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JABATAN PENGAIRAN DAN SALIRAN (JPS) KEMENTERIAN SUMBER ASLI DAN ALAM SEKITAR (NRE) MALAYSIA NOTA KURSUS TAHUN 2006 KM 7, JALAN AMPANG 68000 AMPANG, KUAL

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JABATAN PENGAIRAN DAN SALIRAN (JPS) KEMENTERIAN SUMBER ASLI DAN ALAM SEKITAR (NRE)

MALAYSIA

NOTA KURSUS TAHUN 2006

KM 7, JALAN AMPANG 68000 AMPANG, KUAL

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D KURSUS

INSTITUT PEMBANGUNAN KOMPETENSI ,JPS KL

UNTUK

KURSUS PENGUCAPAN AWAM

PADA

12hb - 13hb APRIL 2006

J r

*.m, .w

I 1 1 --.r 1111-1

Integ~ated Management Towatds Excellence Uualiiv

Registered with Ministry of Finance jOLiJTlON SDN BHD (5434451) *PPmVed '': A 0673 Registration No. 465-02001675

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KURSUS PENGUCAPAN AWAM

PUBLIC SPEAKING

MORTON 10 PRINCIPLES

Speaking in Public is NOT Inherently Stressful You Don't Have to be Brilliant or Perfect to Succeed All You Need is Two or Three Main Points You also Need a Purpose That is Right for the Task The Best Way to Succeed is NOT to Consider Yourself a Public Speaker! Humility and Humor Can Go a Long Way When You Speak in Public, Nothing "Bad" Can Ever Happen! You Don't Have to Control the Behavior of Your Audience In General, the More You Prepare, the Worse You Will Do

10. Your Audience Truly Wants You to Succeed

O IMTEQ SOLUTION SDN BHD

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KURSUS PENGUCAPAN AWAM

GETTING STARTED : OVERCOMING YOUR FEARS

Speech Anxiety

4F Sweaty palms

Cf.: Nausea

@ Accelerated heart rate

@ Shortness of breath

@ Chest pains

@ Tingling or numbness

dF Anxiety or uneasiness

GETTING STARTED : OVERCOMING YOUR FEARS

Relaxation Techniques

@ Deep Breathing

0 Positive Talk

@ Visualization

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KURSUS PENGUCAPAN AWAM

GETTING STARTED : OVERCOMING YOUR FEARS

Mental Techniques to Reduce Speaking Anxiety

@ Prepare & Rehearse

0 Use positive self-talk

0 Be natural, but enthusiastic

GETTING STARTED : OVERCOMING YOUR FEARS

Physical Techniques to Reduce Speaking Anxiety

@ Take a brisk walk before you start

@ Use deep breathing technique

@ Don't sit with your leg crossed

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KURSUS PENGUCAPAN AWAM

GETTING STARTED

Top Ten List : Tips to Help You Overcome Speaking Anxiety

Roundup of specific tips to help you better deal with any speaking anxiety.

Think on the bright side.

Be aware of your speakmg environment.

b.

Know your listeners.

Warm up.

Realize people want you to S- - D Don't apologize for being nervous.

Concentrate on your M -. Control jitters constructively.

JITTERS - meaning :

Gain Experience.

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KURSUS PENGUCAPAN AWAM

SPEECH

Types of Speeches

Persuasive

Demonstrative

After Dinner Speech

Impromptu Speech

CREATE A GREAT PRESENTATION

Speech Preparation as a Process

9 Prepare for weeks

9 Sleep on your topic

9 Ask yourself questions

9 Write down your thoughts

9 Keep adding new ideas

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KURSUS PENGUCAPAN AWAM

CREATE A GREAT PRESENTATION

Structuring Your Speech

9 Sequential

9 Categorical

9 Problem & Solution

9 Contrast & comparison

CREATE A GREAT PRESENTATION

Outline

The Introduction

The Body

The Conclusion - The review - The call to action - The closing grabber

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KURSUS PENGUCAPAN AWAM

CREATE A GREAT PRESENTATION

Developing Speech Content

I. Gather all the information on the subject.

2. Analyze the information.

3. Organize the information.

4. Prioritize important points.

5. Fine - tune the organizations.

CREATE A GREAT PRESENTATION

Structuring Your Speech Within the Allotted f ime

The Introduction ( - to - %)

The Body (-to-%)

The Conclusion ( - to - %)

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KURSUS PENGUCAPAN AWAM

CREATE A GREAT PRESENTATION

Tips of the day

Develop 4 versions of speech

3 I hour

9 45 minutes

9 30 minutes

3 15 minutes

RELATING TO YOUR AUDIENCE

Audience Analysis is Your Key to Success

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KURSUS PENGUCAPAN AWAM

RELATING TO OUR AUDIENCE

Preprogram Survey

1. What is the audience knowledge and level of vocabulary on the topic? Does the audience have expert knowledge, some knowledge, or very little knowledge?

