january - april 2015

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1 B anjir besar yang melanda Terengganu tahun 2014 baru baru ini, merupakan ujian yang sangat besar kepada seluruh rakyat Terengganu. Pelbagai bentuk bantuan dari wang ringgit, bahan makanan dan tenaga dikerah bagi membantu masyarakat setempat. Ini termasuklah, Misi Pasca Banjir yang melibatkan staf UiTM Services Sdn. Bhd (UTSSB) yang tersalah lokasi bantuan, sehingga terjumpa sebuah sekolah kampung di Mukim Pasir Raja, dengan jarak 96 km dari bandar Dungun. Keadaan sekolah berkenaan agak teruk disebabkan banjir lumpur dengan kerosakan hampir semua peralatan sekolah. Keesokan harinya, 6 Jan 2015, sekali lagi UTSSB mengumpulkan tenaga keringat untuk bersama-sama menjayakan misi bantuan ini, dengan kerjasama dari pensyarah Fakulti Pengurusan Hotel dan Pelancongan (KePAH). Faculty of Hotel and Tourism Management January - April 2015 PROGRAM KEPAH & HaRUM Oleh: Noraida Abd Karim K ehadiran ramai sukarelawan pada hari tersebut sedikit sebanyak melegakan pihak sekolah, memandangkan sesi persekolahan hanya berbaki seminggu sahaja lagi. Turut hadir sama adalah pelbagai NGO dan agensi luar yang bergabung tenaga membersih, mengangkat barang dan mengeringkan peralatan sekolah yang masih boleh digunapakai. Kami meninggalkan kawasan sekolah hampir jam 5 petang dengan perasaan hiba dan sedih bercampur baur. Syukur, anak-anak kita masih bersekolah di sekolah yang selesa, bagaimanakah adik adik Kampung Shukur bakal menempuh sesi persekolahan nanti?. K isah Manik Urai dilanda banjir teruk di dada surat khabar, televisiyen, dan segenap talian maya memanggil saya untuk membuat sesuatu untuk komuniti di sana. Kenderaan bertali arus biar pun terpaksa meredah selut yang agak tebal. Mereka tenggelam dalam kelu sambil merakam kesan bah besar yang tidak pernah disaksi sebelum ini.’ Orang tua yang meniti usia lebih 80 tahun di Kampung Chatang memberitahu tidak pernah melihat lagi bah besar seperti yang berlaku baru-baru ini. “Bah merah yang dikatakan paling besar dalam sejarah pun tidak sebesar bah yang berlaku kali ini. Dahulu bah merah air lambat surut, sekarang banjir surut lebih cepat,” kata Zakaria Ibrahim, 57. I ni adalah beberapa ayat yang sungguh menyayat hati untuk kita yang tidak merasa keadaan sebenar bah di Manik Urai. Rumahnya ranap dilanggar bah, manakala di malam dan awal pagi terpaksa berdepan dengan suhu sejuk anggaran dari 19 – 22°c. Atas keprihatinan saudara kita di sana, kami mengumpulkan selimut dan baju sejuk terpakai dalam masa tiga hari untuk dibawa bekalan buat saudara di Manik Urai. Kerjasama ini melibatkan sumbangan orang ramai dan kerjasama bersama Pertubuhan Ikatan Kekeluargaan Rumpun Nusantara Malaysia (HaRUM). Semoga usaha kecil ini dapat membantu mereka yang memerlukan. Sesungguhnya, musibah yang melanda pantai timur tahun lepas telah membuka ruang dan peluang saudara sesama Islam kembali berukhwah. MISI PASCA BANJIR: PROJEK KG SHUKOR - JAN 6, 2015 MISI PASCA BANJIR 2: PROJEK SELIMUT UNTUK MANIK URAI - JAN 20, 2015

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Page 1: January - April 2015

1

Banjir besar yang melanda Terengganu tahun 2014 baru baru ini, merupakan

ujian yang sangat besar kepada seluruh rakyat Terengganu. Pelbagai bentuk

bantuan dari wang ringgit, bahan makanan dan tenaga dikerah bagi membantu

masyarakat setempat. Ini termasuklah, Misi Pasca Banjir yang melibatkan staf UiTM

Services Sdn. Bhd (UTSSB) yang tersalah lokasi bantuan, sehingga terjumpa sebuah

sekolah kampung di Mukim Pasir Raja, dengan jarak 96 km dari bandar Dungun.

Keadaan sekolah berkenaan agak teruk disebabkan banjir lumpur dengan kerosakan

hampir semua peralatan sekolah. Keesokan harinya, 6 Jan 2015, sekali lagi UTSSB

mengumpulkan tenaga keringat untuk bersama-sama menjayakan misi bantuan

ini, dengan kerjasama dari pensyarah Fakulti Pengurusan Hotel dan Pelancongan

(KePAH).

Faculty of Hotel and Tourism Management

January - April 2015

PROGRAM KEPAH & HaRUMOleh: Noraida Abd Karim

Kehadiran ramai sukarelawan pada hari tersebut sedikit sebanyak melegakan pihak sekolah, memandangkan sesi persekolahan hanya berbaki

seminggu sahaja lagi. Turut hadir sama adalah pelbagai NGO dan agensi luar yang bergabung tenaga membersih, mengangkat barang dan

mengeringkan peralatan sekolah yang masih boleh digunapakai. Kami meninggalkan kawasan sekolah hampir jam 5 petang dengan perasaan

hiba dan sedih bercampur baur. Syukur, anak-anak kita masih bersekolah di sekolah yang selesa, bagaimanakah adik adik Kampung Shukur bakal

menempuh sesi persekolahan nanti?.

Kisah Manik Urai dilanda banjir teruk di dada surat khabar, televisiyen, dan

segenap talian maya memanggil saya untuk membuat sesuatu untuk komuniti

di sana. Kenderaan bertali arus biar pun terpaksa meredah selut yang agak tebal.

Mereka tenggelam dalam kelu sambil merakam kesan bah besar yang tidak pernah

disaksi sebelum ini.’ Orang tua yang meniti usia lebih 80 tahun di Kampung Chatang

memberitahu tidak pernah melihat lagi bah besar seperti yang berlaku baru-baru

ini. “Bah merah yang dikatakan paling besar dalam sejarah pun tidak sebesar bah

yang berlaku kali ini. Dahulu bah merah air lambat surut, sekarang banjir surut

lebih cepat,” kata Zakaria Ibrahim, 57.

