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MALAYSIAN FLOOD EMERGENCY RESPONSE

DONOR REPORT 2014

December 2014

MERCY Malaysia – East Coast Flood Response 2014 Report Page 2

Malaysian Medical Relief Society (Registration No. 1155)

No. 4, Jalan Langgak Golf,

Off Jalan Tun Razak,

55000 Kuala Lumpur

Tel : +603 2142 2007 Fax: +603 2142 1992

Email : [email protected] Website: www.mercy.org.my

DISCLAIMER

Whilst attempts have been made to verify the various data sources, the fast changing nature of the

situation on the ground as well as changing estimates from the various organisations and bodies

involved in this disaster means that some of the data may be outdated or unreliable. MERCY

Malaysia cannot take any responsibility for any mistakes or omissions, or the unreliable nature of the

data. We are also not obliged to inform the recipient of this report of any updates concerning the

contents of this report.

mailto:[email protected]://www.mercy.org.my/


TABLE OF CONTENTS

No. Content Page No.

i. Definitions 4

1. Introduction 5-6

1.1 Malaysia Climate 5

1.2 Malaysian Flood Background 5

1.3 December 2014 Floods 5-6

2. Emergency Relief Response 7-12

2.1 Health 7-8

2.1.1 Project Description 7

2.1.2 Activities 7

2.1.3 Outputs & Outcomes 7

2.1.4 Data 8

2.2 Water, Sanitation & Hygiene (WASH) 8-10


2.2.2 Activities 8

2.2.3 Outputs and Outcomes 9

2.2.4 Distribution Data 10

2.3 Food 10-11


2.3.2 Activities 10


2.3.4 Data 11

2.4 Non-Food Items (NFI) 11-12


2.4.2 Activities 12


2.4.4 Data 12

3. Pictorial Report

3.1 Flood Destruction 14-15

3.2 Distribution of Hygiene Kits 16

3.3 Primary Health Care Outreach Clinic 17

3.4 Food Aid Distribution 18


DEFINITIONS

ABBREVIATION DEFINITION

MERCY Malaysia (MM) Malaysian Medical Relief Society (Reg No 1155)

MKN Majlis Keselamatan Negara (National Security Council)

DHO District Health Office

IPK Ibu Pejabat Polis Kontingen

UNHCR United Nations High Commission for Refugees

MoH Ministry of Health


1 INTRODUCTION

1.1 Malaysia Climate

Malaysia is geographically located in South East Asia, consisting of Peninsular Malaysia that

shares land and maritime borders with Thailand and Singapore, while East Malaysia shares land and

maritime borders with Brunei, Indonesia and Philippines. Peninsular Malaysia is covered in forested

mountain ranges running from north to south, with on either side low-lying coastal plains. East

Malaysia is situated on the island of Borneo, divided between coastal regions, hills, valleys and a

mountainous interior.

The regions equatorial climate is characterised by uniform temperatures, high humidity and

copious rainfall throughout the year. Although winds in Malaysia are generally light, the country

faces two monsoon seasons. The first ‘lighter’ monsoon season is from May to September, known as

the Southwest Monsoon. On the other hand, the Northwest Monsoon from November to March

brings heavier rainfall and winds. The east coast of Peninsular Malaysia is exposed to the Northwest

Monsoon, highly vulnerable to flooding and landslides as a natural result.

1.2 Malaysian Flood Background

Malaysia has a long history of floods as the country is exposed to monsoon rainfall all year

round. More than about 10% of the country is flood-prone. Rapid urbanization of floodplains such as

those in Kuala Lumpur, Penang and Sarawak, and upstream development of hill land have rendered

many areas vulnerable to hazardous flash floods.

In 1971, Kuala Lumpur was hit by major flash floods as several riverbanks broke due to heavy

monsoon rains. Over 180,000 people were displaced with 32 fatalities. The recent century has seen

several heavy flash floods occur in Shah Alam, Johor, Kelantan, Perlis, Pahang and Terengganu. The

last recorded major flash flood was in 2007, when several states in Peninsular Malaysia were

submerged under the Northwest Monsoon rains.

