laporan tahunan 2008 jabatan perkhidmatan awam - menerajui

2008Annual Report Laporan Tahunan

Menerajui PerubahanDriving Change

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Isi KandunganIsi Kandungan I n s i d e I n s i d e

Profil KorporatCorporate Profile

Profil KorporatCorporate Profile

02 - 12 Pembangunan Kapasiti OrganisasiOrganisational Capacity DevelopmentPembangunan Kapasiti OrganisasiOrganisational Capacity Development

71 - 83

Prestasi KeseluruhanOverall Performance

Prestasi KeseluruhanOverall Performance

Saraan dan KebajikanRemuneration and WelfareSaraan dan KebajikanRemuneration and Welfare13 - 35 84 - 101

Perancangan Sumber ManusiaHuman Resource Planning


Jaringan IlmuKnowledge SharingJaringan IlmuKnowledge Sharing36 - 48 102 - 118

RetrospektifRetrospectiveRetrospektifRetrospective

Pembangunan Sumber ManusiaHuman Resource Development

Pembangunan Sumber ManusiaHuman Resource Development49 - 70 119 - 142


Sistem pengurusan yang sentiasa berubahmemerlukan JPA menggunakan pendekatanbaru dalam melaksanakan tugas yang boleh““baru dalam melaksanakan tugas yang bolehmembawa perubahan kepada pentadbiran

dan pengurusan sektor awam. Dalam hal ini,JPA seharusnya menjadi agen perubahan

yang penting.”

“The ever changing management systemrequires the PSD to apply new approaches inexecuting its job that will bring about changes

to public sector administration andmanagement. In this regard, the PSD shouldmanagement. In this regard, the PSD should

be the significant change agent.””Petikan Ucapan Y.A.B Dato’ Seri Abdullah Haji Ahmad Badawi, Perdana Menteri Malaysia Pada 5 Disember 2007

Extract of the Speech by the Rt. Hon. Dato’ Seri Abdullah Haji Ahmad Badawi, Prime Minister of Malaysia on 5th December 2007

2008JPA Peneraju Perubahan Perkhidmatan AwamPerkhidmatan Awam

P S D – D r i v i n g C h a n g e i n t h e P u b l i c S e r v i c e


OUTCOMESPROSES

PROCESSOUTCOMES

PerancanganIMPAK

IMPACTPerancanganPlanning• Perancangan Keperluan Sumber Penyampaian Perkhidmatan yang

ManusiaHuman Capital Needs Planning

• Perancangan Strategik

Penyampaian Perkhidmatan yang CemerlangExcellent Service DeliveryINPUT Perancangan Strategik

Pengurusan Sumber ManusiaHuman Resource Management S i Pl i

Peningkatan Keupayaan, Pengetahuan dan Inovasi

Capacity, Knowledge and Innovation

• Responsif, Relevan dan InovatifR i R l t d

INPUTOUTPUTOUTPUTStrategic Planning

p y gEnhancement Responsive, Relevant and

Innovative• Tadbir Urus yang Baik

OUTPUT

Pengurusan

Tadbir Urus yang BaikGood Governance

• Perkhidmatan Awam Bertaraf D i

Modal InsanHuman Capital Pengurusan

Management• Kepimpinan

L d hi

Modal insan yang Berpengetahuan, Inovatif dan Berminda Kelas PertamaH C it l th t i K l d bl

DuniaWorld-Class Public Service

Human Capital

Leadership• Pengurusan Bakat & Kepelbagaian

Talent and Diversity Management

Human Capital that is Knowledgeable, Innovative and with a First-Class

MindsetKepimpinan Talent and Diversity Management

• Latihan Pra dan Dalam PerkhidmatanPre-and In-Service Training

D S i N

KepimpinanLeadership

Keupayaan Organisasi yang Mantap

Daya Saing NegaraNational Competitiveness• Prestasi Ekonomi

PembangunanDevelopment

Keupayaan Organisasi yang MantapResilient Organisational Capability

Prestasi EkonomiEconomic Growth

• Pembangunan InfrastrukturI f t t D l t

Modal MaklumatInformation Capital

Development• Skim Perkhidmatan

Schemes of ServiceSt kt O i i

Infrastructure Development• Kecekapan Perniagaan

Business Efficiency• Struktur OrganisasiOrganisational Structures

• Sistem dan ProsesPengukuhan keupayaan Pelaksanaan

Implementation Capacity E h t

Business Efficiency• Kecekapan Kerajaan

Government EfficiencyModal Organisasi Sistem dan ProsesSystems and Processes

• TeknologiT h l

EnhancementOrganisational Capital

Technology• Budaya Berprestasi Tinggi

High-Performance CultureHigh Performance Culture

JPA – MEMPERKASAKAN MODAL INSAN, MEMAKMURKAN NEGARAPSD – TRANSFORMING HUMAN CAPITAL, PROSPERING THE NATIONPSD TRANSFORMING HUMAN CAPITAL, PROSPERING THE NATION

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Pengurusan TopgTertinggi

pManagementTertinggi Management

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P T i iPengurusan TertinggiT o p M a n a g e m e n t

1 2 43 5 6 7 8 9 10 11 12 13 14 15

8 Tan Sri Ismail Adam Ketua Pengarah Perkhidmatan Awam Malaysia Director-General of Public Service Malaysia

7 Datuk Ab. Khalil Ab. Hamid Timbalan Ketua Pengarah Perkhidmatan Awam (Pembangunan)Deputy Director-General of Public Service (Development)

9 Dato’ Dr. Ismail Alias Timbalan Ketua Pengarah Perkhidmatan Awam (Operasi) Deputy Director-General of Public Service (Operations)

1 Nik Azhan Hakim Nik Mahmood

Penasihat Undang-UndangLegal Advisor

2 Dr. Aris Kasan Pengarah Bahagian Pengurusan PsikologiDirector of Psychology M t Di i i

10 Dato’ Dr. Muhammad Hamzah Pengarah Institut Tadbiran Awam Negara (INTAN) Director of National Institute of Public Administration

11 Dr. John Antony Xavier Pengarah Bahagian Perancangan, Penyelidikan dan KorporatManagement Division

3 Mohd Tajudin Don Pengarah Bahagian Pembangunan Modal InsanDirector of Human Capital Development Division

Penyelidikan dan Korporat Director of Planning, Research andCorporate Division

12 Kamaruddin Tahir Pengarah Bahagian Pengurusan MaklumatDirector of Information

4 Dato’ Yeow Chin Kiong Pengarah Bahagian Pasca PerkhidmatanDirector of Post-Service Division

5 Dato’ Dr. Mohd Azhar Yahaya Pengarah Bahagian PerkhidmatanDirector of Service Division

Management Division

13 Amir Abd Hamid Pengarah Bahagian Khidmat PengurusanDirector of Service Management Division

6 Datuk Farida Mohd Ali Pengarah Bahagian Pembangunan Organisasi Director of Organisational Development Division

14 Dato’ Yap Kin Sian Pengarah Bahagian SaraanDirector of Remuneration Division

15 Holesoh Saibon Ketua Audit DalamHead of Internal Audit


P K P h P khid APerutusan Ketua Pengarah Perkhidmatan AwamForeword by the Director-General of Public Service

““ Sebagai peneraju perkhidmatan awam JPA

Sebagai peneraju perkhidmatan awam JPAawam, JPA menetapkan hala tuju strategik pengurusan

awam, JPA menetapkan hala tuju strategik pengurusan

””pengurusan sumber manusia sejajar dengan misi nasional

pengurusan sumber manusia sejajar dengan misi nasional

““””misi nasional.misi nasional.

To drive change in the public service,

the PSD has set the strategic

To drive change in the public service,

the PSD has set the strategic

““g

direction for human resource management in

line with the

gdirection for

human resource management in

line with theline with the national mission.

line with the national mission. ””


Perkembangan JPA di sepanjang tahun 2008 melibatkan peningkatan peranannya selaridengan amanah Y.A.B Perdana Menteri supaya JPA berperanan sebagai penerajuperkhidmatan awam demi peningkatan tahap kemajuan negara. Oleh itu, JPA secaraberterusan menambah baik dasar dan kaedah pengurusan sumber manusia demimembentuk perkhidmatan awam yang berkeupayaan memberi perkhidmatan berkualititinggi sambil menjadi majikan pilihan.Dalam usaha

b kDalam usaha

b k““ Sebagai peneraju perkhidmatan awam, JPA menetapkan hala tuju strategik pengurusansumber manusia sejajar dengan misi nasional. Dalam usaha membangunkan budayaberprestasi tinggi, projek petunjuk prestasi utama (KPI) bagi Jawatan Utama Sektor Awamtelah dilaksanakan. Ia bertujuan membolehkan ketua-ketua setiausaha, ketua-ketuaperkhidmatan dan ketua-ketua jabatan yang terpilih serta lapisan kedua mereka memberi

membangunkan budaya berprestasi ti i j k

membangunkan budaya berprestasi ti i j k tumpuan sepenuhnya terhadap keberkesanan penyampaian perkhidmatan melalui

pengukuran pencapaian yang berorientasikan impak.

Dalam meningkatkan keupayaan organisasi selaras dengan misi nasional untukmengukuhkan keupayaan institusi, JPA memastikan perkhidmatan awam diperuntukkand ki khid l d i i l ik I i b j k

tinggi, projek petunjuk prestasi utama (KPI) b i

tinggi, projek petunjuk prestasi utama (KPI) b i dengan skim perkhidmatan yang relevan dari segi syarat-syarat lantikan. Ini bertujuan untuk

menarik dan mengekalkan kemahiran pegawai serta meningkatkan kemajuan kerjayapenjawat awam. Di samping itu, JPA juga bertanggungjawab menyediakan strukturorganisasi yang mantap supaya menepati objektif penubuhan organisasi, selain pewujudanjawatan baru di beberapa sektor utama. Antaranya ialah sektor pendidikan sebanyak 26,100j k k ih b k 10 400 j k k b k 4 140

(KPI) bagi Jawatan Utama Sektor Awam t l h

(KPI) bagi Jawatan Utama Sektor Awam t l h jawatan, sektor kesihatan sebanyak 10,400 jawatan, sektor pengangkutan sebanyak 4,140

jawatan dan sektor keselamatan sebanyak 8,740 jawatan.

In 2008, the PSD focused on enhancing its role in the light of the call by the Rt. Hon. Prime

telah dilaksanakan...”telah dilaksanakan...”

“In our efforts to “In our efforts to In 2008, the PSD focused on enhancing its role in the light of the call by the Rt. Hon. PrimeMinister for the PSD to assume the role of driving change in the public service to furtheradvance national development. Thus, the PSD has committed itself to continuouslyimproving its policies and human resource management approaches to further enhance thecapacity of the public service to render high quality services and to become an employer ofchoice.

cultivate a high-performance

culture we have implemented

cultivate a high-performance

culture we have implemented choice.

To drive change in the public service, the PSD has set the strategic direction for humanresource management in line with the national mission. In our efforts to cultivate a high-performance culture we have implemented the key performance indicators (KPI) project forthe premier positions in the public service. This implementation of impact-oriented and

implemented the key

performance indicators (KPI)

project for the

implemented the key

performance indicators (KPI)

project for the the premier positions in the public service. This implementation of impact oriented andoutcome-based measures is to enable the secretaries-general of ministries, heads ofservices and heads of selected departments, as well as their deputies, to focus fully onenhancing the effectiveness of service delivery.

In improving organisational capacity in line with the national mission to strengthen

project for the premier

positions in the public service...

project for the premier

positions in the public service... ”” In improving organisational capacity in line with the national mission to strengthen

institutional capacity, the PSD ensures that the public service is equipped with the relevantschemes of service in terms of appointment conditions. This capacity-enhancing measure isaimed at attracting and retaining experienced officers as well as improving their careerprospects. Apart from creating new posts in several important sectors, the PSD is alsoresponsible for ensuring appropriate organisational structures to realise organisational

””responsible for ensuring appropriate organisational structures to realise organisationalobjectives. In 2008, among others, the PSD created 26,100 posts in the education sector,10,400 posts in the health sector, 4,140 posts in the transport sector and 8,740 posts in thesecurity sector.


Sebagai agensi pusat yang dipertanggungjawabkan dengan pengurusan sumber manusiaperkhidmatan awam, JPA sedar akan kesan pembangunan modal insan terhadap kejayaansesuatu negara. Misalnya, Jepun, Korea Selatan dan Switzerland, yang merupakan negara-negara yang mempunyai sumber alam semula jadi yang terhad, telah berjaya mencapaikejayaan dalam bidang ekonomi kerana mempunyai tenaga manusia yang terlatih,berdisiplin, rajin dan inovatif. Sebaliknya, terdapat negara-negara yang kaya dengansumber alam semula jadi tetapi masih mundur kerana tidak mempunyai sumber manusiayang termahir secara mencukupi. Berdasarkan contoh tersebut, pembangunan sumbermanusia dari segi sikap, kemahiran dan ilmu telah dijadikan agenda utama dalamperkhidmatan awam.

Selaras dengan dasar Kerajaan untuk membangunkan modal insan, bilangan tajaan JPA didalam dan luar negara terus ditingkatkan Bagi tahun 2008 jumlah keseluruhan penerimadalam dan luar negara terus ditingkatkan. Bagi tahun 2008, jumlah keseluruhan penerimatajaan JPA adalah seramai 42,495 orang yang merangkumi Program Penajaan Luar Negara(9,851 orang), Program Penajaan Dalam Negara (27,559 orang), Program Dasar Pandangke Timur (1,996 orang) dan Program Penajaan Dalam Perkhidmatan (3,089 orang). Dalampada itu, Dasar Latihan Sumber Manusia Sektor Awam telah menetapkan setiap penjawatawam perlu mengikuti latihan sekurang kurangnya tujuh hari dalam setahun Di JPA dasar

...bilangan pelajar tajaan ...bilangan pelajar tajaan ““awam perlu mengikuti latihan sekurang-kurangnya tujuh hari dalam setahun. Di JPA, dasar

ini ditekankan sepenuhnya dan bagi tahun 2008, seramai 2,673 orang warga JPA telahmenjalani latihan purata dengan sebanyak 11 hari.

Kebajikan para penjawat awam tetap diberi keutamaan bagi memastikan mereka dapatmelaksanakan tugas dan tanggung jawab dengan tenang dan selesa. JPA juga amat sensitif

p j jdi dalam dan luar negara telah

p j jdi dalam dan luar negara telah

As the central agency responsible for human resource management in the public service,

melaksanakan tugas dan tanggung jawab dengan tenang dan selesa. JPA juga amat sensitifkepada keperluan semasa berikutan peningkatan kos sara hidup yang dialami masa kini. ditingkatkan...”ditingkatkan...”

“...number of d

“...number of dAs the central agency responsible for human resource management in the public service,

the PSD recognises the importance of human capital development in nation-building. Forexample, Japan, South Korea and Switzerland have limited natural resources. Yet, theyhave achieved economic success because of their well-trained, disciplined, hardworking andinnovative human resource. On the other hand, there are countries that are rich in naturalresources. However, they are backward because of limited skilled human resources.

sponsored students both domestic and

overseas

sponsored students both domestic and

overseasresources. However, they are backward because of limited skilled human resources.Taking cognisance of the above examples, human capital development - in terms of attitude,skills and knowledge - has become the main agenda of the public service.

In line with the government policy on human capital development, the number of PSD-sponsored recipients, both domestic and overseas, has been increased. The total number of

has been increased...

has been increased... ””sponsored recipients, both domestic and overseas, has been increased. The total number of

PSD-sponsored persons in 2008 was 42,495 which included the Overseas SponsorshipProgramme (9,851 students), Domestic Sponsorship Programme (27,559 students), Look-East Policy Programme (1,996 students) and In-service Sponsorship Programme (3,089officers). In addition, the Public Sector Human Resource Training Policy specifies that everypublic officer is required to attend at least seven days of training a year. In the PSD, thispublic officer is required to attend at least seven days of training a year. In the PSD, thispolicy is given serious emphasis. That emphasis has resulted in as many as 2,673employees attending, on the average, 11 days of training in 2008.

The welfare of public officers is always given due priority to ensure that they are able tocarry out their duties and responsibilities with ease and comfort. The PSD is also sensitivecarry out their duties and responsibilities with ease and comfort. The PSD is also sensitiveto the current needs of the workforce following the recent rise in the cost of living.


Sehubungan itu, Kerajaan telah meluluskan dasar-dasar baru pakej saraan yang meliputigaji, elaun, imbuhan dan pasca perkhidmatan bagi membela nasib penjawat awam. Antarainisiatif yang diluluskan pada tahun 2008 ialah pemberian ex-gratia terbitan sekaligusinisiatif yang diluluskan pada tahun 2008 ialah pemberian ex gratia terbitan sekaliguskepada ibu atau bapa anggota berpencen yang meninggal dunia semasa dalamperkhidmatan tanpa meninggalkan balu/duda atau anak, tawaran opsyen pelanjutan umurpersaraan wajib kepada 58 tahun, peningkatan maksimum cuti rehat dan cuti rehat khasyang boleh dikumpul untuk pemberian wang tunai sebagai gantian cuti rehat (GCR) kepada150 hari dan tawaran opsyen pencen kepada anggota yang masih berada di dalam Skim150 hari dan tawaran opsyen pencen kepada anggota yang masih berada di dalam SkimKumpulan Wang Simpanan Pekerja.

Bagi memperkasakan penyampaian perkhidmatan kepada pelanggan, struktur organisasiJPA telah diperkukuhkan dengan penjenamaan semula JPA pada pertengahan tahun 2008.Ini adalah bersesuaian dengan amanah Y.A.B Perdana Menteri supaya JPA berperanan

b i j khid P j l i i k ik j d

JPA turut mengambil i i i tif d l

JPA turut mengambil i i i tif d l““ sebagai peneraju perkhidmatan awam. Penjenamaan semula ini menyaksikan pewujudan

sebanyak 682 jawatan baru dan pemansuhan 406 jawatan pelbagai skim perkhidmatan.

JPA turut mengambil inisiatif dalam membangunkan pemimpin yang berfikiran strategik danmampu bertindak dalam apa jua situasi. Kursus-kursus pembangunan kepimpinan telahdiusahakan di INTAN dengan kerjasama Universiti Harvard Program Pementoran telah

inisiatif dalam membangunkan pemimpin yang b fiki

inisiatif dalam membangunkan pemimpin yang b fiki diusahakan di INTAN dengan kerjasama Universiti Harvard. Program Pementoran telah

dilancarkan dengan objektif untuk membantu pegawai baru dan yang dinaikkan pangkatmenyesuaikan diri dengan persekitaran kerja dan tanggung jawab yang baru. Pengurusanpsikologi pula telah berkembang dengan pesat dan diiktiraf sebagai satu perkhidmatan yangbertaraf dunia dalam membangunkan modal insan perkhidmatan awam. Ujian PsikologiSecara Online (e-Psikologi) membantu pengurus sumber manusia membuat keputusan

berfikiran strategik dan mampu b ti d k d l

berfikiran strategik dan mampu b ti d k d l Secara Online (e Psikologi) membantu pengurus sumber manusia membuat keputusan

dalam urusan pemilihan, penempatan, pembangunan insan dan perkhidmatan kaunselingkepada pegawai di agensi masing-masing.

Accordingly, the Government has reviewed the remuneration package - which includessalaries, allowances, incentives and retirement benefits - to protect the wellbeing of public

bertindak dalam apa jua situasi...”

bertindak dalam apa jua situasi...”

salaries, allowances, incentives and retirement benefits to protect the wellbeing of publicofficers. Among the initiatives that were passed in 2008 are ex-gratia derivative payment tothe father or mother of pensionable employees who died while still in service without leavinga widow/widower or children; offer of option to extend the compulsory retirement age to 58years; increase in the maximum annual leave or special leave that can be accumulated forcash in lieu to 150 days and offer of option to the pensionable scheme to employees under

“The PSD also took the initiative

to develop leaders

“The PSD also took the initiative

to develop leaders cash in lieu to 150 days and offer of option to the pensionable scheme to employees underthe Employees Provident Fund scheme.

To further enhance the delivery of services to its clientele, the PSD reinforced itsorganisational structure through a rebranding exercise in mid-2008. This rebranding was inline with the call of the Rt. Hon. Prime Minister for the PSD to assume the role of driving

with strategic thinking skills and

the ability to respond

with strategic thinking skills and

the ability to respond line with the call of the Rt. Hon. Prime Minister for the PSD to assume the role of driving

change in the public service. This restructuring saw the creation of 682 new posts and thetermination of 406 posts from various schemes of service.

The PSD also took the initiative to develop leaders with strategic thinking skills and theability to respond accordingly under all conditions. INTAN spearheaded leadership

paccordingly under

all conditions...

paccordingly under

all conditions... ”” ability to respond accordingly under all conditions. INTAN spearheaded leadershipdevelopment courses in collaboration with Harvard University. The PSD launched amentoring programme with the objective of assisting new officers and those newlypromoted to adapt to their new working environment and responsibilities. Its psychologymanagement has developed so rapidly that today it is recognised as being world-class indeveloping human capital. Online psychological testing (e-Psychology) assists humandeveloping human capital. Online psychological testing (e Psychology) assists humanresource managers in making decisions regarding appointment, emplacement and trainingand in providing counselling services to employees in their respective agencies.


Keprihatinan dan tindakan proaktif JPA dalam penyampaian perkhidmatan telah dibuktikanKeprihatinan dan tindakan proaktif JPA dalam penyampaian perkhidmatan telah dibuktikanmelalui pengiktirafan pelbagai pihak dalam bentuk anugerah dan surat penghargaan. Bagitahun 2008, JPA telah dianugerahkan persijilan MS ISO 9001:2000 oleh SIRIMmelambangkan pematuhannya kepada standard kualiti global bagi Sistem Pengurusan KualitiPenggubalan Dasar dan Pengurusan Sumber Manusia Perkhidmatan Awam. Pengurusankewangan JPA pula telah mendapat pengiktirafan Empat Bintang dalam Anugerahkewangan JPA pula telah mendapat pengiktirafan Empat Bintang dalam AnugerahKecemerlangan Pengurusan Kewangan dari Jabatan Audit Negara. Manakala JPA berjayamendapat pengiktirafan Lima Bintang untuk kecemerlangan pengurusannya di bawah SistemStar Rating MAMPU. Selain itu, JT Frank Academy telah mengiktiraf JPA tempat ketigaAnugerah Global Emerging Knowledge Organisation (GEKO) 2008. JPA juga telah menerimaanugerah Pusat Sumber Bagi Kajian Kes ASEAN melalui Institut Tadbiran Awam Negara b kb k““anugerah Pusat Sumber Bagi Kajian Kes ASEAN melalui Institut Tadbiran Awam Negara(INTAN) yang merupakan pusat kecemerlangan latihan sektor awam.

Kesemua pengiktirafan ini dianggap sebagai pemangkin dalam meneruskan misi JPAmembangunkan modal insan yang memiliki kemahiran yang tinggi serta pemikiran yangdinamik dan progresif demi kecemerlangan penyampaian perkhidmatan awam.

...membangunkan modal insan yang berkemahiran tinggi serta

...membangunkan modal insan yang berkemahiran tinggi serta““

JPA turut mendapat undangan untuk tujuan perkongsian pengetahuan dan kepakaran dalambidang pengurusan sumber manusia. Sepanjang tahun lalu, JPA telah menerima 24 lawatandari delegasi antarabangsa. Kursus-kursus INTAN juga merupakan tumpuan utama pegawai-pegawai luar negara yang ingin mempelajari pengalaman kita dalam membangunkanperkhidmatan awam

tinggi serta pemikiran yang dinamik dan progresif ”

tinggi serta pemikiran yang dinamik dan progresif ”perkhidmatan awam.

The acknowledgements received from various parties, in the form of awards and letters ofi ti t tif t th i d ti ti t k b th PSD i i i

progresif...progresif...

“…to develop h it l“…to develop h it lappreciation, testify to the conscious and proactive action taken by the PSD in improving

service delivery. In 2008, the PSD received the MS ISO 9001:2000 certification from SIRIM.This certification symbolises the PSD’s conformance to the global quality standard for QualityManagement System in Policy Formulation and Public Service Human ResourceManagement. In financial management, the PSD won the Financial Management ExcellenceA d f th A dit G l’ D t t ith th i f t tifi ti Th

human capital that is highly

skilled, dynamic and

human capital that is highly

skilled, dynamic and

Award from the Auditor-General’s Department with the maximum four-star certification. ThePSD also succeeded in receiving the five-star certification for management excellence underthe MAMPU Star Rating System. Furthermore, JT Frank Academy accorded the PSD thirdplace in the Global Emerging Knowledge Organisation (GEKO) 2008 Award. Through INTAN,which is the centre of excellence for training in the public service, the PSD was nominated asth R C t f ASEAN C St di

progressive…progressive…””the Resource Centre for ASEAN Case Studies.

All the above recognition serve as a motivation to continue the PSD’s mission to develophuman capital that is highly skilled, dynamic and progressive in thinking for public servicedelivery excellence.

Th PSD i l i l d i d l i h it l i th bli i f th t iThe PSD is also involved in developing human capital in the public services of other countriesthrough the sharing of its experience. This genuine initiative has brought internationalreputation to the PSD as an organisation worthy of emulation. As a result, foreign delegationsoften visit the PSD. The PSD also regularly receives invitation for us to share our knowledgeand expertise in the field of human resource management. Last year, the PSD received 24f i d l ti C d t d b INTAN t i l d dforeign delegations. Courses conducted by INTAN too are in popular demand amongoverseas officials who wish to learn from our experience in developing the public service.


Merenung kembali segala inisiatif yang telah dilaksanakan sepanjang tahun 2008, jelasbahawa segala penambahbaikan yang disasarkan demi meningkatkan keupayaan modalinsan perkhidmatan awam dalam menangani cabaran perubahan persekitaran dan memenuhituntutan hari mendatang. Usaha ini akan diteruskan pada tahun-tahun hadapan.

Pencapaian serta kejayaan yang telah dikecapi ini tidak mungkin dapat direalisasikanandainya tiada usaha padu serta sumbangan daripada seluruh warga kerja JPA yang tidakpernah mengenal erti jemu dalam menyediakan perkhidmatan terbaik. Kepada warga kerjaJPA, saya mengucapkan terima kasih dan menyarankan supaya terus menambahkan nilaidalam perkhidmatan agar sentiasa relevank jk j““ dalam perkhidmatan agar sentiasa relevan.

Kepada pelanggan-pelanggan JPA pula, saya ucapkan terima kasih kepada maklum balasyang telah membantu memperbaiki lagi perkhidmatan kami. Saya berharap maklum balasmereka akan terus disampaikan demi kesejahteraan bersama.

...warga kerja JPA perlu terus menambah baik

il i d l

...warga kerja JPA perlu terus menambah baik

il i d l““

nilai dalam perkhidmatan agar sentiasa

l ”

nilai dalam perkhidmatan agar sentiasa

l ”In reflecting the various initiatives taken during 2008, it is clear that all improvements weretargeted at improving the capacity of human capital in the public service so that it can betterhandle the challenges from a rapidly changing environment and better meet the demands ofthe future. These initiatives will be continued in the years ahead.

relevan...”relevan...”

“…the PSD “…the PSD the future. These initiatives will be continued in the years ahead.

The accolades that the PSD has received could not have been possible without the unitedand concerted effort of all PSD employees. They have worked tirelessly in providing the bestservice. To all of them, I wish to extend my heartfelt appreciation. I also exhort them tocontinue to value-add so that they will remain always relevant.

workforce will continue to value-

add so that they will remain always

workforce will continue to value-

add so that they will remain always continue to value add so that they will remain always relevant.

To our clients, I wish to thank them for the feedback that has helped us to continuouslyimprove our services. I hope their feedback will be continuously forthcoming in the interest ofthe common good.

will remain always relevant…

will remain always relevant… ””

Tan Sri Ismail AdamMac | March 2009|


C o r p o Profr a t e P r

fil Kor o f i l eorpoorat

Hala Tuju StrategikStrategic Direction2

Piagam Pelanggan Clients’ Charter

Pelanggan 6

4

Clientele

Perkongsian NilaiShared Values7

6

Meneraju Perkhidmatan AwamDriving Change in the Public Service

Carta Organisasi Organisation Chart

8

9

Punca KuasaAuthority11


H l T j S ikHala Tuju StrategikS t r a t e g i c D i r e c t i o n

VISIMenjadi sebuah organisasi bertaraf dunia dalam perancangan, pembangunan dan pengurusansumber manusia yang cemerlang berteraskan profesionalisme, integriti dan teknologi terkini selarasdengan matlamat Wawasan 2020 untuk menjadikan Malaysia negara maju.

MISIMenjadi sebuah

organisasi Meningkatkan keberkesanan modal insan demi kecemerlangan perkhidmatan awam melalui fungsi-fungsi berikut:• Menjadi penasihat utama kepada Kerajaan dalam pengurusan personel perkhidmatan awam

• Menggubal dasar personel perkhidmatan awam termasuk pengambilan, penempatan,

bertaraf dunia dalam

perancangankenaikan pangkat, latihan, gaji, elaun, kemudahan, faedah persaraan dan ganti rugikemalangan, suasana kerja, motivasi, insentif serta penghargaan

• Merancang keperluan tenaga manusia perkhidmatan awam yang berkualiti

• Menentukan struktur dan saiz yang optimum

perancangan, pembangunan

dan pengurusan • Menguruskan hubungan majikan dan pekerja ke arah mewujudkan suasana yang harmonis. sumber manusia

yang cemerlangOBJEKTIF

Menjadi agensi personel sektor awam yang berprestasi tinggi dalam penyediaan sumber manusiayang berupaya memberi perkhidmatan yang cemerlang melalui penggubalan dasar dan pengurusansumber manusia.

cemerlang…

2Jabatan Perkhidmatan Awam

Public Service Department


VISIONVISIONTo be a world-class organisation, excelling in planning, development and management of human resources based on professionalism, integrity andstate-of-the art technology and aligned with Vision 2020 to make Malaysia a developed nation.

MISSIONTo enhance the effectiveness of public service human capital toward achieving public service excellence through the following functions:

• As the main advisor to the government in the management of public service personnel

• Formulating public service personnel policies including recruitment, emplacement, promotion, training, salaries, allowances, retirementbenefits, compensation, working environment, motivation, incentives and recognition

• Planning for quality public service manpower requirements

• Determining the optimum organisational structure and size

• Managing a harmonious employer-employee relations

OBJECTIVETo be a high-performance public service personnel agency raising a workforce capable of providing excellent services through policy formulation

d h t

Managing a harmonious employer employee relations

Sebanyak 15 pejabat penasihat latihan dibuka seluruh dunia bagi menjaga kebajikan pelajar tajaan JPAFifteen (15) training advisory offices have been established b d t th lf f PSD d t d t

and human resource management.

abroad to ensure the welfare of PSD-sponsored students

To be world-class organisation, excelling in terms ofplanning, development and management of humanresources… 3

Jabatan Perkhidmatan AwamPublic Service Department


Piagam PelangganC l i e n t s ’ C h a r t e r

Kami berjanji akan memberi khidmat nasihat secara profesional dalam menggubal dan melaksanakan dasar serta peraturan pengurusan sumbermanusia bagi perkhidmatan awam dengan sentiasa mengalu-alukan pelanggan, memberikan senyuman, mendengar dan memberi layanan mesramerangkumi fungsi-fungsi berikut:

• Memberi perkhidmatan yang cemerlang melalui perancangan, penggubalan dan pelaksanaan dasar pengurusan sumber manusia denganmenepati ciri-ciri kualiti seperti berikut:

• Cepat dalam semua tindakan

• Tepat dalam membuat keputusan

• Layanan mesra kepada pelanggan

• Menepati masa yang dijanjikan

• Adil dan saksama dalam pertimbangan

• Menentukan perkhidmatan dan maklumat mudah diperolehi serta boleh dipercayai

• Menepati undang-undang, dasar dan peraturan

• Membangunkan organisasi perkhidmatan awam yang mantap melalui penyusunan semula struktur organisasi, skim perkhidmatan dang g p y g p p y g , pperjawatan secara berterusan selaras dengan skop tanggung jawab semasanya supaya dapat berfungsi dengan optimum

Perkhidmatan mesra pelanggan sentiasa menjadi amalan di JPAA friendly-customer service is always practiced in the PSD


Warga JPA berikrar memberi perkhidmatan terbaik

• Memastikan pengurusan modal insan yang terbaik bertujuan meningkatkan keberkesanan dan kecekapan anggota perkhidmatan awam melaluipembangunan sistem-sistem dan amalan-amalan terkini

• Meningkatkan produktiviti dan kecekapan modal insan perkhidmatan awam melalui latihan pra-perkhidmatan dan dalam perkhidmatan

Warga JPA berikrar memberi perkhidmatan terbaik PSD staff taking the pledge of exemplary service

Meningkatkan produktiviti dan kecekapan modal insan perkhidmatan awam melalui latihan pra perkhidmatan dan dalam perkhidmatanberdasarkan dasar latihan perkhidmatan awam

• Menarik, membangun dan mengekalkan tenaga kerja berpotensi ke arah prestasi yang cemerlang melalui pengurusan gaji, elaun dan pelbagaikemudahan yang disediakan.

We pledge to provide advisory services in a professional manner in the formulation and implementation of policies and regulations pertaining toh t i th bli i f llhuman resource management in the public service as follows:

• Providing excellent service in planning, formulation and implementation of human resource management policies with attention to the followingqualities:

• Prompt in all actions

Accurate in decision making• Accurate in decision-making

• Friendly in serving customers

• Timeliness in providing services

• Fair and just in all considerations

• Readily available and reliable services and information• Readily available and reliable services and information

• Compliance with rules, regulations and policies.

• To ensure that public organisations are equipped with suitable structures, establishment and schemes of service in accordance with their currentresponsibilities so as to function at an optimum level

• To ensure the best human capital management for enhancing the efficiency and effectiveness of the public service through the development ofTo ensure the best human capital management for enhancing the efficiency and effectiveness of the public service through the development ofsystems and best practices

• To increase the productivity and efficiency of the public service human capital through pre- and in-service training in accordance with publicservice training policies

• To attract, develop and retain workforce with potential towards excellent performance through salaries management, allowances and variousperks.pe s




PelangganC l i e n t e l e

Perkhidmatan Awam Persekutuan 142

Agensi KerajaanGovernment Agencies

Federal Public Service

Perkhidmatan Awam NegeriState Public Service

249

Badan Berkanun PersekutuanFederal Statutory Bodies

84

724

Federal Statutory Bodies

Badan Berkanun NegeriState Statutory Bodies

106

Pihak Berkuasa TempatanLocal Authorities

143

Perkhidmatan Awam PersekutuanFederal Public Service

994,713

Perkhidmatan Awam NegeriState Public Service

88,072Penjawat Awam

Public Servants

1,244,365Badan Berkanun PersekutuanFederal Statutory Bodies

105,407

Badan Berkanun NegeriState Statutory Bodies

12,868

Pihak Berkuasa Tempatan 43 305

Public Servants

Pihak Berkuasa TempatanLocal Authorities

43,305

Program Penajaan Luar NegaraOverseas Sponsorship Programme

9,851

Program Penajaan Dalam Negara 27 559 42 495Program Penajaan Dalam NegaraLocal Sponsorship Programme

27,559

Program Dasar Pandang ke TimurLook-East Policy Programme

1,996

Program Penajaan Dalam 3,089

Pelajar TajaanSponsored Students

42,495

PerkhidmatanIn-Service Sponsorship Programme

Pesara 372,228 511 883Pensioners,

Penerima PencenPension Recipients

139,655 Pesara dan Penerima PencenPensioners and Pension Recipients

511,883




Perkongsian NilaiS h a r e d V a l u e s

Etika ialah satu perkataan yang berasal dari bahasa Greek iaitu Th d ‘Ethi ’ i i t f th G k d ‘Eth ’ hi hEtika ialah satu perkataan yang berasal dari bahasa Greek iaitu‘ethos’ yang memberi maksud “character” atau perwatakan dankeperibadian. Etika juga boleh didefinisikan sebagai “code ofhuman conduct” atau peraturan yang membatasi gelagat manusia.Etika memainkan peranan yang penting dalam menentukanproduktiviti sesebuah organisasi. Semakin tinggi tahap pemahamandan penghayatan yang dikongsi bersama oleh warga maka

The word ‘Ethics’ originates from the Greek word ‘Ethos’ whichmeans character and conduct. Ethics can be defined as a code ofconduct or rules that circumscribes human behaviour. Ethics playsan important role in determining the productivity of an organisation.The higher the understanding and assimilation of the shared valuesby its members, the higher is the productivity of the organisation.

dan penghayatan yang dikongsi bersama oleh warga, makasemakin tinggilah produktiviti organisasi tersebut.

Sebagai sebuah agensi pengurusan sumber manusia unggul, JPAtelah melancarkan Kod Etika pada tahun 1998. Ianya dijadikanasas oleh setiap warganya dalam melaksanakan tugas dantanggung jawab masing masing dengan nilai nilai dipegang

As a premier human resource agency, the PSD launched its Codeof Ethics in 1998. The Code is to be the guiding principle for allPSD employees in the discharge of their work and responsibilities.It t th h d l f th i ti Thtanggung jawab masing-masing dengan nilai-nilai dipegang

bersama. Pelaksanaan Kod Etika JPA adalah selaras denganArahan Y.A.B. Perdana Menteri Malaysia No. 1 Tahun 1998Mengenai Pemantapan Integriti Perkhidmatan Awam. Nilai-nilaiyang terkandung dalam Kod Etika JPA adalah:

It represents the shared values of the organisation. Theimplementation of the PSD Code of Ethics is consonant with the Rt.Hon. Prime Minister’s Directive 1 of 1998 on the Strengthening ofIntegrity in the Public Service. The values contained in the PSDCode of Ethics are as follows:

Profesionalisme

Menghayati dan mengamalkan ciri-ciri profesionalisme meliputikomitmen yang tinggi, bertanggung jawab, gigih, berkemahiran,bijaksana, berkemampuan, integriti, kreatif, inovatif, bermutu,berdaya saing, tekun dan tabah dalam menjalankan tugas.

Professionalism

Appreciate and practise professionalism, which includes beingcommitted, responsible, persistent, skilled, intelligent, of highintegrity, creative, innovative, diligent and resolute in carrying outtasks and responsibilities.

Bertindak Sebagai Satu Pasukan

Melahirkan kerja berpasukan yang berkesan ke arah pencapaianvisi, misi, dan objektif yang mengutamakan kepentingan dankeberkesanan perkhidmatan serta imej Jabatan.

Act as a Team

Work as a team towards achieving the organisational vision,mission, and objectives that put priority on service effectivenessand departmental image.

Kecemerlangan dan Keunggulan

Mengutamakan kecemerlangan dan keunggulan melalui prestasikerja terbaik, mengutamakan pelanggan, mendapatkan pelbagaikemahiran bagi melaksanakan tugas, berdedikasi dan berdisiplintinggi.

Excellence and Distinction

Putting excellence and distinction as a priority through best workperformance, putting customers first, acquiring various skills toenhance performance and being dedicated and highly disciplined.

Berhemah dan Berwibawa

Mengamalkan sifat-sifat terpuji, termasuk dapat menyesuaikan diridalam semua keadaan, bersedia menerima kritikan dan teguran,memelihara penampilan diri serta berbudi bahasa.

Courteous and Credible

Practise praiseworthy conduct including the ability to adapt to allsituations, being open to criticism, being presentable and alwaysbeing courteous.

Berilmu Melalui Pembelajaran Berterusan

Meneruskan pembelajaran menerusi pelbagai cara untukpeningkatan diri termasuk melalui pengalaman danmenggalakkan anggota lain untuk terus belajar. Nilai-nilai inidisemai di kalangan warga JPA melalui seminar, taklimat dan

h i d l ki JPA kh k b

Knowledgeable through Continuous Learning

Continuously learning through various means including experiencefor self-development and motivating others to learn as well. Thesevalues are cultivated among the staff through seminars, talks, andpublication in the form of the PSD Kit especially for new officers.

pemerhatian dalam kit JPA khusus untuk warga baru.




JPA b i t l b l k K j d l b

Meneraju Perubahan Perkhidmatan AwamD r i v i n g C h a n g e i n t h e P u b l i c S e r v i c e

JPA sebagai tulang belakang Kerajaan dalam pengurusan sumbermanusia, telah membuktikan kemampuan dalam melaksanakanperanan dan tanggung jawabnya. JPA akan sentiasa menerajuiperkhidmatan awam dalam mengharungi perubahan danmemainkan pelbagai peranan tradisi dan baru seperti berikut:

As the government’s backbone in human resource management,the PSD has proven its ability to perform its role andresponsibilities. The PSD will continue to drive change in the publicservice. It will meet challenges by retaining both its traditional andnew roles as follows:

i Sebagai penasihat utama pemimpin dan pelaksana i As the main advisor leader and implementeri. Sebagai penasihat utama, pemimpin dan pelaksana

ii. Sebagai fasilitator, peneraju serta pengawal selia dan

iii. Sebagai penyelaras strategik dan perunding.

i. As the main advisor, leader and implementer

ii. As the facilitator, pacesetter and regulator and

iii. As the strategic integrator and negotiator.

Penjenamaan Semula Ke Arah Menjadikan Rebranding Towards Making PSD ofj jJPA Bertaraf Antarabangsa

Bagi memantapkan keupayaan JPA ke arah menjadikannyasebuah agensi pengurusan sumber manusia perkhidmatan awambertaraf dunia dalam menyampaikan perkhidmatan kepada

g gInternational Standard

The organisational structure of the PSD was strengthened toreinforce its capacity to become a public service human resourceagency of international repute in the delivery of public services to its

pelanggan, struktur organisasi JPA telah diperkukuhkan.Pengukuhan ini adalah bersempena dengan penjenamaan semulaJPA pada pertengahan tahun 2008. Usaha penjenamaan semula iniadalah selaras dengan amanah baru iaitu “JPA PenerajuPerkhidmatan Awam”.

clients. This strengthening was done in conjunction with itsrebranding undertaken in mid-2008. The rebranding initiative is inline with the new trust reposed in it as exemplified by its newtagline “PSD - Driving Change in the Public Service”.

