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INDUSTRIAL TRAINING TECHNICAL REPORT

Fatin Afifa Binti Kasim 1,a, Puan Nordiana Binti Basarudin 2,a and Prof. Dr. Masri Ayob

3,a

1Department of Information Technology, Faculty of Information Science and Technology

Universiti Kebangsaan Malaysia, 43600 Bangi Selangor, Malaysia

2Information Technology Department Koperasi Permodalan Melayu Negeri Johor, 80000

Johor Bahru, Johor

3 Fakulti Teknologi Sains Dan Maklumat, Universiti Kebangsaan Malaysia, 43600 Bangi,

Selangor, Malaysia

e-mail : afatinfifa@gmail.com, bkpmnj@melayujohor.com,cmasri@ukm.edu.my

ABSTRACT I carried out my internship at Koperasi Permodalan Melayu Negeri Johor (KPMNJ) under the Information Technology Department. Under networking, I dealt with setting up, administering, maintaining and upgrading communication system, and also local area network and wide area network for the organization. The activities carried out included cable termination, setting up LAN’s, router configuration, printer configuration on network, basic networking software installation ( Cisco IOS). Under Web development, the field supervisor overviewed basic understanding of web technologies (client side, server side and databases) using Wordpress, databases management using MySQL. I was given a project to make a travel site using wordpress. Under computer maintenance and repair, I dealt with basic installation (RAM, HARDDISK, CD-ROM), basic operating system installation and activation i.e. windows xp, 7, 8, 10, system restoration, file recovery, data backup, Wi-Fi hotspot creation, assemble a personal desktop. Through work and experience, I attained networking, troubleshooting, interpersonal and research skill. The challenge faced include : lack of enough equipment, faulty equipment i.e. CD ROMs, RAM and crimping tool, poor internet connection, failure in troubleshooting for windows service failures, understanding new technical terms. In my conclusion internship at Koperasi Permodalan Melayu Negeri Johor was so productive with practical hand on skills attained from the different field supervisors. I recommend that We as students need to be taught much more of practical skills in class than theory and be given more time for practice.

1. INTRODUCTION Internship opportunity provides the students a great chance to relate their

theoretical knowledge with the competitive and tough real job market environment. Moreover, if the internship

period is within the bachelor program and the students have to return to the university after completing it, the

skills that they have developed during the internship help them to gain a more sound academic result. After

returning from internship the students get six months for preparing himself/herself for the company and their

future career. Koperasi Permodalan Melayu Negeri Johor provides that glorious opportunity to students of having

an internship within their bachelor program. I being a lucky ones to have an internship to the organization to

complete my internship. I was lucky to get the opportunity to complete my industrial training at Koperasi

Permodalan Melayu Negeri Johor (KPMNJ). KPMNJ is an organization that collecting capital among Malaysians

and investing in economics. Therefore Malaysians can unite to move in the economy. In return, they will get many

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benefit in terms of dividends, bonuses and various benefits provided by KPMNJ. KPMNJ is involved in various

economies such as plantation, logging, stock investment, property, services, Ar-Rahnu, convenience stores and

tourism. Now, from the various experiences gained, KPMNJ strives to continue to move more economically. In

line with current economic developments, KPMNJ is confident of continuing to advance and achieve its goals.

a. Task Description / Responsibility During internship, there are several responsibility

and roles I have to do. For Example, write weekly report on all activities in the log book. Next, I

have to solve problem over ICT complaints that have been made by staff at Koperasi Permodalan

Melayu Negeri Johor. I also have to perform computer maintanence and repair. Weekly, I performed

the network internet problem and printer problem.

b. Services That Have Provided Other than that, I also was given a task from my supervisor

to make web-based system for KPMNJ's subsidiary Exectravel as my project during my internship.

The system’s name is Exectravel website. This system are built to upgrade the manual ways of staffs

in Exectravel to make an advertisement or promotion of their company. This system also will prevent

the use of excessive costs. Users can also get information about advertising or promotions made by

Exectravel. Beside that, user also can make package booking online. My project took 20 weeks to

complete during internship week.