1.3 December 2014 Floods

Peninsular Malaysia suffered from one of the worst floods in recent history during the last two

weeks of 2014. A record number of 232,913 evacuees were registered in various evacuation centers

across Peninsular Malaysia (as of 29 December 2014). However, the actual number of those affected

is believed to be higher as numerous people were unable to reach evacuation centers and several

evacuation centers were unregistered. The worst hit states were Kelantan, Pahang and Terengganu,

followed by Perak and Johor.


As of 29th December 2014, Kelantan recorded 160,000 registered evacuees, followed by

Pahang with 33,225, Terengganu with 31,820, Perak with 7,540 and Johor with 328 evacuees.

To date, MERCY Malaysia has responded to the flood in several areas Kelantan (Pasir Mas,

Tanah Merah and Rantau Panjang) and Terengganu (Kemaman and Hulu Terengganu), as well as in

Bota, Perak. The first phase of response was the deployment of needs assessment teams to Pasir

Mas in Kelantan, Hulu Terengganu and Kemaman in Terengganu and Bota in Perak respectively as

situations became critical. These teams, consisting of MERCY Malaysia staff, medical volunteers and

logisticians, conducted rapid needs assessments of the situation in order to identify emergency

response assistance. Information gathered from the needs assessments and coordination meetings

with several parteners; Majlis Keselamatan Negara (MKN), Jabatan Pertahanan Awam Malaysia

(JPAM), Ibu Pejabat Polis Kontingen (IPK), Jabatan Kebajikan Masyarakat and the District Health

Office, indicated that the most critical needs were food, water, shelter, hygiene supplies and medical

assistance.

There are 3 categories beneficiaries affected by the flood this year:

1. Flood affected evacuees who are staying at gazetted evacuation centres

2. Flood affected evacuees who are staying at non gazetted locations

3. Those not affected by the flood but whose homes are cut-off by the flood

In response, MERCY Malaysia in coordination with the above mentioned partners provided

food aid, distributed hygiene kits and carried out several Primary Mobile Health Clinics

simultaneously in the districts of Kelantan, Terengganu and Perak. Around four hundred MERCY

Malaysia volunteers, partners and donors took part in the flood operations.


2 EMERGENCY RESPONSE

MERCY Malaysia initiated and executed several emergency relief response projects in three

main states affected by the December 2014 floods; Terengganu, Kelantan and Pahang.

2.1 Health

2.1.1 Project Description

During a time of disaster, such as flood, the health of those affected is compromised. Dirty

flood waters, assembly of people into close proximity and lack of sufficient hygiene facilities pose a

serious risk for the spread of infections and waterborne diseases. The most common diseases that

occur during flood are fungal infections, fever, flu, diarrhoea and cough.

Primary Healthcare Services such as mobile clinics provide immediate and primary health

care for those affected. Patients are treated for a number of problems, such as wounds, illnesses and

diseases. However, severe cases are referred to the nearest hospital, such as pregnant mother

expected to be due. Patients who suffer from diabetes or hypertension are provided with prescribed

medications so they can continue their treatment. The clinics are mobile, able to move to remote

areas and stranded populations. Clinics are normally staffed with one MERCY Malaysia volunteer

doctor, two nurses, a range of medications and technical equipment.

2.1.2. Activities

Needs assessments of health centres in KD Kuala Nal, KK Laloh and KK Dabong.

Primary Health Care (PHC) kits were procured in Kuala Lumpur and transported to Terengganu,

Kelantan and Pahang by truck and airplane.

The District Health Offices (DHO) of Terengganu, Kelantan and Pahang coordinated meetings with

MERCY Malaysia, Ministry of Health (MoH) and other local NGOs. The DHO identified health related

gaps in the areas affected. Upon their guidance MERCY Malaysia set up Primary Healthcare Clinic’s in

several areas, providing primary health care and collected primary patient data.

2.1.3 Outputs& Outcomes

Outputs: Provision of primary health care and raising awareness of possible waterborne diseases and

infections.

Outcomes: Improved health of those affected by the floods. Assistance to DHO in monitoring the status of

patients and diseases, mitigating the possible outbreak of an epidemic.


