY CALL CENTRE VIA IEMT TOOL

WHICH TRANSLATING TO RM125,321 OF COST AVOIDANCE PER MONTH AND RM 3.16 MILLION IN A

YEAR. (BASED ON COST STUDY WHERE COST PER TRUCK ROLL IS RM70). WITHOUT IEMT, CALL CENTRE

WILL HAVE TO ENTERTAIN THIS 3,760 COMPLAINT VIA TRUCK ROLL.

FIGURE 2 : UNIFI SR RECORDS (AVERAGE FROM NOVEMBER 2015, DECEMBER 2015 AND JANUARY 2016).

IT SHOWS THAT 9% OF COMPLAINT RESOLUTION IS ON SLOW BROWSING WHICH VERIFIED AND SOLVE

VIA CALL CENTRE. ONLY 4% BEING ENTERTAINED FOR TRUCK ROLL.


- FINALIST (TOP 5) FOR THE BEST LME TEAM IN TM GROUP AWARDS 2016

- ANUGERAH EMAS KONVENSYEN TEAM EXCELLENCE WILAYAH TENGAH 2017

NAMA KUMPULAN : D-SIM

ORGANISASI : RAPID RAIL SDN. BHD.

TAJUK PROJEK : INSUFFICIENT TRAINING HOURS RELATED TO TRAIN

DRIVING DUE TO TRAIN AND TRACK AVAILABILITY

PENJIMATAN PROJEK : RM RM 4.98MIL


ONE OF REQUIREMENT IN KELANA JAYA LINE RULEBOOK FOR THE CUSTOMER SERVICE OFFICER

(CSO) IS THEY HAVE TO BE A QUALIFIED TRAIN DRIVER (HOSTLER). IN KELANA JAYA LINE, THERE IS

NO ALTERNATIVE TRAINING METHOD TO TRAIN POTENTIAL CSO (TRAIN DRIVER) TO DRIVE A TRAIN.

CURRENTLY THE TRAINING TOOK PLACE INSIDE TRAIN DEPOT BY USING ACTUAL TRAIN DURING

MAINTENANCE HOUR BETWEEN 12.00 A.M. UNTIL 4 A.M. SOMETIMES, IT NEED TO STRUGGLE UP TO

GET THE PERMISSION TO DO A TRAIN DRIVING TRAINING CAUSE IT CONFLICT WITH MAINTENANCE

TEAM TO DO THE TRAIN MAINTENANCE.


THERE ARE NO ALTERNATIVE TRAINING METHODS TO TRAIN POTENTIAL HOSTLER (TRAIN DRIVER) TO

DRIVE A TRAIN. CURRENTLY THE TRAINING TOOK PLACE INSIDE TRAIN DEPOT BY USING ACTUAL

TRAIN DURING MAINTENANCE HOUR BETWEEN 12.00 A.M. UNTIL 4 A.M.


TO DESIGN AND BUILD A DYNAMIC TRAIN SIMULATOR TO REFLECT ACTUAL TRAIN MOVEMENT FOR

TRAINING PURPOSES IN KELANA JAYA LINE (KJL).

D. TANDA ARAS

CURRENT AMPANG LINE SIMULATOR HAD COST THE COMPANY OF RM 5,500,000.00 FOR ONE TIME

PURCHASE, WHICH NOT INCLUDE YEARLY MAINTENANCE AND SOFTWARE UPDATE (ESTIMATED

AROUND RM 100,000 PER YEAR)

FOR THIS PROJECT, THE TARGET IS TO REDUCE COST, WHICH IS ONLY TO UTILIZE ONLY 0.3% TO 0.5%

FROM THE AMPANG LINE SIMULATOR COST.


i. GOLD AWARD IN REGIONAL ICC 2017

ii. FIRST RUNNER IN RAPID RAIL INTERNAL ICC 2017

iii. “PRASARANA EMPLOYEE APPRECIATION & RECOGNITION FOR LIFE” HIGHEST AWARD UNDER

PRASARANA VALUES CATEGORY BY PRASARANA MALAYSIA BERHAD.


i. PEARL – PRASARANA EMPLOYEE APRRECIATION & RECOGNITION FOR LIFE

ii. STAR

NAMA KUMPULAN : SPEED


TAJUK PROJEK : SPEED

PENJIMATAN PROJEK : RM 715,000.00

OPEX : RM400,000.00

CAPEX : RM315,000.00


TM, BEING MALAYSIA’S BROADBAND AND CONVERGENCE CHAMPION IS SPEARHEADING LOTS OF

INITIATIVES AND OPTIMIZATIONS, TAKING UP THE CHALLENGE TO REALIZING THE ASPIRATION OF

BECOMING A TRULY MODERN AND CONNECTED NATION BY 2020. TO REALIZE THIS AMBITIOUS

ASPIRATION, A LOT OF IMPROVEMENTS FOR DEVELOPMENT, OPERATIONS AND CUSTOMER SUPPORT

ARE REQUIRED, TO WHICH TM IS FULLY COMMITTED TO DELIVERING.

THE SCOPE OF THIS PROJECT, NICKNAMED ‘SPEED’ IS TO DEEP-DIVE INTO AN ONGOING OPERATIONAL

ISSUE (SERVICE LEVEL KPI NOT MET) IN ORDER TO FURTHER OPTIMIZE AND ELIMINATE WASTAGE IN

ORDER TO ACHIEVE HIGHER EFFICIENCY IN A LEANER ENVIRONMENT.


ONE OPERATIONAL CHALLENGE IDENTIFIED IS THAT A MAJORITY OF PROCESSES ARE STILL VERY

MANUAL, REPETITIVE AND RESOURCE CONSUMING. TM HAS A HIGH DEPENDENCY ON TRADITIONAL

CALL CENTERS THAT IS REQUIRED TO ASSIST THE GROUND TEAMS DURING NEW UNIFI INSTALLATIONS.

