imrk q,rm &ps

Upload: haribasuki

Post on 08-Jul-2018

222 views

Category:

Documents


0 download

TRANSCRIPT

  • 8/19/2019 IMRK Q,RM &PS

    1/44

    11

    CURRICULUM VITAECURRICULUM VITAE  DATA PRIBADIDATA PRIBADI

    Nama :Nama : dr.ADIB ABDULLAH YAHYA,MARSdr.ADIB ABDULLAH YAHYA,MARSPangkat : Brigjen TNI (PurnPangkat : Brigjen TNI (Purn

    Tem!at"tangga# #a$ir : Mage#ang,%& 'eruari %)*)Tem!at"tangga# #a$ir : Mage#ang,%& 'eruari %)*)

    +aatan :+aatan : DIR-TUR UTAMA RUMAH SA-IT MMDIR-TUR UTAMA RUMAH SA-IT MMAgama : I/#amAgama : I/#am

    ALAMAT : +#. Punai H01*,-e#.Tenga$,+akarta Timur 2 %34*5ALAMAT : +#. Punai H01*,-e#.Tenga$,+akarta Timur 2 %34*5

      Te#! : (51%6*5*465Te#! : (51%6*5*465  

    'a7 : (51% 6*565*8'a7 : (51% 6*565*8

    HP :HP : 56%&%653*)856%&%653*)8

    0MAIL0MAIL :: [email protected]@yahoo.com

      PENDIDIKAN UMUMPENDIDIKAN UMUM

    SMA Negeri Mage#ang %)&&SMA Negeri Mage#ang %)&&

    S% : 'aku#ta/ -ed9kteran Unier/ita/ ;aja$ Mada (U;M,S% : 'aku#ta/ -ed9kteran Unier/ita/ ;aja$ Mada (U;M,

     Y9grganiati9n (@H>, Y9grganiati9n (@H>, Y9g

  • 8/19/2019 IMRK Q,RM &PS

    2/44

    22

     PN;ALAMAN +ABATAN-9mandan Deta/emen -e/e$atan Pa/ukan Pengamanan Pre/iden (Pa/!am!re/, %)680%))%

    -e!a#a Ruma$ Sakit Mu$ammad RidCan Meurak/a, +akarta, %))1

    -e!a#a -e/e$atan Daera$ Mi#iter (-ake/dam +aSN Pa/?a Sarjana URIND>

    DIR-TUR UTAMA RUMAH SA-IT MM

    >R;ANISASI

    -etua Ikatan Ruma$ Sakit +akarta Metr9!9#itan (IRS+AM, 155501553

    -etua Umum Per$im!unan Ruma$ Sakit Se#uru$ Ind9ne/ia ( PRSI, 15530155)

    PRSIDNT >' ASIAN H>SPITAL 'DRATI>N ( AH' 155) 2 15%%

    Angg9ta -9mna/ 'BPI.

    SureP ( H9/!ita# Pre!aredne// =9r mergen?ie/ and Di/a/ter/E 

  • 8/19/2019 IMRK Q,RM &PS

    3/44

     PNIN;-ATANPNIN;-ATAN MUTUMUTU 

    MNU+UMNU+U -SLAMATAN PASIN-SLAMATAN PASIN

    Dr. ADIB A YAHYA, MARS

    INSTITUT MANA+MN RISI-> -LINIS

    PLATIHAN MAN+MN RISI-> DAN PNIN;-ATAN MUTU

    MNU+U -SLAMATAN PASIN

  • 8/19/2019 IMRK Q,RM &PS

    4/44

    PN;RTIAN MUTUPN;RTIAN MUTU

    MUTU MUTU FUALITYFUALITY! ADALA" KE#E#UAIAN! ADALA" KE#E#UAIAN

    DEN$ANDEN$AN #TANDAR#TANDAR C%N&%RMANCE T%C%N&%RMANCE T%

    RE'UIREMENT#!RE'UIREMENT#!  CROSBY CROSBY  ) )

    MUTUMUTU ADALA" $AM(ARAN DARI PR%DUK ADALA" $AM(ARAN DARI PR%DUK

    )AN$)AN$ MEMENU"I KE(UTU"ANMEMENU"I KE(UTU"AN 

    PELAN$$AN DANPELAN$$AN DAN (E(A# DARI(E(A# DARI KECACATANKECACATAN 

     JURAN JURAN  ) )