2.1.4 Data

Table A. Mobile Clinics

LOCATION NUMBER OF

PATIENTS STATE DISTRICT NAME OF PLACE CLINIC

SET UP

Kelantan

Kuala Krai SK Bedal 123

SMA Bedal 50

Peria Static Clinic 50

Klinik Kesihatan Dabong 100

Kemubu 150

Hospital Manik Urai 30

Tanah Merah SK Tanah Merah 2 120

Sekolah Datuk Mahmud 35

Sub-Total 658

Pahang

Kg Persagi Klinik Kesihatan Awah Figures pending

Kg Kertau Chenor Static Clinic Figures pending

Paya Pasir Chenor Static Clinic Figures pending

Klinik Kesihatan Chenor

OPD Clinic

Figures pending

Sub-Total

TOTAL Total

2.2 Water, Sanitation and Hygiene (WASH)


During a flood, good personal hygiene is the most important health aspect to maintain in order to remain

resilient against infections and reduce morbidity as a result of waterborne diseases such as diarrhoea and

fungal infection. Thereby, MERCY Malaysia developed a hygiene kit that consists of the essentials for

beneficiaries to maintain good personal hygiene during a flood especially for those staying in evacuation

centres due to the non-ideal living condition. The hygiene kits contain bath soap, sanitary pads, toothbrush,

toothpaste, pail, towel, undergarments, slippers, blanket, etc. However, items contained may differ according

to local context, flood situation and availability of stocks. In response to immediate needs, MERCY Malaysia

also procured additional hygiene items; diaper packets, water cartons, undergarments and sanitary pads. One

hygiene kit costs RM150. Each hygiene kit is developed to serve a family of five; composed of man(father),

woman(mother) & 3 children.

2.2.2 Activities

Hygiene kits were procured in Kuala Lumpur, Kelantan and Terengganu before being transported to

affected areas. At MERCY Malaysia basecamps in Kelantan and Terengganu, MERCY Malaysia volunteers

assembled hygiene kits before they were transported to selected distribution centres. Distribution centres

were identified according to needs assessments and in coordination with the District Health Office (DHO).


Distribution of hygiene kits ranged from mass distribution in evacuation centres to house-to-house

distribution.

Diaper packets, undergarments, sanitary pads and water cartons were procured locally in Perak and

distributed to those identified by the needs assessment team and DHO.

2.2.3 Project Output & Outcomes

Output: A total of 3,474 hygiene kits were distributed (1,400 in Terengganu and 2,074 in Kelantan).

Outcomes: The resilience of the affected population against infections and waterborne diseases was

strengthened through an increase in good personal hygiene practices.

2.2.4 Distribution Data

Table B. Hygiene Kit Distribution

LOCATION NUMBER OF HYGIENE KITS

DISTRIBUTED STATE DISTRICT

Kelantan

Tanah Merah 162

Pasir Mas 1,819

Rantau Panjang 18

Kuala Krai 75

Sub-total 2,074

Terengganu

Hulu Berang 364

Hulu Telemong 683

Jenagor 15

Kuala Berang 134

Kuala Telemong 52

Penghulu Diman 22

Tangol 5

Tersat 125

Sub-Total 1,400

Perak Kg Gajah 500

Perak Tengah 500

Parit 56

Lambar Kiri 129

Bota Kiri 88

Bota Kanan 14

Kg Baru 57

(SMK Iskandar Shah) 16

1,349

Pahang Kg Awah 203

Sub-Total 203

TOTAL 5,026


A detailed Hygiene Kit distribution table can be found in Annex 4.1.

Table C. Additional Hygiene Item Distribution

ITEM

LOCATION NUMBER OF ITEMS

DISTRIBUTED STATE DISTRICT DISTRIBUTION CENTRE

Undergarments

Perak

Lambor Kanan

SMK Sultan Muzaffar

Shah

350

Bra 70

Sanitary Pads 350

2.3 Food


The rapid onset of the floods did not allow people time to stockpile food at home or secure supplies

to take with them to evacuation centres. Furthermore, the long duration of the floods quickly

diminished food supplies of those had some. The duration of the floods also impacted supplies of

local shops and restaurants, unable to replenish supplies due to disruptions to transportation

networks.