THIS INTERNAL CALL CENTER COORDINATES ANYWHERE BETWEEN 20,000 TO 25,000 INSTALLATIONS

MONTHLY, TO WHICH IT HAS TO ENTERTAIN UP TO 10,000

’ASSISTIVE’ CALLS. THE NUMBER OF CALLS THAT IT NEEDS TO HANDLE INCREASES MONTH OVER MONTH

AS TM’S SUBSCRIBER BASE INCREASES AND THE NUMBER OF NEW INSTALLATIONS RAMP UP. AS THE

CALL VOLUMES INCREASE, MORE RESOURCES NEED TO BE ALLOCATED AND THIS WILL NOT BE

SUSTAINABLE LOOKING AT THE LONG TERM TREND.

SPEED IS AN INITIATIVE DESIGNED TO TRANSFORM THE WAY UNIFI INSTALLERS AND CONTRACTORS

OPERATE BY ELIMINATING THE RELIANCE ON THE CALL CENTER AGENTS BY EMBRACING A NEW DIGITAL

WORKFORCE. IT IS AN IN- HOUSE DEVELOPMENT INITIATIVE THAT INTEGRATES INSTANT MESSAGING

PLATFORM WITH TM’S BACKEND INVENTORY AND OTHER SUPPORT SYSTEMS AS AN EFFORT TO SIMPLIFY

AND AUTOMATE PROCESSES THROUGH DIGITALIZATION. THROUGH SPEED, WE CONVERT A

TRADITIONAL CALL CENTER PROCESS TO A FULLY AUTOMATED ’SELF- HELP’ SOLUTION WHERE THE UNIFI

INSTALLATION TEAMS ARE ABLE TO RETRIEVE THE INFORMATION REQUIRED BY THEMSELVES BY SIMPLY

EXCHANGING MESAGES USING THE TELEGRAM INSTANT MESSAGING PLATFORM.


SPEED IS A DIGITALIZATION EFFORT TO ENSURE THE SUSTAINABILITY OF THE UNIFI INSTALLATION PROCESS

THRU

SIMPLIFICATION AND AUTOMATION. THIS EFFORT HAS DRASTICALLY CUT THE NUMBER OF CALLS TO

TM’S INTERNAL SUPPORT CONTACT CENTER WHICH HAS CONTRIBUTED POSITIVELY TO TM’S

MANPOWER OPTIMIZATION EFFORTS.

SPEED ALLOWS UNIFI INSTALLERS TO NOW EASILY GET PORT VERIFICATION DONE AUTOMATICALLY

WITHOUT REQUIRING ANY ASSISTANCE FROM THE INTERNAL TM SUPPORT CALL CENTER. THE DATA TO

AID INSTALLATION IS ALSO NOW AVAILABLE 365 X 24 X 7 AS THERE’S NO LONGER DEPENDENCY ON

ANY MANUAL HUMAN INTERACTION. THERE ARE NO QUEUES, AND GETTING THE VERIFICATION DONE IS

AS SIMPLE AS ASKING A QUESTION.

SPEED HAS TOTALLY TRANSFORMED THE WAY UNIFI INSTALLERS OPERATE AND HAS SUCCESSFULLY

DECREASED EXISTING WORKLOADS, ENABLING INCREASED WORKFORCE EFFICIENCY. WITH THIS

AUTOMATED ‘SELF-QUERY’ MECHANISM IN PLACE, TM WAS ABLE TO PRIORITIZE AND RE-ASSIGN THE

EXISTING CALL CENTER SUPPORT OPERATORS TO OTHER MORE DEMANDING TASKS RATHER THAN

SPEND TIME ON SOMETHING ROUTINE AND REPETITIVE. FOR THE INSTALLERS, THEY CAN NOW GET

INSTANT AND ACCURATE DATA TO ASSIST WITH THEIR INSTALLATION TASKS.

THE NAME SPEED WAS CHOSEN FOR THIS INITIATIVE BECAUSE THE MAIN OBJECTIVE OF THIS INITIATIVE IS

TO GAIN MOMENTUM BY SPEEDING UP THE PROCESS OF DATA RETRIEVAL. THE SPEEDING UP OF THE

DATA RETRIEVAL REQUIRES A SIMPLIFIED APPROACH AS WELL AS 100% AUTOMATION BY COMPLETELY

ELIMINATING ALL MANUAL PROCESSES. AND BY ELIMINATING MANUAL PROCESSES, WE WERE ABLE TO

DIRECTLY IMPROVE EFFICIENCY. AT THE END OF THE DAY, BY SIMPLIFYING AND SPEEDING UP THE DATA

RETRIEVAL PROCESSES, INSTALLATION TASKS BECOME SIMPLER AND GETS MORE EFFICIENT. LASTLY, THE

NAME SPEED ALSO GOES WELL AS THE INITIATIVE NAME BECAUSE THE ENTIRE SOLUTION FROM

DEVELOPMENT, TO TESTING AND FINALLY TO DEPLOYMENT HAPPENED SO QUICKLY THAT TREMENDOUS

RESULTS WERE SEEN IN RECORD TIME.

D. TANDA ARAS

NONE


SPEED AUTOMATES TRADITIONAL MANUAL CALL PROCESSES AND COMPLETELY ELIMINATES THE

POTENTIAL FOR HUMAN ERROR. INBOUND CALLS HAVE BEEN REDUCED BY 50%, AND DATA RETRIEVALS

HAVE BEEN SPED UP FROM AN AVERAGE OF 8 MINUTES TO JUST 10 SECONDS, LOWERING OVERALL

CALL CENTER WORKLOAD BY 47%. INSTALLERS CAN NOT ONLY GET THE REQUIRED DATA FASTER, THE

PROCESS IS ALSO NOW ALWAYS SUCCESSFUL, WITHOUT THE NEED TO REPEAT OR RE-DO AGAIN

RESULTING IN A MASSIVE REDUCTION IN TROUBLE TICKETS LOGGED. A MORE LEAN AND STREAMLINED

OPERATIONS IS NOW ACHIEVABLE AS ‘PROCESS WASTAGES’ HAVE BEEN ELIMINATED.

