Transformation – Innovation – Partnership

1

“SESI PERKONGSIAN KRITERIA TEAM

EXCELLENCE (TE)”

Asmawadi Mohamed

Pengurus Bahagian Pembangunan Kualiti & Kecemerlangan (QED)

PEJABAT WILAYAH TENGAH (CRO)

PETALING JAYA, SELANGOR

6 MAC 2018

2

KANDUNGAN PENGENALAN TEAM EXCELLENECE

(OVERVIEW-RECAP)

KRITERIA PENILAIAN & PEMARKAHAN

ANALISA KRITERIA (MINI, REGIONAL,

APIC-NTEx & ANTARABANGSA)

3

Konvensyen TE Mini

Konvensyen TE Wilayah

Konvensyen Jabatan

Konvensyen ICQCC

Konvensyen TE Peringkat Kebangsaan

(APIC)

PENGENALAN KEPADA KONVENSYEN

Penganjur? Konvensyen

Negeri Konvensyen Kebangsaan

A/bangsa & Tapisan?

• IETEX, Singapura •IPQC, Indonesia •Team Excellence, USA

SUK

MPC

•5 stream (Awam, perkhidmatan, perkilangan, E&E, QE/5S) •Anugerah: Juara keseluruhan, Johan Stream, 10 kumpulan terbaik stream, Anugerah 2/3 bintang.

•Terhad 2 kumpulan/negeri, 2 kumpulan/kementerian

•2 kategori: teknikal & pengurusan

•Syarat: 10 kumpulan terbaik stream diAPIC

Ya

Tidak

Dalaman

Luaran

Anugerah: Emas/Perak

Anugerah: Emas/Perak

(Sektor Awam)

Lain2

•Konvensyen peringkat IPTA •Konvensyen antara perpustakaan •Hari MEKAR Johor Corporation

Kementerian/

TEAM EXCELLENCE

ICC SIX SIGMA

LEAN TRIZ

5S/QE KAIZEN

MCS/MFCA ADOPTED METHODS

4

METHOD / APPROACH

WHAT IS IMPROVEMENT PROJECT?

Problem Root cause Solution

? ? ?

/ ? ?

/ / ?

/ / /

Transformation . Innovation . Partnership

6

7

eg. Team Name, Logo Motto, Objectives, Organisation Chart

eg. PDCA Cycle, Gantt

Chart eg. Brainstorming, Voting,

Force Ranking, Benefit Analysis, Matrix, Affinity

eg. 5W+1H, Process Flow eg. Target, Pareto eg. Brainstorming,

Checksheet, Cause & Effect, Relation Diagram

eg. Matrix, Tree Diagram

TEAM FORMATION

PLANNING OF PROJECT

PROJECT SELECTION

PROJECT DEFINITION

PROPOSED

SOLUTIONS/IMPLEMENTATION

TARGET SETTING/ OBJECTIVES

IMPROVEMENT

OPPORTUNITIES /ANALYSIS

MANAGEMENT PROJECT

8

Management Approval eg. Graph & Charts, Control

Chart, eg. Pareto, Control Chart Management approval eg. Revised or new SOP,

Documented, Endorsed eg. Monitoring records (

graphs & charts), check sheet

APPROVAL?

YES

YES

NO

NO

APPROVAL?

TEST RUN

MONITORING OF

IMPROVEMENT/ACHIEVEMENT

STANDARIZATION

MONITORING OF PROJECT

END / NEW PROJECT

TOOLS

9

TOOLS

TOOLS

KRITERIA PENILAIAN DAN KAEDAH PEMARKAHAN

14

QC Story Vs. Kriteria Penilaian

Kandungan QC Story Bil. Kriteria (Mini & Wilayah)

Kenalpasti Masalah 1 Pengenalan

Definisi & Latar Belakang Masalah 2 Pemilihan Projek & Definisi

Penetapan Sasaran 3 Analisis Peluang

Penambahbaikan

Analisis

Punca Masalah

4 Penyelesaian/Pelaksanaan

kreatif dan Inovatif

Cadangan Penyelesaian 5 Pemantauan & Penyeragaman

Pelaksanaan 6 Pencapaian & Penciptaan Nilai

Pemeriksaan 7 Persembahan

Pemantauan & Penyeragaman 8

MINI & REGIONAL TEAM EXCELLENCE (ICC) CRITERIA

15

No Criteria

No. of sub criteria

Total Scores

I Introduction 2 50

II Project Selection & Definition 3 150

III Improvement Opportunities Analysis

3 250

IV Creative & Innovative Solutions / Implementation

4 200

V Monitoring & Standardization 4 100

VI Achievement 5 200

VII Presentation 2 50

Total 23 1000

Presentation Time : 20 Minutes Q&A : Yes (5 minutes)

GARIS PANDUAN PERSEMBAHAN

MTEx & RTEx

Project Presentation

Q & A Session

5mins

20mins

Preparation/Setting Up Time

5mins

Paper Presentation

15mins

Preparation/Setting Up Time

5mins

APIC

16

PRESENTATION

17

18

SCORE FOR JUDGING

WEAK / LEMAH 1 - 2

FAIR / SEDERHANA 3 - 4

AVERAGE / PURATA 5 - 6

GOOD / BAIK 7 - 8

EXCELLENT / CEMERLANG 9 - 10

Criteria 1: Introduction

No. Factor explanation Weight

1 Background of the company, team and members selection explained.

20

2 The team highlights the evidence of participation and effective planning of the project.

30

Criteria 2: Project Selection & Definition

No.