MERCY Malaysia assisted in the procurement and distribution of food packages to over 40 thousand

people affected. Food packages consisted of a variety of goods, such as biscuits, dried foods, rice and

canned food. The food items are distributed according to the type of beneficiaries. Those who are

able to prepare the food were provided with dry rations and those without any means to cook were

provided with ready to eat food such as bread, biscuits, chocolate, etc.

2.3.2 Activities

Food supplies were procured in Kuala Lumpur, Kelantan and Terengganu before being transported

to MERCY Malaysia basecamps in affected areas. MERCY Malaysia volunteer’s packed food supplies

into food parcels at base-camp. Food parcels were then distributed to beneficiaries at distribution

points, such as evacuation centres.

2.3.3. Outputs & Outcomes

Outputs: Distribution of food packages.

Outcomes: Increased accessibility of beneficiaries to food, restoring a normal diet and sustaining the wellbeing

of beneficiaries.



Table D. Food Parcel Distribution

LOCATION NUMBER OF

BENEFICIARIES STATE DISTRICT

Kelantan

Machang 6750

Tanah Merah 3500

Kuala Krai 4250

Pasir Mas 9151

Rantau Panjang 4007

Sub-Total 47,658

Perak

Lambor Kiri (15 sacks of rice)

Parit 215

Labor Kanan 15

Bota Kanan 120

Bota Kiri 610

Labor Kiri 395

Telok Sareh 115

Sub-Total 1,420

Total 49,078

A detailed table of food distributed can be found in Annex 4.2

2.4 Non-Food Items


The intensity and rapid onset of the floods displaced thousands of people from their homes without

any warning. Thereby, many found themselves without essential items. In addition to providing

hygiene items such as those included in the Hygiene Kit, there was a need for basic comfort People

with Disabilities (PWD) in evacuation centres and additional blankets. MERCY Malaysia staff have

also purchased various kitchen items for families affected.

Additionally, MERCY Malaysia purchased diesel fuel in Kelantan and Terengganu to assist in the

delivery of MERCY Malaysia relief items and other relief organisation’s.


2.4.2 Activities

MERCY Malaysia staff procured 4,000 blankets and 72 mattresses. The mattresses were distributed

to PWD in Perak. The blankets were distributed to those affected by the floods in Kelantan.

MERCY Malaysia staff procured and distributed 7,000 litres of diesel fuel in Kelantan and Terengganu

for 4-wheele drives, boats and trucks to delivery essential relief items.

2.4.3. Outputs & Outcomes

Outputs: Distribution of non-food items to meet immediate needs.

Outcomes: Sustaining the well-being of those affected by the floods. Continued delivery of relief items to

evacuation centers and communities.


Table E. Distribution of Mattresses

LOCATION NUMBER OF MATRESSES

DISTRIBUTED STATE DISTRICT

Perak

Kg Parti 13 15

Kg Tepus 3

Kg Merua 5

Bota 2

Kg Kepayang 10

Parit 23

Bota Kiri 14

Bota Kanan 13

Total 85

Table F: Distribution of Diesel

LOCATION Litres of Fuel distributed

STATE DISTRICT

Kelantan (various) 7000

Total 7,000

Table G: Kitchen Items

LOCATION Number of items distributed

STATE DISTRICT

Perak (various) Figures pending

Total


3 Pictorial Report

Flood Destruction

Figure 1: Areal view of flood waters in Kota Bharu, Kelantan.

Figure 2 : The road condition from Maran to Temerloh.

Figure 3: The floods destroyed the road and iron bridge in Kampung Kemubu, Kelantan.


Figure 4: Several Kampung are only accessible by 4-wheele-drive transportation network have been destroyed.

Here in Kemubu, Kelantan the railway track has been badly damaged.

Figure 5: In several Kampung only around 10% of the houses remain standing after the flash floods.

Figure 6: Although it is dangerous to enter flood waters, it is the only source for cleaning for many people, such

as those from Kampung Kemubu, Kelantan.


Health Project

Figure 7: Several mobile clinics have been set up in Kelantan and Pahang, providing primary health care

services for those affected by the floods.

