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PUSAT DAYA PENGELUARAN NEGARANational Productivity Centre
TRAININGPROGRAMME1986
0000054018NATIONAL Productivity Corporation - [productivity and qualityenhancement programmes].
PRODUKTIVITI
PUSAT DAYA PENGELUARAN NEGARANational Productivity Centre
PROGRAMME1986
COURSES FOR DEVELOPMENTOF MANAGEMENT
PRODUKTIV1TI
CONTENTPengenalanIntroductionManagement Accounting SectionSales & Marketing Section
1
47
16Personnel Development Section- Management Development Programme- Industrial Relations Programme- Quality Control Circles ProgrammeIndustrial Engineering Section
Institute of Hotel and Tourism Management
Wilayah Utara, Pufau PinangWilayah Pantai Timur — KuantanWilayah Selatan
Wilayah Sarawak
Wilayah SabahCalendar of Course 1 986
Facilities of National Productivity Centre (NPC)
Location of NPC
2941505780929595
100103106115116
54018
PENGENALANPusat Daya Pengeluaran Negara
Pusat Daya Pengeluaran Negara telah ditubuhkan pada tahun 1962 se-bagai satu projek bersama di antara Kumpulan Wang Khas Bangsa-BangsaBersatu dengan Kerajaan Persekutuan, dan Organisasi Buruh Antarabangsasebagai Pentadbirnya.
Dalam tahun 1966 Akta {Memperbadankan} Majlis Daya PengeluaranNegara Bilangan 19 telah diluluskan oleh Parlimen dan Majlis menjadi sebuahbadan yang berkuasa sendiri mulai da ri pa da 1hb. Mac, 1966. Akta ini dipindaoleh Akta (Pindaan) (Memperbadankan) Majlis Daya Pengeluaran Negara1975 (Akta A305 tahun 1975) sejajar dengan usaha-usaha perkembanganPusat ini. Ahli-ahli Majlis adalah dilantik oleh Menteri Perdagangan dan Per-industrian.
Pusat ini diberi bantuan oleh Kerajaan sehingga sampai kepada masa iaboleh berdikari.
ObjektlfDi antara objektif-objektif Pusat Daya Pengeluaran Negara ialah:-
• meninggikan mutu pengurusan termasuk penyeliaan di semua peringkat;• memperbaiki kecekapan perjalanan perusahaan dengan memberi per-
hatian khusus kepada kaedah meninggikan produktiviti, memperbaiki kualitidan pengeluaran, pengurusan kos dan membina perhubungan baik diantara pekerja dan pengurusan;
• mengendalikan latihan dan rancangan seumpama yang sebaik-baiknyauntuk memenuhi kehendak tempatan.
Kaedah-Kaedah LatihanSoal/jawab dan perbincangan adalah ditekankan. Latihan secara tidak
formal dalam bentuk syarahan, perbincangan sindiket dan kajian kes bolehmembawa kepada suasana latihan yang sesuai bag! orang dewasa. Kaki-tangan Pusat juga mengadakan lawatan susulan untuk memberi panduan danbantuan lanjut; terutamanya mengenai projek praktikal yang dijalankan di ki-lang oleh peserta-peserta kursus. Kajian kes dan latihan-latihan memainkanperanan penting di dalam perbincangan sepanjang kursus dijalankan. Kursus-kursus diperlengkapkan dengan filem-filem yang berkaitan dengan pengu-rusan, sessi role play, perakam video, makmal komputer dan lawatan sambilbelajar. Waktu kursus adalah dari 9.00 pagi hingga 4.00 petang.
Permohonan Mengikuti KursusPermohonan bagi mengikuti kursus-kursus hendaklah dibuat dengan me-
menuhi borang soal-selidik Pra-Kursus yang dilampirkan. Pemohon hendaklahmempunyai pengalaman yang berkaitan dengan kursus yang dipilih. Pilihanakan dibuat berdasarkan maklumat yang terdapat di borang soal-selidik Pra-Kursus yang tersebut. Borang-borang dan pembayaran hendaklah dikembali-kan dalam masa 2 minggu sebelum kursus dijalankan. Untuk menentukanpenyertaan, pemohon-pemohon dinasihatkan supaya membuat permohonanawal.
Cek-cek berpalang hendaklah dibuat atas nama Pengarah PDPN.
Sijil-SijilPDPN mengeluarkan sijil kehadiran kepada setiap peserta yang menyer-
tai semua sessi di dalam setiap kursus latihan.
Maklumat LanjutRisalah-risalah PDPN, borang tambahan soal-selidik Pra-Kursus dan mak-
lumat selanjutnya boleh didapati dari:Pegawai Perhubungan Awam,Pusat Daya Pengeluaran Negara,PetiSurat64,PetalingJaya.Tel: 03-557266Telex: MA 36312
KuantanKetua Wilayah Pantai Timur,Bangunan Percetakan,Tingkat Pertama,Jalan Besar,Kuantan.Tel: 09-523022/523114
Pulau PinangKetua Wilayah Utara — Pulau Pinang,No. 57, Jalan MacAlister,Pulau Pinang.Tel: 04-370311
Johor Bahru* Ketua Wilayah Selatan — Johor BahruTingkat 13, Kompleks Tun Abdul Razak,Peti Surat 105, Jalan Ah Fook,Johor BahruTel: 07-221589/220560
KuchingKetua Wllayah Sarawak-Sabah,Tingkat 1, Bangunan Yayasan Sarawak,PetiSu rat 2679,Kuching,Sarawak.Tel: 082-56844/56941
Kota KinabaluTingkat?, Bangunan Ibu Pejabat Penerangan,Jalan Tunku Abdul Rahman,Kota Kinabalu,Sabah.Tel: 088-222245
La in-La In• Pusat Daya Pengeluaran Negara juga bersedia untuk mengendalikan kur-
sus pengurusan yang tidak tersenarai di dalam program latihan dan jugakursus suaikhas atas permintaan mana-mana organisasi.
* Ceramah Filem dalam berbagai aspek pengurusan boleh juga dirundingkandengan yuran yang berpatutan.
INTRODUCTIONThe National Productivity Centre of Malaysia
National Productivity Centre was established in 1962 as a joint project bythe United Nations Special Fund and the Federal Government with the Interna-tional Labour Organisation as the executive agency.
In 1966 the National Productivity Council (Incorporation) Act No. 19 waspassed by Parliament and the Council became an-autonomous body effec-tive as from 1st March 1966. The Act was subsequently amended by the Na-tional Productivity Council (Incorporation) (Amendment) Act 1975 (Act A305 of1975) to keep in line with the expanding activities of the Centre. The membersof the Council are appointed by the Minister of Trade and Industry.
The Centre is subsidised by the government until such time as it becomesself-supporting.
ObjectivesAmong others, the objectives of the National Productivity Centre are:
• raising standards of management including supervision at all levels;• improving efficiency of industrial operations with particular reference
to methods of increasing productivity, of improving quality and output,of reducing costs and developing constructive labour/management relations;
• initiating training and other programmes that would best serve specificand local requirements of the country.
Method of InstructionQuestions/answers and discussions are emphasised. Informal instruction
in the form of lectures, syndicate discussions and case studies creates an at-mosphere conducive to adult training. The Centre's staff also carry out follow-up visits to give further guidance and assistance, particularly in the case ofin-plant practical projects being carried out by the course participants. Casestudies and exercises play a central part in discussions throughout the courses.The courses are supplemented with relevant management films, role play ses-sions, video recordings, computers and study visits. Course hours are from9.00 am.to4.00 p.m.
Admission for CoursesApplication for admission should be made on the Pre-course Question-
naire form attached at the end of this brochure. Applicants should have someexperience in the particular subject relevant to the course. Selection is basedon the information contained in the Pre-Course Questionnaire forms, which are
to be returned two weeks before the course commences together with the rele-vent fees. Applicants are advised to apply early to avoid disappointment.
Cheques should be made payable to the Director, National ProductivityCentre and crossed 'A/C Payee Only'.
CertificatesThe Centre issues a certificate of attendance to every participants who
attends all the sessions of each training course.
Further InformationThe Centre's brochures, additional Pre-course Questionnaire forms and
further information can be obtained from:Public Relations Officer,National Productivity Centre,P.O. Box 64, Petaling Jaya.Tel; 03-557266 {15 lines)Telex: MA 36312
KuantanRegional Head Officer,Wilayah Pantai Timur, Bangunan Percetakan,Tingkat Pertama, Jalan Besar, Kuantan,Tel: 09-523022/523114
Pulau PlnangRegional Head Officer,Wilayah Utara - Pulau PinangNo: 57, Jalan MacAlister, Pulau Pinang.Tel: 04-370311
Johor BahruRegional Head Officer,Wilayah Selatan - Johor Bahru,Tingkat 13, Kompleks Tun Abdul Razak,Peti Surat 105, Jalan Ah Fook,Johor Bahru.Tel: 07-221589/220560
KuchlngRegional Head Officer,Wilayah Sarawak,Tingkat Satu, Bangunan Yayasan Sarawak,Peti Surat 2679, Jalan Tun Haji Openg,Kuching, Sarawak.Tel: 082-56844/56941
Kota KinabaluTingkat 7, Bangunan Ibu Pejabat PeneranganJalan Tunku Abd. RahmanKota Kinabalu, Sabah.Tel: 088-222245
Others• The National Productivity Centre also undertake to conduct management
courses not listed in the training programme and tailor-made courses onrequest by any organisation.
• Film talks on various aspects of management can also be arranged for anorminal fee.
MANAGEMENT ACCOUNTING SECTIONSynopsis of Courses
MA 11NTRODUCTION TO ACCOUNTING PRACTICES
ObjectivesOn completion of the course:1. The participants will understand the principles that are used in accoun-
ting.2. They should be able to record accounts systematically, following prin-
ciples of accounting.3. They should be able to prepare and analyse financial statements.
Content• Classification of accounts• Double entry principle• Journals and ledgers• Trial balance• Profit and loss accounts• Balance sheet• Manufacturing accounts• Depreciation• Stock valuation• Bank reconciliation• Cash budgeting• Financial statement analysis.
Who should AttendThis course is suitable for:
(i) Junior personnel who are directly and indirectly involved in accoun-ting functions such as accounts clerks and book-keepers,
(ii) Those with no knowledge of accounting.
Duration: 5 days
MA 2. BASIC ACCOUNTING FOR EXECUTIVES
Objectives:On completion of the course:
1 Participants would have a good grasp of accounting principles
2. They should be able to read and understand accounting statements.3. They should be able to analyse and interprete financial statements.4. They should be able to apply marginal costing technique for decision making.
Content:• understanding financial statements• analysis of financial statements• costing• marginal costing• budgeting• project evaluation
Who Should AttendAll non-financial executives/managers who would like to seek an exposure
to accounting.
Durations: 5 days.
MA 3 INTRODUCTION TO COSTING
ObjectivesOn completion of the course, participants should be able to:
1. Identify the cost elements involved in their functional areas.2. Distinguish product cost — made up of material, labour and overhead
costs.3. Apply the knowledge in practical situations to derive maximum cost bene-
fit, and control costs.Content• introduction to costing• material costing• labour costing• overheads• costing systemWho should Attend
This programme focusses on product costing and would interest non-financial executives in marketing, production and other functions. This coursebegins with the very first step and assumes that participants do not have cos-ting background.
Duration: 3 days
MA 4. WORKING CAPITAL MANAGEMENT
ObjectivesOn completion of the course:
1. The participants should be able to manage their cash flow.2. They should be able to apply the principles in credit management and
stock management.
Content• Cash planning• Principles of stock management• Credit management.
Who should AttendThis course is suitable for all non-financial executives (middle or senior
level) who are directly or indirectly involved with working capital management.
Duration: 2 days
MA 5 CASH FLOW MANAGEMENT
ObjectivesOn completion of the course:
1. The participants should be able to apply the knowledge on how to solvecash flow problems.
2. Participants are exposed to the methods of solving cash flow problems.
Content• Cash flow control• Methods of cash generation• Management responsibilities in solving cash flow problems
Who Should AttendThis course is ideal for all senior or middle level executives/managers
who are directlv or indirectly involved in cash flow management.Duration: 2 days
MA 6 BUDGETARY CONTROL
ObjectivesOn completion of the course, participants should be able to:
1. Grasp the principles of budgeting2. Using "budgets" as a control tool3. Prepare budgets.
Content• Basic principles and objectives of budgetary control• Preparation of budgets
master budgetsales budgetproduction budgetcapital expenditure budgetadministrative cost budgetcash budget
• standard costing• operation of the budget
Who should AttendThis course examines the "budget" as a control tool and is suitable for
those involved in the preparation of budgets especially executives withoutfinancial training.
Duration: 3 days
MA 7. UNDERSTANDING AND INTERPRETATION OFFINANCIAL STATEMENTS
ObjectivesOn completion of the course:
1. Participants should be able to read and understand Financial Statements.2. They should be able to analyse and interprete Financial Statements.
Content• Basic accounting principles• Understanding Financial Statements (Profit and Loss Account and Balance
Sheet)• Interpretation of Financial Statements
Who Should AttendNon-financial executives and managers, who would like to seek an expo-
sure to accounting.
Duration: 2 days
MA 8. COSTING TECHNIQUES AND METHODS
ObjectivesOn completion of the course participants should be able to:
1. Identify the nature of the cost elements in his functional area.2. Identify the costing techniques appropriate to his^needs.3. Apply the costing techniques in his organisation
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Content• principles of cost accounting• contract costing• operating costing• process costing• marginal costing• standard costing
Who Should AttendThis is a more advanced course on costing. It is an extension of Introduc-
tion to Costing. It is directed to non-financial personnel in marketing, produc-tion and other functions.
Duration: 3 days
MA 9. PENGENALAN PERAKAUNAN
Objektif KursusPadaakhirkursus:1. Peserta-peserta akan faham prinsip-prinsip asas perakaunan.2. Peserta-peserta akan mernpunyai keupayaan merekod urusniaga-
urusniaga dengan sistematik dan betul mengikut prinsip-prinsip perakau-nan.
3. Peserta-peserta juga akan rnempunyai keupayaan dalam menyediakanpenyata-penyata kewangan.
Kandungan Kursus• Prinsip-prinsip perakaunan• Pengkelasan akaun• Sistem catitan bergu (debit dan kredit)• Jernal, Lejerdan timbangduga• Penyediaan penyata kewangan• Kaedah mengira susutnilai• Kaedah penilaian inventori atau stok• Penyelarasan penyata bank• Akaun perkilangan• Aliran wang tunai
PesertaKursus ini adalah sesuai untuk:
i. Kakitangan rendah yang terlibat secara langsung atau tkJak langsungdi dalam perakaunan.
ii. Kakitangan lain yang tidak mempunyai pengetahuan asas dalam per-akaunan.
Tempoh: 5hari
11
MA 10. TATABUKU PRAKTIKAL DAN AKAUN
Objektlf KursusPadaakhirkursus:1. Peserta-peserta akan faham prinsip-prinsip asas perakaunan.2. Peserta-peserta akan berupaya dalam merekodkan urusniaga-urusniaga
dengan sistematik dan mengikut prinsip-prinsip perakaunan yang betul.3. Peserta akan boleh menyediakan penyata-penyata kewangan.
Kandungan kursus• Prinsip-prinsip asas perakaunan• Pengkelasan akaun• Sistem catitan bergu (debit dan kredit)• Buku-buku Jualan dan Belian• Jernal, Lejer dan timbang duga• Buku tunai dan buku wang runcit• Penyediaan penyata kewangan — penyata untung rugi
— kunci kira-kira
• Susutnilai• Penilaian inventori atau stok• Penyelarasan penyata bank• Akaun perkilangan
PesertaKursus ini sesuai untuk:
i. Kakitangan baru dan lama di peringkat rendah yang terlibat secaralangsung di dalam urusan-urusan akaun di sesebuah organisasi.
ii. Kakitangan lain yang tidak mempunyai latar-belakang perakaunan te-tapi mempunyai minat dalam perakaunan organisasi.
Tempoh: 5 hari
MA 11. MEMAHAMI DAN MENGANALISA PENYATAKEWANGAN
Objektif kursus:1. Diakhir kursus peserta-peserta akan mempunyai keupayaan dalam mem-
baca dan memahami penyata-penyata kewangan.2. Peserta-peserta juga akan mempunyai kemahiran untuk menganalisa dan
menterjemahkan penyata-penyata kewangan.
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Kandungan Kursus• Prinsip-prinsip asas perakaunan• Memahami penyata-penyata kewangan
• penyata untung rugt• kuncikira-kira
• Penganalisaan penyataan kewanganPesertaKursus ini sesuai untuk:
i. Para eksekutif yang terlibat secara langsung dalam urusan kewang-an organisasi.Pengusaha-pengusaha yang mengendalikan perniagaan.Pengurus-pengurus dan lain-lain kakitangan yang tidak mempunyailatarbelakang perakaunan dan kewangan tetapi berminat dalambidang ini.
Tempoh: 2 hari
MA12.PENENTUANKOS
Objektif KursusPada akhir kursus:1. Peserta akan dapat mengenalpasti jenis-jenis kos yang terlibat dalam
satu-satu proses pengeluaran.2. Peserta juga akan dapat membezakan di antara kos-kos berikut seperti:
• kos bahan mentah• kosburuh• kos overhead
3. Peserta akan boleh menentukan kos pengeluaran dan pengawalannya.
Kandungan Kursus• Asas-asas pengkosan• Kos bahan mentah• Kosburuh• Kos overhead• Sistem pengkosan
PesertaKursus ini sesuai untuk:
i. Para penyelia yang bertanggungjawab dalam bidang pemasaran danpengeluaran.
ii. Pengurus-pengurus yang tidak mempunyai latarbelakang kewangantetapi bertanggungjawab dalam bidang pemasaran dan pengeluaran.
Tempoh: 2 hari
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MANAGEMENT ACCOUNTING SECTIONVenue: NPC, Petaling Jaya
No
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
Course
Talabuku Praktikal dan Akaun{5 days)
Working Capital Management(2 days)
Cash Flow Management(2 days)
Pengenalan Perakaunan(5 days)
Introduction to Costing(3 days)
Basic Accounting forExecutives (5 days)
Budgetary Control (3 days)
Understanding & Interpre-tation of FinancialStatements (2 days)
Costing Techniques andMethods (3 days)
Introduction to AccountingPractices (5 days)
Memahami & MenganalisaPenyata Kewangan (2 days)
Penentuan Kos (3 days)
Date
Jan. 27-31
Feb. 24-25
Mar. 17-18
Apr. 14-18Dec. 1-5
May 6-8
June 23-27
July 7-9
July 22-23
Aug. 25-27
Sept. 15-19
Oct. 7-8
Nov. 11-13
ProgrammeManager
Hussin Mat Isa
Teo Ten
Fred Lew
Mustafa HashimHussin Mat Isa
Teo Ten
Fred Lew
Mustafa Hashim
Hussin Mat Isa
Teo Ten
Fred Lew
Hussin Mat Isa
Mustafa Hashim
Fees ($)
200.00
140.00
140.00
250.00250.00
180.00
350.00
210.00
140.00
210.00
300.00
120.00
1 50.00
14
EVENING PROGRAMMES FOR 1986MANAGEMENT ACCOUNTING SECTION
Venue: NPC, Petaling JayaTime: 6.30 pm — 9.30 pm daily
No
1.