RESOURCE SAVINGS ACHIEVED = 16,000 HOURS

COST AVOIDANCE BY ELIMINATING WASTES = 16,000 HOURS X RM25 = RM400,00.00


SPEED WAS THE WINNER OF THE PRESTIGIOUS 2017 TM GROUP AWARDS – IOT TEAM OF THE YEAR. THIS

AWARD RECOGNIZES THE TEAM THAT DEVELOPED AND IMPLEMENTED THE MOST IMPACTFUL DIGITAL

INNOVATION. THE DIGITAL INNOVATION PROMOTES PRODUCTIVITY AND UPLIFTS LIFE MADE EASIER

(LME) IN DELIVERING CONVERGENCE, AND TM’S PROMISE TO SUPPORT AND ENHANCE THE LIVES OF

‘WARGA KELUARGA TM’ AND ITS CUSTOMERS WITH SIMPLE AND SMART TECHNOLOGY THAT MAKES

LIFE BETTER.

Reduced 50% Cut down 16x 100% success rate

Reduced by 89% Reduced by 47%

Inbound Call

Volume

Data Retrieval

Time

Unsuccessful

Retrieval Rate

Trouble Tickets

Logged

Team

Workload

Before 10,000 8 minutes 6% 4,500 101%

After 5,000 30 seconds 0% 50

0

54%

Query Volume Retrieval Time

Yearly Process

Consumption(Hours)

Yearly Process

Consumption(Days)

Dependencytowards manualcall center 10,000

8 minutes 16,000 667 days

New self-serviceapproach

30 seconds-

(fully automated)

-(fully automated)

NAMA KUMPULAN : SPEED


TAJUK PROJEK : SPEED

PENJIMATAN PROJEK : RM 391,675.00


DURING THE TABLING OF THE 2017 BUDGET, PRIME MINISTER OF MALAYSIA, DATUK SERI NAJIB TUN

RAZAK HAD ANNOUNCED THAT ALL INTERNET SERVICE PROVIDERS ARE REQUIRED TO DOUBLE UP ALL

SUBSCRIBERS’ BROADBAND SPEED. TM, BEING MALAYSIA’S BROADBAND AND CONVERGENCE

CHAMPION IS SPEARHEADING LOTS OF INITIATIVES AND OPTIMIZATIONS, TAKING UP THE CHALLENGE

TO REALIZING THIS ASPIRATION. TO REALIZE THIS AMBITIOUS ROLLOUT, A LOT OF IMPROVEMENTS FOR

DEVELOPMENT, OPERATIONS AND CUSTOMER SUPPORT ARE REQUIRED, TO WHICH TM IS FULLY

COMMITTED TO DELIVERING.

THE SCOPE OF THIS PROJECT, NICKNAMED ‘SPEED’ IS TO DEEP-DIVE INTO AN OPERATIONAL ISSUE TO

FURTHER OPTIMIZE AND ELIMINATE WASTAGE IN ORDER TO ACHIEVE HIGHER EFFICIENCY IN A LEANER

ENVIRONMENT.


ONE OPERATIONAL CHALLENGE IDENTIFIED IS THAT A MAJORITY OF PROCESSES ARE STILL VERY

MANUAL, REPETITIVE AND RESOURCE CONSUMING. TM HAS A HIGH DEPENDENCY ON TRADITIONAL

CALL CENTERS THAT IS REQUIRED TO ASSIST THE GROUND TEAMS DURING NEW UNIFI

INSTALLATIONS. THIS INTERNAL CALL CENTER COORDINATES ANYWHERE BETWEEN 20,000 TO 25,000

INSTALLATIONS MONTHLY, TO WHICH IT HAS TO ENTERTAIN UP TO 10,000

’ASSISTANCE’ CALLS. THE NUMBER OF CALLS THAT IT NEEDS TO HANDLE INCREASE MONTH OVER

MONTH AS TM’S SUBSCRIBER BASE INCREASES AND THE NUMBER OF NEW INSTALLATIONS RAMP

UP. AS THE CALL VOLUMES INCREASE, MORE RESOURCES NEED TO BE ALLOCATED AND THIS WILL

NOT BE SUSTAINABLE LOOKING AT THE NEAR TERM TREND.

SPEED IS AN INITIATIVE DESIGNED TO TRANSFORM THE WAY UNIFI INSTALLERS OPERATE BY ELIMINATING

THE RELIANCE ON THE CALL CENTER AGENTS BY EMBRACING A NEW DIGITAL WORKFORCE. IT IS AN IN-

HOUSE DEVELOPMENT INITIATIVE THAT INTEGRATES INSTANT MESSAGING PLATFORM WITH TM’S

BACKEND INVENTORY AND OTHER SUPPORT SYSTEMS AS AN EFFORT TO SIMPLIFY AND AUTOMATE

PROCESSES THROUGH DIGITALIZATION. THROUGH SPEED, WE CONVERT A TRADITIONAL CALL CENTER

PROCESS TO A FULLY AUTOMATED ’SELF-HELP’ SOLUTION WHERE THE UNIFI INSTALLER TEAMS ARE ABLE

TO RETRIEVE THE INFORMATION REQUIRED BY THEMSELVES BY SIMPLY SENDING MESAGES USING THE

TELEGRAM INSTANT MESSAGING PLATFORM.


SPEED IS A DIGITALIZATION EFFORT TO ENSURE THE SUSTAINABILITY OF THE UNIFI INSTALLATION PROCESS

THRU SIMPLIFICATION AND AUTOMATION. THIS EFFORT HAS DRASTICALLY CUT THE NUMBER OF CALLS

TO TM’S INTERNAL SUPPORT CONTACT CENTER WHICH HAS CONTRIBUTED POSITIVELY TO TM’S

MANPOWER OPTIMIZATION EFFORTS.

