imrk q,rm &ps
TRANSCRIPT
-
8/19/2019 IMRK Q,RM &PS
1/44
11
CURRICULUM VITAECURRICULUM VITAE DATA PRIBADIDATA PRIBADI
Nama :Nama : dr.ADIB ABDULLAH YAHYA,MARSdr.ADIB ABDULLAH YAHYA,MARSPangkat : Brigjen TNI (PurnPangkat : Brigjen TNI (Purn
Tem!at"tangga# #a$ir : Mage#ang,%& 'eruari %)*)Tem!at"tangga# #a$ir : Mage#ang,%& 'eruari %)*)
+aatan :+aatan : DIR-TUR UTAMA RUMAH SA-IT MMDIR-TUR UTAMA RUMAH SA-IT MMAgama : I/#amAgama : I/#am
ALAMAT : +#. Punai H01*,-e#.Tenga$,+akarta Timur 2 %34*5ALAMAT : +#. Punai H01*,-e#.Tenga$,+akarta Timur 2 %34*5
Te#! : (51%6*5*465Te#! : (51%6*5*465
'a7 : (51% 6*565*8'a7 : (51% 6*565*8
HP :HP : 56%&%653*)856%&%653*)8
0MAIL0MAIL :: [email protected]@yahoo.com
PENDIDIKAN UMUMPENDIDIKAN UMUM
SMA Negeri Mage#ang %)&&SMA Negeri Mage#ang %)&&
S% : 'aku#ta/ -ed9kteran Unier/ita/ ;aja$ Mada (U;M,S% : 'aku#ta/ -ed9kteran Unier/ita/ ;aja$ Mada (U;M,
Y9grganiati9n (@H>, Y9grganiati9n (@H>, Y9g
-
8/19/2019 IMRK Q,RM &PS
2/44
22
PN;ALAMAN +ABATAN-9mandan Deta/emen -e/e$atan Pa/ukan Pengamanan Pre/iden (Pa/!am!re/, %)680%))%
-e!a#a Ruma$ Sakit Mu$ammad RidCan Meurak/a, +akarta, %))1
-e!a#a -e/e$atan Daera$ Mi#iter (-ake/dam +aSN Pa/?a Sarjana URIND>
DIR-TUR UTAMA RUMAH SA-IT MM
>R;ANISASI
-etua Ikatan Ruma$ Sakit +akarta Metr9!9#itan (IRS+AM, 155501553
-etua Umum Per$im!unan Ruma$ Sakit Se#uru$ Ind9ne/ia ( PRSI, 15530155)
PRSIDNT >' ASIAN H>SPITAL 'DRATI>N ( AH' 155) 2 15%%
Angg9ta -9mna/ 'BPI.
SureP ( H9/!ita# Pre!aredne// =9r mergen?ie/ and Di/a/ter/E
-
8/19/2019 IMRK Q,RM &PS
3/44
PNIN;-ATANPNIN;-ATAN MUTUMUTU
MNU+UMNU+U -SLAMATAN PASIN-SLAMATAN PASIN
Dr. ADIB A YAHYA, MARS
INSTITUT MANA+MN RISI-> -LINIS
PLATIHAN MAN+MN RISI-> DAN PNIN;-ATAN MUTU
MNU+U -SLAMATAN PASIN
-
8/19/2019 IMRK Q,RM &PS
4/44
PN;RTIAN MUTUPN;RTIAN MUTU
MUTU MUTU FUALITYFUALITY! ADALA" KE#E#UAIAN! ADALA" KE#E#UAIAN
DEN$ANDEN$AN #TANDAR#TANDAR C%N&%RMANCE T%C%N&%RMANCE T%
RE'UIREMENT#!RE'UIREMENT#! CROSBY CROSBY ) )
MUTUMUTU ADALA" $AM(ARAN DARI PR%DUK ADALA" $AM(ARAN DARI PR%DUK
)AN$)AN$ MEMENU"I KE(UTU"ANMEMENU"I KE(UTU"AN
PELAN$$AN DANPELAN$$AN DAN (E(A# DARI(E(A# DARI KECACATANKECACATAN
JURAN JURAN ) )
-
8/19/2019 IMRK Q,RM &PS
5/44
D>NADBIAND>NADBIANGS THR @AYS T>GS THR @AYS T>
MASUR FUALITYMASUR FUALITY
STRUTURSTRUTUR : T"E: T"E RELATIVEL) #TA(LERELATIVEL) #TA(LEC"ARACTERI#TIC# %& T"E PR%VIDER# %& CAREC"ARACTERI#TIC# %& T"E PR%VIDER# %& CARE* %&* %&T"E T%%L# AND RE#%URCE# T"E) "AVE AT T"EIRT"E T%%L# AND RE#%URCE# T"E) "AVE AT T"EIRDI#P%#AL* AND %& T"EDI#P%#AL* AND %& T"E P")#ICAL ANDP")#ICAL AND%R$ANI+ATI%NAL #ETTIN$#%R$ANI+ATI%NAL #ETTIN$# IN ,"IC" T"E) ,%RK.IN ,"IC" T"E) ,%RK.