Ini adalah beberapa ayat yang sungguh menyayat hati untuk kita yang tidak

merasa keadaan sebenar bah di Manik Urai. Rumahnya ranap dilanggar bah,

manakala di malam dan awal pagi terpaksa berdepan dengan suhu sejuk anggaran

dari 19 – 22°c. Atas keprihatinan saudara kita di sana, kami mengumpulkan selimut

dan baju sejuk terpakai dalam masa tiga hari untuk dibawa bekalan buat saudara

di Manik Urai. Kerjasama ini melibatkan sumbangan orang ramai dan kerjasama bersama Pertubuhan Ikatan Kekeluargaan Rumpun Nusantara

Malaysia (HaRUM). Semoga usaha kecil ini dapat membantu mereka yang memerlukan. Sesungguhnya, musibah yang melanda pantai timur

tahun lepas telah membuka ruang dan peluang saudara sesama Islam kembali berukhwah.

MISI PASCA BANJIR: PROJEK KG SHUKOR - JAN 6, 2015

MISI PASCA BANJIR 2: PROJEK SELIMUT UNTUK

MANIK URAI - JAN 20, 2015

Page 2: January - April 2015

Pada 24 Februari 2015, jam 8.30 malam bertempat di restoran Bayu Grill, telah diadakan majlis makan malam sempena penyerahan duit hasil kutipan sumbangan yang akan disalurkan ke Tabung Bencana Banjir FPHP. Hasil sumbangan ini telah berjaya dikumpulkan melalui program Forum Zero to Hero anjuran pelajar-pelajar semester 3 Diploma Pengurusan Pelancongan (HM1113B) yang telah diadakan di Dewan Aspirasi UiTM Terengganu pada 15 Februari 2015 yang lalu. Selain hasil kutipan sumbangan daripada program ini, Kelab D’ Hoteliers UiTM Terengganu juga turut menyalurkan hasil kutipan sumbangan mereka untuk tabung berkenaan. Majlis makan malam ini telah dihadiri oleh barisan ahli jawatankuasa program Forum Zero to Hero iaitu seramai 15 orang berserta Puan Norazlina Rahmat selaku Penasihat Program. Selain itu, majlis ini dimeriahkan lagi dengan kehadiran Ketua Pusat Pengajian Fakulti Pengurusan Hotel dan Pelancongan, Encik Harnizam Zahari dan Koordinator (Ijazah) Fakulti Pengurusan Hotel dan Pelancongan iaitu En Mushaireen Musa serta dua orang wakil daripada Kelab D’ Hoteliers iaitu saudara Ahmad Nazri dan Irfan.

Saudara Muhammad Ridzwan bin Ramli selaku ketua projek Forum Zero to Hero telah menyerahkan hasil kutipan sumbangan yang berjumlah RM4383.80, manakala wakil daripada kelab D’ Hoteliers, saudara Ahmad Nazri telah menyerahkan hasil kutipan sumbangan sebanyak RM1558.00. Kedua-dua sumbangan ini akan disalurkan kepada Tabung Bencana Banjir FPHP bagi membantu mangsa-mangsa banjir yang terlibat. Dengan adanya bantuan bencana seperti ini diharapkan ianya dapat membantu meringankan beban mereka yang terlibat dalam musibah banjir.

MAJLIS MAKAN MALAM DAN PENYERAHAN

SUMBANGAN KEPADA TABUNG BENCANA BANJIR,

FPHP UiTM TERENGGANUOleh: Maizatul Asyikin Amat Jupri & Norazlina Rahmat

2

HotNewz Bulletin Editorial

CHIEF EDITOR

Wan Nazriah Wan Nawawi

EDITORS

Azlina Samsudin

Haslina Che Ngah

Malissasahila Abdul Manap

LAyOUT & GRAPHIC

Azahar Adzmy

PATRONS

ybhg. Assoc. Prof. Dr. Abdol Samad Nawi

Assoc. Prof. Dr. Azemi Che Hamid

ADvISOR

Harnizam Zahari

All articles should be sent to: [email protected]

REvIEWER

Rahman Abdullah

Sekolah Rendah Kampung Nyiur yang terletak

di Tebing Tembah, Paka merupakan sebuah

sekolah pendidikan khas yang menempatkan

pelajar-pelajar istimewa tahap 1 & 2. Beberapa

siri amal telah kami jalankan yang melibatkan

sekolah ini dengan menyumbang duit poket dan

barangan sekolah seperti bag sekolah, stokin,

buku akaun bank, alat tulis dan peralatan diri

bagi kegunaan pelajar-pelajar ini. Projek amal

ini melibatkan kelab Pensyarah Hotel (KePAH)

dan wakil NGO luar dikenali sebagai Pertubuhan

Ikatan Kekeluargaan Rumpun Nusantara

Malaysia (HaRUM). KePAH terlibat dalam

pencarian penyumbang, manakala HaRUM

hadir menyantuni adik adik istimewa yang

terlibat dengan membawakan kumpulan musik

LASKAR pada hari tersebut. Alhamdulilah, ramai

individu dan pihak-pihak tertentu yang datang

menyumbang dan membantu projek ini.

Terima kasih kepada semua penyumbang,

moga usaha kecil ini dan sumbangan yang

diberi mendapat syafaat dan diberkati Allah

hendaknya.

MISI PASCA BANJIR 2: PROJEK

BACK-2-SCHOOL SEKOLAH KG NyIUR

JAN 18, 2015

Page 3: January - April 2015

PROGRAM : NUTRITION DAYOleh : Fatimah Abd Ghani

3

Pada hari Khamis bersamaan 5hb Mac 2015, bertempat di Dewan Cemara UiTM Terengganu, telah berlangsung program Nutrition Talk. Ia merupakan agenda wajib setiap semester bagi memenuhi keperluan kod kursus HTF275 (Nutrition and Health). Program ini telah dianjurkan oleh para pelajar semester 4 Diploma Pengurusan Perkhidmatan Makanan dengan penglibatan daripada semua kumpulan pelajar yang mengambil kursus ini.

