format noss

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PERBEZAAN

FORMAT

NOSS

PERBEZAAN

FORMAT

NOSS

MENGARUSPERDANA LATIHAN KEMAHIRAN

LOGOPEMANIS KATA

Firman ALLAH s.w.t..

…Dan janganlah kamu berjalan dimuka

bumi ini dengan sombong kerana

sesungguhnya kamu sekali-kali tidak dapat

menembus bumi dan sekali-kali kamu tidak

sampai setinggi-tinggi gunung…

Surat Al-Israa’, Ayat 37

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LOGOPEMANIS KATA

““SayaSaya tahutahu, , andaanda tahutahuSayaSaya tahutahu, , andaanda taktak tahutahuSayaSaya taktak tahutahu, , andaanda tahutahu

SayaSaya taktak tahutahu, , andaanda taktak tahutahu, , orangorang lain lain tahutahuSayaSaya taktak tahutahu, , andaanda taktak tahutahu, , orangorang lain lain taktak tahutahu” ” ……SungguhnyaSungguhnya yang yang mahamaha mengetahuimengetahui segalanyasegalanya

adalahadalah ALLAH ALLAH s.w.ts.w.t……

““SayaSaya tahutahu, , andaanda tahutahuSayaSaya tahutahu, , andaanda taktak tahutahuSayaSaya taktak tahutahu, , andaanda tahutahu

SayaSaya taktak tahutahu, , andaanda taktak tahutahu, , orangorang lain lain tahutahuSayaSaya taktak tahutahu, , andaanda taktak tahutahu, , orangorang lain lain taktak tahutahu” ” ……SungguhnyaSungguhnya yang yang mahamaha mengetahuimengetahui segalanyasegalanya

adalahadalah ALLAH ALLAH s.w.ts.w.t……

Biar sedikit cakap untuk tinggi amalan,

Biar sedikit berbincang tetapi membuahkan sepakatan,

Biar sedikit ilmu asalkan menjadi panduan

LOGONOSS SEDIA ADA

Based of occupational need.

According to career structure in that particular job area/sector

Prepared by experts and skill worker who’s doing the work

• A NOSS IS DEFINED AS A SPECIFICATION OF THE COMPETENCIES EXPECTED OF A SKILLED

WORKER WHO IS GAINFULLY EMPLOYED IN MALAYSIA FOR AN OCCUPATIONAL AREA AND

LEVEL AND PATHWAY TO ACHIEVE THE COMPETENCIES

MAIN CRITERIA OF NOSS

DEFINITION OF NOSS

TAHAP

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LOGOPENGENALAN

� Bagi memenuhi sasaran untuk membangunkan5000 NOSS menjelang tahun 2015, ianyamemerlukan pendekatan pembangunan barubagi struktur NOSS yang lebih fleksibel, dinamik& responsif

�Format NOSS semasa telah disemak semula untuk mengatasi beberapa isu-isu seperti:

- Tidak cukup keperluan kandungan- Struktur NOSS yang dianggap agak rigid &

� tidak fleksibel untuk memenuhi keperluan� kursus customised

LOGOPENGENALAN

DACUM (Developing A Curriculum)

Satu kaedah pendekatan

yang sebelum ini digunakan oleh

JPK dalam membangunkan

NOSS

PEMBANGUNAN

NOSS

DESCUM(Development of

Standard and Curriculum)

Satu kaedah pendekatanDACUM diubahsuai dalam membangunkan struktur

NOSS baru yang disesuaikan oleh JPK. Hal ini

membolehkan fasilitator untuk fleksibel, dinamik dan

responsif dalam

memudahkan pembangunan NOSS berdasarkan set hasil

setiap yang kompeten

Format Lama Format Baru

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LOGOSTRUKTUR NOSS FORMAT BARU

FLEXIBLE

DYNAMIC

RESPONSIVE

Ciri-ciriStrukturNOSSFormatBaru

LOGO

• Pakej yang mudah

• Sokongan untuk multi-skilling

• Sokongan untuk program SLDN

• Sokongan untuk program customised

• Menggabungkan kecekapan Teras & Elektif

STRUKTUR NOSS FORMAT BARU

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LOGO

• Mudah disesuaikan dengan perubahan dan

keperluan semasa

• Menggabungkan kemunculan technology baru


LOGO

• Boleh memenuhi pakej keperluan industri secara

khusus

• Mudah membuat perubahan dan memerlukan masa

yang lebih singkat untuk mengkaji & membuat

perubahan (khusus bagi tugas-tugas yang berkaitan

akan/boleh dikaji semula atau ditambah).

