philip & sandra's trip to cuba!

Tailor-made itinerary to Cuba

for Philip & Sandra

The Capitolio building, Havana

We are very proud to have received a number of awards over recent years from The Guardian and Observer, The Telegraph newspaper and Ultratravel magazine, and Wanderlust, as voted by their readers. We are a Which? Recommended Provider achieving the maximum five star rating across all categories and have also won awards with The Sunday Times Travel Magazine and Condé Nast Traveller. Additionally, we have achieved two stars from the Best Company organisation for our great working environment. These awards are widely recognised as being the most respected in the travel industry as they are professional surveys of the SXEOLFDWLRQV·�UHDGHUVKLSV��:LWK�RYHU��WUDYHO�FRPSDQLHV�IRU�you to choose from in the UK alone, we hope you find these awards are an additional reassurance of the quality of service you can expect from Audley.

Contents

Meet our specialists ______________________________ 4 About your trip _________________________________ 6 Flights & visas ___________________________________ 8 Day by day summary of your travel arrangements _________ 10 Quotation _____________________________________ 13 Why travel with us? ______________________________ 14 Introduction to the region _________________________ 15 Photographs of the region __________________________ 18 Your itinerary in detail ____________________________ 20 Accommodation information ________________________ 32 Charity support _________________________________ 36 General information ______________________________ 38 Terms and conditions _____________________________ 41

4 Meet our specialists

Malecon, Havana CONTACT

Your plans are being co-ordinated by: Quality of Service

Tomas Goodgame Central America Specialist Direct Line: 01993 838 634 Telephone: 01993 838 638 Fax: 01993 838 010 E-mail: [email protected]

Most companies claim to offer first class service, but very few genuinely set out to achieve it. At Audley we are wholeheartedly devoted to offering you first class service from the moment we start planning your trip until after your return. If you feel that our standards at any time drop below your expectations or you have

any suggestions about how we could improve our service, then please contact the Manager, Carolyn Foreman on 01993 838 601 or email [email protected] We may record telephone calls to ensure quality of service and for training purposes.

Whilst studying Biology at The University of Exeter, Tom was fortunate enough to visit China, South Africa and Cyprus, experiences that ignited his love of travel. After graduating he spent a further year at the university, working in event management until deciding to leave and pursue something more exotic, namely working at an ecolodge in Belize, Central America. After several months, having gained valuable experience in management, tour development and marketing, Tom left Belize to start a backpacking trip through Central America. Some personal highlights of this adventure included a tough trek to the top of Acatenango volcano in Antigua, Guatemala; tasting some of the world's best coffee in Juayua, El Salvador; ziplining above cloud forest in Monteverde, Costa Rica and horse riding in the picturesque Chiriquí province, Panama. Once back in the UK, Tom was thrilled to be offered a position as a country specialist at Audley Travel, where he now specialises in Belize, Cuba and Guatemala.

Meet our Central America Specialists

Meet our specialists 5

Our 15 Central America specialists have travelled the length and breadth of this fascinating and relatively off-the-beaten track region, many having even lived and worked here prior to joining Audley. We are lucky enough to return regularly in the line of work, trying the very best excursions and staying in a wide range of hotels including jungle lodges, converted convents and beachfront hideaways.

About your trip

6 About your trip

In preparing your plans I have taken into account the following information: x Destinations

I have divided your time between the historic and romantic city of Havana, the magnificent countryside of the Pinar del Rio province, the elegant neoclassical town of Cienfuegos, the picturesque colonial city of Trinidad and the pristine white beaches of Cayo Santa Maria. I know from experience that by combining these five destinations you will be able to gain an authentic insight into Cuba's culture and an appreciation of the island's natural beauty.

x Flights

I am currently holding direct return premium economy flights with Virgin Atlantic for you both. The hold on your flights expires at the airline imposed deadline of 4pm on Wednesday 10th August. After this deadline, your flights will be released, and there is no guarantee that seat availability will remain or that the fare will stay the same. If you wish to book any ancillary products for your flights in advance, please let me know, as this shall necessitate full payment of your flights up front to issue your tickets.

x Accommodation

&XED·V�FXUUHQW�SRSXODULW\�DV�D�GHVWLQDWLRQ�PHDQV�WKDW�URRPV�JHW�ERRNHG�XS�ZHOO�LQ�DGYDQFH��WKRXJh by planning this trip 7 months before departure, this has allowed me much more flexibility in regards to securing accommodation options to match your requirements. All of the properties included in the itinerary were available at the time of checking, but unfortunately I cannot hold rooms, so until a deposit is paid, I cannot guarantee availability. Please note that hotel accommodation in Cuba does not always come up to what you might consider international standards and even the very best hotel may have IDXOWV�WKDW�DUH�FRQVLVWHQW�ZLWK�D�FRPPXQLVW�FRXQWU\�ZLWK�D�VWUXJJOLQJ�HFRQRP\��2QH�RI�&XED·V�PRVW�appealing assets is its complete lack of western commercialisation. It is very refreshing, but accommodation standards can unfortunately suffer for the same reason. It should be noted that due to the slow bureaucratic system in Cuba, it may take up to a month after receiving your deposit to confirm your accommodation, especially when stays at local guesthouses known as 'casa particulars' are involved. Information about each property can be found in the detailed itinerary.

x Excursions

I have included a mix of excursions and tours led by our passionate and knowledgeable guides to make sure that you get the most out of each destination you visit, as well as having time to relax and enjoy the surroundings. These are of course flexible so if you would like to add, remove or change any tours please let me know and I can alter things accordingly. Information about each excursion can be found in the detailed itinerary.

x Chauffer Guide Service

From leaving Havana until arriving at Cayo Santa Maria, I have included a chauffeur guide service. This involves a private car and a private English speaking guide, who will also act as your driver. Utilising a chauffeur guide is by far the most flexible method to travel around Cuba, as your guide is completely free to take directions from you, allowing you to really thoroughly explore the country, making detours and stops along your journey. During your free time your guide is at your disposal so please feel free to use their services whenever you like. I found the chauffeur guide service to be one of the most interesting components of my last trip to Cuba as I was able to openly chat to my guide about his life, views and experiences, which is extremely rare in a country where freedom of speech is restricted. Returning clients always speak so highly of the chauffeur guide service, and I would wholeheartedly say that this is the best way to enhance your experience of Cuba.

x Audley in Cuba

The way that Audley works in Cuba is very different to other travel companies; everything that we arrange is completely tailored to suit you and your interests. This gives you the freedom to do things your way and at your own pace. We work with a privately owned operator in Havana in order to be able to give you as high a level of service as possible; things do inevitably go wrong in Cuba and travel can be difficult due to the unique nature of the country, so we find it a great benefit to have friendly, helpful agents to assist you rather than relying on the state run services like most operators. We do pay a little more to do this, but we feel that it's more than worth it to be sure of having the support that they can offer. As you may already be aware, I travel to Cuba on regular research trips with Audley, and in addition to this, one of our most experienced Cuba specialists is currently spending 6 months living in Cuba. She is travelling around the country alongside our local partners, reviewing all the accommodation and excursions in each area. Also, she is adding extensively to our restaurant and free time recommendations, meaning that all our information is comprehensive and accurate. Essentially, ZH·UH�WRWDOO\�FRPPLWWHG�WR�HQVXULQJ�WKDW�\RX�KDYH�WKH�EHst possible time in Cuba!

About your trip

About your trip 7

x Notes on Cuba

Cuba is the Caribbean at its most fascinating and in many ways has more in common with Latin America than its Caribbean neighbours. It is an unlikely mixture of arcane Communist ways, vintage Cadillacs, faded Spanish colonial architecture, lively music and the world's best cigars. It is quite unlike any other country in the world, but really is a law unto itself when it comes to the quality of hotels, food, service and transportation. I cannot stress enough that Cuba unfortunately just doesn't 'do' boutique luxury yet. The appeal of Cuba is that it has remained free of western influence and commercialisation; there are no advertising hoardings or fast food restaurants. The countryside is beautiful, the beaches are stunning, the cities are picturesque, and most of all the people are wonderful. As relations continue to thaw with the USA, the country is at risk of losing its unique culture; by visiting now you will still be able to experience an authentic, eclectic Cuba.

x Booking your Cuba trip!

To finalise all the components of your exceptional Cuba itinerary I shall require just a 15% deposit. Most importantly, this 15% deposit will allow me to book your accommodation and lock in your flights. If there are any amendments that you require me to make before finalising your trip please do let me know.

Important Information

8 Important Information

FLIGHTS The option on the flights we are holding for you expires on: Wednesday 10 August 2016

All your international flights are held on option for you in the following names. It is vital that the below names and spellings are exactly as shown on your passport, if they are not please contact me immediately so that I can amend the reservation. Airlines can and will refuse boarding due to security reasons, if your names do not exactly match those on your passport.

Mr Philip Coward Mrs Sandra Coward

VISAS

Cuba UK citizens require a tourist card to visit Cuba. Audley Travel can arrange a tourist card for £60 but you can organise one very easily for only £15 plus admin fee of £9p/p (plus postage and packaging) without having to send your passport away using the website: www.visacuba.com and we would recommend this. A tourist card is valid for 30 days travel in Cuba. Officially you will need a valid passport for at least 2 months after date of departure from Cuba however some airlines recommend 6 months of validity and we would advise to be over cautious and get a new passport if in any doubt. We recommend organising your visa 1 month prior to departure. We have recently heard that Virgin Atlantic can now sell Cuba visas at Gatwick airport for emergency cases, but it is far better - and cheaper - to arrange your visa in advance. We also advise that you have your driving licence with you during your stay in Cuba as it may be needed as a form of identification.

It is compulsory for all foreign visitors entering Cuba, to have medical insurance included in a comprehensive travel insurance cover. It is very unlikely but proof of this may be required on entering the country (insurance certificate with medical telephone numbers). Any tourists not able to prove this will have to purchase the insurance sold at the airport before being allowed to proceed through immigration. Medical insurances which are not valid are those issued by any insurance companies from the USA (as the USA does not allow its companies to cover US nationals in Cuba). This is a new procedure that has been put into place in order to prevent Cuban/Americans using the Cuban free medical system and to date not one of our clients has been asked for proof of this.

We have recently been made aware that the Immigration Services in Cuba are now stamping both passports and Tourist Visa Cards for visitors travelling to and from Cuba. YOU HAVE THE RIGHT TO REQUEST THAT THE IMMIGRATION OFFICER STAMPS ONLY YOUR VISA (NOT YOUR PASSPORT) Please note you will need to request this when clearing Immigration both on arrival and on your departure from Cuba.

Special info for US citizens:

Common belief holds that U.S. citizens and foreign residents are forbidden by law to travel to Cuba. This is not true. The applicable legislation is the Trading with the Enemy Act under which the restriction is not on travel but on the spending of money in Cuba. Of course one can practically equate the ban on spending money in Cuba to a travel ban because in normal circumstances a visitor must spend on accommodations, food and other necessities. Unfortunately, Audley are unable to arrange visas for US citizens and should they wish to travel to Cuba we can not be held responsible for any problems they might encounter doing so.

Important Note: We cannot under any circumstances guarantee that your visa application for any country will be accepted. However, in our experience refusals are extremely rare. Visa information is given in good faith and is accurate to the best of our knowledge.

IMPORTANT INFORMATION

Sophie Lock

Sophie Lock

Important Information

Important Information 9

Cuba

IMPORTANT: Zika virus outbreak Cases of Zika virus have recently been reported in Cuba. Like dengue fever and yellow fever, this is transmitted by the Aedes mosquito. Whilst the condition itself is relatively mild, there is thought to be a link between Zika Virus infection and abnormalities in newborn babies. Infection is therefore a risk for anyone who is pregnant or may be planning on becoming pregnant.

If you have any medical questions at all we advise that you seek professional advice from your doctor.

Day by day summary for Philip & Sandra

10 Day by day summary of your travel arrangements

1 Thursday 02 March 2017

Direct premium economy flight from London to Havana with Virgin Atlantic. You will be met on arrival at Havana airport and driven to your hotel in the heart of the historic district.