Antara objektif program ini adalah:

Menambah ilmu pengetahuan tentang nutrisi pemakanan 1. dan kesihatan manusia.

Memperolehi pendedahan dan maklumat yang lebih 2. mendalam tentang pemakanan dan diet yang seimbang daripada pakar dietetik dan sains pemakanan.

Mengenal pasti cara-cara pemakanan seharian yang betul.3.

Memperoleh pengetahuan tentang isu-isu kesihatan yang 4. berkaitan dengan terapeutik diet.

Menimba ilmu dan pengetahuan dalam menguruskan 5. program di peringkat fakulti dan Universiti.

Acara bermula pada jam 8.00 pagi dengan sesi pendaftaran bagi pelajar-pelajar yang terlibat. Ceramah yang pertama bertajuk Therapeutic Diet telah disampaikan oleh En. Teo Hao Zi, Pegawai

Dietitik daripada Hospital Dungun. Ceramah yang seterusnya pula disampaikan oleh Puan Salihah Brahim, Pegawai Sains Pemakanan daripada Pejabat Kesihatan Daerah Dungun bertajuk Basic Requirements in Healthy Eating for students. Penceramah jemputan juga telah menjadi panel kepada forum yang mendebatkan topik hangat di kalangan pelajar iaitu Consuming Collagen: How effective is it? Pada masa yang sama pameran kesihatan daripada Pejabat Kesihatan Daerah Dungun juga turut diadakan di Dataran Sura untuk tontonan awam.

Melalui Nutrition Day yang telah diadakan, para pelajar dapat memahami dengan lebih lanjut dan terperinci tentang pemakanan dan kesihatan manusia dengan berinteraksi terus bersama pakar jemputan.

On Sunday 8th February 2015, students from Diploma in Tourism Management (HM1114B) had organized one event called Table and Dining Etiquette as part of our assessment which contributes about 10% for the Business Etiquette and Communication Skills subject. Madam Haslina Che Ngah has been invited to be our Guest Speaker for the event. During the event, she has taught us various ways on proper dining etiquette which are very crucial to the hospitality industry. The event starts at 8.30pm and end about two hours later. Most of the students are very happy with the valuable information and tips that they received from the speaker and hopefully they can implement it for their daily life interaction.

Table and Dining Etiquette By: Intan Syahiirah Dol Ramli & Norazlina Rahmat

Page 4: January - April 2015

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MESyUARAT SEMI TAHUNAN KELAB D’HOTELIERS

Pada 10 Dis 2014, kelab D’Hoteliers sekali lagi telah mengadakan Mesyuarat Semi Tahunan Kelab D’Hoteliers bersama semua pelajar fakulti. Aktiviti yang bertujuan untuk memperkenalkan kelab kepada seluruh warga Fakulti Pengurusan Hotel & Pelancongan kali ini telah diadakan di Dewan Pingpong, Stadium Gemilang. Aktiviti yang bermula dengan ketibaan para pelajar bermula jam 7.45 malam seterusnya ketibaan para pensyarah fakulti telah berlangsung dengan jayanya. Agenda utama pada malam tersebut adalah sesi pembubaran ahli Jawatankuasa kelab D’Hoteliers bagi sesi Jun 2014 - Okt 2014 dan sesi perlantikan ahli Jawatankuasa kelab Dis - Apr 2015. Antara agenda lain adalah pembentangan aktiviti semester Jun 2014 - Okt 2014 dan pembentangan aktiviti bagi semester ini.

Pada 25 Februari 2015, kelab D’Hoteliers telah mengadakan program Career Talk: D’Hoteliers Talk About Your Future. D’Hoteliers telah menjemput Chef Wan untuk memberi ceramah pada program tersebut sekaligus merasmikan Café Chiffon by D’Hoteliers. Aktiviti ini dijalankan adalah bertujuan untuk memberi pendedahan tentang alam pekerjaan sebenar daripada pakar industri hospitaliti dan membuka minda semua pelajar mengenai industri perhotelan dan pelancongan. Program yang bertempat di Dewan Aspirasi ini diteruskan dengan aktiviti soal jawab. Aktiviti ini telah dijayakan dengan bantuan daripada pensyarah Fakulti Hotel Dan Pelancongan.

Induksi Siswa Siswi D’Hoteliers telah diadakan dengan jayanya pada 24 Januari 2015 bertempat di Dewan Ping Pong, Stadium Gemilang dan kawasan sekitar fakulti. Program yang melibatkan semua pelajar semester satu dan sesetengah pelajar senior ini adalah bertujuan untuk memberi kefahaman yang lebih kepada pelajar baharu tentang fakulti dan juga untuk mendekatkan lagi kewujudan kelab D’Hoteliers dengan warga fakulti yang baru. Aktiviti yang diadakan sepanjang program ialah dua sesi taklimat iaitu pengenalan dapur yang disampaikan oleh En. Rahman Abdullah, Koordinator Dapur dan taklimat pengenalan kelab dan fakulti yang disampaikan oleh penasihat kelab, En. Arma Mohd Faizal Abu Bakar. Aktiviti diteruskan dengan aktiviti Treasure Hunt yang mana siswasiswi dibahagikan kepada 16 kumpulan. Keseluruhannya, program yang berlangsung bermula jam 2.30 petang hingga 6.30 petang itu ternyata memberi kepuasan hati kepada kedua-dua belah pihak, iaitu penganjur dan juga peserta. Penyampaian hadiah kepada para pemenang diadakan sebagai acara penutup program ini.