  • 8/19/2019 IMRK Q,RM &PS

    5/44

    D>NADBIAND>NADBIANGS THR @AYS T>GS THR @AYS T>

    MASUR FUALITYMASUR FUALITY

    STRUTURSTRUTUR : T"E: T"E RELATIVEL) #TA(LERELATIVEL) #TA(LEC"ARACTERI#TIC# %& T"E PR%VIDER# %& CAREC"ARACTERI#TIC# %& T"E PR%VIDER# %& CARE* %&* %&T"E T%%L# AND RE#%URCE# T"E) "AVE AT T"EIRT"E T%%L# AND RE#%URCE# T"E) "AVE AT T"EIRDI#P%#AL* AND %& T"EDI#P%#AL* AND %& T"E P")#ICAL ANDP")#ICAL AND%R$ANI+ATI%NAL #ETTIN$#%R$ANI+ATI%NAL #ETTIN$# IN ,"IC" T"E) ,%RK.IN ,"IC" T"E) ,%RK.

    PR>SSPR>SS %& CARE : A #ET %&%& CARE : A #ET %& ACTIVITIE# ACTIVITIE# T"AT $% %NT"AT $% %N,IT"IN AND,IT"IN AND (ET,EEN PRACTITI%NER# AND PATIENT#(ET,EEN PRACTITI%NER# AND PATIENT#..

    >UT>M>UT>M : A C"AN$E IN A PATIENT-# CURRENT AND: A C"AN$E IN A PATIENT-# CURRENT AND&UTURE&UTURE "EALT" #TATU#"EALT" #TATU# T"AT CAN (E ATTRI(UTED T%T"AT CAN (E ATTRI(UTED T%

     ANTECEDENT "EALT"CARE ANTECEDENT "EALT"CARE

  • 8/19/2019 IMRK Q,RM &PS

    6/44

    -9m!9nen !e#a

  • 8/19/2019 IMRK Q,RM &PS

    7/44

    INTRNATI>NALINTRNATI>NAL

    PATINTPATINT

    SATIS'ATI>NSATIS'ATI>N

    INDIND

    (IPSI(IPSI

    Ma/ing 2 ma/ing k9m!9nen memi#iki /tandar ter/endiri :Ma/ing 2 ma/ing k9m!9nen memi#iki /tandar ter/endiri :

     

    Standar01 tentang

    /umerda' >NDUT

    Indikat9r >ut!ut:

    A/!ek !e#aut?9me

  • 8/19/2019 IMRK Q,RM &PS

    8/44

    MUTU VS CITRAMUTU VS CITRA

  • 8/19/2019 IMRK Q,RM &PS

    9/44

    L%%K AT T"E (U#INE##L%%K AT T"E (U#INE##

    T"R%U$"T"R%U$"

    THE CUSTOMER`STHE CUSTOMER`S

    EYESEYES

  • 8/19/2019 IMRK Q,RM &PS

    10/44

  • 8/19/2019 IMRK Q,RM &PS

    11/44

    UnsafeUnsafe

    InaccessibleInaccessible

    Increasing costIncreasing cost

    Qualified or!force s"ortagesQualified or!force s"ortages

    #ac! of consu$er in%ol%e$ent#ac! of consu$er in%ol%e$ent

    >ur>ur S9?iet

  • 8/19/2019 IMRK Q,RM &PS

    12/44

    ->MP>NN PMBNTU- ITRA->MP>NN PMBNTU- ITRA

     TAN;IBL :

    /BAN;UNAN

    /TAMAN

    /PAR-IR

    /ALAT

    /D>-TR"PRA@AT

    MAN'AAT-AN

    PANA INDRA

    PAT"RSP>NS TIM

    -MUDAHAN

    TR->>RDINASI

    AMAN

    ->MUNI-ATI'

    -TRLIBATAN PASIN

    -SINAMBUN;AN

    PR>SS

    SMBUH

    FUALITY >' LI'

    APRSIASI THD.UPAYA

    JALU >' M>NY

    PATINT SATIS'ATI>NPATINT SATIS'ATI>N

    Struktur Pr9/e/  >ut!ut >ut?9me

    -SAN PR>'SI>NAL

    TRUST K L>YALTY

  • 8/19/2019 IMRK Q,RM &PS

    13/44

     MUTU &A' (E)UASA' )ASIE'MUTU &A' (E)UASA' )ASIE'