2.
3.
Course
Pengenalan Perakaunan(5 days)
Introduction to AccountingPractices(5 days)
Working Capital Management(3 days)
Date
July 14-18
Aug. 4-8
Sept. 23-25
ProgrammeManager
Hussin Mat Isa
Fred Lew
Teo Ten
Fees ($)
100.00
150.00
100.00
15
SALES & MARKETING SECTIONSynopsis of Courses and Talks
SM 1. EFFECTIVE SELLING SKILLS
Objective:The objective is to expose to participants the various important principles
of selling and also to help them develop a systematic approach in making sales.
Content• Principles of selling• Systematic approach to selling• Opening the sale• The sales presentation• Closing the sale• Overcoming sales objections• Credit Control and Bill Collection• Sales Presentations through Video
Who Should Attend:All sales personnel especially those involved in selling consumer goods
and services.Duration: 4 days
SM 2: ADVANCED SELLING SKILLS
Objective:The objective is to expose to experienced sales personnel more in-depth
knowledge on sales that can enhance their performance.
Contents:• Techniques of Negotiation• Exercises and role play in negotiation• Body language in selling• Transactional analysis and selling
Who Should Attend:All experienced sales personnel will find this course beneficial. Also par-
ticipants who have attended NPC's Salesmanship and Effective Selling courseswill find this course an advanced follow-up.
Duration: 2 days
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SM 3. MANAGEMENT OF SALES FORCE
Objective:The objective is to help sales management personnel develop and organise
an approach in dealing with problems they encounter in managing their salesforce and other functional responsibilities in planning, directing and controll-ing the total sales operations in the company. The course highlights the skillfuluse of major methods, techniques and tools in solving various problems.
Content:• Responsibilities of sales management• Selection, Training and Development of the sales force• Motivation of the sales force• Sales quota fixation• Conducting sales meetings• Evaluation and control of sales activities• Counselling of salesmen
Who Should AttendSales managers, sales executives, sales supervisors who are involved in
planning, directing and controlling the sales operation would benefit from thiscourse.
Duration: 4 days
SM 4. INTRODUCTION TO MARKETING MANAGEMENT
Objective:To acquaint sales and marketing personnel with various marketing concepts
and tools. This course also sharpens the skill of marketing executives in handlingproblems, in the face of keen competition and difficult times.
Content:• The Marketing Strategy• The Marketing Plan• Marketing Mix, price, product, promotion & distribution• Marketing Research
Who Should Attend:This course is very suitable to all sales and marketing personnel who in-
tend to obtain the basic foundation of marketing.
Duration: 4 days
17
SM 5. EXPORT BUSINESS AND DOCUMENTATION
Objective:This course provides comprehensive information on the mechanics of con-
ducting export business within the broad framework of government policy andprocedures.
Content:• How to develop an export market• Controlling and regulatory requirements• Export Incentives• Export Payment Terms• Incoterms• Export Costing and Pricing• Case Study• Export Insurance• Clearance of Export Cargo; Role of Customs and Port Authority• Export Documentation
Who Should Attend:Businessmen, entrepreneurs, managers and executives who are interested
in export business and understanding the documentation of exporting.
Duration: 4 days
SM 6. IMPORT PROCEDURES AND DOCUMENTATION
Objective:The objective is to provide comprehensive information on the techniques
of importing merchandise into Malaysia, the procedures incidental thereto andthe documents used at various stages of import transactions.
Content:• The Import Business• Import Documentation• Import financing• Import Payment Terms• Incoterms• Insurance• Shipment of Import Cargo• Role of Port Authority and Customs
18
Who Should Attend:This course is suitable for all who wish to acquire knowledge
of importing. Those who handle import shipments in agency houses, manufactur-ing establishments, government and semi-government institutions, banks etc,will also benefit from this course-
Duration: 3 days
SM 7. UNDERSTANDING YOUR CUSTOMER
Objective:The objective is to create awareness of basic factors that influence consumer
buying behaviour so that marketers can incorporate this aspect to develop ef-fective and strategic marketing plans.
Content:• Behavioural approach to marketing• Perception• Attitudes• Learning• Groups and group formation• Socio-economic stratification• Attribute of products and services• Marketing communication
Who Should Attend:This course is suitable for all sales and marketing personnel who posses
some background knowledge of marketing and who desire to understand con-sumer buying behaviour from the behavioral approach.
Duration: 4 days
SM 8. EFFECTIVE SALES PRESENTATION
Objective:This short course attempts to sharpen the skills of sales personnel in mak-
ing effective presentations.
Content:• Principles of selling .• Simulated Selling Situations.• Role play on video
19
Feedback and discussion sessionsAction Plan
Who Should Attend:This course is suitable for all sales personnel who desire to make effec-
tive sales presentations and secure higher sales.
Duration: 2 days.
SM 9. CUSTOMERS RELATIONS
Objective:This course explains the essentials of good customer relations. All levels
in the company ranging from the receptionist to the manager have roles toplay in giving good impression to the customers.
Content:• Essentials of customer relations• Needs and Wants of customer• Customer buying behaviour• How to service the customer better• Effective handling of the telephone• Handling customer's complaints
Who Should Attend:This course is suitable for operative personnel who come into contact with
customers; Sates Personnel, receptionists, P.R. Department and other servicepersonnel will (ind this course useful.
Duration: 2 days
SM 10. FILM TALK (2 HOURS)
A film talk on who killed the sale?
Objective:To impart the central message to all employees that each and everyone
plays an important role in achievement of the company's objectives.
Content:• Importance of inter-departmental cooperation• Communication within the company• Servicing the customer.
20
Who Should Attend:This film talk is very useful to all employees who come in cons'tant con-
tact with customers. Sales personnel, receptionists, telephone operators, ser-vice department personnel and similar categories of employees will find this filmtalk stimulating & beneficial.
Film Talk — (2 hours)A film talk on Telephone courtesy
Objective:To impart courtesy techniques and good customer relations techniques.
Who Should AttendSecretaries, telephone receptionists and sales staff will find this film talk
useful.
Film Talk — (2 hours)A film talk on handling customer's complaints
Objective:To show participants the various techniques to handle customer's complaints
and build up good customer relations.
Who Should Attend:All personnel who are in contact with customers.
SM 11. TEKNIK PENJUALAN BERSISTEMATIK
Tujuan:Kursus ini bertujuan melengkapi para peserta dengan pengetahuan dan
penekanan yang sistematik dalam usaha meningkatkan kadar jualan.
Kandungan Kursus:• Amalan sistem kejurujualan• Pembukaan jualan• Proses jualan• Menyelesaikan bantahan jualan• Tingkahlaku pelanggan• Penyampaian jualan secara praktikal dengan menggunakan video.
Peserta:Kursus ini bersesuaian sekali kepada mereka terlibat secara langsung
dalam urusan penjualan. Bagi mereka yang ingin dan baru mencebur diri dalamurusan penjualan barangan dan perkhidmatan juga digalakkan mengikuti kur-sus ini.
Temp oh: 4 hari.
21
SM 12. PENGENALAN PENGURUSAN PEMASARAN
Tujuan:Jentera pemasaran merupakan perkara pokok yang perlu diambilkira dalam
sesualu perniagaan. Kehendak pengguna yang sentiasa berubah dan pencip-taan keluaran baru yang pelbagai memaksa organisasi bersedia terhadapoperasi pemasaran supaya kekal dinamik.
Kursus ini memperkenalkan kepentingan konsep dan teknik pemasaranmoden. Para peserta akan didedahkan dengan pengetahuan asas pemasaran,mengenalpasti peluang-peluang yang ada dan mengendalikan masa'iah-masalahpemasaran.
Kandungan Kursus:• Konsep pemasaran• Gabungan pemasaran• Penetapan harga• Promosi• Pengedaran• Polisi barangan• Ramalan jualan• Penyelidikan pemasaran• Rancangan pemasaran• Strategi pemasaran
Peserta:Kursus ini sesuai sekali kepada kakitangan jualan dan pemasaran.
Tempoh: 4 hari
SM 13. STATISTIK ASAS DALAM PENYELIDIKAN PEMASARAN
Tujuan:Kursus ini akan mendedahkan para peserta kepada aspek-aspek di dalam
tatacara penyelidikan dan pengumpulan data.Penekanan yang lebih akan dibuat di dalam aspek statistikal, di mana peser-
ta akan diterangkan bagaimana hendak memproses dan menganalisa sesuatu"data. Ini adalah penting kerana keputusan yang lebih tepat boleh dibual dantrend pasaran boleh dilihat dengan jelas.
Kandungan Kursus:• Proses dan rangka penyelidikan• Teori persampilan
22
• Kaedah-kaedah persampilan data• Menyusun dan menganalisa data• Hitung panjang• Penyebaran korelasi• Kajian Kes• LatihanPeserta:
Kursus ini amat sesuai untuk individu atau kakitangan yang terlibat di dalampenyelidikan pemasaran di mana peserta akan diberi latihan dan kajian kesuntuk menambah kefahaman mereka.
SM 14. PERHUBUNGAN AWAM
Tujuan:Tujuan kursus ini adalah untuk memperkenalkan konsep-konsep
perhubungan dan pengalamannya secara sistematik, terutama tingkahlakupublik yang berbagai-bagai. Pengalaman perhubungan awam yang baik akandapat membantu menaikkan imej sesebuah organisasi itu.
Kandungan Kursus:• Definasi perhubungan awam• Proses perhubungan awam• Identiti Korporat dan Imej Korporat• Kajian Kes• LatihanPeserta:
Mereka yang mempunyai tugas-tugas yang berkaitan dengan publik danperhubungan awam akan mendapati bahawa kursus ini memberi menafaatkepada mereka.Tempoh: 3 hari.
SM 15. PENGURUSAN TENAGA JUALAN
Tujuan:Objektif kursus ini adalah untuk membantu kakitangan pengurusan jualan
dalam menghadapi masalah yang sering dthadapi oleh tenaga jualan dengancara yang teratur dan bersistematik. la juga menyentuh tentang tugas-tugaspengurus dalam merancang, mengarah dan mengawal operasi jualan syarikat.
23
Kursus ini menunjukkan keberkesanan penggunaan beberapa kaedah, teknikatau alat menyelesaikan masalah.
Kandungan Kursus:• Pengurusan Tenaga Jualan• Corak Kepemimpinan• Dorong & Motivasi Tenaga Jualan• Pengendalian Mesyuarat Jualan• Pengendalian Kuota Jualan• Penilaian Kawalan Aktiviti Tenaga Jualan• Aktiviti Kaunselling• Kajian Kes• Latihan
Peserta:Pengurus Jualan, Eksekutif Jualan yang terlibat dalam perancangan,
pengarahan atau membuat kawalan operas! jualan adalah berfaedah.
Tempoh: 4 hari
SM 16. HUBUNGAN PELANGGAN
Tujuan:Kursus ini akan mendedahkan para peserta kepada kaedah-kaedah
mengendali pelanggan yang berbagai ragam. Sebagaimana yang termaklumpelanggan adalah merupakan salah satu daripada faktor-faktor yang bolehmenentukan kejayaan sesebuah syarikat atau organisasi.
Kandungan Kursus:• Komunikasi dengan pelanggan• Sikap kakitangan• Cara mengendalikan pelanggan• Penyelesaian aduan dan bantahan pelanggan• Cara mengendalikan telefon• Kajian Kes• Latihan
Peserta:Kursus ini amat sesuai untuk kakitangan yang terlibat secara langsung
dengan pelanggan dan orangramai.
Tempoh: 2 hari.
24
SM 17. MEMBINA KEMAHIRAN PENYELIAAN DALAM PENJUALAN DANPEMASARAN
Tujuan:Kujsus ini bertujuan untuk memperkenalkan aspek-aspek penting kepada
penyelia yang menghadapi masalah-masalah dalam menguruskan tenaga jualan.
Kandungan Kursus:• Peranan dan fungsi seorang penyelia• Menambahkan kemahiran komunikasi• Dorongan motivasi tenaga jualan• Mengwujudkan rasa berpasukan dalam tenaga jualan• Kepimpinan dan Kemahiran penyeliaan• Pengendalian Masalah
Peserta:KUTSUS ini amat bersesuaian pada penyelia-penyelia atau bakal penyelia
dalam syarikat perniagaan.
Tempoh: 2 hari.
SM 18. LATIHAN JUALAN SECARA PRAKTIKAL
Tujuan:Sessi ini bertujuan melengkapkan pengetahuan dan kemahiran mereka
yang terlibat di dalam bidang jualan.
Kandungan Kursus:• Penjelasan proses penjualan dari peringkat permutaan hingga penetapan
penjualan• Sessi praktikal dengan bantuan video.• Tindak balas dan tunjukajar
Peserta:Kursus singkat ini sesuai untuk sesiapa yang melibatkan diri di dalam
bidang jualan dan ingin memperbaiki lagi cara penyampaiannya.
Tempoh: 2 hari.
SM 19. MENGENDALIKAN PERNIAGAAN EKSPORT
Tujuan:Perbincangan berkisar kepada persediaan yang harus ada pada seseorang
25
yang ingin menjalankan perniagaan eksport. la membantu kepada orangperseorangan/organisasi yang ingin bergiat dalam lapangan perniagaan eksport.Objektifnya memberatkan kepada pemberian maklumal yang komprehensif danmemperkenalkan pihak-pihak yang terlibat dalam perniagaan ini secara umum.
Kandungan Kursus:• Bagaimana pasaran eksport• Peraturan-peraturan dan kawalan eksport• Insentif eksport• Jenis bayaran eksport• Inkoterm• Penentuan harga dan kos eksport• Kajian kes• Insuran eksport• Peranan Kastam dan Lembaga Pelabuhan• Dokumentasi eksport
Peserta:Usahawan/Pengurus atau Eksekutif yang bercita-cita untuk menjalankan
perniagaan dan memahami dokumentasi adalah amat sesuai.
Tempoh: 3 hari
SM 20. MENGENDALIKAN HUBUNGAN TELEFON YANG BERKESAN
Tujuan:Tujuan kursus ini adalah untuk menambarikan keberkesanan dalam
mengendalikan hubungan telefon.
Kandungan Kursus:• Komunikasi telefon• Halangan-halangan komunikasi (elefon• Cara memperkenalkan hubungan harmoni organisasi dan pelanggan
Peserta:Telefonis dan kakitangan yang terlibat secara langsung arnat sesuai un-
tuk menyertainya.
Tempoh: 1 hari
26
SALES & MARKETING SECTIONVenue: NPC, Petaling Jaya
No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Course
Effective SellingSkills (4 days)
Advanced Selling Skills(2 days)
Management of SalesForce {4 days)
Introduction to MarketingManagement (4 days)
Export Business andDocumentation (4 days)
Import Procedures andDocumentation (3 days)
Understanding your Customer(4 days)
Effective Sales Presentation(2 days)
Customer Relations(2 days)
Film Talk: (2 hours)
(i) Who Killed the Sale?
(ii) Telephone Courtesy
(iii) Handling Customer'sComplaints
Teknik Penjualan Bersistematik(4 days)
Date
3-6 March
2 1-22 April22-23 September
24-27 March4-7 August
7-10 April
7-10 July
1-3 December
16-19 June
17-18 March27-28 October
19-20 May24-25 November
21 February
30 May
15 December
14-17 April
ProgrammeManager
Lee Saw Hoon
Lee Saw HoonDavid Kuang
Chan Kum SlewMohd. Taib
Ahmad Nasar
Nik Rosdi
Chan Kum Slew
Azman Zakaria
David KuangLee Saw Hoon
David KuangChan Kum Siew
Chan Kum Siew
Lee Saw Hoon
David Kuang
Anuar Pandak
Fees ($)
240.00
180.00
280.00280.00
280.00
280.00
210.00
280.00
140.00140.00
1 20.00120.00
20.00
20.00
20.00
200.00
27
No.
12.
13.
14.
15.
16.
17.
18.
19.
20.
Course
Pengenalan PengurusanPemasaran (4 days)
Statistik Asas DalamPenyelidikan Pemasaran (5 days)
Perhubungan Awam(3 days)
Pengurusan Tenaga Jualan(4 days)
Hubungan Pelanggan(2 days)
Membina Kemahiran Penyeliaandalam Penjualan danPemasaran. (2 days)
Lalihan Jualan secara Praktikal(2 days)
Mengendalikari PerniagaanEksport {3 hari)
Mengendalikan HubunganTelefon yang Berkesan
Date
10-13 March
23-27 June8-12 December
3-5 March21-23 July
24-27 February13- 16 October
30 Jun - 1 July6-7 October
3-4 February8-9 September
2-3 Jun10-11 November
18-20 August
11 August
ProgrammeManager
Azman Zakaria
Ahmad NasarMohd. Taib
Mohd- TaibAnuar Pandak
Nik RosdiAnuar Pandak
Anuar PandakNik Rosdl
Ahmad NasarAhmad Nasar
Mohd. TaibAzman Zakaria
Nik Rosdi
Azman Zakaria
Fees ($)
240.00
250.00250.00
180.001 80.00
240.00240.00
100.00100.00
1 00.001 00.00
100.00100.00
180.00
50
28
PERSONNEL DEVELOPMENT SECTION_________MANAGEMENT DEVELOPMENT PROGRAMME
Synopsis of Courses
MD 1. LEADERSHIP & HUMAN RELATIONS FOR MANAGERS
ObjectivesThe course is designed for managers and aims to provide them with a
better understanding of the nature and principles of modern leadership andhuman relations, ways and means to execute them and the results to beachieved.
It seeks to train participants of the course to execute leadership functionsaccording to democratic procedures and methods.
ContentThis course discusses various important topics pertaining to leadership
and human relations, some of which are:• Leadership and Leadership Styles• Resistance to Change• Problem Solving and Decision — Making• Case study on Human Relations• Foundations of Good Human Relations
Who Should AttendThe course is very useful to managers at all levels.
Duration: 5 days
MD 2. INTRODUCTION TO PERSONNEL MANAGEMENT
Objective:The main objective of this course is to familiarise and improve the
knowledge of participants in personnel management.It is also designed to improve the skills of Personnel Managers.
ContentThe topics discussed are:
• Personnel Functions• Recruitment
29
• Induction• Manpower Development and Training• Welfare• Performance Appraisal• Job Evaluation.
Who Should AttendThe course is designed for executives with technical background who are
currently involved in personnel management. It is also suitable for PersonnelExecutives who have newly acquired this post or any others in managerialcapacity and interested in familiarising themselves with personnel management.
Duration: 5 days
MD 3. TRAINING METHODOLOGY (MODULE 1 — AIDS AND METHODS)
Objective:The objective of this course is to familiarise participants with a variety
of training methods. It demonstrates the use of audio visual aids and enablesparticipants to use these aids and methods effectively in these training sessions.