2. How large is the audience? What does the room look like? What are the options for using visual aids?

3. Is this event focused around a special project or event? 4. Will there be other speakers before or after me on the program? 5. Wdl there be drinking or eating before my presentation? 6. Have other speakers addressed this audience on a similar topic? 7. If so, what has the audience responded to most positively? 8. What has the audience responded to least positively? 9. What kind of data, information, and support will persuade your audience? 10. What is your group's major needs, problems and concerns? 11. Wow much time will I have to speak? 12. What is their relationshp to me as a speaker? 13. What is their level of education? 14. What is the ratio of women to women? 15. What are their ages or range of ages? 16. What is their ethnic background? 17. What is their religion? 18. What is their occupation or profession?

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KURSUS PENGUCAPAN AWAM

RELATING TO YOUR AUDIENCE

Analysis hderstanding Demographics hterest Ehvironment k e d s fistomired epectations

RELATING TO YOUR AUDIENCE

Subconscious Desires of Your Audience

O To belong O To be respected O To be liked O To be safe O To succeed O To be inspired O To be romanced

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KURSUS PENGUCAPAN AWAM

RELATING TO YOUR AUDIENCE

Report Talk vs. Rapport Talk

O Greet your audience O Begin on time O Recognize people by name O Establish eye contact O Pay attention O Schedule Breaks O Reward people for

suggestions O Make yourself available

RELATING TO YOUR AUDIENCE

Please God, Don't Let Me Be Boring

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KURSUS PENGUCAPAN AWAM

Please God, Don't Let Me Be Boring

Use effectively.

Bridge words or phrases. Eg

Point by point. Eg

Pause.

Keep the audience involved with each other.

Ask questions. Eg

Flashback. Eg

Move around

Smile.

Establish good eye contact.

Involve your audience mentally.

Ask thought provoking questions. Eg

Involve your audience physically.

Give your audience clear directions.

Conduct a verbal survey.

Interact with vour audience.

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KURSUS PENGUCAPAN AWAM

RELATING TO YOUR AUDIENCE

Types of Audiences

8 The Prisoner

VThe Vacationer he Graduate

he Student

RELATING TO YOUR AUDIENCE

Tip of the Day

To guarantee your audience walks away remembering what you say, give a r or s at the end of it

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KURSUS PENGUCAPAN AWAM

REMEMBERING WHAT YOU H A V E TO SAY

Techniques for Remembering Speech Material

Memorizing

* Reading from complete text

Using notes

Using visual aids

REMEMBERING WHAT YOU H A V E TO SAY

The Most Creative Ideas for Presenting Material

* Use humor

* Use information & quotes

* Incorporate questions I

I * Use analogies

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KURSUS PENGUCAPAN AWAM

SAY IT WlTH STYLE

Body Language & Voice

Effective speech delivery involves the whole person

SAY IT WlTH STYLE

Body Language

0 Proper speakins posture movement

0 Gestures

0 Body movement

0 Facia/ expressions

0 Eye contact

0 Your overs// appearance

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KURSUS PENGUCAPAN AWAM

SAY IT WlTH STYLE

How to Gesture Effectively > Respond naturally to what you think, feel &

see.

& Create the condition for gesturing, not the gesture.

9 Suit the action to the word and the occasion.

> Don't overdo the gesture.

> Make your gestures convincing.

9 Make your gestures smooth & well timed.

> Make natural, spontaneous gesturing habit.

SAY IT WlTH STYLE

Speak fmm the heart and to the sou/.

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KURSUS PENGUCAPAN AWAM

SAY IT WITH STYLE

Gestures

Gestures are grouped into four categories

Descriptive gestures

Emphatic gestures

Suggestive gestures

Prompting gestures

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. KURSUS PENGUCAPAN AWAM

Distractions

Rattling keys or coins in your pocket

0 Using urns, uhs and ya knows

El Sucking the teeth

El Twisting a ring

0 Stroking a beard

0 Lip Licking

0 Tugging your ear

El Cracking your knuckles

El Pushing ,, your glasses

0 Playing with a watch

Drumming your fingers

0 Bouncing a pencil on its eraser

Blowing hair out of your eyes

El Popping the top of a marker

Extending and retracting a telescopic pointer

0 Twirling hair

0 Playing with beads, gold chains, or other jewelry

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KURSUS PENGUCAPAN AWAM

Facial Expressions

Be yourself.