Factor explanation Weight

3. The team clearly explained how and why the project was selected.

80

4. The project and terminologies used were clearly defined and explained.

40

5. Target setting was explained and justified based on appropriate analysis or benchmark data/ information.

30

Criteria 3: Improvement Opportunities Analysis

No. Factor explanation Weight

6. Improvement opportunities were identified based on sufficient data/ information which is gathered through various means and appropriate tools.

80

7. Systematic analysis and evaluation of potential causes were conducted to identify root causes with appropriate used of tools.

120

8. Verification and validation of selected improvement opportunities/root causes were carried out using various methods.

50

Criteria 4: Creative & Innovative Solutions / Implementation

No. Factor explanation Weight

9. The team has identified various potential creative and innovative actions/solutions.

50

10. The team has carefully evaluated each alternative solution prior to the final selection based on appropriate criteria (advantage and disadvantages are considered)

70

11. The team has assessed the final creative and innovative solution(s) against targeted objectives.

30

Transformation . Innovation . Partnership

Criteria 4: Creative & Innovative Solutions/Implementation

No. Factor explanation Weight 12. The team has carried out and

implemented creative and innovative solution successfully. (Difficulties/ barriers and how it was overcome, if any were explained)

50

Transformation . Innovation . Partnership

Criteria 5: Monitoring & Standardisation

No. Factor explanation Weight 13. The team has carried out a

systematic and sufficient monitoring to ensure the improvement action is in place

50

14. The team is able to make appropriate adjustment to ensure the improvement is in place and maintained.

20

Transformation . Innovation . Partnership

Criteria 5: Monitoring & Standardisation

No. Factor explanation Weight 15. Steps were taken to ensure that

the new procedures were endorsed, adopted, documented and shared.

20

16. Actions were taken to ensure that the new adopted procedures were standardised and maintained.

10

Transformation . Innovation . Partnership

Criteria 6: Achievement & Value Creation

No. Factor explanation Weight

17. Describe the types and quantum of achievement and value creation

70

18. Reconciliation of target and actual achievement was made (cost incurred explained)

30

19. The solution selected is recognised for its uniqueness at company/ industry/ national and international level.

40

Transformation . Innovation . Partnership

Criteria 6: Achievement & Value Creation

No. Factor explanation Weight 20. The impacts of the achievement

and value creation to the environment, community and team members

30

21. The team provided evidence of verification and validation of achievement and value creation

30

Transformation . Innovation . Partnership

Criteria 7:Presentation

No. Factor explanation Weight

22. Well organised presentation with logical sequence that conforms to stipulated time.

30

23. Clear presentation, effective usage of visual aids and good public speaking.

20

RECOGNITION & AWARD

29

AWARD RANGE SCORE

Gold 800-100 Silver 600-799 Bronze Below 600

No MINI & WILAYAH Mar-

kah APIC (NTEx) Mar-

kah

1. Pengenalan/ Introduction (2) 50 1. Introduction of Problem (3) 100

2. Pemilihan projek & definisi/ Project

Selection & Definition (3)

150 2. Creative & Innovative Final

Solutions (3)

250

3. Analisis Peluang Penambahbaikan/ (3)

Improvement Opportunities Analysis

250 3. Result & Impact of the

Project (4)

280

4. Penyelesaian dan pelaksanaan kreatif

& inovatif / Creative & Innovative

Solutions/ Implementation (4)

200 4. Validation (1) 90

5. Pemantauan & penyeragaman

Monitoring and Standardisation (4)

100 5. Result & Sustainability (1) 130

6. Achievement & Value Creation

Pencapaian & penciptaan nilai (5)

200 6. Lesson Learned &

Presentation (4)

150

7. Persembahan/ Presentation (2) 50

Bil. Subkriteria: Bil. Subkriteria:

Jumlah 1000 Total Score: 1000

ANALISA : KRITERIA MINI & REGIONAL VS APIC (NATIONAL-NTEx)

30

31

SKALA PEMARKAHAN

Meets Criteria

2 Points

Exceeds Expectation

3 Points

Not Covered

0 Point

Unclear

1 Point

APIC

Skala pembahagian skor adalah berdasarkan kepada ukuran

berikut:

LEMAH 1 - 2

SEDERHANA 3 - 4

PURATA (AVERAGE) 5 - 6

BAIK 7 - 8

CEMERLANG 9 - 10

MTEx & RTEx

Nota: Markah = Skor x weightage

RATING SCALE - What It Means JUDGING OPTION

SCORE DESCRIPTION

Not Covered

0 Need we say more–just wasn’t addressed–totally missing.

Unclear

1 Touched upon, but not clear. Not enough information is provided to determine if the team approach met or could meet the criteria requirements

Meets Criteria

2 Sufficient information is provided to determine that the team’s approach met the criteria requirement

Exceeds Criteria

3 • The team’s approach goes beyond meeting the criteria and provides additional clarity indicating increased accuracy in the team’s analysis, actions, and/or conclusions.