Content• The Importance of Training in an Organisation• The Learning Process• Use of Visual Aids• The Use of Case Studies in Training• In Basket Exercise• Role Plays
Who should AttendThis course is suitable for managers who are responsible for conducting
courses in their organisations. Managers who wish to familiarise themselves witrtraining techniques may also participate in the course.
Duration: 5 days
30
MD 4. TRAINING METHODOLOGY (MODULE II - PLANNING AND EVALUATIONOF TRAINING PROGRAMMES)
ObjectiveThis course is designed to familiarise and improve the knowledge of par-
ticipants with the various aspects of training especially in the area of planningand evaluation.
It is also designed to improve the manager's skills in running an effectivetraining department.
Content• The Training Function and Policy• Determining training needs• Planning a Training Programme• The Administration of a Training Programme• Planning Your Training/Conference Room• Evaluation of Training.
Who Should AttendThis course is useful to persons in charge of training. Managers who are
in addition to their normal functions performing or supervising the training func-tions will also find the course useful.
Others in managerial capacity and in familiarising themselves with train-ing and its related activities will also benefit.
Duration: 5 days
MD 5. STAFF SELECTION SKILL AND TECHNIQUES
ObjectiveThe objective of the course is to ensure the participant of a systematic
approach to staff selection. Emphasis is placed on interviewing skills and ques-tioning techiques. Preparation of a job advertisement, structuring the job descrip-tion and person specification are also highlighted in this course.
Content• The Selection Process• Sources of Recruitment• Preparation of a Job Advertisement• The Job Description and Person Specification• Evaluating Written Applications• The Employment Interview
31
• Questioning Techniques• Listening Skills• Handling Difficult Applicants• The Job Offer
Who Should AttendThis course is useful for Personnel Executives, Office Administrators and
Department Heads who are engaged in the decision to employ.
Duration: 5 days
MD 6. MOTIVATION AND JOB SATISFACTION
ObjectiveThe course aims at giving managers an insight into the attitudes, needs
and motivation of the employees on the job and the effect of these on theirperformance. The course provides useful guidelines for a manager to unders-tand people and to motivate them to higher standards of productivity.
Content• The Nature of Attitudes• Attitude Formation• Attitude Change• Employees Needs• Various Approaches to Motivation• Job Satisfaction• Job Enrichment
Who Should AttendThe course is suitable to all levels of management and supervisors whose
job requires them to interact with and motivate other personnel.
Duration: 5 days
MD 7. INTERPERSONAL COMMUNICATION
ObjectiveThe aims of this course is to discuss with participants importance of ef-
fective communication and its consequences in business and Industry.It seeks to make participants more sensitive to others by improving their
listening and observing skills which are usually taken for granted in the verbalcommunication process.
32
Content• Importance of Communication in an Organisation• The Communication Process• Body Language• Barriers to Communication• Overcoming Barriers to Communicalion• Feedback• Listening skills
Who Should AttendThe course is suitable for managers at all levels whose effectiveness is
dependent upon well planned and systematic communication.
Duration: 3 days
MD 8. MANAGEMENT FOR MANAGERS
ObjectiveThe course is designed to increase the knowledge and understanding of
participants in the area of management principles and practices.Another objective of the course is to increase participants effectiveness
in managing people in organisation through understanding the important rolethey play within the organisation.
Content• Introduction to Management Principles and Process• The Management Functions• Understanding Individual Behaviour in Organisation• FIRO-B• Effective Communication Through Transactional Analysis• Managerial Effectiveness
Who Should AttendThis course is designed for young executives who is in need to master
the art of management.It is also suitable for managers at all levels as a refresher course.
Duration: 5 days
MD 9. UNDERSTANDING BEHAVIOUR FOR MANAGERIAL EFFECTIVENESS
ObjectiveThe main objective of the course is improve participants understanding
of the behavioural processes of individual as well as group in organisation.
33
The course is also designed to improve participant's effectiveness inmanaging people in the organisation.
Content• Managers Role in Organisation• Managerial Skills Required• Individual Behaviour in Organisation• Attitude Formation and Change• Personality — the other part of Behaviour• Behaviour Modification/Behaviour Modelling• Group Formation• Power and Authority• Managerial Effectiveness
Who Should AttendThis course is very useful to managers at all levels.
Duration: 4 days
SUPERVISORY DEVELOPMENT PROGRAMME
MD 10. THE SUPERVISOR AS A TRAINER AND INSTRUCTOR
ObjectiveThe course is designed to give participant the knowledge on the nature
and principles of modern instruction and training techniques in industry andbusiness.
It la also designed to develop participant's skill in modern instruction astraining techniques.
Content• The Supervisor's Essential Qualities• The Scope and Aim of Instruction• How Do People Learn• Preparation for Instruction• Breakdown and Key Points• Training Plan and Evaluation
Who Should AttendThis course is useful to all supervisors and foremen whose work involve
instructing others.
Duration: 3 days
34
MD 11. QROUPWORK AND DISCUSSION LEADING
ObjectiveThe course trains participants to lead group discussion and conferences
according to democratic procedures and methods. It aims to develop coopera-tion between employees and staff workers and all categories of employees withinan organisation.
Content• The Importance of Groupwork and Discussion in Organisation• Preparation for Discussion Leading• Use of Questions and Questioning Techniques• Role of the Discussion Leader• Different Types of Conference Participants• Physical Arrangement of Meeting Place
Who Should AttendManagers, departmental heads, supervisors and all those whose work in-
volves them in small groups will benefit from this course.
Duration: 3 daysMD 12. PIMPINAN DAN PERHUBUNQAN SESAMA MANUSIA
Tujuan KursusMatlamat utama kursus ini ialah untuk memberikan kefahaman kepada
peserta tentang pentingnya aspek kemanusiaan dalam organisasi. Peserta akandidedahkan kepada prinsip-prinslp moden mengenai aspek pimpinan danperhubungan supaya dapat dlpraktikkan di tempat mereka.
Hanya melalui aspek ini, hubungan harmoni antara pekerja dan majikandapat diwujudkan bagi menjamin penerusan kehtdupan sesuatu organisasi.
Kandungan Kursus• Asas-Asas Perhubungan Sesama Manusia• Gaya Pimpinan dalam Organisasi• Kualltl dan Sifat yang perlu bagi Penyelia• Pengendalian Masalah• Perubahan dalam Organisasi• Tanggungjawab Pern imp in dalam Organisasi• Faktor-Faktor yang mempengaruhi IndividuPeserta Kursus
Kursus ini amat sesuai untuk penyelia-penyelia dan Juga pengurus-pengurus di semua peringkat terutamanya mereka yang secara langsung terlibatdengan aktiviti penyetiaan.Tempoh: 3 hari
35
MD 13. PENYELIA SEBAQAI JURULATIH DAN PENQAJAR
Tujuan KursusObjektif utama kursus ini adalah untuk mendedahkan para peserta kepada
aspek pengajaran dan faedah-faedah yang boleh diperolehi daripadanya jugamelengkapkan peserta dengan teknik-teknik dalarn mengendalikan kerja danmenghadapi kumpulan. Kaedah-kaedah pengajaran yang sesuai akandiiiustrasikan melalui demonstrasi dengan menggunakan teknik yang dipelajari.
Kandungan Kursus• Skop dan Matlamat Pengajar• Faedah Penggunaan Pancaindera• Persediaan/Kaedah Latihan dan Pengajaran
Peserta KursusKursus ini amat berguna kepada penyelia-penyelia dan juga mereka yang
mengendalikan latihan dl semua peringkat.
Tempoh: 3 hari
MD 14. MOTIVASI DAN KEPUASAN BEKERJA
Tujuan KursusTujuan utama kursus ini ialah untuk menambahkan pengetahuan peserta
terhadap perlakuan individu dalam organisasi bagi tujuan meninggikan motivasipekerja.
Kursus ini juga bertujuan untuk menambahkan kemampuan dan kemahiranpeserta dalam meninggikan motivasi pekerja.
Kandungan Kursus• Mem ah ami' Perlakuan Individu dalam Organisasi• Pembentukan dan Perubahan Sikap• Keperluan-Keperluan Pekerja• Bagaimana Mengubah Perlakuan Pekerja• Pendekatan Terhadap Motivasi• Kepuasan Bekerja• Peningkatan Kerja
Peserta KursusKursus ini adalah dibentuk khas untuk penyelia-penyelia dan juga peng-
urus-pengurus di semua peringkat dalam Organisasi.
Tempoh: 3 hari
36
IN-PLANT TRAINING PROGRAMMEMD 15. SYSTEMATIC PERFORMANCE APPRAISAL
ObjectivesTo provide knowledge and skill to enable participants to:
1. Understand the meaning and implications of performance appraisal.2. Examine the strength and weaknesses of their present performance-
appraisal system.3. Construct a suitable performance appraisal system for their own
organisation.4. Understand and apply appropriate performance appraisal techniques to
suit their specific needs.5. Conduct an effective performance appraisal interview.
Content• What is Performance Appraisal?• Reviewing your present performance appraisal system.• Major techniques and instruments of performance appraisal.• Developing and constructing an appraisal instrument.• The problem of error in performance appraisal.• Appraisal interview.
Who Should AttendPersonnel Executives; Managers at all levels.
Duration: 5 days
MD 16. ORGANISATIONAL DEVELOPMENT
ObjectivesTo provide knowledge and skills to enable participants to:
1. Understand the methods and techniques of developing an organisation— a unit, a department in the total organisation.
2. Understand and identify the critical result areas of a unit or a department.3. Understand the importance of corporate creed.4. Understand and overcome people's problem in organisational development.
Content• Organisational development — the what and how.• The nature and characteristics of developing organisation.• Identifying the critical result areas of an organisation.
37
• The nature of corporate creed.• People problem.• Reviewing where you are in relation to where you want to be — what it
takes to be there.
Who Should AttendManagers and Executives who have the authority to make changes in their
workplace.
Duration: 5 days
MD 17. TEAMBUILDING
ObjectivesTo provide knowledge and skills to enable participants to understand and
apply these in the following areas:1. Meaning and features of an effective team.2. Stages in team development.3. Changes that must take place in the attitudes and behaviours of the
members of a team, before they can become an effective teams.4. Diagnose the present weaknesses of their team and affect the necessary
changes to overcome its weaknesses and reinforce its strengths.
Content• Teamwork — a style of Management.• An effective team — its meaning and characteristics.• Stages in team development.• Aspects of leadership and social bases of power.• Qualified Membership and team achievement goals.• Communication and level of trust in a team.
Who should Attend1. Managers and Executives who have the authority to make changes in the
working environment of their workplace.2. Managers and their team members from the same unit.
Duration: 5 days
38
PERSONNEL DEVELOPMENT SECTIONVenue: NPC, Petaling Jaya
No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Course
Management DevelopmentProgramme
Introduction to PersonnelManagement (5 days)
Training Methodology(Module 1) (5 days)
Understanding Behaviour forManagerial Effectiveness(4 days)
Motivation and Job Satisfaction(5 days)
Interpersonal Communication(3 days)
Leadership and HumanRelation for Managers (5 days1
Training Methodology(Module II) (5 days)
Staff Selection Skill andTechniques (3 days)
Certificate in Supervision
Management For Managers(5 days}
Date
Mar. 10-14
Apr. 7-1 1
Apr. 7-10
Apr. 21-25
June 16-18
June 30 - July 4Nov. 24-28
July 7-1 1
Oct. 20-22
Aug. 1 1 Nov. 8
Dec. 1-5
ProgrammeManager
Dzulkifli Sipon
Suci Mathews
Jaafar Othrnan
E.G. Guok
Lian Lai Ping
E.G. GuokMustafa Mohamad
Latif Abu Seman
Santa Kumari
Hassan Sulaiman
Jaafar Othman
Fees ($)
350.00
35000
280.00
350.00
210.00
350.00
350.00
210.00
1300.00
350.00
SUPERVISORY DEVELOPMENT PROGRAMME
11.
12.
13.
Supervisor as Trainer andInstructor (3 days)
Groupwork and DiscussionLeading (3 days)
Motivasi dan KepuasanBekerja (3 days)
May 6-8
Aug. 4-6
Nov. 10-12
BurhanuddinSaidin
RaduwanSafperwan
Hasbullah
180.00
160.00
160.00
39
IN-PLANT TRAINING PROGRAMME
No.
14.
15.
16.
*17.
*18.
Course
Penyelia Sebagai Jurulatihdan Pengajar (3 days)
Pimpinan dan PerhubunganSesama Manusia (3 days)
Systematic PerformanceAppraisal (3 days)
Organisational Development(5 days)
Teambuilding (5 days)
* Fully Residential Courses
Date
Sept. 15-17
Feb. 17-19
To beDiscussed withinterestedclient.
-do-
-do-
ProgramrneManager
Yusoff Muhamad
A. Wahab Saad
RaduwanSafperwan
MustafaMuhamad
RaduwanSafperwan
Fees ($)
160.00
160.00
To benego-tiated
- do -
-do-
40
INDUSTRIAL RELATIONS PROGRAMME_________Synopsis of Courses
IR1. INDUSTRIAL RELATIONS FOR SUPERVISORS
Objective:To present concepts and practices of Industrial Relations to enable parti-
cipants to appreciate the need for better supervisors — subordinates relationsin order to achieve higher productivity through industrial harmony.
Content• Good Industrial Relations practices;• Role of supervisors in maintaining good Industrial Relations;• Main Features of Labour Legislations;• Effective handling of Grievances;• Maintaining effective Discipline in the Organisation;• Methods of Settling Industrial Disputes;• Relevant films and case-studies to highlight above topics.
Who Should Attend:All personnel in supervisory positions and is open to private, public and
quasi-government organisations.
Duration: 5 days
IR 2. MANAGEMENT OF LABOUR RELATIONS
Objective:To present concepts and practices of labour relations to enable partici-
pants to appreciate the need for better employer/employee relations to achie-ve higher productivity through industrial harmony.
ContentConcept of labour relations;Role of Management Executives in maintaining good industrial relations;Labour legislations;Grievance handlingMethods of Settling Trade Dispute;Collective Bargaining and Joint Consultation;Effective Discipline in Industry.
41
Who Should Attend:All management executives in private, government and quasi-govern-
ment organisations.
Duration: 5 days
IR 3. DISCIPLINE IN INDUSTRY
Objective:To enable management personnel, trade union and government officials
to appreciate the need for effective discipline in industry, to better employer/employee relations to achieve a happy contented labour force.
Content:• Meaning and Concept of Discipline;• Disciplinary Matters;• Law on discipline and dismissal;• Disciplinary Procedures;• Holding a Domestic Enquiry;• Disciplinary Actions
Who Should Attend:Senior management executives and trade union officials and is open to
private, government and quasi-government organisations.
Duration: 5 days
IR 4. INDUSTRIAL RELATIONS FOR TRADE UNION EXECUTIVES
Objective:To present methods for dealing with present-day problems faced by
trade-union executives.To develop an understanding of issues and forces affecting the working
of trade unions and an ability to analyse and resolve conflicts objectively.To enable participants to review their concepts and practices of labour
relations, learn from each other alternative approaches to Industrial Relationswith a view to reducing areas of conflict and encouraging a harmonious at-mosphere.
Content:• Role of trade unions in maintaining good industrial relations;• Labour legislations
Industrial Relations Act 1967
42
Trade Union Act 1959Employment Act 1955
• Maintaining effective discipline;• Handling of grievances;• Collective bargaining and collective agreement;• Case-studies and films to highlight the above topics.
Who Should Attend:All trade union executives, personnel and industrial relations officers.
Duration: 5 days
IR 5. INDUSTRIAL RELATIONS AND LABOUR LAWS
Objective:To acquaint participants with the legal aspects of industrial relations sys-
tem.To enable participants to understand and appreciate the various provi-
sions of the labour laws.To enable participants to implement effectively the provisions of the laws.
Content:• The three main labour legislations:
• Trade Union Act 1959;• Industrial Relations Act 1967;• Employment Act 1955;
Who Should Attend:All senior management executives particularly those in personnel manage-
ment and trade union executives.Duration: 5 days
IR 6. GRIEVANCE HANDLING
Objective:• To acquaint management including supervisory personnel on the various
aspects of grievance handling and introduce to participants the techniquesused in overcoming problems related to this subject.
Content:• Meaning and concept of Grievance;• Grievance Administration;• Techniques in Handling Grievances;• Model Grievance Procedure;• Films, case-studies and role-play to highlight the above topics.
43
Who Should Attend:Management and supervisory personnel in industries, government and
semi-government officials.
Duration: 3 days
IR 7. COLLECTIVE BARGAINING AND NEGOTIATION PROCEDURES
Objective:To provide a forum for management personnel and trade union execu-
tives to critically examine and discuss the principles and practices of collec-tive bargaining; the effective application of collective bargaining for the conti-nued and fruitful co-operation between employers and employees for increa-sed efficiency and productivity in industry.
Content:• Definition, objective and scope of collective bargaining;• Origins and development of collective bargaining;• Essentials of Collective Bargaining;• Law pertaining to Collective Bargaining;• Qualities of a good Negotiator;• Techniques of Negotiation• Drafting a Collective Agreement;• Interpretation and Implementation of a Collective Agreement.
Who Should AttendSenior management personnel in industry and trade union executives.
Duration: 5 days
IR 8. DOMESTIC ENQUIRY PROCEDURES
Objective:To present the concept in holding an enquiry before taking disciplinary
actions and to introduce the enquiry procedure under The Employment Act aswell as in keeping with the guidelines laid down by the Industrial Court.
Content:• Concept and Importance of Discipline;• Disciplinary Matters;• Disciplinary Actions;• Disciplinary Procedures;
44
• Legal Requirements;• industrial Court Guidelines;• Appeal Procedure;• Case Studies, Role Play and Films.
Who Should Attend:Managers and Supervisory personnel who are involved in maintaining
discipline within the organisation.
Duration: 3 days
IR 9 PERHUBUNQAN PERUSAHAAN UNTUK PENYELIA
Objektif:Untuk melengkapkan penyelia-penyelia dan pihak pengurusan dengan
berbagai-bagai aspek perhubungan perusahaan, teknik-teknik pengurusanpekerja dan kakitangan bagi mewujudkan iklim perusahaan yang sempurnalagi berkesan.
Kandungan Kursus:Peranan penyelia dalam mewujudkan perhubungan perusahaan yang baik;Undang-Undang Buruh;Penyelenggaraan disiplin yang baik;Mengendalikan Rungutan Pekerja;Tawaran dan perjanjian kolektif;Pertikaian Perusahaan.
Peserta:Penyelia-penyelia dan eksekutif pengurusan dalam sektor a warn dan
swasta.Tempoh: 5 hari
IR 10 PERHUBUNQAN PERUSAHAAN UNTUK PEGAWAI-PEGAWAI KESATUANSEKERJA
Objektif:Membolehkan pegawai-pegawai Kesatuan Sekerja memahami betul-
betul ciri-ciri perhubungan perusahaan seperti cara-cara mengawal disiplinahli-ahli dan pekerja amnya, teknik-teknik mengendalikan masalah pekerja.