Pegawai JPA sentiasa diberi taklimat mengenai peranan mereka sebagai peneraju perkhidmatan awamThe PSD officers are constantly briefed of their role of driving change in the public service


Carta OrganisasiO r g a n i s a t i o n C h a r t

Berikutan penjenamaan semula JPA pada pertengahan tahun In line with the PSD’s rebranding exercise undertaken in mid 2008,p j p p g2008, semua bahagian telah diperkemas bagi menggambarkanfungsi utama serta memantapkan pengurusan operasinya.Berdasarkan Waran Perjawatan Bilangan A87/2008 yang berkuatkuasa mulai 1 Jun 2008, bahagian-bahagian di JPA dikenalisebagai:

g ,all divisions were streamlined to better reflect their core functionsand strengthen their operational management. Based on theEstablishment Warrant No A87/2008 effective 1st June 2008,divisions in the PSD are now known as:

1 Pl i R h d C t Di i i1. Bahagian Perancangan, Penyelidikan dan Korporat

2. Bahagian Perkhidmatan

3. Bahagian Pembangunan Organisasi

4. Bahagian Pembangunan Modal Insan

1. Planning, Research and Corporate Division

2. Service Division

3. Organisational Development Division

4. Human Capital Development Division

5 R ti Di i i5. Bahagian Saraan

6. Institut Tadbiran Awam Negara

7. Bahagian Pasca Perkhidmatan

8. Bahagian Pengurusan Psikologi

5. Remuneration Division

6. National Institute of Public Administration

7. Post-Service Division

8. Psychology Management Division

9 M t S i Di i i9. Bahagian Khidmat Pengurusan

10. Bahagian Pengurusan Maklumat

9. Management Services Division

10. Information Management Division

Majlis Penerimaan Waran Perjawatan Bilangan A87/2008 telah disempurnakan Oleh Ketua Pengarah Perkhidmatan Awam pada 11 Jun 2008The Director-General of Public Service Officiated at the handing over of Establishment Warrant No A87/2008 Ceremony on 11th June 2008


Carta OrganisasiO r g a n i s a t i o n C h a r t

Program Perancangan Sumber Manusia Perkhidmatan AwamPublic Service Human Resource Planning Programme

Bahagian Perancangan, Penyelidikan dan KorporatPlanning, Research and Corporate Division

Bahagian PerkhidmatanService Division

Bahagian Pembangunan Organisasi

Ketua Pengarah

Program Pembangunan Sumber Manusia Perkhidmatan AwamPublic Service Human Resource Development Programme

Bahagian Pembangunan OrganisasiOrganisational Development Division

Bahagian Pembangunan Modal InsanHuman Capital Development Division

Ketua Pengarah Perkhidmatan Awam MalaysiaDirector-General of Public Service Malaysia

Bahagian SaraanRemuneration Division

Institut Tadbiran Awam Negara (INTAN)National Institute of Public Administration

Bahagian Pasca PerkhidmatanPost-Service Division

Program Operasi Sumber Manusia Perkhidmatan AwamPublic Service Human Resource Operations Programme

Bahagian Pengurusan PsikologiPsychology Management Division

Bahagian Khidmat Pengurusang gManagement Services Division

Bahagian Pengurusan MaklumatInformation Management Division

Penasihat Undang-undangLegal Advisor

Ketua Audit DalamKetua Audit DalamHead of Internal Audit




Punca Kuasa Pengurusan Sumber ManusiaAuthority Over Human Resource Management

Dalam mengurus sumber manusia perkhidmatan awam, JPAmenjalankan kuasanya berasaskan peruntukan undang-undang

In managing the public service human resource, the PSD derivesits power from the following legal provisions :

berikut:

• Perlembagaan Persekutuan Bahagian 10 – PerkhidmatanAwam

• Akta Prosedur Kewangan 1957 (Akta 61)

• Chapter 10 of the Federal Constitution – Public Service

• Financial Procedure Act 1957 (Act 61)

• Ministerial Functions Act 1969 (Act 2)• Akta Fungsi-Fungsi Menteri 1969 (Akta 2)

• Perintah-Perintah Am (Bab B, C, E, F dan G)

• Peraturan-Peraturan Kenaikan Pangkat PerkhidmatanPelajaran, 1974 [P.U (A) 89/74]

• Peraturan-Peraturan Kenaikan Pangkat Perkhidmatan Awam

• Ministerial Functions Act 1969 (Act 2)

• General Orders (Chapters B, C, E, F and G)

• Education Officers Promotion Regulations 1974 [P.U (A)89/74]

Peraturan Peraturan Kenaikan Pangkat Perkhidmatan Awam,1986 [P.U (A) 151/86]

• Peraturan-Peraturan Pegawai Awam (Kelakuan danTatatertib) 1993

• Peraturan-Peraturan Pegawai Awam (Kelakuandan Tatatertib) (Pindaan) 1995

• Public Officers Promotion Regulations 1986 [P.U (A) 151/86]

• Public Officers Regulations (Conduct and Discipline) 1993

• Public Officers Regulations (Conduct and Discipline)(Amendment) 1995

dan Tatatertib) (Pindaan) 1995

• Peraturan-Peraturan Pegawai Awam (Kelakuan danTatatertib) (Pindaan) 1996




• Peraturan-Peraturan Pegawai Awam (Pelantikan, KenaikanPangkat dan Penamatan Perkhidmatan) 2005 [P.U (A)176/2005]


• Public Officers Regulations (Appointment, Promotion andTermination of Service) 2005


• Public Officers Regulations (Conduct and Discipline)• Peraturan-Peraturan Pegawai Awam (Kelakuan danTatatertib) (Pindaan) 2007

• Peraturan Lembaga Tatatertib Perkhidmatan Awam [P.U (A)396]

• Peraturan Lembaga Kenaikan Pangkat Perkhidmatan Awam


• The Public Service Disciplinary Board Regulations [P.U (A)396]

• Public Service Promotion Board Regulations [P.U (A) 151][P.U (A) 151]




Punca Kuasa Pengurusan Sumber ManusiaAuthority Over Human Resource Management

• Akta Perwakilan Kuasa 1956 (Akta 358)

• Akta Pencen 1980 (Akta 227)

• Delegation of Powers Act 1956 (Act 358)

• Pensions Act 1980 (Act 227)Akta Pencen 1980 (Akta 227)

• Peraturan-Peraturan Pencen 1980

• Akta Penyelarasan Pencen 1980 (Akta 238)

• Akta Pencen Pihak-Pihak Berkuasa Berkanun Dan Tempatan1980 (Akta 239)

Pensions Act 1980 (Act 227)

• Pensions Regulations 1980

• Pensions Adjustment Act 1980 (Act 238)

• Statutory and Local Authorities Pensions Act 1980 (Act 239)

• Pensions Act (Amendment) 1992 (Act A823)• Akta Pencen (Pindaan) 1992 (Akta A823)

• Akta Pencen (Pindaan) 2008 (Akta A1335)

• Akta Pencen Pihak-pihak Berkuasa Berkanun dan Tempatan2008 (Pindaan) Akta A1336

Pensions Act (Amendment) 1992 (Act A823)

• Pensions Act (Amendment) 2008 (Act A1335)

• Statutory and Local Authorities Pensions Act (Amendment)2008 (Act A1336)

• Determination and Revocation of Determination of Lowest• Penetapan dan Pembatalan Penetapan Pencen Terendah

Sekali di bawah Seksyen 22A, Akta Pencen 1980[P.U.(B)38/2009]

• Penetapan dan Pembatalan Penetapan Pencen TerendahSekali di bawah Seksyen 25, Akta Pencen Pihak-PihakBerkuasa Berkanun dan Tempatan 1980 [P U (B)39/2009]

Pension under Section 22A Pensions Act 1980 [P.U.(B)38/2009]

• Determination and Revocation of Determination of LowestPension under Section 25 Statutory and Local AuthoritiesPensions Act 1980 [P.U. (B)39/2009]

• Akta Pencen (Pindaan) 2009 (Akta A1343)

• Akta Pencen Pihak-Pihak Berkuasa Berkanun dan Tempatan(Pindaan) 2009 (Akta A1344)

• Akta Penyelarasan Pencen (Pindaan) 2009 (Akta A1345)

Berkuasa Berkanun dan Tempatan 1980 [P.U.(B)39/2009] • Pensions Act (Amendment) 2009 (Act A1343)

• Statutory and Local Authorities Pensions Act (Amendment)2009 (Act A1344)

• Pensions Adjustment Act (Amendment) 2009 (Act A1345)

• Pensions Adjustment Order (Lowest Pension) 2009 [P U (A)• Perintah Penyelarasan Pencen (Pencen Terendah Sekali)

2009 [P.U.(A)35/2009]

• Members of Parliament Remuneration Act (Amendment) 1997

Pensions Adjustment Order (Lowest Pension) 2009 [P.U. (A)35/2009]

• The Mental Disorders Ordinance 1952

• Counselors Act 1998 (Act 580)• The Mental Disorders Ordinance 1952

• Akta Kaunselor 1998 (Akta 580)

Akt S Ahli P li (Pi d ) 1997 (Akt 984)( )

(Act 984)

• Members of Parliament Remuneration Act 1980 (Act 237)

• The Judges Remuneration Act 1971 (Act 45)

• The Judges Remuneration Act (Amendment) 2009 (ActA1346)

• Akta Saraan Ahli Parlimen (Pindaan) 1997 (Akta 984)

• Akta Saraan Ahli Parlimen 1980 (Akta 237)

• Akta Saraan Hakim 1971 (Akta 45)

• Akta Saraan Hakim (Pindaan) 2009 (Akta A1346)A1346)




O v e r a Presl l P e r f o

statso r m a n c si Ke

eeseluuruh

Analisis Prestasi Balanced ScorecardBalanced Scorecard Performance Analysis

A li i P t i S K j T h

14

han

Analisis Prestasi Sasaran Kerja Tahunan 20082008 Annual Work Targets Achievement Analysis

S t P i Ut 2008

16

Program Kualiti dan ProduktivitiQuality and Productivity Programmes

Sorotan Pencapaian Utama 20082008 Achievement Highlights

24

17

Prestasi KewanganFinancial Performance

Perjawatan dan PersonelE t bli h t d P l27

26

Establishment and Personnel

Komunikasi KorporatCorporate Communications

JPA D l B itT S i I il Ad i P ijil ISO 9001 2000 d i d D Z i l

28

27

JPA Dalam BeritaPSD in the News34

Tan Sri Ismail Adam menerima Pensijilan ISO 9001:2000 daripada Dr. Zainal Abidin Mohd. Yusof, Naib Presiden Bahagian Penyelidikan dan Teknologi,

SIRIM QAS International Sdn. Bhd pada 19 September 2008 Tan Sri Ismail Adam receiving the ISO 9001:2000 Certificate from Dr. Zainal Abidin Mohd. Yusof, Vice President of Research and Technology Division,

SIRIM QAS International Sdn. Bhd on 19th September 2008


A li i P t i B l d S dAnalisis Prestasi Balanced ScorecardB a l a n c e d S c o r e c a r d P e r f o r m a n c e A n a l y s i s

Mulai Januari 2005, JPA telah mengguna pakai BalancedScorecard (BSC) sebagai satu lagi sistem pemantauanpelaksanaan strategi dan pengurusan prestasi organisasi.Selaras dengan Pekeliling Kemajuan Pentadbiran AwamBilangan 2 Tahun 2005, sebanyak 33 petunjuk prestasi utama

Beginning January 2005, the PSD introduced theBalanced Scorecard (BSC) as an additional system ofmonitoring and evaluating organisational performance. Atotal of 33 key performance indicators (KPIs) clusteredunder four perspectives were developed in accordanceg , y p j p

(KPI) yang dikelompokkan dalam empat perspektif telahdibangunkan. Butiran adalah seperti yang ditunjukkan dibawah:

p p pwith the guidelines provided by the DevelopmentAdministration Circular No. 2 of 2005. Details are asbelow:

PRESTASI BSC JPAPRESTASI BSC JPAPSD BSC PERFORMANCE

STAKEHOLDER/PELANGGAN PROSES DALAMANSTAKEHOLDER/PELANGGANSTAKEHOLDER/CLIENT

a. Memenuhi ekspektasi stakeholder/pelangganFulfilling stakeholder/client expectations

PROSES DALAMANINTERNAL PROCESS

a. Meningkatkan kualiti proses kerjaIncreasing the quality of work processes

b. Memperkasa organisasi beretikaEnhancing organisational ethics

c. Mengeratkan hubungan majikan – pekerjaStrengthening employer-employee relationship

b. Memperkemas pengurusan dataStrengthening the management of data

c. Meningkatkan jalinan komunikasiIncreasing communication networks

PENGURUSAN SUMBER MANUSIA DAN KEWANGAN

HUMAN RESOURCE AND FINANCIAL MANAGEMENT

PEMBELAJARAN DAN PEMBANGUNANLEARNING AND DEVELOPMENT

a. Menguruskan perbelanjaan berhemahFinancial management

b. Mengoptimumkan penggunaan sumberOptimisation of resource utilisation

a. Membangunkan tenaga kerja yang kompeten dan bermotivasiDevelop a competent and motivated workforce

b. Mewujudkan persekitaran kerja yang kondusifpCreate a conducive working environment

c. Memastikan sumber tenaga yang optimumEnsure optimum workforce

f SCPerspektif Pengukuran Prestasi BSCBSC Performance Measurement Perspectives




Prestasi pencapaian JPA secara keseluruhannya bagi tahun 2008 The PSD’s overall performance was satisfactory at a score of 7.32Prestasi pencapaian JPA secara keseluruhannya bagi tahun 2008adalah pada skor 7.32 iaitu pada tahap baik berbanding 6.40 padatahun 2007. Pencapaian mengikut KPI bagi keempat-empatperspektif pula adalah menepati sasaran yang telah ditetapkan.Butiran skor mengikut setiap satu perspektif dan Peta Strategi BSCJPA adalah seperti berikut:

The PSD s overall performance was satisfactory at a score of 7.32for 2008 as compared to 6.40 for 2007. The scores on the KPI forthe four perspectives were on target. The scores for the fourperspectives and the PSD’s BSC Strategic Map are as shownbelow:

PerspektifPerspective

Separuh Penggal Pertama

First Half-Term

Separuh Penggal KeduaSecond Half-Term

KeseluruhanOverall

Stakeholder / PelangganSt k h ld /Cli t 6.43 7.19 6.81Stakeholder/Client 6.43 7.19 6.81

Proses DalamanInternal Process 9.18 8.98 9.08

Pengurusan Sumber Manusia dan KewanganHuman Resource and Financial Management 5.38 6.13 5.75

Pembelajaran dan PembangunanLearning and Development 7.35 7.90 7.62

Prestasi BSC 20082008 BSC Performance

AKEH

OLDE

R /

ELAN

GGAN

Memperkasa Organisasi Beretika

Mengeratkan Hubungan Majikan - Pekerja

Memenuhi Ekspektasi Pelanggan / Stakeholder

STA PE

OSES

LA

MAN

Meningkatkan Kualiti Proses Kerja

Memperkemaskan Pengurusan Data

Meningkatkan Jalinan Komunikasi

GAN

/ ER

PRO

DAL Kerja Pengurusan Data Komunikasi

Menguruskan Perbelanjaan Mengoptimumkan

KEW

ANG

SUMB

ERA

N /

NAN

g jBerhemah Penggunaan Sumber

Memastikan Sumber TenagaMembangunkan Tenaga Mewujudkan Persekitaran

PEMB

ELAJ

ARPE

MBAN

GUN Memastikan Sumber Tenaga

Yang MencukupiMembangunkan Tenaga

Kerja Yang Kompeten dan Bermotivasi

Mewujudkan Persekitaran Kerja Yang Kondusif

Peta Strategi BSC JPAPSD’s BSC Strategy Map




A li i P i S K j T h 2008Analisis Prestasi Sasaran Kerja Tahunan 20082 0 0 8 A n n u a l W o r k T a r g e t s A c h i e v e m e n t A n a l y s i s

Prestasi pencapaian keseluruhan JPA mengikut Program bagitahun 2008 adalah pada skor 97 peratus iaitu pada tahapcemerlang. Ini adalah berdasarkan kepada pencapaian projek yangdirancang bagi ketiga-tiga program di bawah JPA iaitu ProgramPerancangan Sumber Manusia (PPSM), Program PembangunanSumber Manusia (PBSM) dan Program Operasi Sumber Manusia

The PSD scored 97 percent in its overall programme performancefor 2008 which was at the excellent level. This is based on itsplanned projects achievement for its three programmes namelyHuman Resource Planning Programme (HRPP), Human ResourceDevelopment Programme (HRDP) and Human ResourceOperations Programme (HROP) and the Internal Audit Unit (IAU).

(POSM) serta Unit Audit Dalam (UAD).

Bagi PPSM, pencapaian 100 peratus ditunjukkan melaluipelaksanaan semua projek yang dirancang iaitu penyelidikan danperancangan, penyelarasan korporat dan komunikasi korporat.Manakala bagi PBSM, tahap pencapaian yang direkodkan adalah

Operations Programme (HROP) and the Internal Audit Unit (IAU).

For the HRPP, the 100 percent achievement was through theimplementation of all its planned projects i.e. research andplanning, corporate coordination and corporate communications.The HRDP recorded a score of 99 percent through itsorganisational development and schemes of service projects,

i d d l t h it l d l t99 peratus meliputi projek pembangunan organisasi danpenskiman, perkhidmatan dan pembangunan kerjaya,pembangunan modal insan, saraan dan perhubungan majikan-pekerja. Sementara bagi POSM pula merekodkan pencapaian 95peratus melibatkan projek yang dilaksanakan bagi pengukuhankapasiti perkhidmatan awam, memperkasakan pelanggan dan

service and career development, human capital development,remuneration and employer-employee relations. The HROPmeanwhile recorded a score of 95 percent involving projects thatwere implemented for public service capacity enhancement andsmartening of the PSD workforce through policy formulation,course and training management, enhancement of the serviced li t d h it l it h tmenjauharikan warja JPA melalui penggubalan dasar, pengurusan

kursus dan latihan, pemantapan sistem penyampaian perkhidmatandan peningkatan keupayaan modal insan.

Dalam memastikan integriti dan akauntabiliti serta memantapkantadbir urus kakitangan JPA, UAD telah mengadakan kesemua atau

delivery system and human capital capacity enhancement.

To ensure integrity and accountability in addition to strengtheningthe governance of the PSD workforce, the IAU had implemented allof its planned audit projects involving financial management audit,

f f ll d h100 peratus projek pengauditan yang dirancang iaitu auditanpengurusan kewangan, prestasi/khas, susulan dan kajian.

performance, follow-up and research.

172

ProgramProgramme3%

2 914

28

2,766

28

POSM

UAD

172

97%

100%

95%

SasaranTarget

SiapCompletedIAU

2,655

2,914

2,631PBSM

5,7235,55197%

99%

JPA

HRDP

HROP

126126

0 500 1000 1500 2000 2500 3000 3500

PPSM 100%Siap

CompletedSasaranTarget

BelumNot Completed

HRPP

Pencapaian Mengikut Program bagi Tahun 2008Achievement According to Programmes for 2008

Pencapaian Keseluruhan bagi Tahun 2008Overall Achievement for 2008




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2 0 0 8 A c h i e v e m e n t H i g h l i g h t s

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Komunikasi Korporat Corporate Communications

Dalam usaha meningkatkan imej korporatnya, JPA telah: In order to improve its corporate image, the PSD:

H

• Menangani 14 aduan yang diterima dan 11 aduan atau79 peratus diselesaikan dalam tempoh 14 hari bekerja.

• Menguruskan 40 lawatan delegasi dari luar negara dantempatan

M h b hk kl t t d

• Dealt with 14 complaints received of which 11 or 79percent were resolved within 14 working days

• Managed 40 visits from international and localdelegations

Di i t d i f ti ti l th h 1 008

a

• Menghebahkan maklumat secara terancang danberterusan melalui 1,008 artikel di media massa

• Mengadakan lima program Hari Khas JPA BersamaPelanggan Secara Bersemuka

• Mengadakan 11 Program Hari Khas JPA Bersama

• Disseminated information continuously through 1,008news items

• Organised five “PSD’s Special Day with Clients”programmes

• Organised 11 “Virtual PSD’s Special Day with Clients”

Manu

si Mengadakan 11 Program Hari Khas JPA BersamaPelanggan Secara Maya (e-Pelanggan)

• Melancarkan Smiley Box bagi mendapatkan maklumbalas perkhidmatan kaunter di seluruh JPA

Organised 11 Virtual PSD s Special Day with Clients(e-Client) programmes

• Introduced the Smiley Box as a medium to gatherresponses from clients on the quality of service countersin the PSD

umbe

r M Penyelarasan Korporat Corporate Coordination

Bagi memastikan dasar-dasar pengurusan sumber manusiadibincang dan direncana dengan teliti, JPA telah:

To ensure that human resource policies are discussed anddecided upon properly, the PSD:

gan

Su • Mengurussetiakan 23 Mesyuarat Pengurusan dan 20Mesyuarat Pengurusan Tertinggi JPA

• Menguruskan satu mesyuarat Jawatankuasa PemanduSaiz Perkhidmatan Awam

g g ,

• Managed 23 management meetings and 20 topmanagement meetings

• Managed one Steering Committee Meeting on the Sizeof the Public Service

p p p y,

ranc

an

Saiz Perkhidmatan Awam

• Menyelaras 114 maklum balas dan ulasan kabinet dan215 soalan Parlimen

• Berpeluang melebarkan rangkaian kerjasama dengannegara serantau dan dunia melalui mesyuarat dan

of the Public Service

• Coordinated 114 feedback and responses to the Cabinetand 215 Parliamentary questions

• Widened its cooperation network with other countries inthe region and worldwide through meetings and seminars

ram

Per seminar

• Penyertaan pameran-pameran utama – Sambutan JubliEmas SPA, Sambutan Maal Hijrah Bersama OKU

the region and worldwide through meetings and seminars

• Participated in main exhibitions including the GoldenJubilee Celebration of PSC and Maal Hijrah CelebrationWith the Handicapped

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Sistem dan Proses Systems and Processes

Dalam usaha membangunkan sistem dan proses bagi In its effort to develop systems and processes to increase the Hmeningkatkan kecekapan pengurusan sumber manusiasektor awam, JPA telah:

• Memantau prestasi pencapaian program JPA melaluiBalanced Scorecard

M b k KPI b i 38 j t t di l i

efficiency of the public service human resource management,the PSD:

• Monitored its performance through the BalancedScorecard

D l d KPI f 38 fi t ti i d iti

a

• Membangunkan KPI bagi 38 jawatan utama di lapisanpertama dan 86 jawatan lapisan kedua

• Menerbitkan Jurnal Perkhidmatan Awam secara berkala

• Melancarkan PRISMA – Pangkalan Repositori IlmuSumber Manusia Sektor Awam

• Developed KPIs for 38 first-tier premier grade positionsand 86 second-tier premier grade positions

• Published the Public Service Journal periodically

• Launched PRISMA – Public Sector Human ResourceKnowledge Repository

Manu

siSumber Manusia Sektor Awam

• Memperluaskan penggunaan HRMIS

Knowledge Repository

• Expanded the usage of HRMIS

umbe

r M

Selaku think tank pengurusan sumber manusiaperkhidmatan awam, JPA telah:

Strategic Thinking and StudiesPemikiran Strategik dan Penyelidikan

As a think-tank for human resource management, the PSD:

gan

Su• Menganjurkan Seminar Perancangan Strategik untukpengurusan atasan dan kumpulan sokongan

• Menganjurkan Mesyuarat Kajian Separuh Penggal

p ,

• Organised the Strategic Planning Seminar for the topmanagement and support group

• Organised the Mid-term Review Meeting

ranc

an• Menjalankan lima kajian strategik

• Menyediakan pelan perancangan sumber manusia bagiperkhidmatan kritikal

• Menyediakan unjuran pengurusan personelperkhidmatan awam

• Conducted five strategic studies

• Prepared human resource plans for critical services

• Prepared a comprehensive human resource forecast

ram

Perperkhidmatan awam

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Sorotan Pencapaian Utama 20082 0 0 8 A c h i e v e m e n t H i g h l i g h t s

Deve

lopm

ent

JPA telah membangunkan kecemerlangan modal insansektor awam melalui:

Pengurusan Dasar-dasar Perkhidmatan Management Service Policies

an R

esou

rce D

The PSD developed excellence in public service humancapital through:

Hum

a

• Mengeluarkan empat Pekeliling Perkhidmatan, sembilanSurat Pekeliling Perkhidmatan dan 10 surat edaranuntuk menjelaskan dasar prinsip dan prosedurpembangunan sumber manusia perkhidmatan awam

• Issuance of four service circulars, nine service circularletters and ten letters to explain the policies, principlesand procedures on public service human resourcemanagement

p g

sia

• Melantik secara kontrak 2,244 pegawai pelbagai gred diKementerian Kesihatan

• Menawarkan 156 tempat bagi program Sarjana danIjazah Doktor Falsafah bagi memantapkan modal insanperkhidmatan awam

• Appointment on a contractual basis of 2,244 officers ofvarious grades in the Ministry of Health

• Allocation of 156 places for the Master and Doctoralprogrammes under the public service human capitalenhancement programme

r Man

us • Mengawasi disiplin kakitangan dengan melaksanakantindakan tatatertib terhadap 2,159 penjawat awam(penurunan sebanyak 17 peratus berbanding tahun2007)

• Memantapkan pengurusan penilaian kompetensi iaitu

enhancement programme

• Monitoring the discipline of civil servants throughdisciplinary action involving 2,159 civil servants (adecrease of 17 percent compared with 2007)

• Enhancing the management of competency evaluation

Penajaan Sebelum Perkhidmatan Pre-Service Sponsorship

Sum

ber • Memantapkan pengurusan penilaian kompetensi iaitu

mengadakan 121 penilaian tahap kecekapan dan 38peperiksaan perkhidmatan

Enhancing the management of competency evaluationthrough 121 competency assessments and 38 serviceexaminations

• Menawarkan penajaan biasiswa kepada 2,000 pelajar dib h PILN 10 000 t j di b h PIDN 13 t j di

• Sponsoring 2,000 excellent SPM leavers to pursue theirfi t d d PILN 10 000 d PIDN 13 d

JPA telah meneruskan penajaan di bawah latihan praperkhidmatan kepada pelajar-pelajar cemerlang melalui:

unan

S The PSD continued carrying out its duties in sponsoringexcellent students under the pre-service sponsorshipprogramme by:

bawah PILN, 10,000 tajaan di bawah PIDN, 13 tajaan dibawah Program Biasiswa Yang di-Pertuan Agong dan85 pelajar cemerlang di universiti-universiti terkemuka

• Meluluskan tujuh dasar dan prinsip pengiktirafankelayakan bagi menjamin kualiti kelayakan-kelayakan

first-degree under PILN, 10,000 under PIDN, 13 underthe King’s Scholarship Programme and 85 students whosuccessfully obtained places in world renowneduniversities

• Recognising seven policies and principles oflifi ti iti t th lit f l lm

bang

dari universiti-universiti tempatan dan luar negara.

• Mengiktiraf 177 kelayakan IPTA, 414 kelayakan IPTSdan 678 kelayakan universiti luar negara

• Meningkatkan jumlah kutipan bayaran balik pinjaman

qualification recognition to ensure the quality of localand foreign universities

• Recognising 177 public , 414 private and 678 foreignuniversities

• Increasing the amount of loan and indemnity repaymentsram

Pem

dan kutipan gantirugi sebanyak masing-masing RM51.9juta dan RM10.12 juta

Increasing the amount of loan and indemnity repaymentscollected by the PSD to RM51.9 million and RM10.12million respectively

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JPA t l h k ji d l l k f l

Pembangunan Organisasi dan SkimPerkhidmatan

an R

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Th PSD t di d d l ifi d l h f

Organisational Development and Schemesof Service

JPA telah mengkaji dan meluluskan penarafan semulabeberapa skim perkhidmatan dan jawatan:

• Menjalankan enam kajian strategik perjawatan sektorsosial, dasar perjawatan dan pengurusan maklumatperjawatan

• Undertook six strategic studies on the social sectorestablishment, establishment policies and establishmentinformation management

Hum

aThe PSD studied and reclassified several schemes ofservice and establishments:

p j

• Mengukuhkan perjawatan di Jabatan PengangkutanJalan dan Badan Pencegah Rasuah

• Memantapkan agensi-agensi keselamatan melalui

g

• Improved the establishment of the Enforcement Divisionof the Road Transport Department and Anti-CorruptionAgency

• Strengthened security agencies through thelid ti f t bli h t f th R l M l i siapengukuhan perjawatan Polis DiRaja Malaysia

• Mengukuhkan perjawatan Jabatan Penjara Malaysia danJabatan Imigresen Malaysia

consolidation of establishment of the Royal MalaysianPolice

• Improved the establishment of the Prisons Departmentand the Immigration Department

r Man

us

Saraan Remuneration

Sum

ber

• Imbuhan tahunan dan bayaran khas prestasi 2008

JPA telah melaksanakan pelbagai faedah saraan penjawatawam termasuk:

• Annual payment and special performance payment for2008

The PSD studied and implemented various remuneration packages for civil servants including:

unan

S• Menguruskan jadual gaji khas untuk penyandang

melibatkan 884 permohonan

• Meluluskan elaun-elaun khas perkhidmatan polis danpemanjangan elaun-elaun khas kepadapenguatkuasa maritim

2008

• Managed personal-to-holder salary schedulesinvolving 884 applications

• Approved special allowances for police and extensionof special allowances to maritime enforcement officers m

bang

p g

• Menambahbaik kemudahan bantuan pelajaran

• Menambahbaik elaun dan kemudahan pegawaiperkhidmatan awam yang bertugas di luar negeri

• Melaksanakan dasar penyusutan kadar cuti rehat

of special allowances to maritime enforcement officers

• Improvements in education assistance

• Increase in allowances for officers serving overseas

• Reduced annual leave entitlement. ram

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Melaksanakan dasar penyusutan kadar cuti rehattahunan

Reduced annual leave entitlement.

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Pencen dan Faedah Persaraan

Dalam mengendalikan perkhidmatan pasca perkhidmatan,JPA t l h

Pensions and Pensions Benefit

man

Res

ourc

e

In post-service management, the PSD:

• Menguruskan bayaran pencen kepada 511,883melibatkan sebanyak RM8.34 bilion (PeruntukanTanggungan) dan RM93.67 juta (PeruntukanMengurus).

JPA telah:

Hum

• Managed pensions payment for 511,883 recipientsinvolving RM8.34 billion from the Federal ChargedBudget and RM93.67 million from the Operating Budget.

• New pensions and retirement policies approved were:• Meluluskan sembilan dasar baru pencen dan persaraan:

• Memansuh syarat pemastautinan di Malaysia bagipemberian pencen terbitan

• Meningkatkan tempoh maksimum yang

• New pensions and retirement policies approved were:

• Abolishment of the requirement of residency inMalaysia for derivative pension

• Increase in the maximum years of service for

sia

• Meningkatkan tempoh maksimum yangdimasukkira bagi penghitungan pencen kepada 30tahun

• Menetapkan kaedah pelaksanaan penyelarasanpencen mengikut peratusan dan kuantum

• Increase in the maximum years of service forpension calculation to 30 years

• Determination of the standard method of pensionadjustment according to percentage and quantum

• Increase in the lowest pension for more than 25

r Man

us • Meningkatkan kadar pencen terendah ke RM720sebulan bagi perkhidmatan melebihi 25 tahun

• Menawarkan opsyen semula Skim KumpulanWang Simpanan Pekerja kepada Skim Pencen

Melanjutkan usia persaraan kepada 58 tahun

pyears of service to RM720 per month

• Option to revert to the Pension Scheme for thosewho had opted for the Employee Provident FundScheme

Extension of retirement age to 58 years

Sum

ber • Melanjutkan usia persaraan kepada 58 tahun

• Membayar pencen terbitan atas kadar penuh bagiseumur hidup penerima

• Memansuh penyusutan pencen terbitan 70 peratusselepas 12 ½ tahun

• Extension of retirement age to 58 years

• Lifetime payment of derivative pension to pensionrecipients

• Abolishment of reduction in derivative pension to70 percent after 12 ½ years

eras

i S

p

• Membayar ex-gratia terbitan kepada ibu/bapaanggota bujang yang meninggal dunia dalamperkhidmatan

p y

• Ex-gratia payment to mother/father of a bachelorwho dies in service

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Memastikan semua penjawat awam diberi peluang latihanbersesuaian mengikut peringkat dan gred jawatan bagi

Training and DevelopmentLatihan dan Pembangunan

man

Res

ourc

e

To ensure all public servants are given the opportunity toundergo appropriate training according to group and grade of

• Menganjurkan 1,122 kursus generik dan kursus flagship

• Memantapkan kursus-kursus secara online melibatkan831 peserta di bawah EPSA

g p g g j gmeningkat penyampaian perkhidmatan awam, JPA telah: Hu

m

• Organised 1,122 generic and flagship courses

• Improved online courses involving 831 EPSAparticipants

g pp p g g g p gservice so as to improve public service delivery, the PSD:

• Meluaskan jaringan perkongsian pintar dengan institusilatihan terkemuka di dunia seperti Harvard Club ofMalaysia dan Danish International Development Agency(DANIDA)

• Memberikan tiga konsultansi kepada Suruhanjaya

participants

• Widened smart partnership networks with world-renowned training institutions such as the Harvard Clubof Malaysia and the Danish International DevelopmentAgency (DANIDA)

Memberikan tiga konsultansi kepada SuruhanjayaPerkhidmatan Awam, Suruhanjaya Perkhidmatan AwamKedah dan English Language Proficiency Assessment(ELPA)

• Meningkatkan kemahiran ICT penjawat awam melaluipenganjuran 67 kursus sia

• Provided three consultation services to the PublicService Commission, Kedah Public Service Commissionand English Language Proficiency Assessment (ELPA)

• Improved public servants’ ICT proficiency through theorganisation of 67 coursespenganjuran 67 kursus

Psikologi dan Kaunseling

JPA telah menumpukan kepada pengembangan danl khid t ik l i d k li t

Psychology and Counselling

r Man

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The PSD concentrated on expanding psychology services

organisation of 67 courses

• Melancarkan program pementoran bagi mewujudkanmodal insan perkhidmatan awam berminda kelaspertama

perluasan khidmat psikologi dan kaunseling sertakompetensi psikologi. Ia telah:

Sum

berand counselling and psychology competency. It:

• Launched mentoring programmes to create a first-classmindset in the public service

I d th b f b i fi P h l t• Memperhebatkan siri taklimat berhubung penggunaan e-

psikologi di pelbagai jabatan / agensi

• Menggubal soalan peperiksaan memasuki 14 SkimPerkhidmatan Gred 41 er

asi S• Increased the number of briefings on e-Psychology at

various departments / agencies

• Formulated questions for Grade 41 entry examinationsfor 14 schemes of service

Developed Inventory of Teaching Personality for the pre• Membangunkan Inventori Sahsiah Keguruan untukkursus Perguruan Pra Perkhidmatan

• Mengadakan 52 siri Program Peningkatan KemahiranKaunseling di pelbagai jabatan / agensi

• Menjalankan 12 penyelidikan dan penilaian berkaitan ram

Op• Developed Inventory of Teaching Personality for the pre-

service teaching course

• Organised 52 series of inter-departmental / agencyCounselling Expertise Improvement Programme

• Conducted 12 research and evaluation on psychology• Menjalankan 12 penyelidikan dan penilaian berkaitanpsikologi dan kaunseling

Prog

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Bagi memastikan pengurusan sumber manusia yang cekapdan berkesan JPA telah:

Khidmat Pengurusan Management Services

man

Res

ourc

e

The PSD ensured an effective and efficient management ofhuman resource through the:

• Menyediakan perkhidmatan sokongan bagimembolehkan operasi semua bahagian di JPA berjalanlancar

• Menganjurkan aktiviti kualiti termasuk Pensijilan ISO

dan berkesan JPA telah:

Hum

• Provision of support services through the sufficientsupply of the state of the art equipment and suitable andtrained personnel to ensure the smooth running of thePSD’s operations

human resource through the:

g j j9001:2000 dan Sistem Star Rating bagi meningkatkanpiawaian penyampaian perkhidmatan JPA

• Memastikan sekurang-kurangnya 2,673 warga JPAmenghadiri purata 10 hari latihan bagi meningkatkankecekapan masing-masing

• Organised quality activities such as the ISO 9001:2000Certification and the Star Rating System to ensure thestandards of the PSD’s service delivery

• Ensure at least 2,673 of the PSD’s workforce undergoan average of 10 days of training to enhance theirkecekapan masing-masing

• Melantik 76 orang ahli AKRAM bertauliah JPA sebagaikelompok sokongan

• Menyelesaikan isu kakitangan melalui empat sesi MajlisBersama Jabatansia

efficiency

• Appointed 76 certified AKRAM members of the PSD assupport group

• Resolved employee grouses through four sessions ofJoint Council MeetingsBersama Jabatan

• Merai dan menghargai jasa dan sumbangan 13 wargaJPA yang bersara

r Man

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Bahagian Pengurusan Teknologi Maklumat

Joint Council Meetings

• Celebrated and recognised the deeds and contributionsof 13 retiring PSD employees

Pengurusan Teknologi Maklumat Information Technology Management

Sum

ber Bahagian Pengurusan Teknologi Maklumat

• Meningkatkan bilangan Pengguna / Transaksi / Login

Demi memastikan sokongan teknologi maklumat dijalankandengan berkesan bagi memantapkan pengurusan, JPA telah:

• Increased the number of HRMIS users / transactions /

To ensure information technology support is efficientlyprovided at all times, the PSD:

Pengurusan Teknologi Maklumat Information Technology Management

eras

i S

g g gg gHRMIS kepada 3.5 juta

• Meningkatkan penggunaan Executive InformationSystem dalam membuat pelaporan iaitu 1,264 laporantelah dikeluarkan untuk kegunaan Parlimen, JabatanPerangkaan, Badan Pencegah Rasuah dan syarikat-

logins to 3.5 million

• Improved the usage of the Executive Information Systemin reporting whereby 1,264 reports were generated forParliament, the Statistics Department, Anti-CorruptionAgency and private companies

ram

Op Perangkaan, Badan Pencegah Rasuah dan syarikat

syarikat swasta

• Memperluaskan penggunaan Surat Pengesahan Diridan Pengakuan Pegawai secara online (eGL) di semua135 hospital di bawah Kementerian Kesihatan;

M l k D K l t ICT (DKICT) i 2 0

Agency and private companies

• Extended the usage of online Guarantee andAcknowledgement Letter (eGL) at all 135 hospitalsunder the Ministry of Health

L h d th ICT S it P li (DKICT) i 2 0

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r • Melancarkan Dasar Keselamatan ICT (DKICT) versi 2.0 • Launched the ICT Security Policy (DKICT) version 2.0




P K liti d P d kti itiProgram Kualiti dan ProduktivitiQ u a l i t y a n d P r o d u c t i v i t y P r o g r a m m e

Th PSD ti l t i t i l t ll t k ltJPA sentiasa berusaha memupuk budaya kerja cemerlang danberkualiti dari segi nilai, sikap dan pemikiran para pegawainya.Sepanjang tahun 2008, tujuh Program Peningkatan Kualiti 2006-2010 telah dilaksanakan iaitu:

Program 1 : Pemantapan Imej JPA

The PSD continuously strives to inculcate an excellent work culturein terms of values, attitude and mindset of its officers. Throughout2008, seven Quality Improvement Programmes were implemented:

Programme 1 : Enhancement of the PSD ImageProgram 2 : Pelaksanaan Agenda ICT

Program 3 : Pemantapan Sistem Penyampaian Perkhidmatan

Program 4 : Pembangunan Modal Insan

Program 5 : Pemantapan Semangat Kerja

Programme 2 : Implementation of the ICT Agenda

Programme 3 : Enhancement of the Service DeliverySystem

Programme 4 : Human Capital Development

Programme 5 : Enhancement of Team WorkProgram 5 : Pemantapan Semangat Kerja Berpasukan

Program 6 : Penghayatan Nilai-nilai Murni

Program 7 : Pembangunan Kepimpinan

Kemuncak kepada Sambutan Hari Kualiti JPA Tahun 2008 telah

Programme 5 : Enhancement of Team Work

Programme 6 : Assimilation of Noble Values

Programme 7 : Leadership Development

The PSD Quality Day was held on 10th November 2008 with theKemuncak kepada Sambutan Hari Kualiti JPA Tahun 2008 telahdiadakan pada 10 November 2008 dengan tema “JPA PenerajuPerkhidmatan Awam”. Ceramah Kualiti telah disampaikan olehY.Bhg. Datuk Dr. Sheikh Muszaphar Shukor, angkasawan negarayang pertama.

y ytheme “PSD - Driving Change in the Public Service”. A talk onquality was given by Y.Bhg. Datuk Dr. Sheikh Muszaphar Shukor,Malaysia’s first national astronaut.

Y.Bhg. Datuk Dr. Sheikh Muszaphar Shukor, Angkasawan Negara Pertama bersama tetamu jemputan Hari Kualiti pada 10 November 2008Y.Bhg. Datuk Dr. Sheikh Muszaphar Shukor, Malaysia’s first astronaut with other guests at the Quality Day on 10th November 2008


Pensijilan MS ISO MS 9001:2000MS ISO MS 9001:2000 Certification

JPA telah mengesahkan pematuhannya kepada standard kualitibertaraf global apabila dianugerahkan Pensijilan MS ISO 9001:2000oleh SIRIM QAS International Sdn. Bhd. bagi Sistem PengurusanKualiti Penggubalan Dasar dan Pengurusan Sumber ManusiaPerkhidmatan Awam Persekutuan (tidak termasuk perkhidmatan

The PSD reaffirmed its compliance with the global quality standardwhen it was awarded the MS ISO 9001:2000 Certification by SIRIMQAS International Sdn. Bhd. for the Federal Public Service HumanResource Policy Formulation and Management QualityManagement System (excluding police and army services). The

polis dan tentera). Pensijilan tersebut telah disahkan pada 19September 2008.

Konvensyen Kumpulan Meningkat Mutu Kerja

certificate was awarded on 19th September 2008.

Konvensyen Kumpulan Meningkat Mutu Kerja Perkhidmatan Awam

Public Service Quality Control Circle Convention

JPA telah memenangi tempat kedua di Konvensyen KumpulanMeningkat Mutu Kerja (KMK) Perkhidmatan Awam dalam kategoriteknikal anjuran Kementerian Wilayah Persekutuan bagi tahun 2008.JPA telah diwakili oleh Pasukan e-SPLK dari Bahagian KhidmatPengurusan dengan tajuk projek inovasi “Sistem Pengurusan

The PSD won second place in the technical category of the PublicService Control Circle Convention in 2008 which was organised bythe Ministry of Federal Territories. The PSD was represented byTeam e-SPLK of the Management Services Division with theinnovation project “Training and Competency ManagementPengurusan dengan tajuk projek inovasi Sistem Pengurusan

Latihan dan Kompetensi”.

H i K liti J b t P d M t i

innovation project Training and Competency ManagementSystem”.

Hari Kualiti Jabatan Perdana MenteriThe Prime Minister’s Department Quality Day

Sempena Sambutan Hari Kualiti Jabatan Perdana Menteri 2008, JPAtelah dianugerahkan Johan Pertandingan Keceriaan Pejabatperingkat Jabatan Perdana Menteri. Pertandingan disertai olehagensi-agensi di bawah Jabatan Perdana Menteri.

In conjunction with the Prime Minister’s Department Quality Day2008, the PSD was awarded first prize in the Cheerful OfficeCompetition. Agencies under the Prime Minister’s Department tookpart in the competition.




Prestasi KewanganF i n a n c i a l P e r f o r m a n c e

Peruntukan dan Perbelanjaan Mengurus

Peruntukan Perbelanjaan Mengurus JPA bagi tahun 2008 ialahsebanyak RM1.7 bilion iaitu RM1.3 bilion peruntukan asal danRM413.4 juta peruntukan tambahan. Peruntukan tambahan tersebutadalah bagi membiayai biasiswa emolumen rawatan perubatan dan

Allocation and Expenditure Under the Operating Budget

The PSD’s Operating Budget in 2008 was RM1.7 billion of whichRM1.3 billion was the original amount allocated and RM413.4million was additional allocation. This additional amount was usedto cover the payment of scholarships emoluments medicaladalah bagi membiayai biasiswa, emolumen, rawatan perubatan dan

keperluan Pejabat Penasihat Latihan. Keseluruhan perbelanjaanJPA daripada peruntukan mengurus bagi tahun 2008 adalah 99.6peratus.