  • 8/19/2019 IMRK Q,RM &PS

    14/44

     00PLAYANAN PRIMAPLAYANAN PRIMA RUMA" #AKITRUMA" #AKIT

    00PELA)ANAN PRIMA ADALA" PELA)ANANPELA)ANAN PRIMA ADALA" PELA)ANAN

    KEPADA PA#IEN )AN$ (ERDA#ARKANKEPADA PA#IEN )AN$ (ERDA#ARKAN

    STANDAR -UALITASSTANDAR -UALITAS UNTUK MEMENU"IUNTUK MEMENU"I-BUTUHAN-BUTUHAN DANDAN -IN;INAN PASIN-IN;INAN PASIN 

    #E"IN$$A PA#IEN DAPAT MEMPER%LE"#E"IN$$A PA#IEN DAPAT MEMPER%LE"

    -PUASAN-PUASAN )AN$ AK"IRN)A DAPAT)AN$ AK"IRN)A DAPAT

    MENIN$KATKANMENIN$KATKAN -PRAYAANNYA-PRAYAANNYA

    KEPADA RUMA" #AKITKEPADA RUMA" #AKIT

  • 8/19/2019 IMRK Q,RM &PS

    15/44

    ME'*(U(UR (E)UASA' )ASIE' &E'*A'ME'*(U(UR (E)UASA' )ASIE' &E'*A'

    +SERVICE QUA#ITY )ERCE)TIO',+SERVICE QUA#ITY )ERCE)TIO',

    RRliabili3yliabili3y

    AA44u5a6c44u5a6c

    TTa67ibla67ibl

    EEm8a3hym8a3hy

    RR48o64i964448o64i9644

    -a!s"ees"-a!s"ees"

  • 8/19/2019 IMRK Q,RM &PS

    16/44

  • 8/19/2019 IMRK Q,RM &PS

    17/44

    Crossing the Quality ChaCrossing the Quality Cha

    sm: A New Health Systemsm: A New Health System

     for the 21st Century for the 21st Century 

     

    (2001)

    I>M Stud< 9= Hea#t$ are Fua#it<

    http://www.iom.edu/?id=12736http://www.iom.edu/?id=12736http://www.iom.edu/?id=12736http://www.iom.edu/?id=12736http://www.iom.edu/?id=12736http://www.iom.edu/?id=12736http://www.iom.edu/http://www.iom.edu/?id=12736http://www.iom.edu/?id=12736http://www.iom.edu/?id=12736

  • 8/19/2019 IMRK Q,RM &PS

    18/44

    C5o44i67 3h 'uali3y Cha4m:

    Th cha4m b36Th cha4m b36 ha3 ;6oha3 ;6o a6da6d ha3ha3 6d 3o ;6o 6d 3o ;6o 3o im85o9 ca53o im85o9 ca5

    Th cha4m b36Th cha4m b36 ca5 dli95yca5 dli95y a6d 3ho4a6d 3ho4ho do 6o3

  • 8/19/2019 IMRK Q,RM &PS

    19/44

    I%M : C5o44i67 3h 'uali3y Cha4mI%M : C5o44i67 3h 'uali3y Cha4m

     A N "al3h #y43m Aim4 ?? "al3h Ca5 4hould b :

      SafeSafe ? No u6i636dd i6u5i4? No u6i636dd i6u5i4

      EffectiveEffective ? (a4d o6 9id6c? (a4d o6 9id6c

      Patient-Centered Patient-Centered 

      Timely Timely  ? No ha5m

  • 8/19/2019 IMRK Q,RM &PS

    20/44

    HUBUN;AN MANA+MN RISI->,HUBUN;AN MANA+MN RISI->,

    -SLAMATAN PASIN-SLAMATAN PASIN

    DANDAN

    MANA+MN MUTUMANA+MN MUTU

    '>R@>RD'>R@>RD

  • 8/19/2019 IMRK Q,RM &PS

    21/44

    '>R@>RD'>R@>RD

     @$en a !atient i/ $armed a/ a re/u#t 9= a medi?a# err9r,@$en a !atient i/ $armed a/ a re/u#t 9= a medi?a# err9r,

    ri/k manager/ and ua#it< manager/ri/k manager/ and ua#it< manager/ $ae immediate intere/t/ in$ae immediate intere/t/ in

    identi=

  • 8/19/2019 IMRK Q,RM &PS

    22/44

     %95 3h ya54* 3h4 48a5a3 8a3h4 ha9 co635ibu3d%95 3h ya54* 3h4 48a5a3 8a3h4 ha9 co635ibu3d

    3o a3o a 4ilo m63ali3y4ilo m63ali3y..