Figure 8: Several MERCY Malaysia volunteer medical staff travelled by boat to stranded communities to

provide primary health care services.

Figure 9: MERCY Malaysia staff and volunteers conducted public health assessments at evacuation centres.


WASH Project

Figure 10: 1,400 Hygiene Kits were distributed to families affected in Terengganu.

Figure 11: Over 2,000 Hygiene Kits were distributed to families throughout Kelantan, one of the worst affected

states.

Figure 12: Additional hygiene material such as diaper packets and undergarments were purchased in Perak

according to immediate needs. Here the goods are being delivered to basecamp, for further packing and

distribution.


Food Distribution

Figure 13: Hundreds of food packages were procured, packaged and distributed to communities affected in

Kelantan, Pahang and Perak,

Figure14: Emergency food supplies were also transported by boat to stranded communities in Kelantan who

had been without food for a few days.

Figure 15: Items procured in Kuala Lumpur were transported by both lorry and aviation.


4 Annex

4.1 Hygiene Kit Distribution

LOCATION NUMBER OF

HYGIENE KITS

DISTRIBUTED

STATE DISTRICT NAME OF

DISTRIBUTION

CENTER (if any)

Kelantan

Tanah Merah

Sek Keb Kulim, Gual Ipoh 26

Sek Keb Alor Pasir 52

Kpg Pdg Kijang 22

Balai Raya Bukit Kecil 7

Madrasah Kuala Kepok 31

Seberang Alor Botor 24

Pasir Mas

SMA Lati 363

SMA Meranti 32

SK Kubang Kuau 187

SK Gelang Mas 440

SK Kedai Tanjung 423

SK Pangkal Kala 15

SK Guar Periuk 131

Masjid Lubok Kawah 43

SK Sri Kiambang 82

Sek Men Agama Pohon

Buluh

43

SK Bendang Pauh 10

SK To’ Uban 8

Msajid Tarbiah 2

Kg Belukar 10

Kg Gaung Lati 6

Kg Padang Rokwa 10

Kg Tok Derepah 14

Rantau Panjang SK Tok Deh 18

Kuala Krai Kg Pasir Linggi 45

Kg Temangan 30

Sub-Total 2,074

B. Raya Kg Peris 11

Bangunan NGO Peng.

Ajal

11

Dewan PPSK Kg

Menerong

54

Kuarters Pasir Pelata 5

Masjid Kg Bentong 37

Masjid Kg Gunung 10


Terengganu

Hulu Berang Masjid Kg Peneh 41

Masjid Kg Kua 44

Masjid Menerong 14

Masjid Peng. Ajal 62

Rumah P/Masjid Kg

Lubok Periok

23

Rumah Su JKKKKg

Lubok Periok

52

Hulu Telemong

Asrama Sek

Tengkawang

80

B.Raya Kg Pasir Dula 7

B. Raya Kg Payang

Kayu

1

B. Raya Paloh Nyior 7

Dewan Besar Kg

Basung

41

Dewan Budiman Kg

Kepah

104

Markas Cawangan Pdg

Setar

36

Masjid K. Jeneris 10

Masijd Kg Baong 45

Masjid Kuala Ping 71

Sek. Keb. Nibong 81

Sek. Men Matang 74

Surau Kg Pasir Dula 16

Surau Kg Basung 25

Surau Padang Setar 8

Surau Tok Lawit 77

Jenagor B. Raya Kg Tapah 15

Kuala Berang

B. Raya Batu 23 33

B. Raya Kg Getang 31

B. Raya Kg Paya Besar 46

P. Pemindahan Bukit

Tok Bat

24

Kuala Telemong P. Pemindahan Kg

BKT. Tadok

52

Penghulu Diman

B. Raya Bukit Kolam 5

Durian Kasim/Surau C.