PROGRAM D’HoteliersOleh: Arma Mohd Faisal Abu Bakar & Kelab D’Hoteliers

CAREER TALK: D’HOTELIERS TALK ABOUT yOUR FUTURE

ONE STEP TO HOSPITALITy: D’HOTELIERS SHARING MOMENT

Page 5: January - April 2015

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Pada 4 Disember 2014 bertempat di Dewan Bidara Hotel UiTM Dungun, telah diadakan satu program iaitu Nutrition Application towards Healthy Life. Program ini telah melibatkan seramai 150 orang pelajar sebagai penganjur program yang juga merupakan pelajar Ijazah Sarjana Muda Pengurusan Hotel (bahagian 5) dan Ijazah Sarjana Muda Pengurusan Perkhidmatan Makanan (bahagian 3, 4 dan 6). Program ini merupakan aktiviti wajib bagi memenuhi keperluan subjek HTF554 (Nutrition for Foodservice Professionals) di samping mengaplikasikan apa yang telah dipelajari di dalam kelas. Antara aktiviti menarik dan berinformatif yang telah dijalankan:

Program Nutrition Application Towards Healthy Life Oleh: Hayati Adilin Mohd Abd Majid (Dr.) &

Khazainah Khalid

Ceramah berkaitan Pemakanan dan Gaya Hidup Sihat.

Penyediaan menu makanan sihat dan Ujirasa Makanan Sihat yang diubahsuai serta dicipta sendiri oleh pelajar:

Pameran contoh Produk Makanan Sihat (Malaysia, Asia, Antarabangsa):

K a u n s e l i n g Pemakanan oleh Pegawai Dietetik Hospital Dungun dan kakitangannya:

Pemeriksaan Kesihatan oleh Staf Hospital Dungun seperti berat badan unggul , gula dalam darah, tekanan darah, dan lain - lain :

Permainan Interaktif pemakanan dan Explorace:

Lakonan berkaitan nutrisi & pemakanan seimbang.

Pameran Buku Panduan Pemakanan pelbagai peringkat umur (Ibu mengandung, Menyusu, Bayi, Kanak-Kanak, Remaja, Dewasa dan Orang Tua), Diet terapeutik (Kanser, Kencing Manis, Darah tinggi dll.) dan Panduan kalori pemakanan.

Antara contoh menu yang disediakan pelajar:

Page 6: January - April 2015

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References:

D. Lee, R.R. Pate, C.J, Lavie, X. Sui, T.S. Church, S.N. Blair (2014) ‘ Leisure-time running reduces all-cause and cardiovascular mortality risk’. Journal of the American College of Cardiology.

C.P. Wen, J.P. Wai, M.K. Tsai, C.H. Chen (2014) ‘Minimal amount of exercise to prolong life : To walk, to run or just mix it up?. Journal of the American College of Cardiology.

Accessible tourism is about making it easy or stress-free for all individuals to enjoy tourism experiences. The term accessibility refers to how easy it is for everybody to independently approach, enters and uses building, outdoor areas and other facilities without the need for special arrangements. Providing information on accessibility and improving access benefits wide range of people who wants to travel, but who may find it difficult (Westcott, 2004). In such situation, tourism is used as a tool to achieve barrier-free society that could enhance people with disabilities to live independently in the society (Anonymous, 2011). Hence, accessible tourism enables people with access requirements, including mobility, vision, hearing and cognitive dimensions of access, to function independently and with equity and dignity through the delivery of universally designed tourism products, services and environments. These include those travelling with children in prams, people with physical disabilities and senior citizens (Darcy & Dickson, 2009).

Examples of accessible tourism at various tourism destinations in Malaysia

ACCESSIBILE TOURISM

The latest study says runners may have a life to live three years longer than those who did not run. According to research, running slowly for 5 minutes a day can make your heart healthier than those who do not run. This proves that exercise is important as part of a healthy lifestyle. Unfortunately, there is a lack of awareness on the importance of exercise in life. There are still many people who love giving various excuses for not working out like having no time, no interest in exercising, no friend to exercise with and lack of will power. Don’t jeopardize your health and give so many excuses. your health is priceless compared to money.

Did you know that exercise can make you feel great about yourself? When exercising, physical health, mental, internal and external health will be energized. As a result, your appearance will look great and your confidence level can be enhanced. Exercise also helps in reducing stress. This is because endorphin and serotonin hormones are secreted during exercise. These hormones can make you feel happy and relaxed.

Exercises can be done anywhere either in the gym, at home or even outdoors. Many activities can be done with friends or even alone. Among the exercises that you can do like walking, riding a bike, go jogging, sit ups, push ups, squat, etc. Ensure that exercise is done with proper technique to avoid injury. To avoid injury to the muscles, exercise should be started with a warm-up and concluded with a cool down.

The best exercise is in the early morning after you wake up and in the evening after work. But there is no harm if you want to work out lightly at night before sleeping. The truth is that there’s no reliable evidence to suggest that calories are burned more efficiently at certain times of day. But the time of day can influence how you feel when exercising. The most important thing, experts say, is to choose a time of day you can stick with, so that exercise becomes a routine which leads to habit. Remember, every workout count.

you can start exercising slowly and gradually. If you start an exercise routine quickly, you will easily lose patience and spirit causing boredom to continue. Try starting your exercise slowly and increase your exercise levels according to your suitability. Thus, you will feel challenged to further motivate yourself to continue to exercise.

To increase the motivation so that you continue to exercise, you may invite friends or your spouse to join you. Find people who have the same goal and perception of fitness. Don’t worry if there is no one to accompany you to exercise. you can still work out while listening to your favorite music. No matter wherever you are, make the workout as your daily routine. Start your day with exercise and lead to a healthier life to be a better you.

A WONDERFUL LIFE WITH EXERCISE

By: Munirah Hamid and Fatimah Abd Ghani

By: Sulaiha Mohd Isa & Zatul Iffah Mohd Fuza

Melaka

Petaling Jaya, Selangor

Page 7: January - April 2015

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Loyalty programs are mushrooming in Malaysia. Almost every organizations and foodservice operators in various industries such as retailing, tourism, hotels and entertainment are adopting Loyalty Programs.

Just look at retailing industry. Several product categories have this Loyalty Programs. Being a Starbucks member can entitle you to enjoy a free drink with every 10th purchases. While in Jusco malls, you can collect points being AEON member and redeem it for cash vouchers or attractive rewards. The Watsons Loyalty Program provides special discounts for members as part of their initiative to attract people to join.