Don't overdo it.

Practice in front of a mirror.

Create different moods.

Think about what you are saying.

Smile before you begin.

Eye contact

Know your material.

Establish a visual bond

Monitor visual feedback.

Problem : T h y can 7 hearyou. I Solution : I I

Problem : T h y are bored. I Solution : I I

Problem : T h y areJidgeting newozls&. / Solution : I I

/ Problem : Th y are interexted I Solution : I

Problem : T h y arepzlx$ed.

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Solution :

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KURSUS PENGUCAPAN AWAM

SAY IT WITH STYLE

Creating a Confident Voice Have a conversation with your audience. Talk loudly enough.

Use expression in your voice Pronounce your words carefully. Do not speak too fast. Do not use fillers. Play with your volume.

Change speed according to audience. Use proper breathing.

LANGUAGE & ETHICS

Language

Alliteration

Cliches'

Metaphors & Similes

Imagery

--

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KURSUS PENGUCAPAN AWAM

LANGUAGE & ETHICS

WHAT SHAPE ETHICS

EXPECT THE UNEXPECTED

Accept the fact that problems happen

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KURSUS PENGUCAPAN AWAM

EXPECT THE UNEXPECTED

Problem The microphone goes dead in the middh of your presentation. Problem You accidental4 dropyour note cards e9 th y get out of order. Problem Your equ4ment stops working altogether.

Problem Yow slide carozlse~am.

P r o b h T b e p h @ m is unstable.

Problem The audience start walking otlt oftbe room,

Problem There is no eleci?%ig.

Problem Your audience do not understmd English.

Problem Youfoqot to bringyour thumb drive & the power point si'idejle .

Solution

Solution

Solution

Solution

Solution

Solution

Solution

Solution

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KURSUS PENGUCAPAN AWAM

BEHIND THE SCENE

Importance of Checklist

The Prespeech Checklist

The actual date & time of the speech. Prepare enough copies for handout. Make a packing list. Call one more time to confirm.

BEHIND THE SCENE

Importance of Checklist

Speech Day Checklist

Arrive early. Unpack. Arrange for a pitcher of water. Check out your equipment.

-

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KURSUS PENGUCAPAN AWAM

SPEECH

The Do's & Don'ts

Do prepare & rehearse your presentation..

Do double-check spelling on your visual aids.

Do drink a lot of water to protect your voice.

Do greet as many people as you can before you speak.

Don'ts 1 Don't underestimate the time it takes to prepare a presentation

Don't wait until the night before to put up your presentation.

Don't stay up all night worrying about your presentation.

Don't ever apologize for being nervous.

ENDING YOUR SPEECH WITH A BANG

Methods

I. Verbally list your points

2. Summarize your points

3. Tie It Together

4. Refer to Your Purpose

5. Close With A Quote

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KURSUS PENGUCAPAN AWAM

ENDING YOUR SPEECH WITH A BANG

Handling Challenging Question

Problem The qtlestion is ofthe topic.

Problem A n audience asks attacking question.

Problem A n atldience asksyou a question &you don 't know the answer.

Problem A n audience asksforpraprietay infomation thatyou can 'tgive out.

Problem The answer thatyou give to your audience is oneyau know they don't like.

Solution

Solution

Solution

Solution

Solution

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KURSUS PENGUCAPAN AWAM

ENDING YOUR SPEECH WITH A BANG

Question & Answer

1. Listen to the entire question.

2. Repeat the question for the audience.

3. Credit the person asking the question.

4. Give an honest answer.

5. Bridge to the next question.

6. Write down the question.

Treat people with respect

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TERIMA KASIH D I ATAS KERIASAMA

DARI PA DA:

SOLUTION SDN BHD

CENTREPOINT BUSINESS PARK, BLOCK A-2-5, JALAN 26135, SEKSYEN 26,40400 SHAH ALAM, SELANGOR TEL: 03-5191 3169 FAX: 03-5191 3175 WEB SITE: www.imteasolution.com EMAIL: info8imteasolution.com