Hotel Santa Isabel, Havana 1 x Standard room for 2 (Double) - Breakfast is included

2 Friday 03 March 2017

This morning you will be taking a tour of one of Havana's cigar factories, where you will see the skill and concentration involved in crafting the world's best cigars. (09:00) Afterwards, you will take a walking tour of Havana, focused around the many attractions of the historic district. With your guide, visit the haunts of famed novelist Ernest Hemingway and spend some time admiring the four main plazas of the old city, encircled by resplendent architecture. (09:30)


3 Saturday 04 March 2017

This morning you will have the pleasure of a guided tour of Havana in a classic American car, a truly quintessential Cuban experience! In your 'yank tank' visit El Morro, the historic fort built to protect the city from invasions, and stop by the imposing Plaza de la Revolucion, where Fidel Castro conducted his famously long speeches. (09:30) Tonight you will be entertained by the world famous Buena Vista Social Club, a collective of Cuban musicians that play jazz, son and salsa with an incredible energy and passion. (21:00)


4 Sunday 05 March 2017

At leisure to explore Havana today. Please refer to your detailed itinerary for recommendations on your free time.


5 Monday 06 March 2017

Travel from Havana to Vinales, passing through the tropical vegetation of Sierra de los Organos. At leisure in Vinales this afternoon. Please refer to your detailed itinerary for recommendations on your free time.

Casa Particular in Viñales, Vinales 1 x Standard room for 2 (Double) - Breakfast is included

6 Tuesday 07 March 2017

Heading out into the Vinales valley, you will take a six kilometre picturesque walk amongst the impressive limestone hills (mogotes) and visit a tobacco plantation. Along the way, you will encounter traditional thatched drying houses, containing rows of tobacco leaves left to cure to improve their flavour. (09:00)

Casa Particular in Viñales, Vinales 1 x Standard room for 2 (Double) - Breakfast is included

7 Wednesday 08 March 2017

Travel from Vinales to Trinidad passing colourful signs with unmistakable political messages celebrating the heroes of the Cuban revolution. En route, you can stop in Cienfuegos, meandering with your guide around this elegant neoclassical town, seeing both the statue of national hero Jose Marti in the central square and the ornate Tomas Terry theatre.

Casa Particular in Trinidad 1 x Standard room for 2 (Double) - Breakfast is included


Day by day summary of your travel arrangements 11


This morning you will be visiting the Valley de los Ingenios, home to the Cuban sugar industry that experienced its heyday during the 18th and 19th centuries. You will come across sugar cane mills, plantation houses and slave barracks, JDLQLQJ�DQ�LQVLJKW�LQWR�D�NH\�FRPSRQHQW�RI�&XED·V�HFRQRPLF�and social history. (09:30) Afterwards, with your guide, take a wander around Trinidad's pretty cobbled streets flanked with pastel coloured houses, and soak up the relaxed atmosphere of this delightful colonial city. (11:30)



Today you will take a ride in a Soviet jeep to Topes de Collantes nature reserve, where you will be able to take in spectacular views of mountain and valley landscapes. You will visit a coffee plantation and try some exquisite blends, take a three kilometre walk to the picturesque waterfall of La Cascada, and also visit a typical rural farmhouse to break for a local lunch. (09:00) At leisure in Trinidad this afternoon. Please refer to your detailed itinerary for recommendations on your free time.



Travel from Trinidad to Cayo Santa Maria via Santa Clara, and see the impressive Che Guevara monument and mausoleum.

Hotel Melia Buenavista, Cayo Santa Maria 1 x Royal Suite The Level for 2 (Double) - All meals and drinks included


Totally relax at Cayo Santa Maria. Hotel Melia Buenavista, Cayo Santa Maria 1 x Royal Suite The Level for 2 (Double) - All meals and drinks included

12 Monday 13 March 2017


13 Tuesday 14 March 2017


14 Wednesday 15 March 2017





12 Day by day summary of your travel arrangements




You will be met at your beach resort and driven to Havana airport, passing fruit plantations and verdant rolling countryside en route. Direct premium economy flight from Havana to London with Virgin Atlantic.

Overnight on plane.


Arrive home with inspiring stories, brilliant photos and wonderful memories of Cuba!

Quotation

Quotation 13

Quotation reference TGG233028-A (All prices are per person based on 2 people travelling)

Arrangements as specified per person ____________________________________________________ £6,285

..........................................................................................................................................................................................................................

Please note the following supplements and/or upgrade options per person:

Royal Suite at Melia Buenavista in Cayo Santa Maria __________________________________________ £245

Standard Room at Hotel Santa Isabel in Havana _____________________________________________ £200

..........................................................................................................................................................................................................................

Price excludes any deposit or balance payments made.

How to book If you are happy with the arrangements outlined within this itinerary and would like to book, please forward your completed booking form and the deposit specified above. If you would like to revise the itinerary, feel free to contact me and I can prepare another version which will hopefully match your requirements. The deposit can be paid by cheque, bank transfer or credit / debit card. Please make cheques payable to Audley Travel. Please see below for more information on paying by credit card. On occasions, we may be asked by suppliers to make payment to them earlier than normal. Such requests may, for example, be made in order to secure flights, accommodation and other services during periods of peak demand. Whilst suppliers may have no contractual right to make such requests, failure to comply with them may result in the loss of confirmed arrangements. Where this situation arises, we reserve the right to ask you to make payment of the requested sum within a stipulated period and prior to balance due date. We will of course endeavour to avoid doing so if we can. Any such part payment will be treated as part of your deposit for the purposes of our terms and conditions. Payment by credit card Please note that we do not charge a fee on deposit payments by credit card, except when a deposit is more than 15%. In this situation a charge will apply. Credit card fees are detailed on the booking form. Balance or full payment is subject to a 1.20% fee on most credit cards, except for AMEX which is 2.00%. We make a credit card charge due to the high fees passed on to tour operators by the credit card companies: we do not make a profit on this charge. We have chosen to make this transparent rather than including it within the trip price. You may therefore wish to pay the balance by bank transfer, debit card or personal cheque. Terms and Conditions The Terms and Conditions that apply to all of our holidays are detailed at the back of this booklet. By paying the deposit you are confirming you have read and accept the Terms and Conditions on behalf of all persons named on the booking.

Availability of accommodation and services Due to the complex nature of tailor-made itineraries we do not check the availability of accommodation and services when initially planning your trip although we do avoid including properties that we know are full. Once you have confirmed your wish to proceed with the travel arrangements by returning a completed booking form and deposit we immediately start to reserve your accommodation and services. If any accommodation or services are no longer available then we will do our utmost to find a suitable alternative. Not included in the price x Meals not indicated within your itinerary. x Where applicable, local airport departure taxes; payable

locally on departure in some locations. x Where applicable, locally payable car hire related

charges, including optional excess reduction. x Items of a personal nature such as laundry, drinks, etc.. x Tips for your guide and driver (discretionary). x Any camera or video fees at any sites. x (QWUDQFH�IHHV�DQG�RWKHU�FRVWV�ZKHQ�RQ�IUHH�WLPH·� x Travel insurance (see general information section). Audley price policy We are confident that we offer excellent value for money and constantly monitor our prices to ensure we remain competitive. If another company quotes what appears to be a lower price then we are happy to review our price with you, however, in our experience when we examine alternative quotations we invariably find differences in the arrangements. These may be subtle or more fundamental, but the impact these can have on your enjoyment is considerable. If you are able to provide a copy of the other proposal (with the name of the tour operator omitted if you prefer) we will compare the arrangements and forward a detailed reply to you.

Why travel with us?

14 Why travel with us?

The New Mill, our offices on the outskirts of Witney in west Oxfordshire Reputation and quality Well over 80% of our clients have travelled with us in the past or have had Audley recommended to them. When you book with us you are assured of quality arrangements if only for the fact that we simply cannot afford to risk our excellent reputation. Our service has been recognised by the readers of well-known publications including the Guardian & Observer, the Daily Telegraph and Wanderlust magazine, where we have consistently IHDWXUHG�LQ�WKHLU�¶EHVW�WRXU�RSHUDWRU·�awards for a number of years. Personal service We are committed to offering you a very personal service, with all your arrangements being handled by one country specialist. They will remain your one point of contact and will take responsibility for the smooth operation of your trip. They are supported by a team of specialists for that region and a professional administration and management team. From the moment you contact us, we are here to answer your questions accurately and honestly, be they about specific arrangements or any more general queries you may have. We are experienced travellers with a thorough and in-depth knowledge of our specialist destinations, and the benefit of this experience is yours throughout. When we do not know the answer to a question we will endeavour to find out and get back to you as soon as possible.

Quality service when you are travelling We take a good deal of care when choosing our travel partners overseas, taking into account their quality of service, guides and vehicles. We have built up many long-standing relationships, ensuring that they deliver the level of service demanded by Audley clients. Our local guides and drivers, where appropriate, are the people you will meet. In many cases we know them personally, in all cases we ensure that they are of the highest calibre. They are there to do much more than show you specific sights and provide factual information. They will be able to tell you about local life, culture, cuisines and customs; and, where applicable, act as translator. In certain parts of the world a specialist guide is more appropriate, for example, a wildlife expert.

First class guides A smooth journey We have procedures in place for dealing quickly and efficiently with mishaps from minor flight time alterations to more fundamental changes. If problems do occur we will rapidly rearrange your itinerary to make best use of your time given the changed circumstances, not simply cancel part of your trip or leave you sitting in an airport waiting for hours for a rescheduled flight. Importantly, in these situations we will do everything possible to minimise any extra costs involved ² in the vast majority of cases no extra charges will be made. If a problem does occur while you are travelling you can contact us on our 24 hour number. We will do everything in our power to rectify the problem immediately rather than allow it to spoil your trip.

Detailed travel documents Approximately two to three weeks before you travel we will send you all your travel documents presented in a convenient travel organiser. As well as your full itinerary and travel documents, there will also be additional information such as recommended restaurants and practical tips. A few days before you travel your specialist will call you to have a final talk through your itinerary and answer any last minute questions you may have.

Responsible travel We have a firm commitment to minimising the environmental and social impact of travel, and strive to ensure that a visit from an Audley client has a positive effect on the destination. We have a firm commitment to the principles of ¶UHVSRQVLEOH�WUDYHO·�DQG�KDYH�EHHQ�awarded AITO 5 star status (the highest achievable) for our policies and practises. We continue to work with AITO, and a number of other bodies, to improve our policies. For more details please refer to our website (www.audleytravel.com/rt) where you will find details of our responsible WUDYHO�SROLF\�DQG�DOVR�RXU�7UDYHOOHUV·�Code. If you are particularly interested in these issues, your country specialist will be able to tell you more. Legal liability We are a UK company and hence must fully comply with English law. When booking with us you can rest assured that your arrangements are carefully planned as we have a reputation to maintain and are legally liable for any omissions or negligent acts. You may not find you have this level of reassurance if you make your own travel arrangements independently.

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Introduction to Cuba

Introduction to the region 15

Key facts:

Population: 11.42 million

Land area: 110.86 thousand square kilometres

Major languages spoken: Spanish

Currency: Cuban Peso

Time difference: GMT-5 hours

Capital city: Havana

Introduction

The crocodile shaped island of Cuba lies just 170 kilometres south of the Florida Keys, but is a world away from its powerful American neighbour. The largest of all the Caribbean islands, it is an addictive mixture of lavish Spanish colonial architecture, imposing communist statues and plazas, sublime powder-white beaches, teeming coral reefs, densely forested mountains and verdant tropical plantations. The country's unique and turbulent history weaves a fascinating tale, from Spanish colonial rule and the slave trade to Batista's dictatorship and Castro's revolution. This is mirrored in its vibrant culture, thriving arts scene and flamboyant music. Since the collapse of the Soviet Union, Cuba's economy has struggled and this, combined with the US embargo, is still very much in evidence. Although Cuba's focus is now on tourism to ensure its future prosperity, the country is a law unto itself when it comes to quality of hotels, food, service and transportation. It may be a Caribbean island with the climate, scenery and wonderful beaches to match, but the fact remains it is a communist country battling with a crumbling infrastructure and the continuing US embargo.