PR>SSPR>SS %& CARE : A #ET %&%& CARE : A #ET %& ACTIVITIE# ACTIVITIE# T"AT $% %NT"AT $% %N,IT"IN AND,IT"IN AND (ET,EEN PRACTITI%NER# AND PATIENT#(ET,EEN PRACTITI%NER# AND PATIENT#..
>UT>M>UT>M : A C"AN$E IN A PATIENT-# CURRENT AND: A C"AN$E IN A PATIENT-# CURRENT AND&UTURE&UTURE "EALT" #TATU#"EALT" #TATU# T"AT CAN (E ATTRI(UTED T%T"AT CAN (E ATTRI(UTED T%
ANTECEDENT "EALT"CARE ANTECEDENT "EALT"CARE
-
8/19/2019 IMRK Q,RM &PS
6/44
-9m!9nen !e#a
-
8/19/2019 IMRK Q,RM &PS
7/44
INTRNATI>NALINTRNATI>NAL
PATINTPATINT
SATIS'ATI>NSATIS'ATI>N
INDIND
(IPSI(IPSI
Ma/ing 2 ma/ing k9m!9nen memi#iki /tandar ter/endiri :Ma/ing 2 ma/ing k9m!9nen memi#iki /tandar ter/endiri :
Standar01 tentang
/umerda' >NDUT
Indikat9r >ut!ut:
A/!ek !e#aut?9me
-
8/19/2019 IMRK Q,RM &PS
8/44
MUTU VS CITRAMUTU VS CITRA
-
8/19/2019 IMRK Q,RM &PS
9/44
L%%K AT T"E (U#INE##L%%K AT T"E (U#INE##
T"R%U$"T"R%U$"
THE CUSTOMER`STHE CUSTOMER`S
EYESEYES
-
8/19/2019 IMRK Q,RM &PS
10/44
-
8/19/2019 IMRK Q,RM &PS
11/44
UnsafeUnsafe
InaccessibleInaccessible
Increasing costIncreasing cost
Qualified or!force s"ortagesQualified or!force s"ortages
#ac! of consu$er in%ol%e$ent#ac! of consu$er in%ol%e$ent
>ur>ur S9?iet
-
8/19/2019 IMRK Q,RM &PS
12/44
->MP>NN PMBNTU- ITRA->MP>NN PMBNTU- ITRA
TAN;IBL :
/BAN;UNAN
/TAMAN
/PAR-IR
/ALAT
/D>-TR"PRA@AT
MAN'AAT-AN
PANA INDRA
PAT"RSP>NS TIM
-MUDAHAN
TR->>RDINASI
AMAN
->MUNI-ATI'
-TRLIBATAN PASIN
-SINAMBUN;AN
PR>SS
SMBUH
FUALITY >' LI'
APRSIASI THD.UPAYA
JALU >' M>NY
PATINT SATIS'ATI>NPATINT SATIS'ATI>N
Struktur Pr9/e/ >ut!ut >ut?9me
-SAN PR>'SI>NAL
TRUST K L>YALTY
-
8/19/2019 IMRK Q,RM &PS
13/44
MUTU &A' (E)UASA' )ASIE'MUTU &A' (E)UASA' )ASIE'
-
8/19/2019 IMRK Q,RM &PS
14/44
00PLAYANAN PRIMAPLAYANAN PRIMA RUMA" #AKITRUMA" #AKIT
00PELA)ANAN PRIMA ADALA" PELA)ANANPELA)ANAN PRIMA ADALA" PELA)ANAN
KEPADA PA#IEN )AN$ (ERDA#ARKANKEPADA PA#IEN )AN$ (ERDA#ARKAN
STANDAR -UALITASSTANDAR -UALITAS UNTUK MEMENU"IUNTUK MEMENU"I-BUTUHAN-BUTUHAN DANDAN -IN;INAN PASIN-IN;INAN PASIN
#E"IN$$A PA#IEN DAPAT MEMPER%LE"#E"IN$$A PA#IEN DAPAT MEMPER%LE"