2. PROJECT DETAIL KPMNJ is involved in various economies such as plantation, logging, stock

investment, real estate, services, Ar-Rahnu, convenience stores and tourism. Now, from the various experiences

gained, KPMNJ strives to continue to move more economically. Executive Travel & Tours (M) Sdn Bhd

(EXECTRAVEL) is a subsidiary of KPMNJ. EXECTRAVEL offers both inbound and outbound tours, umrah &

pilgrimage packages, airline ticket agents, ferry and cruise services, event management services (MICE) and

managing a resort in Mersing known as Penyabong Beach Resort. To date, the Exectravel subsidiary has branch

located in Johor and Kuala Lumpur. Nowadays, we need a website as an online business medium. Website is a

business medium that is a duty for every business that is done. In Exectravel's existing management, it only has

offline business. The problems faced by Exectravel management are, not many knows about this company.

Additionally, customers need to come personally to Exectravel to make a package reservation or to get the latest

information supplied by Exectravel. Furthermore, the Exectravel management needs to spend on promoting

Exectravel and the packages offered.

3. PROPOSED SOLUTION The cause of this problem is the lack of a telecommunications system

in Exectravel management. Therefore, a website needs to be developed to deliver faster, accurate and tech-savvy

information. The purpose of this site is because the website is a business medium that every business undertakes.

With this system website, the customer market will be more open as it can be opened anywhere at the fingertips

on the internet. This Exectravel website will make it easy for users to get information about the services provided.

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In addition, the details and guidance for the services offered by the organization can be easily and accurately

conveyed. Users can also make reservations online if they are interested in the services and packages offered. This

Exectravel website needs to be designed in user-friendly and easy-to-understand style and can provide useful

information to users. More importantly, communication between two parties - buyers and sellers - is fast and easy.

In addition, with this website, Exectravel management can save the cost of distributing leaflets, posters, posters

and so on.

4. LESSON LEARNED AND CONCLUSION While undergoing industrial training at the Johor

State University's Koperasi Permodalan, I have learnt many things. I also gained a lot of valuable experienced

during 20 weeks of my internship. I learned how to cooperate with others during carrying out duty and how to

be professional as a worker that has to abide all the rule and regulations.

a. New Skills Acquired/ Experienced At Information Technology Department, I am able to play

the role as a technical resource in order to assist users with resolving computer issue. Besides, I also get a

chance to set up and organize IP address appropriately for certain users. Next, I also got a lot of knowledge

of servicing printers, scanners and other office equipment. Not only that, I also learned how to recognize

cable port on switch which are connected to users.

b. Benefit To Company and Student This industrial training are giving a lot of benefit of both

company and students. As students, I am very thankful because I can learn a lot of things in real working

environment. Not only the students can apply all the lesson that they have learn before during the training,

but the student also could get extra knowledge from the workers or staff which they can cooperate with. For

company, the students can help the staff and make their work ease for them. For example, I can contribute

to help the Information Technology Department’s staff to organize technical support for every department.

The project I have done also will make the company more ease to handle their job. Other than that, the

company also can keep a good relationship with university and it will make easier for collaboration in future.

c. Conclusion In conclusion, during one semester undergoing Industrial Training, I have gained a lot of

experience, knowledge and exposure. All the rewards gained have made me aware of increasing self-esteem

to face the ever-increasing challenges of life. Practical is a complement to the learned knowledge or theory.

This is clear with the concept of knowledge and charity, where knowledge learned without practicing it will

disappear and will not give any impression. That is, if we practice without knowledge, there will always be

problems in terms of always changing grip and stand. As long as I am undergoing industrial training, there

are many changes from the learning environment, the environment and the association of fellow colleagues.