• Menggalakkan kreativiti & inovatif dalam

merekabentuk pakej latihan untuk memastikan

kebolehpasaran


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LOGOSKILL TRAINING IN MALAYSIA (Industrial Participation in Curriculum Development)

11

Development

Policy

Labour Market

Analysis

Occupational

Analysis

- STANDARD PRACTICE (SP)

- STANDARD CONTENT (SC)

Skill

Advisory

Committee

Employers/

Practitioners

‘Expert Worker’

Competent

Graduates &

Workers

Training

Implementation

(Delivery &

Assessment)

Industries &Industries &

BusinessBusiness

- TRAINING MANUAL (TM)

- INTERNSHIP MANUAL (IM)

Verification &

Certification

(DSD)

LOGOSKILL TRAINING IN MALAYSIA (Industrial Participation in Standard & Curriculum Development)

ImplementationImplementation(Training Delivery)(Training Delivery)

Need AnalysisPolicyPolicy

Labor MarketLabor MarketAnalysisAnalysis

NOSS DEVELOPMENT

CurriculumCurriculumDevelopmentDevelopment

OccupationalOccupationalAnalysisAnalysis

CompetentCompetentGraduates &Graduates &

WorkersWorkers

Industries &Industries &BusinessBusiness

Skill DevelopmentSkill DevelopmentAdvisoryAdvisory

CommitteeCommittee

Employers/Practitioners

‘Industry Expert’

Verification &Verification &Quality AssuranceQuality Assurance

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LOGOCARTA ALIR PROSES PEMBANGUNAN NOSS FORMAT LAMA

LOGO

14JPK

CARTA ALIR PROSES PEMBANGUNAN FORMAT LAMA PEMBANGUNAN MANUAL LATIHAN

TAMAT

07 - LALUAN LATIHAN(Training Pathway)

08 - MATRIKS NOSS(NOSS Matrix)

PANDUAN PEMBELAJARAN(Learning Guide)

BAHAN PENGAJARAN BERTULIS (WIM)

MULA

01 - TENTUKAN PROGRAM LATIHAN

02 - KAJI CARTA PROFIL PEKERJAAN

(Job Profile Chart)

03 - KELOMPOK TUGASAN(Task Clustering)

05 - PEMURNIAN(Review & Refine)

06 - TURUTAN(Sequencing)

TERIMA?

TIDAK

YA

SUSUNAN PENGAJARAN(Course Of Study)

PENDEKATAN LATIHAN

04 – KAJI PROFIL TUGASAN (Task Profile)

KNOWLEDGE &

PERFORMANCE ASSESSMENT

(KA & PA )

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LOGO

CARTA ALIR PROSES PEMBANGUNAN NOSSFORMAT BARU

Cont…

LOGO

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LOGO

SECTOR HOSPITALITY AND TOURISM

SUB SECTOR FRONT OFFICE

JOBAREA

LEVEL

GUEST SERVICE

TELEPHONE OPERATION

FRONT

OFFICE SERVICE

CONCIERGE RESERVATION

LEVEL 5 FRONT OFFICE MANAGER (FOM)