Member! peluang kepada peserta-peserta supaya mereka dapat meng-kaji semula konsep dan amalan perhubungan buruh, mempelajari dari satusama lain tentang kaedah-kaedah alternatif dalam Perhubungan Perusahaansupaya konflik akan dapat dikurangkan dan suasana yang harmoni akan di-capai.
45
Kandungan Kursus:• Peranan Kesatuan Sekerja dalam mewujudkan perhubungan majikan —
pekerjayangbaik;• Undang-Undang Buruh;• Disiplinyangberkesan;• Mengendalikan masalah pekerja;• Perundingan dan Perjanjian Kolektif;• KajianKesdanTayanganFilem.
Peserta:Eksekutif-Eksekutif Kesatuan Sekerja, pegawai-pegawai perjawatan atau
pegawai-pegawai Perhubungan Perusahaan.
Tempoh: 5 hari
IR11 DISIPLIN DALAM INDUSTRI
Objektif:Untuk membantu pihak pengurusan, pegawai-pegawai Kesatuan Sekerja
dan pegawai-pegawai Kerajaan memahami perlunya disiplin yang berkesan didalam industri-industri, perhubungan baik di antara majikan dengan pekerjadan tenaga pekerja yang cekap dan berpuas hati.
Kandungan Kursus:• Kaedah dan Konsep Disiplin;• Perkara-perkara Disiplin;• Tatacara Disiplin;• Tindakan-Tindakan Disiplin;• Latihan Amali Mengendaiikan Penyiasatan.
Perserla:Eksekutif-Eksekutif Kanan pengurusan dan Kesatuan-Kesatuan Sekerja
dari sektor awam dan swasta.
Tempoh: 5 hari
IR 12. MENGENDALIKAN RUNGUTAN
Objektif:Untuk memperkenalkan kepada pihak pengurusan termasuk penyelia-
penyetia berbagat-bagai aspek daiam mengendalikan rungutan dan juga tek-nik-teknik yang dlgunakan dalam mengatasi masalah-masalah yang berkaitandengan perkara ini.
46
Kandungan Kursus:• Makna dan Konsep Mengendalikan Rungutan;• Undang-undang yang berkattan dengan Rungutan;• Bagaimana Mengendalikan Rungutan;• Contoh tatacara Rungutan;• Perbincangan Filem dan Kajian Kes;
Peserta:Pengurus-Pengurus dan Penyelia-Penyelia dalam sektor awam dan swas-
ta.
Tempoh: 3 hari
IR13. TATACARA PENYIASATAN
Objektlf:Untuk memperkenalkan kepada peserta-perserta tentang konsep, prinsip
dan amalan bagaimana menjalankan penyiasatan disiplin.
Kandungan Kursus:• Konsep dan kepentingan disiplin;• Perkara-perkara disiplin;• Tindakan-tindakan disiplin;• Tatacara penyiasatan;• Tatacara Rayuan;• Perbincangan Kes dan Filem.
Peserta:Pegawai-pegawai atau eksekutif-eksutif pengurusan yang bertanggung-
jawab untuk mengendalikan perkara-perkara disiplin dan menjalankan penyia-satan berkaitan dengan salahlaku.
Tempoh: 3 hari
47
INDUSTRIAL RELATIONS PROGRAMMEVenue: NPC, Petaling Jaya
No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
Course
Industrial Relations forSupervisors (5 days)
Perhubungan PerusahaanUntuk Penyelia (5 days)
Disiplin Dalam Industri{5 days)
Domestic EnquiryProcedures (3 days)
Grievance Handling (3 days)
Collective Bargaining andNegotiation Procedures(5 days)
Mengendalrkan Rungutan(3 days)
Perhubungan PerusahaanUntuk Pegawai KesatuanSekerja (5 days)
Industrial Relations andLabour Laws (5 days)
Industrial Relations forTrade Union Executives(5 days)
Tatacara Penyiasatan(3 days)
Discipline in Industry(5 days)
Industrial Relations forSupervisors (5 days)
Date
Feb. 24-28
March 3-7
March 17-21
April 1-3
April 7-9
May 12-16
May 20-22
June 23-27
June 30-July 4
July 7- 11
Aug. 4-6
Aug. 11-15
Sept. 15-19
ProgrammeManager
Prema Kumari
Md. Khairuddin b.Md. Isa
Abd. Malik b.Jamaludin
Azlan b. Kassim
Prema Kumari
Francis Arul
Md. Khairuddin b.Md. Isa
Abd. Malik b.Jamaludin
Azlan b. Kassim
Chee Mew Leng
Md. Khairuddin b.Md. Isa
Azlan b. Kassim
Chee Mew Leng
Fees($)
300.00
250.00
300.00
210.00
210.00
400.00
180.00
200.00
400.00
250.00
180.00
350.00
300.00
48
No.
14.
15.
16.
17.
18.
Course
Domestic EnquiryProcedures {3 days)
Perhubungan PerusahaanUntuk Penyelia (5 days)
Collective Bargaining andNegotiation Procedures(5 days)
Disiplin Dalam Industri(5 days)
Grievance Handling (3 days)
Date
Oct. 6-8
Oct. 6-10
Nov. 17-21
Nov. 24-28
Dec. 1-3
ProgrammeManager
Prema Kumari
Abd. Walik b.Jamaludln
Francis Arul
Md. Khairuddin b.Md. Isa
Ghee Mew Leng
Fees ($)
210.00
250.00
400.00
300.00
210.00
49
QUALITY CONTROL CIRCLES PROGRAMME
IntroductionThe campaign on Productivity undertaken by the Pusat Daya Pengeluar-
an Negara (PDPN) intends to bring about the increase in productivity of theMalaysian people.
In this context quality is a major concern and Quality Control Circles havebeen found to be instrumental in increasing quality consciousness amongworkers and enhancing overall productivity in many countries. This uniquemanagement style, which rests on close cooperation and consultation bet-ween employers and employees in their attempt to create a better and happierworking place for all, has also achieved other objectives such as:• Motivating workers through their job tasks;• Developing leadership capabilities among the members;• Encouraging self-development and decision-making by employees;• Promoting more effective teamwork;• Enhancing the quality of products and services.
Although QCC's were initially introduced and practised in the manufactur-in sector, they are now gaining increasing popularity in the service sector aswell.
QCC1 — OCC SEMINAR FOR TOP MANAGEMENT
Objectives:— Appreciation and evaluation of the QCC concept and philosophy;— Identification of a QCC structure and its functions within an organi-
sation;— Determination of the feasibility of a QCC Programme in an organisation.
Content:• QCC philosophy, objectives and benefits;• QCC organisational structure;• QCC in Malaysia;• QCC techniques for purposes of problem-solving;• Workshop/Discussion.
Who Should Attend:This seminar should be attended by Chairmen, Managing Directors,
50
General Managers of enterprises and other top management who are keen tobe acquainted with the concept and philosophy of QCC movement.
Duration: 1 day
QCC 2 — TRAINING IN QCC FOR FACILITATORS
Objectives:— Understanding the basic concept, operation and philosophy of QCC;— Be able to initiate and publicise the QCC concept in the organisation;— Be able to assist, instruct and coach employees in forming and running
QCC's
Content:QCC philosophy and concept;QCC objectives, benefits and its operation;Organisation and administration of QCC;QCC as a factor for motivation;Leading group discussion;QCC tools and techniques of problem-solving;Presentation skills;Overseeing and guiding the QC Circles;
Who Should Attend:— Heads of departments or sections, training personnel and those who will
be directly or indirectly involved in QCC activities.— Those who wish to further their knowledge in this subject are also wel-come.
Duration: 5 days
QCC 3 - TRAINING IN QCC FOR CIRCLE LEADERS
Objectives:• Providing leaders with knowledge of QCC;• Providing effective skills to form and lead circles in their activities.
Content:• QCC philosophy and concept;• Benefits of QCC;• Leadership and human relations in QCC;
51
• Social skills in QCC;• QCC tools and techniques of problem-solving;• Presentation skills;• Running a QCC meeting.
Who Should Attend:Supervisors, foremen, leaders of production lines and all other potential
leaders of Quality Control Circles indentified by facilitators.
Duration: 5 days
QCC 4 - QCC WORKSHOP FOR FACILITATORS
Objectives:• To exchange information and knowledge between facilitators;• To enable facilitators to gain from each other's experiences;• To equip them with new approaches to promote QCC;
Content:• Current state of development of QCCs;• Current obstacles and problems faced by QCCs;• Tools and techniques of problem-solving;• Workshop on problems faced by facilitators.
Who Should Attend:All facilitators actively involved in facilitating QCCs and promoting QCC
within their organisations.
Duration: 1 day
QCC 5 - QCC WORKSHOP FOR QCC LEADERS
Objectives:— To exchange information;— To enable leaders to gain experience from others;— To equip them new ideas and methods to solve problems;— To enable them to effectively lead the circles.
Content:— Role of leaders and effective leadership;— Handling problem members;
52
• Tools and techniques in QCC;• Case Study;• Workshop on leaders' problems and role.
Who Should Attend:All existing QCC leaders as well as potential leaders.
Duration: 1 day
QCC 6 — SEMINAR KKM BAQIPENGURUSAN Dl PERINGKAT ATASAN
Objektif:• Memahami dan menilai konsep dan falsafah KKM;• Mengenalpasti struktur KKM dan fungsinya dalam organisasi;• Mengenalpasti kemungkinan dapat dijalankan program KKM dalam or-
ganisasi mereka. Menentukan kesesuaian organisasi untuk program KKM.
Kandungan:Topik-topik yang akan dibincangkan dalam seminar ini ialah:
• Falsafah, objektif dan faedah-faedah KKM;• Struktur pengorganisasian KKM;» KKM di Malaysia;• Teknik-teknik KKM dalam penyelesaian masalah;• Bengkel/perbincangan.Peserta:
Seminar akan dihadiri oleh Pengerusi-pengerusi, Pengarah-pengarahUrusan atau Pengurus-pengurus Besar syarikat-syarikat dan lain-lain pihakpengurusan di peringkat atasan yang berminat dengan Konsep dan falsafahpergerakan KKM.
Tempoh: 1 hari
QCC 7 — LATIHAN DALAM KKM BAG) PEMUDAHCARA-PEMUDAHCARA
Objektif:— Memahami konsep asas, operasi dan falsafah KKM;— Dapat memulakan dan menghebahkan konsep KKM dalam organisasi;— Dapat membantu, mengarah, dan membimbing pekerja dalam memben-
tuk dan mengendalikan KKM.
53
Kandungan:• Falsafah dan konsep KKM;• Objektif, faedah dan operas! KKM;• OrganisasidanpentadbiranKKM;• KKM sebagai faktor motivasi;• Mengetuai perbincangan kumpulan;• Alat-alat dan tekntk-teknik KKM dalam menyelesaikan masalah;• Kemahiran persembahan;• Menyelia dan membimbing kumpulan-kumpulan KKM.
Peserta:Ketua-ketua jabatan atau bahagian, personal di bahagian latihan dan
mereka yang secara langsung atau tidak terlibat dalam aktiviti KKM. Merekayang berminat menambahkan lagi pengetahuan dalam perkara ini juga di-jemput.
Tempoh: 5 nan
QCC 8 — LATIHAN DALAM KKM BAGI KETUA-KETUA KUMPULAN
Objektif:• Membekalkan ketua-ketua dengan pengetahuan KKM;• Membekalkan kemahiran-kemahiran yang berkesan untuk membentuk
dan mengetuai kumpulan-kumpulan dalam aktiviti-aktiviti mereka.
Kandungan:• Falsafah dan konsep KKM;• Kebaikan-kebaikan/faedah-faedah KKM;• Kepimpinan dan perhubungan sesama manusia dalam KKM;• Kemahiran-kemahiran sosial dalam KKM;• Alat-alat dan teknik-teknik KKM bag! menyelesaikan masalah;• Kemahiran-kemahiran dalam persembahan;• Mengendalikan mesyuarat KKM.
Peserta:Penyelia-penyelia, foreman, ketua-ketua bahagian pengeluaran dan
semua ketua-ketua yang berpotensi mengetuai KKM yang diperkenalkan olehpemudahcara-pemudahcara.
Tempoh: 5 hari
54
IN PLANT TRAINING IN QCC
For organisations who have yet to introduce a QCC programme, it is high-ly recommended that such organisation should adopt a more integrated sys-tem of approach rather than on an ad hoc basis. This approach starts with thetop management getting committed to support the programme and then tomiddle and lower management and then eventually to the employees on theshop floor.
The services of PDPN are available for such in-plant implementation of aQCC programme. Arrangement for such in-plant programmes can be negotia-ted and follow-up services can also be included in the package.
For further information please contact:
The QCC Secretariat,Pusat Daya Pengeluaran Negara,PetiSurat64,Jalan Sultan,Petaling Jaya,Selangor,
Telephone: 557266
55
QCC PROGRAMME
No.
1.
2.
3.
4.
5.
6.
7.
8-
9.
10.
11.
12.
13.
Course
Seminar Apresiasi KKM
QCC AppreciationSeminar
QCC Training forFacilitators
Workshop for QCCLeaders
KKM uniuk KetuaKumpulan (5 days)
Seminar Apresiasi KKMuntuk Eksekutif-Eksekutif KesatuanSekerja
KKM untuk Pemudahcara{5 days)Seminar Apresiasi KKM
Seminar for QCCFacilitators
Bengkel untuk Ketua-ketua KKM
QCC AppreciationSeminar
KKM untuk Pemudahcara(5 days)Workshop for QCC
Leaders
Venue
P.J.
P.J.
P.J.
P.J.
P.J.
P.J.
P.J.
Seremban
P.J.
P.J.
P.J.
P.J.
P.J.
Date
28 Jan.
25 Feb.
3 - 7 Mac
18 Mac
7 - 1 1 Apr.
29 Apr.
12- 16 May
13 May
19 May
8 July
12 Aug.
6- 10 Oct.
9 Dec.
ProgrammeManaoer
Othman Din
Joseph Paul
Ahmad Murshid
Ahmad Nazari
Othman Din
Ahmad Nazari
Ahmad Murshid
Othman Din
Joseph Paul
Ahmad Murshid
Ahmad Nazari
Ahmad Murshid
Joseph Paul
Fees<$»
150.00
160.00
450.00
50.00
350.00
60.00
400.00
1 50.00
80.00
40.00
160.00
400.00
50.00
56
INDUSTRIAL ENGINEERING SECTION__________Synopsis of Courses
IE 1. PRODUCTION PLANNING AND CONTROL (PP & C)
ObjectiveThe course has been prepared in its entirety by the International Adviser
on Industrial Engineering with the objective of introducing participants to thepractical aspects and pocedures of the subject. The course which should beof particular benefits to production personnel will also assist other managersin understanding the administrative processes of production management. Ef-fective Production Planning and Control is a function vital to the achievementof company objectives and heavy emphasis will, therefore, be placed on thepractical application of the various principles involved.
Content:• Function of Production Planning and Control• The Nature and Economics of Production• Organisation and Factory Layout• Jobbing and Quantity Production• Production Capacity• The Sales and Production Programmes• Manufacturing Specifications. Parts Lists and Material Schedules• Inventory Control• Scheduling and Loading• Ordering Systems• Clerical Procedures and Charting Systems• Despatching Systems• Progressing Systems
Who Should AttendSenior and middle management connected either directly or indirectly
with the production function. The number of participants will be between 15and 20 people.Duration: 5 days
IE 2. QUALITY CONTROL (QC)
ObjectiveThe course introduces the general concept of Quality and Quality Control
and some of its statistical techniques. It enables participants to use these
57
techniques for the control and maintenance of the quality of the product manu-factured.Content:• Quality and Quality Control• Operator and Quality Control• Frequency Distribution• Control Charts• Process Capability Studies• Operational Characteristic• Quality Cost• Case Studies
Who Should AttendThe course is suitable for the various heads of departments, training per-
sonnel and those who will directly or indirectly involve in Quality Control activi-ty.
Duration 5 days
IE 3. ORGANISATION AND METHODS <O & M)
ObjectiveTo acquaint participants with the various techniques used by 0 & M prac-
titioners in their efforts to improve the flow of information within the office. Assuch, it would be of benefit to the manager who is concerned with the risingcosts of paperwork and the need for effective use of available information.
Content:• Method Study in the Office• Charting Techniques of Office Activities• Activity Sampling• Forms Design and Control• Filing Systems• Office Layout• Case Studies and Exercises• Films
Who Should Attend:Office Managers, Personnel Officers, Office Administrators, Work Study
Officers, Senior Clerical Staff and others involved in paperwork, the creationand processing of information and office management.
Duration: 5 days
58
IE 4. FILING AND RECORDS MANAGEMENT(F & RM)
Objective:To acquaint participants with the principles, modern techniques and effi-
cient procedures in filing. It provides a valuable guide to current practices inmodern business filing and emphasises the need to give greater thought andcare to filing as a business undertaking.
Content:• Filing Methods and Classification• Files Control• Filing Equipment and Layout• Records Retention and Disposal• Case Study• Discussion on Participants' Problems• FilmWho Should Attend
The course is suitable for all personnel involved in filing and recordingfunctionsDuration: 3 days
IE 5. JOB SIMPLIFICATION (Method Study)(JS)
Objective:The course presents some techniques of method study by which jobs can
be studied, simplified and improved. It gives particular training in certain tech-niques and principles of Job Simplification which can be used by participantsin their workplace.
Content:• Method Study• Process Chart• Outline process chart• Flow process chart• Two handed process chart• Layout, flow diagram, string diagram• Multiple activity chart• Man and Machine chart• Motion economy principles• Case Studies• Plant Visit
59
Who Should Attend:The course is suitable for Work Study Officer, Supervisors and Manage-
rial staff at every level involved in production functions, members of joint con-sultative committees and trade union executives.
Duration: 5 days
IE 6. INDUSTRIAL SAFETY 1 (IS 1)
Objective:To give participants a greater awareness of the importance of Industrial
Safety and to introduce to them the means of achieving this. This course em-phasises the three basic principles of accident prevention, namely:1. the creation and maintenance of interest2. fact finding, and3. action based on the facts
It also highlights to management the close relationship between Safetyand Production efficiency.
Content:• Principles of Accident Prevention• Plant Safety Inspection• Job safety Analysis• Accident Investigation, Reporting and Analysis• The Role of Management for Safety• Guarding of Machinery• Personal Protective Equipment
Who Should AttendThis course is suitable for supervisors, safety officers, personnel officers
and management personnel of all levels involved in Industrial Safety Work.
Duration: 4 days
IE 7. INDUSTRIAL SAFETY 2 (IS2)
ObjectiveIndustrial Safety plays a major role in any organisation because it affects
not only production loss due to stoppage but also a monetary loss due to com-pensation payments. As such, the course is designed to give industrial safetyboth to management and to workers. The course emphasises on the THREEBASIC PRINCIPLES OF ACCIDENT PREVENTION.