Although in Loyalty Program Management literatures, it’s agreed that Loyalty Programs are facing their maturity stage in developed countries liked United States and United Kingdom, but it is still in the introductory phases in Malaysia. The first Loyalty Program in the hotel industry is Golden Circle, introduced by Shangri-la Hotels & Resorts in the year 2010. They offered three (3) categories or tiers with various benefits (Golden Circle Gold, Jade and Diamond membership). The higher the tier, the more benefits you will gain as members. For instance, being a Golden Circle Diamond member, guest deserve and will receive the full commitment and dedication in everything that hotel do. Shangri-la hotels will ensure that services will be personalized and exceptionally rewarding. Among the benefits that guest will enjoy our priority check-in and checkout, guaranteed room availability for reservations made 48 hours in advance, guaranteed bed type availability, early check-in at 8am & 6pm late checkout, personal preference, including bed and pillow type, complimentary sit-pressing, complimentary selected resort facilities, choice of 3 welcome amenities, complimentary breakfast at the Café Restaurant and 24-hour concierge services for non-staying guests.

In the airline industry, BIG is among the current loyalty programs available. Introduced by Air Asia in September 2013, BIG acknowledge travelers to accumulate points, which they can redeem for free flights, baggage and Hot Seats later on. Additionally, BIG has also partnered with local giants, DBS Bank and StarHub, where guests can convert their points to BIG points for redemption.

Reviewing all these Loyalty Programs characteristics, they are all having the same goal that is to encourage repeat purchases and

THE EVOLUTION OF LOYALTY PROGRAMS

References:

Westcott, J. (2004). Improving information on accessible tourism for disabled people. Europeon Communities. ISBN 92-894-7678-8. Retrieve on 23 Feb 2015 from: http://ec.europa.eu/enterprise/sectors/tourism/files/studies/improving_information_on_accessibility/improving_accessibility_en.pdf

Darcy and Dickson (2009) pg 34. Retrieved on 23 Feb 2015 from: http://www.inclusivemalaysia.com.my/about-us/

Anonymous (2011). Accessible Tourism Promotes National Development. Retrieved on 23 Feb 2015 at http://www.dpiap.org/resources/pdf/report_pro_icat_2011_malaysia_12_05_29.pdf Redang Island

customer loyalty. Organizations aware that retaining a loyal customer is crucial compared to employ a new one. This is because loyal customers are very powerful in recommending their experiences to others. Imagine one unhappy customer posted bad reviews about his dining experiences at a famous restaurant through Facebook. The frustration expressed by this unhappy customer over the services provided, food freshness and promotions will surely affect the restaurant image and reputation. Considering the power of social media nowadays, it will make it even worse. Negative stories will be disseminated to many peoples with just a single click. Thus, management has to really take into accounts all this issue that can lead to the success or failure of their Loyalty Programs.

References:

1.Retrieved from www.shangri-la.com/corporate/golden-circle/about

2. Airasia launches BIG loyalty programme in Singapore press release.(2013).Retrieved from http://www.airasiabig.com/my/en/assets/press.

By: Jazira Anuar

Page 8: January - April 2015

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The Emergence of Food Truck in Malaysia: Trend and Challenges

From traditional to western cuisine, food operators in Malaysia are increasingly utilizing trucks to sell their products. This so called “food truck” or sometimes known as “food on wheels” are gradually gaining acceptance especially among urban communities such as in Klang valley. The idea here is the food trucks will go to wherever their potential customers are located. Thus, the customers do not have to face the traffic jammed to have their meals. The time saving and hassle free food experience is important especially for those white collar workers whose time is limited. In addition, the food price is relatively more cheaper than a typical restaurant because of lower operation costs. Social media also contributes to the popularity of the food trucks. Most of them are taking advantages of social media such as Facebook and Twitter to reach their existing and potential customers. Through this channel, they are able to inform their current location and latest promotion that are available. Although the food trucks provide a quick and trendy eating option, some people are concerned about their level of cleanliness. Similar to other food and beverage premises, the food trucks should be subjected to strict food safety and sanitation rules. The issue here is how do the local authority implement such rules and regulations on mobile food operators? The risks of foodborne illness among customers are serious as the rules and regulations pertaining to the food truck industry remain unclear. There are several food poisoning cases has been reported in the local news last year. There is a possibility that similar cases may raise further with the rapid expansion of the food truck industry. Therefore, it is crucial that local authority formulate a proper guideline for food truck operators in terms of issues related to food safety, hygiene and sanitation. Finally, the food truck operators must be responsible in ensuring their profit is not in the expense of a customer’s life.

By: Anderson Ngelambong, FPHP, UiTM Pulau Pinang

FOOD TRUCK OPERATORS

MENU LOCATION

The Humble Chef Pasta dishes, sandwiches, pitas, and omelets

Pusat Bandar Damansara

Little Fat Duck Pastas dishes, mushroom soup, mashed potatoes and

homemade milk pudding

Subang Jaya

The Royal Post Espresso bar (coffee, tea, latte), gourmet sandwiches

and patisseries.

Jalan Sultan Ismail, Kuala Lumpur

SpagMe Spaghetti with side dishes such as with chicken fillet,

spicy lamb or tempura fish.

Pusat Bandar Damansara or Jalan

Dungun, Kuala Lumpur

La Famiglia Pasta salad, seafood olio, tuna pesto, fries, wedges

and Italian dessert and soda.

Jalan Dungun, Kuala Lumpur or Subang

Jaya

Popular Food Trucks in Klang valley

Majlis makan malam fakulti telah diadakan dengan jayanya pada 20 Mac 2015 bertempat di Dewan Aspirasi UiTM Terengganu. Program ini melibatkan semua pelajar semester 3 dan 4 Diploma Pengurusan Hotel, Diploma Pengurusan Perkhidmatan Makanan dan Diploma Pengurusan Pelancongan sebagai penganjur utama dan dibantu oleh pelajar semester 2 Diploma Pengurusan Hotel dan pelajar semester 3 Diploma Seni Kulinari. Program ini dihadiri oleh pelajar dan pensyarah dari Fakulti Pengurusan Hotel dan Pelancongan. Turut hadir tetamu vvIP Prof. Madya Abdul Samad Nawi (Rektor

D’HOTELIERS BACK TO SCHOOL: REPORT CARD DAY

UiTM) dan isteri, En. Mushaireen Musa (Koordinator Fakulti bagi pelajar Ijazah), Pn. Norazlina Rahmat (Koordinator Fakulti bagi pelajar Diploma) dan En. Arma Mohd Faizal Abu Bakar (Penasihat Kelab D’Hoteliers). Matlamat utama program ini berlangsung adalah untuk meraikan pelajar semester 5 yang bakal menjalani latihan industri pada semester 6 dan merapatkan hubungan silaturahim antara pelajar dan pensyarah. Antara slot yang

diadakan sepanjang program ialah persembahan daripada kumpulan brassband, persembahan daripada pelajar semester 1 dan anugerah pelajar cemerlang. Keseluruhannya, program yang berdurasi tiga jam (8.00 – 11.00 pm) ini memberi kepuasan hati kepada kedua-dua belah pihak iaitu penganjur dan peserta.