P t k d P b l j P b

to cover the payment of scholarships, emoluments, medicalexpenses and offices of the education attaches. The PSD’s totalexpenditure from the Operating Budget for 2008 was 99.6 percent.

All ti d E dit U d th D l t B d tPeruntukan dan Perbelanjaan Pembangunan

Secara keseluruhannya, JPA telah diperuntukkan sebanyak RM69.9juta telah diperuntukkan untuk projek-projek pembangunan iaitu:

i. RM39.5 juta bagi kampus INTANii RM30 4 juta bagi sistem komputer induk JPA

Allocation and Expenditure Under the Development Budget

The PSD was given a total allocation of RM69.9 million fordevelopment projects of which:

i. RM39.5 million was for INTANii RM30 4 million was for the PSD’s main computer systemii. RM30.4 juta bagi sistem komputer induk JPA

Prestasi perbelanjaan pembangunan ialah sebanyak RM60.3 jutaatau 86.2 peratus dari keseluruhan peruntukan.

The development expenditure was RM60.3 million or 86.2 percentof the total amount allocated.

ii. RM30.4 million was for the PSD s main computer systemdevelopment

99.6% 86.2%

Peruntukan dan Prestasi Perbelanjaan Pembangunan 2008Peruntukan dan Prestasi Perbelanjaan Mengurus 2008

PeruntukanAllocation

PerbelanjaanExpenditure

Peruntukan DipindaRevised

Allocation

PerbelanjaanExpenditure

Peruntukan Asal

Allocation



j gAllocation and Expenditure Under the Development Budget 2008

j gAllocation and Expenditure Under the Operating Budget 2008


Warga baru JPA diperkenalkan di Perhimpunan Bulanan JPANew staff are introduced during the PSD Monthly Assembly

Perjawatan dan PersonelE s t a b l i s h m e n t a n d P e r s o n n e l

Sehingga 31 Disember 2008, pengisian bagi semua kumpulan perkhidmatan di JPA adalah sebanyak 2,901 (88 peratus) berbanding 3,280perjawatan yang diluluskan terdiri dari 27 (1 peratus) jawatan dari Kumpulan Pengurusan Tertinggi, 763 (28 peratus) jawatan dari KumpulanPengurusan dan Profesional, dan 2,111 (64 peratus) jawatan dari Kumpulan Sokongan.

A t 31st D b 2008 2 901 t (88 t) f ll i i th PSD fill d i t th 3 280 t il bl Th t fill dAs at 31st December 2008, 2,901 posts (88 percent) for all service groups in the PSD were filled against the 3,280 posts available. The posts filledconsisted of 27 (1 percent) posts in the Top Management group, 763 (28 percent) posts in the Management and Professional group, and 2,111 (64percent) posts in the Support group.




Komunikasi KorporatC o r p o r a t e C o m m u n i c a t i o n s

Komunikasi Korporat JPA meliputi fungsi-fungsi perhubungan awamdan media, perkhidmatan khidmat pelanggan, publisiti, pengurusanaduan, audit komunikasi serta komunikasi dalaman. Objektif utamakomunikasi korporat adalah untuk mengukuhkan imej JPA sebagaiagensi yang disegani dan berwibawa. Bagi mencapai objektif ini,usaha-usaha meningkatkan jaringan perhubungan dengan para

The PSD’s corporate communications is an important managementfunction that covers aspects such as public and media relations,customer relations, publicity and complaints management,communication audit and internal communications. The mainobjective of corporate communications is to enhance the image ofthe PSD as a well-respected agency. The main focus is on

pelanggan dan orang ramai melalui hebahan dasar pengurusansumber manusia menggunakan semua saluran media massasecara berkala sentiasa dititikberatkan.

• Pengurusan Perkhidmatan Pelanggan

enhancing networking efforts with clients and the public and todisseminate information on public human resource managementpolicies and the PSD’s programmes as well as obtaining feedbackon their implementation.

• Customer Relationship Management

Selaras dengan usaha Kerajaan untuk meningkatkan kecekapandan keberkesanan sistem penyampaian, semua fungsi khidmatpelanggan JPA telah disatukan di bawah struktur Unit KomunikasiKorporat (UKK). Percantuman mulai September 2006 telahmelahirkan pegawai khidmat pelanggan yang antara lainnyabertanggung jawab:

In line with the government’s effort to improve the efficiency andeffectiveness of its service delivery, all the functions of the PSDclient services were centralised under the CorporateCommunications Unit. The merger, which took place inSeptember 2006, resulted in the establishment of the posts ofbertanggung jawab:

• Menguruskan panggilan telefon

• Melayani pelanggan yang berurusan di kaunterperkhidmatan

• Menjawab pertanyaan umum

client service officers who, among others, are responsible for:

• Managing telephone calls

• Handling counter services and clientele inquiries

• Responding to general questions

• Mengurus maklumat pelanggan

• Memberi khidmat nasihat.

• Managing clientele information

• Providing advisory services.

Perkhidmatan pelanggan yang cepat dan mesra sentiasa menjadi amalan JPA Prompt and friendly customer service is part of the PSD’s culture


• Pengurusan Aduan • Complaints Managementg

Keseluruhannya, sebanyak 14 aduan pelanggan yang tidakberpuas hati dengan kualiti perkhidmatan JPA dan menepatidefinisi Aduan Pelanggan yang ditetapkan dalam Manual KualitiMS ISO 9001:2000 telah direkodkan dalam Sistem MaklumatPengurusan Atasan JPA.11 aduan atau (79 peratus) telah dapat

p g

In 2008, 14 customer grouses that were classified as complaints,as defined in the PSD MS ISO 9000:2000 Quality Manual, wereregistered in the central registry system. Follow-up action toresolve these complaints was taken within 14 working days.

g ( p ) pdiselesaikan dan diberi maklum balas dalam masa 14 haribekerja.

Berdasarkan siasatan, didapati hanya lapan (57 peratus) aduanyang berasas dan berpunca daripada proses/sistemkerja/petugas JPA. Isu dan punca aduan terbanyak ialah yangb k it k liti khid t tid k k i it b k

Upon analysis, it was found that only eight (57 percent)complaints against work processes/systems/PSD personnel werefound to be valid. The highest number of complaints i.e. 11 (79percent) related to unsatisfactory quality of service. Complaintswere received through the Letter to PM, Public Complaints

berkaitan kualiti perkhidmatan tidak memuaskan iaitu sebanyak11 (79 peratus). Sumber aduan adalah melalui Warkah UntukPM, Biro Pengaduan Awam, Portal Laman Interaktif JPA,akhbar, surat serta program Hari Khas JPA Bersama Pelanggan.

JPA juga menerima 97 pertanyaan / rayuan / maklum balasb k it t t l h di d di l ik

Bureau of the Prime Minister’s Department, the PSD interactiveportal, newspapers, letters and the PSD’s A Day With ClientsProgramme.

The PSD also received 97 additional inquiries / appeals /feedback which were attended to and resolved within 14 working

berkaitan urusan utama yang telah diurus dan diselesaikandalam tempoh 14 hari dari tarikh ianya diterima.

6

days of their receipt.

12

10

10

10

1

5

22

4

6

Aduan JPA Pada Tahun 2008 (Mengikut Bulan)

0 0 0 0

JanJan

FebFeb

MacMarch

AprApr

JunJune

JulJuly

MeiMay

OgosAug

SepSept

OktOct

NovNov

DisDec

• Sistem Cadangan JPA

Sistem Cadangan JPA yang mengumpulkan idea-idea wargaJPA dit k l k d t h 2008 S b k 10

• PSD Suggestion System

The suggestion system was implemented as part of an internali ti ti it t ll t d di t t ff

2008 Complaints Recorded by the PSD (Monthly)

JPA diteruskan pelaksanaannya pada tahun 2008. Sebanyak 10cadangan daripada tujuh pencadang di kalangan warga JPAtelah dibuat penilaian dan diambil tindakan yang sewajarnya.Penghargaan JPA kepada penyertaan ialah dalam bentuk SuratPenghargaan dari Pasukan Petugas Produktiviti dan Kualiti daninsentif RM2.00 untuk setiap satu cadangan yang dinilai sebagail k

communications activity to collect and coordinate staffsuggestions to improve service quality as well as enhance theimage of the department. Seven employees submitted 10suggestions. The PSD showed its appreciation to participants ofthis system in the form of an Appreciation Letter from the TaskForce on Productivity and Quality and an incentive payment ofRM2 00 f th ti th t j d d t b li ibl tlayak.

Pelaksanaan adalah telus dan telah ditambah baik melaluipenyediaan Buku Daftar Berpusat. Pembangunan sistem aplikasimelalui laman intranet JPA ini telah membolehkan idea dancadangan yang didaftarkan dikongsi secara real-time oleh semuawarga JPA

RM2.00 for those suggestions that were judged to be eligible toreceive the payment.

The introduction of the on-line central registry via the PSDintranet portal enables real-time sharing and registering of newideas and suggestions among the PSD personnel.

warga JPA.




K t k S il lk kl b l t l

• Smiley Box

Dalam usaha meningkatkan sistem penyampaian perkhidmatan

Kotak Smiley mengumpulkan maklum balas spontan pelanggan Smiley boxes gather spontaneous responses from customers

• Smiley Box

In enhancing the PSD’s service delivery system and inDalam usaha meningkatkan sistem penyampaian perkhidmatandan selaras dengan Pekeliling Kemajuan Pentadbiran AwamBilangan 1 Tahun 2008, JPA telah melaksanakan sistem penilaiankaunter perkhidmatan yang dikenali sebagai Smiley Box. Kaedahini diperkenalkan pada 15 Oktober 2008 bagi mendapatkanmaklum balas spontan pelanggan mengenai kualiti perkhidmatanpetugas semua kaunter di JPA.

g y yaccordance with Development Administration Circular No. 1 of2008, the PSD introduced a service counter evaluation systemknown as Smiley Box. This system was launched on 15th October2008 to obtain customers’ spontaneous response on the counterservices rendered by the CSO.

petugas semua kaunter di JPA.

Sehingga 31 Disember 2008, analisis Smiley Box menunjukkan96.4 peratus pelanggan amat berpuas hati (Cemerlang dan AmatBaik) dengan perkhidmatan kaunter yang diberikan oleh personelJPA.

Until 31st December 2008, the Smiley Box analysis showed 96.4percent of our customers were very satisfied (Excellent and VeryGood) with the counter service given by PSD’s personnel.

6,797 (71.4%)8000

Bilangan NumberJumlah: 9,519

Total : 9,519

2,383 (25.0%)

2000

4000

6000

334 (3.5%)5 (0.1%)

CemerlangExcellent

Amat BaikVery Good

MemuaskanSatisfactory

Tidak MemuaskanNot Satisfactory

2000

IndikatorIndicator

Maklum Balas Smiley Box Tahun 2008Maklum Balas Smiley Box Tahun 2008Smiley Box Responses for 2008




• Pengurusan Lawatan • Management of Visits

JPA sentiasa menerima delegasi luar negara untuk mempelajari amalan terbaik pengurusan sumber manusia perkhidmatan awamThe PSD received visits from foreign countries to learn about best practices in human resource management in the public service

JPA sering menerima kunjungan delegasi dari luar negara danagensi-agensi tempatan. Melalui program lawatan sambil belajaroleh delegasi luar negara, amalan-amalan terbaik pengurusansumber manusia yang diterajui JPA sering dijadikan penandaaras di samping menambah jaringan dan mengeratkan lagihubungan kerjasama JPA juga terus menjadi pusat rujukan dan

The PSD receives regular visits from foreign and localdelegations. The main objective of these foreign delegations is tolearn about human resource management best practices inMalaysia as well as to enhance existing networking andcooperation. Most delegations also take the opportunity to sharetheir experiences and best practices The total number of visitshubungan kerjasama. JPA juga terus menjadi pusat rujukan dan

berkongsi pengalaman bagi amalan pengurusan sumbermanusia di kalangan agensi-agensi awam tempatan. Sebanyak40 siri lawatan iaitu 24 delegasi antarabangsa dan 16 lagi daripelbagai agensi dari dalam negara telah diterima sepanjangtahun lalu.

their experiences and best practices. The total number of visitsreceived last year was 40 of which 24 delegations were fromabroad and another 16 visits from local agencies.

• Publisiti dan Komunikasi Korporat

JPA secara terancang dan berterusan mengeluarkan maklumat-maklumat korporat, dasar dan pelaksanaan pengurusan sumbermanusia/aktiviti melalui siaran/kenyataan akhbar/surat kepadapenyunting risalah am dan brosur khusus serta mengemas kini

• Publicity and Corporate Communications

The PSD, through a planned and continuous effort, disseminatedinformation relating to human resource management policies andimplementation and PSD activities/programmes through pressreleases/statements/notes to the editor, flyers and brochures, aspenyunting, risalah am dan brosur khusus, serta mengemas kini

kandungan portal. JPA turut menjana bahan-bahan berkaitanusaha-usaha penambahbaikan sistem penyampaianperkhidmatan Kerajaan untuk liputan media massa. Laporannyadikemukakan secara bulanan kepada Unit PemodenanPentadbiran dan Perancangan Pengurusan Malaysia (MAMPU),Jabatan Perdana Menteri

, y ,well as updates on the PSD portal. The PSD also generatesinformation related to efforts at improving the public servicedelivery system for mass media coverage. Reports on this areforwarded to the Malaysian Administrative Modernisation andManagement Planning Unit (MAMPU) on a monthly basis.

Jabatan Perdana Menteri.




• Analisis Liputan Akhbar • Newspaper Coverage AnalysisAnalisis Liputan Akhbar

Berikutan pengumuman dasar-dasar baru, JPA telah mendapatliputan meluas di media massa. Sejumlah 1,008 tajuk liputanoleh akhbar nasional menyentuh nama JPA secara langsungsepanjang tahun 2008. 60 peratus atau 602 berita mengenai JPAdilaporkan secara neutral 23 peratus atau 231 (positif) dan 17

Newspaper Coverage Analysis

The PSD received 1,008 news reports in the national newspapersthroughout 2008 of which 602 or 60 percent were neutral innature, 231 or 23 percent positive and 175 or 17 percentnegative. The five issues registering the highest coverage wereservice matters (29 percent) the PSD’s sponsorship programmesdilaporkan secara neutral, 23 peratus atau 231 (positif) dan 17

peratus atau 175 (negatif). Lima liputan terbanyak adalahberkenaan hal ehwal perkhidmatan (29 peratus), penajaan (27peratus), perjawatan (13 peratus), saraan (11 peratus), danfaedah persaraan (9 peratus). Sebanyak 18 maklum balas rasmiJPA telah dikeluarkan bagi menjawab pertanyaan/aduanpembaca akhbar

service matters (29 percent), the PSD s sponsorship programmes(27 percent), establishment (13 percent), remuneration (11percent) and retirement benefits (9 percent). A total of 18 pressreleases were made by the PSD in response toinquiries/complaints by newspaper readers.

Overall the news coverage was positive in nature and favourablepembaca akhbar.

Secara keseluruhannya, liputan adalah memihak dan memberiimej yang baik kepada JPA.

Overall, the news coverage was positive in nature and favourableto the PSD.

Pengiktirafan KelayakanR iti f Q lifi ti

PinjamanLoan

11 (1%)

Pembangunan Organisasi

Kenaikan Pangkat/PenganugerahanPromotions/Awards

28 (3%)

Recognition of Qualifications26 (3%)

Gaji/Elaun/Kemudahan

Pencen/Faedah PersaraanPensions/Retirement Benefits

87 (9%)

Pembangunan OrganisasiOrganisational Developments

53 (5%)

P j

PerjawatanEstablishment

135 (13%)

Gaji/Elaun/KemudahanSalaries/Allowances/Perks

113 (11%)

Hal Ehwal PerkhidmatanService Matters

287 (28%)

PenajaanSponsorship

268 (27%)

Isu Utama di Media MassaMain Issues in the Mass Media

0 50 100 150 200 250 300 350




• Program JPA Bersama Pelanggan • PSD’s A Day With Clients ProgrammeProgram JPA Bersama Pelanggan

Sebanyak lima siri Program Khas Bertemu Pelanggan SecaraBersemuka telah diadakan menyaksikan kehadiran seramai 723pelanggan iaitu pada purata 145 orang sebulan. Berkonsepkankaunter perkhidmatan secara setempat, pelanggan bolehmendapatkan khidmat nasihat dan menyelesaikan masalah

y g

In 2008, a total of 723 clients or an average of 145 clients permonth attended the five series of “A Day With Clients”programme. The programme is based on the concept of alocalised counter service and allows quick and transparentresolution of problems.mendapatkan khidmat nasihat dan menyelesaikan masalah

dengan cepat dan telus.

Mulai bulan Jun 2008, Program JPA Bersama Pelanggan SecaraBersemuka telah dihenti dan hanya Program JPA BersamaPelanggan Secara Maya atau e-Pelanggan diadakan padaJumaat terakhir bulan berkenaan Keseluruhannya seramai 771

p

As of June 2008, the face-to-face “A Day With Clients”programmes was replaced with the “A Virtual Day With Clients”programmes or e-Client which was held on the last Friday of themonths in which it was held. In total, 771 clients used the e-Client service throughout 2008 through the http://www.jpa.gov.myJumaat terakhir bulan berkenaan. Keseluruhannya, seramai 771

orang pelanggan menggunakan kemudahan ini sepanjang tahun2008 menerusi portal http://www.jpa.gov.my.

Penilaian mendapati lebih 90 peratus daripada pelangganmenyatakan program ini telah menyelesaikan masalah dengansegera Skor keseluruhan kualiti perkhidmatan kaunter adalah 75

g g p jp g yportal.

A survey of the clients found that more than 90 percent weresatisfied with the services provided. Much of the satisfactionstemmed from the prompt resolution of their problems/issues. Assegera. Skor keseluruhan kualiti perkhidmatan kaunter adalah 75

peratus iaitu pada tahap “Sangat Memuaskan”.p p p

for the evaluation of the quality of the counter services, 75percent of the respondents were “Very Satisfied”.

Program Hari Khas Bersama Pelanggan diadakan pada Jumaat terakhir setiap bulanA Day With Clients Programme was held on the last Friday of each month


JPA Dalam BeritaP S D i n t h e N e w s

Lebih 1,000 berita mengenai JPA disiarkan sepanjang tahun 2008Over 1,000 news items on the PSD were published in 2008


JPA Dalam BeritaP S D i n t h e N e w s




PeraH u m a anca

n R e s o u angan

r c e P l a n n Sun n i n g um

beer MaUnjuran Keperluan Sumber ManusiaForecasting Human Resource Requirements

Menjana Idea Melalui Penyelidikan39

38

anus

Menjana Idea Melalui PenyelidikanGenerating Ideas Through Research

Merancang Saiz dan Saraan Perkhidmatan Awam Planning for the Size and Remuneration for

41

39

ia Planning for the Size and Remuneration for the Public Service

Keupayaan Membuat KeputusanDecision-Making Capacity42

Perancangan StrategikStrategic Planning

Menambah Baik Dasar Sedia AdaExisting Policy Improvements

42

44 Existing Policy Improvements

Cabaran dan Hala Tuju Strategik Sumber ManusiaChallenges and HR Strategic Direction

46

Rujukan dapat dilakukan dengan cepat melalui sistem fail yang teraturReference can easily be done through a systematic filing system



Seminar Perancangan Strategik 2008 bertempat di INTAN Bukit Kiara, 21 – 22 Januari 2008The 2008 Strategic Planning Seminar was held at INTAN Bukit Kiara on 21st – 22nd January 2008

Demi melaksanakan visi dan misi yang dijajarkan, penentuan hala tuju strategik pengurusan sumbermanusia perkhidmatan awam ditetapkan melalui perancangan sumber manusia yang sistematik danb t kt t b d i i b t i ti i U h i i d t di iberstruktur serta pembangunan dasar organisasi yang berprestasi tinggi. Usaha ini dapat dicapaimelalui unjuran keperluan sumber manusia yang menyeluruh, program penyelidikan dan kajian yangmampu mencernakan idea dan pembuatan keputusan yang tepat oleh pemegang tonggak.

To realise the aligned vision and mission, the strategic direction of human resource management isestablished through a systematic and structured human resource planning and the development ofhi h f i ti l li i Th ff t b hi d th h th jhigh-performance organisational policies. These efforts can be achieved through three majoraspects which are a comprehensive human resource forecast, research that is able to generateideas and accurate decision-making by the stakeholders.




Demi melaksanakan visi dan misi yang dijajarkan penentuan hala To help realise the aligned vision and mission the strategic directionDemi melaksanakan visi dan misi yang dijajarkan, penentuan halatuju strategik pengurusan sumber manusia perkhidmatan awamditetapkan melalui perancangan sumber manusia yang sistematikdan berstruktur serta pembangunan dasar organisasi yangberprestasi tinggi. Usaha ini dapat dicapai melalui tiga aspek utamaiaitu:

To help realise the aligned vision and mission, the strategic directionof human resource management is determined through a systematicand structured human resource planning and the development ofhigh-performance organisational policies. These can be achievedthrough three major aspects which are:

A h i h f t• Unjuran keperluan sumber manusia yang menyeluruh

• Penyelidikan yang mampu mencernakan idea

• Pembuatan keputusan yang tepat oleh pemegang tonggak(stakeholders)

U j K l S b M i Forecast of Human Resource Requirements

• A comprehensive human resource forecast

• Research that is able to generate ideas

• Accurate decision-making by stakeholders

Unjuran Keperluan Sumber Manusia

Dalam usaha menyediakan unjuran keperluan sumber manusia padatahun 2008, JPA telah memfokuskan kepada dua usaha utama iaituperancangan dan pengurusan penggantian perkhidmatan awam danperancangan sumber manusia perkhidmatan kritikal.

Forecast of Human Resource Requirements

In its effort to forecast human resource requirements for 2008, thePSD’s two main focus areas were Public Service SuccessionPlanning and Management and Human Resource Planning forCritical Services:

• Perancangan dan Pengurusan Penggantian PerkhidmatanAwam

Perubahan pesat dalam persekitaran perkhidmatan awam telahmenimbulkan kebimbangan mengenai keupayaan perkhidmatanawam memenuhi ekspektasi masyarakat selain daripada

• Public Service Succession Planning and Management

The rapid changes within the public service environment haveraised concerns regarding the capability of the public service infulfilling public expectations in addition to developing and

membangun dan melaksanakan dasar dan programpembangunan. Salah satu inisiatif JPA untuk menghadapi cabaranini ialah dengan mengadakan Kajian Perancangan danPengurusan Penggantian Perkhidmatan Awam Malaysia. Asaskepada keupayaan perkhidmatan awam untuk bertindak denganlebih baik ialah tenaga kerja atau sumber manusianya yang

executing development policies and programmes. One of thePSD’s initiatives was the Study on Public Service SuccessionPlanning and Management. The basis for public serviceexcellence is the ability and capability of the workforce to aligntheir actions towards organisational objectives. The studyfindings include:

berkeupayaan dan berkebolehan untuk menjajarkan perlakuanmereka dengan matlamat organisasi. Dapatan kajian:

• Organisasi-organisasi Kerajaan di seluruh dunia menjangkaakan timbul keperluan untuk memiliki kompetensi-kompetensibaru bagi menangani cabaran kompleks di abad ke-21

• Government organisations all over the world envisage a needfor new competencies to face the challenges of the 21st

centuryg g p

• Keperluan inisiatif perancangan dan pengurusan penggantianbagi membantu agensi menentu dan menetapkan kedudukanstrategik organisasi mereka pada masa hadapan

• Perkhidmatan awam Malaysia perlu mengambil iktibar daripengalaman luar negara untuk meningkatkan lagi pengurusan

• The need for succession planning and management to assistagencies in determining their strategic position

• The Malaysian public service needs to learn from theexperiences abroad and improve its succession managementto enable it to handle similar issuesp g g g g p g

penggantian sumber manusianya bagi menangani masalah-masalah serupa.

• Perancangan Sumber Manusia Bagi Perkhidmatan Kritikal • Human Resource Planning for Critical Services

Kajian Unjuran Perancangan Sumber Manusia bagi PerkhidmatanKritikal ini bertujuan untuk menyediakan unjuran permintaan danpenawaran tenaga kerja bagi skim-skim kritikal di KementerianKesihatan Malaysia untuk tempoh lima tahun iaitu mulai 2008sehingga 2012 bagi skim Pegawai Perubatan, Pegawai Pergigian,Pegawai Farmasi dan Jururawat. Dapatan kajian:

The Research on the Forecast of Human Resource Planning forCritical Services was to provide a forecast of demand and supplyfor the critical services in the Ministry of Health Malaysia for theperiod of five years starting from 2008 until 2012. The schemesstudied were Medical Officers, Dental Officers, PharmaceuticalOfficers and Nurses. The findings showed:




• Terdapat permintaan yang kian bertambah manakala • The demand for these groups of workers has increased but thep p y gpenawaran tenaga kerja yang berkurangan bagi jawatan-jawatan tersebut.

• Jurang di antara permintaan bagi tenaga kerja dan bilangantenaga buruh di masa depan akan meningkat.

g psupply has decreased.

• The gap between the demand and supply of manpower willwiden in the future.

Menjana Idea Melalui Penyelidikan

JPA sebagai peneraju perkhidmatan awam sentiasa berusahamencernakan idea baru bagi menggubal program dan dasarpengurusan sumber manusia. Salah satu kaedah menjana idea

Idea Generation Through Research

The PSD, as the leader in driving change in the public service, willcontinue to generate new ideas to develop programmes andpolicies for human resource management. One of the approachesp g j

adalah melalui kajian dan penyelidikan. Sepanjang tahun 2008,beberapa kajian telah dilaksanakan bagi memastikan pengurusansumber manusia perkhidmatan awam berupaya menanganipersekitaran yang semakin mencabar. Antaranya adalah:

in developing new ideas is research and studies. Throughout2008, several research were conducted to ensure human resourcemanagement in the public service is capable of meeting itsenvironmental challenges. Among the research done were:

• Kajian Kepuasan Warga JPA

Kajian ini bertujuan untuk mengenal pasti tahap kepuasan wargaJPA terhadap beberapa aspek dan sistem kerja di JPA.Penemuan kajian dapat membantu pihak Pengurusan JPAmemperbaiki kekurangan yang sedia ada agar dapatmemotivasikan warga JPA untuk meningkatkan produktiviti dan

• The Study on The PSD Personnel Satisfaction

The purpose of this study was to identify the level of satisfactionamong PSD staff on several aspects of their workingenvironment. The findings are to assist PSD Management inimproving any shortcomings so as to motivate its workforce toincrease its productivity and performancememotivasikan warga JPA untuk meningkatkan produktiviti dan

prestasi.increase its productivity and performance.

• Kajian Kepuasan Pelanggan Luaran

Kajian ini dijalankan bagi mengenal pasti tahap kepuasanpelanggan JPA terhadap beberapa aspek perkhidmatan yang

• External Clients’ Satisfaction Study

The study sought to identify the level of satisfaction among PSDclients on various aspects of services rendered by the PSD Thepelanggan JPA terhadap beberapa aspek perkhidmatan yang

disediakan. Dengan itu, dapatan kajian dapat membantu pihakPengurusan JPA memperbaiki kekurangan yang sedia adasupaya kepuasan pelanggannya sentiasa dipelihara malahditingkatkan.

clients on various aspects of services rendered by the PSD. Thefindings are to assist the PSD Management to improve anyshortcomings as well as to increase customer satisfaction.


1 2 3 4 5 6 7

Amat Tidak Berpuas Hati

Sederhana berpuas hati

Amat Berpuas

T h K W JPA 2008

Berpuas HatiVery

Unsatisfied

berpuas hatiModerately Satisfied

Berpuas HatiVery

Satisfied5.08

Agak Berpuas HatiQuite Satisfied

Tahap Kepuasan Warga JPA 2008 The Level of PSD’s Personnel Satisfaction in 2008

1 2 3 4 5 6 7

Amat Tidak Berpuas Hati

Very Unsatisfied

Sederhana berpuas hatiModerately Satisfied

Amat Berpuas

HatiVery5.67Unsatisfied Satisfied Very

SatisfiedAgak Berpuas HatiQuite Satisfied

Tahap Kepuasan Pelanggan Luaran JPA 2008 The Level of External Clients’ Satisfaction in 2008

• Kajian Keberkesanan Pengurusan Sumber Manusia diKementerian

The Level of External Clients Satisfaction in 2008

• Study on the Effectiveness of Human ResourceManagement in Ministries

Kajian ini memfokuskan persepsi pelanggan dalaman terhadapkeberkesanan pengurusan sumber manusia. Kajian ini juga telahmengumpul cadangan penambahbaikan bagi memantapkanamalan pengurusan sumber manusia di kementerian.

This study focused on the internal customers’ perception of theeffectiveness of the human resource management in ministries.It also sought to find ways to improve human resourcemanagement in ministries.

Kajian ini bertujuan melihat tahap aplikasi program psikologi danfaktor-faktor yang mempengaruhi pelaksanaan program-program

• Kajian Faedah Pelaksanaan Program Pementoran,Kaunseling dan Pembimbing Rakan Sekerja

• Research on the Benefits of Mentoring Programmes,Counselling and Peer Guidance

The research was conducted to establish the level of applicationof psychology programmes in ministries The findings showedy g p g p p g p g

ini di Kementerian. Dapatan kajian menunjukkan masih terdapatsegelintir responden yang tidak menyedari kewujudan PekelilingPerkhidmatan Bilangan 18 Tahun 2005 dan PekelilingPerkhidmatan Bilangan 5 Tahun 2007 mengenai program iniserta keperluan untuk melaksanakan program aplikasi psikologi.

of psychology programmes in ministries. The findings showedthat some respondents are still unaware of the existence ofService Circulars No.18 of 2005 and No.5 of 2007 regarding theprogramme and the need to implement the psychologyapplication programme in ministries.




Perancangan Saiz dan Saraan Perkhidmatan Awam Planning the Size and Remuneration of the Public ServicePerancangan Saiz dan Saraan Perkhidmatan Awam

Penglibatan stakeholder dalam perancangan sumber manusiaadalah berterusan melalui mesyuarat-mesyuarat berkala iaitumesyuarat Jawatankuasa Pemandu Saiz Perkhidmatan Awam danmesyuarat Jawatankuasa Kabinet Mengenai Perjawatan dan GajiPekerja-Pekerja Sektor Awam.

Planning the Size and Remuneration of the Public Service

The stakeholders are continually involved in human resourceplanning through regularly scheduled meetings of the SteeringCommittee on the Size of the Public Service and Special CabinetCommittee on Establishment and Salaries of Public SectorEmployees.

• Mesyuarat Jawatankuasa Pemandu Saiz PerkhidmatanAwam

Bagi memastikan perancangan sumber manusia perkhidmatanawam mendapat pandangan yang bernas serta keputusan yangtepat Jawatankuasa Pemandu Saiz Perkhidmatan Awam telah

• Steering Committee Meeting on the Size of the PublicService

To ensure reliable and accurate decision-making on publicservice human resource planning, the Steering CommitteeMeeting on the Size of the Public Service was held on 22nd

tepat, Jawatankuasa Pemandu Saiz Perkhidmatan Awam telahdiadakan pada 22 Januari 2008. Mesyuarat ini telah menilai sertamemperakukan permohonan pihak berkuasa tempatan dan untukmemperluas dan menaik taraf kawasan. Jawatankuasa yangdipengerusikan oleh Ketua Setiausaha Negara ini mengkajipelbagai aspek seperti implikasi kewangan, perjawatan dandasar semasa Kerajaan khususnya yang berkaitan dengan

gJanuary 2008. The meeting was to evaluate and certify thesuitability of applications from local authorities to establish,expand or to upgrade the status of areas under theiradministration. The committee is chaired by the Chief Secretaryto the Government and its main task is to analyse every aspectincluding financial implication, recruitment and currentdasar semasa Kerajaan, khususnya yang berkaitan dengan

kepentingan rakyat.

• Mesyuarat Jawatankuasa Khas Kabinet MengenaiPerjawatan dan Gaji Pekerja-Pekerja Sektor Awam

Satu lagi forum yang melibatkan pembuatan keputusan oleh

g pgovernment policies especially those pertaining to publicinterest.

• Special Cabinet Committee Meeting on Establishment andSalaries of Public Sector Employees

The Special Cabinet Committee Meeting on Establishment andSatu lagi forum yang melibatkan pembuatan keputusan olehstakeholders ialah Mesyuarat Jawatankuasa Khas KabinetMengenai Perjawatan Dan Gaji Pekerja-Pekerja Sektor Awam(JKK-MPGSA). Jawatankuasa yang dipengerusikan oleh Y.A.B.Perdana Menteri Malaysia ini bertanggungjawab menimbangpenyemakan gaji, syarat-syarat perkhidmatan serta pewujudanelaun-elaun dan kemudahan bagi pekerja-pekerja sektor awam

The Special Cabinet Committee Meeting on Establishment andSalaries of Public Sector Employees is another forum fordecision-making by stakeholders. Chaired by Rt. Hon. Dato’Seri Abdullah Haji Ahmad Badawi, Prime Minister of Malaysia,the committee is responsible for assessing salary revision,terms of recruitment and also allowances and other benefits forpublic sector employees Three meetings were held on 18thelaun elaun dan kemudahan bagi pekerja pekerja sektor awam.

Mesyuarat telah diadakan sebanyak tiga kali iaitu pada 18Januari, 17 April dan 9 September 2008.

public sector employees. Three meetings were held on 18January, 17th April and 8th September 2008.

Y.A.B. Dato’ Seri Abdullah Haji Ahmad Badawi, Perdana Menteri Malaysia mempengerusikan Mesyuarat Jawatankuasa Kabinet mengenai Perjawatan dan Gaji Pekerja-pekerja Sektor Awam

Rt. Hon. Dato’ Seri Abdullah Haji Ahmad Badawi, Prime Minister of Malaysia chairing The Special Cabinet Committee Meeting on Establishment and Salaries of Public Sector Employees


Keupayaan Membuat Keputusan Decision-Making Capacity

The efficiency in coordinating various meetings and events involvingstakeholders is one of the aspects that has always beenemphasised to ensure management decisions are in line withcurrent development.

Keupayaan Membuat Keputusan g p y

Kecekapan menyelaras pelbagai mesyuarat serta urusan semasayang melibatkan stakeholders merupakan antara aspek yangditekankan bagi memastikan keputusan yang diambil oleh pihakpengurusan adalah selaras dengan perkembangan semasa.

• Mesyuarat Pengurusan dan Mesyuarat Pengurusan TertinggiJPA

Mesyuarat Pengurusan dan Mesyuarat Pengurusan Tertinggiyang diadakan secara berselang pada setiap Rabu merupakan

• PSD Top Management and Management Meetings

The Management and Top Management meetings, which areh ld lt t W d d th f d i iyang diadakan secara berselang pada setiap Rabu merupakan

wadah membuat keputusan oleh pengurusan tertinggi JPA. Iamemastikan aktiviti dan dasar JPA adalah selaras dengankeputusan-keputusan Jemaah Menteri dan stakeholders lain.Mesyuarat ini juga memastikan segala perancangan danpelaksanaan diadakan bagi keputusan Kerajaan dilakukandengan berkesan Sepanjang tahun 2008 sebanyak 45

held on alternate Wednesdays, are the venue for decision-making by the PSD Top Management. They also ensure thatPSD policies and activities adhere to Cabinet decisions as wellas other relevant stakeholders. The meetings also ensure that allplanning and implementation are executed effectively.Throughout 2008, 45 such meetings were conducted.

dengan berkesan. Sepanjang tahun 2008, sebanyak 45mesyuarat telah diadakan.

• Penyelarasan Jawapan Parlimen dan Perkara BerkaitanJemaah Menteri

• Coordination of Parliamentary Questions and MattersRelating to The Cabinet

Sepanjang tahun 2008, sebanyak 114 maklum balas serta ulasanterhadap Memorandum Jemaah Menteri dan keputusanMesyuarat Jemaah Menteri berkaitan JPA telah disediakan. Inimenggambarkan kepentingan serta keutamaan JPA sebagaipenasihat utama Kerajaan dalam perkara-perkara berkaitandasar sumber manusia sektor awam Dari segi penyediaan

Throughout 2008, 114 responses and feedback towards CabinetMemorandums and Cabinet decisions regarding the PSD wereprepared. This clearly demonstrates the importance andprominence of the PSD's role as the primary advisor to theGovernment in matters concerning human resource policy for thepublic sector In terms of preparation of responses to parliamentdasar sumber manusia sektor awam. Dari segi penyediaan

ulasan serta jawapan Parlimen pula, sebanyak 215 soalanberkaitan JPA telah dijawab meliputi:

• 48 soalan Dewan Negara

• 72 soalan Dewan Rakyat

public sector. In terms of preparation of responses to parliament,215 queries that related to the PSD were replied including :

• 48 questions from the Senate

• 72 questions from the House of Representatives

• 13 soalan Perbahasan RMKe-9

• 24 soalan Perbahasan Titah DiRaja

• 58 soalan Perbahasan Bajet 2008

• 13 questions on the Ninth Malaysia Plan Debate

• 24 questions on the Royal Address

• 58 questions on the 2008 Budget Debate

Perancangan Strategik

Perancangan strategik melalui seminar perancangan strategik danmesyuarat kajian separuh penggal merupakan majlis khas JPAmembincangkan idea baru, mengkaji semula dasar-dasar sedia

Strategic Planning

Strategic planning through seminars and mid-term review meetingsare special events organised by the PSD to discuss new ideas,review current policies and think of new improvement ideas to

ada serta memikirkan cadangan penambah baik untukdilaksanakan agar perkhidmatan awam sentiasa relevan danmenjadi majikan pilihan.

p pimplement to ensure the public service remains relevant andbecomes an employer of choice.




• Seminar Perancangan Strategik • Strategic Planning SeminarSeminar Perancangan Strategik

Seminar Perancangan Strategik merupakan wahanapemikiran pengurusan tertinggi bagi penetapan hala tuju JPA,keutamaan strategi dan program kerja bagi separuh tahun,mengenal pasti cabaran persekitaran semasa dan masahadapan selain daripada keupayaan JPA untuk

g g

Strategic Planning Seminar is the platform for top managementto deliver its expectations and desires in setting the direction ofthe PSD. It also prioritises the strategies and work programmesfor the half year, identifies the current and future environmentalneeds and the PSD’s ability to manage them. This seminar alsohadapan selain daripada keupayaan JPA untuk

menanganinya. Seminar ini juga menjadi wadah bagi parapegawai kumpulan Pengurusan dan Profesional untukmenyuarakan pandangan serta pendapat dalam menambahbaik prestasi JPA secara keseluruhan. Kertas-kertascadangan dibentangkan bagi mendapat keputusan yang jituagar pelaksanaan sesuatu projek atau program dapat

y genables officers from the Management and Professional group toraise their opinions and views on enhancing the PSD’sperformance as a whole. Proposal papers are presented to solicitconcrete decisions on the implementation of projects in order toproduce the targeted outputs and impact. The 2008 StrategicPlanning Seminar was successfully conducted on the 21st andagar pelaksanaan sesuatu projek atau program dapat

menghasilkan output serta impak yang disasarkan. SeminarPerancangan Strategik JPA telah berlangsung dengan jayanyapada 21 dan 22 Januari 2008 di INTAN Bukit Kiara.

• Mesyuarat Kajian Separuh Penggal

g y22nd January 2008 at INTAN Bukit Kiara.

• Mid-term Review Meetingy j p gg

Mesyuarat Kajian Separuh Penggal atau Sasaran KerjaTahunan JPA diadakan bagi menilai tahap pencapaianprogram kerja, mengenal pasti masalah dan kelemahan dalampelaksanaan program kerja serta menyemak semulaperancangan serta sasaran yang telah ditetapkan bagi tahun

Mid-term Review Meeting or known as the PSD’s Annual WorkTargets Review Meeting was conducted to evaluate theachievement of the PSD’s work programmes, to identify issuesand flaws in the execution of work programmes as well as toreview the implementation of the targets set for the year 2008.The meeting was chaired by the Director-General of Publicp g y g p g

2008. Mesyuarat yang dipengerusikan oleh Ketua PengarahPerkhidmatan Awam ini telah berlangsung pada 14 Ogos2008.

g yService on 14th August 2008.

Seminar Perancangan Strategik JPA diadakan bagi menjana idea-idea baru dan menilai semula dasar-dasar PSM sedia adaPSD’s Strategic Planning Seminar was held to promote new ideas and to reassess current HRM policies.


Improvement in Current PoliciesPenambahbaikan Dasar Sedia Ada

Memandangkan senario masa kini yang memperlihatkan urusanbukan lagi seperti yang teradat, beberapa dasar, kaedah serta kajianbaru telah dicetus bagi memupuk budaya berfikiran dan berprestasitinggi di kalangan anggota perkhidmatan awam. Antara dasar baru

Improvement in Current Policies

The current scenario depicts business is not as usual which hasresulted in a number of policies, approaches and studies beingimplemented to inculcate a high-thinking and high-doing cultureamong public servants Among the new and revised policies which

Penambahbaikan Dasar Sedia Ada

• Penetapan Petunjuk Prestasi Utama Bagi Jawatan-jawatanPengurusan Tertinggi Dalam Perkhidmatan Awam

gg g gg pserta penambahbaikan dasar sedia ada yang telah dilaksanakanpada tahun 2008 adalah:

among public servants. Among the new and revised policies whichwere implemented in 2008 are:

• The Establishment of Key Performance Indicators for theTop Echelon of the Public Service

Selaras dengan keputusan Jawatankuasa Khas Kabinet MengenaiPerjawatan dan Gaji Pekerja-Pekerja Sektor Awam pada 17 April2008, penetapan Petunjuk Prestasi Utama (Key PerformanceIndicators - KPI) bagi penjawat-penjawat di Jawatan UtamaSektor Awam yang terdiri daripada Ketua SetiausahaKementerian Ketua Perkhidmatan dan Ketua Pengarah Agensi

In line with the decision of the Special Cabinet Committeemeeting on Establishment and Salaries for Public SectorEmployees in 17th April 2008, Key Performance Indicators (KPI)were developed for the Top Echelon of the Public Service in2008 involving Ministry Secretaries General, Heads of Servicesand Central Agencies’ Directors-General The implementationKementerian, Ketua Perkhidmatan dan Ketua Pengarah Agensi

Pusat telah dilaksanakan. Pelaksanaan KPI mulai tahun 2008,adalah bagi membolehkan penjawat-penjawat yang terlibatmemberi tumpuan terhadap keberkesanan penyampaianperkhidmatan. Sebagai pemimpin organisasi, penjawat-penjawattersebut berperanan besar dalam menentukan hala tuju strategikkementerian atau jabatan yang mereka terajui

and Central Agencies Directors General. The implementationof KPI is aimed at facilitating those who are involved toconcentrate on the effectiveness of their service delivery. Asleaders of their respective organisations, they play a big role insteering the strategic direction of their ministry or agency.

kementerian atau jabatan yang mereka terajui.