-PUASAN-PUASAN )AN$ AK"IRN)A DAPAT)AN$ AK"IRN)A DAPAT
MENIN$KATKANMENIN$KATKAN -PRAYAANNYA-PRAYAANNYA
KEPADA RUMA" #AKITKEPADA RUMA" #AKIT
-
8/19/2019 IMRK Q,RM &PS
15/44
ME'*(U(UR (E)UASA' )ASIE' &E'*A'ME'*(U(UR (E)UASA' )ASIE' &E'*A'
+SERVICE QUA#ITY )ERCE)TIO',+SERVICE QUA#ITY )ERCE)TIO',
RRliabili3yliabili3y
AA44u5a6c44u5a6c
TTa67ibla67ibl
EEm8a3hym8a3hy
RR48o64i964448o64i9644
-a!s"ees"-a!s"ees"
-
8/19/2019 IMRK Q,RM &PS
16/44
-
8/19/2019 IMRK Q,RM &PS
17/44
Crossing the Quality ChaCrossing the Quality Cha
sm: A New Health Systemsm: A New Health System
for the 21st Century for the 21st Century
(2001)
I>M Stud< 9= Hea#t$ are Fua#it<
http://www.iom.edu/?id=12736http://www.iom.edu/?id=12736http://www.iom.edu/?id=12736http://www.iom.edu/?id=12736http://www.iom.edu/?id=12736http://www.iom.edu/?id=12736http://www.iom.edu/http://www.iom.edu/?id=12736http://www.iom.edu/?id=12736http://www.iom.edu/?id=12736
-
8/19/2019 IMRK Q,RM &PS
18/44
C5o44i67 3h 'uali3y Cha4m:
Th cha4m b36Th cha4m b36 ha3 ;6oha3 ;6o a6da6d ha3ha3 6d 3o ;6o 6d 3o ;6o 3o im85o9 ca53o im85o9 ca5
Th cha4m b36Th cha4m b36 ca5 dli95yca5 dli95y a6d 3ho4a6d 3ho4ho do 6o3
-
8/19/2019 IMRK Q,RM &PS
19/44
I%M : C5o44i67 3h 'uali3y Cha4mI%M : C5o44i67 3h 'uali3y Cha4m
A N "al3h #y43m Aim4 ?? "al3h Ca5 4hould b :
SafeSafe ? No u6i636dd i6u5i4? No u6i636dd i6u5i4
EffectiveEffective ? (a4d o6 9id6c? (a4d o6 9id6c
Patient-Centered Patient-Centered
Timely Timely ? No ha5m
-
8/19/2019 IMRK Q,RM &PS
20/44
HUBUN;AN MANA+MN RISI->,HUBUN;AN MANA+MN RISI->,
-SLAMATAN PASIN-SLAMATAN PASIN
DANDAN
MANA+MN MUTUMANA+MN MUTU
'>R@>RD'>R@>RD
-
8/19/2019 IMRK Q,RM &PS
21/44
'>R@>RD'>R@>RD
@$en a !atient i/ $armed a/ a re/u#t 9= a medi?a# err9r,@$en a !atient i/ $armed a/ a re/u#t 9= a medi?a# err9r,
ri/k manager/ and ua#it< manager/ri/k manager/ and ua#it< manager/ $ae immediate intere/t/ in$ae immediate intere/t/ in
identi=
-
8/19/2019 IMRK Q,RM &PS
22/44
%95 3h ya54* 3h4 48a5a3 8a3h4 ha9 co635ibu3d%95 3h ya54* 3h4 48a5a3 8a3h4 ha9 co635ibu3d
3o a3o a 4ilo m63ali3y4ilo m63ali3y..