MAJLIS MAKAN MALAM

Oleh: Arma Mohd Faisal Abu Bakar & Kelab D’Hoteliers

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9

I can’t remember how many times I have met chef Wan. But I can tell you that no matter how many times I chance upon him, I will never get used to it. I will always try to look cool in front of him, pretending like I am not thrilled; like nothing, but inside I am jumping like a kid in a candy store. May be this is because I have been idolizing him since I was a kid, or the fact that he has one of the most recognized faces of any chefs in Asia. The first time I saw him, it was in one of the gastronomic seminar hosted by one of the top private college in Damansara 12 years ago. I was so fascinated by the way he communicated with his audience.

He is a ‘machine’ when he delivers on stage. He is the real deal; Unscripted and unstoppable. I realized that I must share this with my students. I must bring him to UiTM, to Dungun. So I invited him, twice.

“Azuan u look the same as you were 7 years ago u know that right?” said chef Wan. “Cheffy, I’m flattered, but I don’t look the same as I was 7 years ago, that’s faizal and yes, he is as young as I were back then” and that was how we break the formality that night and laughed while we were walking to the van after fetching him from the arrival hall in Sultan Mahmud Airport in Kuala Terengganu. We stopped at Primula Hotel Kuala Terengganu for dinner. It was a well-arranged feast by the hotel. We were invited by the general manager as soon as he heard the arrival Malaysia Number One Chef to Terengganu. A guest in his hotel!

The minute I stepped into the hotel lobby, I started to have second thoughts about our decision to bring him to this hotel. This is Chef Wan we are talking about. He disapproved in-flight nasi lemak by MAS; and woken up everyone in the country with the caption “NASI LEMAK TELANJANG” as national news headlines. He disagreed with Nyonya Curry Noodle by The Mandarin Oriental. Not that I am disagreeing with him. It was a bad curry noodle. Trust me I have tried it! He dared the Republic of Indonesia to substantiate their claim on our favorite teatime chow - the Popiah aka Malaysian spring rolls. I wonder at times; what is with the Indonesians and their claimants. It started with Mee Bandung, to Mee Jawa and now the Popiah!

Back to Chef Wan. Now, what if he showed disapproval over his meal tonight? What if he mocked me for the hotel’s services tonight if it doesn’t meet his standard? What if we are the raison d’être to every bad thing happens that night? “I really hope we did the right decision bringing him here faizal” I expressed my nervousness to Faizal. His answer was consoling, “you worry too much En. Azuan. This is the reason we bring him here at the first place.” “Why?” I asked. “So that he won’t have time to scrutinize our own hotel’s food” Faizal

answered. He is absolutely right..!!! Funny to think it that way though, but I needed to relax. (Did I not mentioned, UiTM Terengganu has its own hotel and the services plus food are great!)

Despite our concerns, dinner went well. Chef Wan was actually a very pleasant man. Nothing bad happened. He is just a simple guy who eats Mee Goreng Mamak at night and drinks more than 1 cup of coffee every meal. A humble man for a person of great prominence. As we left Hotel Primula, a question was asked by the great chef. “Will there be Nasi Dagang tomorrow for breakfast, Azuan.? I purposely skipped that one because you told me there will be Nasi Dagang tomorrow.” At that moment, if anyone were to call diva, I would slapped that person on the spot. Throughout the visit, that was the only request that came out from the celebrated chef.

During our journey to Dungun, I took the opportunity to get acquainted with my idol. I couldn’t recall any single dull moment.

A: Have u ever felt tired chef?

C: I sleep like a baby every night Azuan. So, I must have been a very tired man. I sleep at least 7 hours everyday. It’s important for my health. I’m an old man. But I will make sure I will have a great morning every day. I wake up at 5. I’ll make sure I won’t miss my morning walk, and that is after my subuh prayer. I love watching the sun goes up. I’ve been taught to appreciate my morning. And I think everyone should be a morning person. It has to do with the “rezeki.” But really, at night, I feel tired. I’m a human. Not a robot. I am tired of working. Sometimes I over-worked myself.

A: Have you ever lost it?

C: Wow, is this going to be “Les Miserable of Chef Wan” Azuan?

A: NO… (and we laughed)

What’s Cooking Cheffy?”By: Mohd Azuan Mohd Alias

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Nowadays, plastic is very common and useful packaging in food and beverage industry. Plastic also have pros and cons in using it. Is it scaremongering or is it truth about the food poisoning caused by chemical from plastic? The prolific use of plastic bags in our daily life has also led to environmental hazards as plastic bags are not biodegradable. When hot food is packed in plastic, chemical exchange between plastic and food is maximised by high temperature and the nature of the food. Certain plastic bags may cause chemical filtration into the food. Those chemicals include styrene and Bisphenol-A (BPA) which can cause cancer, heart diseases and reproductive problems.

Toxins could migrate from the plastic to the substances they hold. The most common food interactions are the migration of low molecular weight substances such as stabilisers, plasticisers, antioxidants and monomers from plastic packing materials. Water in plastic containers is also unfit for human consumption because the containers are usually exposed to direct sunlight when they are loaded onto trucks. The compounds on which most concerns have focused are Bisphenol-A (BPA), which is used in tough polycarbonate products and epoxy resins that line tin cans, and a group of plastic softeners called phthalates. Research has shown that these compounds can leach from plastics into the food and drinks that we consumed.