Penetapan serta pendokumentasian KPI bagi 38 jawatan utama diLapisan Pertama telah berjaya dibangunkan di separuh pertamatahun 2008. Bagi membantu pencapaian visi dan misi penjawat-penjawat di Lapisan Pertama ini serta atas dasar tanggung jawabdan semangat berpasukan pelataan pelaksanaan KPI kepada 86

The establishment and documentation of KPIs for the 38 jobholders in the first-tier was successfully completed in the first-half of 2008. To assist the attainment of the vision and missionof the first-tier officials and on the basis of shared responsibilityand team-work another set of KPIs for the second-tier of 86dan semangat berpasukan, pelataan pelaksanaan KPI kepada 86

jawatan di Lapisan Kedua telah juga dilaksanakan di separuhkedua tahun 2008. Di JPA sendiri, usaha pelataan KPI iniditeruskan sehingga ke Lapisan Ketiga yang melibatkan kesemuaPengarah Bahagian di JPA. Secara tidak langsung, JPA telahberganding bahu dengan agensi-agensi pusat yang lain untukmembangunkan budaya kerja yang berorientasi pencapaian

and team work, another set of KPIs for the second tier of 86officials was established in the second-half of 2008. In the PSD,the KPI exercise was also cascaded down to the third-tier whichencompasses all Division Directors of the PSD. Indirectly, thePSD is working with other agencies to establish a high-performance work culture.

membangunkan budaya kerja yang berorientasi pencapaian.

Kecekapan dan Keberkesanan Penyampaian Perkhidmatan

Service Delivery Efficiency and Effectiveness

Daya Saing NegaraNational Competitiveness

Effectiveness

Tadbir Urus dan AkauntabilitiGovernance and Accountability

Transformasi Kepimpinan Perkhidmatan Awam

Civil Service Transformational Leadership

Dimensi Pengukuran PrestasiDimensi Pengukuran PrestasiDimensions of Performance Measurement




• Balanced Scorecard• Balanced Scorecard

Pengurusan prestasi berdasarkan Balanced Scorecard (BSC)telah mula diperkenalkan di JPA pada tahun 2005 dan dikaji darisemasa ke semasa bagi memastikan ia sentiasa relevan danberkesan selaras dengan kehendak visi, misi dan objektif jabatan

t ti k l l P d t h 2008 b bserta menepati keperluan pelanggan. Pada tahun 2008, beberapapemantapan telah dilaksanakan dari segi pengukurannya sesuaidengan kehendak perubahan semasa di samping sebagai usahapenambahbaikan berterusan. Ini adalah bagi menjaminkeberkesanannya sebagai sistem pengukuran prestasiorganisasi.

Laporan berkala BSC digunakan oleh Pengurusan Atasansebagai asas dalam membuat keputusan untuk meningkatkanlagi prestasi JPA. Peningkatan prestasi JPA akanmembolehkannya memainkan peranan sebagai penerajuperkhidmatan awam dengan lebih berkesan. Pemantauanprestasi organisasi dan pelaporan pencapaian mengik t BSCprestasi organisasi dan pelaporan pencapaian mengikut BSCmenggembleng usaha-usaha pengukuran prestasi awam yanglain bagi memperkukuhkan lagi budaya kerja yang mementingkanprestasi dan pencapaian.

• Balanced ScorecardPSD St t i Pl 2008 2010

Prestasi Pencapaian BSC dibentangkan di Seminar Perancangan Strategik 2008BSC Performance was presented at the 2008 Strategic Planning Seminar

Performance management based on the Balanced Scorecard(BSC) was introduced in the PSD in 2005 and revised from timeto time to ensure its continuous effectiveness and relevance withthe vision, mission and objectives of the department as well as tofulfil customers needs. In 2008, several modifications on the

• PSD Strategic Plan 2008 – 2010

In 2008, the PSD Strategic Plan 2008-2010 was successfullydeveloped after the rebranding exercise together with theenhancement in the mission to drive change in the publicservice. This plan also reviewed the PSD Strategic Plan 2006 –2010 to ensure the PSD strategic direction is still on track.,

measurements were carried out to take into account currentchanges and as an effort for further enhance its effectiveness asthe organisation’s performance evaluation system.

Regular reporting of the BSC are used by the Top Managementfor decision-making to improve the PSD’s performance. The

2010 to ensure the PSD strategic direction is still on track.

g p penhanced performance will enable the PSD to drive change inthe public service more effectively. The monitoring of theorganisation’s performance and the BSC reports will furtherconsolidate efforts on public service performance measurementto further contribute to a high-performance and high-achievementwork culture.

Pada tahun 2008, Pelan Strategik JPA 2008-2010 telah

• Pelan Strategik JPA 2008-2010

dibangunkan susulan kepada penjenamaan semula JPA sertaperubahan dan penambahbaikan yang berlaku dalammerealisasikan hasrat JPA untuk menjadi peneraju perkhidmatanawam. Pelan ini juga merupakan semakan semula terhadapPelan Strategik JPA 2006-2010 bagi memastikan hala tuju JPAsentiasa berada pada landasan seperti perancangan asal.

Pelan Strategik JPA 2008-2010 dan Laporan Pencapaian BSC antara penerbitan penting tahun 2008

The PSD Strategic Plan 2008-2010 and BSC Report areamong the important publications in 2008


Mesyuarat Rangka Kerja Strategik Pengurusan Sumber Manusia Perkhidmatan Awam pada 8 Ogos 2008The Public Service Human Resource Management Framework meeting was held on 8th August 2008The Public Service Human Resource Management Framework meeting was held on 8 August 2008

• Rangka Kerja Strategik Pengurusan Sumber ManusiaPerkhidmatan Awam

Satu terma rangka kerja strategik pengurusan sumber manusiat l h l dib k h il bi P id M j

• Strategic Framework on Public Service Human ResourceManagement

The terms of reference for the strategic framework on humantelah mula dibangunkan hasil perbincangan Persidangan MejaBulat Pengurusan Sumber Manusia yang telah diadakan pada 11Julai 2008. Persidangan tersebut telah berjaya mendapatkaninput daripada individu berpengalaman baik dari sektor swastamahupun sektor awam mengenai hala tuju dan amalan terbaikyang boleh dilaksanakan dalam pengurusan sumber manusia

kt P id i i j t l h j di f t k

resource management was developed following the Round-TableConference which was held on 11th July 2008. The conferencewas successful in obtaining inputs from experts from both theprivate and public sector on the direction and best practices thatcould enhance public service human resource management. Theconference also served as a forum for discussion on human

sektor awam. Persidangan ini juga telah menjadi forum untukberbincang isu-isu pengurusan sumber manusia perkhidmatanawam.

resource management issues in the public service.

Cabaran dan Hala Tuju Perancangan Sumber Manusia Directions and Challenges in Human Resource PlanningCabaran dan Hala Tuju Perancangan Sumber Manusia

Selaras dengan perubahan masa, permintaan stakeholders dantuntutan global, banyak cabaran yang dihadapi bagi memenuhiekspektasi dari pelbagai pihak berkepentingan. Justeru, hala tujuJPA secara langsung didorong oleh strategi-strategi yangdigariskan dalam Rangka Rancangan Jangka Panjang dan

Directions and Challenges in Human Resource Planning

The current changes, stakeholders’ expectations and globaldemands will impose a lot of challenges to the public service inmeeting the expectations of the stakeholders. To meet thesechallenges the PSD’s direction is aligned to the strategies of theOutline Perspective Plan and the Malaysian Development Plandigariskan dalam Rangka Rancangan Jangka Panjang dan

Rancangan Lima Tahun Malaysia ke arah mencapai matlamatWawasan 2020. Bagi mencapai matlamat ini, JPA komited untukmelipatgandakan usaha dalam bidang pengurusan sumbermanusia agar dapat memenuhi keperluan serta permintaanpasaran. Antara cabaran-cabaran yang dijangka dihadapi oleh JPAdi masa akan datang adalah seperti:

Outline Perspective Plan and the Malaysian Development Plantowards the achievement of Vision 2020 goals. The PSD iscommitted to intensify all efforts in human resource management tomeet all needs and market demands. Among the future challengesare:

di masa akan datang adalah seperti:




Persidangan Meja Bulat Pengurusan Sumber Manusia pada 11 Julai 2008Round-Table Conference on Human Resource Management which was held on the 11th July 2008

• Peningkatan Tahap Sistem Penyampaian

Pemantapan kepada elemen sistem penyampaian perkhidmatanyang berkesan di sektor awam dalam menjamin ketelusan sertamemenuhi kepentingan pelbagai pihak dan rakyat perlu menjadi

• Enhancement of the Delivery System

A robust delivery system for the public sector that ensurestransparency and upholds the interest of all parties will have tobe the main agenda of the PSD in the futurememenuhi kepentingan pelbagai pihak dan rakyat perlu menjadi

agenda utama JPA di masa akan datang.be the main agenda of the PSD in the future.

• Penambahbaikan Kemajuan Kerjaya

JPA selaku agensi pusat dalam mentadbir hal ehwal personel

• Enrichment of Career Development

The PSD as the central agency in the administration of publict l t b iti t it i t Tsektor awam perlu peka kepada keperluan persekitaran. Untuk

menambah baik kemajuan anggota perkhidmatan awam, JPAjuga perlu memberi tumpuan kepada pewujudan jawatan-jawatan kenaikan pangkat ke arah memperbaiki kemajuan kerjaanggota perkhidmatan awam.

sector personnel must be sensitive to its environment. Toenhance the development of civil servants, the PSD must focuson the creation of promotion posts to improve the careerprospects of civil servants.

• Penjanaan Pembangunan Ekonomi Negara

Pembangunan organisasi bagi institusi-institusi yang berlatarbelakangkan aktiviti perdagangan dan perindustrian perlu diberiperhatian oleh JPA bagi merealisasikan aspirasi Kerajaan dalammenyediakan struktur ekonomi dan kewangan yang mampan lagi

• Generating National Economic Development

Organisational development of institutions in the commercial andindustrial sector must be given due attention by the PSD torealise the government’s aspiration to provide a strong andversatile economic and financial structure. Hence, they g y g p g

serba boleh. Sehubungan itu, pemantapan struktur organisasiserta perancangan sumber manusia institut-institut ini amatpenting bagi menjamin pertumbuhan ekonomi negara yang turutmenyumbang kepada kemajuan sosio ekonomi rakyat denganmengambil kira pembangunan ekonomi di bandar mahupun luarbandar.

strengthening of organisational structure and human resourceplanning in these institutions are vital to guarantee nationaleconomic growth which will contribute to the advancement of thesocio-economic development both in the urban and rural areas.




• Pembangunan Modal Insan • Human Capital DevelopmentPembangunan Modal Insan

Tumpuan perlu diberikan kepada pembangunan insan dalammembentuk generasi yang bersatu padu, progresif, dinamik,produktif serta kehidupan rakyat yang harmoni ditambah dengannilai-nilai moral yang tinggi, beretika serta mempunyai corakpemikiran minda kelas pertama dalam semua peringkat lapisan

Human Capital Development

Attention should be given to human capital development inshaping a united, progressive, dynamic, productive andharmonious generation with high morals, ethics and a first-classmentality at all levels of community and race.

masyarakat dan kaum.

• Perkembangan Sains dan Teknologi

Pemantapan organisasi turut tertumpu kepada bidang sains danteknologi dalam menghadapi cabaran-cabaran baru di era

• Development in Science and Technology

The strengthening of organisations is also spearheaded in thescience and technology field for the nation to meet newchallenges in this globalised era which witnesses rapidinformation and communications technology expansion and

globalisasi yang sarat dengan ledakan teknologi maklumat dankomunikasi serta pengembangan dalam industri angkasa dannano teknologi. Usaha ini dijelaskan dengan urusan pemantapanstruktur organisasi beberapa agensi penyelidikan terlibat.

growth in the space and nano technology industry. This effortrequires the strengthening of the organisational structures in therelated research agencies.

• Pembangunan Fizikal dan Infrastruktur • Physical and Infrastructure Developmentg

JPA berperanan merealisasikan usaha Kerajaan dalammemantapkan pembangunan fizikal dan infrastruktur kemudahan-kemudahan awam yang bertaraf dunia serta dalam masa yangsama menitikberatkan pemuliharaan alam sekitar agar terusmenyediakan suasana kehidupan yang kondusif. Bagi

i k tk k d h d i f t kt

y p

The PSD should play its role in realising the government’s effortto develop world-class public physical and infrastructurefacilities. In addition, attention should be given to thesustainability aspect of the environment in order to provide aconducive living. To improve facilities and infrastructure, thePSD ill h t l h i t th hmeningkatkan kemudahan prasarana dan infrastruktur negara,

JPA perlu merancang keperluan sumber manusia melaluipengukuhan perjawatan di agensi yang terlibat dan ini akanmemantapkan pembangunan fizikal serta meningkatkankesejahteraan sosial dan ekonomi.

PSD will have to plan human resource requirements throughstrengthening the establishment in related agencies. Such ameasure will strengthen the physical development and increasesocial and economic prosperity.

Jaringan ilmu dengan negara-negara maju juga diperlukan bagi memperluaskan pandangan dan pemikiran warga organisasi dalam urusan kerja merekaKnowledge networks with developed countries are essential to broaden the horizons and thinking of the people in the organisation particularly on work matters


PemH u m a n m

bann R e s o u r ngun

r c e D e v enan S

e l o p m e n Sumb

n tber M Latihan Pra Perkhidmatan

Pre-Service Training

Pasca Pengajian55

51Manu

Pasca PengajianPost Studies

Latihan Dalam PerkhidmatanIn-Service Training55

55

usia Pengurusan Penilaian Kompetensi Competency Assessment Management

Pelaksanaan Projek LatihanImplementation of Training Projects

58

60 Implementation of Training Projects

Pengurusan Kenaikan PangkatPromotion Management

Pengurusan Tatatertib

64

66 Pengurusan TatatertibDisciplinary Management

Perkhidmatan PsikologiPsychological Services

66

67

Program pementoran dijalankan bagi membantu warga JPA mendapat pendedahan dan bimbingan yang betul dan sesuai dalam menjalankan tugasan

Mentoring programmes are held to assist the PSD workforce in gaining exposure and correct and suitable guidance in carrying out their duties


Persidangan Meja Bulat Pengurus Sumber Manusia Sektor Awam telah dianjurkan pada 11 Julai 2008 bertempat di Pusat Konvensyen Antarabangsa Putrajaya Public Sector Human Resource Management Round-Table Conference was held on 11th July 2008 at the Putrajaya International Convention Centre

Program Pembangunan Sumber Manusia bertanggung jawab memastikan modal insan perkhidmatanawam yang berprestasi dan berkeupayaan tinggi. Keperluan untuk merancang dan membangun sumbermanusia perkhidmatan awam yang sistematik dan berstruktur bagi memastikan modal insannya sentiasapada tahap kompetensi dan kualiti yang diingini diterjemahkan melalui perancangan dan pelaksanaandasar-dasar serta program-program pembangunan dan latihan baik bagi jangka masa pendek, sederhanamahupun panjang.

The Human Resource Development Programme is responsible for the development of high-performancehuman capital in the public service. The need to plan and develop a structured and systematic humanresource management for the public service so that its human capital possesses the required competencyand quality is fulfilled through planning and executing policies as well as short, medium and long-termtraining and development programmes.




Perancangan dalam pelaburan pembangunan modal insan adalah Proper planning of human capital investment is vital to ensure thePerancangan dalam pelaburan pembangunan modal insan adalahpenting agar hasil dari pelaburan ini benar-benar memberi manfaatkepada organisasi. JPA telah lama menyedari keperluan untukmerancang dan membangun sumber manusia perkhidmatan awamyang sistematik dan berstruktur bagi memastikan modal insannyasentiasa pada tahap kompetensi dan kualiti yang diingini. Hasrat iniditerjemahkan melalui perancangan dan pelaksanaan dasar-dasar

Proper planning of human capital investment is vital to ensure thefull benefit of human capital development. The PSD has long beenaware of the need to plan and develop a structured and systematichuman resource management for the public service to ensure thatits human capital possesses the requisite competency and quality.Planning and executing policies as well as short, medium and long-term training and development programmes are efforts in thatditerjemahkan melalui perancangan dan pelaksanaan dasar dasar

serta program-program pembangunan dan latihan baik bagi jangkamasa pendek, sederhana mahupun jangka masa panjang.

Dasar Latihan Pra Perkhidmatan Pre-Service Training Policy

term training and development programmes are efforts in thatdirection.

JPA melalui Bahagian Pembangunan Modal Insan telahmemainkan peranan penting menguruskan penajaan kepadapelajar-pelajar di dalam dan luar negara. Di samping itu, kajiandasar penajaan turut diperkemaskan bagi memastikan semuasegmen masyarakat berpeluang menerima biasiswa JPA. Bagitahun 2008 satu kajian terhadap Dasar Penajaan sedia ada telah

The PSD, through the Human Capital Development Division, hasplayed an important role in sponsoring students locally and abroad.Sponsorship to local and foreign universities continues to increaseyearly. In addition, improvements are regularly carried out to ensuresponsorships are made available to all segments of society. During2008 a study was carried out on the present Sponsorship Policy totahun 2008, satu kajian terhadap Dasar Penajaan sedia ada telah

dilaksanakan bagi menambah baik penawaran tahun 2009.2008, a study was carried out on the present Sponsorship Policy toimprove the sponsorship programme for 2009.

• Penilaian dan Pengiktirafan Kelayakan • Qualification Evaluation and Recognition

Sepanjang tahun 2008, Kerajaan melalui JPA telah mengiktiraf:

• 177 kelayakan dari IPTA

• 414 kelayakan dari IPTS

• 678 kelayakan dari universiti luar negara

• 177 qualifications from public institutions of higher learning

• 414 from private institutions of higher learning

• 678 qualifications from foreign universities

Throughout 2008, the Government through the PSD recognised:

JPA juga telah meluluskan tujuh dasar dan prinsip pengiktirafankelayakan bagi menjamin kualiti kelayakan-kelayakan dariuniversiti-universiti tempatan dan luar negara. Perkara ini telahdihebahkan melalui Portal JPA untuk memudahkan PihakBerkuasa Melantik dan orang ramai menyemak senarai

The PSD also approved seven new policies and principles forrecognition of qualifications. This was to guarantee that thequality of qualifications provided by both local and foreignuniversities meet the requirements of the public service. Theapproved recognitions were made known on the PSD website tog y

kelayakan yang telah mendapat pengiktirafan. make it easier for the various Appointing Authorities and the publicto check the list of recognised qualifications.

• Program Penajaan Ijazah Luar Negara

Pada tahun 2008, JPA telah menawarkan penajaan biasiswa

• Sponsorship Programme for Study In Foreign Universities

In 2008, the PSD offered scholarships to:p jkepada:

• 2,000 pelajar cemerlang lepasan SPM untuk pengajianperingkat ijazah pertama dalam pelbagai bidang di luarnegara

, p

• 2,000 excellent SPM-leavers to pursue their first degree invarious courses abroad

• 85 outstanding students to undertake under-graduate studies in• 85 pelajar cemerlang yang berjaya melanjutkan pengajian

peringkat ijazah pertama di universiti-universiti terkemukauniversities of international repute




JPA juga menyediakan kemudahan penajaan dalam bentuk In addition the PSD also provided financial assistance for privateJPA juga menyediakan kemudahan penajaan dalam bentukpinjaman yang berkonsepkan perkongsian kos kepada pelajar-pelajar persendirian yang mengikuti pengajian peringkat ijazahpertama di luar negara. Di bawah program ini JPA menyediakanpinjaman untuk pembiayaan yuran pengajian tertakluk kepada:

• maksimum RM250 000 bagi kursus kursus kritikal

In addition, the PSD also provided financial assistance for privatestudents who are currently pursuing their first degree overseas.The loans provided are on a cost-sharing basis whereby the PSDcovers the tuition fees for up to:

• a maximum amount of RM250 000 for students who are• maksimum RM250,000 bagi kursus-kursus kritikal(Perubatan, Pergigian dan Farmasi) dan

• maksimum RM200,000 bagi kursus-kursus lain

Pada tahun 2008, JPA telah menawarkan pinjaman kepada 356pelajar di bawah program ini

• a maximum amount of RM250,000 for students who arestudying in the critical courses (Medicine, Dentistry andPharmacy) and

• a maximum of RM200,000 for other courses

For 2008, 356 students were offered loans under thisprogrammepelajar di bawah program ini. programme.

Sebahagian Pelajar Tajaan JPA di bawah Program Ijazah Luar Negara yang akan melanjutkan pelajaran ke PolandA selection of PSD-sponsored students under the Overseas Sponsorship Programme who will be pursuing their studies in Poland

• Dasar Pandang Ke Timur

Sepanjang tahun ini, seramai 572 orang, iaitu 433 pelajar danpegawai dihantar ke Jepun manakala 139 orang pelajar danpegawai dihantar ke Republik Korea sama ada bagi melanjutkanpelajaran atau menjalani latihan lanjutan

• Look-East Policy

In 2008, 572 personnel of which, 433 students and officers weresent to Japan and 139 students and officers were sent to theRepublic of Korea to further their studies or to attend shortcourses under the Look-East Policy Programmepelajaran atau menjalani latihan lanjutan. courses under the Look East Policy Programme.




Program / Kursus Jumlah Pelajar / PegawaiProgram / KursusProgramme / Course

Jumlah Pelajar / PegawaiTotal Students / Officials

Program Pengajian Ijazah ke JepunAcademic Education Programme to Japan 168

Program Pengajian Diploma ke JepunTechnical Education Programme to Japan 76

Program Pengajian Guru Bahasa JepunJapanese Language Programme for Malaysian Teachers 6

Program Politeknik Universiti JepunJapan Polytechnic University Programme 3

Program Pengajian Peringkat Sarjana / Doktor FalsafahPost-Graduate Programme 11

Program Perkongsian EkonomiEconomic Partnership Programme 44

Program Latihan Pegawai Muda 61Program Latihan Pegawai MudaTraining Programme for Young Leaders 61

Kursus - Kursus Anjuran Japan International Cooperation Agency (JICA)Courses Organised by the Japan International Cooperation Agency (JICA) 64

Program Pengajian Diploma Kejuruteraan ke KoreaTechnical Education Programme to Korea 83

Program Latihan Pembangunan – Central Official Training Institute (COTI)E ti D l t P C t l Offi i l T i i I tit t (COTI) 40Executive Development Programme – Central Official Training Institute (COTI) 40

Program Pertukaran Belia Malaysia – KoreaMalaysia – Korea Youth Exchange Programme 15

Program Latihan – Korean International Cooperation Agency (KOICA)Korean International Cooperation Agency Training Programme (KOICA) 1

JumlahTotal

572

Senarai Program / Kursus di Bawah Dasar Pandang ke Timur 2008List of Programmes / Courses Under the Look-East Policy 2008




• Program Penajaan Biasiswa Dalam Negara • Sponsorship Programme for Local UniversitiesProgram Penajaan Biasiswa Dalam Negara

Perincian bagi penajaan biasiswa dalam negara untuk 2008adalah seperti berikut:

Peringkat Pengajian / Kursus Jumlah Pelajar / Pegawai

Sponsorship Programme for Local Universities

Details of the 2008 sponsorship programme for local universitiesare as below:

g g jLevel of Studies / Courses

j gTotal Students / Officers

Sarjana Muda IPTA & IPTS pelbagai bidangBachelor Degree (public & private universities) in various fields 10,000

Diploma KejuruteraanDiploma KejuruteraanDiploma in Engineering 300

Ijazah Lanjutan & ProfesionalAdvanced and Professional Degrees 60

Program ini juga memberi penajaan kepada pelajar yang This programme was also offered to students pursuing studies ing j g p j p p j y gmelanjutkan pengajian ke tingkatan enam sekolah bantuan penuhKerajaan, program asasi, program matrikulasi, empat kampuscawangan luar negara (Universiti Curtin, Nottingham, Swinburneand Monash) serta pelajar yang berjaya menempatkan diri ke IPTterkemuka. Jumlah tawaran biasiswa yang telah dikeluarkanadalah seramai 3,712.

s p g s s s s p s g s sform six at fully Government-aided schools, foundationprogrammes, matriculation programmes, four foreign universitieswith local branch campuses (Curtin, Nottingham, Swinburne andMonash universities) and those starting their studies at world-renowned universities. To date, 3,712 scholarships were offeredunder this programme., p g

• Program Penajaan Biasiswa Yang di-Pertuan Agong

Bagi tahun 2008, sebanyak 13 orang pelajar cemerlang telahdikurniakan Biasiswa Yang di-Pertuan Agong untuk mengikutipengajian di peringkat Sarjana dan Doktor Falsafah di universiti-

• The King’s Scholarship Programme

The King’s Scholarship Programme for 2008 was awarded to 13outstanding students to pursue their postgraduate studies atrenowned universities locally and abroad in the fields of sciencep g j p g j

universiti terkemuka di dalam dan luar negara bagi mengikutipengajian dalam bidang sains dan teknologi, ekonomi danundang-undang.

and technology, economics and law.

Sebahagian penerima Biasiswa Yang di-Pertuan Agong 2008 bergambar kenangan bersama Seri Paduka Baginda Yang di-Pertuan AgongA selection of the 2008 recipients of the King’s Scholarship with His Royal Highness the King


• Program Promosi Penajaan • Promotion for Sponsorship ProgrammeProgram Promosi Penajaan

Promosi program penajaan JPA telah diadakan kepada pelajardan masyarakat melalui taklimat dan pameran pendidikan.Sebanyak 12 taklimat penajaan dan pameran pendidikan telahdiadakan di sekolah-sekolah seluruh negara.

p p g

Promotion activities for PSD-sponsorship programmes were heldthrough a series of briefings in schools and education fairs. In2008, 12 briefings and career fairs were conducted in schoolsthroughout the country.

Pasca Pengajian

Seramai 966 orang graduan di bawah Program Ijazah Luar Negara(PILN) dan 2,860 orang graduan Program Ijazah Dalam Negara(PIDN) telah melaporkan diri pada tahun 2008 setelah menamatkan

ji S j t h l l j i k l t l h

Post Studies

A total of 966 overseas and 2,860 local graduates reported to thePSD upon completion of their studies in 2008. Throughout 2008,orientation programmes were also conducted for PSD-sponsored

d t f th U it d Ki d R i J K J dpengajian. Sepanjang tahun lalu juga, program suai kenal telahdijalankan untuk graduan-graduan tajaan JPA dari United Kingdom,Rusia, Jepun, Korea, Jordan dan Mesir bagi menggalakkan merekamemahami dan mematuhi tanggung jawab untuk berkhidmatdengan Kerajaan. Jumlah kutipan pinjaman dan gantirugi bagi tahun2008 adalah seperti berikut:

graduates from the United Kingdom, Russia, Japan, Korea, Jordanand Egypt to ensure they understood and fulfilled theirresponsibilities to serve the government. The amount of loans andindemnity collection for 2008 are:

• Pinjaman

Kutipan bayaran balik pinjaman pelajaran JPA ialah sebanyakRM51.9 juta. Bagi meningkatkan jumlah kutipan balik danmemudahkan urusan bayaran oleh pelanggan, beberapa

t l h dib t b i l k k d h b

• Loans

The amount of loan repayments collected by the PSD for 2008was RM51.9 million. The PSD is planning to improve methodsof payment especially through the use of internet banking inorder to increase the amount collectedperancangan telah dibuat bagi meluaskan kaedah pembayaran

melalui sistem perbankan internet.

• Gantirugi

Kutipan tuntutan gantirugi ialah sebanyak RM10.12 jutab b di t h i it RM7 0 j t (145 t )

order to increase the amount collected.

• Indemnity

The indemnity amount collected was RM10.12 million againstthe annual set target of RM7 0 million (145 percent) Thisberbanding sasaran tahunan iaitu RM7.0 juta (145 peratus).

Peningkatan jumlah kutipan adalah disebabkan tindakan tegasyang diambil oleh JPA seperti menggiatkan pengeluaran notisbaru dan notis-notis peringatan secara berkala di sampingmerujuk kes-kes penama yang ingkar kepada Jabatan PeguamNegara untuk diambil tindakan undang-undang.

the annual set target of RM7.0 million (145 percent). Thisincreasing trend was due to stern actions taken such asincreasing the issuance of new notices and regularly producingreminder notices in addition to referring persistent defaulters tothe Attorney General’s Chamber for legal action.

Untuk tahun 2008, sebanyak RM78.5 juta telah diperuntukkanuntuk membiayai pegawai Kerajaan yang mengikuti latihan dalam

In-Service Training

In 2008, the PSD allocated RM78.5 million for government officersto undergo in service training These sponsorships which

Latihan Dalam Perkhidmatan

untuk membiayai pegawai Kerajaan yang mengikuti latihan dalamperkhidmatan. Penajaan JPA ini meliputi kursus jangka pendekdan jangka panjang di pelbagai peringkat termasuk sijil, diploma,ijazah pertama, sarjana, kedoktoran dan program sangkutan. Mulai15 Julai 2008, pengurusan cuti belajar dan biasiswa untuk pegawaiKementerian Kesihatan Malaysia dan Kementerian PelajaranMalaysia telah diturunkan kuasa kepada Ketua Setiausaha masing

to undergo in-service training. These sponsorships, whichcomprised short and long-term courses at various academic levels,were for certificate, diploma, undergraduate, postgraduate as wellas attachment programmes. Beginning 15th July 2008, the PSDdelegated its authority on awarding scholarships and approvingstudy leave for medical and education officers to the Secretary-General of the Ministry of Education and Secretary General of theMalaysia telah diturunkan kuasa kepada Ketua Setiausaha masing-

masing. Bagi melahirkan anggota perkhidmatan gunasama yangberkualiti dan produktif pula, JPA telah menyediakan PelanKomprehensif Perkhidmatan Gunasama bagi merancang secarasistematik program-program pembangunan kerjaya dan latihananggota yang terlibat.

General of the Ministry of Education and Secretary-General of theMinistry of Health. To enhance the quality of common userservices, a Comprehensive Plan for Common User Services wasalso developed to enable systematic planning of training anddevelopment programmes for the officers involved.




• Pembangunan Kerjaya Perkhidmatan Gunasama • Common User Services Training Plang j y

Pelan Komprehensif Perkhidmatan Gunasama memberipenekanan kepada aspek pembangunan kerjaya, perancanganpenggantian dan latihan. Pembangunan kerjaya meliputikeperluan berasaskan kompetensi, urusan pemangkuan dankenaikan pangkat. Sebanyak 136 kursus telah dijalankan

g

The Comprehensive Training Plan for Common User Servicesemphasises aspects such as career development, successionplanning and training. The premise for career developmentincludes competency-based needs, acting exercise andpromotion. During 2008, 136 courses were conducted for the

Skim Perkhidmatan GunasamaCommon User Service Scheme

Bilangan KursusNo. of Courses

Bilangan PegawaiNo. of Officers

p g y jsepanjang 2008 dan dimanfaatkan oleh 5,876 anggotaperkhidmatan gunasama.

p g ,benefit of 5,876 common user officers.

JUSA/Gred KhasSuper scale Grade/ Special Grade

9 164

Pegawai Tadbir dan Diplomatik (PTD)Administrative and Diplomatic Officer (ADO)

49 1,992

Pegawai Teknologi Maklumat (PTM)Information Technology Officer (ITO)Penolong Pegawai Teknologi Maklumat (PPTM)Assistant Information Technology Officer (AITO)Pegawai Latihan Vokasional (PLV)V i l T i i Offi (VTO)

36 1,181

Vocational Training Officer (VTO)Penolong Pegawai Latihan Vokasional (PPLV)Assistant Vocational Training Officer (AVTO)Pembantu Pegawai Latihan Vokasional (Pemb. PLV)Junior Assistant Vocational Training Officer (JAVTO)Pegawai Psikologi (PPsi)P h l iPsychologistPenolong Pegawai Psikologi (PPPsi)Assistant PsychologistJuruteknik Komputer (JTK)Computer Technician (CTS)

Penolong Pegawai Tadbir (PPT) 42 2 539Penolong Pegawai Tadbir (PPT)Administrative Assistant (AA)Pembantu Tadbir (Kesetiausahaan) [PT(K)]Administrative Assistant (Stenography) [AA(S)]Pembantu Tadbir (Perkeranian/Operasi) (PT(P/O)]Administrative Assistant (Clerical/Operation) [AA(C/O]Pembantu Tadbir (Kewangan) (PT[Kew])

42 2,539

Pembantu Tadbir (Kewangan) (PT[Kew])Administrative Assistant (Finance) [AA[F])Pegawai Khidmat Pelanggan (PKP)Customer Service Officer (CSO)Pembantu Tadbir Rendah (Jurutaip)Junior Administrative Assistant (Typist) [JAA]

JumlahTotal 136 5,876

Bilangan Kursus Di Bawah Pelan Latihan Perkhidmatan GunasamaBilangan Kursus Di Bawah Pelan Latihan Perkhidmatan GunasamaNumber of Courses Under the Training Plan of the Common User Service




• Hadiah Latihan Persekutuan • Federal Training AwardHadiah Latihan Persekutuan

Seramai 156 penjawat awam telah ditawarkan Hadiah LatihanPersekutuan bagi melanjutkan pengajian ke peringkat pascaijazah sama ada peringkat sarjana atau doktor falsafah (Ph.D).Selain itu, seramai 13 pegawai telah mengikuti program

k t di ik t ik t t k k J di

Federal Training Award

Under the Federal Training Scholarship Award, 156 officers wereoffered places to pursue their studies at postgraduate level,namely Masters and Doctoral. In addition, 13 officers underwenttraining at prestigious Germany firms which have enabled them togain exposure and experience that would benefit their agencies

Skim Perkhidmatan GunasamaBilangan Tempat Yang Ditawarkan | Number of Places Offered

S j Ij h D kt F l f h

sangkutan di syarikat-syarikat terkemuka Jerman di mana secaratidak langsung ilmu yang diperolehi semasa mengikuti program inidapat memberikan bermanfaat kepada agensi yang mereka wakili.

gain exposure and experience that would benefit their agencies.

Common User Scheme of Service SarjanaMasters

Ijazah Doktor FalsafahDoctoral

Perkhidmatan Tadbir dan Diplomatik (PTD) Administrative and Diplomatic Service

100 15

Perkhidmatan Teknologi Maklumat (PTM) 23 3Information Technology Service (ITS)

Perkhidmatan Latihan Vokasional (PLV) Vocational Training Service (VTS)

11 1

Perkhidmatan Pegawai Psikologi (PPsi) Psychology Officer Service

2 1y gy

JumlahTotal 136 20

Bilangan Penajaan di bawah Hadiah Latihan Persekutuan (HLP) Peringkat Sarjana dan Doktor Falsafah bagi Tahun 2008g j ( ) g j gNumber of Sponsorships under the Federal Training Award (FTA) for Masters and Doctoral Programmes

ProgramProgramme

Bilangan Tajaan KursusNumbers of Officers Sponsored

S j d D kt F l f h 3422Sarjana dan Doktor FalsafahMasters and Doctoral

3422

Pinjaman Boleh UbahVariable Loan

680

Latihan JUSA 7JUSA Training

Program SangkutanAttachment Programme

13

Kepakaran Kementerian KesihatanMinistry of Health Specialisation

929y p

Cuti Belajar (Cuti Belajar Tanpa HLP, Separuh Gaji dan Tanpa Gaji)Study Leave (Study Leave Without FTA, Half Pay and Without Pay)

5,885

JumlahTotal 10,936

Perincian Penajaan Dalam Negara Mengikut Program (Terkumpul)Number of Sponsorships Locally According to Programme (Accumulative)




• Pengurusan Penilaian Kompetensi • Competency Assessment ManagementPengurusan Penilaian Kompetensi

Dalam memastikan penjawat awam sentiasa diberi peluangmeningkat pengetahuan melalui kursus-kursus dalamperkhidmatan, demi kemajuan kerjaya tahap kompetensi merekaseterusnya dinilai menggunakan mekanisme khas antaranyamenggunakan Pengurusan Penilaian Tahap Kecekapan (PTK)

p y g

The competency assessment mechanism was implemented toensure that civil servants are given the opportunities to increasetheir knowledge through training programmes and enhancementof their competency level. In 2008, various efforts were made tostrengthen the implementation of Competency Level Assessmentmenggunakan Pengurusan Penilaian Tahap Kecekapan (PTK).

Pada tahun 2008, pelbagai usaha telah dilaksanakan bagimemantapkan lagi pelaksanaan PTK seperti berikut:

• Membangunkan skimPegawai Psikologi danPenolong Pegawai

g p p y(PTK) exercise as follows:

• Developing PTK curriculumand syllabus for thePsychology Officer andPenolong Pegawai

Psikologi, kurikulumKursus PTK dan sukatanPeperiksaan PTK.

• Menyiapkan Sistem BankSoalan untuk peperiksaan

Psychology Officer andAssistant Officer schemes.

• Completing the QuestionBank system for the PTKassessment and serviceexaminationSoalan untuk peperiksaan

PTK dan Perkhidmatan.

• Mengadakan 12Mesyuarat LembagaPenilaian KompetensiPerkhidmatan Gunasama

examination.

• Held 12 scheduled meetingsof the CompetencyAssessment Board forCommon User Services.

Perkhidmatan Gunasamamengikut jadual yangditetapkan.

• Mengeluarkan keputusanPeperiksaanPerkhidmatan dan PTK

• Delivered online PTKassessment and Serviceexamination results.

Perkhidmatan dan PTKsecara Online.

• Membangun dan menambah baik sistem maklumat berkaitanurusan Pusat Penilaian Kompetensi (PPK), Bank Soalan,Sistem Pemantauan Online (Sub-Modul HRMIS) dan SistemAd P

• Developed and enhanced the information system forCompetency Assessment Centres, Question Bank, OnlineMonitoring System (Sub-Module HRMIS) and CustomerComplaints System

• Membukukan Laporan Maklumat Pemantauan PTK BagiTahun 2005, 2006 dan 2007 mengandungi Senarai LembagaPenilaian Kompetensi (LPK) di peringkatKementerian/Jabatan/Agensi, perkhidmatan gunasama &Pentadbiran Negeri Pengerusi LPK dan Keahlian Wakil JPA

• Documented the Report on PTK Monitoring Information forthe years 2005, 2006 and 2007 which comprised of lists ofLPK at Ministries/Department/Agencies, Common UserServices and State Service, Lists of LPK Chairman and PSDRepresentatives in LPK

Aduan Pengguna. Complaints System.

• Published the Report on the Analysis of PTK Results from2003 until 2007.

• Conducted 15 visits/inspectorate activities for the PTK andService Examination to Ministries/Departments/State

Pentadbiran Negeri, Pengerusi LPK dan Keahlian Wakil JPAdalam LPK.

• Menerbitkan Laporan Analisis Keputusan PTK dari tahun2003 hingga tahun 2007.

• Mengadakan 15 lawatan/naziran PTK & Peperiksaan

Representatives in LPK.

Service Examination to Ministries/Departments/StateSecretariats in the efforts to ensure that the threeapproaches of PTK assessment i.e. courses, examinationsand assessment were implemented in accordance with therequired standards in addition to ensuring the quality of thePTK programmes.

• Mengadakan 15 lawatan/naziran PTK & PeperiksaanPerkhidmatan/Jabatan ke Kementerian/Jabatan/SUK bagimemastikan ketiga-tiga kaedah PTK iaitu kursus,peperiksaan dan penilaian yang dilaksanakan menepatipiawaian yang ditetapkan selain memastikan program PTKyang dijalankan adalah berkualiti.




Sesi percambahan fikiran sentiasa diadakan bagi memastikan program yang dirancang dapat dilaksanakan dengan berkesanBrainstorming sessions are encouraged to ensure the success of planned programmes

152160

UrusanActivities

Peperiksaan PTK

7380

100

120

140 PTK Examinations

Kursus PTKPTK Courses

Peperiksaan PerkhidmatanP bli S i E i ti64 57

38 43

20

40

60

80 Public Service Examinations

Perbandingan Bilangan Urusan PTK Pada Tahun 2007 dan 2008 Comparison of PTK Activities Carried Out in 2007 and 2008

0

2007 2008TahunYear

Comparison of PTK Activities Carried Out in 2007 and 2008




Pelaksanaan Projek Latihan Implementation of Training Projectsj

Bagi tahun 2008, pelbagai projek latihan yang bermutu dan lebihberkesan telah dilaksanakan bagi menepati aspirasi Kerajaan untukmelahirkan penjawat awam yang berbakat dan berfikiran mantap.Usaha pemantapan ini dapat dilihat melalui beberapa siri kursus,seminar, forum dan bengkel yang dianjurkan oleh INTAN selaku

In 2008, INTAN focused its efforts on the implementation of moreeffective and quality courses to meet the expectations of thegovernment to have talented and forward-thinking civil servants.These efforts can be seen in the various seminars, forums and newworkshops conducted. INTAN is extending its research activities

p g j

, g y g jpihak yang bertanggung jawab dalam mengendalikan latihan bagipembangunan sumber manusia sektor awam. Usaha-usahapenyelidikan dan penerbitan juga telah dipertingkatkan dandijadikan sebagai salah satu aktiviti program utama INTAN.

p gand publication of academic books as well as case studies.

Courses in the areas of administration and management such asleadership, ICT, finance and communication were continuouslygiven emphasis as well as the introduction of new courses in otherLatihan di dalam bidang pentadbiran dan pengurusan seperti given emphasis as well as the introduction of new courses in otherareas. As at 31st December 2008, INTAN had successfullyimplemented 1,510 courses involving 33,456 participants

Of the 1,510 courses, 363 courses (32 percent) were conducted atthe main campus and 759 courses (68 percent) at the regional

g p p g pkepimpinan, latihan ICT, kewangan, dan komunikasi masih terusdiberi penekanan di samping memperkenalkan kursus-kursus barudalam bidang-bidang lain. INTAN telah menganjurkan sebanyak1,510 kursus dengan jayanya serta melibatkan penyertaan seramai33,456 orang peserta sehingga 31 Disember 2008.