60
1. THE CREATION & MAINTENANCE OF INTEREST IN SAFETY2. FACT FINDING3. ACTION BASED ON THE FACTS
The course also highlights to management the close relationship bet-ween safety and production efficiency and that a safe plant attracts manpowermuch more readily.
Content:• Principles of Accident Prevention (a recapitulation of Industrial Safety 1)• The law and Industrial Safety• Human Behaviour and Industrial Safety• Electrical Hazards• Chemical Hazards• Safety Organisation, Safety Committees, and Safety Campaigns• Occupational Health• Fire Prevention in Industry• A Fire Fighting Demonstration• Syndicate Discussions and Film Shows
Who Should Attend:Departmental Heads, Safety Officers, Industrial Engineers, Personnel Of-
ficers, Management Personnel, Safety Committee Members, and all otherswho have an involvement in industrial safety or in accident prevention. All par-ticipant who have participated in Industrial Safety I are also recommended toparticipate in this course.
Duration: 4 days
IE 8. MAINTENANCE MANAGEMENT (MM)
ObjectiveThe objective of this course is to introduce some of the modern ideas and
techniques, used in improving decision rrfaking and in the maintenance ofindustrial facilities.
Content:• Organistion of Maintenance Department• Objective of Maintenance• Role of Maintenance• PersonnelfTraining• Operation of Maintenance Department• Strategies
61
SystemsCorrective MaintenancePreventive MaintenanceLubrication SystemsFundamentals of LubricationLubrication MethodsEconomics and Cost Control of Maintenance DepartmentSpare Parts & Materials ManagementMaintenance ReportsAnalysis of Breakdown ReportsSyndicate Case StudyExercisesMaintenance Games (computer assisted)
Who Should AttendThe programme is suitable for Senior Management Staff who have the
responsibility for determining maintenance procedures and programme withinthe organisation.
Duration: 5 days
IE 9. STORE AND STOCK MANAGEMENT (S & SM)
Objective:To enhance participants with practical knowledge regarding the role of
stores function in the efficient performance of the production department. Thecourse also provide the participants with an indepth knowledge on the storesprocess of Receiving and Shipping Raw Materials, work in process and finish-ed goods.
Content:• Introduction to Stores function• Purchasing function• Categorisation of Stocks• 'Goods receiving and inspection• Stores layout• Housing of goods• Selection and issues from stores• Identification and classification of stocks• Stocktaking• Case studies• Syndicate project work
62
Who Should AttendThe programme is designed for all personnel who are involved in store-
keeping, warehousing and production functions in the organisation.
Duration: 3 days
IE 10. WORK MEASUREMENT (WM)
Objective:To introduce the basic concept of Work Measurement and Techniques.
To develop the analytical skill of the participants in seeking solutions to pro-duction problems using Work Measurement Techniques.
Content:Definition and purpose of Work MeasurementOverall view of Work StudyTime Study and EquipmentProduction StudyMaking a Time StudyRating ConceptsActivity SamplingCompiling of TimePredetermined Time SystemsFilmsCase StudiesExercises
Who Should Attend:The programme is designed for all personnel who are involved in Produc-
tion planning and control function in the Organisation and Industrial Enginee-ring personnel.
Duration: 5 days
IE 11. OFFICE METHODS IMPROVEMENT (OMI)
ObjectiveYour office is where a great deal of information flows. Effective & timely
information is essential to your organisation's day-to-day business.This programme aims to introduce to your systems and techniques which
you can apply to bring new levels of productivity to your office.Emphasis is placed on information distributions study techniques.
63
Content:• Productivity in the office• The O & M approach to office problem solving.• Office activities charting and analysis techniques• Systematic office layout planning.• Documentation management and good filing practices.• Office Automation and its implications• Case Studies on Methods Improvements and office layout planning• Exercise• Communication in the Office.
Who Should Attend:It is suitable for office managers, O & M personnel, method study officers,
information system analysts and their colleagues who are keen to make theiroffice the office of the future.
Duration: 5 days
IE 12. PENGURUSAN FAIL DAN REKOD (PF & R)
Objektif:Kursus ini memperkenalkan peserta-peserta dengan prinsip-prinsip, tek-
nik-teknik moden dan tata cara yang sewajar di daiam pengurusan fail, lamemperlengkapkan daya pimpinan yang tinggi kepada kerja seharian di dalampengurusan fail perniagaan moden dan menumpukan kepada mustahaknyauntuk memberi daya pemikiran yang luas serta pemeliharaan pengurusan failsebagai pengusahaan perniagaan.
Kandungan Kursus:• Kaedah dan Kelasifikasi Fail• Kawalan Fail-Fail• Susunatur dan Peralatan Fail• Penyimpanan dan Pemusnahan Rekod-Rekod• Kajian Kes• Perbincangan terhadap Masaiah Peserta• Filem
Peserta:Kursus ini sesuai untuk semua kakitangan yang terlibat didalam pengu-
rusan fail atau kerja menyimpan rekod-rekod.
Tempoh: Shari
64
IE 13. MENYENANGKAN KERJA (KajtaivKaedah)(MK)
Objektiff:Untuk mengemukakan setengah-setengah teknik kajicara dimana kerja-
kerja boleh dikaji, disenangkan dan diperbaiki. la member! latihan yang ter-tentu di dalam setengah teknik-teknik dan prinsip-prinsip menyenangkan kerjayang boleh digunakan oleh peserta di tempat kerjanya.
Kandungan Kursus:• Produktiviti dan Taraf Hidup; Sifat-sifat Penyelia• KajiCara• Carta Prosesan Imbasan• Carta Prosesan Aliran• Latihan Amali — Menyenangkan Kerja-Carta Dua Tangan• Carta Aktiviti Pelbagai• Susunan Kilang, Rajah Aliran, Rajah Tali• Ekonomi Pergerakan• KajianKes• Lawatan ke kilang
Peserta:Kursus ini sesuai untuk Pegawai Kaji Kerja, Penyelia dan Kakitangan
Pengurusan di semua peringkat yang terlibat di dalam kerja pengeluaran.
Tempoh: 5 hari
IE 14. KESELAMATAN PERUSAHAAN 1 (KP1)
Objektif:Menyampaikan kepada peserta-peserta kepentingan Keselamatan Per-
usahaan dan seterusnya memperkenalkan kepada mereka cara-cara mem-perolehinya. Kursus ini menekankan kepada 3 prinsip asas mencegah ke-malangan:• Untuk melahirkan dan memupukkan minat• Mendapatkan faktor-faktor yang bersangkutan• Mengambil tindakan berdasarkan kepada faktor-faktor berkenaan.
Kursus ini juga memaparkan kepada pihak pengurusan tentang hubung-an rapat antara keselamatan dan kecekapan pengeluaran.
Kandungan Kursus• Prinsip-pfinsip mencegah kemalangan• Analisa keselamatan pekerjaan• Pemeriksaan keselamatan loji
65
• Laporan kemalangan, penyiasatan dan analisa• Peranan Pengurusan dalam Keselamatan• Alat perlindungan peribadi• Prinsip pengadangan mesin• Kajian kes
Peserta:Kursus ini sesuai untuk penyelia, pegawai keselamatan perusahaan,
pegawai personnel dan pegawai pengurusan di semua peringkat yang terlibatdi dalam kerja-kerja keselamatan perusahaan.
Tempoh: 4 hari
IE 15 ORGANISASI DAN KAEDAH (O & K)
Objektif:Kursus ini memperkenalkan beberapa teknik-teknik yang digunakan oleh
mereka yang terlibat di dalam kerja-kerja O & K untuk memperbaiki kecekapanpejabat dan pengaliran maklumat di antara pejabat. Oleh itu ia akan memberifaedah kepada mereka yang menitikberatkan keatas kos kertas kerja yangkian meningkat dan keperluan untuk mengunakan maklurnat-maklumat yangada secara berkesan.
Kandungan Kursus:• Mengumpul maklumat, teknik membuat rekod dan carta• Menganalisa dan mereka bentuk sistem dan tatacara baru• Kaji kerja dalam pejabat• Persampelan aktivlti• Ukuran kerja dalam pejabat• Susunatur pejabat• Filem
PesertaKursus ini adalah sesuai untuk pengurus pejabat, pegawai personnel, pen-
tadbir pejabat, pegawai kaji kerja, pegawai kerani kanan dan yang terlibatdalam kertas kerja.
Tempoh: 5 hari
IE 16. MATERIALS HANDLING (MH)
Objective:Materials Handling is methods improvement and is considered as the
PREPARATION, PLACING & POSITIONING of materials in order to facilitatetheir movement in the PRODUCTION SYSTEM or WAREHOUSE.
66
Material Handling is part of the movement system and its efficiency hasan important bearing on the cost and flow of goods. This unproductive contri-bution can be as much as 90% of the cost of the goods. Modern MH methodsaims to increase the capacity of existing warehouses, and substantiallyreduce the unit cost of handling products.
Content:
Introduction to Materials HandlingPrinciples of Materials HandlingFactors of Materials, Plant & Operating MethodsFactors of Materials Handling EquipmentEconomic FactorsTime & Motion Methods in MHSystems Approach to MHWarehouses & Warehouse PlanningOperation Research Techniques applied to MHPackaging & Receiving Functions & DocksCases And Film Shows
Who Should Attend:The course is useful for Works Managers, Plant Engineers, Production
Supervisors & Managers, Work Study Officers, Warehouse Supervisors andanyone who has an interest in the Materials Handling activities taking place inhis organisation.
Duration: 5 days
IE 17. METHODS-TIME-MEASUREMENT - 1 (MTM—1)
Objective:• To enable the participants to use MTM to improve methods, establish accu-
rate and consistent standards.• To enable the participants to develop reliable data and pre-determine work-
loads and workplace layout in advance of production.• To enable participants to do a qualitative and quantitative analysis of the
Job Methods which will lead to work simplification and cost reductions.• This programme leads to the International Certification (Blue Card) by MTM
Association Ltd., United Kingdom.
Content:• Introduction to MTM
67
Application of MTMMTM Training MaterialsMTM Motion PatternsMTM 1 — CategoriesFactors Affecting Selection of MTM CategoriesSimultaneous and Combined Hand ActionsSimultaneous Body and Hand MotionsMaking an MTM AnalysisMTM Methods and Time AnalysisMTM Data Block DevelopmentMTM Intensive Skill DevelopmentFilm AnalysisMTM 1 Examination
Who Should Attend:Work Study Officers/Practitioners/Trainees; System Officers and Desig-
ners; Trade Union Executive/Representative; Organisation and Methods Offi-cer/Practitioners; Industrial Engineers; Office Manager;Works Manager; Oranyone who wish to appreciate the wide application of MTM Systems in WorkImprovement and Standard Time Programme.
Duration: 12 days
IE 18. METHODS-TIME-MEASUREMENT 2 (MTM-2)
Objective:To train participants thoroughly in the use of the second level of MTM
Data System. This programme leads to the International Certification by MTMAssociation Ltd,, United Kingdom.
Content:• Development of MTM 2• GET and PUT• GET WEIGHT and PUT WEIGHT• Regrasp, Apply Pressure• Eye Actions Crank• Body Motion• Combined & Simultaneous Motions• Overlap Concepts• Application of MTM 2 in Methods Improvement• Exercises• Film Analysis• MTM-2 Examination
68
Who Should Attend:It is very suitable for Work Study Managers/Officers, Production Control
Managers/Planners, Industrial Engineering Personnel, 0 & M Managers/Offi-cers, System Analysts, Cost Estimating Managers/Engineers, Production orWork Manager, Training Personnel, and QC Facilitators.
It is ideally suited to situations of intermediate and long cycle of opera-tions.
Duration: 5 days
IE 19. MTM OFFICE METHODS EVALUATION TECHNIQUE (MOMET)
Objectives:• To provide participants with a unique and powerful high level technique for
assessing clerical and administrative work.• To enable participants to apply MOMET to routine administrative proce-
dures to asses the staffing levels which would be required if the procedureswere efficient and to identify scope for method improvements within a de-partment.
The Programme Content:Introduction — Office Measurement SystemsImportance of Office Work Standard in System Design and Work DesignIntroduction to MOMETMOMET Data Block Building SystemsAdvanced MOMET Work ApplicationsBuilding MOMET Work StandardsMOMET Work Management ApplicationMOMET Data Collection TechniqueJob EvaluationExamination
Who Should AttendTraining Managers/Officers; Office Managers/Supervisors; Administra-
tors/Officers; Accountants/Auditors; EDP Managers/Operations Manager;Department Heads; Administrative Managers/Assistants; 0 & M Managers/Systems Managers; System Analysts/O & M Officers; QC Facilitators/Trainers;Executive Officers; Industrial Engineers/Work Study Officers; ManagementTrainees; Or Management Personnel who are keen in introducing changes forimproving organisation's operational performance.
Duration: 3 days
69
IE 20. WORK DESIGN (WD)
Objective:Work Design is a completely new strategic approach — a programme for
creative development and design of new specific systems to best meet speci-fic needs, purposes and conditions.
It consists of a new philosophy towards problems solving, a new organi-zation of people to attack the problem, and new strategic steps to carry out thedesign.
It takes into consideration both the improvement of productivity and thebetterment of humanity as the final objectives.
Instead of considering the rational, scientific, cold, and objective natureof productivity, and the somewhat irrational, psychological, warm, and subjec-tive nature of humanity as conflicting objectives to be dealt with separately,they are considered in Work Design as intimate, interrelated objectives, eachcausing the other.
Such a concept will help obtain better satisfaction and cooperationamong the people concerned and will result in a much better system.
Content:The course will be conducted in a very practical action-oriented app-
roach requiring full participation and involvement from all the participants.Major portion of the time will be involved in groupwork and discussion
guided by experts from the Centre.Lectures will be brief and include the following topics:
• Philosophy of Work Design• Ideal System Concept• Work Design approach to developing Ideal Systems• Case examples of Work Design successes.
Who Should AttendWork Design approach is applicable to any field of endeavour. All opera-
tion executives and managers should develop such creative design strategy tosolve their system problems and to further improve the productivity of theirexisting system.
Duration: 3 mornings (9.00 — 12.00 Hrs)
IE 21. ENERGY MANAGEMENT IN INDUSTRY (EM)
Objectives:Upon the completion of the programme, the course participants will:(1) Have gained further insights on the need for energy conservation mea-
sures:
70
(2) Be able to assist in developing and implementing energy managementand conservation programme for his plants;
(3) Be able to improve the utilization of energy in his plant.
Content:• Energy Management and its effects on Productivity.• Engineering Principles and Practices in Energy use in Industry.• Energy Efficiency in Boilers & Furnaces.• Lighting System/Air Conditioning Systems.• Energy Conservation Programme in Industry — Organisation and Manage-
ment, Energy Information System, Energy Audit, Energy Analysis, EnergyMonitoring and Action Planning.
• Plant visit.• Local Experience in Energy Conservation Programme.
Who Should Attend:Participation will be open to all Plant Managers, Engineers or Senior
Technical Personnel.
Duration: 3 days
IE 22. PRODUCTIVITY MEASUREMENT & ANALYSIS (PMA)
Objective:1. To stimulate Productivity awareness.2. To present broad guidelines for the collection, measurement and analysis
of data on productivity.3. To present the concept and methodology of productivity measurement
and analysis at the enterprise level.
Content:The concept and significance of Productivity Measurement.Measures of outputs and inputs.Overview of performance ratios.Factors Productivity ratios.Multifactor models of Productivity Measurement.Physical and value measures.Value added ratios.Nature and sources of data.Analysis and interpretation of results.Examples in Productivity Measurement.Interfirm Comparison.
71
Who Should AttendWorks Managers, Work Study or O & M Managers/Officers, Accountants,
Personnel Managers, Trade Union Executives and all those who are concern-ed with trends of Productivity.
Duration: 3 days
IE 23. COST REDUCTION THROUGH VALUE ANALYSIS (VA)
Objective:This concept of cost reduction, which does not set out to analysis cost
nor quality but rather analyse the overall product value, is aimed to provideparticipants with a specific set of techniques and knowledge to enable them toefficiently identify unnecessary cost which is built into the manufacturing costof product. This course will focus the attention of the participants on oneobjective and that is "equivalent performance for lower costs." This coursewill also develop the creative and analytical skills of the participants.
Content:• Functions of Value Analysis• The nature of Value and Costs• The Application of Value Analysis• The Value Analysis Job Plan• The Analytical Approach• The Creative Approach• Technique of Brainstorming• Evaluation of Job• Implementation of Job• Case Study• Films
Who Should Attend:This course is very suitable for the personnel in the Purchasing Depart-
ment, the Design Engineer, the Manufacturing Engineer and DepartmentalManagers. This course is also suitable for personnel in Finance, Quality Assu-rance and Marketing.
Duration: 3 days
IE 24. MTM CORE DATA
Objective:
This course aims to assist practitioners to apply M-TM in variable working
72
situations and to apply data at different levels, from M-TM to XXX (any motion,any type, any distance) depending on the accuracy and purpose of the data,so as to enable them to develop reliable higher data blocks and to establishtime standards.
Successful candidates will receive an international recognised practitio-ners card.
Content:• Development of MTM CORE DATA• Core Data Concept and Structure• Instructions in Core Data• Practical film Analysis• Application Areas of the Core Data• Discussion on work patterns brought in by participants (From M-TM 1 and/or
M-TM 2 levels to Core Data level).• Computer Application in Core Data• Computer Package with standard data for sewing and printed circuit board
operations.• "Hands-on" sessions.
Who Should Attend:Participants must be in possession of either M-TM 1 or M-TM 2 qualifi-
cations.
Duration: 5 days
IE 25. PRODUCTIVITY IMPROVEMENT PROGRAMME THROUGH WORK STUDY(PIP - WS)
Objectives:• To develop/in stall a work study function to implement progremmes of
productivity improvement;• To achieve/maintain substantial improvement in productivity levels;• To develop the analytical skills of 'participants in seeking solutions to
production problems with special emphasis on skills of approaching theproblem of increasing productivity through systematic analysis of existingoperation, process and work method.
Content:Part A — Training (6 weeks)1. Method Study — Productivity; Work Content; Work Recording and
Charting; Work-place and Factory Layouts; Analysis of Work Methods;
73
Development of Improved Methods; Line Balancing, Automation; Practi-cal Exercises; Case Studies; Examination.
2. Work Measurement — Definition and Purpose; Basic Procedures andMethods; Performance Rating; Time Studies; Time Study Analysisand Evaluation; Machine Controlled Operations; Synthetic Setups;Work Specifications; Activity Sampling; Time Standards; IncentiveSchemes; Methods-Time Measurements; Costing; Negotiating;Installing and Maintaining Improved Methods/Time Standards; WorkStudy Organisations; Practical Exercise; Case Studies; Examination.
Part B — In-Plant Project (7 weeks)This includes study at a selected plant within Malaysia and completion
of the project report. It will be fully supported by NPC Staff who will maintaina continuous scrutiny by frequent visits.