Leban

3

B. Raya Kg Landas 2

B. Raya Kg Pela 12

Tangol Masjid Kg Tok Gebok 5

B. Raya Bukit Gemuroh 11

B. Raya Cheting 10

B. Raya Kg Durian

Bador

12

B. Raya Kg Padang 10


Tersat

Setar

Dewan JKKK Kg

Pelandan

5

K. Menjing/D. Sivik B.

Gemuroh

7

Masjid Sekayu 20

Sekolah Keb. Kemat 40

Surau Kg Bukit

Gemuroh

10

Sub-Total 1,400

Perak

Kg Gajah 500

Perak Tengah 500

Parit SK Tanjung Belanja 25

SK Pasir Gajah 15

Lambor Kiri SK Bakong 41

SK Lambor Kiri 88

SMK Iskandar Shah 16

Bota Kiri DOR Kg Pulau Pisang 5

SK Telok Kepayang 83

DOR Kawasan Kucai 5

Bota Kanan Dewan Dato Hambal 14

KG Baru SAR Al-Nasariah 57

Sub-Total 1,349

Pahang

Kg Awah SK Sekara 59

SK Jengka 99

Dewan Serbaguna

Bukit Pala

45

Sub-Total 203

TOTAL 5,026

4.2 Food Parcel Distribution

LOCATION

NUMBER OF

BENEFICIARIES

STATE DISTRICT NAME OF

DISTRIBUTION

CENTER

Machang

SK Pei Hwa 700

SK Pasir Kelang

Lawa

1500

Ladang Taku Estate 500

SK Kuala Nal 1000

Taman Sri Nal 1000

SK Kampung Peh 50

SK Kampung Kerla 2000


Kelantan

Tanah Merah

SK Datuk Mahmud 1000

SK Tanah Merah

Lama

500

SK Tanah Merah

Baru

500

Masjid Karayan

Kampung Laloh

500

SM Laloh 1000

Kuala Krai

SK Bedal 1500

SMA Bedal 500

Kg Pasir Linggi 500

Kg Temangan 750

Pasir Mas


SK Bakong 780

Jeram Perdah 150

Bukit Lata 150

Kampung Bakong 80

Bogor 80

Tersang 300

Lubok Stol 75

Kg Rahmat 100

SMK Kubang

Bemban

800

SK Sultan Ibrahim 3 100

JPAM Pasir MAs 600

Ramah Kedai, Kg

Gaung Lati

150

Taman Sri Mas 50

Klinik Meranti 80

SK Guar Tinggi 500

Kampung Paloh 400

Kg Kubang Nyior 20

SMK Kangkung 72

Masjid Tarbiah 200

SK Arab Ismailiah

Pohon Buluh

220

SK Arab Meranti

Diniah

140


SK Sri Kiambang 155

Kg Banggol Chicha 150

Kg Belukar 50

Banggol Petaling 85

Pondok Lubok Mas 75

Padang Jelapang,

Chicha Tinggi

100

Kg Gaung Lati 90

Kg Tok Sangkut 80


Kg Kedai Tanjung 30

Kg Lati 250

Kg Tal 7 50

Padang Rokwa 50

Kg Bawah Lembah,

Gual Periok

130

Kg Tok Derepah 70

Kg Lemal 85

Rantau Panjang

Maahad Tahfiz Darul

Quran

30

JPAM Rantau

Panjang

120

SK Tok Deh 150

SK To’Uban 35

SK Bendang Pauh 120

SK Kelar 50

SK Gual Periuk 455

SK Gual Tok Deh 349

SMK Diniah 50

Bonggol Jering 275

Jeram Perdah 130

Bukit Lata 120

Mukim Chak Meranti 80

Taman Rantau Mas 500

Tasik Bakong 50

Kg Kedap 150

Tersang 300

Seberang Merbau 150

Kg Kedap 150

Bandar Rantau

Panjang Lama

60

Kg Bagoh 250

Tersang Baru 86

Tersang Lama 157

Kg Seronga Luar 80

Kg Seronga Dalam 110

Sub-Total 27,658

Perak

Parit SK Tanjung Belanja 120

Dewan Orang Ramai

Kg Tepus

55

Surau Tanjung

Belanja

40

Labor Kanan SMK Sultan Muzaffar

Shah

15

Bota Kanan Dewan Dato Hambal 40

SK Padang

Changkat

80

Bota Kiri SK Telok Kepayang 380


DOR Pt 13 230

Labor Kiri SK Bakong 165

SK Lambor Kiri 230

Telok Sareh 115

Sub-Total 1,470

Total: 29.128

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