Daripada 1,510 kursus yang dilaksanakan, sebanyak 363 kursus(32 peratus) telah dilaksanakan oleh kampus utama manakala 759kursus (68 peratus) telah dilaksanakan oleh kampus-kampuswilayah. Kebanyakan kursus yang dikendalikan di kampus utamaadalah kursus-kursus seperti teknologi maklumat, kewangan,ekonomi kualiti kepimpinan dan kursus-kursus mandatori

the main campus and 759 courses (68 percent) at the regionalcampuses. Most of the courses conducted at the main campuswere in the areas of information technology, finance, economy,quality, leadership and mandatory courses. The regional campusesplaced greater emphasis on the implementation of courses for thesupport group in the areas of supervision and leadership,motivation finance and basic computing The distribution of theekonomi, kualiti, kepimpinan dan kursus kursus mandatori

sementara kampus-kampus wilayah pula menumpukan kepadakursus-kursus bagi kumpulan sokongan seperti penyeliaan dankepimpinan, motivasi, kewangan dan asas komputer. Pembahagiankursus yang dilaksanakan mengikut program / kampus adalahseperti di bawah:

motivation, finance and basic computing. The distribution of thecourses conducted by programmes and regional campuses is asshown below:

Program/ KampusProgramme/ Campus

Kursus yang DilaksanaCourses Implemented

Kepimpinan L d hi 73Leadership 73

Latihan ICTICT Training 63

PengurusanManagement 29

Ekonomi Economics 23

Kewangan Finance 58

K ik iKomunikasi Communication 55

ProfesionalProfessional 32

Pengurusan Konsultasi dan Penyelidikan 9Research and Consultation Management 9




Pengurusan Kerajaan Tempatan dan Daerah 21g j pLocal Government and District Management 21

E-Pembelajaran Sektor Awam (EPSA)Public Sector E- Learning 25

Jumlah untuk Kampus UtamaJumlah untuk Kampus UtamaTotal for Main Campus 388

INTENGAH Central Region 71

INTURANorthern Region 171Northern Region

INTIMEastern Region 135

IKWASSouthern Region 148

INTAN SabahINTAN Sabah 117

INTAN SarawakINTAN Sarawak 117

Jumlah untuk Kampus Wilayah

Pelaksanaan Kursus Mengikut Program dan Kampus WilayahImplementation Of Courses According To Programme And Regional

Jumlah untuk Kampus WilayahTotal for Regional Campuses 759

Jumlah KeseluruhanOverall Total 1510

• Kursus-kursus Baru Tahun 2008

Di samping memantapkan kursus-kursus sedia ada, pada tahun2008 INTAN telah melaksanakan sebanyak 12 kursus baru bagimenepati kehendak stakeholders dan mengikut keperluan

• New Courses for 2008

Other than consolidating and improving available courses, in2008 INTAN implemented new courses to meet the needs ofstakeholders and clients from various government agencies as

pelanggan dari pelbagai jabatan dan agensi Kerajaan seperti dibawah:

KursusCourse

BilanganNumber of

shown in below:

Courses

Bengkel Untuk Memantapkan Keupayaan Perundingan Pegawai Kanan dari Negara-Negara Membangun di KomanwelWorkshop on Strengthening Negotiation Capabilities of Senior Officers from Developing Countries in the Commonwealth

1

Seminar Bersama Untuk Pemimpin Perkhidmatan Awam Malaysia dan Singapura 1p y g pJoint Seminar for Public Service Leaders in the Malaysia and Singapore Civil Services

Program Lanjutan Pembangunan PengurusanAdvanced Management Development Programmes (AMDP)

4




Kursus BilanganCourse

gNumber of Courses

INTAN dan Kelab Harvard Malaysia – KolokiumINTAN and Harvard Club of Malaysia - Colloquium

4

Kecerdasan Emosi 1Kecerdasan EmosiEmotional Intelligence (EQ)

1

Kursus Meja Bulat Eksekutif INTANINTAN Executive Round-Table Course

1

JumlahTotal 12

Kursus Baru Yang Diperkenalkan Pada Tahun 2008New Courses Introduced in 2008

• Latihan di Bawah Program Kerjasama Teknikal Malaysia

Bagi tahun 2008 INTAN telah berjaya melaksanakan sebanyak

• Training Programmes Under the Malaysian TechnicalCooperation Programme

For 2008 INTAN successfully implemented 16 courses under theBagi tahun 2008, INTAN telah berjaya melaksanakan sebanyak16 kursus di bawah Program Kerjasama Teknikal Malaysia(MTCP) yang melibatkan seramai 256 peserta dari 51 negara.Senarai kursus yang telah dijalankan sepanjang tahun 2008adalah seperti berikut:

For 2008, INTAN successfully implemented 16 courses under theMalaysian Technical Cooperation Programme (MTCP). Theprogramme involved 256 participants from 51 countries. Thecourses carried out were:

Peserta Program Kerjasama Teknikal Malaysia terdiri daripada peserta negara-negara membangun sedang mengikuti taklimatParticipants of the Malaysian Technical Cooperation Programme from various developing countries listening to a lecture


K T ikhKursusCourses

TarikhDate

Pengurusan Teknologi Maklumat di Sektor Awam Information Technology Management in the Public Sector 12-03-2008 – 03-04-2008

Metodologi LatihanTraining Methodology 24-03-2008 – 25-04-2008

Kepimpinan dan Pengurusan OrganisasiLeadership and Organisational Management

27-03-2008 – 25-04-2008p g g

Perkhidmatan Berkualiti di Sektor AwamQuality Services in the Public Sector 27-03-2008 – 25-04-2008

Perancangan dan Pengurusan ProjekProject Planning and Management 27-03-2008 – 27-04-2008

Pengurusan PenswastaanManaging Privatisation 19-06-2008 – 18-07-2008

Perancangan dan Pengurusan Persekitaran Bersepadu Integrated Environmental Planning and Management 19-06-2008 – 18-07-2008

Pengurusan Sistem PertanianManaging Agricultural Systems 19-06-2008 – 18-07-2008

Pengurusan StrategikStrategic Management 19-06-2008 – 18-07-2008

Membangun Aplikasi Multimedia untuk PengurusDeveloping Multimedia Applications for Managers 19-06-2008 – 18-07-2008

Pengurusan Sumber Manusia dalam Sektor AwamHuman Resource Management in the Public Sector 19-06-2008 – 18-07-2008

Program Pembangunan Eksekutif KananSenior Executive Development Programme 17-10-2008 – 28-11-2008

Perancangan dan Pembangunan BandarUrban Planning and Management 23-10-2008 – 21-11-2008

Perancangan dan Pengurusan EkonomiEconomic Planning and Management 23-10-2008 – 21-11-2008

Bengkel Kajian Kes ASEAN (Terbuka Kepada Negara-Negara Bukan ASEAN)ASEAN Case Study Workshop (Open for Non ASEAN Countries) 23-10-2008 – 21-11-2008

Program Latihan di bawah Program MTCPTraining Programmes Under MTCP

y p ( p )

Pengurusan Teknologi Maklumat Sektor AwamInformation Technology Management in the Public Sector 23-10-2008 – 21-11-2008

Training Programmes Under MTCP




Pengurusan Kenaikan Pangkat Promotion and Performance ManagementPengurusan Kenaikan Pangkat

Urusan kenaikan pangkat merupakan aspek penting pengurusansumber manusia bertujuan untuk menghasilkan pegawai yangbermotivasi dan cemerlang. Sepanjang tahun 2008, seramai 40,388pegawai telah dinaikkan pangkat secara pemangkuan ke gred yanglebih tinggi pertukaran sementara dan pinjaman serta dinaikkan

Promotion and Performance Management

The promotion exercise is an important aspect of human resourcemanagement to produce motivated and excellent officers. In 2008,40,388 officers were promoted. This figure included officersawarded acting to higher grades, involved in temporary transfersand secondment as well as those promoted based on theirlebih tinggi, pertukaran sementara dan pinjaman, serta dinaikkan

pangkat setelah tamat tempoh pemangkuan. Perinciannya adalahseperti berikut:

Kumpulan Perkhidmatan Jumlah Pegawai

and secondment as well as those promoted based on theircompletion of their acting period. The details are as follows:

Kumpulan PerkhidmatanService Group

Jumlah PegawaiTotal Officers

Pengurusan TertinggiTop Management 895

Perkhidmatan Awam 15 610Pengurusan & ProfesionalManagement & Professional

Public Service 15,610

Perkhidmatan PelajaranEducation Service 23,683

Sokongan (Gunasama Am Persekutuan)Support (Federal Common User Service) 1,095Support (Federal Common User Service) ,

Jumlah Total 40,388

Timbalan Ketua Pengarah Perkhidmatan Awam (Pembangunan) menyerahkan surat kenaikan pangkat kepada penerimaThe Deputy Director-General of Public Service (Development) presenting the letter of promotion to the recipient


• Pengambilan / Pelantikan Secara Kontrak, Pinjaman dan • Recruitment / Appointment Via Contractual Basis,g , jPertukaran Sementara

Pada tahun 2008, seramai 2,244 calon telah dilantik secarakontrak terdiri daripada 1,688 warganegara (427 bukan pesaradan 1,261 pesara) dan 556 bukan warganegara. Kebanyakanpegawai kontrak yang dilantik untuk berkhidmat di Kementerian

pp ,Secondment and Temporary Transfers

During the year 2008, 2,244 candidates were appointed oncontractual basis. These included 1,688 citizens (427 non-pensioners and 1, 261 pensioners) and 556 non-citizens. Most ofthe contract officers were appointed and attached to the Ministryp g y g

Kesihatan Malaysia dan IPTA. Pelantikan kontrak meliputi skimperkhidmatan seperti:

• Pegawai Perubatan

• Pensyarah Perubatan

P h U i iti

pp yof Health and local higher learning institutions. The contractappointments included various schemes of service such as:

• Medical Officers

• Medical Lecturers• Pensyarah Universiti

• Pegawai Penyelidik

• Pegawai Tadbir

• Pembantu Tadbir (Perkeranian/Operasi)

P b t T dbi (K ti h )

• University Lecturers

• Research Officers

• Administrative Officers

• Assistant Administrative Officers• Pembantu Tadbir (Kesetiausahaan)

• Pembantu Tadbir Rendah (Jurutaip)• Assistant Administrative Officers (Secretary)

• Junior Assistant Administrative Officers (Typist)

• Pelantikan Pegawai Tadbir dan Diplomatik Secara Kontrak • Appointment of Administrative and Diplomatic Officers byContract

L tik K t k l h S h j P khid t A C t t A i t t b th P bli S i C i i

Mulai tahun 2008, JPA telah memperkenalkan kaedah barupelantikan Pegawai Tadbir dan Diplomatik Gred M41 iaitu secarakontrak. Terdapat dua kaedah lantikan kontrak yangdilaksanakan iaitu:

From the year 2008, the PSD has introduced a new method ofappointing Administrative and Diplomatic Officers Grade M41,namely by contract. Two types of appointments by contractswere implemented:

• Lantikan Kontrak oleh Suruhanjaya Perkhidmatan Awam

Pegawai lantikan kontrak ini dilantik secara kontrak bagitempoh dua tahun dan akan dilantik secara terus tanpa sesitemu duga oleh Suruhanjaya Perkhidmatan Awam jikamemenuhi syarat seperti berikut:

• Contract Appointment by the Public Service Commission

This contract appointment officer is contractually appointed fora two-year period and would be appointed directly withoutinterview by the Public Service Commission on fulfillment ofthe following conditions:

• Berkhidmat bagi tempoh satu tahun

• Diperaku oleh Ketua Jabatan

• Have served for a period of one year

• Recommendation by the head of department

• Lantikan Kontrak oleh Ketua Pengarah Perkhidmatan • Contract Appointment by the Director-General of Public• Lantikan Kontrak oleh Ketua Pengarah PerkhidmatanAwam

Ketua Pengarah Perkhidmatan Awam selaku ketuaperkhidmatan akan memperakukan kepada SuruhanjayaPerkhidmatan Awam senarai pegawai Pegawai TadbirDiplomatik Gred M41 lantikan kontrak yang telah

• Contract Appointment by the Director-General of PublicService

The Director General of Public Service may recommend to thePublic Service Commission a list of contractually appointedGrade M41 Administrative and Diplomatic Officers who haveshown excellent performance to undergo interview for theDiplomatik Gred M41 lantikan kontrak yang telah

menunjukkan prestasi cemerlang untuk ditemu duga bagimaksud lantikan tetap setelah memenuhi syarat-syaratberikut:

shown excellent performance to undergo interview for thepurpose of permanent appointment upon fulfillment of thefollowing conditions:




B khid t l t t h b i P t T dbi • Have served for one year as Contract Administrative and• Berkhidmat selama satu tahun sebagai Pegawat TadbirDiplomatik Kontrak gred M41 di bawah lantikan perwakilankuasa kepada Ketua Pengarah Perkhidmatan Awam

• Berdaftar dengan Suruhanjaya Perkhidmatan Awam

• Memenuhi syarat skim perkhidmatan Pegawai TadbirDi l tik

Have served for one year as Contract Administrative andDiplomatic Officer Grade M41 under the delegated powerof appointment to the Director-General of Public Service

• Registered with the Public Service Commission

• Fulfilled the terms of appointment of the Administrative andDiplomatic Officers scheme of serviceDiplomatik Diplomatic Officers scheme of service

Buah fikiran seluruh warga JPA dialu-alukan bagi menjadikan agensi ini sentiasa berdaya majuThe PSD welcomes suggestions from its workforce on how to move ahead

Pengurusan Tatatertib

Pengurusan tatatertib bertujuan untuk memastikan pegawai awam

Management of Disciplinary Matters

The main purpose of the management of disciplinary matters is to

The PSD welcomes suggestions from its workforce on how to move ahead

Pengurusan tatatertib bertujuan untuk memastikan pegawai awammemahami, menghayati dan membudayakan tata kelakuansebagai seorang penjawat awam melalui dasar danpenguatkuasaan tatatertib yang berkesan. Pada tahun 2008,pelbagai program telah dilaksana untuk mencapai objektif tersebuttermasuk penganjuran kursus tatatertib (45), ceramah tatatertib(108) dan bengkel latihan untuk jurulatih (empat)

The main purpose of the management of disciplinary matters is toensure that civil servants understood, internalised and practised thecode of conduct of a public servant through the implementation ofpolicies and effective enforcement of the code of conduct. In 2008,various programmes such as disciplinary courses (45), disciplinarybriefings (108) and training-of-trainers workshops (four) wereconducted to achieve those objectives(108) dan bengkel latihan untuk jurulatih (empat). conducted to achieve those objectives.




P khid t P ik l i P h l i l S i

Pendekatan kerohanian juga merupakan salah satu medium pengurusan psikologi berkesanThe spiritual approach is one of the media for effective psychological management

Perkhidmatan Psikologi

JPA juga menyediakan kepakaran berhubung dasar psikologi danmenjadi tempat rujukan dalam penyediaan perkhidmatan psikologidan kaunseling.

Psychological Services

The PSD also provides expertise in psychology policies as well asserving as a reference point for psychological and counsellingservices. Among the services provided are:

• Program Pementoran

Pada tahun 2008, program pementoran telah dilancar untukmewujudkan modal insan perkhidmatan awam berminda kelaspertama. Program ini adalah berasaskan PekelilingPerkhidmatan Bilangan 18 Tahun 2005 Panduan Aplikasi

• Mentoring Programme

In 2008, the mentoring programme was launched to develophuman capital with a first-class mindset in the public sector. Theprogramme was based on the Service Circular No. 18 of 2005, aGuide in Psychology Application in Human ResourcePerkhidmatan Bilangan 18 Tahun 2005, Panduan Aplikasi

Psikologi Dalam Pengurusan Sumber Manusia Sektor Awam.Antara usaha yang dilakukan adalah melalui pendekatanpementoran melalui beberapa siri taklimat dan bengkel untukmemberi penerangan dan kefahaman kepada penjawat awamsecara amnya dan para pengurus sumber manusia secarakhususnya berhubung kaedah pementoran dalam pembangunan

Guide in Psychology Application in Human ResourceManagement in the Public Sector. Among the mentoringapproaches undertaken were a series of talks to explain theimportance of psychological applications in human capitalmanagement to the civil servants at large and human resourcemanagers in particular.

khususnya berhubung kaedah pementoran dalam pembangunanmodal insan.

• Penggubalan Soalan Peperiksaan Bagi Memasuki SkimPerkhidmatan Gred 41

JPA melalui Bahagian Pengurusan Psikologi (BPPs) juga telah

• Formulation of Examination Questions for Entry Into theService Scheme of Grade 41

During 2008 the PSD through the Psychology ManagementJPA melalui Bahagian Pengurusan Psikologi (BPPs) juga telahmembantu Suruhanjaya Perkhidmatan Awam menggubal soalanpeperiksaan bagi memasuki 14 skim perkhidmatan gred 41.BPPs juga turut terlibat membantu Kementerian PelajaranMalaysia dalam membentuk Inventori Sahsiah Keguruan bagicalon Kursus Perguruan Pra Perkhidmatan.

During 2008, the PSD through the Psychology ManagementDivision, assisted the Public Service Commission in draftingexamination questions for entry into 14 service schemes of grade41. The PSD was also involved in assisting the Ministry ofEducation (MOE) in the development of the Inventory ofTeaching Personality for candidates of the Pre-Service Teachingcoursecourse.




• Program Peningkatan Kemahiran Kaunseling • Counselling Skills Enhancement ProgrammeProgram Peningkatan Kemahiran Kaunseling

Sebanyak 52 Program Peningkatan Kemahiran Kaunseling(PPKK) telah dilaksanakan untuk peserta daripada pelbagaiKementerian, Jabatan Persekutuan, Kerajaan Negeri dan Badan-Badan Berkanun. Statistik penganjuran PPKK bagi tahun 2008berbanding tahun 2007 diringkaskan melalui rajah di bawah

g g

A total of 52 of Counselling Enhancement Programmes (PPKK)were conducted for participants from various Ministries, FederalDepartments, State Secretariats and Statutory Bodies. Thestatistics on PPKK for the year 2008 compared to year 2007 issummarised as below.

477500

600

A

berbanding tahun 2007 diringkaskan melalui rajah di bawah.

399410 409409 415

300

400

500 AsasBasicPertengahanIntermediate

Lanjutan182 180

0

100

200Advanced

Pasca LanjutanPost-Advanced

T h0

2007 2008

Penganjuran Program Peningkatan Kemahiran Kaunseling dan Bilangan Peserta Terlibat Bagi Tahun 2008Counselling Enhancement Programme and Number of Participants Involved in 2008

TahunYear

• Program Anjakan Paradigma dan Pengukuhan PerangguMinda

JPA juga telah menganjurkan Program Anjakan Paradigma dan

• Paradigm Shift and Mind Set

The PSD also organised the Paradigm Shift and Mind-setPengukuhan Peranggu Minda sebagai persediaan bagi pelajar-pelajar tajaan JPA. Di bawah Program Pencegahan danPemulihan pula sebanyak 661 sesi perkhidmatan kaunselingtelah diberikan dalam tahun 2008, melibatkan anggotaperkhidmatan awam dan ahli keluarga terdekat serta pelajar–pelajar tajaan JPA. Pendekatan perkhidmatan adalah secara

Enhancement Programmes for PSD scholars. This preparatoryprogramme was developed for PSD scholars particularly thosepursuing their studies abroad. In terms of Rehabilitation andPrevention Programmes, 661 sessions were conducted in 2008for public servants, their immediate family members and PSD-sponsored students. These approaches involved one-to-one

bersemuka, melalui telefon, e-mel dan laman interaktif JPA. interaction, telephone conversation, e-mail and PSD interactivewebsite.

• Program Pengupayaan Kendiri • Self-Empowerment Programme

Program ini merupakan usaha baru yang diperkenalkan untukmempertingkatkan kecemerlangan penjawat awam terutamanyabagi pegawai berprestasi rendah dan bermasalah. Program inimelibatkan empat modul utama iaitu Program Penilaian Pekerja,Program Pementoran, Program Pembimbing Rakan Sekerja danProgram Kaunseling.

This programme was introduced by the PSD in its efforts to boostthe morale and enhance the performance of public servantsparticularly low-performance and problematic officers. The fourmain modules are staff assessment, mentoring, peer guidanceand counselling.




• Ujian Psikologi • Psychological TestsUjian Psikologi

Selain itu, JPA juga turut mengendalikan ujian-ujian psikologi bagiurusan pengambilan, kenaikan pangkat, penempatan dandiagnosis keperluan kaunseling atau perkembangan kendiri.Sepanjang tahun 2008, seramai 14,515 orang klien telahmengambil ujian psikologi iaitu pengurangan sebanyak 14 peratus

Psychological Tests

The PSD also conducted psychological tests for recruitment, jobpromotion, placement and diagnosing of counselling needs orself-development. During 2008, 14,515 clients sat for thepsychological tests. This was a decrease of 14 percent or 2,325clients compared to 2007mengambil ujian psikologi iaitu pengurangan sebanyak 14 peratus

atau 2,325 orang berbanding tahun 2007.

Sebagai langkah penambahbaikan, JPA telah melancarkan UjianPsikologi Secara Online (e-Psikologi). E-Psikologi merupakansatu sistem pengambilan ujian psikologi secara berkomputermelalui capaian di laman web JPA

clients compared to 2007.

The PSD also launched the Online Psychological Test (e-Psychology) in 2008 to enhance the service rendered. The e-Psychology is a computerised system which enables users to sitfor the tests through the PSD website.

melalui capaian di laman web JPA.

Ujian PersonalitiPersonality Test

Ujian-ujian LainOther Tests

7 362

Personality Test5,569

7,362

Ujian MinatInterest Test

1,584

Bil P l M bil Uji P ik l i T h 2008Bilangan Pelanggan Mengambil Ujian Psikologi Tahun 2008The Number of Clients Who Took Psychology Tests in 2008

• Kajian Psikologi • Psychological Research

Sepanjang tahun 2008, JPA telah menjalankan 12 kajianberkaitan pengurusan dan pembangunan psikologi iaitu:

• Kajian Perubahan Gaya Hidup dan Kesan Psikologi AkibatPerubahan Ekonomi Berikutan Kenaikan Harga Barang dan

During 2008, the PSD conducted 12 studies in the areas ofpsychological development and management namely:

• Study on the Life Style Changes and Psychological EffectsDue to the Economic Changes Caused by Rising Costs of

Bahan Bakar

• Kajian Persepsi dan Kesediaan Penjawat Awam TerhadapPerkhidmatan Psikologi dan Kaunseling di Kementerian danJabatan

Goods and Fuel.

• Study on the Perception and Willingness of Public Servantstowards Psychological and Counselling Services atMinistries and Departments.




• Kajian Pengamalan Budaya Kerja Kelas Pertama di Kalangan • Study on the Practice of First-Class Work Culture amongj g y j gPenjawat Awam

• Kajian Diagnosis Organisasi dalam Perkhidmatan Awam

• Kajian Hubungan Komitmen dan Kepuasan PekerjaanDengan Peningkatan Umur Persaraan

K ji H b K d S i it l d P kit

y gCivil Servants

• Study on Organisational Diagnosis in the Public Service

• Study on the Relationship between Work Commitment andSatisfaction and the Increased Retirement Age

St d th R l ti hi b t S i it l Abilit W k• Kajian Hubungan Kecerdasan Spiritual dan PersekitaranKerja Dengan Komitmen Pegawai Terhadap Organisasi

• Kajian Keberkesanan Rakan Pembimbing PerkhidmatanAwam (AKRAM) Dalam Peningkatan Modal Insan

• Analisis Pementoran Terhadap Kepimpinan DalamP i P khid t S kt A

• Study on the Relationship between Spiritual Ability, WorkEnvironment and Civil Servants’ Commitment Towards theOrganisation

• Study on the Effectiveness of Public Sector Peer GuidanceIn Developing Human Capital

A l i L d hi M t i i th D li S t fPenyampaian Perkhidmatan Sektor Awam

• Kajian Persepsi Mentee Terhadap Program Pementoran:Kajian di Sebuah Jabatan Kerajaan di Putrajaya

• Kajian Kefahaman dan Keupayaan Pegawai Psikologi GunaSama Dalam Pelaksanaan Persaraan Demi KepentinganP khid t A

• Analysis on Leadership Mentoring in the Delivery System ofthe Public Sector

• Study on the Perception of the Mentee Towards MentoringProgramme: A Case Study in a Department in Putrajaya

• Study on the Understanding and Ability of the Psychologistsi I l ti O ti l R ti t I th I t t f thPerkhidmatan Awam

• Kajian Permasalahan dan Halangan Pegawai PsikologiPerkhidmatan Awam

• Kajian Kepuasan Pelanggan Di Agensi Kerajaan Persekutuan

in Implementing Optional Retirement In the Interest of theService

• Study on the Problems and Obstacles of Psychologists in theCivil Service

• Study on Clients’ Satisfaction at Government Agency

Bahan rujukan berkaitan pengurusan psikologi yang diterbitkan untuk panduan Pengurus Sumber ManusiaReferences on psychological management were published for Human Resource Managers


PemO r g a n i

mban

s a t i o n Cnguna

C a p a c i t y an Ky D e v e l

Kapaso p m e n t siti OOrgan

Perskiman PerkhidmatanSchemes of Service

Kajian Dasar Perjawatan

nisas 74

73

Establishment Policy Studies

Pembangunan OrganisasiOrganisational Development

Penjanaan Pertumbuhan Ekonomi Negara dan

si

76

74

Penjanaan Pertumbuhan Ekonomi Negara dan Kemudahan InfrastrukturGenerating the Country’s Economic Growth and Infrastructure Development

Sistem dan Proses

78

79 Systems and Processes

Struktur yang mantap menyumbang kepada pembangunan kapasiti organisasiWell-designed structures enhance organisational capacity

79


Pembangunan Kapasiti OrganisasiOrganisational Capacity Development

Pengurusan Tertinggi JPA sentiasa memberikan input dan panduan bagi memastikan pembangunan kapasiti organisasi yang mantap dapat dihasilkanThe PSD top management gives input and guidance to ensure strong organisational capacity development

JPA bertanggung jawab membangunkan kapasiti organisasi bagi memastikan agensi sektor awammempunyai skim perkhidmatan dan struktur organisasi yang sesuai. Kajian semula skimperkhidmatan sedia ada, pembangunan skim perkhidmatan baru, penyusunan semula strukturperkhidmatan sedia ada, pembangunan skim perkhidmatan baru, penyusunan semula strukturorganisasi, pewujudan agensi baru, penggabungan atau pemansuhan agensi sedia ada sentiasadilaksanakan. Kajian dasar perjawatan sektor awam juga dijalankan bagi memastikan organisasisektor awam berkeupayaan dalam melaksanakan agendanya. Sistem dan proses juga sentiasadikemas kini bagi memudah dan meningkatkan kecekapan.

The PSD is responsible for developing organisational capacity to ensure the public sector agencieshave appropriate schemes of service. Studies on the present schemes of service, development ofnew schemes of service, review of organisational structures, creation of new agencies, merging ornew schemes of service, review of organisational structures, creation of new agencies, merging orabolishing existing agencies are conducted from time to time. Establishment studies to strengthenorganisational capacity are also conducted to enable the public sector to implement its nationalagenda. Systems and processes are also regularly improved to enhance efficiency.




JPA bertanggung jawab membangunkan kapasiti organisasi bagi The PSD is the central agency responsible for developinggg g j g p g gmemastikan agensi sektor awam mempunyai skim perkhidmatanyang sesuai serta struktur organisasi yang cekap dan berkesan.Untuk itu, antara program utama yang dijalankan di JPA adalahmengkaji semula skim perkhidmatan sedia ada, membangunkanskim perkhidmatan baru, menyusun semula struktur organisasi,mewujudkan agensi baru, menggabung atau memansuhkan agensi

The PSD is the central agency responsible for developingorganisational capacity to ensure public sector agencies haveappropriate schemes of service as well as efficient and effectiveorganisational structures. Among the major programmes which thePSD has implemented are reviewing the present schemes ofservice, developing new schemes of service, reviewingorganisational structures creating new agencies merging orj g , gg g g

sedia ada serta menjalankan kajian bagi mewujud, memansuh danmenggredkan semula jawatan. Selain itu, kajian berkaitan dasarperjawatan sektor awam juga turut dijalankan bagi memastikankeupayaan serta pengukuhan organisasi sektor awam dalammelaksanakan agendanya. Sungguhpun demikian, usaha untukmembangunkan kapasiti organisasi tidak dapat dilaksanakan

organisational structures, creating new agencies, merging orabolishing agencies and conducting establishment studies tocreate, abolish and regrade posts. Efforts to develop organisationalcapacity, however, would not be possible if systems and processesand efficient coordination are not put in place. All these are done tostrengthen organisational capacity to enable the public sector toimplement the national agendag p g p

dengan sempurna andainya ia tidak disertai dengan sistem danproses yang dapat memudahkan urusan berkenaan sertapenyelarasan yang cekap.

implement the national agenda.

Perskiman Perkhidmatan Schemes of ServicePerskiman Perkhidmatan

Sepanjang tahun 2008, aktiviti skim perkhidmatan memberi fokuskepada perkara-perkara yang diputuskan oleh stakeholders sertaprojek yang memberi impak dalam penarikan dan pengekalanpegawai, pemilikan modal insan berkualiti dan kompeten sertapeluang kemajuan kerjaya

In 2008, schemes of service projects/ activities were focused onmatters determined by the stakeholders as well as projects thatheve the capacity to attract and retain officers, enhance the qualityand competency of human capital and expand career developmentopportunities.peluang kemajuan kerjaya. pp

• Schemes of Service Policy

Schemes of service are constantly reviewed so that they arepertinent and relevant to the current scenario and governmentpolicies The emphasis by the government to inculcate good

• Dasar Skim Perkhidmatan

Penggubalan dasar baru Skim Perkhidmatan sentiasadilaksanakan agar relevan dengan senario semasa dan selarasdengan dasar-dasar yang telah ditetapkan oleh Kerajaan.

• Pegawai Siasatan / Penolong Pegawai Siasatan / Pembantu

policies. The emphasis by the government to inculcate goodvalues and integrity in the Malaysian society and among publicservants, has driven the PSD to improve the following schemesof service:

• Investigation Officer / Assistant Investigation Officer /

dengan dasar dasar yang telah ditetapkan oleh Kerajaan.Penekanan serius yang diberikan oleh Kerajaan terhadap aspeknilai-nilai murni dan integriti dalam masyarakat Malaysia danpenjawat awam khususnya telah menggerakkan JPA untukmenambah baik skim-skim perkhidmatan berikut:

Siasatan

• Pegawai Kanan Polis / Pegawai Rendah Polis dan Konstabel

Investigation Assistant

• Senior Police Officer / Junior Police And Police Constable

• Perubahan Skim Perkhidmatan • Changes to the Scheme of Service

Modal insan negara yang berkualiti merupakan elemen kritikaldalam mencapai Misi Nasional. Untuk itu, modal insan telahdijadikan teras utama dalam RMKe-9. JPA dalam tahun 2008,komited untuk melipatgandakan usaha melakukan perubahanskim-skim perkhidmatan bagi tujuan penambahbaikan mengikutkeperluan semasa seperti berikut:

Quality human capital is a critical element to achieve the NationalMission. As such, human capital development is the main pillar ofthe 9th Malaysia Plan. In 2008, the PSD committed itself toimprove the following schemes of service to ensure theirrelevance to current needs :

p p

• Perkhidmatan Sajian Makanan

• Perkhidmatan Laut meliputi Perkhidmatan Serang,Pembantu Juruenjin Laut / Juruenjin Laut, Merinyu Laut danKelasi/ Jurumudi Ke Skim Perkhidmatan Pembantu PegawaiLaut

• Food Serving Service

• Marine service covering Serang, Engine Assistant / MarineEngineman, Marine Inspectorate and Sailor / Helmsman toMarine Assistant scheme of service.

Laut




P h Ski P khid t • Abolishment of Schemes of Service• Pemansuhan Skim Perkhidmatan

JPA juga mempertimbangkan pemansuhan skim-skimperkhidmatan yang tiada keperluan seperti pemansuhan skimperkhidmatan Pemandu Lokomotif A17, A22, A36 berikutanpenswastaan Keretapi Tanah Melayu Berhad.

Abolishment of Schemes of Service

The PSD also considered the removal of certain schemes ofservice that are no longer required such as the Locomotive DriverA17, A22, A36 scheme of service following the privatisation ofKeretapi Tanah Melayu Berhad.

• Pengurusan Skim Perkhidmatan

JPA sentiasa memandang serius pandangan dan permasalahanyang dikemukakan oleh pihak pekerja melalui forum MajlisBersama Kebangsaan (MBK) Sepanjang 2008 JPA telah

• Scheme of Service Management

The PSD has always given serious consideration to the viewsand issues presented through the National Joint Council. In2008 the PSD successfully studied issues which among othersBersama Kebangsaan (MBK). Sepanjang 2008, JPA telah

mengkaji isu-isu MBK yang berbangkit. Antaranya:

• Kajian penambahbaikan perkhidmatan Pembantu TadbirRendah

• Perubahan nama skim perkhidmatan Pegawai Khidmat

2008, the PSD successfully studied issues which, among others,include :

• Study on Improving Junior Administrative Assistant scheme ofservice

• Name changes for Customer Service Officer scheme of servicePelanggan

• Kajian penarafan skim perkhidmatan OMPD F11, F14 kepadagred F17, F22, F26

• Kajian penarafan semula jawatan Jaga R1, R4 secara tukarlantik ke skim perkhidmatan Pengawal Keselamatan gred

• Regrading study on OMPD Scheme of Service Grades F11,F14 to F17, F22, F26

• Regrading of the post of watchman R1, R4 by Transfer ofAppointment to the Security Guard scheme of service GradesKP 11, KP14.

KP11, KP14.

Kajian Dasar Perjawatan

Sepanjang tahun 2008 sebanyak lima kajian strategik dasar

Establishment Policy Studies

In 2008 five strategic establishment studies were carried outSepanjang tahun 2008 sebanyak lima kajian strategik dasarperjawatan berjaya dilaksanakan iaitu:

• Kajian Pengukuhan Bahagian Akaun Di Jabatan MengakaunSendiri

In 2008, five strategic establishment studies were carried outnamely:

• Strengthening of the Accounts Division In Self-AccountingDepartments

Th t d i d t t th th A t Di i i i 11 lfKajian bertujuan untuk mengukuhkan kedudukan BahagianAkaun di 11 Jabatan Mengakaun Sendiri selaras dengan usahaKerajaan untuk meningkatkan akauntabiliti dan ketelusanpengurusan perakaunan dan kewangan Kerajaan.

The study aimed to strengthen the Accounts Division in 11 self-accounting departments in line with the government’s effort toincrease accountability and transparency in financialmanagement.

K ji P b hb ik M d l P j t B h i St d th E t bli h t M d l f I f ti• Kajian Penambahbaikan Model Perjawatan BahagianPengurusan Maklumat di Kementerian

Kajian ini dijalankan bagi memantapkan fungsi BahagianPengurusan Maklumat di kementerian selaras dengan usahaKerajaan melaksana peluasan program Kerajaan Elektronik

b i l h t i i i tif b h kt k h

• Study on the Establishment Model of an InformationManagement Division In Ministries

The PSD came up with a model of an Information ManagementDivision in all ministries. The study was conducted to strengthenthe functions of the Information Management Division in

i i t i i li ith th t’ ff t t d thsebagai salah satu inisiatif perubahan sektor awam ke arahpemodenan dan peningkatan penyampaian perkhidmatan.

ministries in line with the government’s effort to expand theimplementation of the Electronic Government Programme as onepublic service change initiative towards the modernisation andimprovement of service delivery.




St d th E t bli h t O tfit f th Mi i t ’ d• Kajian Perjawatan di Pejabat Menteri dan Timbalan Menteri

Kajian ini adalah bagi memperkemaskan perjawatan di pejabatMenteri dan Timbalan Menteri serta kaedah pengisiannya.Pekeliling Perkhidmatan Bilangan 4 Tahun 2008 berkuat kuasamulai 19 Mac 2008 telah dikeluarkan sebagai rujukan

• Study on the Establishment Outfit for the Ministers’ andDeputy Ministers’ Offices

An establishment model for the Ministers’ and Deputy Ministers’offices was developed to enhance effectiveness and smoothrecruitment for these offices. To implement this, the ServiceCi l N 4 f 2008 ff ti f 19th M h 2008 i dKementerian. Circular No.4 of 2008 effective from 19th March 2008 was issued.

• Kajian Penetapan Gred Jawatan Bagi Pembantu Tadbir(Kesetiausahaan) Yang Melaksanakan Tugas Pembantu Khas

Kajian telah dilakukan bagi melaksanakan keputusan Kerajaan

• Study on The Grading of the Post of AdministrativeAssistant (Secretarial) Carrying Out The Duties of PersonalAssistant

j g p juntuk menetapkan gred jawatan Pembantu Tadbir(Kesetiausahaan) gred N17, N22, N32 dan Gred 36 (Terbuka)bagi mereka yang menjalankan tugas Pembantu Khas secarafleksi berdasarkan keperluan untuk mengekalkan kepakaran dankesesuaian Pembantu Khas dengan pegawai. Pelaksanaan dasarbaru ini dikuatkuasa melalui Pekeliling Perkhidmatan Bilangan 8

The study was conducted to implement the government’sdecision to create flexi grading for Administrative AssistantsGrades N17, N22, N32 and N36 (Open) who are carrying out theduties of Personal Assistant (PA) based on the need to retainexpertise. This policy was implemented through Service CircularNo.8 of 2008, effective 1st July 2008.g g

Tahun 2008 mulai 1 Julai 2008.

• Kajian Model Unit Komunikasi Korporat

Kajian ini adalah bagi memantapkan peranan dan fungsi

, y

• Study on Corporate Communications Unit Model

The study was conducted to strengthen the role and function ofbli l ti i ll i i t i B d it l th i t fperhubungan awam Kementerian. Bersesuaian dengan

peranannya sebagai pusat rujukan dan penyaluran maklumat,isu-isu dan program di peringkat agensi, negara mahupun globalserta berperanan di dalam membina imej agensi, UnitKomunikasi Korporat telah diwujudkan di semua Kementerianbagi menggantikan Unit Perhubungan Awam sedia ada.

public relations in all ministries. Based on its role as the point ofreference and information dissemination on issues / programmesat the agency, national and even global level and in upholding anagency’s image, a Corporate Communications Unit was createdto replace the Public Relations Unit.

Unit Komunikasi Korporat JPA menjadi pusat rujukan dan ditanda aras oleh agensi lainThe PSD Corporate Communications Unit is a centre of reference and is benchmarked by other agencies


Pembangunan Organisasi Organisational Developmentg g g p

Pada tahun 2008, kajian perjawatan dilaksana berfokuskan kepadalima perkara utama iaitu:

In 2008, establishment studies were carried out that focused on fiveimportant aspects:

• Pemerkasaan Perkhidmatan Pendidikan • Strengthening Educational Services

Hasrat Kerajaan untuk menyediakan sumber tenaga manusia bagiperkhidmatan pendidikan di semua peringkat masyarakat telahdirealisasikan melalui usaha-usaha selari dengan PelanPembangunan Pendidikan Negara 2006-2010 iaitu:

• Perakuan sebanyak 25 928 jawatan termasuk 19 954 jawatan

In line with the government’s aspiration to provide manpower ineducational services at all levels of society, the following actionswere taken in line with the National Education Plan 2006-2010 :

• Recommendation for 25,928 posts including 19,954 poststhrough the Operating Budget Examination (Establishment) forPerakuan sebanyak 25,928 jawatan termasuk 19,954 jawatan

melalui Pemeriksaan Anggaran Belanjawan Mengurus(Perjawatan) bagi tahun 2009

• Penyusunan semula struktur organisasi Kementerian PelajaranMalaysia, Jabatan Pelajaran Negeri dan Pejabat PelajaranDaerah.

g p g g ( )2009.

• Organisational restructuring of the Ministry of Education, StateEducation Departments and District Education Offices.

• Strengthening of posts at 16 state Co-curriculum Centres.

• Pemantapan jawatan di 16 buah Pusat Kokurikulum Negeri.

• Peruntukan jawatan sebanyak 11,684 jawatan bagi urusankenaikan pangkat guru-guru secara istimewa (Khas UntukPenyandang) iaitu Pengetua / Guru Besar / Guru Cemerlang

• Unjuran 18 490 calon bagi kenaikan pangkat mengikut tempoh

• 11,684 posts allotment for promotion exercise (Personal ToHolder) for Principal / Headmaster / Excellent Teacher.

• Projection for 18,490 candidates for time-based promotion(Personal To Holder).

• Creation of 6,152 posts in various grades and schemes ofUnjuran 18,490 calon bagi kenaikan pangkat mengikut tempohmasa yang dibuat secara khas untuk penyandang

• Pewujudan 6,152 jawatan pelbagai gred dan skimperkhidmatan bagi meningkatkan keupayaan IPTA seluruhnegara.

, p gservice to enhance the capacity of the public institutions ofhigher learning nationwide.

• Pengukuhan Perjawatan di Bahagian PenguatkuasaanJabatan Pengangkutan Jalan

Selari dengan keputusan Kabinet pada 18 Julai 2007 supayaJabatan Pengangkutan Jalan (JPJ) menjalankan urusanpenguatkuasaan dengan lebih padu bagi memerangi kegiatan

• Establishment Strengthening at the Enforcement Division,Road Transport Department

In line with the Cabinet decision on 18th July 2007 for the RoadTransport Department to further consolidate its enforcementactivities to fight road traffic offences the PSD approved the

P t Akti iti P h R h E h t f B ib P ti A ti it

penguatkuasaan dengan lebih padu bagi memerangi kegiatanyang menyalahi undang-undang jalan raya, JPA telah meluluskansebanyak 4,143 jawatan Kumpulan Sokongan sertamemansuhkan 133 jawatan di Bahagian Penguatkuasaan, JPJseluruh negara.

activities to fight road traffic offences, the PSD approved theestablishment of 4,143 posts and abolishment of 133 posts theEnforcement Division nationwide.

• Pemantapan Aktiviti Pencegahan Rasuah

Berikutan dengan langkah untuk meningkatkan kedudukanMalaysia dalam indeks ketelusan, Badan Pencegah Rasuahtelah disusun semula melalui penubuhan SuruhanjayaPencegahan Rasuah Malaysia yang lebih fokus kepada

k h j t d t ki khid t

• Enhancement of Bribery Prevention Activity

Following the effort to improve Malaysia’s position in thetransparency index, the Anti Corruption Agency was restructuredthrough the establishment of the Malaysia Anti-CorruptionCommission which was focused on strengthening and improvingth I ti ti Offi h f i t id ff t tpengukuhan perjawatan dan pemantapan skim perkhidmatan

Pegawai Siasatan bagi meningkatkan usaha-usaha pencegahanrasuah di semua lapisan masyarakat.

the Investigation Officer scheme of service to aid efforts atfighting corruption at all levels of society.




P i k t P khid t K ih t St th i H lth S i• Peningkatan Perkhidmatan Kesihatan

Perkhidmatan kesihatan terus diberi fokus utama dalam RMKe-9 :

• Mewujudkan 2,877 jawatan kumpulan Pengurusan danProfesional dan 7,525 jawatan kumpulan Sokongan bagi

• Strengthening Health Services

Health services continued to be given focus in the 9th MalaysianPlan:

• Creation of 2,877 posts in the Management and ProfessionalGroup and 7 525 posts in the Support Group to strengthenmenampung kekurangan personel dalam bidang perubatan dan

kesihatan

• Kenaikan taraf jawatan Pengarah Kesihatan Negeri sertajawatan Pengarah-Pengarah Hospital Negeri bagimemantapkan penyampaian perkhidmatan kesihatan negara.