Admission Requirements:• Minimum 2 years working experience in organisations, preferably
Supervisors, Management services personnel or work study trainees.• Sufficient command of spoken and written English.• Medically certified fit.• Must be nominated by participants' governments. (Applicable to
international participants only).
Tutlon FeeUS$1,150/-or M$2,500/-Fellowships under the Malaysian Technical Assistance Program may beavailable in 1986For local participants M$2,000.
74
INDUSTRIAL ENGINEERING SECTIONVenue: NPC.PetalingJaya
No.
1.
2.
3.
4.
5.
6.
7.
8,
9.
10.
11.
12.
13.
14.
Course
Store & Stock Management(3 days)
Industrial Safety 1 (4 days)
Industrial Safety 2 (4 days)
Filing & Records Management(3 days)
Pengurusan Fail & Rekod{3 days)
Maintenance Management(5 days)
Production Planning & Control(5 days)
Quality Control (5 days)
Menyenangkan Kerja(Kajian Kaedah) (5 aays)
Job Simplification (Method Study)(5 days)
Work Measurement (5 days)
Keselamatan Perusahaan 1(4 days)
Organisation & Methods (5 days)
Work Design (3 mornings)
Date
Jan. 28-30Oct. 13-15
Feb. 24-27
Jul. MO
May 19-22Sept. 29-Oct. 2
May 6-8Sept. 29-Oct. 1
May 12-14Nov. 10-12
May 12-16Oct. 6-10
Jul. 14-18
April 21-25
Sept. 8-12
April 14-18
Nov. 17-21
Mar. 17-20
Jul. 21-25
May 6-8
ProgrammeManager
Azizan b. AriffinAmirYazidAli
Abdul Majid binIbrahimRazali Hussain
Abu Zakie AhmadAmir Yazid Ali
WenceslasAbdullah binKassim
Azizan AriffinAbu Zakie Ahmad
S. SivapalanShahdan Md. Lani
Razali Hussain
Fazil SuhaimiTalib
Wenceslas
Abdul Majid binIbrahim
Chia Yok Lin
Abdullah binKassim
Tan Phaik Hoon
Goh Swee Seang
Fees<$)
210.00210.00
280.00
280.00
280.00280.00
180.001 80.00
150.00150.00
350.00350.00
350.00
350.00
250.00
300.00
350.00
240.00
300.00
200.00
75
No.
15.
16.
17.
18.
19.
20.
21.
22.
23.
Course
Cost Reduction Through ValueAnalysis (3 days)
Productivity Measurement andAnalysis (3 days)
Energy Management In Industry(3 days)
Materials Handling (5 days)
Productivity ImprovementProgram Through Work Study(13 weeks)
Methods - Time - Measurement1(MTM-1){12days)
Methods - Time-Measurement 2(MTM - 2) (5 days)
MTM Core - Data (5 days)
MOMET (3 days)
Date
Sept. 15-17
Jul. 28-30
Aug. 25-27
Jun 23-27
Aug. 11-Nov. 7
Jan 13-25
April 7-1 1
April 14-18
April 21-23
ProgrammeManager
S. Sivapalan
Tan Phaik Hoon
Tan Por Sing
Gian SinghSidhu
Goh Swee Seang
Abu Zakie binAhmad
Amir Yazid Ali
Abdul Majidb. Ibrahim
Wenceslas
Fees ($)
210.00
240.00
240.00
350.00
2,000.00(for
overseaspartici-
pantsM $2,500/-
orUS
$1,1 SO/-)
1 .600.00
700.00
700.00
400.00
76
LOW COST AUTOMATION SECTION__________Synopsis of Courses
LCA1, LCA 2, LCA 3
Objective:There are many LCA techniques available for the upgrading of existing
production facilities as well as the designing of new equipment.Among the most prominent of LCA techniques Is pneumatic control
engineering which can be used in many situations which may involve the handl-ing of materials and/or tools in the manufacturing and processing operations.
The present LCA programmes are thus geared towards the training anduse of pneumatic control engineering for such purposes.
MODULE LCA 1 — Introduction to Pneumatic Control EngineeringThis module will concentrate on the understanding and uses of compress-
ed air. Its physical properties, characteristics and behaviour in engineering ap-plications.
Understanding pneumatic component technology is the necessary foun-dation towards control engineering design practice. LCA 1 discusses thecharacteristic functional behaviours and uses of pneumatic components in greatdepth. The module will also familiarise participants with the standard symbolicrepresentations of pneumatic components, development, layout and construc-tion of simple pneumatic circuits and the use of the LCA Laboratory for designpurpose.
Content:• Characteristics of compressed air.• Compressed air production, distribution and preparation.• Pneumatic working elements and valves (directional — non-return-pressure
control and flow control valves).• Pneumatic symbols according to ISO.• Developing and constructing simple circuits.
Duration: 5 days
MODULE LCA 2 — Design of Pneumatic Control SystemsModule LCA 1 will have laid the necessary foundations for the next step
in design of pneumatic control circuits for practical pneumatic control engineer-ing applications. The major portion of LCA 2 will cover the various techniquesused in the development of pneumatic control engineering circuits.
77
Practical cases which are applicable to the local industries will be usedin the discussions and design exercises. Laboratory work will represent a ma-jor portion of this module.
Content:• Fundamentals in Control Engineering.• Motion and Control Diagrams.• Types of controls.• Methods for designing circuit diagrams for pneumatic control (pilots, memory
and program control).
Duration: 5 days
MODULE LCA 3 — Design of Electro-Pneumatic Control SystemsPart of the module will concentrate on basic electricity and the construc-
tion of solenoid valves, relays and switches. Participants will then learn themethods of designing control circuits with electrically operated switches andvalves. Laboratory exercises will concentrate on the building of electrical swit-ching circuit.
Content:• General control engineering.• Representation of motion sequences.• Fundamentals of electrical technology.• Electrical signalling elements.• Electropneumatic converters.• Electropneumatic control systems.• Safety regulations.
Who Should AttendProject Engineers, Design Engineers, Factory Managers, Technicians,
Foreman and all those who are interested in improving production processesthrough the use of automation.
Duration: 5 days
78
LOW COST AUTOMATION SECTIONVenue: NPC, Petaling Jaya
No.
1.
2.
3.
Course
Introduction to PneumaticControl Engineering (LCA 1)(5 days)
Design of Pneumatic Control{LCA 2) (5 days)
Design of Pneumatic - ElectricControl System (LCA 3) (5 days)
Date
Mar. 24-28
Aug. 4-8
Jim 23-27
Sept. 22-26
Oct. 20-24
ProgrammeManager
Goh Swee Seang
Othman Ismail
Othman Ismail
Othman Ismail
Othman Ismail
Fees
350.00
350.00
350.00
350.00
350.00
79
INSTITUTE OF HOTEL AND TOURISM MANAGEMENTSynopsis of Courses
Tl 1. LEADERSHIP AND CUSTOMER RELATIONS
Objective:The objective of this course is to provide participants with a basic
understanding of the nature and principles of leadership, and the means andways of achieving good and effective relations with customer.
Content:• Motivation• Delegation• Resistance to Change• Types of Leadership• Customer Expectations• Service Experience and Quality• Customer Standards and Operation Standards• Handling Customer Complaints
Who Should Attend:This course is considered a "must" for supervisors in the hospitality
industry. It is also recommended for junior managers in this industry.
Duration: 5 days
Tl 2. SPECIAL SUPERVISORY TECHNIQUES
Objective:The objective of this course is to provide the participants with the specific
skills and techniques of supervision.
Content:• Productivity Consciousness and Techniques.• Training plans and Method• Discussion Leading• Grievance Handling Procedures• Report Writing
Who Should Attend:Supervisors in the Hospitality Industry
Durations: 4 days
80
T| 3. RESTAURANT SERVICESObjective:
The objective of this course is to provide the participants with theknowledge on the various aspects of restaurant service operations, withemphasis on the American, Russian and French Service System.Content:• Types and Classification of Restaurants• Types of Restaurant Services• Table Settings• Restaurant Equipments and Layout• Banquet, Buffets and Cocktail Parties• Organisation of Service Staff• Control Systems
Who Should Attend:This course is recommended to supervisors in the hospitality industry. It
is also suitable for captains, headwaiters and restaurant assistant managers.
Duration: 5 days
Tl 4. FRONT OFFICE PROCEDURES
Objective:The objective of this course is to enable the participants to understand
the various functions and activities of the Front Office Department.
Content:• Organisation of the Front Office Department• Reservation System• Reception, Enquiries and Bell Service* Front Office Accounting System* Front Office Salesmanship* Communication* Front Office Statistics• Computerisation of Front Office Operation
Who Should Attend:This course is suitable for Front Office Supervisors, Chief Receptionists
and Assistant Front Office Managers.Duration: 5 days
81
Tl 5. KITCHEN MANAGEMENT
Objective:The objective of this course is to expose participants to various aspects
of kitchen operation and management.Content:• Kitchen Organisation• Purchasing• Receiving Procedures and Control• Portion Control• Food Costing• Menu Pricing• Nutrition• Sanitation• Safety
Who Should Attend:This course is opened to all kitchen personnel who aspire to widen their
knowledge in introductory aspects of kitchen management.Other hotel personnel who wish to widen their knowledge in this area may
also be considered.Duration: 5 days.
Tl 6. SUPERVISORY HOTEL HOUSEKEEPING
Objective:The objective of this course is to expose all participants to the various
aspects of hotel housekeeping.
Content:• Organisation of housekeeping department• Guest room maintenance• Public area maintenance• Linen room management• Laundry management• Cooperation with other departments• Lost and found procedures• Key system• Cleaning process• Supervision of housekeeping staff
82
Who Should Attend:This course is invaluable for personnel holding supervisory positions in
the housekeeping department in hotels and similiar institution.Duration: 5 days
Tl 7. BEVERAGE MANAGEMENT
Objective:The objective of this course is to expose participants to the various
common beverages, their origins and manufacture.
Content:• Introduction and definition of the various types of beverages• Fermentation• Classification of wines and wine service• Classification of malt beverages• Classification of spirits• Cocktails• Bar operation• Selection, purchasing, storage, stocking and control of beverages.
Who Should Attend:This course is suitable to Head Barmen and Beverage Supervisors
Duration: 3 days
Tl 8 INTRODUCTION TO TOURISMObjective:
The objective of this course is to provide participants with a basicunderstanding of the importance of tourism in the nation's economy.
Content:• Meaning and nature of tourism• Determination and motivation of tourism• Components of tourism• Economic and social impact of tourism
Who Should Attend:This course is suitable for all Front-office personnel who aspire to broaden
their knowledge on the various aspect of tourism and the tour and travelagency practices.Duration: 3 days
83
Tl 9. INTRODUCTION TO FOOD AND BEVERAGE OPERATIONObjective:
The objective of this course is to introduce participants to Food andBeverage Operatons, with special focus on the 3 F&B operational areas,namely, the restaurant, bar and kitchen.Content:
Types and classification of restaurantsRestaurant organisation and equipmentRestaurant Service systemsTable settingBasic rules of table serviceBanqueting, buffet and buffet serviceKitchen administrationOperational controlFood costingBeverage management
• Inter-relations between Rooms Division and the F&B areasWho Should Attend:
This course is suitable for supervisory personnel in the Food & BeverageDepartment in a hotel and other similar institutions.
Duration: 5 days
Tl 10. INTRODUCTION TO ROOMS OPERATION
Objective:The objective of this course is to enable students to appreciate the nature
and scope of rooms operation.
Content:• The organisation of Front Office and Housekeeping Departments• Basic Operational Procedures of the two Departments• Inter-relations between Rooms Division and the F&B areas• Overview of the various aspects of tourism
Who Should Attend:This course is open to personnel holding supervisory positions in the
Housekeeping and Front Office Departments in hotels, hotels and similarinstitutions.Duration: 5 days
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Tl 11. STAFF MANAGEMENT IN THE HOSPITALITY INDUSTRY
Objective:The objective of this course is to introduce participants to various aspects
of personnel management that are pertinent to the hospitality industry.
Content:• Organisation of Human Resources• The Employment of Manpower• The Integration of Personnel• Personnel Relations• Task Unit Job Description• The Development and Advancement of Personnel• Labour Cost Control Systems• Job Evaluation
Who Should Attend:This course is invaluable to all department heads, supervisors, personnel
and administrative officers in hotels and similar institutions.
Duration: 5 days
Tl 12. MARKETING IN THE HOSPITALITY INDUSTRY
Objective:The objective of this course is to enable participants to understand the
modern concepts of marketing and promotional activities in the Hotel Industry.
Content:• Basic Structure of the Market• Product, Competitor and Market Analysis• Market Research• Sales Programmes• Travel System• Advertising and Promotion
Who Should Attend:This course is suitable for supervisory personnel in the Marketing for
promotional activities in the hotel industry.
Duration: 5 days
85
Tl 13. INTRODUCTION TO ACCOUNTING IN THE HOSPITALITY INDUSTRY
Objective:The objective of this course is to provide participants with a basic
understanding of some principles in accounting practices and its application tothe hospitality industry.Content:• Simple book-keeping• Adjustment• Income statement• Balance sheet• Break-even analysis• Ratio analysis• Food costing• Budgeting
Who Should Attend:This course is suitable to Supervisory Personnel, Head Barmen,
Headwaiters and Captain in the hotels and similar institutions.Durations: 5 days.
Tl 14. PENGURUSAN KEDAI MAKAN
Objektlf:Kursus ini bertujuan untuk memperkenalkan peserta-peserta kepada teknik-
teknik moden dalam Pengurusan Kedai Makan/Restoran, bagi membolehkanpeserta-peserta mempunyai penglibatan yang aktif, sistematik dan berkesandi lapangan ini.
Kandungan Kursus:• Kajian Pasaran• Pengurusan Kakitangan• Pengurusan Kawasan Sajian dan Dapur• Catuan• Penggunaan Resipi Standard• Merancang Menu• Kaedah Letak Harga• Kebersihan, Kesihatan dan Zat-zat Makanan• Jenis-jenis Kos dan Pengawalannya• Pengurusan Kewangan• Analisa Penyata Kewangan
86
Peserta:Kursus ini sesuai untuk semua usahawan Bumiputra yang melibatkan din
secara langsung dalam lapangan kedai makan/restoran dan mereka-merekayang berminat untuk menceburi bidang kedai makan nanti.
Tempoh: 3 hari
Tl 15. KAEDAH MEMASAK
Objektif:Kursus in! merupakan kursus lanjutan dari Kursus Pengurusan Kedai
Makan dan bertujuan untuk melengkapkan pesefta-peserta dengan teknik-teknikdan cara masakan yang sempurna. Kursus ini meliputi cara-cara memasaksecara teori dan praktikal.
Kandungan:• Mengetahui jenis-jenis bahan-bahan masakan• Mengetahui jenis peralatan-peralatan memasak dan cara-cara memasak• Memahami resipi dan penggunaan resipi standard• Kandungan menu, cattian dan memahami kos• Latihan memasak resipi-resipi Melayu, Cina, Barat dan lain-lain.• Gubahan makanan dan cara hidangan• Aspek-aspek kebersihan, keselamatan, dan pengurusan dapur.Peserta:
Kursus ini adalah dibentuk khusus untuk para usahawan Bumiputra yangsedang melibatkan diri di dalam perniagaan restoran dan sajian makanan.Keutamaan diberikan kepada peserta-peserta lepasan Kursus PengurusanKedai Makan.
Tempoh: 10 hari
Tl 16. TATACARA SAJIAN
Objektif:Kursus ini bertujuan untuk memperkenalkan kepada para peserta tentang
teknik-teknik sajian dan layanan yang sempurna dalam bidang kedai makandan "catering".
Kandungan:• Pengenalan kepada peralatan sajian, kaedah pembersihan dan penjagaan• Aturletak peralatan
87
• Tatacara sajian dan layanan• Jenis-jenis sajian• Car a mengendalikan hidangan makan luar• Perbezaan aturletak dan sajian makanan Melayu dan Barat• Lipatan napkin• Tatasusila semasa di meja makan
Peserta:Kursus ini sangat sesuai untuk usahawan Bumiputra yang menceburkan
kedai makan/restoran dan "catering".
Tempoh: 3 hari
88
INSTITUTE OF HOTEL AND TOURISM MANAGEMENTVenue: NPC, Petaling Jaya
No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
Course
Leadership and CustomerRelations (5 days)
Special SupervisoryTechniques (4 days)
Restaurant Services(5 days)
Front Office Operation(5 days)
Supervisory Housekeeping(5 days)
Kitchen Management (5 days)
Beverage Management(3 days)
Introduction to Tourism(3 days)
Introduction to RoomOperation (5 days)
Introduction to Food &Beverage Operations (5 days)
Staff Management in theHospitality Industry (5 days)
Marketing in the HospitalityIndustry (5 days)
Introduction to Accounting inthe Hospitality Industry (5 days)
Date
Jan. 13-17Aug. 11-15
Jan. 20-23Aug. 18-21
Feb. 3-7Aug. 25-29
Feb. 3-7Aug. 25-29
Feb. 17-22Sept. 2-5
Feb. 17-22Sept. 2-5
Feb. 24-26Sept. 8-10
Feb. 24-26Sept. 8-10
Mar. 3-7Sept. 15-19
Mar. 3-7Sept. 15-19
Mar 31 -Apr 4Sept. 21-26
Apr. 14-18Oct. 20-24
Apr. 21-25Oct. 27-31
ProgrammeManager
KhalidMat Din
M. NadzriM. Jelas
RoslinaMd. Isa
S.K. Yow
Aziz Jaafar
NoorhishamMohd. Alwi
J. JudeGasper
ZainalAbidin Ramli
S.K. Yow
RoslinaMd. Isa
Mohd.Jasni Aziz
KhalidMat Din
J. JudeGasper
Fees <$)
350.00
280.00
350.00
350.00
350.00
350.00
210.00
210.00
350.00
350.00
350.00
350.00
350.00
89
No.
14.
15.
16.'
17.
18.
19.
Course
11th Hotel-RestaurantSupervisory Certificate(HRSC) Course (4 months)
12th Hotel-RestaurantSupervisory Certificate(HRSC) Course (3 months)
Apprenticeship TrainingProgramme:— Kitchen Operation
— Restaurant Service
— Front Office
— Housekeeping
•Apprenticeship: $600.00 peryear excluding food and Lodging
Pengurusan Kedai Makan(3 days)
Tatacara Sajian (3 days)
Kaedah Memasak (10 days)
Date
Jan. 13-May 19
Aug. 11-Nov. 10
Mar. '86-'88
Mar. '86-'87
Mar. '86-'87
Mar. '86-'87
Jan. 13-15July 14-16
Feb. 24-26Ogos 18-20
Nov. 17-28
ProgrammeManager
S.K. Yow
ZainalAbidin Ramli
ZainalAbidin Ramli
RoslinaMd. Isa
S.K. Yow
Aziz Jaafar
NoorhishamMohd. Alwi
RoslinaMd. Isa
Mohd.Jasni Aziz .