Without doubt all of this adds to the charm of this intriguing country, but it also means that Cuba's ability to maintain service levels and standards is far less reliable than that of other developing countries in the world. Capital investment is restricted and requires approval by the government. The Cuban government sets most prices and rations goods, and prices are higher than most people expect of a country with these issues. Even simple items that we take for granted, such as bread, can be hard to come by. Moreover, any firm wishing to hire a Cuban must pay the Cuban government, which in turn will pay the company's employee in Cuban pesos. The government's regulation puts the brakes on private enterprise and, with a strictly enforced regulated wage system, disincentivises some of the local people. With Raul Castro now in power, change is occurring but progress is slow.

Accommodation throughout the country varies enormously and is often a little rough around the edges. There are a few good hotels in Havana and a handful outside of the capital, but they are not comparable to the highest international standards. We tend to recommend staying at the more characterful and traditional hotels, wherever possible, as this gives you the best insight into Cuban life both past and present. With Cuba's ever increasing popularity and limited accommodation choices, we are unfortunately increasingly finding that tour groups are also staying in the places traditionally used by more independent travellers. The standard of hotels tends to deteriorate the further east you go and can be at best described as basic but functional so this is something to be mindful of when planning your trip.

Shortages in supplies are also an issue throughout the country and can affect your stay wherever you are. The smaller hotels in particular throughout Cuba are often unable to guarantee basics and are subject to temporary water shortages, damp, ineffective air-conditioning, power cuts and often vary in service standard from day to day! Cockroaches are also generally present in Cuba and can sometimes be spotted in hotels.

The beach properties are either of the large all-inclusive style inhabited by package tourists, or very simple, in stunning ORFDWLRQV��7KHUH�DUH�UHVRUWV�DQG�KRWHOV�WKDW�GHVFULEH�WKHPVHOYHV�DV�OX[XULRXV�EXW��VDGO\��WKH�UHDOLW\�RIWHQ�GRHVQ·W�PDWFK�WKH description. In our opinion, there is no such thing as a five star hotel in Cuba, despite the fact that some of them charge five star prices! You should also be aware that many of the government-run hotels in Cuba are notorious for overbooking their reservations, and although we do our best to reconfirm all bookings and to avoid using those hotels that repeatedly overbook, in certain areas we have no choice but to offer these properties. You therefore need to be prepared for last minute unavoidable changes en route in the unlikely event this should happen, as the hotel involved only has to commit to offering you an alternative hotel.

Please note, check-in time at most hotels is quite late in Cuba, at 3pm-4pm, so if you are arriving earlier in the day be prepared that your room might not be ready.

2XU�ORFDO�JURXQG�DJHQWV�DUH�WKH�PRVW�UHOLDEOH�RSHUDWLQJ�WKURXJKRXW�WKH�FRXQWU\��7KH\�GR�WKHLU�XWPRVW��LQ�&XED·V�LGLRV\QFUDWLF working environment, to reconfirm reservations, check hotels, services and employ the best guides available. Unfortunately, as a private company in Cuba, they are unable to own cars, and are therefore reliant on hire cars and taxis provided by the state, the standard of which cannot be 100% guaranteed, despite their best efforts. Transfer pick-ups can be delayed and you should be aware that although the majority of journeys run smoothly, vehicles only have to comply with local standards and not those of the UK. This can mean vehicles are likely to have seen better days, can be a bit grubby and are often without seat belts. On occasion, they can break down, as parts are so difficult to come by.

Travelling in Cuba is without doubt an incredible cultural experience and it should be treated as such. Cuba is definitely not a


16 Introduction to the region

country that should be visited if you are looking for luxury, or a trip where everything runs like clockwork. The appeal of Cuba is that it has remained free of Western influence and commercialisation: there are no advertising hoardings or fast food restaurants. The countryside is beautiful, the beaches are stunning and most of all the people are wonderful. The colonial architecture, history and music all add further to its appeal, culminating in a unique holiday that you will never forget. Anyone visiting with an open mind, a sense of humour and an adventurous spirit will be more than rewarded by what they find.

You are travelling to Cuba during one of the most exciting and interesting periods in its history, when the change, that has seemed imminent for more than fifty years, is finally on the cusp of transporting Cuba to a new era. This makes a visit to Cuba all the more fascinating, as the communism of old slowly but surely meets with a more modern world. However, this change inevitably brings with it certain challenges, and these are being strongly felt within the tourism industry where relatively limited and basic infrastructure is struggling to keep up with increasing demands. The legalisation of private enterprise, including casas particulares for example, has created accommodation for foreign visitors that government run hotels just could not supply due to demand, but the private industry is not regulated in the same way, and for the first time the temptations of capitalism are allowing individuals to profit from the increased demand. Whilst hotel bumpings are still relatively rare, and our local partners do a wonderful job of managing the unique Cuban systems, there will inevitably be changes that they cannot control. This is all part and parcel of travelling to a country in the midst of huge change but we cannot stress enough that a trip to Cuba is very much an adventure, especially now.

** PLEASE NOTE, WHEN YOU HAVE A 'DRIVER ONLY' TRANSFER IN CUBA THIS IS A PRE-ARRANGED TAXI TRANSFER. THE DRIVERS USUALLY SPEAK LIMITED ENGLISH OR ONLY SPANISH AND YOU WILL HAVE A DIFFERENT DRIVER FOR EACH JOURNEY. THE STANDARD VARIES GREATLY EACH TIME. THEY ARE, HOWEVER, A COST-EFFECTIVE WAY TO TRAVEL FROM A TO B IN CUBA.

Cayo Santa Maria

J F M A M J J A S O N D

Avg Max Day Temperature (0C)

Avg Min Night Temperature (0C)

Avg Hours of Sunshine

Monthly Rainfall (mm) 39 36 44 70 171 186 114 133 176 190 82 39

Havana






Trinidad







Introduction to the region 17


18 Photographs of the region

Top: Havana, Cuba Left: Havana, Cuba Lower left: Cayo Santa Maria,Cuba


Photographs of the region 19

Top: Trinidad, Cuba Left: Street performers in Old Havana Right: Vinales,Cuba

Detailed itinerary for Philip & Sandra

20 Your itinerary in detail

Thursday 02 March, 2017

Hotel Santa Isabel, Havana Breakfast is included

Habanero past-time, Havana

London Gatwick Terminal: N to Havana Terminal: 3 Virgin Atlantic Airways - Flight No: VS 63 - Dep: 11:30 - Arr: 16:40 - (same day) - Duration: 10hr 10min; Class: Premium Economy; Non-stop flight

Havana introduction La Habana was founded in 1519, prospering from the Spanish conquest of Mexico and Peru due to its strategic position as a gathering point for treasure-laden ships bound for Spain. It quickly became the most important port in the region; and after a brief occupation by the British, was returned to the Spanish, who fortified the city and opened free trade.

Havana grew wealthy from shipping sugar, rum, tobacco and coffee to the world. This is beautifully reflected in its magnificent architecture, plazas and monuments. Wars and revolution have done little to damage this heritage, making it one of the finest examples of a Spanish colonial city anywhere in the Americas. Today many of the city's lavish palaces have been, and continue to be, converted into museums; such as the Museo de la Revolucion, housed in the former Presidential Palace, and many more in Habana Vieja (the old city), which is a UNESCO World Heritage Site. Whilst dilapidated in places, they continue to retain a certain faded charm to this day, which along with a complete lack of advertising, other than political slogans, and presence of antique cars give Havana an air of nostalgia. Whilst traffic in Havana is still relatively light compared to other capital cities, the flurry of vehicular and pedestrian traffic on first sight can seem daunting to the uninitiated, which is why we always recommend taking a private walking tour on your first full day in order to help get your bearings.

Combine Havana's crumbling colonial architecture and vibrant music and arts scene with the resourcefulness and outgoing nature of the enigmatic Habaneros - the city's inhabitants - and you will discover why people return time and again to this intensely romantic, intoxicating city.

An inevitable consequence of recent changes in Cuba and the subsequent influx of tourists have led to a flurry of infrastructure projects, designed at some point in the future to lead to an improvement in services; the impact of which you may encounter on your trip. Havana's El Capitolio building, for example, is currently closed for repair, with no date set for reopening. It remains, however, a magnificent sight from the outside. Whilst we try our best to keep abreast of these works, as with most things in Cuba these are often chaotic and unpredictable and sometimes hard to avoid.

Havana, Cuba


Your itinerary in detail 21

Arrival Transfer to Hotel private escorted transfer by local taxi On arrival in Havana you will pass through immigration as normal; however, in Cuba the immigration official will stamp your Cuba Tourist Card rather than your passport. You will then need to pass through a door and continue to baggage reclaim. It can take a little time for your bags to come through and people are allowed to smoke in this area. Once you have collected your luggage you will be met by a representative from our ground agents, Cuba Select Travel, who will be holding a board with your name on it in the arrivals hall. They will also give you your welcome pack, which will include the details and timings of all transfers and excursions throughout your trip. Please check this on arrival and if you would like to request any changes to timings let the guide know on arrival as it is difficult to make any changes at a later date. Please keep this information with you throughout your trip.

You will then be transferred to your hotel by local taxi, which will take approximately 30 minutes depending on the traffic.

Friday 03 March, 2017


NOTE Keep an eye out for revolutionary antiques at the trader stalls encircling Plaza de Armas.

Cathedral, Havana

Morning walking tour of Havana Vieja private excursion with your guide Havana Vieja is the historic colonial heart of the city and the main purpose of this tour is for you to get your bearings in this atmospheric part of the city. The walking tour covers the four most important squares, each of which has its own character and history. The Plaza De Armas has a peaceful ambience with thick, tropical vegetation sheltering an antique book market. Impressive baroque palaces surround the square such as the Palacio de los Capitanes Generales, now the Museo de la Ciudad which houses a statue of Christopher Columbus under towering Royal Palms. The Plaza de San Francisco has some impressive commercial buildings such as the old Stock Exchange and Customs House, however, the main attraction is the Basilica de San Francisco which dates back to 1580. Plaza Vieja is surrounded by pastel coloured town houses and is almost completely restored. The Plaza de la Catedral is home to the exceptionally beautiful Catedral de San Cristóbal as well as important examples of early colonial architecture. All the squares are linked by historic streets, such as Calle Obispo, which are like open-air museums containing historic shops, vintage car museums and even a chocolate factory. Old hotels such as the Ambos Mundos may also be visited where Hemingway wrote 'For Whom the Bell Tolls'. This tour usually takes between two and three hours.

Cigar factory tour shared excursion accompanied by your private guide Depending which factory is open you may take a taxi or walk for this tour. Havana cigars are considered the world's finest and the processes involved in hand rolling them can be seen at a number of Havana's famous factories such as Romeo y Julieta and Partagas. A tour of a factory typically lasts for one hour and you will see the entire highly skilled process of hand making a cigar, from the raw materials to the finished article. Your guide will accompany you to the factory and leave you with an official English speaking guide, who will conduct the tour on a group basis.

Please note:

Visiting days: Monday to Friday



Visiting hours: 9.00am to 1.30pm

Objects prohibited inside the factory: video and photography cameras and mobile phones. It is also prohibited to take any type of image of the cigar production process.

The areas open to visits are: stemming-leaves selection and hand-rolling.

The tour around the authorised areas will be led by a cigar factory official guide independently of the tour guide accompanying you.

Visitors under 18 years of age will not be allowed inside the factory.

Factories will close for visits every year from mid December to the end of January and from mid July to mid August and the Habana Cigar Festival, which is held every year during the last week in February. Factories will also close on national holidays.

THE ABOVE MENTIONED REGULATIONS (ESPECIALLY THE OPENING AND CLOSING DAYS AND HOURS) CAN BE CHANGED BY THE FACTORIES WITHOUT ANY PRIOR NOTICE.

Should the cigar factories be unexpectedly closed you will be taken to one of the IDPRXV�FLJDU�KRXVHV�LQ�+DYDQD��VXFK�DV�&RQGH�GH�9LOODQXHYD·V��ZKHUH�\RX�FDQ�DOVR�see the cigar rolling process and can taste and buy them.