SPEED ALLOWS UNIFI INSTALLERS TO NOW EASILY GET PORT VERIFICATION DONE AUTOMATICALLY

WITHOUT REQUIRING ANY ASSISTANCE FROM THE INTERNAL TM SUPPORT CALL CENTER. THE DATA TO

AID INSTALLATION IS ALSO NOW AVAILABLE 365 X 24 X 7 AS THERE’S NO LONGER DEPENDENCY ON

ANY MANUAL HUMAN INTERACTION. THERE ARE NO QUEUES, AND GETTING THE VERIFICATION DONE IS

AS SIMPLE AS ASKING A QUESTION.

SPEED HAS TOTALLY TRANSFORMED THE WAY UNIFI INSTALLERS OPERATE AND HAS

SUCCESSFULLY DECREASED EXISTING WORKLOADS, ENABLING INCREASED WORKFORCE EFFICIENCY.

WITH THIS AUTOMATED ‘SELF-QUERY’ MECHANISM IN PLACE, TM WAS ABLE TO PRIORITIZE AND RE-

ASSIGN THE EXISTING CALL CENTER SUPPORT OPERATORS TO OTHER MORE DEMANDING TASKS RATHER

THAN SPEND TIME ON SOMETHING ROUTINE AND REPETITIVE. FOR THE INSTALLERS, THEY CAN NOW GET

INSTANT AND ACCURATE DATA TO ASSIST WITH THEIR INSTALLATION TASKS.

THE NAME SPEED WAS CHOSEN FOR THIS INITIATIVE BECAUSE THE MAIN OBJECTIVE OF THIS INITIATIVE IS

TO GAIN MOMENTUM BY SPEEDING UP THE PROCESS OF DATA RETRIEVAL. THE SPEEDING UP OF THE

DATA RETRIEVAL REQUIRES A SIMPLIFIED APPROACH AS WELL AS 100% AUTOMATION BY COMPLETELY

ELIMINATING ALL MANUAL PROCESSES. AND BY ELIMINATING MANUAL PROCESSES, WE WERE ABLE TO

DIRECTLY IMPROVE EFFICIENCY. AT THE END OF THE DAY, BY SIMPLIFYING AND SPEEDING UP THE DATA

RETRIEVAL PROCESSES, INSTALLATION TASKS BECOME SIMPLER AND GETS MORE EFFICIENT. LASTLY, THE

NAME SPEED ALSO GOES WELL AS THE INITIATIVE NAME BECAUSE THE ENTIRE SOLUTION FROM

DEVELOPMENT, TO TESTING AND FINALLY TO DEPLOYMENT HAPPENED SO QUICKLY THAT TREMENDOUS

RESULTS WERE SEEN IN RECORD TIME.

D. TANDA ARAS

NONE


SPEED AUTOMATES TRADITIONAL MANUAL CALL PROCESSES AND COMPLETELY ELIMINATES THE

POTENTIAL FOR HUMAN ERROR. INBOUND CALLS HAVE BEEN REDUCED BY 50%, AND DATA RETRIEVALS

HAVE BEEN SPED UP FROM AN AVERAGE OF 8 MINUTES TO JUST 10 SECONDS, LOWERING OVERALL

CALL CENTER WORKLOAD BY 47%. INSTALLERS CAN NOT ONLY GET THE REQUIRED DATA FASTER, THE

PROCESS IS ALSO NOW ALWAYS SUCCESSFUL, WITHOUT THE NEED TO REPEAT OR RE-DO AGAIN

RESULTING IN A MASSIVE REDUCTION IN TROUBLE TICKETS LOGGED. A MORE LEAN AND STREAMLINED

OPERATIONS IS NOW ACHIEVABLE AS ‘PROCESS WASTAGES’ HAVE BEEN ELIMINATED.

RESOURCE SAVINGS ACHIEVED = 16,000 HOURS

COST AVOIDANCE BY ELIMINATING WASTES = 16,000 HOURS X RM25 = RM400,00.00


SPEED WAS THE WINNER OF THE PRESTIGIOUS 2017 TM GROUP AWARDS – IOT TEAM OF THE YEAR. THIS

AWARD RECOGNIZES THE TEAM THAT DEVELOPED AND IMPLEMENTED THE MOST IMPACTFUL DIGITAL

INNOVATION. THE DIGITAL INNOVATION PROMOTES PRODUCTIVITY AND UPLIFTS LIFE MADE EASIER

(LME) IN DELIVERING CONVERGENCE, AND TM’S PROMISE TO SUPPORT AND ENHANCE THE LIVES OF

‘WARGA KELUARGA TM’ AND ITS CUSTOMERS WITH SIMPLE AND SMART TECHNOLOGY THAT MAKES

LIFE BETTER.

Reduced 50% Cut down 16x 100% success rate

Reduced by 89% Reduced by 47%

Inbound Call

Volume

Data Retrieval

Time

Unsuccessful

Retrieval Rate

Trouble Tickets

Logged

Team

Workload

Before 10,000 8 minutes 6% 4,500 101%

After 5,000 30 seconds 0% 50

0

54%

Query Volume Retrieval Time

Yearly Process

Consumption(Hours)

Yearly Process

Consumption(Days)

Dependencytowards manualcall center 10,000

8 minutes 16,000 667 days

New self-serviceapproach

30 seconds-

(fully automated)

-(fully automated)

NAMA KUMPULAN : TESLA


TAJUK PROJEK : TESLA RFID

PENJIMATAN PROJEK : RM 10,000


TESLA RFID PROJECT WAS INITIATED TO ASSIST STORE MANAGER IN MANAGING MATERIAL

MANAGEMENT FOR

TELEKOM MALAYSIA’S TRANSMISSION SPARE ITEMS. THE SYSTEM AIMS TO IMPROVE ON SPARE

REQUISITION

PROCESS AND MAKE IT EASIER TO RETRIEVE THE ITEMS. THE PROJECT WAS IMPLEMENTED IN JAN

2016 AND

SUCCESSFULLY COMPLETED BY THE YEAR END. BY ADOPTING THE SYSTEM, THE STORE MANAGER

HAD

MANAGED TO INCREASE THE PRODUCTIVITY AND REDUCE MANPOWER COST.