Group and 7,525 posts in the Support Group to strengthenthe capacity of medical and health personnel

• Upgrading of posts such as the State Health Director andState Hospital Directors to enhance health service delivery

Pelbagai gred jawatan telah diluluskan bagi meningkatkan perkhidmatan kesihatan seluruh negara

• Pemantapan Perkhidmatan Perbandaran

Bagi meningkatkan sistem penyampaian perkhidmatankhususnya di 145 buah Pihak Berkuasa Tempatan (PBT)

• Strengthening Local Authority Services

To enhance the service delivery system at 145 local authorities,their establishment and organisational structures were reviewed

g g j g g p gVarious posts were approved to boost health services nationwide

khususnya di 145 buah Pihak Berkuasa Tempatan (PBT),pemantapan dan pengukuhan struktur organisasi sertaperjawatan PBT dikaji semula agar ia selari dengan keperluandan pembangunan kawasan setempat. Ini meliputi:

• Menaik taraf Majlis Bandaraya Kuala Terengganu

their establishment and organisational structures were reviewedto take into account local area development and needs. Theseinclude :

• Upgrading of the status of Kuala Terengganu City CouncilMenaik taraf Majlis Bandaraya Kuala Terengganu

• Menstruktur semula Majlis Perbandaran Johor BahruTengah bagi menyokong perkembangan WilayahPembangunan Iskandar

• Penarafan semula PBT Pasir Gudang kepada MajlisPerbandaran Pasir Gudang

Upgrading of the status of Kuala Terengganu City Council

• Restructuring of Johor Bahru Tengah Municipal Council tosupport the development of Iskandar Region

• Upgrading Pasir Gudang Local Authority to Pasir GudangMunicipal Council



Perbandaran Pasir Gudang


Generating the Country’s Economic Growth and InfrastructureP j P t b h Ek i N d K d h

• Sektor Pertanian

g yDevelopment

Six sectors received additional/new posts:

Penjanaan Pertumbuhan Ekonomi Negara dan KemudahanInfrastruktur

Enam sektor telah menerima pertambahan perjawatan baru:

• Agricultural Sector

Bagi memastikan sektor pertanian mantap sebagai enjinpembangunan ketiga negara, usaha-usaha berikut telahdilaksanakan bagi menyokong Dasar Pertanian Negara iaitu:

• Perakuan 988 perjawatan di Jabatan Pertanian dan JabatanP khid t H i i i

• The establishment of 988 posts in the Agricultural Departmentand Veterinary Services Department

To enhance the role of the agricultural sector as the nation's thirdengine of growth, the following efforts were implemented tosupport the National Agriculture Policy:

Perkhidmatan Haiwan negeri-negeri.

• Penyusunan semula Lembaga Pemasaran PertanianPersekutuan (FAMA) dengan pewujudan tiga bahagian baruiaitu Bahagian Regulatori, Bahagian Penjenamaan danGalakan Pemasaran, Bahagian Urusniaga Wilayah dan satu

it b i it U it P j k Kh

and Veterinary Services Department.

• Restructuring of the Federal Agricultural Marketing Authority(FAMA) through the creation of three new divisions, namely,the Regulatory Department, Brand and Marketing PromotionDivision, Regional Business Division and a new SpecialProjects Unitunit baru iaitu Unit Projek Khas. Projects Unit.

• Sektor Pelancongan

Sebanyak 45 jawatan baru pelbagai gred telah diwujudkan diKementerian Pelancongan pada tahun 2008 sebagai satu usaha

• Tourism Sector

In 2008, 45 new posts of various grades were created for theTourism Ministry as part of the effort to support the government’sg p g

untuk menyokong dasar Kerajaan dalam meningkatkan industripelancongan negara sebagai industri yang menjana ekonomiterutama dari aspek tukaran wang asing, pembangunankeusahawanan dan pewujudan peluang-peluang pekerjaan.

policy to enhance Malaysia’s tourism industry as an industry thatacts as a major stimulus for the economy especially in theaspects of foreign exchange, entrepreneur development andemployment creation.

I f t t D l t S t• Sektor Pembangunan Infrastruktur

Selaras dengan keputusan YAB Perdana Menteri yangmenyarankan agar Kementerian Kerja Raya memainkan perananyang penting dalam menjayakan pelaksanaan projek-projekpembangunan negara, JPA telah mewujudkan sebanyak 130

• Infrastructure Development Sector

In line with the Prime Minister’s recommendation that the Ministryof Works should play an important role in ensuring the success ofthe nation’s development projects, the PSD created 130 newposts for the ministry.

jawatan baru di Kementerian Kerja Raya.

• Sektor Industri Tenaga

Kementerian Tenaga, Air dan Komunikasi bertindak sebagai

• Energy Industry Sector

The Ministry of Energy, Water and Communications is the mainpenggubal dan perancang utama dasar-dasar industri tenaga, airdan komunikasi. Dalam memperkemaskan pelaksanaan ketiga-tiga industri ini, sebanyak 44 jawatan pelbagai gred dan skimperkhidmatan telah diwujudkan.

y gy,planner and policy-maker for the energy, water andcommunications industry. To ensure the policies of these threeindustries are implemented accordingly, 44 posts of variousgrades and schemes of service were created.

• Sektor Sains dan Teknologi • Science and Technology SectorSektor Sains dan Teknologi

Bagi menghadapi cabaran-cabaran baru di era globalisasi yangsarat dengan ledakan teknologi maklumat dan komunikasi sertapembangunan dalam industri angkasa dan nano teknologi,urusan menaik taraf Pusat Remote Sensing Negara (MACRES)telah dilaksanakan

Science and Technology Sector

To face new challenges consequent to globalisation and rapiddevelopment in information and communications technology andthe development of the space industry and nano technology, theMalaysia Centre for Remote Sensing (MACRES) was upgraded.

telah dilaksanakan.




• Pengukuhan Agensi-Agensi Keselamatan Negara • Enhancing National Security Agenciesg g g g

• The establishment of 7,939 posts in the Police Office of theCustoms, Immigration and Quarantine Complex Bukit Cagar,Johor Bahru, Seri Alam District Police Office, Nusajaya DistrictPolice Office and Kulai District Police Office

• Pewujudan 7,939 jawatan baru di Pejabat Polis KompleksPemeriksaan Imigresen, Kastam dan Kuarantin Bukit Cagar,Johor Bahru serta IPD Seri Alam, IPD Nusajaya dan IPDKulai

g y g

• The establishment of 801 posts of various grades in BentongPrison to cater for the increasing number of prisoners

• The establishment of 1,441 new posts and abolishment of 131posts involving the Malaysia Immigration Department

• The return of 1 175 posts of various grades of prison officer and

• Pewujudan 801 jawatan pelbagai gred di Penjara Bentongbersesuaian dengan populasi banduan yang semakinmeningkat

• Pewujudan sebanyak 1,441 jawatan baru di sampingpemansuhan 131 jawatan terlibat di Jabatan Imigresen The return of 1,175 posts of various grades of prison officer and

civilians at the depots for Illegal Immigrants under theMalaysia Prison Department

Malaysia

• Pengembalian semula 1,175 jawatan pelbagai gred bagiPegawai Penjara dan anggota awam sedia ada di depo-depoPendatang Asing Tanpa Izin (PATI) di bawah JabatanPenjara Malaysia

Sistem dan Proses

Pelbagai usaha telah dilakukan bagi meningkatkan kualitipenyampaian perkhidmatan JPA. Antara alternatif terbaik adalahmelalui penggunaan secara meluas sistem dan aplikasi komputer:

Systems and Processes

Numerous efforts have been carried out to increase the quality ofservices by the PSD. Among the best initiatives are the widespreaduse of systems and computer applications:p gg p p y p pp

Amalan ‘paper-less’ sentiasa dilaksanakan di JPA ‘Paper-less’ culture is widely practised in the PSD


• Pemantapan Pelaksanaan Pengenalpastian Kompetensi • Strengthening The Implementation of Competencyp g p p

JPA telah membangunkan Rangka Pengenalpastian Kompetensi(CI) bermula pada tahun 2004 untuk mengukur kompetensiseorang penjawat awam dari segi generik, fungsian, teknikal,ICT, tingkah laku dan bahasa. Model ini dapat mengenal pasti

g g p p yIdentification

The Competency Identification (CI) framework was developed in2004 by the PSD to measure the competency level of civilservants on generic, functional, technical, ICT, behavioural andlanguage aspects. This framework helps to identify the, g p g p

tahap serta jurang kompetensi seseorang penjawat itu. Maklumatini akan membantu seseorang penjawat mengambil tindakanuntuk meningkatkan kompetensi dan prestasinya seperti yangdikehendaki oleh jawatan yang disandang.

Pada tahun 2008, JPA telah memantapkan lagi Model

g g p p ycompetency level of officers. The information will help civilservants to take appropriate action to develop their competenciesand performance as required by their posts.

In 2008, the PSD strengthened the implementation of theCompetency Identification Framework through the competency-, p g

Kompetensi melalui pendekatan pengurusan sumber manusiayang strategik berasaskan kompetensi bagi:

• Menyokong pelaksanaan Sistem Maklumat PengurusanSumber Manusia (HRMIS) memandangkan Model inimerupakan salah satu sub-modul HRMIS

p y g p ybased human resource management to :

• support Human Resource Management Information Systemimplementation (HRMIS) as it is one of the HRMIS submodulesmerupakan salah satu sub modul HRMIS

• Membolehkan penilaian pencapaian kompetensi padatahun 2008 dibuat yang merupakan salah satu KPI semuaPengarah Bahagian di JPA.

modules

• enable competency achievement evaluation in 2008 as it isone of the KPIs that has been identified for all PSD DivisionDirectors.

• Pemantapan Pangkalan Repositori Ilmu Sumber Manusia • Strengthening of the Public Sector Human Resourcep g pSektor Awam

Pangkalan Repositori Ilmu Sumber Manusia Sektor Awam(PRISMA-HRMIS) telah dibangunkan di JPA sebagai satukaedah bersepadu untuk mengenal pasti, mengurus danberkongsi aset maklumat melalui penyebaran secara elektronik.

g gKnowledge Repository

The Public Sector Human Resource Knowledge Repository(PRISMA-HRMIS) has been developed by the PSD as anintegrated method to identify, manage and share informationelectronically. PRISMA-HRMIS was developed in 2001 and hasg p y

PRISMA-HRMIS yang telah mula dibangunkan sejak tahun 2001sentiasa melalui fasa penambahbaikan. PRISMA-HRMIS kiniboleh dicapai melalui url kb.eghrmis.gov.my:31807/ dan bolehdigunakan oleh semua pegawai kumpulan Pengurusan danProfesional secara intranet. Dengan pemantapan PRISMA-HRMIS, warga JPA mendapat satu pustaka ilmu untuk rujukan

y pundergone continuous improvement. It can now be accessedthrough url kb.eghrmis.gov.my:31807/ can be used by the PSDManagement and Professional Group officers. Withimprovements in PRISMA-HRMIS, PSD officers now haveaccess to a knowledge library to help improve their effectiveness.

, g p p jdalam meningkatkan kecekapan mereka.

Aplikasi berasaskan web dilaksanakan secara meluas di JPA Web-based applications are widely used in the PSD


• Sistem Maklumat Eksekutif

Sehingga 31 Disember 2008, sebanyak 1,264 laporanmenggunakan Sistem Maklumat Eksekutif telah dikeluarkanuntuk kegunaan Parlimen, Jabatan Perangkaan, BadanPencegah Rasuah dan syarikat-syarikat swasta.

• Executive Information System

Up to 31st December 2008. 1,264 reports have been produced forParliament, the Statistics Department, the Anti-Corruption Agencyand private companies

• Surat Pengesahan Diri Secara Online

Pelaksanaan penggunaan Surat Pengesahan Diri danPengakuan Pegawai secara online di semua 135 hospital dibawah Kementerian Kesihatan Malaysia.

• Electronic Guarantee Letter

One hundred and thirty five (135) hospitals under the Ministry ofHealth have already implemented the Electronic Guarantee Letter(e-GL) for civil servants. Laporan sumber manusia sektor awam yang cepat dan tepat dikeluarkan oleh

Si t M kl t Ek k tif

• Urusan HRMIS

Sistem Maklumat EksekutifPrompt and accurate reports are generated from the

Executive Information System

Pelaksanaan HRMIS secara amnya telah menampakkanperkembangan yang sangat positif dan bertambah secaramendadak pada tahun 2008. Jumlah bilangan pengguna,transaksi dan login HRMIS bagi 2008 ditunjukkan di bawah.

HRMIS' T ti• HRMIS's Transaction

The implementation of HRMIS has shown significant progressand rapidly increased in 2008. The number of users, transactionsand logins on HRMIS for 2008 is indicated below:

P kPerkaraSubject 2008

Bil. Transaksi HRMISNo. of HRMIS Transactions 3,370,900

Bil. Pengguna HRMISN f HRMIS U 137,789No. of HRMIS Users ,

Bil. Login HRMISNo. of HRMIS Logins 1,616,060

Bilangan Pengguna / Transaksi / Login HRMIS Bagi Tahun 2008Number of HRMIS Users / Transactions / Logins for Year 2008

Dasar Keselamatan ICT JPA (DKICT) versi 2.0 dilancarkan pada 15 Oktober 2008

JPA ICT Safety Policy (DKICT) version 2.0 was launched on 15th October 2008


• Sistem Interaksi Online • Online Interaction System

Pemantapan dan reka bentuk Sistem Interaksi Online untukProgram Khas Hari Bersama Pelanggan Secara Maya (e-Pelanggan) telah dilaksanakan dengan pembangunan semulasistem menggunakan AJAX programming bagi meningkatkankeselamatan sistem. Sistem e-Pelanggan JPA telah ditanda aras

y

The Online Interaction System for the virtual PSD Day WithClients (e-Client) was strengthened with system redevelopmentusing AJAX programming to increase system security. e-Clienthas been widely adopted by other government agencies such asthe Ministry of Works, Natural Resources and Environment

• Pemasangan Talian EG*Net bagi Pelaksanaan Aplikasi HRMIS • Installation of EG*Net Line for the Implementation of HRMIS

ggdan dilaksanakan penggunaannya di agensi-agensi Kerajaanseperti Kementerian Kerja Raya, Kementerian Sumber Asli danAlam Sekitar serta Kementerian Perumahan dan KerajaanTempatan.

y ,Ministry and Housing and Local Government Ministry.

Status pemasangan talian EG*Net mengikut Kementerian danSUK sehingga 31 Disember 2008 seperti berikut:

Bil. AgensiNo. of Agencies

Talian SiapInstalled Lines

Dalam ProsesInstallation In Progress

CatatanRemarks

The status of the installation of EG*Net line by ministry and statesecretariats up to 31st December 2008 is as in table below:

KementerianMinistries 27 27 - Selesai

Completed

Pentadbiran Setiausaha Kerajaan NegeriState Secretaries’ Offices

13 12 1* *SUK Sabah*State Secretary is Office SabahState Secretaries Offices

Agensi di bawah KementerianAgencies under the Ministries 200 194 1*

*Perbadanan Sisa PepejalAgensi diasingkan (4)PRDM (1)

A i di b h P t dbiSUK Sabah (76)St t S t i Offi S b hAgensi di bawah Pentadbiran

Setiausaha Kerajaan NegeriAgencies under the State Secretaries’ Offices

485 275 210

State Secretary is Office Sabah(76)SUK Sarawak (73)State Secretary is Office Sarawak(73)

Status Pemasangan Talian EG*Net Mengikut Kementerian dan SUK Sehingga 31 Disember 2008

• Pemantapan Infrastruktur Rangkaian JPA*Net

Migrasi ke Mail Server Exchange dilaksanakan bagi memastikansistem e-mel JPA berada pada tahap ketersediaan dan prestasi

• Fortifying JPA*Net Network Infrastructure

Migration to Mail Server Exchange was implemented to ensurethe PSD’s email system is always in a state of readiness and

Status Pemasangan Talian EG*Net Mengikut Kementerian dan SUK Sehingga 31 Disember 2008Status of Installation EG*Net Line by Ministry and State Secretary’s Office as of 31st December 2008

yang baik selaras dengan surat arahan MAMPU berkaitanlangkah-langkah pemantapan pelaksanaan sistem e-melelektronik di agensi-agensi Kerajaan.

Pemantapan keselamatan infrastruktur JPA*Net telahdilaksanakan dengan pemasangan firewall dan Antivirus

y yperforms well in accordance with MAMPU’s guidelines on theprocedural use of electronic mail at government agencies.

Security systems such as Firewall and Antivirus Gateway wereinstalled to increase the management and control of network

Gateway bagi meningkatkan pengurusan dan kawalankeselamatan rangkaian.

Pemantauan dan pengemaskinian perisian Antivirus Gatewaydari semasa ke semasa telah berjaya mengurangkan ancamanvirus dari dalam dan luar JPA. Rajah di bawah menunjukkan

gsecurity.

The continuous monitoring and updating of the Antivirus Gatewaysoftware successfully reduced external as well as internal virusthreats to the PSD in 2008 as indicated below.

jumlah ancaman virus mengikut bulan bagi tahun 2008.




250 000

150,000

200,000

250,000

50,000

100,000

0

P t T dbi U K l t ICT JPA

JanJan

FebFeb

MacMarch

AprApr

JunJune

JulJuly

MeiMay

OgosAug

SepSept

OktOct

NovNov

DisDec

Monthly Virus Threats for Year 2008Jumlah Ancaman Virus Mengikut Bulan Bagi Tahun 2008

E h t f JPA ICT S it Ad i i t ti• Pemantapan Tadbir Urus Keselamatan ICT JPA

• Dasar Keselamatan ICT JPA (DKICT) versi 2.0 telah dilancarkanpada 15 Oktober 2008

• Penubuhan Jawatankuasa Keselamatan ICT JPA

• Enhancement of JPA ICT Security Administration

• JPA ICT Safety Policy (DKICT) version 2.0 was launched on 15th

October 2008

• Establishment of JPA ICT Security Committee

• Penubuhan Pasukan Tindak Balas Insiden Keselamatan ICT(JPACERT)

• Establishment of ICT Security Incident Response Team(JPACERT)

Kemuafakatan sesama warga amat digalakkan untuk mewujudkan suasana harmoni di tempat kerjaCooperation among staff is encouraged to create a harmonious working environment


SarR e m u raan

n e r a t i o n dann a n d W Keb

W e l f a r e ajikaan

Elaun dan KemudahanAllowances and Benefits

Wahana PemikiranChannels for Thinking94

86

Channels for Thinking

Dasar Baru Pasca Perkhidmatan New Post-Service Policies 97

Majlis Sambutan Hari Pekerja Sektor Awam telah dirasmikan oleh Y.A.B. Dato’ Seri Abdullah Haji Ahmad Badawi, Perdana Menteri Malaysia pada 10 Mei 2008The Rt. Hon. Dato’ Seri Abdullah Haji Ahmad Badawi, Prime Minister Malaysia

officiated at the Public Sector Workers’ Day on 10th May 2008


Saraan dan KebajikanPerks and Welfare

Setiap warga JPA mempunyai peranan dan tanggungjawab masing-masing untuk memastikan jabatan ini menjadi terbaik dan diseganiEach PSD staff has their respective role and responsibility to ensure the department becomes the best and well-respected

Perkhidmatan awam terbukti majikan terbaik dalam menjaga kebajikan pekerjanya. Melalui JPA, kebajikankakitangan awam sentiasa dipelihara melalui dasar-dasar pemberian faedah dan kebajikan yang dari

k dik ji d dik ki i S t b i h i b k kitsemasa ke semasa dikaji dan dikemas kini. Sementara bagi menghargai sumbangan kakitangan yangsudah bersara pula, faedah persaraan mereka sentiasa dititikberatkan. Melalui dasar-dasar baru persaraan,bukan sahaja bakal pesara menikmati faedah malah mereka yang telah bersara dan penerima pencen jugaturut menerima tempiasnya.

The public service has proven to be an employer of choice in terms of caring for the welfare of itsemployees. The PSD has always been taken care of the welfare of public servants through policies on theemployees. The PSD has always been taken care of the welfare of public servants through policies on thegrant of benefits. These policies are continuously reviewed and updated. In appreciation of thecontribution of retirees, their retirement benefits have also been given due attention. As such, newretirement policies have not only benefited those who are about to retire but also those who have retiredand pension recipients.




Jasa dan sumbangan setiap anggota adalah landas kecemerlangan The deeds and contributions of each member of a workforce are theJasa dan sumbangan setiap anggota adalah landas kecemerlangansesebuah organisasi. Dalam usaha menghargai sumbangan yangdicurahkan anggota perkhidmatan awam, JPA terus menggubaldasar berkaitan elaun dan kemudahan anggota perkhidmatan awamdi samping urusan persaraan dan tamat perkhidmatan seperti skimpersaraan, umur persaraan dan juga formula pengiraan faedahpersaraan

The deeds and contributions of each member of a workforce are thebases for organisational excellence. In recognition of the contributionof the public service workforce, the PSD continues to formulatepolicies relating to allowances and benefits in addition to post-servicematters such as pensions, retirement age and the formula for thecalculation of retirement benefits.

persaraan.

Elaun dan Kemudahan

Sebanyak 17 elaun dan kemudahan telah diluluskan sepanjangtahun 2008 yang merupakan dasar baru serta penambahbaikan

Allowances and Benefits

Seventeen (17) allowances and perks were approved throughout2008 comprising both new policies and improvements to current

• Kemudahan Tambang Mengunjungi Wilayah Asal Bagi

tahun 2008 yang merupakan dasar baru serta penambahbaikankepada dasar sedia ada. Dengan kelulusan elaun dan kemudahantersebut, pelbagai skim perkhidmatan telah mendapat manfaatdaripadanya.

• Free Passage for Visiting Place of Origin

p g p ppolicies. These benefits have benefited several schemes ofservice.

• Kemudahan Tambang Mengunjungi Wilayah Asal BagiPegawai Yang Bertukar Wilayah

Kemudahan tambang mengunjungi wilayah asal disediakankepada penjawat awam yang bertukar wilayah sebagai suatukemudahan untuk membolehkan pegawai dan ahli keluarganyamengunjungi wilayah asal Kemudahan ini diberi sekali dalam

• Free Passage for Visiting Place of Origin

Free passage for visiting an employee’s region of origin wasapproved via Service Circular No. 22 of 2008 effective from 1st

January 2009 as a benefit to enable public servants and theirfamily members who have been transferred to serve in anothermengunjungi wilayah asal. Kemudahan ini diberi sekali dalam

tempoh satu tahun perkhidmatan pegawai di wilayah penempatan.Kemudahan ini dilaksanakan melalui Pekeliling PerkhidmatanBilangan 22 Tahun 2008 dan berkuat kuasa mulai 1 Januari 2009.

• Pembayaran Tahunan dan Bayaran Khas Prestasi

family members who have been transferred to serve in anotherregion to visit their region of origin. The incentive is given onceevery year of service outside their region of origin.

• Annual Payment and Special Performance Payment• Pembayaran Tahunan dan Bayaran Khas Prestasi

Semasa membentangkan Bajet 2009, Y.A.B. Perdana Menteritelah mengumumkan pemberian imbuhan tahunan dan bayarankhas prestasi sebagai menghargai peningkatan produktiviti dansumbangan pegawai perkhidmatan awam dalam mencapaimatlamat pembangunan negara Kadar yang diluluskan adalah

Annual Payment and Special Performance Payment

In the 2009 Budget Speech, Rt. Hon. Prime Minister announcedthat the Government had agreed to grant an Annual Paymentand Special Performance Payment for 2008. This payment wasgiven by the Government to recognise the contributions andservices made by public servants The annual payment is onematlamat pembangunan negara. Kadar yang diluluskan adalah

sebanyak satu bulan gaji atau minimum RM1,000 bagi pegawaiyang genap satu tahun perkhidmatannya dalam tahun 2008.Keputusan ini telah dilaksanakan melalui Pekeliling PerkhidmatanBilangan 13 Tahun 2008.

services made by public servants. The annual payment is onemonth salary or a minimum of RM1,000 for those officers whohad completed one full year of service in 2008. This decision wasimplemented via Service Circular No. 13 of 2008.

Ti Off t Ci il S t Wh P f P t lli D t• Pelepasan Waktu Bekerja Kepada Pegawai PerkhidmatanAwam Yang Menjalankan Tugas Rondaan di Bawah SkimRondaan Sukarela Kawasan Rukun Tetangga

Kerajaan telah bersetuju memberi pelepasan waktu bekerjakepada pegawai perkhidmatan awam yang menjalankan tugas

S S

• Time-Off to Civil Servants Who Perform Patrolling DutyUnder the Voluntary Patrol Scheme of ‘Rukun Tetangga’

The Government has agreed to provide time-off to allgovernment servants who perform patrolling duty under theV l t P t l S h Th d ti f th ti ff i b drondaan di bawah Skim Rondaan Sukarela. Tempoh pelepasan

waktu bekerja yang dibenarkan adalah mengikut tempoh sebenarmeronda tertakluk kepada tempoh minimum rondaan selamaempat jam secara berterusan selepas jam 12 malam. Pelepasanwaktu bekerja ini dilaksanakan melalui Pekeliling PerkhidmatanBilangan 23 Tahun 2008 dan berkuat kuasa mulai 1 Januari 2009.

Voluntary Patrol Scheme. The duration of the time-off is basedon the actual time on patrolling duty subject to a minimum of fourhours continuous duty after 12:00 midnight. The time-offprocedure was implemented through Service Circular No. 23 of2008, effective from 1st January 2009.




• Kadar Cuti Rehat Tahunan dan Tawaran Opsyen Annual Vacation Leave Entitlement and Option OfferKadar Cuti Rehat Tahunan dan Tawaran Opsyen

Kadar baru kemudahan cuti rehat tahunan bagi pegawaiperkhidmatan awam, Perkhidmatan Polis DiRaja Malaysia,Perkhidmatan Pegawai Penguat Kuasa Maritim dan PegawaiLain-lain Pangkat Penguat Kuasa Maritim serta PerkhidmatanAngkatan Tentera Malaysia telah dilaksanakan melalui Pekeliling

Annual Vacation Leave Entitlement and Option Offer

The new entitlement for annual vacation leave for officers in the civilservice, Malaysian Police Service, Malaysian Maritime EnforcementOfficers Service and Maritime Enforcement Officers of Other Ranksas well as Malaysian Armed Forces was implemented throughService Circular No 14 of 2008 Service Circular No 15 of 2008Angkatan Tentera Malaysia telah dilaksanakan melalui Pekeliling

Perkhidmatan Bilangan 14 Tahun 2008, Pekeliling PerkhidmatanBilangan 15 Tahun 2008, Pekeliling Perkhidmatan Bilangan 16Tahun 2008 serta Surat Pelaksanaan Jabatan PerkhidmatanAwam Bilangan JPA 43/7 Klt. 8 (1) berkuat kuasa mulai 1 Januari2009. Kadar baru ini berkuat kuasa ke atas semua pegawailantikan mulai 1 Januari 2009 serta pegawai yang sedang

Service Circular No. 14 of 2008, Service Circular No. 15 of 2008,Service Circular No. 16 of 2008 and Implementation Letter of PublicService Department No. JPA 43/7 Klt.8(1), respectively with effectfrom 1st January 2009. The new rate of annual vacation leave willautomatically be applicable for newly appointed officers, beginning1st January 2009 and to all serving officers who had agreed to opt forthe new rate of annual leave as stipulated in the service circularslantikan mulai 1 Januari 2009 serta pegawai yang sedang

berkhidmat yang telah bersetuju untuk memilih kadar cuti rehattahunan sebagaimana yang ditetapkan dalam pekeliling-pekelilingperkhidmatan yang berkenaan.

• Jadual Gaji Khas Untuk Penyandang

the new rate of annual leave as stipulated in the service circulars.

• Management of Personal-to-Holder Salary Schedules

Personal-to-holder (PTH) salary schedules are prepared forpersonnel whose maximum salary structure at the new posts

Jadual gaji khas untuk penyandang (KUP) disediakan khas untukpegawai yang mana gaji jawatan lamanya tidak dapat ditampungoleh gaji maksimum dalam struktur gaji jawatan baru berikutandaripada urusan pinjaman/pertukaran sementara, kenaikanpangkat secara lantikan (KPSL) dan urusan tukar lantik. Sebanyak884 permohonan jadual gaji KUP telah diselesaikan pada tahun

p y pcannot accommodate salaries received in their previous posts.The need for PTH salary schedules may arise in cases ofpromotion through appointment, temporary transfer / secondmentor changes in schemes of service. A total of 884 applications forPTH salary schedules was completed in 2008 as shown in thetable below:884 permohonan jadual gaji KUP telah diselesaikan pada tahun

2008 seperti dinyatakan dalam jadual di bawah:

Jenis Permohonan Types of Application Jumlah Kelulusan Total Approved

Pinjaman / Pertukaran SementaraPinjaman / Pertukaran SementaraSecondment/Temporary Transfer 62

Kenaikan Pangkat Secara Lantikan (KPSL)Promotion Through Appointment 32

Pertukaran PelantikanTransfer of Appointment 790Transfer of Appointment

Jumlah Total 884

Jenis Permohonan Jadual Gaji KUPTypes of Application Through PTH

• Pemberian Wang Tunai Sebagai Gantian Bagi Cuti RehatYang Tidak Dapat Dihabiskan oleh Pegawai Lantikan SecaraKontrak

Pegawai lantikan secara kontrak di bawah Pekeliling

Cash Reward to Contract of Service Officers In Lieu ofUnfinished Vacation Leave

Officers appointed on contract of service under Service Circular No.Perkhidmatan Bilangan 2 Tahun 2008 boleh diberi wang tunaisebagai gantian bagi kemudahan cuti rehat yang tidak dapatdihabiskan, tertakluk kepada maksimum sebanyak lapan hari atau1/4 daripada kadar cuti rehat untuk setahun bagi setiap tahunperkhidmatan secara kontrak. Pemberian ini dilaksanakan melaluiSurat Pekeliling Perkhidmatan Bilangan 17 Tahun 2008 yang

2 of 2008 are eligible to be compensated with cash reward forunfinished annual vacation leave, subject to a maximum of eightdays or a quarter of the total annual leave entitlement for each yearof contractual service. This facility was implemented through ServiceCircular No.17 of 2008, with effect from 1st January 2009.

berkuat kuasa mulai 1 Januari 2009.




• Bayaran Insentif Jurulatih Sukan • Incentive Payment To Sports CoachesBayaran Insentif Jurulatih Sukan

Berkuat kuasa mulai 1 Januari 2008, Insentif Jurulatih Sukandibayar kepada pegawai Perkhidmatan Pendidikan yang bertugassebagai jurulatih bagi Program Bakat Muda di PusatKecemerlangan Sukan, Kementerian Pelajaran Malaysia. Bayaranini dibayar mengikut tahap kemahiran yang dimiliki pada kadar

Incentive Payment To Sports Coaches

Effective 1st January 2008, an incentive payment will be paid toall Education Service officers who serve as coaches in theCentres for Sports Excellence under the Ministry of Education.Rates are as shown below:

ini dibayar mengikut tahap kemahiran yang dimiliki pada kadarseperti berikut:

Tahap KemahiranSkill Levels

Kadar Sebulan (RM)Rate Per Month (RM)

Tahap 1Level 1 225

Tahap 2Level 2 300

Tahap 3Level 3 375

Bayaran Insentif Jurulatih SukanIncentive Payment To Sports Coaches

• Pembentukan Jadual Gaji Matriks Bagi Skim PerkhidmatanBersepadu Suruhanjaya Pencegahan Rasuah Malaysia

• The Establishment of Matrix Salary Schedules forIntegrated Schemes of Service in the Malaysian AntiC ti C i i

Berikutan penubuhan Suruhanjaya Pencegahan RasuahMalaysia (SPRM) berkuat kuasa melalui pindaan AktaPencegahan Rasuah 1997 (Akta 575), pembentukan Jadual GajiMatriks (JGM) bagi Perkhidmatan Bersepadu PenolongP i Si t / P i Si t d i G d 29 hi

Corruption Commission

The Malaysian Anti Corruption Commission (MACC) wasestablished to enhance the effectiveness of corruptionprevention in this country. Following the establishment ofMACC, the Matrix Salary Schedules for the integrated schemef i f A i t t I ti ti Offi / I ti tiPegawai Siasatan / Pegawai Siasatan dari Gred 29 hingga

Turus III telah digubal dan dilaksanakan melalui PekelilingPerkhidmatan Bilangan 25 Tahun 2008 berkuat kuasa mulai 1Januari 2009. Pegawai dalam perkhidmatan siasatan BadanPencegah Rasuah (BPR) sedia ada yang terdiri dari skimperkhidmatan Pegawai Siasatan, Penolong Pegawai Siasatand P b t Si t dit k l tik k ki khid t

of service for Assistant Investigation Officer / InvestigationOfficer has been formulated and implemented through ServiceCircular No.25 of 2008, effective from 1st January 2009. AntiCorruption Agency (ACA) officers who are currently under theInvestigation scheme of service, which comprises InvestigationOfficer / Assistant Investigation Officer / Investigative Assistant,

ill b i l d i th t f f i t t t th ldan Pembantu Siasatan ditukar lantik ke skim perkhidmatanbersepadu Penolong Pegawai Siasatan / Pegawai Siasatantertakluk kepada syarat-syarat yang ditetapkan.

Di samping itu, kaedah pelarasan gaji bagi pertukaranpelantikan skim perkhidmatan Pegawai Siasatan, PenolongP i Si t d P b t Si t BPR k d ki

will be involved in the transfer of appointment to the newly-formed integrated scheme of service for Assistant InvestigationOfficer / Investigation Officer subject to terms and conditions.

In addition, the procedures for salary adjustment regarding thetransfer of appointment from the Investigation Officer scheme of

i D t A i t t I ti ti Offi h fPegawai Siasatan dan Pembantu Siasatan BPR kepada skimperkhidmatan bersepadu Penolong Pegawai Siasatan / PegawaiSiasatan SPRM telah disediakan.

service, Deputy Assistant Investigation Officer scheme ofservice and Investigation Assistant scheme of service of theACA to the integrated scheme of service for AssistantInvestigation Officer / Investigation Officer of the MACC wereprepared.




• Kelulusan Elaun-Elaun kepada Perkhidmatan Polis • Allowances Approval for Police Servicep

Sebagai menghargai perkhidmatan yang diberikan oleh PolisDiRaja Malaysia (PDRM) kepada negara, Kerajaan telah bersetujuuntuk meluluskan elaun-elaun seperti berikut:

• Elaun Pakaian Seragam bagi Pasukan Sukarela PDRM • Uniform Allowance for the Volunteer Corp of RMP has

pp

In recognition of the services provided by the Royal MalaysianPolice Force (RMP) to the country, the Government has agreedto revise the rates of the following allowances:

g gdinaikkan antara 33 peratus hingga 100 peratus berkuatkuasa mulai 1 Julai 2008

pbeen increased between 33 percent to 100 percenteffective 1st July 2008

• Bayaran Insentif Penerbangan Unit Udara PDRM dinaikkanantara 14 peratus hingga 50 peratus berkuat kuasa mulai 1September 2008

• Incentive Payment for Pilots in the RMP Air Force Unit hasbeen increased between 14 percent to 50 percent effective1st September 2008

• Bayaran Insentif Jurutera Penyelenggara Kapal UdaraBerlesen, Unit Udara PDRM dibayar berdasarkan klasifikasiberat pesawat udara berkuat kuasa mulai 1 September 2008

• Bayaran Insentif Ketukangan PDRM diberikan kepadaPemeriksa Cap Jari PDRM Gred N17, N22, dan N26 ataskadar RM75 dan RM150 sebulan berkuat kuasa mulai 1

• Incentive Payment for Licensed Aircraft MaintenanceEngineers in RMP Air Force Unit has been increased andpayment is based on the aircraft weight classificationeffective 1st September 2008

• Incentive Payment for Trade will be given to RMPkadar RM75 dan RM150 sebulan berkuat kuasa mulai 1September 2008

• Bayaran Insentif Khas Polis kepada semua pegawai dananggota polis Diraja Malaysia daripada RM100 kepadaRM200 sebulan berkuat kuasa mulai 1 Januari 2009

• Bayaran Insentif Ketukangan PDRM dinaikkan sebanyak 50

Incentive Payment for Trade will be given to RMPFingerprint Examiners Grade N17, N22 and N26 at RM75and RM150 monthly effective 1st September 2008

• Special Incentive Payment for Police has been increasedfrom RM100 to RM200 monthly effective 1st January 2009

• Bayaran Insentif Ketukangan PDRM dinaikkan sebanyak 50peratus daripada kadar sedia ada berkuat kuasa mulai 1Januari 2009

• Bayaran Insentif Penyiasatan PDRM atas kadar RM300sebulan diberikan kepada pegawai siasatan PDRM diJabatan Siasatan Jenayah, Jabatan Siasatan Jenayah

• Incentive Payment for Trade in RMP has been increased50 percent from the current rate effective 1st January 2009

• Incentive Payment for Investigative Work will be providedat the rate of RM300 per month to police investigationofficer working in the Criminal Investigation Department,N ti I ti ti D t t C i l C iNarkotik, Jabatan Siasatan Jenayah Komersial, Trafik, Marin

dan ketua-ketua balai polis berkuat kuasa mulai 1 Januari2009.

Narcotics Investigation Department, Commercial Crime,Traffic, Marine Investigation Department and officers incharge of Police Stations (OCS) effective 1st January 2009.

Perbarisan Tamat Latihan Kursus Asas Inspektor (Awam) bertarikh 12 April 2008 di Dataran Kawat PULAPOL Kuala Lumpur Passing Out Parade of the Basic Inspector Course on 12th April 2008 at the PULAPOL Square, Kuala Lumpur


• Pemberian Tambahan Kenaikan Gaji Kepada Pegawai • Additional Salary Increase for Officers of the Maritimej p gPenguat Kuasa Agensi Penguatkuasaan Maritim Malaysia

Kerajaan telah melaksanakan pemberian kenaikan gaji kepadaseluruh pegawai perkhidmatan awam melalui PekelilingPerkhidmatan Bilangan 7 Tahun 2007 yang berkuat kuasa mulai1 Julai 2007. Kerajaan juga telah melaksanakan pemberian

yEnforcement Agency

The Government has granted an increase in salary for all publicservants through Service Circular No. 7 of 2007, effective 1st

July 2007. In addition, an additional 20 percent of the salaryincrease was also approved for the Armed Forces and the Royalj j g p

tambahan 20 peratus atas kadar kenaikan gaji kepadaPerkhidmatan Angkatan Tentera Malaysia dan PerkhidmatanPolis DiRaja Malaysia.

Berdasarkan fungsi tugas dan tanggung jawab yangdilaksanakan, Kerajaan telah bersetuju supaya Perkhidmatan

pp yMalaysian Police Force.

Based on the service and responsibility carried out, theGovernment has agreed to extend the additional 20 percent, j j p y

Pegawai Penguat Kuasa Maritim dan Pegawai Lain-lain PangkatPenguat Kuasa Maritim, Agensi Penguatkuasaan MaritimMalaysia diberi tambahan kenaikan sebanyak 20 peratus ataskadar kenaikan gaji yang telah dinikmati oleh seluruh pegawaiperkhidmatan awam. Sehubungan itu, Surat PekelilingPerkhidmatan Bilangan 16 Tahun 2008 telah dikeluarkan bagi

g psalary increase to Maritime Enforcement Officers Service andMaritime Enforcement Officers of Other Ranks of the MalaysianMaritime Enforcement Agency. This decision was implementedvia Service Circular Letter No. 16 of 2008 effective 1st January2009.

g gmelaksanakan keputusan Kerajaan dan berkuat kuasa pada 1Januari 2009.

• Pemanjangan Bayaran Insentif Penerbangan

Kerajaan telah bersetuju memanjangkan bayaran insentif

• Extension of Flying Incentive Payment

The Government has decided to extend the Flying IncentiveKerajaan telah bersetuju memanjangkan bayaran insentifpenerbangan Angkatan Tentera Malaysia kepada Juruterbangdan Anak Kapal Cawangan Operasi Udara, AgensiPenguatkuasaan Maritim Malaysia berkuat kuasa mulai 1September 2008 mengikut kadar seperti berikut:

The Government has decided to extend the Flying IncentivePayment of the Armed Forces to the Pilots and Air Crew in theAir Operations Branch of Malaysian Maritime EnforcementAgency effective 1st September 2008 based on the followingrates:

K d S b l (RM) | M thl R t (RM)

PangkatPost

Kadar Sebulan (RM) | Monthly Rate (RM)

LatihanTraining

Operasi | Operation

JurulatihTraining Officer

Kursus Peralihan Pesawat

Pembantu Juruterbang Juruterbang

Pilot OfficerFlight Transition Course

Co-Pilot Pilot

Leftenan Komander Maritim dan ke AtasMaritime Lieutenant Commander and Above - - 2,500 3,500 4,000

Leftenan Maritim 600 1 600 2 500 3 500 4 000Maritime Lieutenant 600 1,600 2,500 3,500 4,000

Leftenan Madya MaritimMaritime Sub-Lieutenant 600 1,300 2,000 3,000 3,500

Leftenan Muda MaritimMaritime Acting Sub-Lieutenant 600 1,000 1,500 2,000 -Maritime Acting Sub Lieutenant

Anak KapalAir Crew 400 1,000 1,000 1,000 1,000

Kadar Bayaran Insentif Penerbangan Agensi Penguatkuasaan Maritim MalaysiaRates for Flying Incentive Payment for the Malaysian Maritime Enforcement AgencyRates for Flying Incentive Payment for the Malaysian Maritime Enforcement Agency




• Extension of PASKAL Incentive Payment• Pemanjangan Bayaran Insentif PASKAL

Sambutan Hari Maritim oleh Agensi Penguatkuasaan Maritim Malaysia bertempat di Pejabat Wilayah Timur, KuantanMalaysian Maritime Enforcement Agency Maritime Day in Eastern Region Office Kuantan

• Extension of PASKAL Incentive Payment

The Government has agreed to extend the Incentive Payment forthe Naval Special Force (NSF) of the Royal Malaysian Navy tothe Special Action and Rescue Team of the Malaysian MaritimeEnforcement Agency effective 1st January 2009 based on yearsof service at the following rates:

• Pemanjangan Bayaran Insentif PASKAL

Kerajaan telah bersetuju meluluskan pemanjangan BayaranInsentif PASKAL Tentera Laut DiRaja Malaysia kepada PasukanTindakan Khas dan Penyelamat Agensi Penguatkuasaan MaritimMalaysia berkuat kuasa mulai 1 Januari 2009 mengikut kadarberdasarkan tahun perkhidmatan seperti berikut:

• Pemanjangan Bayaran Insentif Menyelam

Kerajaan telah bersetuju meluluskan pemanjangan BayaranInsentif Menyelam Angkatan Tentera Malaysia kepada Pasukan

• Extension of Incentive Payment for Diving

The Government has agreed to extend the Incentive PaymentFor Diving of the Armed Forces to the Divers of the Malaysian

of service at the following rates:berdasarkan tahun perkhidmatan seperti berikut:

y g y pMenyelam, Agensi Penguatkuasaan Maritim Malaysia berkuatkuasa mulai 1 Januari 2009 mengikut kadar seperti berikut:

KategoriCategory

Kadar Sebulan (RM)Monthly Rate (RM)

g yMaritime Enforcement Agency effective 1st January 2009 basedon the following rates:

Tahun Perkhidmatan Year of Service

Kadar Sebulan (RM)Monthly Rate (RM) Category Monthly Rate (RM)

Penyelam RanjauClearance Divers 250

Penyelam KapalShip Divers 100

Year of Service Monthly Rate (RM)

1-10 600

11-15 750

16 dan ke atas 16 and above 900 Ship Divers

Kadar Bayaran Insentif Menyelam Agensi Penguatkuasaan Maritim Malaysia

Rates of Incentive Payment for Divers in the Malaysian Maritime Enforcement Agency

16 and above

Kadar Bayaran Insentif Pasukan Tindakan Khas Dan Penyelamat Agensi Penguatkuasaan Maritim Malaysia

Rates of Incentive Payment for the Special Action and Rescue Team of the Malaysian Maritime Enforcement Agency




• Penambahbaikan Kemudahan Bantuan Pelajaran • Improvements to Education AssistancePenambahbaikan Kemudahan Bantuan Pelajaran

Kerajaan sentiasa prihatin dan mengambil kira elemen kebajikanahli keluarga pegawai-pegawai perkhidmatan awam yangbertugas di luar negeri, termasuk memastikan peluang pendidikananak-anak pegawai tidak terjejas ketika berada di sesuatupenempatan Sehubungan dengan itu Kerajaan telah membuat

p

The Government seeks to continuously improve the welfare offamily members of officers serving in overseas missions includingthe education opportunities of the officer’s children. Improvementswere made to the Education Assistance perquisites under ServiceCircular No. 2 of 1994, whereby the Government bears the cost ofpenempatan. Sehubungan dengan itu, Kerajaan telah membuat

kajian dan semakan semula kepada kemudahan bantuanpelajaran di bawah Pekeliling Perkhidmatan Bilangan 2 Tahun1994. Kemudahan ini dipanjangkan bagi membiayai bayaran lainyang diwajibkan seperti berikut:

• Yuran peperiksaan utama

, ycharges deemed mandatory by the schools attended by theofficer’s children as follows:

• Main examination feesYuran peperiksaan utama

• Buku teks dan buku kerja / aktiviti mengikut kurikulumakademik yang ditetapkan

• Bayaran pemeriksaan kesihatan sekiranya keperluan inimerupakan syarat kemasukan ke sekolah

Main examination fees

• Text books and work / activity books required by theacademic curriculum

• Payment of medical examination if it is an entry requirementto the schoolmerupakan syarat kemasukan ke sekolah

• Yuran kelas tambahan bagi tujuan penyesuaian / peralihansistem pembelajaran / kemasukan ke gred yang setara dengangred sebelum itu

• 95 peratus yuran khas bagi pembelajaran anak-anak pegawai

to the school

• Fees for additional classes needed for orientation / change ofeducation system / entry to grade equivalent to previousgrade

• 95 percent of special fees for education of officer’s children95 peratus yuran khas bagi pembelajaran anak anak pegawaiyang mempunyai masalah kurang upaya mental sepertiautisme dan dyslexia untuk mengikuti sistem pembelajaranbiasa di penempatan yang tiada kemudahan pembelajarankhas berkenaan

• Yuran untuk mengikuti projek / aktiviti sekolah yang diwajibkan

95 percent of special fees for education of officer s childrenwith learning disabilities such as autism and dyslexia so as toenable them to participate in the normal school system wherethe needed special education programmes are not available

• Fees for participation in school projects / activities, which arecompulsory for fulfillment of the academic curriculum, in theYuran untuk mengikuti projek / aktiviti sekolah yang diwajibkan

bagi memenuhi kurikulum akademik yang ditetapkan terhadkepada di dalam negara berkenaan sahaja

• Kemudahan Tambang Pulang ke Malaysia Kepada PegawaiYang Berkhidmat di Luar Negeri

• Return Fare to Malaysia for Officers Serving in OverseasMissions

compulsory for fulfillment of the academic curriculum, in thehost country

Yang Berkhidmat di Luar Negeri

Kerajaan turut mengambil langkah mempertingkatkankemudahan bagi pegawai perkhidmatan awam yang bertugas diluar negeri dengan memperuntukkan kemudahan baru iaitukemudahan tambang pulang ke Malaysia sekali bagi setiappenempatan di luar negeri atas tanggungan Kerajaan agar talian

Missions

The Government has further enhanced the benefits of officersserving in overseas missions by giving them the opportunity toreturn to Malaysia once for each foreign posting on governmentexpense so as to maintain family and social ties back home.

penempatan di luar negeri atas tanggungan Kerajaan agar taliansilatur rahim di tanah air tidak terputus ketika di perantauan.