Saturday 04 March, 2017


Ministry of the Interior, Revolution Square, Havana

Tour of modern Havana private excursion with your driver and guide in a classic American hard top car Modern Havana contrasts strikingly with the attractive colonial heart of the city. You will be picked up at a pre-arranged time from your hotel. The tour involves hire of transportation in a classic American car for two hours to explore the sights and is completely flexible (as long as you stay within the city limits).

Typically we suggest that you travel out past the impressive Capitolio building and take a drive along the city's famous Malecon seafront from Havana Vieja to the high rises and crumbling atmospheric streets of Vedado, passing the historic Nacional Hotel, or perhaps out to Miramar. Other sights you can include are the Plaza de la Revolucion, an imposing square dominated by a giant statue of Jose Marti, Cuba's most famous independence hero. This is a gathering point for political rallies and Fidel Castro's infamously long speeches, some of which have been known to exceed eight hours - perhaps stop here for some photos. Visiting the harbour fortress later in the tour is a great way to end, with a panoramic view of the city and Havana Bay: entrance to El Morro is included but you can pay extra locally to enter the cabaña, which today houses museums (formerly part of the fortress, then prison, and finally used by Che Guevara as a headquarters during the revolution).

This is a fantastic trip to take in a convertible car so we always request these, but please note that it cannot be guaranteed and a hard top car is sometimes used. As with all tourist services in Cuba, the use of cars by guides in Havana is strictly monitored and it is important to note that the official guides are not permitted to use privately owned cars for these tours. They must instead use the state owned cars and a state employed driver. Frustratingly, the state owned classic cars have not always been as well looked after as the privately owned cars you may see around Havana, but we still think this is a very special experience and one not to be missed while in Havana!

Buena Vista Social Club Performance Entrance only (no dinner or transfers) You will need to make your own way to wherever the Buena Vista Social Club are performing tonight - usually the Café Taberna or The Rum Museum but



occasionally The Hotel Nacional too - at approximately 9.30pm. The Buena Vista Social Club was a members club in Havana, Cuba that held dances and musical activities, becoming a popular location for musicians to meet and play during the 1940s. In the 1990s, nearly 50 years after the club was closed, it inspired a recording made by Cuban musician Juan de Marcos González and American guitarist Ry Cooder with traditional Cuban musicians, some of whom were veterans who had performed at the club during the height of its popularity. The recording, named Buena Vista Social Club after the Havana institution, became an international success, and the ensemble was encouraged to perform with a full line-up in Amsterdam in 1998. German director Wim Wenders captured the performance on film, followed by a second concert in Carnegie Hall, New York City for a documentary that included interviews with the musicians conducted in Havana. Wenders' film, also called Buena Vista Social Club, was released to critical acclaim, receiving an Academy Award nomination for Best Documentary feature and winning numerous accolades including Best Documentary at the European Film Awards.

None of the original members of the Buena Vista Social Club are no longer performing but this is a tribute to their music. The songs are timeless and very authentically Cuban but please note that this performance is now very popular with WRXULVWV�DQG�JURXSV�DQG�PRUH�RI�DQ�¶DXGLHQFH�SDUWLFLSDWLRQ·�DIIDLU�VR�H[SHFW�WR�EH�up and dancing and singing along.

You will be provided with the relevant tickets for this event locally. Seats are allocated to those people who are having dinner at the venue so you may find yourselves sitting towards the back of the room. We advise arriving about half an hour prior to the start of the show to have the best chance of finding a good seat. Please note that the food at the venue gets consistently poor feedback so we do not advise having dinner there even for the sake of a good seat! The show finishes at about 11:30pm and you can then make your way back to the hotel, either by walking or taxi (approx. 5 ² 10 CUC depending on where you are staying).

Seats can't be pre-booked so we advise getting to the venue early.

Sunday 05 March, 2017


NOTE Indulge in an ice cream coffee at Café El Escorial, located at the corner of Plaza Vieja.

Locals fishing off the Malecon, Havana

At leisure in Havana recommendations for your free time - not included Havana has a bewildering number of sights so a walking tour of the capital on your first day is a great introduction to the city and a good way to get your bearings for the rest of your time here. After this you could simply spend days wandering the cobbled streets and drinking mojitos overlooking atmospheric plazas, taking in the beautiful architecture, unique culture and vibrant sights and sounds that make up Havana. Many of the following will be visited during your walking tour but are well worth revisiting if you have some spare time.

Havana Vieja has many museums, restaurants, bars and historic shops to take in. Highlights are the Catedral de San Cristóbal in Plaza de la Catedral, the Plaza de Armas and the Basillica San Francisco in Plaza de San Francisco. If you have enough time, a visit to the rum museum and chocolate museum is highly recommended!

Central Havana is a short walk through run down atmospheric streets from the old town and the imposing Capitolio building is one of the main sights. This building is a symbol of the city and is a loose imitation of the Capitol building in Washington. The Parque Central is a leafy square surrounded by 19th and 20th century buildings such as the historic Hotel Inglaterra and the magnificent Gran Teatro. The Paseo del Prado is a picturesque boulevard lined with trees, bronze lions and marble benches with many interesting sights such as the Hotel Sevilla and Museo de la Revolucion. The Malecon on Havana's seafront runs for seven kilometres from Havana Vieja to the modern quarter of Vedado. You can stroll along the Malecon but expect plenty of attention from local street hustlers known as 'jineteros'. You might like to take a 'Coco Taxi' or classic car ride at sunset to the historic Nacional



Hotel for a cocktail. The Castillo del Morro is a sturdy 16th century fortress which guards the entrance to Havana harbour. Every evening at 9pm a volley of cannon shots is fired by soldiers dressed in 18th century uniforms.

Monday 06 March, 2017

Casa Particular in Viñales, Vinales Breakfast is included

Vinales, Cuba

Havana to Vinales transfer by private vehicle with chauffeur-guide Your chauffeur-guide will take you west out of Havana, passing through the city's atmospheric and bustling suburbs, travelling on the autopista in to the beautiful countryside of Pinar del Rio province. As you approach Viñales the road gently winds its way in to the beautiful Sierra de los Organos, where rolling hills are covered in thick tropical vegetation, towering royal palms and fragrant pine forests. This drive will take between two and three hours.

Vinales introduction Just a few hours west of Havana is the peaceful province of Piñar del Rio, a region of impressive limestone mogotes ('hills') impassively guarding verdant tobacco plantations, where high quality dark tobacco is processed into some of the finest cigars. The landscape of Valle de Viñales is a designated UNESCO World Cultural Landscape; and is particularly striking, with the mogotes rising almost vertically out of the flat ground.

This dramatic valley is popular for walking, exploring caves or simply relaxing and taking in the surroundings. In January and February, unpredictable cold fronts can hit here, so you should be prepared to bring a warm fleece.

Vinales, Cuba

At leisure in Vinales recommendations for your free time - not included Vinales is worth visiting for the scenery alone and is undoubtedly one of Cuba's most picturesque regions. The best place to view the valley is from the Los Jazmines Hotel early in the morning when mists still blanket parts of the valley floor, which makes for a memorable photograph. The valley is famous for its vast system of subterranean caves; one of the most popular to visit is Cueva del Indio (Indian Cave) which has well lit caverns and a pleasant underground boat trip. For the more adventurous the Gran Caverna de Santo Tomas boasts almost 18



kilometres of underground galleries. Vinales town is a sleepy, pleasant place dotted with colonial buildings and is a better place to withdraw money than the hotels. Activities such as walking, cycling, horse riding, cave visits, climbing and salsa can all be arranged locally through your hotel.

Important information about Casas Particulares in Cuba information only Staying at a casa particular in Cuba

Casas, as they are often known, have been permitted by the state since the mid-90s when the government allowed families to rent rooms in their home to tourists, but it was only in 2014 that rules were relaxed slightly to allow foreign tour operators to book these.

The ever increasing numbers of visitors to Cuba mean that all tourist accommodation is in high demand, and we have found that casas are a wonderful alternative to state-run hotels in some areas of the country where availability is particularly limited. They provide an opportunity for travellers to meet and stay with local Cubans and learn about their lives. However, it is worth being aware that accommodation in a casa is often quite rustic with basic facilities - even compared to Cuban hotels!

The style and standard of a casa varies from property to property- some are most similar to a homestay where you will share an entrance with the family and have a private ensuite room (usually with your own key but in some cases you will need the family to let you in) many will have a private entrance to their tourist accommodation, and some will be more akin to a boutique b&b with more slick operation.

We and our local team have tried to inspect as many properties as we can and all are licensed by the Cuban government, but they will not need to adhere to the same regulations as a hotel. Please ensure that you familiarise yourself with the property on arrival and identify exit points in case of an emergency - please speak to your hosts or call our local partners if you have any concerns.

English is spoken to varying degrees and in some casas not at all- we recommend taking a phrasebook!

,W�ZRXOG�EH�XQXVXDO�WR�ILQG�¶OX[XULHV·�LQ�D�FDVD�VXFK�DV�DLU�FRQGLWLRQLQJ��PLQLEDU��safety deposit box. We therefore recommend that you take good care of valuables and keep these on you at all times. Noise can be an issue everywhere in Cuba, with music and street noise common wherever you are staying- this may be more noticeable when staying in a private home so light sleepers would be recommended to take ear plugs.



Tuesday 07 March, 2017

Casa Particular in Viñales, Vinales Breakfast is included

NOTE Learn about traditional tobacco harvesting in the Pinar GHO�5LR�SURYLQFH«

NOTE ...entailing picking, curing and fermenting both the wrapper (corojo) and filler (criollo) leaves.

Local tobacco farmer, Vinales

Tradiciones Campesinas Trail (Easy) shared trek with a small group Best in the morning, this tour allows you to experience this extraordinary area by foot. You will need to make your way in to Vinales town centre to the Cubanacan offices, which is in front of the Jose Marti park, where you will present your voucher for the start of this tour. A taxi from your hotel will cost around CUC5. Today's walk will take you to admire the mogotes rocks that Vinales is famous for. The mogotes (limestone formations) are home to many endemic species in the region. This is a six-kilometre trail that will last about four hours.

Wednesday 08 March, 2017

Casa Particular in Trinidad, Trinidad Breakfast is included

Cienfuegos,Cuba

Vinales to Trinidad via Cienfuegos transfer by private vehicle with chauffeur-guide You will set off from Viñales after an early breakfast, winding down from the cool Sierra de los Organos through beautiful surrounds. It will take five to six hours to reach Cienfuegos. Following the autopista you continue east into the province of Matanzas, passing large colourful signs with unmistakable political slogans and messages celebrating heroes of the revolution. Turning off the highway you pass through the industrial outskirts of Cienfuegos and into the colonial centre of the city which is set on a picturesque bay, framed by the Sierra del Escambray in the distance.

After a drive up the picturesque district of Punta Gorda you will have time for a walking tour of the well preserved colonial centre of Cienfuegos which was recently declared a UNESCO World Heritage Site. The focus of this tour will be on the city's main square Parque Marti, which is surrounded the impressive Palacio del Ayuntamiento, the elegant Italian style Teatro Tomas Terry and the neo-classical cathedral. Your guide will suggest a restaurant for lunch to suit your needs for which you will need to pay locally. Continue driving for another hour, passing large mango plantations before twisting through the foothills of the Sierra del Escambray. The surroundings quickly become more arid as the road follows the Caribbean coast, over numerous bridges crossing rivers which flow from the mountains before arriving in Trinidad.



Trinidad introduction The wonderful city of Trinidad has a time-warp charm, with baroque church towers, red-tiled rooftops and a maze of cobbled-stone streets, beautifully preserved as a living museum. The city was founded in 1514 by the Spanish conquistador Diego Velasquez, and became a major centre for trading sugar and slaves for almost 200 years. The wealth generated by the landowners during this region's dark past is reflected in the treasure trove of colonial architecture found in Trinidad's centre, which was declared a UNESCO World Heritage Site in 1988. A long period of isolation from 1850 to the 1950s has protected the city from development, leaving the original layout largely unchanged. To escape the summer heat, excursions can easily be arranged into the cool air of the surrounding mountains, ideal for those interested in walking and beautiful scenery. Extensive restoration work can be seen throughout the colonial centre and work continues today, down to the finest details, such as street lights and the whitewashed railings surrounding the main square.