I6 ma6y o57a6ia3io64* i6cha67d b36 5i4; ma6a754 a6d =uali3yma6a754 a6dma6a754 a6d collabo5a3io6collabo5a3io6 i4 3oo oi4363..
-
8/19/2019 IMRK Q,RM &PS
23/44
TH ND '>R A >LLAB>RATIJ M>DLTH ND '>R A >LLAB>RATIJ M>DL
T$e idea#T$e idea# ri/k management and ua#it< management ?9##a9ratieri/k management and ua#it< management ?9##a9ratie
m9de#m9de# a##9C/ t$e e7?$ange 9= eent0re#ated in=9rmati9n in a Ca< t$ata##9C/ t$e e7?$ange 9= eent0re#ated in=9rmati9n in a Ca< t$atd9e/ n9t je9!ardie t$e de=en/e 9= a !9tentia# ma#!ra?ti?e ?#aim.d9e/ n9t je9!ardie t$e de=en/e 9= a !9tentia# ma#!ra?ti?e ?#aim.
T
a9id an< /!e?u#ati9n 9r !remature ?9n?#u/i9n/ t$at ?9u#d !9tentia##
-
8/19/2019 IMRK Q,RM &PS
24/44
Ri/k Management,Ri/k Management,
Fua#it< Im!r9ement, andFua#it< Im!r9ement, and
Patient Sa=et
-
8/19/2019 IMRK Q,RM &PS
25/44
3h I643i3u3 o< Mdici6-4 I%M! 2BB1 58o533h I643i3u3 o< Mdici6-4 I%M! 2BB1 58o53 Cr""in# t&e 'uality C&a"m a(tlyCr""in# t&e 'uality C&a"m a(tly
de"cribe" t&e evlvin# rle" f &ealt&carede"cribe" t&e evlvin# rle" f &ealt&care 5i4; ma6a7m63 a6d =uali3y5i4; ma6a7m63 a6d =uali3y
im85o9m63 i6 hal3hca5 o57a6ia3io64im85o9m63 i6 hal3hca5 o57a6ia3io64 .. n t&e (a"t* t&e t+n t&e (a"t* t&e t+
-
8/19/2019 IMRK Q,RM &PS
26/44
22Australian Patient Safety Foundation
-
8/19/2019 IMRK Q,RM &PS
27/44
HOW HAVE RISK MANAGEMENT AND QUALITY EVOLVED HOW HAVE RISK MANAGEMENT AND QUALITY EVOLVED
I6 3h 8a43* a 3y8ical o57a6ia3io6al cha53 mi7h3 ha9 had 5i4; ma6a7m63I6 3h 8a43* a 3y8ical o57a6ia3io6al cha53 mi7h3 ha9 had 5i4; ma6a7m63
58o53i67 3o a58o53i67 3o a chi< o85a3i67 o
-
8/19/2019 IMRK Q,RM &PS
28/44
OVERLA!!ING FUNCTIONS IN RISK MANAGEMENT ANDOVERLA!!ING FUNCTIONS IN RISK MANAGEMENT AND
QUALITY IM!ROVEMENT QUALITY IM!ROVEMENT
A4 3h 5i4; ma6a7m63 a6d =uali3y im85o9m63 A4 3h 5i4; ma6a7m63 a6d =uali3y im85o9m63
-
8/19/2019 IMRK Q,RM &PS
29/44
FUALITY IMPR>JMNT
'uali3y m3hodolo7y
'uali3y ma4u54i6dica3o54
da4hboa5d4co5 ma4u54* 3c.(6chma5;i67
(43 85ac3ic4cli6ical 7uidli64
P5o9id5 85
-
8/19/2019 IMRK Q,RM &PS
30/44
,ifferent Rle"* Same al.,ifferent Rle"* Same al.
Ri"/ and 'uality Ri"/ and 'uality 0ana#ement0ana#ement
Partnerin# fr Patient Safety Partnerin# fr Patient Safety
-
8/19/2019 IMRK Q,RM &PS
31/44
A885oach4 3o ali76 5i4; A885oach4 3o ali76 5i4; ma6a7m63 a6dma6a7m63 a6d
=uali3y im85o9m63 435a37i4 i3h=uali3y im85o9m63 435a37i4 i3ha
-
8/19/2019 IMRK Q,RM &PS
32/44
#TEP##TEP#
9ndu?t an a//e//ment 9= ?urrent a!!r9a?$e/.9ndu?t an a//e//ment 9= ?urrent a!!r9a?$e/.