CAUSES OF THE PROBLEMS HAVE BEEN IDENTIFIED TO BE DUE TO LONG DURATION TO PERFORM

MATERIAL

STOCK TAKE, DIFFICULT TO LOCATE MATERIAL LOCATION AND REQUIREMENT FOR MORE

MANPOWER.


BASED ON PROBLEM SOLVING TECHNIQUES AND ANALYSIS, IT WAS FOUND THAT A NEW DEVICE

AND AN

AUTOMATION SYSTEM CAN BE USED AS A SOLUTION TO SOLVE AND IMPROVE THE CURRENT

SITUATION.

D. TANDA ARAS

THE RFID DESIGN AND TAGGING SYSTEM HAVE BEEN STANDARIZED IN NOC DIVISION AND HAVE

BEEN USED BY OTHER TM SPARE CENTRES SUCH AS ACCESS NETWORK MANAGEMENT IN KINRARA

AND DATA NETWORK MANAGEMENT IN JALAN RAJA CHULAN.


THE PROJECT HAS MANAGED TO REDUCE THE DURATION TO PERFORM MATERIAL STOCK TAKE BY

7 TIMES FASTER, IMPROVE DATABASE ACCURACY BETWEEN SYSTEM AND PHYSICAL BY USING

AUTOMATIC SYSTEM AND REDUCE MANPOWER USAGE BY 300%.


THE PROJECT WAS AWARDED GOLD MEDAL DURING MPC TEAM EXCELLENCE WILAYAH TENGAH

AT PICC ON

24-25 JUL 2017. IN TELEKOM MALAYSIA, THE PROJECT HAS BEEN AWARDED AS BEST KEY INITIATIVE

2016 IN

TINM APPRECIATION NIGHT 2017. TEAM MEMBER – EN MOHD NASER MD ISA HAS BEEN AWARDED

AS

WINNER OF KRISTAL AWARD DURING JOM BERSAMA WITH TM CEO FOR Q3 2016.

HARIKETIGA

NAMA KUMPULAN : EVOLUTION33

ORGANISASI : HOSPITAL PUSRAWI SDN. BHD.

TAJUK PROJEK : KUTIPAN HUTANG PANEL YANG TIDAK OPTIMUM

PENJIMATAN PROJEK : RM10,406,094

(KUTIPAN HUTANG PANEL)


PROJEK INI ADALAH BERKAITAN DENGAN KUTIPAN HUTANG PANEL YANG TIDAK OPTIMUM. PESAKIT

YANG DI TANGGUNG OLEH PANEL SYARIKAT TELAH MENERIMA RAWATAN DI HOSPITAL TETAPI

PANEL TIDAK MEMBUAT BAYARAN BIL RAWATAN PESAKIT SECARA OPTIMUM MESKIPUN TEMPOH

BAYARAN SELAMA 30 HARI TELAH TERMAKTUB DAN TELAH DIPERSETUJUI DI DALAM SURAT LANTIKAN

PANEL. INI MENYEBABKAN BIL PESAKIT MASIH TERTUNGGAK DAN HOSPITAL MENGALAMI KERUGIAN,

HUTANG YANG TINGGI DAN IMEJ HOSPITAL TERJEJAS.


1. KURANG PEMANTAUAN OLEH STAF UNIT KAWALAN KREDIT

2. SOP KERJA YANG KU RANG BERKESAN DAN TIDAK DISEMAK SEMULA

3. KURANG TINDAKAN SUSULAN YANG DILAKUKAN


1. SURAT PENGESAHAN PENERIMAAN PANEL

2. BUKU PENGHANTARAN SEMASA BIL PESAKIT DI HANTAR KE PANEL

3. MENGADAKAN KATEGORI FINANCIAL CLASS UNTUK DEBTOR I PENGHUTANG

4. MENGEMASKINI JD STAF UNIT KAWALAN KREDIT

5. METETAKKAN SASARAN DAN KPI KEPADA STAF UNIT KAWALAN KREDIT

6._ PENSTORAN DAN PELABELAN FAIL PESAKIT

7. MENGADAKAN MESYUARAT 2 KALI SEBULAN

8. MEMBUAT APLIKASI WHATSAPP DI KALANGAN STAF UNIT KAWALAN KREDIT SEBAGAI

LANGKAH PEMANTAUAN KUTIPAN

9. MEMBUAT SEKATAN PENDAFTARAN DI DALAM SISTEM SEMASA MEMBUAT SEBARANG

PENDAFTARAN PESAKIT

D. TANDA ARAS

1. MEMO YANG DIKELUARAN OLEH PIHAK PENGURUSAN HOSPITAL (MENINGKATKAN KUTIPAN

PANEL SEBANYAK 15% SEBELUM 31 DISEMBER 2016)

2. PEMBENTANGAN SASARAN KUTIPAN BULANAN BERSAMA MENTERI DI JABATAN PERDANA

MENTERI


1. PERATUSAN KUTIPAN HUTANG PANEL MENINGKAT SEBANYAK 21%, MELEBIHI 6% (SASARAN :

15%)

2. JUMLAH KUTIPAN HUTANG PANEL SEBANYAK RM118,571,570, MENINGKAT SEBANYAK RM571,570

(SASARAN : RM118,000,000)

3. PURATA KUTIPAN HUTANG BULANAN IALAH RM10,406,094, MENINGKAT SEBANYAK RM1 ,796,034


- NAIB JOHAN, KUMPULAN INOVATIF & KREATIF

PERINGKAT MAJLIS AGAMA ISLAM WILAYAH PERSEKUTUAN (MAIWP)

- ANUGERAH EMAS

MINI KONVENSYEN TEAM EXCELLENCE INNOVATIVE & CREATIVE CYCLE (ICC) WILAYAH UTARA

- ANUGERAH EMAS

KONVENSYEN TEAM EXCELLENCE INNOVATIVE & CREATIVE CYCLE (ICC) WILAYAH SABAH & SARAWAK

NAMA KUMPULAN : ZEALOUS

ORGANISASI : JOHOR LAND BERHAD

TAJUK PROJEK : ADUAN KECERUNAN YANG TINGGI DI LALUAN MASUK

KERETA KE RUMAH (ENTRANCE SLAB & DRIVEWAY)