Trinidad,Cuba





NOTE Gain excellent panoramic views over Trinidad by climbing the tower of Museo Historico.

Trinidad's historic centre

Morning walking tour of Trinidad private excursion with your guide The compact colonial centre of Trinidad is one of the most sublime in Latin America. The cobbled streets, terracotta rooftops and pastel-coloured houses are easily explored in a morning, when the light is good for photography and the temperature is still comfortable. The walking tour is completely flexible, as you have a private guide, so if there is anything specific you want to see, just ask. Typically, you will take in the Palacio Cantero, an impressive neoclassical palace owned by a wealthy doctor who used to treat the sugar barons. The building is now the Museo Historico Municipal, and has a beautiful courtyard. If you climb the rickety steps to the tower, you will be rewarded with beautiful views of the city. The Canchanchara is an 18th-century townhouse with lively music and a bar serving a traditional drink of the same name which is made from lime, water, honey and a healthy portion of rum. The Palacio Brunet overlooks the tranquil main square and the Plaza Mayor, with its distinctive wrought-iron railings, towering royal palms and colourful buildings. The palace now houses the Museo Romantico, which contains a fine collection of antique furniture from the colonial period. If you pay the 3 convertible pesos to get to the second floor you can take a beautiful picture of terracotta rooftops stretching away to the church tower, which is framed by the mountains in the background. After the tour your guide will suggest somewhere suitable for lunch (pay locally).

Visit to Manaca Iznaga, Valle de Ingenios private excursion with your guide Driving out of Trinidad you leave the semi-arid landscape behind as you approach the verdant Valle de los Ingenios, a region of fertile fields of sugar cane at the foot of the Sierra del Escambray. There is a beautiful view of the valley from the Mirador de la Loma. 'Ingenios' were sugar cane estates built in the valley in the 19th century which led to the region becoming the world's largest cane exporter. The valley is steeped in history and at one point had a population of over 1 million slaves, half the population of the entire country at the time. You will visit the Manaca Iznaga Estate which is the most impressive and the landowner's elegant house is still in good condition. The 'barracones' (slaves huts) are also still standing and there is a 45 metre high tower built in 1830 by the owner of the estate Alejo Iznaga. You can climb the tower for a great view but the steps are old and rickety, it is certainly not for the faint hearted!

Macana Iznaga is located approximately 20 minutes in the car from Trinidad. This excursion will last around 2 hours.





Topes de Collantes, Trinidad, Cuba

Guanayara tour to Topes de Collantes private excursion with a local guide from Trinidad This day trip is a great way to discover a part of the beautiful Sierra del Escambray Range, which stretches across the provinces of Cienfuegos, Villa Clara and Sancti Spiritus, encasing Trinidad on the Caribbean coast. A steep 30 minute and extremely bumpy ride in a jeep takes you out of Trinidad up to the fresh, clean air of Topes de Collantes. You will stop en route to catch the beautiful views of the mountains and surrounding landscape. The hills are covered in thick, tropical vegetation - pine, eucalyptus and luxuriant ferns - and you will have the opportunity to visit a coffee plantation and museum to try some blends. You will then take a three-kilometre walk through the mountains to La Poceta del Venado and La Cascada, a picturesque waterfall and pool where you have time for a swim. After time at the falls you will visit La Gallega, a typical rural farmhouse that has a ranch-type restaurant next door where you break for lunch. This afternoon you will be driven back down to Trinidad.

At leisure in Trinidad recommendations for your free time - not included Trinidad's colonial centre is wonderfully compact and simply wandering through its many colourful cobbled streets is a great way to explore it. There are a number of small cafés and restaurants where you can sit to soak up the sleepy atmosphere. It is also possible to book a range of tours locally to explore the beautiful Escambray Mountains, which are ideal for walking and swimming in waterfall pools. A rather lovely, but irregularly running, train travels through the Valle de los Ingenios to visit old, rundown sugar cane estates (please note these tours often require a minimum of six people - ask your guide for details locally). Playa Ancon is just a short taxi ride away, if you'd like to relax on the beach, and if you want to avoid the all-inclusive resorts, head to the quiet town of La Boca, where there is a beautiful stretch of white sand framed by colourful Flamboyen trees. There are also some fantastic botanical gardens about 40 kilometres away on the road towards Cienfuegos (entrance 2.5CUCs).

Evenings in Trinidad are generally quite low-key, and strolling through the dimly lit old town is a good way to get a feel for daily life in Cuba. The light at sunset is also perfect for photography. The Casa de la Trova is excellent in Trinidad (located next to the main square), or you might like to join the locals dancing the night away in the square.


Hotel Melia Buenavista, Cayo Santa Maria All meals and drinks included

Monument to Che Guevara, Santa Clara

Trinidad to Cayo Santa Maria via Santa Clara and Remedios(museums closed Mondays) transfer by private vehicle with chauffeur-guide You will be driven west out of Trinidad following the scenic coastal road toward Cienfuegos before turning north to Santa Clara. This city is famous for the battle that took place in 1958 between Batista's army and Che Guevara's guerrillas, which marked the beginning of the end for Batista's dictatorship. During your time in Santa Clara, you will stop at the imposing memorial to Che Guevara in the Plaza de la Revolucion. It was built to commemorate the 30th anniversary of the battle for Santa Clara, which marked the turning point in the revolution. There is a museum, mausoleum and impressive bronze statue of the famous revolutionary hero. Another place of interest is the 'Tren Blindado' monument, which re-creates the sequence of events leading to the derailing of an armoured train sent to the city by Batista to try and stop Guevara's guerrillas from taking Santa Clara. A buffet-style lunch is usually at a restaurant called Los Caneyes, which is out of the city centre and named after the Indians who inhabited the region in pre-colonial times. The food is generally quite good and there is plenty of it (you will have to pay locally).

You then turn north, passing through pleasant rolling countryside interspersed with sleepy rural villages, fruit plantations and ubiquitous royal palms before arriving in



Remedios. This tranquil little country town has a well-preserved colonial centre and its church is considered one of the most important in Cuba. You will have time to stroll around the main square and through the atmospheric streets if you wish. You then cross the 50-kilometre causeway known as 'el Pedraplen,' which connects the mainland with the northern cayes. As you approach Cayo Santa Maria, locals can often be seen fishing off any of the 50 bridges on the causeway.

Cayo Santa Maria introduction Cayo Santa Maria is part of the Cayos de la Herradura archipelago and is the largest, most northerly caye in the island group. Much of the island is covered in thick mangroves, which are an important natural habitat; home to plenty of jutias - a type of rRGHQW�VLPLODU�WR�SRVVXPV��7KH�PDLQ�UHVRUWV�DUH�VHW�DORQJ�WKH�LVOHW·V�beautiful north coast, which has a seemingly endless stretch of white sand lapped by warm, deep-blue water.

Cayo Santa Maria is still pristine, beautiful and a perfect place to escape and relax for a few days. This is a remote and beautiful part of Cuba, but staying here means exploring is limited, with little to do outside of your hotel's complex.

Cayo Santa Maria,Cuba



Relax in style and enjoy the pristine white sand beaches of Cayo Santa Maria.

Monday 13 March, 2017





Tuesday 14 March, 2017


NOTE Perhaps pamper yourself with a spa treatment!


Wednesday 15 March, 2017










Cayo Santa Maria, Cuba

Cayo Santa Maria to Havana Airport - driver only private taxi transfer You will be met by your driver at your resort and driven across the 50-kilometre causeway that connects the mainland with the northern cayes. Passing through the sleepy port of Caibarien and its colourful wooden sugar warehouses, you continue past Remedios to Santa Clara, passing through verdant rolling countryside, fruit and tobacco plantations. You will then be driven west along the main highway back to Havana Airport in time to check in for your onward flight. This drive will take approximately four to five hours.

Havana Terminal: 3 to London Gatwick Terminal: N Virgin Atlantic Airways - Flight No: VS 64 - Dep: 20:10 - Arr: 08:50 - (next day) - Duration: 08hr 40min; Class: Premium Economy; Non-stop flight


Arrive Home!

Important Notes x Flight times and the daily order of sightseeing are subject to change. x Transfer times are approximate and subject to local conditions at the time of travel. x All flight times are local.

Accommodation

32 Accommodation

OUR ACCOMMODATION GRADING SYSTEM

Your accommodation is described on the following pages. Please do not hesitate to call us if you require any further information about any of the properties. We classify accommodation into the following categories. These are for your guidance only, they are based on the opinions of our staff and are therefore quite subjective.

Basic: Very primitive accommodation where we are not aware of anything better in the region. Simple: Clean and simple but limited facilities. Medium: A good standard of accommodation, reasonable range of facilities. First Class: A high standard of accommodation with a wide range of facilities. Deluxe: Superb accommodation with facilities and service to match. Opulent: 7KH�ZRUOG·V�PRVW�XQDVKDPHGO\�OX[XULRXV�KRWHOV��UHVRUWV�DQG�ORGJHV�

Accommodation

Accommodation 33

CASA PARTICULAR IN VIÑALES, VINALES Simple Accommodation will be in local homestay accommodation known as a ¶FDVD�SDUWLFXODU·�

There are just a few hotels in Viñales which have limited capacity and despite the views are quite simple, so a casa here can often provide a more central location and a great insight into local life.

Upon confirmation of your trip we will be able to tell you the name of the exact property where you are confirmed. We have visited a large number of casas in Viñales and have selected our favourites- these will be prioritised when making reservations but due to very high demand in Cuba and the fact that some properties have just one or two rooms, we will in some cases need to use properties that none of our specialists have visited.

HOTEL SANTA ISABEL, HAVANA Medium Despite being simpler than the internationally-run first class offerings in Havana, the Santa Isabel is the most impressive of Havana's many state-run colonial style hotels. The beautiful former mansion of the Counts of Santovenia has been a favourite hotel for merchants, artists and distinguished travellers since 1867, and enjoys an excellent location on the Plaza de Armas; one of the most important squares in Havana Vieja.

The property offers elegant, comfortable accommodation and a professional service whilst preserving many of its period features. The central courtyard is the perfect peaceful hideaway to escape to after exploring Havana, and the terrace offers excellent views of the city and Havana Bay. All profits of the hotel are

reinvested in the continued restoration of the city's historical centre.

There are 27 rooms and suites, all en suite and air conditioned with a safe, mini bar, satellite TV, hairdryer and telephone. Some rooms also have a terrace, while the suites offer a living room. Communal areas within the hotel include a TV room, solarium and restaurant; and Wi-Fi is available for a fee.

Our opinion: A wonderful colonial option, with a perfect location for exploring Havana Vieja.

Accommodation

34 Accommodation

prioritised when making reservations but due to very high demand in Cuba and the fact that some properties have just one or two rooms, we will in some cases need to use properties that none of our specialists have visited.

CASA PARTICULAR IN TRINIDAD, TRINIDAD Simple Accommodation in Trinidad will be in local homestay accommodation known DV�D�¶FDVD�SDUWLFXODU·��

7ULQLGDG�LV�RQH�RI�&XED·V�PRVW�beautiful and beguiling cities, but its popularity means that the few smaller hotels in the city centre are often fully booked months and even over a year in advance, with the alternatives being quite far out of the city centre. Most casas in Trinidad are located closer to the centre so easy walking distance for exploring the cobbled streets and squares.

Upon confirmation of your trip we will be able to tell you the name of the exact property where you are confirmed. We have visited a large number of casas in Trinidad and have selected our favourites - these will be

Accommodation

Accommodation 35

HOTEL MELIA BUENAVISTA, CAYO SANTA MARIA First Class The Melia Buenavista is part of a group of all-inclusive Melia resorts, located on the long, white sandy beach at Cayo Santa Maria; and is the most luxurious option in this area. Whereas most Cuban all-inclusive resorts have several hundred rooms and accept children, the Buenavista only has 105 rooms in total and is exclusively for adults aged 18 and over; making it a far more relaxing option.