• Integration with other criteria items is apparent and enhances the team’s overall results.

• A “Best Practice” or “Role Model” approach.

32

NATIONAL TEAM EXCELLENCE CRITERIA

33

I. INTRODUCTION OF PROBLEM (100) WEIGHT

1. Describe what, why & how the project was selected. 50

2. Explain how the project supports/aligns with the organization's goals, performance measures, and/or strategies. (Link to III.7)

30

Identify the potential stakeholders (who may be impacted by the project) and explain how they may be impacted by the project. (Link to VI.14)

20

Penjelasan : Pemilihan masalah Definisi masalah Latar belakang masalah Sasaran penurunan masalah & justifikasinya Kenapa masalah dipilih

Pelanggan Jabatan Stakeholder Negara

II. CREATIVE AND INNOVATIVE FINAL SOLUTIONS (250) WEIGHT

4. Explain how final solution was determined 100

5. Describe the expected benefits by implementing the

solution(s) / improvement action(s). (Link to III.10)

80

Describe the uniqueness of the solution

(Link to III.8 & III.9) 70

34

Penjelasan : Rajah Ishikawa 1 Varifikasi dan Validasi Rajah Isikawa 2 Cadangan Penyelesaian Pelaksanaan Cadangan Jangkaan Faedah Perlaksanaan Cadangan Keunikan cadangan Semakan Target Setting

NATIONAL TEAM EXCELLENCE CRITERIA

35

III. RESULT AND IMPACT OF THE PROJECT (280) WEIGHT

7. Explain how the project has contributed to the organisation and has helped to impact its strategic or operational performance. (Link to I.2)

120

8. Explain how the results of the project have created spin-off for other opportunities and/or display continual improvement.

80

Identify the opportunity or prospect of the project to be commercialized and /or recognised.

50

The impacts and value creation of the project to the environment and stakeholders. (Link to II.5)

30

Penjelasan : Impak Projek kepada : (link kepada 1.2 dan 1.3)

Pelangan Organisasi Stakeholders Persekitaran

Spin off Projek – multi purpose (pelbagai kegunaan) Peluang Cadangan Perlaksanaan dikomersialkan (validation).

NATIONAL TEAM EXCELLENCE CRITERIA

IV. VALIDATION (90) WEIGHT

11. Describe the final solution (s)/ improvement action (s) and explain how the team validated the final solutions (s)/ improvement action (s). (Link to II.6)

90

36

Penjelasan : Semua surat penghargaan dan

pengiktirafan yang diterima samada :

Dari dalam organisasi Pihak ketiga

NATIONAL TEAM EXCELLENCE CRITERIA

37

V. RESULT AND SUSTAINABILITY (130) WEIGHT

12. Describe the procedure, system, or other changes that were made to implement the solution(s)/ improvement action(s) and to sustain the results.

130

Penjelasan : Pemantauan Terhadap Pencapain projek vs sasaran

penurunan masalah Pembentukan SOP baru atau Perubahan kepada SOP

sedia ada Penyeragaman SOP di sebarkan dan diterangkan melalui sesi

perkongsian

NATIONAL TEAM EXCELLENCE CRITERIA

VI. LESSON LEARNED AND PRESENTATION (150) WEIGHT

Describe how lesson learned were identified and addressed. 30

Describe how the results were shared with stakeholders. (Link to I.3)

40

15. Well organized presentation with logical sequence that conforms to stipulated time.

40

16. Clear presentation, effective usage of visual aids and good public speaking.

40

Penjelasan : Pembelajaran, halangan dan cara mengatasi Penerangan bagaimana projek dikongsikan dengan

stakeholders

38

NATIONAL TEAM EXCELLENCE CRITERIA

INTERNATIONAL TEAM EXCELLENCE

International Team Excellence Award (ITEA)

International Exposition on Team Excellence (IETEX)

International Convention on Quality Control Circle (ICQCC)

International Quality Productivity and Conference (IQPC)

International Conference on Quality (ICQ)

Asia Pacific Quality Conference (APQC)

39

IETEX CRITERIA (Singapore)

40

QUESTION AND ANSWER

41

Thank You asmawadi@mpc.gov.my

03-7955 7266 / 019-272 6733

Don't tell people how to do things, tell them what to do and let them surprise you with their results –General George S. Patton