qasar al sarab front office
TRANSCRIPT
GROUP MEMBERS (NSBM 15.1 TOU batch)
Shanika Dilrukshi
Ravindu Harshana
Sanduni Karunarathne
Athif Jawarth
FRONT OFFICE MANAGER
Reservation Supervisor
Cashier Supervisor
Night
SupervisorFront Office Supervisor
Telephone Supervisor
mail & Information supervisor
Concierge Supervisor
Duty Manager Assistant Front Office manager
Manages a team of 70 associates.
Employees and their working schedules is a responsibility
Evaluate the job performances
Solve employee complaints
Motivate team work
Create the training agendas
FRONT OFFICE MANAGER OF QASR AL SARAB
Elena Nasledova
Front Office Manager Qasr Al
Sarab Desert Resort by
Anantara
Experience: 6 years
Make decisions on accepting booking and cancelations of booking
Reservations are the way to make revenues
Recieving and processing the reservation requests
Maintaining reservation reports
Sending reservation confirmation letters
Front Office Manager
RESERVATION SUPERVISOR
Cashier Supervisor
Night
SupervisorFront Office Supervisor
Telephone Supervisor
mail & Information supervisor
Concierge Supervisor
Duty Manager Assistant Front Office manager
RESERVATION SUPERVISOR OF QASR AL SARAB
Build a more caring and a personal atmosphere
Welcome guests and provide more personalized services.
Checking the preparations of the rooms and escorting the guests
Front Office Manager
RESERVATION SUPERVISOR
Cashier Supervisor
Night
SupervisorFront Office Supervisor
Telephone Supervisor
mail & Information supervisor
Concierge Supervisor
Duty Manager Assistant Front Office manager
GUEST RELATION
OFFICERS (GRO)
GUEST RELTIONS OFFICER OF QASR AL SARAB
Handle the cash inflows and outflows
Balance all the guest accounts
Resolve guest accounts by accepting credit card, cash, cheques, etc.
Handles safety deposit lockers with security.
Front Office Manager
Reservation Supervisor
CASHIER SUPERVISOR
Night
SupervisorFront Office Supervisor
Telephone Supervisor
mail & Information supervisor
Concierge Supervisor
Duty Manager Assistant Front Office manager
CASHIER SUPERVISOR OF QASR AL SARAB
NIGHT SUPERVISOR
managing the QAS Front office at night
QAS paperwork & checking figures is done at night
check and complete the guest folios.
back up the computer system and keeps copies of files needed.
Front Office Manager
Reservation Supervisor
Cashier Supervisor
NIGHT
SUPERVISORFront Office Supervisor
Telephone Supervisor
mail & Information supervisor
Concierge Supervisor
Duty Manager Assistant Front Office manager
NIGHT SUPERVISOR OF QASR AL SARAB
Night Supervisor of QAS
Bell Boys
transport the luggage at the arrivals and departures
Door man
opens the door of the guests’ vehicles & main entrance
Front Office Manager
Reservation Supervisor
Cashier Supervisor
Night
SupervisorFront Office Supervisor
Telephone Supervisor
mail & Information supervisor
LOBBY SUPERVISOR
Duty Manager Assistant Front Office manager
BELL BOYSDOOR MAN
FALCON
LOBBY SUPERVISOR OF QASR AL SARAB
BELL BOY DOOR MAN FALCON
How Front Office is visible when the Guest enters from the main Entrance
MAIN
ENTRANCE
(J)EL
EV
AT
OR
(I)
RE
SE
RV
AT
ION
DE
SK
&
CA
SH
/BIL
LS
AR
EA
(A)
CO
MM
UN
ICA
TIO
N A
RE
A &
INF
OR
MA
TIO
N D
ES
K
(F)
DO
OR
(H
) DOOR (C)
DOOR (B) DOOR (G)
TRAVEL
DESK &
CONCIERGE
SERVICES (E)
RECEPTION
DESK
(D)
LOBBY
ENTRANCE
MAIN LOBBY LIBRARY BAR
OUTDOOR SITTING AREA
SE
AT
ING
AR
AN
GE
ME
NT
S
SE
AT
ING
AR
AN
GE
ME
NT
S
SEATING
ARANGEMENTS
SEATING
ARANGEMENTS
SEATING
ARANGEMENTS
SEATING
ARANGEMENTS
BA
CK
OF
FIC
E
BA
CK
OF
FIC
E &
TE
LE
PH
ON
E
OP
ER
AT
OR
RO
OM
BELL DESK
SECTIONS OF FRONT OFFICE AT QAS
The Front office at Qasr Al Sarab (QAS) is divided into sections of:
LobbyReservationReceptionBell deskInformation deskTravel deskConciergeCommunicationCash and bills
POSITIONING OF RESERVATION DESK, CASH & BILLS AREA AND RECEPTION DESK
Reservation desk
Door to the back office
Door to access the entrance
Reception Desk
WEAK POSITIONING DISCOVERED GOOD POSITIONING DISCOVERED
TRAVEL/CONCIERGE DESK
INFORMATION DESK
ENTRANCE
LOBBY
POSITIONING OF INFORMATION DESK AND TRAVEL/CONCIERGE DESK
Door to the back office &
Telephone Operator room Elevators
GOOD & WEAK POSITIONING DISCOVERED
MAIN LOBBY OF QASR AL SARAB
LIBRARY OUTDOOR SEATING AREA
GOOD POSITIONING DISCOVERED
INFORMATION DESK
RESERVATION DESK
ENTRANCEELEVATORS
POSITIONING OF THE ENTRANCE, ELEVATORS & FRONT DESK
GOOD & WEAK POSITIONING DISCOVERED at the Entrance, Front Desk & Elevators
FRONT OFFICE
department
HOUSE KEEPING
department
Update the room status
Inform the room count
Inform special requests of guests
Coordinate the safety concerns
Send occupancy reports
FRONT OFFICE COMMUNICATION WITH THE
HOUSEKEEPING DEPARTMENT
FRONT OFFICE
department
FOOD & BEVERAGE
department
Report forecasted awaiting guests
Inform arrivals & departures of guests
Inform VIP preparations related to F&B
Setting up special arrangements in rooms
(bar)
Request special meal plans
Send F&B Vouchers to guest folios
FRONT OFFICE COMMUNICATION WITH THE
FOOD & BEVERAGE DEPARTMENT
SALES & MARKETING
department
FRONT OFFICE COMMUNICATION WITH THE
SALES & MARKETING DEPARTMENT
FRONT OFFICE
department
Shares guests histories
Shares rooms reservation records
Inform current room availability status
Shares insights of every visitors visit
Sales & marketing can access the database of front office
ENGINEERING &
MAINTAINANCE
department
FRONT OFFICE
department
FRONT OFFICE COMMUNICATION WITH THE
ENGINEERING & MAINTAINANCE DEPARTMENT
Inform the status of equipment & systems in rooms & the front office
Inform issues regarding equipment & systems
Communicate agendas to carry out maintenance
Coordinate through a “repair work request log book”
HUMAN RESOURCE
department
FRONT OFFICE
department
FRONT OFFICE COMMUNICATION WITH THE
HUMAN RESOURCE DEPARTMENT
Requests new candidates to the Front Office
Coordinate to build up qualified & professional staff
Inform about training & development programs