It boasts very comfortable, spacious and well equipped rooms that overlook the sea, gardens or pool. All are en suite and air conditioned, featuring a king size bed or twin beds, an LCD satellite TV, telephone, safe, mini bar, coffee machine, hairdryer, whirlpool bath and Balinese shower.

Guests can make use of the resort's two swimming pools, three

bars, and three restaurants; as well as the spa, fitness centre, tennis court and three nearby beaches. All the Melia resorts on the caye are new developments, and benefit from foreign investment and management; ensuring a higher standard of service and accommodation than some other all-inclusives in Cuba. However, it is important to understand that this is only a good resort by Cuban standards; it is still not up to international standards. The service is still slow and laid-back, and the food is average compared to resorts in many other parts of the world!

The islet is still relatively undeveloped compared with more established areas, such as Varadero and Guardalavaca. It does operate on an all-inclusive basis, and, therefore, the majority of guests are package trip tourists; but for what it lacks in character, it makes up for in good facilities and the beautiful location.

Service is friendly and welcoming, and numerous excursions and activities can be arranged during your stay.

Our opinion: The Melia Buenavista is a welcome addition to the existing all-inclusive beach resorts in the northern Cayes. It is smaller, adult-only, and the rooms are of a higher standard than most of the alternatives. Melia seem to be making a concerted effort with food and service standards here; but they do not always quite hit the mark.

Charity support

36 Charity support

Audley has been supporting carbon reduction projects through Friends of Conservation since 2005 and in addition to this each individual department also supports charities of their choice with a yearly financial donation. These charities are ones that are close to their hearts and the team often chooses to fundraise to add to this amount. Here in the Latin America department we have chosen to support Amigos de Santa Cruz and Suma Qamaña. Amigos De Santa Cruz Santa Cruz La Laguna is a small Mayan community on the shores of Lake Atitlan in Guatemala. It has no road access and is surrounded by jagged mountains; the only way to get there is by boat from the lake. The community is believed by the Guatemalan government to be one of the 45 poorest townships in all of Guatemala with illiteracy and malnutrition among the highest in the country. Amigos de Santa Cruz, is a small charity established by a small group of foreign residents in 1998. The main focus of the charity is on education, both Primary and Secondary, in order to help develop a literate community who are better educated and able to improve their own lifestyles and future. The education projects provide books and other supplies for the Primary school along with a daily nutritional snack for the 400 children. They also run after school programmes for children with special needs. There is a computer education centre which provides access to educational resources and opens up communication with students from other cultures and parts of the world. The health projects provide the local community with clinical care and an immunization programme for the children. 7KH�YROXQWHHUV�JLYH�WDONV�LQ�WKH�VFKRRO�RQ�K\JLHQH�DQG�ZRUN�DORQJVLGH�WKHLU�VLVWHU�RUJDQLVDWLRQ�´)HHG�7KH�'UHDPµ�LQ�VXSSO\LQJ�a nutritional snack, daily vitamins, daily tooth brushing and hand washing for the children. They have built two new bathrooms for the school of 400 pupils.

Amigos also helps to distribute water filters to the community as a whole. These are easy to use and cheap to run and provide families with clean drinking water. Since the start of this in 2006 the number of intestinal illnesses such as diarrhoea and parasites has reduced dramatically. The isolation of the community combined with poor agricultural land, lack of waste management, shortage of drinking water DQG�ILUHZRRG�DUH�VRPH�RI�WKH�SUREOHPV�IDFHG�E\�6DQWD�&UX]·V�UHVLGHQWV��$PLJRV�GH�6DQWD�&UX]�DLP�WR�KHOS�ILQG�VXVWDLQDEOH�solutions to these problems. For further information please refer to www.amigosdesantacruz.org Suma Qamaña 6DQ�3HGUR�SULVRQ�LQ�/D�3D]��%ROLYLD·V�GH�IDFWR�FDSLWDO�FLW\��LV�HVWLPDWHG�WR�EH�KRPH�WR�DURXQG��LQPDWHV��DV�ZHOO�DV�VRPH of WKH�PHQ·V�ZLYHV�DQG�FKLOGUHQ�ZKR�ZRXOG�QRW�EH�DEOH�WR�OLYH�RXWVLGH�RI�WKH�SULVRQ�ZLWKRXW�WKH�KXVEDQG·V�LQFRPH��7KH�SULVRQ�LV�renowned for the unusual set up of being a society within the city, with varying standards of accommodation. Around 200-250 children and adolescents live within the prison walls and although there is basic childcare and education these children are often living in poor conditions and subjected to violence, as well as discrimination outside of the prison walls. Suma Qamaña is a small charity that was set up by a paediatrician to support these children (and those in other prisons), giving them a safe, quiet environment where they can receive education, healthcare and support outside of the prison. The main objective is to give the children the prospect of a better life, promoting education and study as well as vocational skills - WKH�QDPH�WUDQVODWHV�DV�¶OLYLQJ�ZHOO·�RU�¶JRRG�OLIH·�

http://www.amigosdesantacruz.org/

Charity support

Charity support 37

7KH�6XPD�4DPDxD�KRXVH�LV�VHW�XS�LQ�$FKRFDOOD�LQ�WKH�FLW\·V�VRXWKHUQ�RXWVNLUWV��DURXQG��PLQXWHV�IURP�6DQ�3HGUR�LQ�picturesque surroundings and daily transport is provided from the prison. The children can play in and outside here without the dangers of city traffic and without the pollution, helping to cultivate vegetables, look after the resident farm animals, read and play. Other facilities include a playground and sports field. Since setting up the charity the staff have been able to expand the project to assist more and more children, recently buying sewing machines and materials to be able to teach vocational skills to some of the older children.

If you would like more information about either of these charities please ask your specialist, who will be happy to tell you a bit more about the projects.

General information

38 General information

Travel insurance It is advisable to take out your travel insurance at the time of booking your trip as cover will commence for pre-departure cancellation from the policy issue date. This will, therefore, provide cover should you have to cancel your trip for an insured reason such as illness or serious accident.

We strongly recommend that you and all members of your party are adequately insured, providing financial protection against unforeseen circumstances. Cover should include medical expenses and repatriation in the event of accident or illness. In addition, we strongly recommend that you have cover for personal belongings, delay at your outward or homeward point of departure, personal liability, overseas legal expenses and cancellation. If you are undertaking any sports or adventurous activities, including trekking, on your trip you should also make sure that your policy covers these. Please also ensure you read the policy conditions and exclusions.

The type of trips we create and the requirements of Audley clients vary greatly. We have therefore listed below a number of companies who offer policies which may suit these varying requirements. You can find links to the companies' websites, at www.audleytravel.com/insurance. Other companies and policies are also available. We are unable to provide you with more detailed information and you should contact the company concerned directly for this. Please note this is general information only. We are not providing any specific advice on travel insurance or recommending any particular policy or insurer.

Trips of up to £5,000 pp A large number of companies offer insurance policies which include cover for cancellation charges of up to the full holiday cost.

Trips over £5,000 pp It can be more challenging to get insurance which includes cover for cancellation charges of up to the full holiday cost for higher value trips. A number of companies do, however, offer such policies. Thomson (in partnership with AXA) (0845 366 2212) offer cancellation cover up to £20,000 per person, American Express (0800 232 277) offer cancellation cover up to £12,500 per person and Insure and Go (0844 888 2787) offer cancellation cover up to £7,500 per person.

This information can also be found on our website www.audleytravel.com/insurance with links to the insurers· websites.

Clients over 65 years of age Many companies now offer cover to people over 65 years of age. However, if you are finding it difficult to get cover you could try Age UK (0845 600 3348) or Saga (0800 015 0757) both of whom currently have no upper age limit on their policies. See also the companies referred to under pre-existing medical conditions below. This information can also be found on our website www.audleytravel.com/insurance with links to the insurers· websites.

Pre-existing medical conditions If you have a pre-existing medical condition, there are a number of companies that may be able to help you. P J Hayman / Free Spirit (0845 230 5000) will consider most pre-existing medical conditions and they have no upper age limit on single trip policies. Age UK (0845 600 3348) and Insure and Go (0844 888 2787) will also consider a number of pre-existing conditions and may be able to help. Cancer Travel Insurance Services (0845 880 0163) specialise in travel insurance for people with non-terminal cancer and have no upper age limit on their policies. This information can also be found at www.audleytravel.com/insurance with links to the insurers· websites.

Non-UK residents If you are not a UK resident you will usually need to get insurance in your country of residence. Some insurance companies, such as Columbus Direct (0845 888 8893), will consider policies for non-UK residents. This information can also be found on our website www.audleytravel.com/insurance with links to the insurers· websites.

Once you have a travel insurance policy in place, please let your specialist know who your insurance company is and your policy number.

The above information is provided in good faith and is correct to the best of our knowledge. No liability is, however, accepted for any errors and all information must be checked directly with the insurance company.

Financial security We hold an Air Travel Organiser's Licence (ATOL) issued by the Civil Aviation Authority (ATOL number

4817). All the flight-inclusive holidays* that we provide are financially protected by the ATOL scheme. When you pay, you will be supplied with an ATOL Certificate. Please check to ensure that everything you booked is listed on it. Please see our booking conditions for further information about financial protection and www.atol.org.uk/ATOLCertificate for further information on the ATOL Certificate. *The flight inclusive holidays we arrange are ATOL protected providing they are made available in the UK. For further information, visit the ATOL website at www.atol.org.uk

Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme. Those package arrangements which are not protected by our

ATOL are covered by ABTOT, the Association of Bonded Travel Organisers Trust. This insurance means your money will be refunded or you will be returned to the starting point of your contracted arrangements if already abroad in the unlikely event of our being unable to provide your holiday due to our insolvency. (For more details please see Section 12 of the Terms and Conditions.) In these instances you will not receive an ATOL certificate with your invoice. Health It is essential that you see your GP or a travel clinic before booking your trip and before travelling to make sure that you have taken all the necessary health precautions. Some vaccinations require more than one visit with a period of weeks between injections. You should visit your GP at least six weeks before departure. For up to date medical advice you may wish to use the Medical Advisory Service for Travellers Abroad (MASTA).

0$67$�7UDYHOOHU·V�+HDOWK�Brief Before travelling abroad, you can visit www.masta-travel-health.com to obtain a ¶+HDOWK�%ULHI·�VSHFLILFDOO\�WDLORUHG�WR�\RXU�journey. Your brief will give information about immunisations and malaria as well as any Foreign Office advice and the latest health news.

http://www.audleytravel.com/insurance





http://www.atol.org.uk/ATOLCertificate

http://www.atol.org.uk/

http://www.masta-travel-health.com/

General information

General information 39

Other health information services are available, including www.nathnac.org and www.fitfortravel.nhs.uk

Deep vein thrombosis (DVT) The majority of international airlines now issue advice on how to lessen the risk of DVT, however, if you have any concerns, we recommend that you consult your doctor.

Pre-existing medical conditions/Disabled passengers It is essential that you advise us before booking if you have any disability or pre-existing medical condition which may affect your holiday, or any special requirements as a result of any disability or medical condition (including any which affect the booking process) so that we can assist you in considering the suitability of the arrangements and/or making the booking. It will also enable us to make sure you receive the relevant level of assistance when you fly. Full details must be confirmed in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. The nature of many of the destinations we travel to means that in the majority of cases they are unsuitable for those who are wheelchair-bound or have a lack of mobility. We will be delighted to discuss the feasibility of creating a tailor-made itinerary for you that takes into consideration your level of mobility. On our escorted group tours the Tour Leader is, unfortunately, unable to offer additional assistance to passengers with limited mobility and all such assistance will need to be provided by whoever the passenger is travelling with. We may request that you provide a letter from your doctor confirming your fitness to travel.

High altitude Your itinerary may include sections where the altitude exceeds 10,000 feet (3,048 metres). If you suffer from circulation, heart or respiratory problems we advise that you consult with your doctor before confirming your booking.