PENJIMATAN PROJEK : RM 536,000.00/1072 JAM UNTUK 134 ADUAN


i. PROJEK DILAKSANAKAN BAGI MENGURANGKAN MASALAH ADUAN KECERUNAN YANG

TINGGI DILALUAN MASUK KERETA KE RUMAH (ENTRANCE SLAB & DRIVEWAY)

ii. ADUAN DILAPORKAN DISEBABKAN KENDERAAN PEMBELI TERSANGKUT SEMASA MELALUI

LALUAN MASUK KERETA KE RUMAH.

iii. KECERUNAN LANTAI UNTUK LALUAN MASUK RUMAH DIKAWAL KECERUNAN MAKSIMUMNYA.

iv. MENCIPTA SPESIFIKASI BAGI MENGAWAL KECERUNAN UNTUK LALUAN MASUK KE RUMAH.

v. ALAT DICIPTA UNTUK MEMUDAHKAN PROSES PENGUKURAN UNTUK MENDAPATKAN

KETEPATAN CERUN DIKAWASAN LALUAN MASUKKERETA KE RUMAH.


i. TIADA SPESIFIKASI STANDARD - TIADA DARJAH (DEGREE) KECERUNAN JALAN YANG SESUAI.

ii. JALAN UTAMA SEDIA ADA BERARAS RENDAH - KEADAAN JALAN UTAMA YANG RENDAH

MENGIKUT ARAS TANAH YANG MENDATAR.

iii. KECERUNAN TIDAK TEPAT - PENGGUNAAN ALAT TIMBANG AIR (TUBE).


i. ALAT DICIPTA DENGAN MENGGUNAKAN BAHAN ALUMINIUM YANG RINGAN DAN TIDAK

BERKARAT

ii. MERUPAKAN ALAT PENGUKUR KECERUNAN YANG SELAMAT, EFISYEN DAN MUDAH

DIKENDALIKAN

iii. ALAT PENGUKUR MUDAH DIKENDALIKAN DAN MESRA PENGGUNA

iv. BOLEH DIAPLIKASIKAN UNTUK MENGUKUR KECERUNAN “CHAMBER” JALAN

v. KESERAGAMAN DAN KECERUNAN JALAN MASUK UTAMA DAPAT DIKAWAL DARI SEGI KUALITI

DAN PENJIMATAN KOS.

vi. ALAT DICIPTA MENGGUNAKAN FORMULA “CALCULUS”

D. TANDA ARAS

BERDASARKAN PENGAMATAN ADUAN PENGGUNA MELALUI BORANG MAKLUM BALAS TEKNIKAL

TERHADAP KECERUNAN LALUAN MASUK KERETA KE RUMAH, KUMPULAN TELAH BERJAYA

MENGHASILKAN :-

ALAT PENGUKUR KECERUNAN YANG DINAMAKAN “SPIRIT ZEALOUS”

i. ALAT YANG MEMUDAHKAN PROSES KERJA

ii. ALAT YANG MEMPUNYAI STANDARD YANG TERSENDIRI

iii. ALAT YANG DAPAT MENJIMATKAN KOS DAN MASA



i. AUGERAH EMAS KONVENSYEN TEAM EXELLENCE JOHOR LAND BERHAD 2016

ii. ANUGERAH EMAS KONVENSYEN MINI TEAM EXELLENCE 2017 WILAYAH SELATAN

iii. ANUGERAH EMAS KONVENSYEN TEAM EXELLENCE WILAYAH PANTAI TIMUR 2017

TAHUN / TEMA PROJEK

PENJIMATAN / PENCAPAIAN

TERTINGGI

PENJENAMAAN HASIL

INOVASI

2016 Aduan Kecerunan Yang Tinggi Di Laluan Masuk Kereta Ke Rumah (Entrance Slab & Driveway)

Penjimatan Kos Penjimatan untuk aduan satu unit rumah

=RM 4000.00

Penjimatan untuk 134 aduan unit rumah

=RM 536,000.00 Penjimatan Masa

Penjimatan untuk aduan 1 unit rumah

=8jam

Penjimatan untuk 134 aduan

=1072jam

..

NAMA KUMPULAN : OSTEOBLASTS TEAM

ORGANISASI : KPJ JOHOR SPECIALIST HOSPITAL

TAJUK PROJEK : STROKE PATIENT HAD DIFFICULTIES TO AMBULATE DUE TO

ONE SIDE BODY WEAKNESS

PENJIMATAN PROJEK :


STROKE PATIENT HAD DIFFICULTIES TO START AMBULATION DUE TO WEAKNESS OF ONE SIDE BODY

WHICH UNABLE TO CONTROL LOWER JOINT MOVEMENT DUE TO LESS OF SENSE AND STRENGTH.

THE LONGER A STROKE GOES UNTREATED, THE GREATER THE POTENTIAL FOR BRAIN DAMAGE AND

DISABILITY.


i. DUE TO DELAY LOW OF SELF-MOTIVATION, DENIAL STAGE OF MENTALITY AFTER STROKE

ATTACKED.

ii. PATIENT DOES NOT CONTINUES REHABILITATION PROGRAM AS OUTPATIENT VISIT.

iii. PATIENT AND CAREGIVER DOES NOT CONTINUES HOME EXERCISE DUE TO LACK OF

AWARENESS OF REHABILITATION PROGRAM


TOOL FOR CONTROLLING THE LOWER LIMB DURING GAIT EXERCISE.

D. TANDA ARAS


i. INCREASED IN TOTAL NUMBER OF OUTPATIENT REHAB SESSIONS (TREATMENT).

ii. REDUCE IN-HOSPITAL LENGTH OF STAY.

iii. INCREASED IN PERCENTAGE OF STROKE PATIENTS WITH IMPROVEMENT OF ACTIVITIES OF ADL

INDEPENDENCE AFTER ADL INTERVENTION.

iv. INCREASE PATIENT’S SATISFACTION LEVEL. OUTPATIENT PHYSIOTHERAPY ARE GIVEN

‘EXCELLENT’ RATING.