REFERENCES:

http://www.medicinenet.com/plastic/page4.htm

http://www.plasticseurope.org/whatisplastic.aspx

http://chemistry.about.com/od/polymers/f/WhatIsPlastic.htm

http://www.wndu.com/mmm/headlines/Eating-ourselves-to-death-Plastic-poisoning-190078121.html

http://www.nobelprize.org/educational/chemistry/plastics/readmore.html

http://www.dailymail.co.uk/health/article-2157423/Poisoned-plastic-Chemicals-water-bottles-food-packaging-linked-infertility-birth-defects-Scaremongering-truth.html

http://www.newindianexpress.com/cities/hyderabad/article601641

POISON BY PLASTIC: THE SAFETY CONCERN

OF THE FOOD

By: Noorazlin Ramli, Nuur Izzahton Auni Mohd Filus & Mas Amira Khali

Below are symptoms caused by poisonous plastic

Airways and lungs Difficulty breathing & Rapid breathing

Eyes, ears, nose, and throat Severe pain in the throat, Severe pain or burning in the nose, eyes, ears, lips, or tongue, Loss of vision & Throat swelling (which may also cause breathing difficulty)

Stomach and intestines Severe abdominal pain, vomiting, Burns of the oesophagus (food pipe), vomiting blood & Blood in the stool

Heart and blood vessels Hypotension (low blood pressure) - develops rapidly & Collapse

Skin Irritation, Burn & Necrosis (holes) in the skin or underlying tissues

Dari muka 12.

Nasihat daripada mereka terhadap individu di luar sana yang masih belum bertemu jodoh:

Faliza: Sentiasa percaya kepada takdir Allah S.W.T. Jangan sesekali berhenti berdoa. Apabila tiba masanya, Allah S.W.T. akan makbulkan jua doa kita. Sesungguhnya perancangan Allah S.W.T. itu adalah yang terbaik untuk setiap hamba-hambaNya.

Fazli: Akan sampai waktu dan ketikanya dimana kita sememangnya tidak merancang atau mencari jodoh. Jodoh itu akan datang dengan sendirinya tanpa kita sedari. Sekiranya dengan izin-Nya, satu hari jodoh itu datang jua akhirnya kepada kita, namun ia secara tidak langsung dan agak sukar untuk diungkap perasaan itu dengan kata-kata sewaktu ia tiba.

Ucapan terakhir daripada mereka sebagai penutup bicara:

Kedua pasangan ingin mengucapkan jutaan terima kasih dan

penghargaan yang tidak terhingga kepada semua sahabat handai yang sudi hadir dari jauh dan dekat untuk turut sama memeriahkan majlis. Tidak lupa juga, ucapan terima kasih untuk semua hadiah dan doa yang telah dikirimkan. Semoga perkahwinan ini diberkati dan diredhai Allah S.W.T. di dunia dan di akhirat. InsyaAllah Aamiin ya Rabbal Alamiin. Akhir kata, hayatilah lirik lagu lambang kisah cinta kami iaitu ”Jodoh Berdua” dendangan Hafiz Hamidun yang begitu bermakna dan cukup menyentuh hati dan sanubari kami berdua-ff.

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Ship Stats and Features

year Entered Service:

12/10/2010

Beam (Ship Width): 106 ft

Draught(Ship Depth):

26 ft

Length: 964 ft

Tonnage: 90900

Crew: 1005

Cruising Speed: 23 kts

Number of Decks: 24

Number of Lifts: 24

By: Muhammad Khilfi Khairul Asman, Syafiqa Mohd Jaafar, Muhammad Rozaidi Baharudin, Hadi Iskandar Mohd Rashidan, Ain Najwa Ahmad Basri & Haslina Che Ngah

Queen Elizabeth Cruise

A Journey with

As an introduction, there is a fact that you need to know before we explore more about the cruise, specifically the Queen Elizabeth Cruise. Hotels can be classified based on their location which includes city hotel, suburban, motel, airport hotel, resort, forest hotel, floatel, boatel and rotel. Queen Elizabeth Cruise is considered as floatel which mean a hotel establishment on luxury liners or ship. In cruise ships, rooms are smaller and all furniture is fixed down. The world largest cruise ships are Allure of The Seas, Oasis of The Seas, Norwegian Epic, Freedom of The Seas, Liberty of The Seas, Independence of The Seas and followed by Queen Mary (Queen Elizabeth). The first invented cruise ship was by the Peninsular and Oriental Steam Navigation Company in 1822 with routes between England and the Iberian Peninsula.

The Queen Elizabeth cruise ship is operated by the Cunard Line. It is the second largest cruise ship to be constructed for Cunard. It’s capable of carrying up to 2,092 passengers. The first cruise ship operated by Cunard was Queen victoria, followed by Queen Mary 2. Queen Elizabeth is the newest luxury liner, named in 2010 by Her Majesty the Queen. Recalling the rich heritage of the first Cunarder to bear the name, her elegance and modern features have won her many accolades and made her a firm favourite with her passengers. Instead of capturing the public’s imagination with water slides and high-tech nightclubs, Cunard cashes in on its impressive heritage, a sense of occasion and old-fashioned pursuits like ballroom-dancing, lawn bowls or afternoon tea in the Garden Lounge.

Extensive use has been made of cream and chocolate marble, as well as polished wood in the public spaces. Every bar or lounge has something beautiful in it, whether it is a piece of intricate wood marquetry or an evocative painting of a maritime scene. Everywhere you look, there are Cunard memorabilia: a Christmas card from Queen Elizabeth II displayed in a glass case, a solid silver model of QE2 made by the famed London jeweller Asprey and the original bell of the first Queen Elizabeth.

Enjoy a variety of activities on the Queen Elizabeth. State-of-the-art facilities are a standard on this fine cruise vessel. Start with dance classes - learn the Lindy hop, the jitterbug, ballroom dancing and more. There

is a Classic Film Club where you can enjoy tons of silver-screen movies, Insights where you can enjoy guest speakers lecturing about acclaimed novels, historic exploits, and more. Cunard Place features a collection of artifacts and images; the Games Deck is a great place to enjoy the English country garden ambience - croquet, traditional bowls, and even a paddle tennis are available to play. The Library has over 6000 titles to choose from, and the Pavilion Pool is an invigorating place to enjoy the sun and water. The Cunard Royal Spa and Fitness Centre is an experience to behold - pamper yourself with a massage or a manicure, or work up a sweat in the full gym.