Smoking Airlines do not permit smoking on the aircraft. At the request of the majority of our clients we do not allow smoking on any form of transport used for our escorted group tours. Stops are regularly made where you will be able to smoke. For smokers travelling on a tailor-made tour we request that you check with your driver or guide whether smoking is permitted in the vehicle. Health and safety standards Each country has its own regulations and enforcement levels relating to health and safety standards. These do not always match the very high standards we are used to in the UK. We therefore recommend that you follow a few precautionary safety procedures. Always check where the nearest fire exit is and how to raise the fire alarm. Do not enter a swimming pool before checking the water depth first. For more suggestions please see the Important Information section in your Travel Organiser. Passport and visa information for British Citizens Passengers must hold a passport which is valid for at least six months following the return date of your holiday. British passport holders (full British Citizens) currently require visas, in advance of travel, for the following destinations featured in our brochures and on our website: Australia, Bhutan, Burma, China, Cuba, India, Kenya, Mongolia, Papua New Guinea (also available on arrival), Russia, Tanzania, Tibet, Uganda, the USA*, Uzbekistan and Vietnam**. Visas may be required for other countries but can be arranged on arrival. * British Citizens travelling to the USA require an ESTA ² please speak to your specialist for more information ** Visitors to Vietnam can obtain a visa on arrival but require a letter of authorisation from ourselves ² please speak to your specialist We are normally able to obtain visas on your behalf, please ask for details at the time of booking. Non-British passport holders should check with the relevant embassies as visa requirements may be different to those of British passport holders. It is your responsibility to ensure you have the correct documentation and visa stamp(s) for all sectors of your journey. Failure or inability to obtain all required visas for whatever reason does not entitle you to cancel without paying the applicable cancellation charges.

Travel advice The Foreign and Commonwealth Office Travel Advice Unit monitors all overseas destinations and offers advice to British travellers. In order to be fully informed of safety issues, crime rates, political stability and local customs you can view the advice at www.gov.uk/foreign-travel-advice. Flights and airlines The difference between a direct flight and a non-stop flight can cause confusion. To clarify, on a direct flight no change of aircraft is scheduled but touchdowns will be made en route either to refuel or to board or disembark passengers. On non-stop flights no change of aircraft is required and no stops are made en route. Exact details of your route will be given in your itinerary.

Premium Economy, Business and First Class If you require business or first class flights these can be arranged on most airlines at very competitive rates. Premium economy can be arranged on certain airlines, please call us for details.

Specific seat requests We will do all we can to try to reserve a specific seat for you, if you have a preference. However, whilst airlines may allow us to request seats, they will not guarantee any specific seat reservation. If this is important to you, it is always best to arrive for your flight early, regardless of having made this request in advance. Please make it clear on your booking form if you have a specific request.

Flight amendments :H�JHQHUDOO\�XVH�VSHFLDO�¶LQFOXVLYH�WRXU·�fares when we purchase your air tickets from the airlines. While these fares are very good value they are inflexible in terms of changes and offer no refunds once the tickets are issued. Once your flight is confirmed the airlines will charge an amendment fee or insist on the purchase of a completely new ticket if you make changes.

Internal flights Smaller local airlines are often more likely to change their schedule at short notice. We will endeavour to inform you of any changes in advance of travelling but this may not always be possible.

General information

40 General information

Frequent Flyer Clubs If you collect points through any of the airline frequent flyer clubs please provide your membership details on the booking form and we will ensure that these are recorded against your flight reservation. Please note that on some of our specially QHJRWLDWHG�¶LQFOXVLYH�WRXU·�IDUHV�points are not always awarded. Carbon offsetting Please let your specialist know if you would like to carbon offset your flights. We work with Friends of Conservation (FOC) and all offsetting payments are donated through them. For more details visit www.audleytravel.com/offset. The suggested contributions are based on the approximate levels of CO2 expended on an average flight, with the cost per tonne of carbon taken from industry averages. Flight information previously provided by TICOS, now part of Beyond Carbon. UK airport hotels, car parking and lounges We are able to arrange airport hotel accommodation, car parking, meet and greet services and airport lounge access in the UK, subject to availability. To arrange any of these services please call us on 01993 838 051. Hotel information There is often confusion over the terminology used for bed arrangements LQ�KRWHO�URRPV��$�¶GRXEOH·�LV�UHFRJQLVHG�as meaning a room with a double bed, this may be two single beds pushed WRJHWKHU��$�¶WZLQ·�LV�D�URRP�ZLWK�WZR�single beds. Please note that all rooms are allocated at the discretion of the hotel and cannot be guaranteed.

Single rooms Single rooms tend to be smaller than double or twin rooms, however, many hotels do not have single rooms, in which case you will be allocated a twin or double room. Special dietary requirements Special diets should be requested on the booking form; however, it is unrealistic to expect special diets to be catered for in some of the destinations we feature. We will advise the hotels and airlines of your request but we cannot guarantee their availability. If you have an airborne nut allergy you must make us aware at the time of booking as most airlines require this information in advance of travel.

Accuracy of information We thoroughly check all the information that is included within our brochures, website and individual tour itineraries, however, changes do occur and errors are occasionally made. Airlines may change their schedules, roads may close and government regulations may alter. Should there be any changes to the travel arrangements you have booked we will do our best to keep you informed of the situation prior to departure. Travel in the developing world Many of our destinations are in the developing world where attitudes, infrastructure, priorities, lifestyles and cultures are very different from our own. This is often the very reason to visit the destination but certain aspects may be frustrating. We always advise that the first thing you should pack is your sense of humour. This can prove invaluable when travelling over rougher roads, waiting for a delayed aircraft and communicating with hotel staff whose first language is not English. Data Protection Act We will hold your name, address and any other details you supply us with on our database. This information will be used to make your travel arrangements and to send you information about Audley Travel. In order to make your travel arrangements we will need to pass your details to companies and individuals outside the EU where less stringent data protection controls may be in place. We will not pass on your details to third parties for any other purposes. AITO Quality Charter: The Association of Independent Tour Operators

AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating. Exclusive membership AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.

Financial security An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis Accurate brochures and web sites All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered. Professional service and continual improvement All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards. Monitoring standards AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association. Sustainable tourism All Members acknowledge the importance RI�$,72·V�6XVWDLQDEOH�7RXULVP�HWKRV��which recognises the social, economic and environmental responsibilities of tour operating. Customer relations All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer FDQQRW�EH�VHWWOHG�DPLFDEO\��$,72·V�ORZ-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Audley Travel is a member of the Association of Independent Tour Operators. To contact the Association, visit www.aito.com or call 020 8744 9280.

Terms and conditions

Terms and conditions 41

Please read the following conditions carefully. All holidays are sold by us subject to these conditions and the other general information in this booklet, our brochures and quotations. Audley Travel Group Ltd (whose administrative offices are at New Mill, New Mill Lane, Witney, Oxon OX29 9SX) are members of the Association of Independent Tour Operators. Audley Travel Group Ltd (hereafter referred WR�DV�¶ZH·��¶XV·��¶RXU·��RIIHUV�D�QXPEHU�RI�SURGXFWV��DQG�WKH�WUDGLQJ�QDPHV�ZH�XVH�DUH�¶$XGOH\·��DQG�¶$XGOH\�7UDYHO·��,Q�WKHVH�7HUPV��&RQGLWLRQV��¶\RX·�DQG�¶\RXU·�PHDQV�DOO�persons named on the booking, or any of them as applicable (including anyone who is added or substituted at a later date). Your contract with us and all matters arising out of it are governed by English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your holiday, will be dealt with by the AITO Arbitration Scheme - see clause 9 or the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings may be brought in the Courts of your home country. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract governed by the law of Scotland/Northern Ireland as applicable. If you do not so choose, English law will apply. 1. Paying for your holiday (i) The procedure for making a booking is shown in your itinerary quotation and on our website. All bookings are subject to these terms and conditions and by asking us to confirm your booking, and by paying a deposit, the person who makes the booking is taken to have accepted these booking conditions on behalf of all persons named on the booking. Once we have received the applicable payment(s) due at the time of booking (see below), we will, subject to availability of the requested arrangements, send you your invoice. It is at the point when we issue this to you that a valid contract will come into existence between us. Please check your confirmation/invoice and all tickets/documents carefully as soon as you receive them and contact us immediately if you think any details are incorrect. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within ten days of our sending it out (five days for tickets).We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. (ii) The deposit is part payment of the holiday. The deposit required will be shown on the quotation page of your itinerary. In addition to the deposit, full or part payment of certain elements of your holiday (such as flights) may be required at the time booking or at some point between booking and balance due date. Also see clause I (iv). The deposit and all such additional payments are non-refundable except as set out in clause 4. The balance must be paid not later than the date specified on the invoice. This is normally no less than 8 weeks before the departure date. However, there are a few destinations or trip components that require payment no less than 90 days before the departure date which will be specified on your invoice and quotation. Please note if we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all amounts paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 3 depending on the date we reasonably treat your booking as cancelled. (iii) Full payment is required at the time of booking for all bookings made after balance due date as above. (iv) On occasions, we may be asked by suppliers to make payment to them earlier than normal. Such requests may, for example, be made in order to secure accommodation and other services during periods of peak demand. Whilst suppliers may have no contractual right to make such requests, failure to comply with them may result in the loss of confirmed arrangements. Where this situation arises, we reserve the right to ask you to make payment of the requested sum within a stipulated period and prior to balance due date. We will of course endeavour to avoid doing so if we can. Any such early payment will be non refundable except as set out in clause 4. (v) If you are booking your holiday through one of our authorised travel agents the balance must be paid to the agent two weeks prior to the applicable balance due date as specified on the invoice and quotation. All payments made to one of our authorised travel agents for the arrangements

we have contracted to provide will be held by them on our behalf. If you book your holiday through a travel agent who is not a member of ABTA, all payments must be made to us directly and not your travel agent. 2. If you change your holiday If, after the contract between us has come into existence, you want to change your holiday we will do our best to pass your request to the relevant supplier, however we cannot guarantee that such changes can be made. Where a change can be made, we will charge for any additional costs incurred including any costs imposed or incurred by any of our suppliers, and including for example cancellation charges that may be incurred for sectors cancelled. You should note, for example, that a change of name on or other alteration to an airline ticket will usually incur a 100% cancellation charge and full rebooking fee. 3. If you cancel your holiday If you have to cancel part of the booking or cancel the entire booking once it has been confirmed by us, written notification must be sent to us by recorded delivery post or by email. As proof of receipt by email of your notification to cancel you must receive and retain written acknowledgement from Audley Travel. Charges will be applied from the date the letter is received, or the email is acknowledged by Audley Travel, according to the scale below. The charges are applied as a percentage of the total holiday cost excluding any amendment charges and any amounts paid in addition to the deposit at the time of booking or before balance due date (see clauses 1(ii) and I(iv)) which are non-refundable in the event of cancellation. The following cancellation charges apply if your final balance due date is 8 weeks prior to departure. Please note, different cancellation charges apply in relation to certain products ² please see your quote for details. Period before departure Cancellation date within which written Charge notification is received at Per Person our offices Up to balance due date Deposit only Balance due date-43 days 30% 42-29 days 60% 28-3 days 90% Within 2 days 100% Alterations or cancellations by you after commencement of travel and unused services We will do our best to implement any changes to your arrangements you request once they have commenced, but we cannot guarantee this will be possible. In the event of such amendments being made you will be liable for any cancellation charges that may be levied for the services originally booked, and for the cost of booking the revised arrangements and the arrangements themselves. As a basic principle, no refunds will be paid to clients who do not complete a tour. However where we ourselves are able to obtain a refund from hotels or principals for services not used, we will pass this on to you, less any reasonable administration charges. THE IMPORTANCE OF TRAVEL INSURANCE If you have taken out holiday insurance you may, depending on the detail of your policy, be able to recover the cancellation charges, check your policy for details. Never travel without insurance, the unexpected can always happen. It is your responsibility to ensure you are adequately covered by insurance for all elements of your trip. Please read your policy and take it on holiday with you. 4. If we change your holiday We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to and correct errors in itineraries and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we promise we will only cancel your confirmed booking after balance due date where you have failed to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or ZKHUH�ZH�DUH�IRUFHG�WR�GR�VR�DV�D�UHVXOW�RI�¶IRUFH��PDMHXUH·�as defined in clause 5 below. We will not cancel after this date for any other reason. Most changes are minor. Occasionally, we have to make a ¶VLJQLILFDQW�FKDQJH·��$�VLJQLILFDQW�FKDQJH�LV�D�FKDQJH�PDGH�before departure which, taking account of the information you give us at the time of booking and which we can reasonably be expected to know as a tour operator, we