00 ,ha3 4y43m4 a5,ha3 4y43m4 a5 cu5563ly i6 8lac
-
8/19/2019 IMRK Q,RM &PS
33/44
To 9alua3 collabo5a3io6 b36 5i4; ma6a7m63To 9alua3 collabo5a3io6 b36 5i4; ma6a7m63 a6d =uali3ya6d =uali3y
im85o9m63* co64id54im85o9m63* co64id54 4om o< 3h
-
8/19/2019 IMRK Q,RM &PS
34/44
Identi=< data and in=9rmati9n ?9##e?ted < ea?$ =un?ti9n and $9CIdenti=< data and in=9rmati9n ?9##e?ted < ea?$ =un?ti9n and $9C
t$e =#9C 9= in=9rmati9n ?an en$an?e ri/k and ua#it< e==9rt/t$e =#9C 9= in=9rmati9n ?an en$an?e ri/k and ua#it< e==9rt/..
00 "o"o ca6 i6
-
8/19/2019 IMRK Q,RM &PS
35/44
P9/iti9n de!artment/ ?#9/e t9 ea?$ 9t$er.P9/iti9n de!artment/ ?#9/e t9 ea?$ 9t$er.
00 Th o
-
8/19/2019 IMRK Q,RM &PS
36/44
Learn =r9m ea?$ 9t$er.Learn =r9m ea?$ 9t$er.
00 Ri4; a6d =uali3y ma6a754 ca6Ri4; a6d =uali3y ma6a754 ca6 la56
-
8/19/2019 IMRK Q,RM &PS
37/44
Leae eg9/ at t$e d99r.Leae eg9/ at t$e d99r.
00 Tho4 ho ha9 5ali76d 3hi5 5i4;*Tho4 ho ha9 5ali76d 3hi5 5i4;* =uali3y* a6d 8a3i63 4a
-
8/19/2019 IMRK Q,RM &PS
38/44
SAM!LE A!!ROACHES SAM!LE A!!ROACHES
A!!r9a?$ >neA!!r9a?$ >ne
?? A3 A3 4mall a6d mdium?4i4mall a6d mdium?4i ho48i3al4* 3hho48i3al4* 3h 548o64ibili3y
-
8/19/2019 IMRK Q,RM &PS
39/44
A!!r9a?$ TC9A!!r9a?$ TC9
?? I6I6 mdium?4i 3o la57mdium?4i 3o la57 ho48i3al4 a6d mdical c6354*ho48i3al4 a6d mdical c6354*3h
-
8/19/2019 IMRK Q,RM &PS
40/44
A!!r9a?$ T$reeA!!r9a?$ T$ree
?? #om#om la575 o57a6ia3io64la575 o57a6ia3io64 a6d hal3hca5 4y43m4 ha9a6d hal3hca5 4y43m4 ha9 43abli4hd a43abli4hd a d8a53m63d8a53m63 i6i63h o57a6ia3io63h o57a6ia3io6 ddica3d 3oddica3d 3o 5i4;* =uali3y* a6d 8a3i63 4a
-
8/19/2019 IMRK Q,RM &PS
41/44
LEADERSHI! SU!!ORT LEADERSHI! SU!!ORT
TTo 85463i67 3h bu4i644 ca4
-
8/19/2019 IMRK Q,RM &PS
42/44
IN CONCLUSION IN CONCLUSION
Im85o9dIm85o9d collabo5a3io6collabo5a3io6 b36 5i4; ma6a7m63 a6db36 5i4; ma6a7m63 a6d =uali3y im85o9m63=uali3y im85o9m63
ill co635ibu3 3o a6 o57a6ia3io6-4ill co635ibu3 3o a6 o57a6ia3io6-4 4ucc44 i64ucc44 i6 6ha6ci67 8a3i63 4a
-
8/19/2019 IMRK Q,RM &PS
43/44
>LLAB>RATI>N ......>LLAB>RATI>N ......
-
8/19/2019 IMRK Q,RM &PS
44/44
THANKTHANK