F. ANUGERAH, PENGHARGAAN & PENGIKTIRAFANGOLD AWARD, TEAM EXCELLENCE REGIONAL 2017

NAMA KUMPULAN : PG GROUP


TAJUK PROJEK : MENGAWAL KEROSAKAN PADA ALUMINIUM WINDOW

FRAME DI BILIK TIDUR UTAMA


A. LATAR BELAKANG PROJEKi. MASALAH PERMUKAAN ALUMINIUM WINDOW FRAME DI BILIK TIDUR UTAMA YANG SERING KEMEK DAN

CALAR AKIBAT PEKERJA MENGGUNAKAN LALUAN TERSEBUT SEBAGAI LALUAN PINTAS KE UNIT SEBELAH

SEMASA MELAKSANAKAN KERJA-KERJA PEMBINAAN.

ii. ALUMINIUM FRAME YANG ROSAK DAN KEMEK PERLU DIPERBAIKI DENGAN MENUKAR SATU SET PANEL

ALUMINIUM WINDOW FRAME YANG BARU YANG MEMERLUKAN TAMBAHAN KOS DAN MASA.

iii. KESUKARAN MENGAWAL PEMOTONGAN WRAPPING ALUMINIUM DENGAN KEMAS MENGAKIBATKAN

PROSES KERJA MENJADI SUKAR.

B. PUNCA UTAMA MASALAHi. MENJADIKAN BILIK TIDUR UTAMA SEBAGAI LALUAN PINTAS KELUAR MASUK PEKERJA DI TAPAK UNTUK KE

UNIT SEBELAH.

ii. KURANG PENGAWASAN DAN PENGAWALAN YANG SEMPURNA DI TAPAK BINA.

iii. PEKERJA DI TAPAK MELETAKKAN BAHAN BINAAN DI BAHAGIAN “OUTER FRAME” UNTUK DIANGKUT KE

UNIT SEBELAH.

iv. MASA YANG BANYAK DIPERLUKAN SEHINGGA KERJA-KERJA LEPAAN TERLALU PANJANG

MENYEBABKAN BERLAKUNYA KEROSAKAN FRAME – KEMEK, ROSAK DAN CALAR

C. CADANGAN PENYELESAIAN INORVATIF & KEATIFi. MEMBUAT TAMBAHAN BINGKAI DENGAN LEPAAN SIMEN DI BAHAGIAN BAWAH ALUMINIUM WINDOW

FRAME DI BILIK TIDUR UTAMA.

ii. MENGAPLIKASIKAN KAEDAH LEPAAN DI SEMUA BAHAGIAN BAWAH ALUMINIUM WINDOW FRAME DI

BILIK TIDUR UTAMA DI PROJEK PILIHAN (TEBALKAN BINAANNYA)

iii. DI STANDIDARSIKAN KE SEMUA PROJEK PERUMAHAN SYARIKAT.

D. TANDA ARAS

BERDASARKAN PENGAMATAN SPESIFIKASI PERMARKAHAN MERUJUK KEPADA STANDARD SPESIFIKASI

CIDB DI DALAM PENGIRAAN PERMARKAHAN SKOR QLASSIC DAN KEROSAKAN AKIBAT KESAN KEMEK

DAN CALAR DI BAHAGIAN ALUMINUM FRAME DI BILIK TIDUR UTAMA, KUMPULAN TELAH BERJAYA

MENGHASILKAN :-

SATU KAEDAH KERJA YANG DINAMAKAN “WINDOW 5” YANG MENGURANGKAN RISIKO KEROSAKAN

PADA ALUMINIUM WINDOW FRAME DI BILIK TIDUR UTAMA DAN MEMBERI BANYAK PENJIMATAN YANG

DIPEROLEHI DARI SEGI KOS DAN MASA


F. ANUGERAH, PENGHARGAAN & PENGIKTIRAFAN1. TEMPAT KE 4 KATEGORI TEKNIKAL DI KONVENSYEN TEAM EXCELLENCE JOHOR LAND BERHAD 2016

2. PENGIKTIRAFAN DARIPADA KAZ ARKITEK

3. PENGIKTIRAFAN DARIPADA GSR CONSTRUCTIN SDN. BHD.

4. PENGIKTIRAFAN DARIPADA INSITU CONSTRUCTION SDN BHD

5. SIJIL PENGIKTIRAFAN QLASSIC DAN MENDAPAT SKOR MARKAH (78%) DARIPADA CIDB

6. ANUGERAH EMAS DI KONVENSYEN MINI TEAM EXCELLENCE 2017 WILAYAH SELATAN DI KSL HOTEL &

RESORT

7. ANUGERAH EMAS DI KONVENSYEN TEAM EXCELLENCE 2017 WILAYAH UTARA DI BAYVIEW BEACH RESORT

PENANG.

TAHUN / TEMA PROJEK

2016

PENJIMATAN / PENCAPAIAN

TERTINGGI

PENJENAMAAN HASIL INOVASI

KEROSAKAN PADA ALUMINIUM WINDOW FRAME DI BILIK TIDUR UTAMA

Penjimatan 6 bulan bagi 14 unit rumah RM1,200.00 x 14 unit = RM16,800.00

Penambahbaikan kaedah kerja - melepa di bahagian aluminium window frame di bilik utama