The Queen Elizabeth is equipped to keep you entertained for the entire evening, every evening. The ship boasts intimate venues, delicious cocktails, great dancing, and more. The Empire Casino is a great place to play roulette, slots and blackjack - try your luck and see what happens. The Commodore Club is an observation lounge with an amazing night view and a wide selection of martinis. The Golden Lion offers pub-style favorites including beer, cider, wine, karaoke and more. Midships Bar is another great, laid back lounge where you can relax and enjoy good company. The Queens Room is a Grand Ballroom that hosts themed balls like the Black and White Ball, or the Ascot Ball. The Royal Court Theatre features live performances, music, musical productions, and more - and there are even private boxes. Finally, the yacht Club is a great nightclub with a DJ and a live band for you to enjoy.

Finally, you don’t have to be a royalty to enjoy the newest Cunard cruise ship Queen Elizabeth. It’s offers a modern glamour, high society club experiences, traditional White Star service and diverse itinerary program. It is all in one package at affordable luxury prices year-round. Get your opportunity to enjoy experiences with Queen Elizabeth Cruise. you might find it is really an interesting and unforgettable experience.

References:

1. http://www.cunard.com

2. http://www.fodors.com

3. http://www.iglucruise.com

4. http://www.smartcruiser.com

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Raikan Cinta Fazli dan Faliza

Oleh: Fatimah Abd Ghani & Munirah Hamid

Tanggal 13 Mac 2015 bersamaan 22 Jamadilawal 1436H, pada pagi Jumaat yang penuh barakah telah menjadi saksi termeterainya janji dua hati, penyatuan dua jiwa antara Mohd Fazli Haji Musa dan Faliza Haji Mahamed Ali untuk hidup bersama melayari bahtera rumahtangga. Tarikh ini dipilih sempena tarikh ulangtahun kelahiran Faliza dan semestinya ia merupakan tarikh istimewa yang akan sentiasa diingati oleh kedua pasangan ini. Majlis akad nikah kedua mempelai ini telah disempurnakan sendiri oleh ayahanda kesayangan Faliza iaitu Tuan Haji Mahamed Ali Bin Sarun di kediaman mereka di Seksyen 20, Shah Alam.

Mengimbas detik perkenalan mereka, Fazli merupakan senior kepada Faliza semasa mereka bersama-sama menuntut di Universiti Teknologi MARA, Shah Alam dan juga di Universiti Utara Malaysia, Sintok. Walaupun jarak antara mereka sangat dekat, tetapi ironinya mereka tidak pernah bertemu sehinggalah mereka menjadi rakan sekerja di UiTM Terengganu. Tidak pernah terlintas di hati keduanya, perkenalan sebagai rakan sekerja sejak tahun 2006 berubah menjadi jodoh akhirnya. Namun benarlah seperti dikata, jodoh itu sememangnya rahsia Allah. Bibit – bibit percintaan mereka bermula sewaktu kedua pasangan ini mewakili Fakulti Pengurusan Hotel dan Pelancongan, UiTM (Terengganu) dalam Pertandingan MySkills Malaysia 2011. Cinta mula berputik di hati Fazli tatkala terdengar kemerduan suara Faliza mengalunkan ayat-ayat suci Al-Quran sambil menitiskan airmata.

Sepanjang pertandingan itu, Fazli mula mengenali hati budi Faliza dengan lebih dekat dan baginya Faliza adalah seorang wanita yang tegas namun mempunyai hati yang lembut.

Menyingkap detik-detik percintaan mereka, Fazli tertarik dengan sikap Faliza yang sudi menerima dirinya seadanya. Selain itu, sikap Faliza yang sentiasa positif dan sering memberi kata-kata perangsang kepadanya mengukuhkan lagi perasaan cinta terhadapnya. Antara ayat yang paling terkesan di hati Fazli ialah “one step a day biarpun kita merangkak”. Bagi Faliza pula, kesetiaan Fazli dalam menanti dirinya dan sikap Fazli yang menerima dirinya dan keluarga seadanya telah menambat hati untuk menyambut salam cinta yang luhur.

Sekembali daripada Pertandingan MySkills, dengan bantuan rakan sekerja mereka iaitu Encik Nazaruddin dan Puan Rohayu, Fazli telah memberanikan diri menyuarakan isi hatinya terhadap Faliza melalui laman sosial ‘Facebook’. Balasan yang diterima daripada Faliza “biarlah jodoh dan takdir yang menentukan, sekiranya kau untuk aku maka aku akan jadi milikmu, sekiranya tidak, janganlah kita putuskan persahabatan kita”. Selepas melalui pelbagai rintangan dan dugaan dalam percintaan selama dua tahun, akhirnya mereka telah bersepakat untuk melangsungkan tali pertunangan. Persahabatan dan percintaan makin rapi anyamannya, malah makin indah dan penuh dengan sinar kebahagiaan. Lantas tersingkap kelebihan dan keistimewaan masing-masing dalam saling melengkapi antara satu sama lain.

Menyusur majlis nan bahagia, majlis perkahwinan berlangsung penuh sempurna dengan cuaca yang cukup indah buat para tetamu jemputan yang hadir. Meriah suasana yang tercipta turut merakam memori yang bakal menjadi kenangan hingga ke akhir hayat buat Fazli dan Faliza. Bertemakan warna pilihan ‘soft pink’ untuk upacara akad nikah serta diserikan lagi dengan majlis berinai di malam pernikahan. Manakala, warna ‘dusty pink’ dipilih sebagai tema pelengkap di majlis resepsi sebelah pengantin perempuan dan warna hijau pucuk pisang bagi majlis resepsi sebelah pengantin lelaki. Kedua-dua mempelai begitu berseri-seri dan serasi digandingkan bersama di pelamin nan indah dilengkapi dengan kehadiran saudara mara dan sahabat handai yang turut hadir untuk sama-sama berkongsi kegembiraan. Dengan ini sempurna sudah majlis yang cukup meriah dan bermakna bagi keduanya. Semoga ikatan yang suci ini berkekalan hingga ke syurga serta dikurniakan zuriat yang soleh dan solehah sebagai pelengkap kebahagiaan mereka.

Sambungan di muka 10.