    I6 ma6y o57a6ia3io64* i6cha67d b36 5i4; ma6a754 a6d =uali3yma6a754 a6dma6a754 a6d collabo5a3io6collabo5a3io6 i4 3oo oi4363..

  • 8/19/2019 IMRK Q,RM &PS

    23/44

    TH ND '>R A >LLAB>RATIJ M>DLTH ND '>R A >LLAB>RATIJ M>DL

    T$e idea#T$e idea# ri/k management and ua#it< management ?9##a9ratieri/k management and ua#it< management ?9##a9ratie

    m9de#m9de# a##9C/ t$e e7?$ange 9= eent0re#ated in=9rmati9n in a Ca< t$ata##9C/ t$e e7?$ange 9= eent0re#ated in=9rmati9n in a Ca< t$atd9e/ n9t je9!ardie t$e de=en/e 9= a !9tentia# ma#!ra?ti?e ?#aim.d9e/ n9t je9!ardie t$e de=en/e 9= a !9tentia# ma#!ra?ti?e ?#aim.

    T

    a9id an< /!e?u#ati9n 9r !remature ?9n?#u/i9n/ t$at ?9u#d !9tentia##

  • 8/19/2019 IMRK Q,RM &PS

    24/44

    Ri/k Management,Ri/k Management,

    Fua#it< Im!r9ement, andFua#it< Im!r9ement, and

    Patient Sa=et

  • 8/19/2019 IMRK Q,RM &PS

    25/44

    3h I643i3u3 o< Mdici6-4 I%M! 2BB1 58o533h I643i3u3 o< Mdici6-4 I%M! 2BB1 58o53 Cr""in# t&e 'uality C&a"m a(tlyCr""in# t&e 'uality C&a"m a(tly

    de"cribe" t&e evlvin# rle" f &ealt&carede"cribe" t&e evlvin# rle" f &ealt&care 5i4; ma6a7m63 a6d =uali3y5i4; ma6a7m63 a6d =uali3y

    im85o9m63 i6 hal3hca5 o57a6ia3io64im85o9m63 i6 hal3hca5 o57a6ia3io64 .. n t&e (a"t* t&e t+n t&e (a"t* t&e t+

  • 8/19/2019 IMRK Q,RM &PS

    26/44

    22Australian Patient Safety Foundation

  • 8/19/2019 IMRK Q,RM &PS

    27/44

    HOW HAVE RISK MANAGEMENT AND QUALITY EVOLVED HOW HAVE RISK MANAGEMENT AND QUALITY EVOLVED 

    I6 3h 8a43* a 3y8ical o57a6ia3io6al cha53 mi7h3 ha9 had 5i4; ma6a7m63I6 3h 8a43* a 3y8ical o57a6ia3io6al cha53 mi7h3 ha9 had 5i4; ma6a7m63

    58o53i67 3o a58o53i67 3o a chi< o85a3i67 o

  • 8/19/2019 IMRK Q,RM &PS

    28/44

    OVERLA!!ING FUNCTIONS IN RISK MANAGEMENT ANDOVERLA!!ING FUNCTIONS IN RISK MANAGEMENT AND

    QUALITY IM!ROVEMENT QUALITY IM!ROVEMENT 

     A4 3h 5i4; ma6a7m63 a6d =uali3y im85o9m63 A4 3h 5i4; ma6a7m63 a6d =uali3y im85o9m63 

  • 8/19/2019 IMRK Q,RM &PS

    29/44

    FUALITY IMPR>JMNT

    'uali3y m3hodolo7y

    'uali3y ma4u54i6dica3o54

      da4hboa5d4co5 ma4u54* 3c.(6chma5;i67

    (43 85ac3ic4cli6ical 7uidli64

    P5o9id5 85

  • 8/19/2019 IMRK Q,RM &PS

    30/44

    ,ifferent Rle"* Same al.,ifferent Rle"* Same al.

    Ri"/ and 'uality Ri"/ and 'uality  0ana#ement0ana#ement

    Partnerin# fr Patient Safety Partnerin# fr Patient Safety 

  • 8/19/2019 IMRK Q,RM &PS

    31/44

     A885oach4 3o ali76 5i4; A885oach4 3o ali76 5i4; ma6a7m63 a6dma6a7m63 a6d

    =uali3y im85o9m63 435a37i4 i3h=uali3y im85o9m63 435a37i4 i3ha

  • 8/19/2019 IMRK Q,RM &PS

    32/44

    #TEP##TEP#

    9ndu?t an a//e//ment 9= ?urrent a!!r9a?$e/.9ndu?t an a//e//ment 9= ?urrent a!!r9a?$e/.