SEBELUM SELEPAS

NAMA KUMPULAN : VENOUS AMOUS TEAM

ORGANISASI : KPJ JOHOR SPECIALIST HOSPITAL

TAJUK PROJEK : STOP PRESSURE INJURY FOR BEDRIDDEN PATIENT

PENJIMATAN PROJEK : RM 99,250.00/PATIENT COST


4 DIFFERENT LEVEL OF CARE DERIVED FROM NURSING CARE.THERE ARE SELF CARE, PARTIAL CARE,

COMPLETE CARE AND CRITICAL CARE.COMPLETE CARE PATIENTS ARE OUR TARGET GROUP,

MOSTLY THEY ARE BEDRIDDEN PATIENTS WHO IS UNABLE TO LEAVE THEIR BED DUE TO ILLNESS AND

INJURY WITH LONGTERM LYING DOWN. WE HAVE USE SKIN ASSESSMENT TOOLS (KCIS) TO ASSESS

PATIENT’S SKIN CONDITION UPON ADMISSION AND CONTINOUS MONITORING AND

DOCUMENTATION IN PROGRESS OF THE SKIN CONDITION THROUGH OUT HOSPITALIZATION.ON

DAILY BASIS, THE NURSING STAFF WILL IDENTIFY HIGH RISK PATIENTS POTENTIAL FOR DEVELOPING

PRESSURE INJURY. TRIGGERING ALARM CLOCK WILL BE SET EVERY 2 HOURLY TO DO TURNING.


i. STAFF DID NOT COMPLY WITH BEST PRACTICES – TWO HOURLY TURNING DUE TO :

- INSUFFICIENT STAFFING

- NO REMINDER

II. PATIENT UNABLE TO MAINTAIN THE DESIRED POSITION FOR TWO HOURS DUE TO IMPROPER

INSUFFICIENT USE OF PILLOWS

III. PATIENT DEVELOPED PRESSURE INJURY AS COMPLICATION.


BY MODIFYING THE THICK COTTON LINEN WITH ATTACHED BUCKLE, WE HAVE INVENTED THE

MODIFIED DRAWSHEET THAT ENABLE US TO TURN PATIENT EASILY AND EFFECTIVELY MAINTAINING

THE POSITION AND PREVENT PRESSURE INJURY FROM DEVELOPING.

D. TANDA ARAS

i. BODY HOLDER FOAM ii. TURNING OPERATED SYSTEMiii. RIPPLE MATTRESS


i. REDUCED PRESSURE INJURY CASES FROM 7.2% TO 2.35%

ii. REDUCED LENGTH OF STAY FOR PRESSURE INJURY PATIENTS FROM 11 TO 6 DAY.

iii. REDUCED READMISSION OF PATIENT FROM 5% TO 1.8%.

iv. INCREASED CUSTOMER SATISFACTION NURSING CARE ( EXCELLENT RATING 11%, GOOD

RATING 5%

v. REDUCE PATIENT COST OF HOSPITALIZATION ( 74% - RM 99,250.00)

vi. INCREASED HOSPITAL BED OCCUPANCY RATE ( BOR ) BY 5.2%


i. GOLD AWARD TEAM EXCELLENT MPC SOUTHERN REGION 2017

ii. FINALIST FOR NATIONAL TEAM EXCELLENT MPC 2017

NAMA KUMPULAN : ARCHITRAVE


TAJUK PROJEK : MENGATASI MASALAH RONGGA PADA BAWAH JUBIN

LANTAI

PENJIMATAN PROJEK : RM 200/ UNIT RUMAH


i. MASALAH RONGGA PADA BAWAH JUBIN LANTAI AKAN MENINGKATKAN ADUAN SEMASA

KOMITI CPC MEMBUAT PEMERIKSAAN AKHIR KERJA KONTRAKTOR.

ii. TUJUAN PEMERIKSAAN TERSEBUT ADALAH SEBAGAI LANGKAH AWAL BAGI MENGELAKKAN

BERLAKUNYA ADUAN PELANGGAN TERHADAP PRODUK SYARIKAT.

iii. APABILA PEKERJA TIDAK MELETAKKAN MORTAR DENGAN SEKATA PADA PERMUKAAN JUBIN

KETIKA PEMASANGAN JUBIN DIJALANKAN MENGAKIBATKAN KEKOSONGAN PADA BAWAH

JUBIN LANTAI.

iv. KEKOSONGAN PADA JUBIN LANTAI MENYEBABKAN JUBIN MUDAH PECAH, RETAK DAN

MUDAH MELETUP.

v. AKAN MENYEBABKAN KOS & MASA UNTUK KERJA-KERJA PEMBAIKAN JUBIN LANTAI

MENGATASI BELANJAWAN SYARIKAT


i. KEADAAN JUBIN LANTAI YANG KOSONG DISEBABKAN PENGGUNAAN KAEDAH LEPAAN

MENGGUNAKAN ‘TILE TROWEL’ YANG TIDAK BETUL.

ii. KEADAAN MORTAR YANG TIDAK RATA YANG MENYEBABKAN JUBIN LANTAI MENJADI

KOSONG.


TINDAKAN PEMBETULAN KEPADA PENCIPTAAN ‘SCREED 8’ DAPAT :

i. DAPAT MEMPIAWAIKAN KAEDAH PEMASANGAN JUBIN LANTAI.

ii. DAPAT MENYERAGAMKAN KETEBALAN MORTAR PADA JUBIN LANTAI.

iii. DAPAT MENJIMATKAN MASA DAN PENGGUNAAN TENAGA BURUH YANG SEDIKIT

D. TANDA ARAS

UNTUK MENGURANGKAN ADUAN KOMITI CPC SEBANYAK 95%, SEBELUM PENYERAHAN KUNCI

RUMAH (PEMILIKKAN KOSONG) KEPADA PELANGGAN.


DICADANGKAN SEBAGAI ‘GOOD PRACTICE’ DIPERINGKAT SYARIKAT


i. KONVENSYEN TCC: PERINGKAT JOHOR LAND BERHAD 2016:

• TEMPAT KE- 6 BAGI KESELURUHAN

• TEMPAT KE – 5 BAGI KUMPULAN TEKNIKAL

• VIDEO PENDEK : TEMPAT KE- 3 BAGI KESELURUHAN

II. MINI KONVENSYEN TEAM EXCELLENCE WILAYAH SELATAN 2017: KSL RESORT

• ANUGERAH EMAS

III. KONVENSYEN TEAM EXCELLENCE WILAYAH SELATAN 2017: MELAKA

• ANUGERAH EMAS

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