.




Pegawai dan Kakitangan Konsulat Besar Malaysia di Frankfurt Meraikan Sambutan Hari Raya Aidil Fitri 2008 Personnel of the Consulate General of Malaysia, Frankfurt Celebrating 2008 Hari Raya Aidil Fitri

• Penarafan Penempatan Kesukaran

Sebanyak lima penempatan luar negeri ditarafkan sebagaipenempatan kesukaran pada tahun 2008 iaitu New Delhi,Chennai, Mumbai, Moscow dan Yangon. Dengan penarafan ini,pegawai di perwakilan Malaysia di negara-negara berkenaan

• Hardship Posts

Five Malaysian overseas missions were accorded hardshipstatus in 2008, bringing the total of all hardship posts to 27. Thefive missions are New Delhi, Chennai, Mumbai, Moscow andYangon With this designation officers are given a relief breakp g p y g g

layak menikmati kemudahan cuti beristirehat di mana pegawaidan keluarga dibenarkan pulang ke Malaysia atas tanggunganKerajaan atau bercuti di luar negara penempatan tertaklukkepada had tambang penerbangan tersebut tidak melebihijumlah tambang pergi-balik ke Malaysia.

Yangon. With this designation, officers are given a relief breakwhere the officer and family are allowed to return to Malaysia onGovernment expense or to go on leave abroad from their hostcountry subject to the airfare limited to the cost of return fare toMalaysia.

• Elaun Perbezaan Sara Hidup

Elaun Perbezaan Sara Hidup (EPSH) diberi sebagai imbuhankepada pendapatan pegawai yang berkhidmat di luar negeri bagimenampung perbezaan kos sara hidup yang lebih tinggi

• Differential Cost of Living Allowance

Differential Cost of Living Allowance (DCOLA) is paid in additionto an officer’s income to offset the higher cost of living whileserving in overseas missions DCOLA is continuously reviewedmenampung perbezaan kos sara hidup yang lebih tinggi

berbanding di Malaysia. Kajian semakan kadar EPSH dijalankansecara berterusan berikutan keadaan ekonomi global yangberubah-ubah serta peningkatan kos sara hidup di negara-negara penempatan. Pada tahun 2008, kadar baru EPSH telahdiluluskan bagi semua perwakilan Malaysia dengan peningkatankadar antara dua hingga 100 peratus

serving in overseas missions. DCOLA is continuously reviewedand in 2008, due to the uncertain global economic conditionsand the rise in the cost of living in the affected overseas posts,new DCOLA rates were approved with increases ranging from 2percent to 100 percent.

kadar antara dua hingga 100 peratus.




Wahana Pemikiran Channels of Thinking

Sebagai majikan yang prihatin kepada kebajikan pekerjanya,pelbagai wahana telah disediakan untuk mereka menyalurkanpendapat, pandangan serta buah fikiran. Antara saluran yangdisediakan di JPA ialah:

g

As an employer concerned over the wellbeing of its workforce,various platforms have been made available for employees toexpress their ideas and opinions. Among the channels provided inthe PSD are:

• Majlis Perhimpunan Hari Pekerja Sektor Awam 2008

Majlis Perhimpunan Hari Pekerja Sektor Awam 2008 telahdiadakan pada 10 Mei 2008 di Pusat Konvensyen AntarabangsaPutrajaya bertemakan ‘Sektor Awam Cemerlang, NegaraGemilang’ Majlis ini telah dirasmikan oleh Y A B Perdana

• Public Sector Workers’ Day Assembly 2008

The Public Sector Workers’ Day Assembly was held on 10th May,2008 at Putrajaya International Convention Centre (PICC) withthe theme ‘National Distinction through Public SectorExcellence’ The Rt Hon Prime Minister officiated at the eventGemilang . Majlis ini telah dirasmikan oleh Y.A.B. Perdana

Menteri dan dihadiri oleh Y.B. Menteri-Menteri Kabinet, KetuaSetiausaha Negara, Ketua Pengarah Perkhidmatan Awam,ketua-ketua jabatan dan wakil-wakil kesatuan sekerja dalamperkhidmatan awam. Bersempena dengan majlis tersebut,Y.A.B. Perdana Menteri telah mengumumkan pelbagaipenambahbaikan dalam perkhidmatan awam iaitu:

Excellence . The Rt. Hon. Prime Minister officiated at the eventwhich was attended by cabinet members, Chief Secretary to theGovernment, Director-General of Public Service, heads ofdepartments and union representatives in the public service.During the event, the Prime Minister announced various benefitsto the public service which include:

penambahbaikan dalam perkhidmatan awam iaitu:

• Opsyen pelanjutan umur persaraan wajib kepada 58 tahunmulai 1 Julai 2008

• Penghapusan ujian bertulis PTK bagi gred 1 hingga 16

• Kajian semula kaedah penilaian tahap kecekapan

• Option for extension of the retirement age from 56 to 58years effective 1st July 2008

• Abolition of the PTK written examination for grades 1 to 16

• Improvement of competency level assessment for other

• Penghapusan syarat penyusutan pencen terbitan

• Peningkatan tempoh maksimum sehingga 30 tahunperkhidmatan bagi pengiraan pencen

• Pemberian ex-gratia terbitan sekali gus kepada ibu ataubapa anggota berpencen yang meninggal dunia tanpa

grades

• Abolishment of depreciation of the derivative pension

• Calculation of pension for pensioners and pension recipientsbased on a maximum of 30 years of service

• Lump sum ex-gratia payment to parents of public servantsbapa anggota berpencen yang meninggal dunia tanpameninggalkan balu/duda atau anak.

• Lump sum ex-gratia payment to parents of public servantswho passed away without leaving any heir

Majlis Perhimpunan Hari Pekerja Sektor Awam 2008 telah diadakan pada 10 Mei 2008Public Sector Workers’ Day Assembly was held on 10th May, 2008


• Mesyuarat Majlis Bersama Kebangsaan • National Joint Council Meetingsy j g

Mesyuarat Majlis Bersama Kebangsaan (MBK) diwujudkansebagai satu forum bagi pihak pekerja dan pihak pegawai untukmembincangkan isu saraan dan syarat-syarat perkhidmatansecara keseluruhan. Di samping itu, ia juga berperanan untukmewujudkan perhubungan majikan-pekerja yang harmonis ke

g

The National Joint Council Meeting (NJC) is a forum for workersand officials to discuss matters regarding remuneration andservice terms and conditions. Besides that, it also strengthensmutual cooperation between the members to enhance qualityservice and harmonious employer-employee relations. Six NJCj p g j p j y g

arah meningkatkan kualiti perkhidmatan dan penyampaianperkhidmatan dalam suasana kerja yang kondusif. Sebanyakenam mesyuarat MBK telah diadakan yang melibatkan pekerjadaripada kumpulan Pengurusan dan Profesional, kumpulanSains dan Teknologi dan pekerja Am dalam KumpulanSokongan. Sepanjang tahun lalu, sebanyak 678 agensi

p y p ymeetings were held in 2008 which included employees from theManagement and Professional group, Science and Technologygroup and general workers from the Support Staff group.Throughout 2008, 678 agencies held their Departmental JointCouncil Meetings.

g p j g , y gmelaksanakan Mesyuarat MBJ.

Enam mesyuarat MBK telah diadakan bagi membincangkan 22 isu berkaitan perkhidmatan awamSix NJC meetings were held which tabled 22 issues in the interest of civil service

Seven hundred and fifteen (715) agencies have formedDepartmental Joint Councils (DJC) of which 223 are federalagencies and 492 state agencies. 95 percent of these agencies

• Majlis Bersama Jabatan

Sebanyak 715 dari 724 agensi telah menubuhkan MajlisBersama Jabatan (MBJ) iaitu 223 agensi persekutuan dan 492agensi negeri dan sebanyak 95 peratus agensi telah

• Joint Council Webpage

g g p gheld their meetings in 2008. Four meetings to monitor theproceedings and operations of the DJC were held in Perak,Negeri Sembilan, ESSET Bangi and Terengganu and the Reporton The Establishment and Operational Status of the DJC wasissued each quarter.

g g y p gmengadakan mesyuarat MBJ pada tahun 2008. Sepanjang tahuntersebut sebanyak empat mesyuarat pemantauan telah diadakanmengikut zon dan dihadiri oleh pegawai-pegawai yangmenyelaras MBJ di peringkat Jabatan masing-masing. EmpatLaporan Status Penubuhan dan Perjalanan MBJ telahdikeluarkan mengikut suku tahun.

The DJC portal was also launched on 4th December 2008. Theportal serves as a one-stop reference centre on the scope,functions, objectives and importance of the DJC.

g

Bagi memudahkan rujukan dan promosi, Laman Web MBJ telahberjaya dilancarkan pada 4 Disember 2008. Laman web inimerupakan pusat rujukan setempat mengandungi maklumat MBJtermasuk skop, bidang dan fungsi, objektif serta kepentinganMBJ.




• Mesyuarat Secara Pendidikan Dengan Kesatuan Sekerja • Educational Meetings with Union Representativesy g j

Sebanyak 10 mesyuarat secara pendidikan telah diadakandengan kesatuan sekerja. Tujuan mesyuarat adalah untukmemberi penjelasan dan penerangan mengenai isu yangdibangkitkan iaitu perjawatan dan skim perkhidmatan, gaji, elaun,bayaran insentif perkhidmatan kritikal, laporan nilaian prestasi

g p

In 2008, 10 educational meetings were held. The objectives ofthese meetings were to educate and explain to the unions /associations various issues related to service matters,establishment and schemes of service, salaries, allowances andperquisites.y p , p p

tahunan dan kenaikan pangkat.p q

Mesyuarat secara pendidikan diadakan untuk memberi penjelasan dan penerangan mengenai dasar JPA kepada wakil kesatuan/persatuan Educational meetings with union representatives were held to explain PSD policies

• Pertemuan Ketua Setiausaha Negara dengan KesatuanPerguruan

Pertemuan di antara Ketua Setiausaha Negara dengan Kesatuan

• Meeting between the Chief Secretary to the Government andTeachers’ Union

The Chief Secretary to the Government held a meeting with the

Educational meetings with union representatives were held to explain PSD policies

Perguruan telah berlangsung pada 8 Mei 2008 yang melibatkanperwakilan dari 24 kesatuan perguruan yang diketuai olehPresidennya iaitu Tuan Haji Jemali bin Paiman. Antara isu yangdibincangkan dalam pertemuan tersebut ialah:

• Peluang kenaikan pangkat guru khususnya secara time-based

y gTeachers’ Union on 8th May 2008 at the Prime Minister’sDepartment. Tuan Haji Jemali bin Paiman, President of theTeachers’ Union led his delegates to the meeting. Among thevarious issues discussed during this meeting were:

• Equal promotion opportunity and, in particular, time-based

• Penstrukturan taraf gred pegawai pelajaran daerah

• Pengisian jawatan kenaikan pangkat pensyarah-pensyarah diInstitut Aminuddin Baki, institut pendidikan guru dan kolejmatrikulasi

• Pemendekan syarat kenaikan pangkat guru cemerlang

promotion

• Grade restructuring for district education officers

• Allocation of promotion posts for lecturers in Aminuddin BakiInstitute, teachers’ training institutes and matriculation colleges

• Simplifying the promotion requirements for excellent teachers• Pemendekan syarat kenaikan pangkat guru cemerlang

• Kuota pengelola cemerlang diperuntukkan di KementerianPelajaran Malaysia, jabatan pelajaran negeri dan pejabatpelajaran daerah

• Cadangan kenaikan elaun pengetua/guru besar

Simplifying the promotion requirements for excellent teachers

• Quota allocation for excellent coordinators at the Ministry ofEducation, state education departments and district educationofficers

• Proposal to increase the allowance for principals /headmastersheadmasters




Dasar Baru Pasca Perkhidmatan

S l i d i d k d h b khid t k b jik

New Post-Service Policy

I dditi t i i b fit th lf f i dSelain daripada kemudahan semasa berkhidmat, kebajikan parapesara dan penerima pencen juga sentiasa dipantau dan ditambahbaik daripada semasa ke semasa. Pada tahun 2008, beberapadasar pasca perkhidmatan telah dikeluarkan seperti berikut:

• Tawaran Opsyen Pelanjutan Umur Persaraan Wajib Kepada58 T h

In addition to in-service benefits, the welfare of pensioners andpension recipients are also constantly monitored and improved fromtime to time.

• Option For Extension of Compulsory Retirement to 58 Years58 Tahun

Kerajaan juga telah bersetuju untuk melanjutkan umur persaraanwajib anggota tetap di dalam sektor awam (meliputi pegawaiperkhidmatan awam persekutuan dan negeri serta pekerja pihak-pihak berkuasa berkanun dan tempatan) dari 56 tahun kepada 58t h b k t k l i 1 J l i 2008 B i t t t

Effective 1st July 2008, the government agreed to extend thecompulsory retirement age from 56 to 58 years (covering federalpublic servants, state public servants, local authorities andstatutory bodies). Permanent officers are given the option to retireat 55 or 56 years of age either by choice or appointment on ortahun berkuat kuasa mulai 1 Julai 2008. Bagi anggota tetap yang

sedang berkhidmat, opsyen diberikan kepada mereka untukmemilih umur persaraan wajib yang terpakai baginya melaluipilihan atau lantikan, iaitu, sama ada 55 tahun atau 56 tahun padaatau selepas 1 Julai 2008.

at 55 or 56 years of age, either by choice or appointment, on orafter 1st July 2008.

• Peningkatan Maksimum Cuti Rehat dan Cuti Rehat KhasYang Boleh Dikumpul Untuk Pemberian Wang Tunai SebagaiGantian Cuti Rehat kepada 150 Hari

Berkuat kuasa mulai 1 Januari 2009, Kerajaan telah bersetujuuntuk meluluskan dasar baru mengenai peningkatan maksimum

• Increase in Maximum Accumulated Annual Leave andSpecial Leave for Cash Payment in Lieu of Leave to 150 Days

Effective 1st January 2009, the Government agreed on the newpolicy for maximum annual leave and special leave that can be

cuti rehat dan cuti rehat khas yang boleh dikumpul untukpemberian wang tunai sebagai gantian cuti rehat (GCR) daripada120 hari kepada 150 hari. Dasar baru ini merupakan satu lagiusaha Kerajaan untuk menjaga kebajikan bakal pesara di manalebih banyak wang dapat dikumpul melalui GCR untuk digunakansemasa persaraan.

accumulated for cash in lieu of leave from 120 days to 150 days.The new policy marked another effort of the government toprotect the welfare of would-be retirees through the accumulationof more cash for their use upon retirement.




• Pemberian Ex-Gratia Terbitan Sekaligus • Derivative Ex-Gratia Lump Sum Paymentg

Kerajaan telah bersetuju untuk memberi ex-gratia terbitan sekaligus kepada ibu, atau sekiranya ibu telah meninggal dunia, bapakepada anggota berpencen yang meninggal dunia semasa dalamperkhidmatan tanpa meninggalkan balu / duda atau anak.Pemberian ini adalah sebagai tambahan kepada ganjaran terbitan

p y

The government agreed to a lump sum payment of derivative ex-gratia to the mother or father (if the mother is deceased) ofpensionable officers who died while in service without leaving anywidow / widower / child. This payment is in addition to derivativegratuity or the contribution of government / employees under the

• Opsyen Semula Kepada Anggota Yang Telah Memilih Skim

g p g jatau caruman syer Kerajaan / majikan Kumpulan WangSimpanan Pekerja (KWSP) atau mana-mana kumpulan wangsimpanan berserta faedah yang terakru.

g y g p yEmployees Provident Fund or any provident funds including anyaccrued interest.

• Second Option for Employees Who Had Chosen the• Opsyen Semula Kepada Anggota Yang Telah Memilih SkimKumpulan Wang Simpanan Pekerja

Berikutan banyak permintaan daripada penjawat awam yangtelah memilih opsyen KWSP supaya Kerajaan memberi peluangkedua untuk kembali kepada opsyen pencen, Kerajaan bersetujumemberikan opsyen semula kepada semua penjawat awam

Second Option for Employees Who Had Chosen theEmployees Provident Fund Scheme

Effective 1st February 2009, the Government agreed to offer theoption to revert to the pensionable scheme to public servants whohad earlier opted for the Employees Provident Fund (EPF). Thiswas following the many demands of civil servants who hadmemberikan opsyen semula kepada semua penjawat awam

terlibat berkuat kuasa mulai 1 Februari 2009.

Tempoh perkhidmatan yang boleh dimasuk kira bagi maksudpengiraan faedah persaraan (pencen dan ganjaran) ialah mulaitarikh lantikan pertama anggota dalam perkhidmatan sehinggaanggota berkenaan bersara atau dibersarakan di bawah undang

was following the many demands of civil servants who hadpreviously chosen the EPF option.

Years of service that can be taken into calculation for the purposeof retirement benefits (pension and gratuity) is from the date offirst appointment into the service until the officer retires or isforced to retire under the pension law subject to stipulations onanggota berkenaan bersara atau dibersarakan di bawah undang-

undang pencen tertakluk kepada syarat-syarat mengenai tempohperkhidmatan yang boleh dimasuk kira di bawah undang-undangpencen. Walau bagaimanapun, apa-apa caruman KWSP syerKerajaan / majikan serta faedah yang terakru bagi mana-manatempoh perkhidmatan yang diambil kira hendaklah dibayar balikkepada Kerajaan

forced to retire under the pension law subject to stipulations onperiod of service that can be taken into account under pensionlaw. Any share of the Government / employer to the EmployeeProvident Fund and its benefits accrued for any period of servicehas to be taken into account and refunded back to theGovernment.

• Pemansuhan Syarat Bermastautin di Malaysia bagiPemberian Pencen Terbitan

• Abolishment of the Condition of Residency in Malaysia forDerivative Pension

kepada Kerajaan.

Kerajaan telah bersetuju untuk memansuhkan syaratbermastautin di Malaysia bagi pemberian pencen terbitanmelebihi 12½ tahun dari tarikh persaraan atau kematian pegawaidalam perkhidmatan dan penyelarasan pencen.

Dasar baru ini diputuskan sebagai mengenang jasa penjawat

The government agreed to abolish the condition of residency inMalaysia for payment of derivative pension exceeding 12½years from the date of retirement or the death of pensionableofficers who died while in service and adjustment of pension.

The new policy is implemented in appreciation of the contributionDasar baru ini diputuskan sebagai mengenang jasa penjawatawam, supaya golongan pesara dan penerima pencen akandapat menikmati pencen mereka di mana juga mereka berada.Sehingga 2008 terdapat seramai 1,989 penerima pencen yangbermastautin di luar Malaysia iaitu 657 penerima pencen terbitandan 1,332 pesara. Dasar baru yang berkuat kuasa mulai 1Januari 2008 ini melibatkan perbelanjaan tambahan sebanyak

The new policy is implemented in appreciation of the contributionof public servants and to enable pensioners and pensionrecipients to keep receiving their pensions regardless of theirplace of residence. As of 2008, 1,989 persons i.e. 657 pensionrecipients and 1,332 pensioners are living abroad. This newpolicy took effect on 1st January 2008. It will cause theGovernment an additional expenditure of RM24 million a yearJanuari 2008 ini melibatkan perbelanjaan tambahan sebanyak

RM24 juta setahun.Government an additional expenditure of RM24 million a year.




Penjelasan mengenai dasar-dasar baru pencen dan faedah persaraan dibuat secara berterusanExplanation regarding new pensions and retirement benefits is given continuously

• Peningkatan Tempoh Perkhidmatan Maksimum Kepada 30Tahun

Berkuat kuasa mulai 1 Januari 2009, Kerajaan bersetuju untukmenghitung semula pencen mengikut formula berdasarkankepada tempoh perkhidmatan sehingga maksimum 30 tahun(iaitu 360 bulan) bagi semua pesara dan penerima pencenpengiraan pencen berbanding hanya 25 tahun (iaitu 300 bulan)sebelum ini. Pertambahan lima tahun ini adalah sebagai usahauntuk menjaga kebajikan golongan pesara yang turut terjejasberikutan kenaikan kos sara hidup semasa. Dasar baru inimelibatkan seramai 115,000 pesara dan penerima pencen padatarikh kuat kuasa serta melibatkan peruntukan kewangantambahan sebanyak RM718 juta.

• Pembayaran Pencen Terbitan Atas Kadar Penuh bagiSeumur Hidup Penerima

Dasar pembayaran pencen terbitan atas kadar penuh bagiseumur hidup kepada penerima pencen (tanpa susutan kepada70 peratus selepas 12½ tahun), adalah berasaskan pertimbanganbahawa pencen atau pencen terbitan adalah merupakan deferredsalary, iaitu “gaji” pegawai yang dibayar dalam bentuk pencensemasa dalam persaraan. Pembayaran pencen terbitan padakadar penuh kepada balu, duda atau anak wajar akan melibatkanseramai 141,116 orang penerima pencen serta peruntukantambahan sebanyak RM316 juta.

Effective 1st January 2009, the government agreed to review thecalculation for pension according to years of service up to 30years (equivalent to 360 months) for all pensioners and pensionrecipients as compared to only 25 years (or 300 months)previously. The additional five years marked another effort of thegovernment to protect the welfare of pensioners who are affectedby the rising cost of living. This new policy to be enjoyed by115,000 pensioners and pension recipients caused theGovernment an additional RM718 million.

• Increase in the Maximum Years of Service for PensionCalculation to 30 Years

• Lifetime payment of derivative pension to pension recipients

The lifetime payment of the full amount of derivative pension topension recipients (without reduction to 70 percent after 12½years) is based on the consideration that pension or derivativepension is a form of deferred salary whereby the “salary” of theofficer is paid in the form of pension while he is in retirement.This policy will involve 141,116 recipients at an additional cost ofRM316 million.




• Peningkatan Kadar Pencen Terendah ke RM720 Sebulan • Increase in the Lowest Pension to RM720 per Monthg

Selaras dengan hasrat untuk membantu pesara yangberpendapatan rendah dan menghadapi kesukaran untukmenampung sara hidup harian, Kerajaan memutuskan untukmembayar tidak kurang daripada RM720 sebulan mulai 1Januari 2009 Pembayaran pencen minimum ini tertakluk kepada

p

The government agreed to increase to RM720 per monthpension payment to help pensioners in the low income group tobetterment cost of leaving. The new policy, effective 1st January2009, covers the following:

• Pesara yang telah berkhidmat sekurang-kurangnya 25 tahun

• Balu atau duda dan anak yang menerima pencen terbitanbagi perkhidmatan gemulah pegawai yang telah berkhidmat

• Pensioners who had served for at least 25 years

• Widow or widower and children who are receiving derivativepension for the deceased public servant who had served atleast 25 years

Januari 2009. Pembayaran pencen minimum ini tertakluk kepadasyarat-syarat berikut:

• Pelaksanaan Penyelarasan Pencen Mengikut Peratusan danKuantum

• Implementation of Pension Adjustment According toPercentage and Quantum

sekurang-kurangnya 25 tahun

Kerajaan telah memutuskan mulai 1 Januari 2009, penyelarasanpencen dikira berdasarkan peratusan atau kuantum tambahanyang ditetapkan oleh Kerajaan. Penyelarasan pencendilaksanakan setiap kali Kerajaan melaksanakan penyelarasangaji anggota sektor awam. Sebelum 1 Januari 2009,penyelarasan pencen dikira berdasarkan gaji bersamaan yang

Effective 1st January 2009, pension adjustment will be calculatedbased on percentage and additional quantum fixed by theGovernment. Pension adjustment is carried out every time theGovernment implements salary adjustment for public servants.Before 1st January 2009, pension adjustment was calculatedbased on the last drawn salary of the person as if he was in

akhir diterima bagi pegawai berkenaan seolah-olah beliau beradadalam perkhidmatan semasa penyelarasan gaji. Kaedah semasayang digunakan dalam perkiraan penyelarasan pencenbergantung kepada sifir pemindahan gaji yang disediakan.Mengikut seksyen 6(1) Akta 238, Ketua Pengarah PerkhidmatanAwam boleh menentukan gaji bersamaan yang akhir diterima

y pservice when the salary adjustment was being done. The currentmethod being used in calculating pension adjustment is based onthe salary transfer table. According to Section 6(1) Act 238, thepower to decide on the equivalent salary of any public servant lieswith the Director-General of Public Service.

• The Pensioners Verification System Using MyKad

Beginning 2008, the PSD has introduced the pensionersverification system using MyKad This system seeks to assist

• Sistem Pengesahan Pesara Melalui MyKad

Mulai tahun 2008, JPA telah memperkenalkan sistemh l l i M K d A lik i i t i i d t

oleh seseorang pegawai.

verification system using MyKad. This system seeks to assistpensioners in their dealings for pensions and retirementbenefits. Through this application pensioners are no longerrequired to use their pensioners card as all their details havebeen entered into their MyKad.

pengesahan pesara melalui MyKad. Aplikasi sistem ini dapatmembantu pesara-pesara ketika berurusan untuk mendapatkankemudahan-kemudahan persaraan. Melalui aplikasi ini parapesara tidak perlu lagi membawa kad pesara kerana semuamaklumat mereka telah dimasukkan ke dalam MyKad.

• Prestasi Pembayaran Pencen

JPA melalui Bahagian Pasca Perkhidmatan sentiasa berusahabagi memastikan para pesara menerima bayaran faedahpersaraan dalam tempoh 30 hari dari tarikh persaraan wajib.Bagi tahun 2008 sebanyak 90 peratus pesara telah menerima

• Pensions Payment Performance

Overall, the performance of post-services was excellent. Ninety(90) percent of the pensioners were able to receive theirpensions within 30 days from the date of their compulsoryretirement The failure of the other 10 percent to receive theirBagi tahun 2008 sebanyak 90 peratus pesara telah menerima

bayaran faedah persaraan dalam tempoh tersebut. Kegagalan 10peratus lagi adalah disebabkan borang dan dokumen sokonganpersaraan lewat dikemukakan iaitu kurang dari tiga bulan danpenyata KWSP 1036 lewat diperoleh dari Kumpulan WangSimpanan Pekerja

retirement. The failure of the other 10 percent to receive theirpensions within the stipulated time was due to a number ofreasons such as late submission of forms and supportingdocuments and delays in the submission of the EPF 1036Statement by the Employees Provident Fund.




• Perbelanjaan Bayaran Faedah Persaraan • Expenditure for Pensions and Retirement Benefitsj y

Sepanjang tahun 2008, JPA telah membiayai 372,228 pesaradan 139,655 penerima pencen melibatkan kos faedah persaraansebanyak RM8.34 bilion (Peruntukan Tanggungan) dan RM93.67juta (Peruntukan Mengurus).

p

Throughout 2008, the PSD paid 372,228 pensioners and139,655 pension recipients at a cost in retirement benefits ofRM8.34 billion (allocation from the Federal Charged Budget) andRM93.67 billion (Operating Budget)

Jenis PerkhidmatanType of Service

RMRM

Perbelanjaan bagi membayar faedah persaraan bagi tahun 2008adalah seperti di bawah:

The expenditure for pensions and retirement benefits for theyear 2008 is shown in the figure below:

Ganjaran Gratuity

1,923,993,000

PencenPension

6,254,921,600

Wang Gantian Cuti Rehat 161 217 100Wang Gantian Cuti Rehat Cash in lieu of Leave

161,217,100

Bayaran PampasanCompensation

55,000

ElaunAllowances

3,086,600Allowances

Jumlah Total 8,343,273,300

Perbelanjaan Bagi Membayar Faedah PersaraanExpenditure for Retirement Benefits

Kebajikan para pesara merupakan salah satu fungsi utama JPA dalam menghargai jasa dan sumbangan merekaTaking care of the welfare of pensioners in recognition of their deeds and contributions is one of the PSD’s functions


JariK n o w l inga

e d g e S n Ilmh a r i n g m

u

Forum Perkongsian IlmuKnowledge Sharing Forums

Executive Talk dan Kolokium

66

66 Executive Talk dan KolokiumExecutive Talks and Colloquiums

Penerbitan Publications

66

66

Jaringan AntarabangsaInternational Networking

Lawatan AntarabangsaInternational Visits

66

66 International Visits

Lawatan TempatanLocal Visits66

Titah Syarahan oleh DYTM Raja Muda Perak pada 21 Julai 2008Lecture by His Excellency The Crown Prince of Perak on 21st July 2008


Jaringan IlmuKnowledge Sharing

Y. Bhg. Datin Paduka Sharifah Mazlina Syed Abdul Kadir berkongsi pengalaman bersama para peserta Seminar sempena dengan Minggu Setiausaha Perkhidmatan Awam

Y. Bhg. Datin Paduka Sharifah Mazlina Syed Abdul Kadir shares her experience with participants of the Seminar held in conjunction with the Public Service Secretaries’ Week

Konsep jaringan ilmu sentiasa diamalkan di JPA bagi memastikan amalan-amalan terbaik dari seluruh duniadan ilmu-ilmu baru dapat disebarkan untuk manfaat seluruh warga JPA dan perkhidmatan awam.Perkongsian ilmu yang diadakan di JPA adalah melalui perhubungan antarabangsa, majlis-majlis khasseperti kolokium premier talk executive talk dan luncheon talk di mana tokoh-tokoh terkemuka dari dalamseperti kolokium, premier talk, executive talk dan luncheon talk di mana tokoh tokoh terkemuka dari dalamdan luar negara dijemput untuk berkongsi pengetahuan dan pengalaman masing-masing. Selain itu, JPAjuga sentiasa bersedia menyebarkan kepakarannya kepada negara-negara luar yang berminat melaluiprogram sangkutan dan lawatan delegasi asing.

Th PSD l i h f k l d ki i i b i h hThe PSD constantly practises the concept of knowledge networking in ensuring best practices throughoutthe world and new knowledge are continuously disseminated for the benefit of its staff and the publicservice. The knowledge-sharing programme in the PSD is conducted through international networking,special programmes such as colloquiums, premier talks, executive talks and luncheon talks, wherebyprominent international and local figures are invited to share their knowledge and experiences The PSD isprominent international and local figures are invited to share their knowledge and experiences. The PSD isalso ever-ready to share its expertise with foreign countries through attachment and official visitprogrammes.




Forum Perkongsian Ilmu Knowledge Sharing ForumForum Perkongsian Ilmu

Perkongsian ilmu merupakan satu elemen yang telah sekian lamadititik beratkan di kalangan warga JPA. Forum perkongsian ilmusentiasa digalakkan oleh Pengurusan Atasan JPA kepada warganyamerangkumi penyertaan di seminar, persidangan dan forum-forumtempatan dan antarabangsa. Penyertaan para warga JPA di

Knowledge Sharing Forum

The top management has always encouraged knowledge sharingamong PSD officials through participation in seminars, conferencesand local and international forums. They are also encouraged topresent working papers at local and international seminars,conferences and forums to get exposure, gather currenti f ti HR ti d h k l d ith thpersidangan, seminar dan forum antarabangsa dan tempatan bagi

membentangkan kertas kerja amat digalakkan bagi mendedahkanmereka kepada perkara-perkara baru dalam pengurusan sumbermanusia dan berkongsi pengalaman dengan peserta lain. Selain itu,sepanjang tahun 2008, JPA telah menganjurkan pelbagaipersidangan, seminar dan forum sebagai wahana perkongsian ilmu

information on HR practices and share knowledge with otherparticipants. Throughout 2008, the PSD organised severalconferences, seminars and forums for sharing knowledge in humanresource management.

pengurusan sumber manusia.

• Persidangan, Seminar dan Forum

Antara penganjuran seminar, persidangan dan forum

• Conference, Seminar and Forum

Among the seminars conferences and local and internationalp g j , p gantarabangsa dan tempatan yang pernah dianjurkan oleh JPApada tahun 2008 adalah seperti di jadual di bawah.

Among the seminars, conferences and local and internationalforums organised by the PSD in 2008 are as follows.

Seminar / Kursus / BengkelSeminar / Course / Workshop

AnjuranOrganiser

TarikhDate

Seminar ‘Government Of The Future’ Siri 1/2008 bertema “Global Geo-Politics and Economic Trends” Seminar on ‘Government of The Future’ with the theme “Global Geo-Politics

d E i T d ”

INTAN 10-11 Februari 2008

and Economic Trends”

Bengkel Praktikal Mengenai Produktiviti HijauPracticum Workshop on Green Productivity

INTAN / Perbadanan ProduktivitiMalaysia / Pertubuhan ProduktivitiAsiaINTAN / Malaysian ProductivityCorporation / Asian Productivity

24 Mac 2008

Corporation / Asian ProductivityOrganisation

Kursus “Teaching by Case Method Workshop” Siri Ke – 2 Course on ”Teaching by Case Method Workshop” Series 2

INTAN / Harvard Club of Malaysia /Charles River Centre

2-6 Jun 2008

Kursus “Advanced Management Development Programme” Siri Ke 2 INTAN / Harvard Club of Malaysia / 9 13 Jun 2008Kursus Advanced Management Development Programme Siri Ke-2 Course on “Advanced Management Development Programme” Series -2


9-13 Jun 2008

Seminar ‘Government of the Future’ Siri 2/2008 bertemakan “Building a Platform for Modernisation and Change” Seminar on ‘Government of the Future’ Series 2/2008 with the theme “Building a Platform for Modernisation and Change”

INTAN 14-15 Jun 2008

g g

Kursus “Advanced Management Development Programme” Siri ke-3 Course on “Advanced Management Development Programme” Series 3


11-17 Julai 2008

Kursus “Advanced Management Development Programme” Siri ke-4 Course on “Advanced Management Development Programme” Series 4


11-15 Ogos 2008

Seminar “Memahami Penilaian Projek and Analisis Risiko” Seminar on “Understanding Project Appraisal and Risk Analysis”

INTAN / Harvard Club of Malaysia 22-23 November 2008




E ti T lk/K l ki E ti T lk /C ll iExecutive Talk/Kolokium

Tujuh executive talk, satu premier talk dan lima kolokium telahdianjurkan sepanjang tahun 2008. Majlis jaringan ilmu inimelibatkan jemputan penceramah terdiri daripada tokoh-tokohterkemuka dari institusi terkenal untuk berkongsi ilmu dan

l d j t di M l i P i i jli

Executive Talks/Colloquiums

Seven executive talks, one premier talk and five colloquiums wereheld throughout 2008. These networking sessions saw well-knownleaders from renowned institutions invited to share their knowledgeand experience with public officers. The details of these talks and

ll i f ll

Executive Talk / Kolokium / Luncheon TalkExecutive Talks / Colloquiums / Luncheon Talk

AnjuranOrganiser

TarikhDate

pengalaman dengan penjawat awam di Malaysia. Perincian majlisadalah seperti berikut:

colloquiums are as follows:

INTAN Executive Talk “Mental Literacy” oleh Y. A. Bhg. Tun Dr. Ling Liong SikINTAN Executive Talk “Mental Literacy” by Y.A Bhg. Tun Dr. Ling Liong Sik

INTAN 26-02-2008

Luncheon Talk “Wesport Success Story” oleh Y. Bhg. Datuk G.Gnanalingam, Pengerusi Eksekutif WesportMalaysiaLuncheon Talk “Wesport Success Story” by Y. Bhg. Datuk G.Gnanalingam, Executive Chairman, Wesport

BPP 13-02-2008

Malaysia

INTAN Executive Talk “Critical Thinking: The Link to Making Better Decisions” oleh Mr. Lim How dari UrbanForumINTAN Executive Talk “Critical Thinking: The Link to Making Better Decisions” by Mr. Lim How from UrbanForum

INTAN 27-03-2008

INTAN Executive Talk “Governance and Poverty: Is There A Way” oleh Profesor Jak Jabes, Visiting Professorat Lee Kuan Yew School of Public Policy, Universiti Nasional SingapuraINTAN Executive Talk “Governance and Poverty: Is There A Way” by Profesor Jak Jabes, Visiting Professor atLee Kuan Yew School of Public Policy, National University of Singapore

INTAN 06-05-2008

K l ki “I t Th U k ” l h P f H D t h L d INTAN 08 05 2008Kolokium “Into The Unknown” oleh Profesor Herman Dutch Leonard.Colloquium “Into The Unknown” by Profesor Herman Dutch Leonard.