He can directly increase his dedication and be rational to myself. I also learned a lot about new things that I

can not learn while at the University such as working in groups, working on skills, thinking creatively and

critically, thinking about logically solving problems, working wisely, working with time. However, there

are some weaknesses that can be improved in the future. So I can conclude that the industrial training

program benefits many students even though there are small disadvantages that make a little bit of trouble,

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so that these weaknesses can be improved in the future. The conclusion that I get through this industry

training is that I receive a lot of exposure in this computing world. I am grateful to the National University

of Malaysia for giving their students the opportunity to seek their own experience by conducting Industrial

Training.

ACKNOWLEDGEMENT Thank God for His pure grace, I can successfully complete the industrial

training for twenty (20) weeks in Koperasi Permodalan Melayu Negeri Johor (KPMNJ) located at Jalan Segget,

Johor Bahru, Johor starting from 22 August 2017 until 6 January 2018. At the same time, I manage to complete

my industry training report. First of all, I would like to express my sincere appreciation to my Industrial

Supervisor, Puan Nordiana Binti Basarudin for the guidance and encouragement given throughout the course of

this industrial training. She always care about my progress throughout the training at KPMNJ. Cooperation from

all the staff of KPMNJ who gave much guidance about the organization that I am less aware. They taught me a

lot about the importance of group relationships and co-operation in an organization when doing the job. Thanks

also to the staff in the Administration, Membership and Information Technology departments for the guidance

provided for this project and the training of the industry. I would like to appreciate to my parent, family and all

my colleagues for their supports and guides. Finally, I would like to thanks to all participants who help me either

directly or indirectly to accomplish industry training.

REFERENCES

Koperasi Permodalan Melayu Negeri Johor. 2016. 50 Tahun KPMNJ JUBLI EMAS 1966-2016. Koperasi

Permodalan Melayu Negeri Johor.

Koperasi Permodalan Melayu Negeri Johor. 2016. KPMNJ Menyambut Jubli Emas (50 Tahun) Di Persada

Koperasi 3.3.1966 – 3.3.2016. Koperasi Permodalan Melayu Negeri Johor.

Koperasi Permodalan Melayu Negeri Johor. April 2015. Buletin KPMNJ BIL: 31. Johor: Koperasi

Permodalan Melayu Negeri Johor Berhad.

Koperasi Permodalan Melayu Negeri Johor Berhad. 2015. Mesyuarat Agung Kawasan KPMNJ 2015. Johor:

Koperasi Permodalan Melayu Negeri Johor Berhad

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APPENDIX

Company Background

Koperasi Permodalan Melayu Negeri Johor (KPMNJ) was established in 1965. The cooperative was registered on

March 3, 1966 under the Cooperative Act 1948. Its establishment was on the initiative of several Malaysian

Government officials led by Tan Sri Dato 'Haji Basir bin Ismail who are aware how important Malaysians engage

in the economy to improve their standard of living.

KPMNJ's Objectives

KPMNJ's objective is to raise capital among Malaysians and invest in economics. As such, Malays can unite to

move economically. In return, they will benefit in terms of dividends, bonuses and other benefits provided by

KPMNJ.

KPMNJ Membership

KPMNJ membership is open to all Malaysians aged 18 years and above subject to terms and conditions.

Economic Scope of KPMNJ

KPMNJ is involved in various economies such as plantation, logging, stock investment, real estate, services, Ar-

Rahnu, convenience stores and tourism. Now, from the various experiences gained, KPMNJ strives to continue

to move more economically. In line with current economic developments, KPMNJ is confident of continuing to

progress and achieving its goals.

Vision

KPMNJ has strong assets, large capital, profitable diversity and is among the top 10 cooperatives in Malaysia.