can reasonably expect to have a major effect on your holiday. Significant changes are likely to include the following changes when made before departure; a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away*, a change of accommodation area for the whole or a major part of the time you are away, a change of UK outward departure time or overall length of time you are away of twelve or more hours, or a change of UK departure airport to one which is more inconvenient for you (except as between Gatwick and Heathrow). *Please note: A change affecting a stay in a hotel during a tour where the hotel itself is not the focus of the tour, does not constitute a significant change. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:- (a) (for significant changes) accepting the changed arrangements or (b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. Please note: Due to the original and individual nature of our holidays it frequently may not be possible to offer you a comparable holiday to that originally booked. (c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us. You must advise us of your decision within 7 days of the date on which we notified you of the significant change or cancellation. Please note, the above options are not available where any change made is a minor one. A minor change is any change which, taking account of the information you have given us at the time of booking or which we can reasonably be expected to know as a tour operator, we could not reasonably expect to have a significant effect on your confirmed holiday. If we have to make a significant change or cancellation we will pay you the compensation set out below subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where (1) we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or (2) we have to cancel because the minimum number of bookings necessary for us to operate your holiday has not been reached - in this case we will notify you no less than 60 days before departure. Please note: all escorted group trips are based on group arrangements involving a given minimum number of passengers. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time). Period of notification of Compensation change before scheduled per person departure date More than 60 days Nil 60-43 days £10 42-29 days £20 28-15 days £30 14-0 days £40 In the unlikely event that we become unable to provide a significant proportion of the services you have booked after you depart, we will make alternative arrangements for you at no extra charge, or, if this is impossible, or you do not accept these alternative arrangements for a good reason, we will provide you with transport back to the point where your holiday arrangements with us commenced. If we are IRUFHG�E\�¶IRUFH�PDMHXUH·��VHH�FODXVH��WR�FKDQJH�RU�terminate your holiday after departure but before the scheduled end of your time away, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result except as set out above. 5. Force majeure Except as set out in these terms and conditions, we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected, or you otherwise


42 Terms and conditions

suffer any loss or damage (as more fully described in clause 7 (i) below) as a result of circumstances amounting to ¶IRUFH��PDMHXUH·��,Q�WKHVH�WHUPV�DQG�FRQGLWLRQV�¶IRUFH�PDMHXUH·�PHDQV�DQ\��HYHQW�RU�FLUFXPVWDQFHV�ZKLFK�ZH�RU�the supplier of the services in question could not foresee or avoid even with all due care. Such events and circumstances may include, whether actual or threatened, war, insurrection, riots, strikes, civil action, decisions by governments or governing authority, technical or maintenance problems with transport, changes of schedules or operational decisions of air carriers, terrorist activity, industrial action, natural or nuclear activity, epidemics/pandemics, adverse weather conditions, fire and all similar events outside our control. 6. Surcharges Once the price of your chosen holiday has been confirmed at the time of booking, we will only increase or decrease it in the following circumstances. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, if transportation costs (e.g. fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator) or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports change. Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding any amendment charges), will we levy a surcharge. If any surcharge is greater than 10% of the cost of your holiday (excluding any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us (except for any amendment charges) or alternatively purchase another KROLGD\�IURP�XV�DV�UHIHUUHG�WR�LQ�FODXVH��¶,I�ZH�FKDQJH�\RXU�KROLGD\·��3OHDVH�QRWH�WKDW�WUDYHO�DUUDQJHPHQWV�DUH�QRW�always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. A refund will only be payable if the decrease in our costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel or purchase another holiday where applicable. If you do not tell us that you wish to do so within this period of time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. We reserve the right to make changes to and correct errors in quoted prices at any time before your holiday is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. 7. Our responsibility (i) We promise to make sure that all parts of the holiday we have agreed to arrange, perform or provide as part of our contract with you are arranged, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). We will not be responsible for any injury, illness, death, loss (including loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:- (a) the fault of the person(s) affected or any member(s) of their party or (b) the fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided or

(c) an event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see clause 5) (d) the fault of anyone who is not carrying out work for us (generally or in particular) at the time. In addition, we will not be responsible where you do not enjoy your holiday or suffer any problems because of a reason you did not tell us about when you booked your holiday or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or, where we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business. Please note: we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them as part of our contract and any excursion you purchase during your holiday. (ii) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question. (iii) We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is twice the price (excluding any amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £150 per person affected as you are assumed to have taken out adequate insurance at the time of booking. Please also see clause 7(iv) below. (iv) Where any claim or part of a claim concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended for international travel by air and/or for airlines with an operating licence granted by an EU country, the EU Regulation on Air Carrier Liability for national and international travel by air, the Athens Convention for international travel by sea and COTIF, the Convention on International Travel by Rail). Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. (v) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 9 below.

8. Flights and your responsibility The flight details shown in your itinerary quotation are for guidance only and are subject to change. Final details will be confirmed on your travel documentation, sent approximately 14 days prior to departure. The times shown on all tickets are local times and check in for both outward and return flights is at least 3 hours prior to the departure times on the travel documents. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs. In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to bring to your attention the H[LVWHQFH�RI�D�´&RPPXQLW\�OLVWµ�ZKLFK�FRQWDLQV�GHWDLOV�RI�air carriers who are subject to an operating ban within the EU. The Community list is available for inspection at http://europa.eu.int/comm/transport/air/safety/ flywell_en.htm. In accordance with EU Regulations we are required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of clause 4 will apply. Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions. We can accept no responsibility if you arrive late for the check in and miss your flight as a result nor can we accept responsibility for any loss by you of your holiday/flight travel tickets, vouchers or coupons. Air travel is subject to operational decisions of carriers and airports which may result in delays and diversions. Please note that minor carriers sometimes change the departure time of short-haul or domestic flights at short notice, and in some instances, schedules shown in the computers of intercontinental carriers differ from those actually flown by smaller local carriers. We advise you that it is your responsibility to be meticulous in locally reconfirming directly with the carrier operating the flight. We accept no liability for the consequences of flights missed owing to the SDVVHQJHU·V�IDLOXUH�WR�UHFRQILUP�� Clients flying in economy class to long-haul destinations should be aware that flights are often full and you may not be able to get seats together. We also recommend that you check in early for a long flight, and in any case not less than 3 hours before the scheduled departure time. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation or any other payment from the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. If your airline does not comply with these rules, you should complain to the $LU�7UDQVSRUW�8VHUV·�&RXQFLO�RQ�020 7240 6061 www.auc.org.uk We cannot accept liability for any delay unless it has a material effect on your holiday arrangements. See clause 4.


Terms and conditions 43

You undertake to behave with propriety and in such a manner as in no way causes or is likely to cause distress, danger or annoyance to other clients and/or any third party or damage to property. If, in the view of ourselves, our employees, agents or suppliers, you are in breach of this clause, we reserve the right to terminate your contract and neither we nor the providers of any of the services in question will have any further contractual obligations to you either in respect of covering any expenses, paying any compensation or refunds, or arranging for your return home. When you book with us, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid direct at the time to the accommodation owner or manager or other supplier. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. If you fail to do so, you will be responsible for meeting any claims subsequently made against us �WRJHWKHU�ZLWK�RXU�RZQ�DQG�WKH�RWKHU�SDUW\·V�IXOO�OHJDO�costs) as a result of your actions. You must ensure that all your travel documents, full passports, visas, vaccination certificates, currency and travellers cheques are in order and valid for travel. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. We are able to give general advice on these matters for British citizens holding a British passport. However, non-British citizens and non-British passport holders should check with their embassy or consulate vis-a-vis current requirements. See also our General Information section. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. The name on your airline tickets must be the name that appears on your full passport. Please note that if you believe that we have stated orally that a particular facility or service should be available, but is not in the brochure or in writing from us, please make reference to it on the booking form so that we may confirm it to you when accepting your booking. 9. Complaints Should you have any complaints about any aspect of your holiday arrangements, you must inform our local representative or tour leader immediately and the supplier of the arrangements concerned. Problems can most easily be dealt with on the spot. Please note, if you do not report a problem or complaint which, if it had been reported at the time it occurred could have been resolved there and then we cannot accept any liability in respect of that problem or complaint. It is sensible to expect a client travelling in the developing world to be reasonably resourceful if things go wrong. If you experience any difficulties, contact us in the UK on our 24 hour emergency telephone service. The number will be found on your pre-departure information and with your tickets. In the unlikely event that an acceptable solution cannot be found, you should then write to us within 28 days of your return with full details of your complaint. If you fail to follow this complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result. If we cannot reach an amicable solution to any dispute you do have the right to refer the dispute to the Association of Independent Tour Operators which operates an Independent Dispute Service (details on request) for resolution of the dispute by a mediator provided the claim does not involve personal accident, injury or illness. 10. The brochure and quotation We have taken every care in ensuring that the information in the brochure and given in quotations/itineraries is correct at the time of publication. However we are sure you will appreciate that subsequently minor alterations may arise. We reserve the right to change any of the prices, services or other particulars contained in this brochure or any quotation at any time before we enter into a contract with you. If there is any change we will notify you before we enter into such contract. Where we state that

additional information, a fact sheet or a dossier is available on a particular itinerary or programme, this information should be regarded as a term of the contract. The hotel classifications given on our website, in our brochures, quotations and dossiers and fact sheets are for guidance only. They are not based on any national or international classification system, they are the opinions of our staff or agents and are quite subjective. The photographs that appear in the accommodation section of your quotation are indicative only and may not be of the exact room you have been quoted for. 11. Special requests If you have any special request, you must advise us in writing at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. For your own protection, you should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not a guarantee that the request will be met by the relevant supplier. All special requests are subject to availability. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be WUHDWHG�DV�¶VWDQGDUG·�ERRNLQJV�VXEMHFW�WR�WKH�DERYH�provisions on special requests. If you have any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details. 12. Your financial protection We hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL number 4817). When you buy an ATOL protected flight-inclusive holiday* from us, you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you, and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable).You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. *The air inclusive holidays and flights we arrange are ATOL protected providing they are made available in the UK. For further information, visit the ATOL website at www.atol.org.uk Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme.

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Audley Travel (ABTOT Membership number 5297) and in the event of their insolvency, protection is provided for the following: 1. non-flight packages commencing in and returning to

the UK; 2. non-flight packages commencing and returning to a

country other than the UK; and 3. flight inclusive packages that commence outside of

the UK, which are sold to customers outside of the UK.

1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Audley Travel. 13. Excursions Please note that we do not provide or arrange excursions other than those listed in your itinerary and forming part of the arrangements booked and paid for in the UK. Our local representatives or guides may put you in touch with local organisers of excursions if you request but we can have no liability for such excursions, as your contract for such excursions will be with a local company providing the services and not with us. 14. Prices and Brochure Accuracy Please note, the information and prices shown on our website, in our brochures and/or quotations may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the website, brochures, quotations and prices at the time of printing or when they are given to you, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking. 15. Honeymoon Gift Service All honeymoon bookings and use of Audley's Honeymoon Gift Service are subject to our Terms & Conditions. It is important to note that in the unfortunate event of the cancellation of your booking you will be responsible for all cancellation charges as detailed in our Terms & Conditions. Audley also reserve the right to charge a £150 administration fee to cover refunding all monies to your guests. These refunds will only be made once all cancellation charges have been paid. As the client, you will take on the responsibility for the full payment of the booking as the amount of your guest contributions cannot be guaranteed. Audley Travel Group Limited. Registered Address: New Mill, New Mill Lane, Witney, Oxfordshire OX29 9SX. Registered in England with Company Reg. No. 3190720. VAT Reg. No.125454721. September 2014.

http://www.atol.org.uk/

philip & sandra's trip to cuba!

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