janat cv

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CURRICULUM VITAE Name : Jane Nakasagga Nationality : Ugandan Mobile +971524098491 Emails :[email protected] [email protected] Date of birth:28/04/1990 Gender :Female Marital status :Single Religion :Muslim Language Proficiency: English and Arabic Visa Status :Employment (under cancellation process) I wish to attain suitable position in an esteemed organization and wish to use all my constructive abilities and desires to make my career by enhancing my quality of work as demand to achieve the desired result. Work Experience Position :Training coordinator Period : From 20 th June 2015 until 9 th May 2016. Company : Haward Technology middle East Abu Dhabi Responsibilities 1. Telemarketing all the courses on the training schedule , budget and plans as well as making all the clients research and I was awarded the top

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Page 1: Janat cv

CURRICULUM VITAE

Name : Jane Nakasagga

Nationality : Ugandan

Mobile +971524098491

Emails :[email protected]

[email protected]

Date of birth :28/04/1990

Gender :Female

Marital status :Single

Religion :Muslim

Language Proficiency: English and Arabic

Visa Status :Employment (under cancellation process)I wish to attain suitable position in an esteemed organization and wish to use all my constructive abilities and

desires to make my career by enhancing my quality of work as demand to achieve the desired result.

Work Experience

Position :Training coordinator

Period : From 20th June 2015 until 9th May 2016.

Company : Haward Technology middle East Abu Dhabi

Responsibilities

1. Telemarketing all the courses on the training schedule , budget and plans

as well as making all the clients research and I was awarded the top caller

of the month as of January 2016 and I was honored the miss congeniality

2016.

2. Works closely with the program Manager in communication regularly to

oversee needs assessment surveys, focus and evaluation process. Confers

with the program manager regarding decisions with budgetary

implications.

3. Gathers information, content, personnel and evaluations; Determine training

audience and their knowledge and skills training needs.

Identifies appropriate training methods for target audience

Page 2: Janat cv

Identifies trainers, facilitators and co- facilitators

Conducts training evaluation, passes out and collects follow up

evaluations.

4. Communicates and coordinates program specific information, coordinates

process and program evaluations, works directly with curriculum

developer- communicates content needs and changes.

5. Manages on - site logistics, makes sure all arrangements are made for

participants and trainers with appropriate travel, lodging and rental cars.

6. Communicates with venue/ hotel staff, Makes sure scheduled training

breaks work with the facility’s meal schedule.

7. Updating data in the Infosys, daily, weekly and monthly reporting.

8. Meeting my daily target by making outgoing, incoming, useful and

successful calls as well as sending emails and follow ups.

9. Answering telephone inquiries promptly and professionally and

transferring calls on as well as Providing information and literature about

the company and training courses through telemarketing.

10. Dealing with and resolving delegates’ complaints and queries before,

during and after the course.

11. Managing the course event and running the course as programmed by the

company as well as opening and closing the event by representing the

company.

Position : Customer Care representative

Period :April 2014 to June 2015

Company : Ansaf supermarket Fujairah, UAE

Responsibilities

Introducing the new items to our customers

Making sales and balancing the day’s sales visa vie the tickets issued

Stock taking cash handling

Closing and opening of the till

Writing daily coaching messages laying out the right selling behavior for up

selling and customer satisfaction that should be followed on a daily basis

Position : Customer Care Clark

Period : 2012 to 2014

Page 3: Janat cv

Company : Uganda Telecom

Responsibilities : Arranging and replenishing of stock

Assisting customers with issues regarding their connections

Introducing the new items to our customers

Making sales and encouraging new clients to join our Network.

Inviting in new guests who would later become customers

Acting with utmost integrity during my work

Additional Qualities and Skills

Computer skills

Dedicated, Team oriented and team player

Impeccably groomed

Good organizational and time management

Able to adapt to flexible work timings

Friendly, genuine and open attitude

Ability to work individually and as a team

Ability to interacting with people in a challenging environment

Excellent communication and listening skills

Able to adapt to unexpected situations and dealing with them

Creativity and decision making

Ability to remain calm.

Academic Qualifications

Bachelors degree in Administrative and secretarial science (BAS) Kyambogo University 2009-2012

Certificate in Computer Application Skills (CCA) Makerere University 2008

Uganda Advanced Certificate of Education (UACE) 2006-2008

Uganda Certificate of Education (UCE) 2002-2005

Universal Primary Leaving Examination 2001

Referees and transcripts are available upon request.

Declaration

I hereby declare that the above given information is true, correct and complete to the best of my

Knowledge and belief.

Jane Nakasagga Place: Abu Dhabi