INTAN / HarvardClub of Malaysia

08-05-2008

Kolokium “A New Approach to Negotiation: How 3D Negotiation Can Transform Your Organisation andGenerate Value-Creating Deals in the Private and Public Sectors” oleh Prof. James K. SebeniusColloquium “A New Approach to Negotiation: How 3D Negotiation Can Transform Your Organisation andGenerate Value-Creating Deals in the Private and Public Sectors” by Prof James K Sebenius


11-06-2008

Generate Value-Creating Deals in the Private and Public Sectors by Prof. James K. Sebenius

INTAN Executive Talk “Emotional and Spiritual Quotient” oleh Encik Aminul Rachman PulunganINTAN Executive Talk “Emotional and Spiritual Quotient” by Encik Aminul Rachman Pulungan

INTAN 30-06-2008

Kolokium “Where Are We? How We Got There? What To Do To Improve?” oleh Prof. Alan MacCormack(Harvard Business School)


09-07-2008( )Colloquium “Where Are We? How We Got There? What To Do To Improve?” by Prof. Alan MacCormack,Harvard Business School

y

INTAN Titah Perdana. Titah Syarahan oleh DYTM Raja Muda Perak Darul Ridzuan Raja Dr. Nazrin Shah IbniSultan Azlan Muhibbuddin ShahINTAN Premier Address. Lecture by His Excellency Raja Muda of Perak Darul Ridzuan Raja Dr. Nazrin Shah

INTAN 21-07-2008

y y j jIbni Sultan Azlan Muhibbuddin Shah

INTAN – PPTD Executive Talk “Integriti Penjawat Awam” oleh Y.Bhg. Datuk Dr. Mohd Tap Salleh, PresidenInstitut Integriti MalaysiaINTAN – PPTD Executive Talk “Integrity of Civil Servants” by Y.Bhg. Datuk Dr. Mohd Tap Salleh, Presiden,Institute of Integrity Malaysia

INTAN 25-07-2008




Executive Talk / Kolokium / Luncheon Talk Anjuran TarikhExecutive Talks / Colloquiums / Luncheon Talk

jOrganiser Date

Kolokium “How to Improve Malaysia’s Competitiveness in the Global Marketplace” oleh Professor Rafael DiTella Harvard Business School.Colloquium “How to Improve Malaysia’s Competitiveness in the Global Marketplace” by Professor Rafael DiTella, Harvard Business School


13-08-2008

INTAN Executive Talk “Menjana Pendapatan Lumayan: Kejayaan Usahawan Ibu Tunggal di SektorPelancongan” oleh Puan Noor Adzema binti OmarINTAN Executive Talk “Generating Lucrative Income: The Success of a Single-Mother Entrepreneur in theTourism Sector” by Puan Noor Adzema binti Omar

INTAN 26-08-2008

Executive Round Table (ERTI) Siri 2/2008 INTAN 11-09-2008Executive Round Table (ERTI) Series 2/2008

Kolokium “Adakah Cukai Nilai Tambah (VAT) Kian Tambah dan Membela Nasib Orang Miskin?” oleh Prof.Glenn P. Jenkins dari Queens University, Canada.Colloquium “Is The Value Added Tax (VAT) Naturally Progressive and Pro Poor?” by Prof. Glenn P. Jenkins,Queens University, Canada


21-11-2008

Luncheon Talk “Media Relations:Getting the Right Publicity” oleh M. Krishnamoorthy, Penyunting Kanan,Akhbar The StarLuncheon Talk “Media Relations:Getting the Right Publicity” by M. Krishnamoorthy, Senior Editor, The StarNewspaper

BPP 28-11-2008

Penerbitan

JPA mengamalkan budaya perkongsian dan penyebaran ilmul l i li d bit b h b h b b i

Publications

The PSD promotes the culture of knowledge sharing anddi i ti f t l i thi ki i th bli i th hmelalui penulisan dan penerbitan bahan-bahan bacaan sebagai

pemangkin percambahan fikiran di kalangan penjawat awam.Pelbagai bahagian termasuk INTAN, Bahagian Perancangan,Penyelidikan dan Korporat serta Bahagian Pengurusan Psikologitelah menerbitkan sembilan buku dan lima penerbitan berkalaseperti berikut:

dissemination for catalysing thinking in the public service throughwriting and publishing reading material. The Planning, Researchand Corporate Division, Psychology Management Division andINTAN published nine books and five periodic publications asfollows:




Tajuk Jenis PenerbitanjTittle Type of Publication

Jurnal Perkhidmatan Awam Jilid 7 Bilangan 1 Public Service Journal Vol. 7 No. 1

Penerbitan BerkalaPeriodic Publishing

Imbasan Pengurusan ICT Sektor Awam 2008 Siri I & IIPublic Sector ICT Management Review 2008 Series I & II

Penerbitan BerkalaPeriodic PublishingPublic Sector ICT Management Review 2008 Series I & II Periodic Publishing

Buku Budaya Kerja Kelas PertamaBook on First-Class Working Culture

Buku UmumGeneral Publishing

Jurnal Psikologi Perkhidmatan Awam Malaysia Bilangan 3Malaysian Public Service Psychology Journal No. 3

Penerbitan BerkalaPeriodic Publication

M i k k D S i N M l l i P l k B k (P idi P id PPA 200 ) B k UMeningkatkan Daya Saing Negara Melalui Pelaksanaan Berkesan (Prosiding Persidangan PPA 2007)Enhancing National Competitiveness Through Effective Implementation (2007 PPA Conference Proceedings)


Proses Percetakan Penyampaian Perkhidmatan Elektronik Jld.2 No.2Electronic Service Delivery Process Printing Vol.2 No.1

Penerbitan BerkalaPeriodic Publication

ICT Dalam Penyampaian Perkhidmatan Jld.2 No.2 Penerbitan BerkalaICT In Service Delivery Vol. 2 No.2 Periodic Publishing

Buku Projek Latihan Bil 1/2008Training Projects Book No. 1/2008


Buku Projek Latihan Bil 2/2008 Training Projects Book No. 2/2008

Buku Umum General Publishing

Berita INTAN Bil 3/2008 INTAN News No. 3/2008

Penerbitan Berkala Periodic Publication

Book Review Jld. 1Ulasan Buku Vol. 1

Penerbitan Bekala Periodic Publication

Buletin INTAN 2008 Penerbitan BekalaBuletin INTAN 2008 INTAN Buletin 2008

Penerbitan BekalaPeriodic Publication

Prosiding mengenai “Government of the Future” Siri 1/2008Proceedings of “The Government of the Future” Series 1/2008


Prosiding mengenai “Government of the Future” Siri 2/2008Proceedings of “The Government of the Future” Series 2/2008

Buku UmumGeneral PublishingProceedings of The Government of the Future Series 2/2008 General Publishing

Titah DYTM Raja Muda Perak Darul Ridzuan Address by His Excellency The Crown Prince of Perak Darul Ridzuan


Sajak “Bara Hati” Poem “Burning Issues of the Heart”


Sajak “Suara Minda”Poem “Voice of the Mind”


Sajak “Potret Q”Poem “Potrait Q”





J i A t bI n t e r n a t i o n a l N e t w o r k i n g

Jaringan Antarabangsa

Antara agensi dan pertubuhan serantau dan antarabangsa yangmempunyai jaringan kerjasama dengan JPA ialah United NationsDevelopment Programme (UNDP), Sekretariat Komanwel,Sekretariat ASEAN, Economic and Social Commission For Asiaand the Pacific (ESCAP), British Council, Bank Pembangunan

Among the regional and international agencies and associationswith which the PSD collaborates are the United NationsDevelopment Programme (UNDP), Commonwealth Secretariat,ASEAN Secretariat, Economic and Social Commission for Asia andthe Pacific (ESCAP), British Council, Islamic Development Bank,

Islam, Japanese International Cooperation Agency (JICA), BankDunia dan Persidangan ASEAN Mengenai Perkhidmatan Awam.

Japanese International Corporation Agency (JICA), World Bank,and the ASEAN Conference on Civil Service Matters (ACCSM).

Network of Asia–Pasific Schools and Institutes

ASEAN Conference on Civil Service Matters

Ci il S i C llA i P d ti it

Japan International Cooperation Agency

Civil Service College, Singapore

Institut Perkhidmatan Awam, Brunei

Asian Productivity Organisation (APO)

Cooperation Agency

Commonwealth Association for Public Administration and Management

Brunei

Danish International Development Agency (DANIDA)Management

Commonwealth Secretariat (COMSEC)

(DANIDA)

Colombo Plan, Sri Langka

British CouncilCentral Officials Training Institute, Korea

Kerjasama Bersama Agensi AntarabangsaCooperation With International Agencies




1

I n t e r n a t i o n a l D e l e g a t i o n sLawatan Antarabangsa

2 M ldi1

2 Maldives24-01-2008

Pegawai dari Suruhanjaya Perkhidmatan Awam MaldivesOfficers from Civil Service Commission Maldives

Indonesia25-01-2008

2

3

25 01 2008

Pelajar Universitas Sjakhyakirti Indonesia di bawah Program Pasca Sarjana Magister Administrasi

Students from the University Sjakhyakirti Indonesia under the Post-Graduate Magister Administration Studies

Mozambique3

q19-02-2008

Delegasi Menteri Perkhidmatan Awam MozambiqueDelegation of the Minister of Public Service Mozambique

4

Tanzania4

26-02-2008Pejabat Ketua Setiausaha, TanzaniaChief Secretary’s Office, Tanzania




5


6

B l d h5

Bangladesh27-03-2008

Pusat Latihan Pentadbiran Awam Bangladesh Bangladesh Public Administration Training Centre

Bangladesh6

7

g07-04-2008

Pusat Latihan Pentadbiran Awam Bangladesh Bangladesh Public Administration Training Centre

Nigeria10 04 2008

7

10-04-2008Ketua Perkhidmatan Nigeria

Head of Service Nigeria

8

811-04-2008

Peserta Kursus Antarabangsa Program Kerjasama Teknikal Malaysia International Course Participants of the Malaysian Technical Cooperation

Programme




9


10 K kh t9

10 Kazakhstan30-04-2008

Timbalan Ketua Pentadbiran Presidensi Republik KazakhstanDeputy Head of Presidential Administration, Republic of Kazakhstan

B l d h10

11

Bangladesh16-05-2008

Pusat Latihan Pentadbiran Awam BangladeshBangladesh Public Administration Training Centre

Indonesia10-06-2008

11

10 06 2008Lawatan Teknikal Delegasi Universitas Negeri Padang dan Ikatan Kaunselor

Indonesia Technical Visit by the Delegation of the Padang State University and Indonesia

Counsellor Council

12

Namibia23 06 2008

12

23-06-2008Suruhanjaya Perkhidmatan Awam Namibia

Public Service Commission Namibia




13


Brunei Darussalam

1413

Brunei Darussalam07-07-2008

Delegasi Yang Mulia Ketua Pengarah Perkhidmatan Awam Negara Brunei Darussalam

Delegation of His Excellency the Director-General of Public Service Brunei Darussalam

Singapura14

Singapura14-07-2008

Delegasi Pegawai Kanan Singapura Delegation of Singapore Senior Officers15

Uganda15

15-07-2008Lawatan Penanda Arasan Kerajaan Uganda

Benchmarking Visit by the Ugandan Government

Mozambique19-07-2008 – 04 -08-2008

Program Sangkutan Pegawai Kanan

16 16

Program Sangkutan Pegawai Kanan Kementerian Perkhidmatan Awam Mozambique

Attachment Programme for Senior Officials from the Ministry of Public Service Mozambique




17


18 Iran17Iran

11-8-2008Lawatan Pegawai Bahagian Pencen Republik Islam Iran

Visit by Officers of the Pensions Division, Islamic Republic of Iran

Ukraine26-8-2008

Prof. Dr. A.D. Sakhaltuyev

18

19

yTimbalan Canselor

Universiti Perubatan Negeri Crimea Ukraine Prof. Dr. A.D. Sakhaltuyev

Vice ChancellorCrimea State Medical University

Ukraine

Singapura30-10-2008

19

Lawatan Pegawai-Pegawai Kanan Singapura Di Bawah Program Pemimpin dalam Pentadbiran

Visit of Singapore Senior OfficersUnder the Leadership in Administration Programme

20Indonesia17-11-2008

20

17 11 2008Lawatan Ahli Parlimen Jawa Timur, Indonesia

Visit of East Timur Members of Parliament, Indonesia




21


22Brunei Darussalam

21

22 18-11-2008Lawatan Delegasi Pegawai-Pegawai Kanan di bawah Kursus Program

Pembangunan Kepimpinan Anjuran INTAN danInstitut Perkhidmatan Awam Negara Brunei Darussalam

Visit of Senior Officers under the Leadership Development Programme Co-organised by INTAN andCo organised by INTAN and

Brunei Darussalam Institute of Public Service

Indonesia22

23

Indonesia4-12-2008

Lawatan PT. TASPEN IndonesiaVisit of PT. TASPEN, Indonesia

Sri Lanka

23

11-12-2008Lawatan Setiausaha Agung Parlimen, Sri Lanka

Visit of the Secretary-General of Parliament, Sri Lanka

24Indonesia12-12-2008

24

12 12 2008Lawatan Penanda Arasan Agensi Perkhidmatan Awam Kebangsaan Indonesia

Benchmarking Visit of the National Public Service Agency, Indonesia




1

L o c a l V i s i t o r sLawatan Tempatan

2

Pegawai-pegawai Bahagian PengurusanSumber Manusia, Jabatan Pendaftar,Universiti Utara Malaysia (UUM)Officers from the Human Resource Division,R i t ’ D t t N th U i it f

29-02-20081

Registrar’s Department, Northern University ofMalaysia

Pegawai-Pegawai Jabatan Wakaf, Zakat danHajiOfficers from the Wakaf, Zakat and HajiDepartment

07-03-20082

3

Peserta Kursus Induksi Khusus Institut LatihanKehakiman dan PerundanganJudicial and Legal Training Institute Induction Course Participants

10-03-20083

Pelajar Ijazah Sarjana Muda SainsPentadbiran Semester Empat Universiti

28-03-2008

4

Pentadbiran Semester Empat, UniversitiTeknologi Mara (UiTM) KedahFourth Semester Undergraduate Students ofthe Bachelor of Science Degree, MaraUniversity of Technology, Kedah

4




5

Lawatan TempatanL o c a l V i s i t o r s

6

Pegawai-Pegawai Sumber Manusia Institut Penyelidikan Sains dan Teknologi Pertahanan (STRIDE)Human Resource Officers, Science and

08-04-20085

Technology Research Institute for Defence

Peserta Kursus Isteri Pegawai-pegawai Tertinggi Kerajaan MalaysiaParticipants of the Course for Spouses of Senior Government Officers

09-04-2008

76

Kumpulan Penanda Arasan 14-04-2008pKementerian Kerja Raya Benchmarking Group, Ministry of Works

7

Kumpulan Penanda Arasan M jli B d R I h

13-05-2008

8

8 Majlis Bandar Raya IpohBenchmarking Group, Ipoh City Council

8




9


10

Delegasi Jabatan Ketua Menteri SarawakDelegation from the Sarawak Chief Minister’s Department

22-05-2008

10

9

Perkongsian Ilmu Pengurusan Pencen PERKESO Knowledge Sharing on Pensions ManagementSocial Security Organisation

04-06-2008

1110

Pengurusan Akhbar Sin Chew DailySin Chew Daily News Management

05-08-200811

Peserta Kursus Peningkatan Ilmu dan Keterampilan Diri Khas Untuk Isteri-isteri

20-08-2008

12

12 Menteri dan Timbalan Menteri 2008 (BAKTI)Participants of the 2008 Course on Grooming for Spouses of Ministers and Deputy Ministers

12




13


14

Ahli Persatuan Mahasiswa SyariahUniversiti Darul Iman MalaysiaMembers of the Syariah UndergraduatesAssociation University Darul Iman

22-08-200813

Association University Darul Iman

Pegawai-Pegawai Sumber ManusiaPusat Perubatan Universiti KebangsaanMalaysiaHuman Resource Officers from the NationalUniversity of Malaysia

13-11-2008

1415

Delegasi Majlis Daerah Baling Kedah 28 11 008Delegasi Majlis Daerah Baling, KedahDelegation from the Baling District Council,Kedah

28-11-00815

Kesatuan Pembantu Tadbir danPembantu Tadbir Rendah (Pendidikan),

12-12-2008

16

16

( ),Cawangan Melaka TengahAdministrative Assistants and JuniorAdministrative Assistants Association, MelakaTengah Branch

16




RetrR e t r o sR e t r o s rosp

s p e c t I v es p e c t I v e ektiff

Pekeliling Perkhidmatan 2008Service Circulars 2008

Surat Pekeliling Perkhidmatan 2008

120

123 Surat Pekeliling Perkhidmatan 2008 Service Circular Letters 2008

JPA Bersama MediaPSD With the Media

123

125

Peristiwa PentingImportant Events

Perhimpunan Bulanan JPAPSD’s Monthly Assembly

127

134 PSD s Monthly Assembly

StatistikStatistics

Trend

136

140 TrendTrends140


Pekeliling Perkhidmatan 2008S e r v i c e C i r c u l a r s 2 0 0 8

Bil.No.

Tarikh KeluaranDate of Issue

Perkara Subject

1 28-02-2008Senarai Tambahan Kelayakan Yang Diiktiraf Oleh Kerajaan Yang Perlu Digunakan Dalam Urusan Pelantikan KeDalam Perkhidmatan AwamAdditional List of Recognized Qualifications for Appointment to the Malaysian Public Service

2 01-04-2008 Dasar dan Prosedur Pelantikan Secara KontrakPolicy and Procedure for Appointment under Contract of Servicey pp

3 01-04-2008 Pelaksanaan Dasar Satu Peratus Peluang Pekerjaan dalam Perkhidmatan Awam Kepada Orang Kurang UpayaImplementation of One Percent Job Opportunity in Public Sector for Disabled Persons

Perjawatan di Pejabat Menteri dan Timbalan Menteri4 30-04-2008 Perjawatan di Pejabat Menteri dan Timbalan MenteriEstablishment in Minister’s and Deputy Minister’s Office

5 30-04-2008 Elaun Tanggungjawab Khas PemanduSpecial Responsibility Allowance for Drivers

6 30-05-2008 Tawaran Opsyen Pelanjutan Umur Persaraan Wajib Kepada 58 TahunExtension of Mandatory Retirement Age to 58 Years

7 12-06-2008 Pelantikan Semula Pegawai Yang Telah Dibesarakan Atas Sebab KesihatanReappointment of Officers Who Had been Retired for Health ReasonsReappointment of Officers Who Had been Retired for Health Reasons

8 18-06-2008 Penetapan Gred Jawatan Pembantu Tadbir (Kesetiausahaan) Yang Menjalankan Tugas Pembantu KhasGrading of the Post of an Administrative Assistant (Secretarial) Who Assumes the Post of Special Assistant

9 04-07-2008 Perubahan Skim Perkhidmatan Bentara ParlimenAmendment to the Parliamentary Assistant Scheme of Service

10 04-07-2008 Perubahan Skim Perkhidmatan Pemeriksa Kereta Bermotor Gred A17, A22, A26Amendment to the Motor Vehicle Inspector Scheme of Service





Bil.No.


Perkara Subject

11 04-07-2008 Skim Perkhidmatan Penolong Pegawai Pendaftaran/Pegawai PendaftaranRegistration Officer / Assistant Registration Officer Scheme of Service

12 20-08-2008 Dasar dan Prosedur Pelantikan Secara Peminjaman, Pertukaran Sementara dan Pertukaran TetapPolicy and Procedure for Secondment and Transfer of ServicePolicy and Procedure for Secondment and Transfer of Service

13 09-09-2008 Imbuhan Tahunan dan Bayaran Khas Prestasi 20082008 Annual and Special Performance Payments

14 01-12-2008 Kadar Cuti Rehat Tahunan dan Tawaran Opsyen Kepada Pegawai Perkhidmatan AwamAnnual Leave and Option to Public Servants

15 01-12-2008 Kadar Cuti Rehat Tahunan dan Tawaran Opsyen Kepada Perkhidmatan Polis Diraja MalaysiaAnnual Leave and Option to the Royal Malaysian Police Service

16 01-12-2008Kadar Cuti Rehat Tahunan dan Tawaran Opsyen Kepada Perkhidmatan Pegawai Penguat Kuasa Maritim danPegawai Lain-Lain Pangkat Penguat Kuasa MaritimAnnual Leave and Option to Maritime Enforcement Officers and Maritime Officers of Other Ranks

Pemberian ex-Gratia Terbitan Sekali gus Kepada Ibu Atau Bapa Anggota Berpencen Yang Meninggal DuniaSemasa Dalam Perkhidmatan Tanpa Meninggalkan Balu/Duda Atau Anak17 10-12-2008 Semasa Dalam Perkhidmatan Tanpa Meninggalkan Balu/Duda Atau AnakLump-Sum Ex-Gratia Payment to a Parent Upon the Demise of an Officer While in Service and Who Did NotLeave Behind a Widow/Widower or Child

18 10-12-2008Peningkatan Maksimum Cuti Rehat dan Cuti Rehat Khas Yang Boleh Dikumpul Untuk Pemberian Wang TunaiSebagai Gantian Cuti Rehat Kepada 150 HariMaximum Additional Accumulation of Leave and Special Leave for Cash in lieu to 150 Daysp y

19 24-12-2008Tawaran Opsyen Semula Kepada Anggota Yang Telah Memilih Skim Kumpulan Wang Simpanan PekerjaOffer of Option to Those Who Had Opted Previously to the Employee Provident Fund Scheme to the PensionScheme

20 05 12 2008Perubahan Skim Perkhidmatan Pensyarah Universiti, Pensyarah Perubatan, Pensyarah Pergigian DanPensyarah UiTM20 05-12-2008 Pensyarah UiTMAmendments to the University Lecturer, Medical Lecturer, Dentistry Lecturer and UiTM Lecturer Scheme





Bil.No.


Perkara Subject

21 05-12-2008 Menaik Taraf Skim Perkhidmatan Penolong Jururawat Kepada Skim Perkhidmatan Jururawat MasyarakatUpgrading of Assistant Nurse Scheme of Service to Community Nurse Scheme

22 16-12-2008 Kemudahan Tambang Mengunjungi Wilayah Asal Bagi Pegawai Yang Bertukar WilayahTerms of the Facility of Passage for Officers on Regional Transfer to Visit Their Region of OriginTerms of the Facility of Passage for Officers on Regional Transfer to Visit Their Region of Origin

23 17-12-2008Pelepasan Waktu Bekerja Kepada Pegawai Perkhidmatan Awam Yang Menjalankan Tugas Rondaan Di BawahSkim Rondaan Sukarela Kawasan Rukun TetanggaTime-Off for Government Officers Performing Voluntary Patrolling Duty Under Rukun Tetangga

P b h Ski P khid P i K P li D P i R d P li D K b l24 22-12-2008 Perubahan Skim Perkhidmatan Pegawai Kanan Polis Dan Pegawai Rondaan Polis Dan KonstabelAmendment to the Senior Police Officer, Patrolling Officer and Constable Scheme of Service

25 22-12-2008 Skim Perkhidmatan Penolong Pegawai Siasatan/Pegawai SiasatanInvestigation/ Assistant Investigation Officer Scheme of Service

26 18-12-2008

Garis Panduan Bagi Mengambil Tindakan Tatatertib Terhadap Pegawai Awam Yang Sedang Dibicarakan AtasPertuduhan Jenayah Di Mahkamah Tanpa Menunggu Prosiding Jenayah Ke Atasnya SelesaiGuidelines for Taking Disciplinary Action Against Public Servants Who Are Being Prosecuted in Court for aCriminal Charge Without Waiting for the Completion of Proceedings




Surat Pekeliling Perkhidmatan 2008S e r v i c e C i r c u l a r L e t t e r s 2 0 0 8

Bil.No.


Perkara Subject

P k i P k i B tik M l i l h P i A P d H i Kh i1 15-01-2008 Pemakaian Pakaian Batik Malaysia oleh Pegawai Awam Pada Hari KhamisWearing of Batik by Public Servants on Thursdays

2 16-01-2008 Penjelasan Mengenai Pelaksanaan Mengosongkan Rumah Biasa KerajaanClarification on Vacating Government Quarters

3 31-01-2008Penurunan Kuasa Menimbang Pelantikan Secara Kontrak oleh Institusi Pengajian Tinggi AwamDelegation of Discretionary Powers for Appointment under the Contract of Service by Public Institutions of HigherLearning

Penyelarasan Gaji Yang Akhir Diterima Bagi Pegawai Yang Bersara Atau Meninggal Dunia Dalam Perkhidmatan4 21-02-2008 Penyelarasan Gaji Yang Akhir Diterima Bagi Pegawai Yang Bersara Atau Meninggal Dunia Dalam PerkhidmatanLast Pay Salary Adjustment for a Retired Officer or One Who Died in Service

5 05-03-2008 Pihak Berkuasa Meluluskan Penerimaan Hadiah oleh Jabatan KerajaanApproving Authority for the Acceptance of Gifts by Government Departments

6 07-03-2008 Pelaksanaan Modul Data Perjawatan Aplikasi HRMISImplementation of the Data Establishment Module in HRMIS

7 02-05-2008 Pindaan Kadar Elaun Pembantu KhasAmendment to the Special Assistant Allowance RateAmendment to the Special Assistant Allowance Rate

8 23-05-2008 Pelaksanaan Modul Pengurusan Rekod Peribadi – Sub Modul Perisytiharan Harta HRMISImplementation of Personal Records Management Module - Asset Declaration Sub-Module of HRMIS

Kaedah Pelarasan Gaji Kenaikan Pangkat Dengan Elaun Pemangkuan9 02-06-2008 Kaedah Pelarasan Gaji Kenaikan Pangkat Dengan Elaun PemangkuanProcedure of Adjusting Acting Allowance with the Promotion Salary

10 23-06-2008 Pindaan Kadar Imbuhan Tetap Jawatan Gred Khas dan Imbuhan Tetap Keraian Bagi Jawatan Gred KhasAmendment to the Fixed Allowance Rate and Entertainment Rate for Special Grade Posts

11 20-08-2008

Pemanjangan Bayaran Pakaian Menghadiri Upacara Rasmi Kepada Pegawai Dalam Kumpulan Sokongan YangDiarah Bertugas Di Parlimen Atau Dewan Undangan NegeriExtension of Uniform Allowance for Support Staff Who Have Been Directed to Attend Official Functions atParliament or State Legislative Assembly




Surat Pekeliling Perkhidmatan 2008S e r v i c e C i r c u l a r L e t t e r s 2 0 0 8

Bil.No.


Perkara Subject

12 02-09-2008 Pindaan Kadar Elaun Pembantu Khas Gred N32/36 (Terbuka)Amendment to the Allowance Rate for Personnel Assistant Grade N32/36 (Open Post)

13 12-09-2008

Pindaan Kadar Pendapatan Isi Rumah Bagi Tujuan Pemberian Subsidi Yuran Pengasuhan Taman AsuhanKanak-Kanak Di Tempat Kerja Sektor AwamPindaan: Pekeliling Perkhidmatan Bilangan 4 Tahun 200713 12-09-2008 Pindaan: Pekeliling Perkhidmatan Bilangan 4 Tahun 2007Amendment to the Household Income Rate for Subsidy Eligibility for Kindergarten / Day care Fees at PublicOffices

14 16-12-2008Pelanjutan Had Umur Maksimum Pelantikan Secara Kontrak Bagi Pegawai Warganegara (Bukan Pesara) DanBukan WarganegaraM i A Li it f C t t A i t t f Citi (N P i ) d N CitiMaximum Age Limit for Contract Appointment for Citizens (Non-Pensioner) and Non-Citizens

15 06-11-2008 Panduan Menguruskan Buku Perkhidmatan KerajaanGuidelines in Managing Service Records

Pemberian Tambahan Kenaikan Gaji Kepada Perkhidmatan Pegawai Penguat Kuasa Maritim Dan Pegawai Lain

16 06-11-2008

Pemberian Tambahan Kenaikan Gaji Kepada Perkhidmatan Pegawai Penguat Kuasa Maritim Dan Pegawai Lain-Lain Pangkat Penguat Kuasa Maritim, Agensi Penguatkuasaan Maritim MalaysiaPembatalan: Pekeliling Perkhidmatan Bilangan 7 Tahun 2007 (Jadual Gaji bagi Skim PerkhidmatanPenguatkuasaan Maritim)Salary Increment for Maritime Enforcement Officers and Other Officers in the Maritime Enforcement Agency

17 11-11-2008

Pemberian Wang Tunai Sebagai Gantian Bagi Cuti Rehat Yang Tidak Dapat Dihabiskan Oleh Pegawai LantikanSecara Kontrak (Contract Of Service)Pindaan: Perenggan 54.1 di muka surat 59 dan perenggan 5 dalam Lampiran G di muka surat 85 dalamPekeliling Perkhidmatan Bil 2 Tahun 2008Cash Reward in Lieu of Leave for Officers under Contract of Service

18 10-11-2008Pindaan Kadar Bayaran Insentif PakarPindaan: Lampiran C8, Pekeliling Perkhidmatan Bilangan 4 Tahun 2002Amendment to the Specialist Incentive Allowance Rate

19 05-12-2008 Pengubahsuaian Penilaian Tahap KecekapanAmendment to the Competency Level Assessment

20 22-12-2008 Pelaksanaan Modul Pengurusan Prestasi Sub Modul Laporan Penilaian Prestasi TahunanImplementation of the Annual Performance Appraisal Sub-Module in HRMIS




JPA B M diT h e P S D W i t h M e d i a

JPA Bersama Media

Dalam usaha memaklum dan mendidik masyarakat mengenai polisi-polisi baru dan aktiviti-aktiviti JPADalam usaha memaklum dan mendidik masyarakat mengenai polisi polisi baru dan aktiviti aktiviti JPA,kerjasama erat dengan pihak media sentiasa diamalkan. Sebaran maklumat JPA di media cetak dan mediaelektronik melalui sidang akhbar, wawancara dan sesi temubual khas menampilkan pengurusan tertinggiJPA sentiasa diaturkan dari semasa ke semasa. Penyaluran informasi berkaitan JPA yang tepat, konsistendan menyeluruh amat dititikberatkan bagi mengelak salah faham di kalangan masyarakat.y g g g y

In its efforts to inform and educate the community regarding its new policies and activities, the PSDconstantly forges close cooperation with the media. Dissemination of information in the print and electronicmedia, through press conferences, interviews and special interaction sessions with the PSD topmanagement are organised periodically The PSD takes the task of disseminating correct andmanagement, are organised periodically. The PSD takes the task of disseminating correct andcomprehensive information about itself seriously to prevent any miscommunication among members of thepublic.




JPA B M diJPA Bersama MediaT h e P S D W i t h M e d i a

Buletin Utama @TV3 21-01-2008 Esklusif Bersama @TV1 05-03-2008 Selamat Pagi Malaysia@TV1 13-03-2008

Sidang Akhbar 28-05-2008Sidang Akhbar 11-04-2008Sidang Akhbar 01-04-2008

S l t P i M l i @TV1 27 07 2008N i L k K i O @TV9 06 07 2008Si Ch D il 10 06 2008 Selamat Pagi Malaysia @TV1 27-07-2008Nasi Lemak Kopi O @TV9 06-07-2008Sin Chew Daily 10-06-2008

Hujah@TV9 24-11-2008 Sidang Akhbar 24-12-2008 Selamat Pagi Malaysia @TV1 28-12-2008Hujah@TV9 24 11 2008 Sidang Akhbar 24 12 2008 Selamat Pagi Malaysia @TV1 28 12 2008




P i ti P tiI m p o r t a n t E v e n t s

Peristiwa Penting

07-01- 2008 21&22-01-2008

A t K t P h P khid t A 2008 di INTAN S i P St t ik JPA di INTANAmanat Ketua Pengarah Perkhidmatan Awam 2008 di INTAN2008 Special Address by the Director-General of Public Service at INTAN

Seminar Perancangan Strategik JPA di INTANPSD Strategic Planning Seminar at INTAN

10-02-2008

Majlis Perdana Perkhidmatan Awam Ke-9 di PICCThe 9th Session of the Prime Minister’s Address to the Public Service at PICC

Bengkel Kerajaan di Masa Depan di INTANWorkshop on the Government of the Future at INTAN

28-01-2008





Peristiwa Penting

26-03-2008

Majlis Maulidur Rasul di JPA

Majlis Perasmian Kaunter Bahagian Pasca Perkhidmatan dan Bahagian Pembangunan Modal Insan di Maju Junction, Kuala Lumpur

The Director General officiating at the Opening of the Post Service and Human

08-03-2008

Majlis Maulidur Rasul di JPAMaulidur Rasul Programme at the PSD

The Director-General officiating at the Opening of the Post-Service and Human Capital Development Division Service Counters at Maju Junction, Kuala Lumpur

Minggu Setiausaha Perkhidmatan Awam di PICCPublic Service Secretaries’ Week at PICC

16-04-2008

Demonstrasi Pemulihan Jantung dan Pernafasan di JPACardiopulmonary Resuscitation Demonstration at the PSD

23-04-2008





Peristiwa Penting

Sambutan Hari Pekerja Sektor Awam di PICC Hari Keluarga JPA di INTIM

10-05-2008 29-06-2008

jPublic Sector Workers’ Day Assembly at the PICC

gPSD Family Day at INTIM

Persidangan Meja Bulat PSM di PICCRound-Table Conference on Human Resource Management at PICC

11-07-2008

Majlis Bersama Kebangsaan Pengurusan dan Profesional di INTANNational Joint Council for the

Management and Professional Group at INTAN

18-07-2008





Peristiwa Penting

Persidangan Perkhidmatan Awam Ke-13 di INTANThe 13th Public Service Conference at INTAN

Konvensyen Kumpulan Meningkatkan Mutu Kerja Jabatan di JPADepartmental Quality Circle Convention at the PSD

04-08-2008 07-08-2008

The 13th Public Service Conference at INTAN Departmental Quality Circle Convention at the PSD

Penyediaan Terma Rujukan Pelan PSM Perkhidmatan Awam di INTANMeeting on the Preparation of the Terms of Reference for the

Public Sector HR Strategic Plan at INTAN

08-08-2008

Pertandingan Pidato di JPAElocution Contest at the PSD

27-08-2008





Peristiwa Penting

18-08-2008 19-08-2008

Mesyuarat Majlis Latihan Sektor Awam di PICCPublic Sector Training Council Meeting at PICC

Kursus Keterampilan Diri Isteri Menteri dan Timbalan Menteri di INTANGrooming Course for Ministers’ and Deputy Ministers’ Spouses at INTAN

P b i H i K b K 51 di K l L M jli Til h Al Q di JPAPerbarisan Hari Kebangsaan Ke-51 di Kuala LumpurThe 51st National Day Parade at Kuala Lumpur

Majlis Tilawah Al-Quran di JPAQuran Recital Programme at the PSD

31-08-2008 23-09-2008





Peristiwa Penting

15-10-2008 22-10-2008

Penerimaan Sijil ISO 9001:2000 SIRIM di JPASIRIM ISO 9001:2000 Certification at the PSD

Majlis Sambutan Hari Raya Aidilfitri di JPAEid Fitr Celebration at the PSD

Sambutan Hari Kualiti di JPAQuality Day Celebration at the PSD

Konvensyen Kumpulan Meningkatkan Mutu Kerja Kebangsaan di SarawakNational Quality Control Circle Convention in Sarawak

10-11-2008 18&19-11-2008





Peristiwa Penting

A h Bi i Y di P t A di I t NL t P k A dit Si t St R ti di JPA

21-11-200808-11-2008

Anugerah Biasiswa Yang di-Pertuan Agong di Istana NegaraThe King’s Scholarship Award at the National Palace

Lawatan Pasukan Auditan Sistem Star Rating di JPAVisit of MAMPU SSR Auditors at the PSD

Seminar Wilayah Ekonomi Pantai Timur di INTIMSeminar on the East Coast Economic Region (ECER) at INTIM

Program Pembangunan Pengurusan Lanjutan di INTANAdvanced Management Development Programme at INTAN

21-11-2008 02&03-12-2008




P hi B l JPAPerhimpunan Bulanan JPAP S D ’ s M o n t h l y A s s e m b l y

13-03-2008 09-01-2008 13-02-2008

09-04-2008 16-05-2008 11-06-2008

09-07-2008 06-08-2008 10-09-2008

15-10-2008 04-12-2008 10-11-2008




BilNo

Klasifikasi PerkhidmatanServiceClassification

KodCode

Kumpulan PerkhidmatanScheme of Service

Skim Perkhidmatan BersepaduIntegratedScheme of

Service

Jumlah SkimPerkhidmatan

Total No. ofSchemes

of Service

Pengurusandan

ProfesionalManagement and

Professional

SokonganSupport

1. PengangkutanTransport

A 4 11 - 15

2. Bakat dan SeniTalent and Arts

B - - 7 7

3. SainsScience

C 8 13 - 21

4. PendidikanEducation

DHDSDU

DUGDMDG

DGA

6 2 1 9

5. EkonomiEconomics

E 3 7 - 10

6. Sistem MaklumatInformation System

FFT

1 3 - 4

7. PertanianAgriculture

G 7 17 - 24

8. Kejuruteraan Engineering

J 9 14 1 24

9. Keselamatan dan Pertahanan AwamSecurity and Civil Defence

KBKPKRKX

5 14 2 21

10. Perundangan dan KehakimanLegal

LLS

2 5 - 7

11. Tadbir dan Diplomatik Administrative and Diplomatic

M 1 - - 1

StatistikS t a t i s t i c s





Bil.No.

Klasifikasi PerkhidmatanServiceClassification

KodCode

Kumpulan PerkhidmatanScheme of Service

Skim Perkhidmatan BersepaduIntegratedScheme of

Service

Jumlah SkimPerkhidmatan

Total No. ofSchemes

of Service

Pengurusandan

ProfesionalManagement and

Professional

SokonganSupport

12. Pentadbiran dan SokonganAdministration and Support

NNT

6 34 - 40

13. Penyelidikan dan PembangunanResearch and Development

Q 2 2 - 4

14. Mahir/ Separuh Mahir/ Tidak MahirSkilled/Semi-Skilled/ Unskilled

R - 11 - 11

15. Perkhidmatan SosialSocial Service

S 13 26 - 39

16. Perubatan dan KesihatanMedical and Health

UUD

7 11 4 22

17. KewanganFinance

W 7 11 - 18

18. Penguat kuasa MaritimMaritimeEnforcement

X - 1 1 2

19. PolisPolice

YYYT YP

- 3 1 4

20. Angkatan Tentera MalaysiaMalaysian Army

Z - 1 1 2

Jumlah KeseluruhanOverall Total 81 186 18 285

Skim Perkhidmatan Mengikut Klasifikasi dan Kumpulan Perkhidmatan Sehingga 1 Julai 2008Schemes of Service by Classification and Group as at 1st July 2008




25%75%

Tidak MemuaskanUnsatisfied

Tahap Kepuasan Pelanggan Terhadap Kualiti Perkhidmatan Kaunter Tahun 2008

Client Satisfaction Level Respecting the Quality of Counter Services


MemuaskanSatisfied

0

5

10

15

20

25

30

35

3

5

13

21

4

7

312

5

1

4

17

4

511

21

32

26

6

10

2

PositifPositive

NegatifPositive

NeutralNeutral

NegatifNegative

175 (17.4%)

NeutralNeutral

602 (59.7%)

PositifPositive

231 (22.9%)

Media Massa: Kategori Liputan Akhbar Tahun 2008Categories of News Coverage in the Mass Media

1,008

Soalan-soalan Parlimen Tahun 2008Parliament Questions in 2008

Hal Ehwal Perkhidmatan

Service Matters

Program Penajaan

Gaji, Elaun dan Kemudahan

Remuneration

Persaraan dan Pencen

Retirement and Pensions

PerjawatanEsttablishment

Pengiktirafan Kelayakan

Recognition of Qualification



183814

760

527

1,631

0

200

400

600

800

1000

1200

1400

1600

1800

Bengkel SehariOne Day Workshop

Bengkel Setengah HariHalf Day Workshop

Taklimat 1-2 Jam1-2 Hour Briefing

Program Audit Nilai Bagi Tahun 2008Values Auditing Programmes for Year 2008

SiriSeries

PesertaParticipants


0 2000 4000 6000 8000

3,422

680

7

13

929

5,885

Perincian Bilangan Tajaan Kursus Dalam Negara Mengikut Program bagi Tahun 2008

No. and Type of Courses Sponsored Locally in 2008


13 6111

10 33 7

2 115

1212

87

54433221111111

0 50 100 150

United KingdomAustralia

JepunAmerika

MesirNew ZealandNetherlands

SingapuraThailandGermanyIndonesia

Hong KongSwedenKanada

SwitzerlandIndia

PolandNorwayIrelandFilipinaChina

JordanKorea

Ukraine

Bilangan Pegawai Mengikuti Kursus di Luar NegaraNo. of Students Undertaking Courses Overseas

110

352

3063

106

Bilangan Sesi Kaunseling Tahun 2008 No. of Counselling Sessions in 2008

EmelEmail

IndividuIndividuals

TelefonTelephone

Pelajar TajaanSponsored Students

KelompokGroups

1,201 Berita Harian & Berita Minggu

911 Utusan & Mingguan Malaysia

755 The STAR & Sunday STAR

703 NST & New Sunday Times

332 KOSMO! & KOSMO! Ahad

237 Harian Metro & Metro Ahad

202 The SUN

61 Malay Mail

10 Lain-lain

Bilangan Liputan Mengikut Jenis Akhbar Nasional Tahun 2008Extent of Coverage (Number of News Reports) in the National

Newspapers in 2008

Sarjana dan Doktor FalsafahMaster and Doctorate

Pinjaman Boleh UbahVariable Loan

Latihan JUSAPremier Grade Training

Program SangkutanAttachment Programme

Kepakaran Kem. KesihatanMinistry of Health Specialisation

Cuti BelajarStudy Leave




511,

883

496,

280

470,

883

451,

938

411,

293

392,

26545

2,93

0

433,

847

430,

414

0

100,000

200,000

300,000

400,000

500,000

600,000

'00 '01 '02 '03 '04 '05 '06 '07 '08

TrendT r e n d s

Bilangan Pesara dan Penerima Pencen dari Tahun 2000 hingga 2008

Number of Pensioners and Pension Recipients from Year 2000 to 2008

10,0

00

7,57

5

5,75

3

5,28

6

4,42

4

4,74

7

7,26

6

9,69

2

3,76

3

2,00

0

1,80

0

1,50

0

1,30

0

1,48

4

1,64

3

1,24

9

761

748

0

2,000

4,000

6,000

8,000

10,000

12,000

'00 '01 '02 '03 '04 '05 '06 '07 '08

Bilangan Pelajar Dalam dan Luar Negara yang Ditaja Dari Tahun 2000 Hingga 2008

Number of Students Sponsored Locally and Overseas during 2005 - 2008

Dalam NegaraLocal

Luar NegaraOversea

3,5583,969 4,083

4,7865,090

5,804 5,866.40

7,0406,731

840.1 877.7 758.91,164.20 1,074.30

1,514.70 1,411.801,687.70

1,923

2,672.90 2,846.703,266.20

3,551.403,820

4,098.904,339.40

5,216.20

6,254

26.7 32.6 32.7 49.8 62.8 91.6 111.1 135.9 1610

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

'00 '01 '02 '03 '04 '05 '06 '07 '08

Peruntukan

Ganjaran

Pencen

GCR

Juta

Millio

n

Allocation

Gratuity

Pension

Lieu of Leave

Perbelanjaan dan Peruntukan Ganjaran, Pencen dan Wang Tunai Gantian Cuti Rehat untuk Tempoh 2000 hingga 2008 (RM Juta)Allocation and Expenditure for Gratuity, Pensions and Cash in Lieu of Leave from 2000 to 2008 (RM Million)




TrendT r e n d s

265

137

84

170

96

287

269

135

113

87

0

50

100

150

200

250

300

3502007 2008

Perbandingan Isu Liputan Akhbar Bagi Tahun 2007 dan 2008Comparison of the Coverage of Issues between 2007 and 2008

656869

112

93

60

102

6559

27

35

4645

36

127

93

159

91

7470

79

62

71

101

0

20

40

60

80

100

120

140

160

180

Jan Feb Mac Apr Mei Jun Jul Ogos Sept Okt Nov Dis

2007 (801) 2008 (1,008)

TahunYear


BezaDifference

PeratusPercentage Pengisian

StaffingBeza

Difference

PeratusPercentage

PertambahanIncrease

PertambahanIncrease

2000 1,153,788 979,464

2001 1,189,950 36,162 3.13% 994,548 15,084 1.54%

2002 1,231,981 42,031 3.53% 1,026,143 31,595 3.18%

2003 1,295,199 63,218 5.13% 1,080,886 54,743 5.33%

2004 1,320,337 25,138 1.94% 1,098,638 17,752 1.64%

2005 1,360,207 39,870 3.02% 1,118,392 19,754 1.80%

2006 1,394,739 34,532 2.54% 1,152,467 34,075 3.05%

2007 1,529,841 135,102 9.69% 1,244,372 91,905 7.97%

Perbandingan Bilangan Keratan Akhbar Mengikut Bulan (Menyentuh JPA Secara Langsung) Bagi Tahun 2007 dan 2008

Comparison of the Extent (Number of news items) of Press Coverage (that directly referred to the PSD) by Month between 2007 and 2008

Hal Ehwal Perkhidmatan

Service Matters

BiasiswaScholarships


Gaji/Elaun/ Kemudahan

Remuneration

Pencen / Faedah Persaraan

Pensions / Pension benefits




Sebarang pertanyaan atau maklumat lanjut boleh diperolehi dengan menghubungi kami di:For more information or enquiries please contact:

Unit Komunikasi KorporatCorporate Communications UnitJabatan Perkhidmatan Awam MalaysiaAras 12, Blok C1, Kompleks C,Pusat Pentadbiran Kerajaan Persekutuan,62510 Putrajaya

: 03 – 8885 3096: 03 – 8889 2186: [email protected]

Sidang Pengarang merakamkan penghargaan kepada semua bahagian JPA di atas sumbangan dalam penyediaan Laporan

Tahunan JPA 2008.The Editorial Board records its appreciation to all divisions of

the PSD for their contribution in the preparation of the 2008 PSD Annual Report.

TelFaxEmel


h t t p : / / w w w . j p a . g o v . m y


DICETAK OLEHPERCETAKAN NASIONAL MALAYSIA BERHADKUALA LUMPUR, 2009www.printnasional.com.myemail: [email protected]: 03-92366895 Faks: 03-92224773


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