CURRICULUM VITAEName : Jane Nakasagga Nationality: Ugandan Mobile +971524098491 Emails :janatshamira@gmail.com janatshamira@yahoo.com Date of birth:28/04/1990 Gender:Female Marital status:Single Religion :Muslim Language Proficiency: English and Arabic Visa Status :Employment (under cancellation process)I wish to attain suitable position in an esteemed organization and wish to use all my constructive abilities and desires to make my career by enhancing my quality of work as demand to achieve the desired result.Work Experience Position :Training coordinator Period : From 20th June 2015 until 9th May 2016. Company : Haward Technology middle East Abu DhabiResponsibilities 1. Telemarketing all the courses on the training schedule , budget and plans as well as making all the clients research and I was awarded the top caller of the month as of January 2016 and I was honored the miss congeniality 2016.2. Works closely with the program Manager in communication regularly to oversee needs assessment surveys, focus and evaluation process. Confers with the program manager regarding decisions with budgetary implications.3. Gathers information, content, personnel and evaluations; Determine training audience and their knowledge and skills training needs. Identifies appropriate training methods for target audience Identifies trainers, facilitators and co- facilitators Conducts training evaluation, passes out and collects follow up evaluations.4. Communicates and coordinates program specific information, coordinates process and program evaluations, works directly with curriculum developer- communicates content needs and changes.5. Manages on - site logistics, makes sure all arrangements are made for participants and trainers with appropriate travel, lodging and rental cars.6. Communicates with venue/ hotel staff, Makes sure scheduled training breaks work with the facilitys meal schedule.7. Updating data in the Infosys, daily, weekly and monthly reporting.8. Meeting my daily target by making outgoing, incoming, useful and successful calls as well as sending emails and follow ups.9. Answering telephone inquiries promptly and professionally and transferring calls on as well as Providing information and literature about the company and training courses through telemarketing.10. Dealing with and resolving delegates complaints and queries before, during and after the course.11. Managing the course event and running the course as programmed by the company as well as opening and closing the event by representing the company. Position : Customer Care representative Period :April 2014 to June 2015 Company : Ansaf supermarket Fujairah, UAE Responsibilities Introducing the new items to our customers Making sales and balancing the days sales visa vie the tickets issued Stock taking cash handling Closing and opening of the till Writing daily coaching messages laying out the right selling behavior for up selling and customer satisfaction that should be followed on a daily basis

Position :Customer Care Clark Period :2012 to 2014 Company :Uganda Telecom Responsibilities : Arranging and replenishing of stock Assisting customers with issues regarding their connections Introducing the new items to our customers Making sales and encouraging new clients to join our Network. Inviting in new guests who would later become customers Acting with utmost integrity during my workAdditional Qualities and Skills Computer skills Dedicated, Team oriented and team player Impeccably groomed Good organizational and time management Able to adapt to flexible work timings Friendly, genuine and open attitude Ability to work individually and as a team Ability to interacting with people in a challenging environment Excellent communication and listening skills Able to adapt to unexpected situations and dealing with them Creativity and decision making Ability to remain calm.Academic Qualifications Bachelors degree in Administrative and secretarial science (BAS) Kyambogo University 2009-2012 Certificate in Computer Application Skills (CCA) Makerere University 2008 Uganda Advanced Certificate of Education (UACE) 2006-2008 Uganda Certificate of Education (UCE) 2002-2005 Universal Primary Leaving Examination 2001Referees and transcripts are available upon request.DeclarationI hereby declare that the above given information is true, correct and complete to the best of my Knowledge and belief.Jane Nakasagga Place: Abu Dhabi