Fees <$)
1 .350.00
1,350.00
600.00
600.00
600.00
600.00
60.00
60.00
150.00
90
6AHAGIAN PEMBANGUNAN USAHAWAN BUMIPUTRADALAM BIDANG PENGURUSAN RESTORAN
DAN SAJIAN MAKAN
BENGKEL SEHARITempat: PDPN, Petaling Jaya
No.
1.
2.
3.
4.
5.
Program
Pengurusan Kakitangan
Kos Makanan dan MenentukanHarga
Merancang Menu dan ResipiStandard
Meriyimpan Kira-Kira
Kebersihan, Keselamatandan Pemakanan
Tarikh
•April 5
April 12
April 19
April 26
Mei3
PengurusProgram
KhalidMat Din
AzizJaafar
Mohd.Jasni
NoorhishamMohd. Alwi
ZainalAbidin
Yuran ($)
30.00
30.00
30.00
30.00
30.00
91
PUSAT DAYA PENGELUARAN NEGARAW1LAYAH UTARA, PULAU PINANG
COURSE PROGRAMME — 1986Venue: PDPN, Pulau Ptnang
No
1.
2.
3.
4.
5.
6.
7.
8.
9.
1.
2.
3.
4.
5.
6.
1.
2.
Course
INDUSTRIAL ENGINEERING SECTION
Work Measurement (5 days)
Industrial Safety 1 (4 days)
Production Planning & Control (5 days)
Pengurusan Fail & Rekod (3 hari)
Maintenance Management (5 days)
Quality Control (5 days)
Industrial Safety 2 (4 days)
Filing & Records Management (3 days)
Keselamatan Perusahaan 1 (4 days)
MANAGEMENT ACCOUNTING SECTION
Introduction to Accounting Practices {5 days)
Introduction to Costing (3 days)
Costing Techniques & Methods (3 days)
Budgetary Control (3 days)
Cash Flow Management (2 days)
Pengenalan Perakaunan (5 days)
SALES & MARKETING SECTION
Effective Selling Skills (4 days)
Advanced Selling Skills (2 days)
Date
Mar. 10—14
Mar. 3—6
Apr. 7—11
May. 27—29
May. 19—23
Aug. 18—22
Sept. 22—25
Oct. 28—30
Sept. 8—1 1
Mar. 10—14
May. 27—29
Jun. 30— Jul 2
Sept. 8—10
Nov. 5—6
Nov. 17—21
Feb. 24—27
Apr. 28—29
Fee{$)
350.00
280.00
350.00
1 50.00
350.00
350.00
280.00
180.00
240.00
300.00
1 80.00
210.00
210.00
140.00
250.00
240.00
180.00
92
No.
3.
4.
5.
6.
1.
2.
3.
4.
5.
6.
7.
8.
1.
2.
3.
4.
5.
Course
Statistik Asas Oalam PenyelidlkanPemasaran (5 days)
Perhubungan Awam (3 days)
Management of Sales Force (4 days)
Customer Relations (2 days)
PERSONNEL DEVELOPMENT SECTIONManagement Development Programme
Staff Selection Skill & Techniques (3 days)
Motivation & Job Satisfaction (5 days)
Introduction to Personnel Management (5 days)
Understanding Behaviour for ManagerialEffectiveness (4 days)
Supervisory Development Programme
Pimpinan & Perhubungan Sesama Manusia(3 days)
Groupwork & Discussion Leading (3 days)
Penyelia Sebagai Jurulatih & Pengajar(3 days)
Supervisor as Trainer & Instructor (3 days)
Industrial Relations Programme
Industrial Relations for Supervisors (5 days)
Disiplin Dalam Industri (5 days)
Domestic Inquiry Procedures (3 days)
Mengendalikan Rungutan (3 days)
Management of Labour Relations (5 days)
Date
Jun. 23—27
Sept. 15—17
Oct. 6—9
Oct. 27—28
May 12—14
Oct. 13—17
Dec. 1—5
Dec. 9—12
Apr. 1—3
Jul. 21—23
Jul. 28—30
Sept. 2—4
Mar. 10—14
Apr. 21 —25
May 26—28
Aug. 25—27
Oct. 13—17
Feed)
250.00
180.00
280.00
120.00
210.00
350.00
350.00
280.00
160.00
180.00
160.00
180.00
300.00
300.00
210.00
180.00
350.00
93
No.
6.
1.
2.
1.
2.
3.
4.
5.
6.
Course
Collective Bargaining and NegotiationProcedures (5 days)
Quality Control Circle Programme
QCC Appreciation Seminar
QCC Training for Facilitators '5 days)
INSTITUTE OF HOTEL AND TOURISMMANAGEMENT
Pengurusan Kedai Makan (3 days)
Front Office Operation (5 days)
Supervisory Housekeeping (4 days)
Leadership & Customer Relations (5 days)
Pengurusan Kedai Makan(3 days)*
Pengurusan Kedai Makan(3 days)**
* to be conducted in Ipoh** to be continued in Alor Setar
Date
Nov. 17-21
Mar. 20
Apr. 14—18
Mac. 17—19
Mar. 24—28
Jul. 7—11
Aug. 4—8
Oct. 15—17
Oct. 20—22
Fee($)
400.00
160.00
450.00
60.00
350.00
350.00
350.00
60.00
60.00
94
PUSAT DAYA PENGELUARAN NEGARAWILAYAH PANTAI TIMUR - KUANTAN
COURSE PROGRAMME - 1986
No.
1.
2.
3.
4.
5.
6.
1.
2.
3.
4.
5.
6.
Course
INDUSTRIAL ENGINEERINGSECTION
Pengurusan Fail & Rekod(3 days)
Filing and Records Management(3 days)
Office Methods Improvement(5 days)
Keselamatan Perusahaan(4 days)
Production Planning andControl (5 days)
Menyenangkan Kerja(Kajian Kaedah) (5 days)
MANAGEMENT ACCOUNTINGSECTION
Budgetary Control (3 days)
Pengenalan Perakaunan (5 days)
Tatabuku Praktikal and Akaun(5 hari)
Penentuan Kos (3 days)
Working Capital Management(2 days)
Introduction to Costing (3 days)
Date
Jan. 28-30Apr. 20-24Aug. 17-19
Jun 16-18
May 12-16
Mar. 9-12
Jun 30-July4
Mar. 15-19
Feb. 4-6
Apr. 13-17
Jun 22-26
July 14-16
Aug. 5-6
Oct. 7-9
Venue
KuantanK. BharuK. T'gganu
Kuantan
Kuantan
K. T'gganu
Kuantan
K. Bharu
Kuantan
K. T'gganu
K. Bharu
K. T'gganu
Kuantan
Kuantan
Fee<$)
150.00150.00150.00
180.00
350.00
240.00
350.00
250.00
210.00
250.00
250.00
150.00
140.00
180.00
95
No.
1.
2.
3.
4.
1.
2.
3.
4.
5.
6.
7
Course
SALES AND MARKETING SECTION
Understanding Your Customer{4 days)
Teknik Penjualan Bersistematik(4 days)
Perhubungan Awam (3 days)
Membina Kemahiran Penyeliaandalam Penjualan dan Pemasaran(2 days)
PERSONNEL DEVELOPMENTSECTION
Management DevelopmentProgramme
Management for Managers(5 days)
Understanding Groups inOrganisation (3 days)
Staff Selection Skill andTechniques (3 days)
Introduction to PersonnelManagement (5 days)
Understanding Behaviour forManagerial Effectiveness(4 days)
Motivation and Job Satisfaction(5 days)
Supervisory DevelopmentProgramme
Pimpinan dan PerhubunganSesama Manusia (3 days)
Date
Mar. 3-6
Mar. 24-27
June 23-25
Sept. 8-9
Nov. 17-21
Apr. 1-3
May 12-14
Dec. 1-5
Dec. 9-12
Oct. 13-17
Feb. 17-19June 16-18
Venue
Kuantan
K. T'gganu
K. T'gganu
K. Bharu
Kuantan
Kuantan
Kuantan
Kuantan
Kuantan
Kuantan
KuantanK. Bharu
Fee($)
280.00
200.00
180.00
100.00
300.00
180.00
210.00
350.00
280.00
350.00
160.00160.00
96
No
8.
9.
10.
11.
12.
1.
2.
3.
1.
2.
3.
1.
2.
3.
4.
Course
Motivasi dan KepuasanBekerja (3 days)
Pimpinan dan PerhubunganSesama Manusia (3 days)
Groupwork and DiscussionLeading (3 days)
Penyelia sebagai Jurulatihdan Pengajar (3 days)
Supervisor as a Trainerand Instructor (3 days)
Industrial Relations Programme
Disiplin dalam Organisasi (5 days)
Perhubungan Perusahaan untukPenyelia (5 hari)
Domestic Inquiry Procedures (4 days)
Quality Control CircleProgramme
Seminar Appresiasi (1 hari)
KKM untuk Ketua Kumpulan (5 days)
KKM untuk Pemudahcara (5 days)
INSTITUTE OF HOTEL ANDTOURISM MANAGEMENT
Pengurusan Kedai Makan (3 days)
Pengurusan Kedai Makan (3 days)
Restaurant Services (5 days)
Pengurusan Kedai Makan (3 days)
Date
Feb. 24-26
Apr. 1-3
July 21 -23
July 28-30
Sept. 2-4
Apr. 14-18
July 2 1-25
Aug. 25-28
Feb. 13
July 28-Aug, 1
Mar. 10-14
Mac. 24-26
May 6-8
Ogos 11-15
Sept. 8-10
Venue
Kuantan
Kuantan
Kuantan
Kuantan
Kuantan
Kuantan
Kuantan
Kuantan
Kuantan
Kuantan
Kuantan
Kuantan
Kuantan
K. T'gganu
Kuantan
Fee(S)
160.00
160.00
180.00
160.00
180.00
300.00
300.00
210.00
150.00
350.00
400.00
60.00
60.00
350.00
60.00
97
PUSAT DAYA PENGELUARAN NEGARAWILAYAH SELATAN
COURSE PROGRAMME - 1986Venue: PDPN, Johore Bharu
No.
1.
2.
3.
4.
5.
6.
1.
2.
3.
4.
1.
2.
3.
4.
1.
Course
INDUSTRIAL ENGINEERING SECTION
Industrial Safety I (4 days)
Menyenangkan Kerja (Kajian Kaedah).{5 days)
Quality Control (5 days)
Organisation & Methods (5 days)
Store & Stock Management (3 days)
Filing & Records Management (3 days)
MANAGEMENT ACCOUNTING SECTION
Introduction to Accounting Practice (5 days)
Budgetary Control (3 days)
Penentuan Kos (3 days)
Pengenalan Perakaunan (5 days)
SALES & MARKETING SECTIONTeknik Penjualan Bersistemalik {4 days)
Perhubungan Awam (3 days)
Advanced Selling Skills (2 days)
Pengurusan Tenaga Jualan (4 days)
PERSONNEL DEVELOPMENT SECTIONManagement Development ProgrammeMotivation and Job Satisfaction (5 days)
Date
Mar. 17—20
Dec. 1—5
Aug. 4—8
Oct. 6—10
May 27—29
Dec. 15—17
Feb. 24—28
May 20—22
July 29—31
Sept. '29—Oct. 3
Mar. 10—13
June 23—25
Aug. 18—19
Oct. 13—16
Apr. 14—18
Fee($)
280.00
250.00
350.00
300.00
210.00
1 80.00
300.00
210.00
150.00
250.00
200.00
180.00
1 80.00
240.00
300.00
98
No.
2.
3.
4.
5.
6.
1.
2.
3.
4.
1.
2.
3.
4.
1.
2.
3.
4.
Course
Interpersonal Communication (3 days)
Leadership & Human Relations forManager (5 days)
Supervisory Development ProgrammeSupervisor as a Trainer and Instructor (3 days)
Leadership Skills for Supervisors (3 days)
Groupwork and Discussion Leading (3 days)
Industrial Relations ProgrammeIndustrial Relations for Supervisors (5 days)
Disiplin dalam Industri (5 days)
Domestic Inquiry Procedures (3 days)
Mengendalikan Rungutan {3 days)
Quality Control Circle Programme
QCC Training for Facilitators (5 days)
QCC Training for Leaders (5 days)
KKM untuk Pemudahcara (5 days)
KKM untuk Ketua Kumpulan (5 days)
INSTITUTE OF HOTEL AND TOURISMMANAGEMENTPengurusan Kedai Makan (3 days)
Staff Management in Hospitality Industry(5 days)
Pengurusan Kedai Makan (3 days)
Tatacara Sajian (3 days)
Date
Nov. 24—26
Dec. 8—12
July 14—16
Sept. 15—17
Nov. 10—12
Jan. 20—24
Apr. 21—25
July 21— 23
Sept. 22—24
Mar. 24—28
Jun 30—July 4
Aug. 25—29
Oct. 20—24
Apr. 14—16
July 6— 11
Sept. 8—10
Okt. 27—29
Fee<$)
210.00
350.00
180.00
180.00
180.00
300.00
300.00
210.00
180.00
450.00
450.00
400.00
350.00
60.00
350.00
60.00
60.00
99
PUSAT DAYA PENGELUARAN NEGARAWILAYAH SARAWAK
COURSE PROGRAMME — 1986Venue: PDPN, Kuching
No.
1.
2.
3.
4.
5.
1.
2.
3.
4.
5.
6.
7.
8.
1.
2.
3.
4.
Course
INDUSTRIAL ENGINEERING SECTIONFiling & Records Management (3 days)
Industrial Safety 1 (4 days)
Organisation & Methods (5 days)
Store & Stock Management (3 days)
Industrial Safety 2 (4 days)
MANAGEMENT ACCOUNTING SECTIONWorking Capital Management (2 days)
Practical Book-keeping & Accounts (5 days)
Basic Accounting for Executives (5 days)
Budgetary Control (3 days)
Cash Flow Management (2 days)
Introduction to Costing (3 days)
Pengenalan Perakaunan {5 days)
Practical Book-keeping & Accounts (5 days)
SALES & MARKETING SECTIONPerhubungan Awam (3 days)
Effective Selling Skills (4 days)
Advanced Selling Skills (2 days)
Customer Relations (2 days)
Date
Mar 4—6Oct. 7—9
Mar 31 —April 3
Aug. 4—8
Sept. 16—18
Nov. 24—27
Feb. 4—5
Mac 10—14
Apr. 21—25
Jun 24—26
Jul. 9—10
Aug. 12—14
Sept. 8—1 2
Oct. 13—17
Feb. 17—19
June 30—July 3
Aug. 19—20
Nov. 5—6
Fee<$)
1 80.001 80.00
280.00
300.00
210.00
280.00
140.00
250.00
350.00
210.00
140.00
180.00
250.00
250.00
1 80.00
240.00
180.00
1 20.00
100
No.
1.
2.
3.
4.
5.
6.
7.
1.
2.
3.
4.
5.
6.
7.
Course
PERSONNEL DEVELOPMENT SECTION
Management Development Programme
Leadership and Human Relations forManagers (5 days)
Interpersonal Communication (3 days)
Introduction to Personnel Management(5 days)
Motivation and Job Satisfaction {5 days)
Supervisory Development Programme
Groupwork and Discussion Leading (3 days)
Supervisor as a Trainer and Instructor(3 days)
Penyelia sebagai Jurulatih dan Pengajar(3 days)
Industrial Relations ProgrammeDomestic Inquiry Procedures (3 days)
Discipline in Industry (5 days)
Collective Bargaining and NegotiationProcedures (5 days)
Mengendalikan Rungutan (5 days)
Management of Labour Relations(5 days)
Disiplin dalam Industri (3 days)
Tatacara Penyiasatan {3 days)
Date
Mar. 17—21
Oct. 28—30
Nov. 10—14
Nov. 24—28
Feb. 25—27
Apr. 8—10
July 22—24
Jan. 21—23
Mar. 24—28
Apr. 14—18
Apr. 28—30
June 16—20
July 28—Aug. 1
Sept. 30—Oct. 2
Fee($)
350.00
210.00
350.00
350.00
180.00
180.00
160.00
210.00
350.00
400.00
180.00
350.00
300.00
180.00
101
No.
8.
9.
1.
Course
Industrial Relations for Supervisors (5 days)
Industrial Relations and Labour Laws (5 days)
INSTITUTE OF HOTEL AND TOURISMMANAGEMENT
Pengurusan Kedai Makan (3 days)
Date
Oct. 20—24
Nov. 24—28
Jul. 21—23
Fees
300.00
400.00
60.00
102
PUSAT DAYA PENGELUARAN NEGARAWILAYAH SABAH
COURSE PROGRAMME - 1986Venue: PDPN, Kota Kinabalu
No,
1.
2.
3.
4.
5.
6.
7.
8.
1.
2.
3.
4.
5
1.
2.
3.
4.
Course
INDUSTRIAL ENGINEERING SECTION
Store and Stock Management (3 days)
Pengurusan Fall dan Rekod (3 days)
Industrial Safety 1 (4 days)
Job Simplification (Method Study) (5 days)
Filing and Records Management (3 days)
Organisation and Methods (5 days)
Menyenangkan Kerja (Kajian Kaedah) (5 days)
Keselamatan Perusahaan 1 (4 days)
MANAGEMENT ACCOUNTING SECTIONBudgetary Control (3 days)
Basic Accounting for Executives (5 days)
Cash Flow Management (2 days)
Practical Book-keeping and Accounts (5 days)
Introduction to Costing (3 days)
SALES AND MARKETING SECTION
Effective Selling Skills (4 days)
Teknik Penjualan Bersistematik (4 days)
Advanced Selling Skills (2 days)
Perhubungan Awam (3 days)
Date
Mar. 4—6
Apr. 15—17
May 19—22
June 16—20
July 28— 30
Aug. 18—22
Oct. 20—24
Dec. 1—4
Jan. 22—24
May 12—16
June 24—25
Sept. 22—26
Nov. 10—12
Jan. 28—31
Feb. 24—27
May 27—28
Aug. 13—15
Fees
210.00
150.00
280.00
300.00
180.00
300.00
250.00
240.00
210.00
350.00
240.00
250.00
180.00
240.00
200.00
180.00
180.00
103
No.
5.
6.
1.
2.
3.
4.
5.
6.
7.
1.
2.
3.
4.
5.
6.
7.
8.