    00 ,ha3 4y43m4 a5,ha3 4y43m4 a5 cu5563ly i6 8lac

  • 8/19/2019 IMRK Q,RM &PS

    33/44

    To 9alua3 collabo5a3io6 b36 5i4; ma6a7m63To 9alua3 collabo5a3io6 b36 5i4; ma6a7m63 a6d =uali3ya6d =uali3y

    im85o9m63* co64id54im85o9m63* co64id54 4om o< 3h

  • 8/19/2019 IMRK Q,RM &PS

    34/44

    Identi=< data and in=9rmati9n ?9##e?ted < ea?$ =un?ti9n and $9CIdenti=< data and in=9rmati9n ?9##e?ted < ea?$ =un?ti9n and $9C

    t$e =#9C 9= in=9rmati9n ?an en$an?e ri/k and ua#it< e==9rt/t$e =#9C 9= in=9rmati9n ?an en$an?e ri/k and ua#it< e==9rt/..

    00 "o"o ca6 i6

  • 8/19/2019 IMRK Q,RM &PS

    35/44

    P9/iti9n de!artment/ ?#9/e t9 ea?$ 9t$er.P9/iti9n de!artment/ ?#9/e t9 ea?$ 9t$er.

    00 Th o

  • 8/19/2019 IMRK Q,RM &PS

    36/44

    Learn =r9m ea?$ 9t$er.Learn =r9m ea?$ 9t$er.

    00 Ri4; a6d =uali3y ma6a754 ca6Ri4; a6d =uali3y ma6a754 ca6 la56

  • 8/19/2019 IMRK Q,RM &PS

    37/44

    Leae eg9/ at t$e d99r.Leae eg9/ at t$e d99r.

     

    00 Tho4 ho ha9 5ali76d 3hi5 5i4;*Tho4 ho ha9 5ali76d 3hi5 5i4;* =uali3y* a6d 8a3i63 4a

  • 8/19/2019 IMRK Q,RM &PS

    38/44

    SAM!LE A!!ROACHES SAM!LE A!!ROACHES 

    A!!r9a?$ >neA!!r9a?$ >ne

    ?? A3 A3 4mall a6d mdium?4i4mall a6d mdium?4i ho48i3al4* 3hho48i3al4* 3h 548o64ibili3y

  • 8/19/2019 IMRK Q,RM &PS

    39/44

    A!!r9a?$ TC9A!!r9a?$ TC9

    ?? I6I6 mdium?4i 3o la57mdium?4i 3o la57 ho48i3al4 a6d mdical c6354*ho48i3al4 a6d mdical c6354*3h

  • 8/19/2019 IMRK Q,RM &PS

    40/44

    A!!r9a?$ T$reeA!!r9a?$ T$ree

    ?? #om#om la575 o57a6ia3io64la575 o57a6ia3io64 a6d hal3hca5 4y43m4 ha9a6d hal3hca5 4y43m4 ha9 43abli4hd a43abli4hd a d8a53m63d8a53m63 i6i63h o57a6ia3io63h o57a6ia3io6 ddica3d 3oddica3d 3o 5i4;* =uali3y* a6d 8a3i63 4a

  • 8/19/2019 IMRK Q,RM &PS

    41/44

    LEADERSHI! SU!!ORT LEADERSHI! SU!!ORT 

    TTo 85463i67 3h bu4i644 ca4

  • 8/19/2019 IMRK Q,RM &PS

    42/44

    IN CONCLUSION IN CONCLUSION 

    Im85o9dIm85o9d collabo5a3io6collabo5a3io6 b36 5i4; ma6a7m63 a6db36 5i4; ma6a7m63 a6d =uali3y im85o9m63=uali3y im85o9m63

    ill co635ibu3 3o a6 o57a6ia3io6-4ill co635ibu3 3o a6 o57a6ia3io6-4 4ucc44 i64ucc44 i6 6ha6ci67 8a3i63 4a

  • 8/19/2019 IMRK Q,RM &PS

    43/44

    >LLAB>RATI>N ......>LLAB>RATI>N ......

  • 8/19/2019 IMRK Q,RM &PS

    44/44

    THANKTHANK