Mission

i KPMNJ embraces integrity, competency and visionary to achieve the goal of becoming an excellent

organization.

ii Establishing a community-driven relationship with a conducive environment in producing quality human

resources, effective, competitive and cultured entrepreneurship.

iii Create economic, social and human development opportunities for all members, Malays and Muslims as

a whole

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Corporate Information

Name of Co-operative : Koperasi Permodalan Melayu Negeri Johor

No. Registration : 4206 / 3.3.66

Address : No. 50-B, 5th Floor, KPMNJ Building, Segget Road,

80000 Johor Bahru, Johor

No. Telephone : 07 - 223 2050

No. Fax : 07 - 224 5501

Website : http://www.melayujohor.com

Email : kpmnj@melayujohor.com

Facebook : http://www.facebook.com/groups/kpmnj

Auditors : MNZWAJ Associates

44B, Jalan Padi 1,

Bandar Baru Uda,

81200 Johor Bahru

Ownership Status : 100% Bumiputera

Total Members : 8, 794 (up to 31 August 2016)

Banks : Bank Islam (M) Bhd

Bank Muamalat (M) Bhd

Maybank Islamic Bhd

CIMB Islamic Bank Bhd

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Company Organization Chart

Figure 1.0 Organizational of Koperasi Permodalan Melayu Negeri Johor Copyri

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Organizational Chart Of Administration, membership and Information Technology Department Koperasi Permodalan Melayu Negeri Johor

Figure 1.1 Organizational Chart Of Administration, membership and Information Technology Department Koperasi Permodalan Melayu Negeri Johor

ANGGOTA LEMBAGA KOPERASI

KETUA PEGAWAI EKSEKUTIF Hj. Sahar Hj. Ahmad

SETIAUSAHA EKSEKUTIF Norhayati Che Mat (E4)

PEN. PENGURUS Nordiana Basarudin (E4)

EKS. RENDAHPENTADBIRAN & IT Siti Shamsulbahariah (ER)

EKS. RENDAHKEANGGOTAAN Hazlina (ER)

PEMBANTU TADBIR PENTADBIRAN Rosazlin (S1)

PEMBANTU TADBIR KEANGGOTAAN Hawarina (S1)

PEMBANTU TADBIR

(PENGHANTARAN) Mohd Faisal (S2)

PEMANDU Armand Ahmad

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Figure 1.2 Context Diagram of Exectravel System Web

Administrator User EXECTRAVEL

Delete information / booking

Update information / booking

Insert information / booking form

Booking package

Approve booking form

Print booking form

Print booking form

Log in

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Gantt Chart

Figure 1.3 Gantt Chart of Exectravel Website

Activity Semester 2016/2017 Week

1 2 3 4 5 6 7 8 9 10 11 12 13 14

15 16 17 18 19 20

+ Project Selection + Definition Get Company Profile Get Information about ExecTravel + Phase Methodology + Phase Analysis Discuss with ExecTravel Officers System Requirements Specification Hardware Specification Software Specification + Design Phase Database Design Software Design Interface Design Create Design Specs Complete Design + Development Phase Developing System Modules Complete Development + Test Phase Perform System Testing Document Issue Found Correcting Issues Found Complete Testing

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User Interface of Exectravel System Website

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Figure 1.4 ExecTravel home page. Users can view the information provided in this site.

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Figure 1.5 Company profile of ExecTravel where users can know a little about the company

ExecTravel.

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Figure 1.6 Inbound package interface where the package provides holidays in the country including Sabah and Sarawak�

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Figure 1.7 Indicates one of the packages contained in the inbound package.�������

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Figure 1.8 Outbound package interface where this package offers holidays abroad such as Paris, London, New York, Beijing, Cairo and Melbourne.

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Figure 1.9 Indicates one of the packages contained in the outbound package

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Figure 1.10 Umrah & Pilgrimage package interface where this package offers services to bring the pilgrims to the Holy Land to complete the worship.

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Figure 1.11 This diagram shows the service page interface where users can find out the types of services that ExecTravel provides

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Figure 1.12 Interface of the contact page. This site is used if the user has any questions or would like to make a reservation.

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Figure 1.13 A gallery page interface where users can view photos of activities conducted by ExecTravel.

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Figure 1.14 Package booking form interface where users need to fill out the form to make a package booking. This package is only for inbound packages.

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