Course
Statistik Asas dalam PenyelidikanPemasaran {5 days)
Management of Sales Force (4 days)
PERSONNEL DEVELOPMENT SECTIONManagement Development ProgrammeStaff Selection Skill and Techniques {3 days)
Motivation and Job Satisfaction (5 days)
Introduction to Personnel Management(5 days)
Supervisory Development Programme
Supervisor as a Trainer and Instructor (3 days)
Groupwork and Discussion Leading (3 days)
Leadership and Human Relations {3 days)
Penyelia sebagai Jurulatih dan Pengajar(3 days)
Industrial Relations Programme
Grievance Handling (3 days)
Management of Labour Relations (5 days)
Discipline in Industry (5 days)
Domestic Inquiry Procedures (5 days)
Industrial Relations for Supervisors (5 days)
Mengendalikan Rungutan (3 days)
Collective Bargaining and NegotiationProcedures (5 days)
Perhubungan Perusahaan untuk Penyelia (5 days
Date
Sept. 15—19
Nov. 17—20
July 7—9
Nov. 24—28
Dec. 15—19
Feb. 3—5
June 26—28
Aug. 25—27
Oct. 1—3
Jan. 9—11
Feb. 18—22
Apr. 7—11
July 14—18
Sept. 2—4
Oct. 13—15
Oct. 27—31
Dec. 8—12
Fee($)
300.00
280.00
210.00
350.00
350.00
1 80.00
180.00
180.00
165.00
210.00
350.00
350.00
210.00
300.00
180.00
400.00
300.00
104
No.
1.
2.
3.
1.
2.
3.
4.
Course
Quality Control Circle Programme
QCC Appreciation Seminar
KKM untuk Pemudahcara (5 days)
KKM untuk Ketua Kumpulan (5 days)
INSTITUTE OF HOTEL AND TOURISMMANAGEMENT
Restaurant Services (5 days)
Pengurusan Kedai Makan (3 days)
Pengurusan Kedai Makan (3 days)
Kitchen, Management (5 days)
Date
Mar. 31
May 5—9
Aug. 4—8
Apr. 1—5
Jul. 31 —Aug. 2
Okt. 6—8
Nov. 3—8
Fees
160.00
400.00
350.00
350.00
60.00
60.00
350.00
105
CALENDAR OF COURSE 1986
Week Commencing January 6
1. Grievance Handling (K. Kinabalu)
Week Commencing January 131. Leadership and Customer Relations2. Pengurusan Kedai Makan3. 11th Hotel Restaurant Supervisory Certificate (4 months)
Week Commencing January 201. Special Supervisory Techniques (for Hotels)2. Industrial Relations for Supervisors (J. Bahru)3. Domestic Inquiry Procedures (Kuching)4. Budgetary Control (K. Kinabalu)5- Tatabuku Praktikal dan Akaun
Week Commencing January 261. Stock and Store Management2. Seminar Appresiasi QCC3. Pengurusan Fail dan Rekod (Kuantan)4. Effective Selling Skills (K. Kinabalu)
Week Commencing February 31. Membina Kemahiran Penyeliaan dalam Penjualan dan Pemasaran2. Restaurant Services3. Front Office Operation4. Budgetary Control (Kuantan)5. Supervisor as A Trainer and Instructor (K. Kinabalu)6. Seminar Appresiasi (Kuantan)7. Working Capital Management (Kuching)
Week Commencing February 171. Film talk on "Who Kill the Sale"2. Pimpinan dan Perhubungan.Sesama Manusia (HO) (Kuantan)3. Supervisory Housekeeping4. Kitchen Management5. Management of Labour Relations (K. Kinabalu)6. Perhubungan Awam (Kuching)
Week Commencing February 241. Industrial Safety I2. Working Capital Management
106
3. Industrial Relations for Supervisors4. QCC Appreciation Seminar5. Motivasi dan Kepuasan Bekerja (Kuantan)6. Pengurusan Tenaga Jualan7. Effective Selling Skill (Penang)8. Teknik Penjualan Bersistematik (K. Kinabalu)9. Tatacara Sajian
10. Beverage Management11. Introduction to Tourism12. Groupwork and Discussion Leading (Kuching)13. Introduction to Accounting Practice (J. Bahru)
Week Commencing March 31. QCC Training for Facilitators2. Perhubungan Perusahaan untuk Penyelia3. Effective Selling Skills4. Perhubungan Awam5. Introduction to Room Operation6. Introduction to Food and Beverage Operation7. Industrial Safety I (Penang)8. Filing and Records Management {Kuching)9. Stock and Store Management (K. Kinabalu)
10. Understanding Your Customer (Kuantan)11. Keselamatan Perusahaan 1 (Terengganu)
Week Commencing March 101. Pengenalan Pengurusan Pemasaran2. Teknik Penjualan Bersistematik (J. Bahru)3. Introduction to Personnel Management4. KKM untuk Pemudahcara (Kuantan)5. Costing I (Penang)6. Industrial Relations for Supervisors (Penang)7. Apprenticeship Training Programme for Hotels (1 —2 years)8. Practical Book-keeping and Accounts (Kuching)9. Work Measurement
10. Introduction to Accounting Practices (Penang)11. Menyenangkan Kerja (Kelantan)Week Commencing March 17
1. Keselamatan Perusahaan I2. Disiplin dalam Industri3. Cash Flow Management4. Mock selling through video5. QCC Appreciation Seminar (Penang)6. Pengurusan Kedai Makan (Penang)7. Leadership and Human Relations for Managers (Kuching)8. Workshop for QCC Leaders9. Industrial Safety 1 (J. Bahru)
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Week Commencing March 241. Low Cost Automation 1 — Introduction to Pneumatic Control2. Method Time Measurement (MTM)3. Management of Sales Force4. Teknik Penjualan Bersistematik (Kuantan)5. Pengurusan Kedai Makan (Kuantan)6. Front Office Operation (Penang)7. QOC Training for Facilitators (J. Bahru)8. Discipline in Industry (Kuching)
Week Commencing March 311. Industrial Safety 1 (Kuching)2. Domestic Inquiry Procedures3. Staff Management in the Hospitality Industry4. Pengurusan Kakitangan untuk Restoran5. Understanding of Groups in Organisation (Kuantan)6. Pimpinan dan Perhubungan Sesama Manusia (Penang) (Kuantan)7. Restaurant Services for Hotels (K. Kinabalu)8. QCC Appreciation Seminar (K. Kinabalu)
Week Commencing April 71. Grievance Handling2. Discipline in industry (K. Kinabalu)3. KKM untuk Ketua Kumpulan4. Introduction to Marketing Management5. Training Methodology I6. Supervisor as A Trainer and Instructor (Kuching)7. Understanding Behaviour for Managerial Effectiveness8. Production Planning and Control (Penang)9. Method Time Measurement II
10. Kos Makanan Menentukan Harga11. Pengenalan Perakaunan (Kuantan)
Week Commencing April 141. Job Simplification2. Pengurusan Fail dan Rekod (K. Kinabalu) (Kelantan)3. MTM Core-data4. Teknik-Teknik Penjualan Bersistematik5. Merancang Menu dan Resipi Standard6. Pengurusan Kedai Makan (J. Bahru)7. Disiplin dalam Organisasi (Kuantan)8- Collective Bargaining and Negotiation Procedure (Kuching)9. QCC Training for Facilitators (Penang)
10. Motivation and Job Satisfaction (J. Bahru)11. Pengenalan Perakaunan12. Marketing in the Hospitality Industry
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Week Commencing April 211. Quality Control2. Advance Selling Skills3. Motivation and Job Satisfaction4. Introduction to Accounting for Hotels5. Menyimpan Kira-Kira untuk Restoran6. Disiplin dalam Industri (J. Bahru) (Penang)7. MOMET8. Basic Accounting for Executives (Kuching)
Week Commencing April 281. Seminar Appresiasi KKM untuk Pegawai-Pegawai Persatuan Sekerja2. Mengendalikan Rungutan (Kuching)3. Advanced Selling Skills (Penang)
Week Commencing May 21. Kebersihan, Kesihatan dan Zal-Zat Makanan untuk Restoran
Week Commencing May 51. Filing and Records Management2. Work Design3. Introduction to Costing4. Supervisor as A Trainer and Instructor5. Pengurusan Kedai Makan (Kelantan)6. KKM untuk Pemudahcara (K. Kinabalu)
Week Commencing May 121. Pengurusan Fail dan Rekod2. Maintenance Management3. Office Method Improvement (Kuantan)4. Collective Bargaining and Negotiation Procedures5. Seminar Appresiasi KKM (Seremban)6. Staff Selection Skill and Techniques (Kuantan) (Penang)7. Basic Accounting for Executives (K. Kinabalu)8. KKM untuk Pemudahcara
Week Commencing May 191. Industrial Safety 22. Industrial Safety I (K. Kinabalu)3. Maintenance Management (Penang)4. Mengendalikan Rungutan5. QCC Seminar for Facilitators6. Customer Relations7. Budgetary Control (J. Bahru)8. Domestic Inquiry Procedures (Penang)
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Week Commencing May 271. Film talk on "Telephone Courtesy" (Customer on Line Three)2. Advanced Selling Skills (K. Kinabalu)3. Pengurusan Fail dan Rekod (Penang)4. Store and Stock Management (J. Bahru)5. Introduction to Costing (Penang)
Week Commencing June 21. Latihan Jualan Secara Praktlkal (video)
Week Commencing June 161. Understanding Your Customer2. Interpersonal Communication3. Pimpinan dan Perhubungan Sesama Manusia fKelantan)4. Filing and Records Management (Kuantan)5. Job Simplification (K. Kinabalu)6. Management of Labour Relations (Kuching)7. Tatabuku Praktikal dan Akaun (Kuantan)
Week Commencing June 231. Material Handling2. Low Cost Automation 2 — Design of Pneumatic Control3. Perhubungan Perusahaan untuk Pegawai Kesatuan Sekerja4. Basic Accounting for Executives5. Budgetary Control (Kuching)6. Statistik Asas dalam Penyelidikan Pemasaran (HQ) (Penang)7. Perhubungan Awam (Terengganu) (J. Bahru)8. Groupwork and Discussidn Leading (K. Kinabalu)9. Cash Flow Management (K. Kinabalu)
Week Commencing June 301. Industrial Relations and Labour Law2. Hubungan Pelanggan3. Effective Selling Skills (Kuching)4. Costing Techniques and Methods (Penang)5. QCC Training for Circle Leaders (J. Bahru)6. Leadership and Human Relations7. Production Planning and Control (Kuantan)
Week Commencing July 11. Staff Management in Hospitality Industry (J. Bahru)
Week Commencing July 71. Industrial Safety I2. industrial Relations for Trade Union Executives3. Budgetary Control
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4. Workshop untuk Ketua KKM5. Export Business and Documentation6. Training Methodology II7. Staff Selection Skill and Techniques (K. Kinabalu)8. Cash Flow Management {Kuching)9. Supervisory Housekeeping (Penang)
Week Commencing July 141. Production Planning and Control2. Pengurusan Kedai Makan3. Supervisor as A Trainer and Instructor (J. Bahru)4. Domestic Inquiry Procedures {K. Kinabalu)5. Pengenalan Perakaunan6. Penentuan Kos (Kuantan)
Week Commencing July 211. Organisation and Method2. Understanding and Interpretation of Financial Statement3. Perhubungan Awam4. Perhubungan Perusahaan untuk Penyelia (Kuantan)5. Domestic Inquiry Procedures (J. Bahru)6. Groupwork and Discussion Leading (Penang) (Kuantan)7. Penyelia Sebagai Jurulatih dan Pengajar (Penang) (Kuching)8. Pengurusan Kedai Makan (Kuching)
Week Commencing July 281. Productivity Measurement and Analysis2. Filing and Records Management (K. Kinabalu)3. KKM untuk Ketua Kumpulan (Kuantan)4. Penyelia sebagai Jurulatih dan Pengajar (Kuantan) (Penang)5. Pengurusan Kedai Makan {K. Kinabalu)6. Disiplin Dalam Industri (Kuching)
Week Commencing August 41. Low Cost Automation I2. Tatacara Penyiasatan3. Management of Sales Force4. Groupwork and Discussion Leading5. Working Capital Management I (Kuantan)6. Quality Control {J. Bahru)7. Organisation and Method (Kuching)8. KKM untuk Ketua Kumpulan (K. Kinabalu)9. Leadership and Customer Relations (Penang)
10. Introduction to Accounting Practices
Week Commencing August 111. 6th PIP Work Study (3 months)2. Discipline in Industry
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3. QCC Appreciation Seminar4. Film talk on "Pengendalian Telefon yang Berkesan"5. Perhubungan Awam (K. Kinabalu)6. Certificate in Supervision (3 months)7. 12th Hotel Restaurant Supervisory Certificate (3 months)8. Restaurant Services (Kuantan)9. Leadership and Customer Relations
10. Introduction to Costing (Kuching)11. Pengurusan Fail dan Rekod (Terengganu)
Week Commencing August 181. Mengendali Perniagaan Eksport2. Advanced Selling Skills (J. Bahru)3. Tatacara Sajian4. Special Supervisory Techniques for Hotels5. Organisation and Method (K. Kinabalu)6. Quality Control (Penang)7. Advanced Selling Skills (Kuching)
Week Commencing August 251. Energy Management Industry2. Costing Techniques and Methods3. Restaurant Services4. Front Office Operation5. Domestic Inquiry Procedures (Kuantan)6. KKM untuk Pemudahcara (J. Bahru)7. Leadership and Human Relations (K. Kinabalu)8. Mengendalikan Rungutan (Penang)
Week Commencing September 21. Supervisory Housekeeping2. Supervisor as a Trainer and Instructor (Penang) (Kuantan)3. Industrial Relations for Supervisors (K. Kinabalu)4. Kitchen Management
Week Commencing September 61. Menyenangkan Kerja2. Keselamatan Perusahaan I (Penang)3- Membina Kemahiran Penyeliaan dalam Penjualan dan Pemasaran4. Pengenalan Pengurusan Pemasaran5. Beverage Management6. Introduction to Tourism7. Pengurusan Kedai Makan (Terengganu) (J. Bahru)8. Budgetary Control (Penang)9. Membina Kamahtran Penyeliaan dalam Penjualan
& Pemasaran (Terengganu)10. Pengenalan Perakaunan (Kuching)
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Week Commencing September 151. Cost Reduction through Value Analysis2. Stock and Store Management (Kuching)3. Industrial Relations for Supervisors4. Introduction to Accounting Practices5. Penyelia sebagai Jurulatih dan Pengajar6. Leadership Skills for Supervisors {J. Bahru)7. Introduction to Room Operation8. Introduction to Food and Beverage Operation9. Staff Management in the Hospitality Industry
10. Statistik Asas dalam Penyelidikan Pemasaran (K. Kinabalu)11. Perhubungan Awam (Penang)
Week Commencing September 221. Low Cost Automation 22. Advance Selling Skills3. Staff Management in the Hospitality Industry4. Industrial Safety 2 (Penang)5. Mengendalikan Rungutan (J. Bahru)6. Practical Book-keeping and Accounts (K. Kinabalu)7. Working Capital Management
Week Commencing September 291. Industrial Safety 22. Pengenalan Perakaunan (J. Bahru)3. Penyelia sebagai Jurulatih dan Pengajar (K. Kinabalu)4. Tatacara Penyiasatan (Kuching)5. Filing and Records Management
Week Commencing October 61. Maintenance Management2. Organisation and Method (J. Bahru)3. Perhubungan Perusahaan untuk Penyelia4. Domestic Inquiry Procedures5. Memahami dan Menganalisa Penyata Kewangan6. Introduction to Costing (Kuantan)7. Hubungan Pelanggan8. Management of Sales Force {Penang)9. Pengurusan Kedai Makan (K. Kinabalu)
10. KKM untuk Pemudahcara
Week Commencing October 131. Stock and Store Management2. Pengurusan Tenaga Jualan (HO) {J. Bahru)3. Motivation and Job Satisfaction (Penang)4. Pengurusan Kedai Makan (Ipoh)5. Mengendalikan Rungutan (K. Kinabalu)
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6. Practical Book-keeping and Accounting (Kuching)7. Motivation and Job Satisfaction (Kuantan)8. Management of Labour Relations (Penang)
Week Commencing October 201. Low Cost Automation 3 (B. Malaysia)2. Staff Selection Skills and Techniques3. Marketing in the Hospitality Industry4. Pengurusan Kedai Makan (Alor Setar)5. KKM untuk Ketua Kumpulan (J. Bahru)6. Industrial Relations for Supervisors (Kuching)7. Menyenangkan Kerja (K. Kinabalu)
Week Commencing October 271. Mock Selling Through Video2. Introduction to Accounting in the Hospitality Industry3. Tatacara Sajian (J. Bahru)4. Filing and Records Management (Penang)5. Interpersonal Communication (Kuching)6. Collective Bargaining and Negotiation Procedures (K. Kinabalu)7. Customer Relations (Penang)
Week Commencing November 31. Cash Flow Management (Penang)2. Kitchen Management (K. Kinabalu)3. Customer Relations (Kuching)
Week Commencing November 101. Pengurusan Fail dan Rekod2. Penentuan Kos dalam Perakaunan3. Introduction to Costing (K. Kinabalu)4. Latihan Jualan secara Praktikal (video)5. Motivasi dan Kepuasan Kerja6. Introduction to Personnel Management (Kuching)7. Groupwork and Discussion Leading (J. Bahru)
Week Commencing November 171. Work Measurement2. Pengenalan Perakaunan (Penang)3. Collective Bargaining and Negotiation Procedures (HQ) (Penang)4. Kaedah Memasak5 Management for Managers (Kuantan)6. Management of Sales Force (K. Kinabalu)
Week Commencing November 241. Disiplin dalam Industri2. Customer Relations
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3. Leadership and Human Relations for Managers4. interpersonal Communication (J. Bahru)5. Motivation and Job Satisfaction (K. Kinabalu) (Kuching)6. Industrial Relations and Labour Law {Kuching)7. Industrial Safety 2 (Kuching)
Week Commencing December 11. Grievance Handling2. Pengenalan Perakaunan3. Management for Managers4. Introduction to Personnel Management (Penang) (Kuantan)5. Import Procedures and Documentation6. Keselamatan Perusahaan I (K. Kinabalu)7. Menyenangkan Kerja (J. Bahru)
Week Commencing December 151. Filing and Records Management (J. Bahru)2. Introduction to Personnel Management (K. Kinabalu)3. Film Talk on "Handling Customer's Complaints"4. Leadership and Human Relations for Manager (J. Bahru)
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FACILITIES OFNATIONAL PRODUCTIVITY CENTRE (NPC)
NPC is located in the commercial centre ot Petaling Jaya where facilities likebanks, hotels, post office, eating outlets, shopping centres and other facilitiesare easily available.
Training facilities:• 14 lecture rooms• 9 syndicate/meeting rooms• an amphitheatre• a library• a multi-purpose hall• a language laboratory• a computer centre• an audio-visual aids studio
Accommodation:NPC has limited accommodation available to outstation participants as
follows:• Type A — study bedroom sharing communal : $10 per person
bathroom per night• Type B — study bedroom with bathroom : $15 per person
attached per nightEach room can accommodate 2 persons
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LOKASI PUSAT DAYA PENGELUARAN NEGARA
BLOK A —BALAI OAYA PENGELUARANBLOK B&C —BAHAGIAN PERKHIDMATAN BUMIPUTERABLOK D INSTITUT PENGURUSAN PERHOTF.LAN & PELANCONGANBLOK E _ BHG PENTADBIRAN & BILIK-BI1 IK KULIAH