LEVEL 4 ASSISTANT FRONT OFFICE MANAGER (AFOM) CONCIERGE MANAGER

RESERVATION MANAGER

LEVEL 3 GUEST

SERVICE OFFICER

TELEPHONIST SUPERVISOR

FRONT

OFFICE SUPERVISOR

BELL SUPERVISOR

RESERVATION OFFICER

LEVEL 2 GUEST

SERVICE ASSISTANT

TELEPHONIST FRONT

OFFICE ASSISTANT

BELL CAPTAIN RESERVATION

CLERK

LEVEL 1 NO LEVEL NO LEVEL NO LEVEL DOORMAN NO LEVEL

OCCUPATIONAL STRUCTURE

LOGOOCCUPATIONAL AREA STRUCTURE


SUB SECTOR FRONT OFFICE

JOB AREA

LEVEL

GUEST SERVICE

TELEPHONE OPERATION

FRONT OFFICE SERVICE

CONCIERGE RESERVATION

LEVEL 5 GUEST SERVICES MANAGEMENT

LEVEL 4 GUEST SERVICES ADMINISTRATION

LEVEL 3 GUEST SERVICES OPERATION

LEVEL 2 NO LEVEL

LEVEL 1 NO LEVEL

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LOGOCARTA PROFIL PEKERJAANJOB PROFILE CHART (JPC)

JOB PROFILE FOR EQUESTRIAN JUNIOR GROOM - LEVEL 1SENIOR GROOM - LEVEL 2SENIOR EQUINE ADMINISTRATOR - LEVEL 3

Duty Task

Perform Grooming Activities

Carry out Horse Handling

Carry out Stable Routine

Carry Out Horse Grooming

Carry Out Horse Bathing

Carry Out Horse Tacking

Carry out Horse Clipping

01 L1 01.01 L1 01.02 L1 01.03 L1 01.04 L1 01.05 L1 01.06

Perform Equine Equipment

Maintainance

Carry Out Horse Equipment

Maintainance

Carry out Tack and Saddlery

Maintainance

Carry out Riding Equipment

Maintainance

Carry out Stable Equipment

Maintainance02 L1 02.01 L2 02.02 L2 02.03 L2 02.04

Perform Horse Feeding

Carry out horse feeding

Carry out Feed Routine

Preparation

Carry Out Feed Store Handling

Carry Out Feeding Regime

Preparation 03 L1 03.01 L2 03.02 L2 03.03 L3 03.04

Perform Horse Healthcare

Carry Out Horse Health Monitoring

Carry Out Periodic Hoof Care

Carry Out Dental Status Monitoring

Carry out Horse Deworming

Carry Out Vaccination Status

Monitoring 04 L3 04.01 L3 04.02 L3 04.03 L3 04.04 L3 04.05

Performed Horse Floating

Carry Out Horse Floating

Preparation

Carry out Horse Loading

Carry out Horse Unloading

Carry Out Emergency Measures

Supervise horse transporting

05 L2 05.01 L2 05.02 L2 05.03 L3 05.04 L3 05.05

Verb ,

Qualifier

& Object

LOGO

COMPETENCY

COMPETENCY UNIT

CORE

HOUSEKEEPING STAFF

DEVELOPMENT MANAGEMENT

HOTEL DECO AND

AESTHETIC MANAGEMENT

HOUSEKEEPING

INVENTORY MANAGEMENT

HOUSEKEEPING

VENDOR ADMINISTRATION

HOUSEKEEPING

SPECIAL PROJECT ADMINISTRATION

HOUSEKEEPING STAFF

PERFORMANCE EVALUATION AND

REVIEW

HOUSEKEEPING GUEST SERVICES

ELECTIVE

FLORAL ARRANGEMENT

COMPETENCY PROFILE CHART (CPC)

NOSS TITLE HOUSEKEEPING MANAGEMENT


SUB SECTOR HOUSEKEEPING

JOB AREA PUBLIC AREA, LAUNDRY & LINEN, ROOM

JOB LEVEL FOUR (4) NOSS CODE

Sub Sector of the Job Area

Job Area describes Job Function

Unique ID for NOSS

Level of Competency

Sector of the Job Area

Title of NOSS

Competency Unit

is an independent

meaningful unit

of work.

Competency Unit ID

[Sector Code-Subsector Code-Level-Year of Approval-Core/elective, CU Number]

Competency Unit

Type

COMPETENCY COMPETENCY UNIT

HT-050-4: 2011-E01

HT-050-4: 2011-C05

HT-050-4: 2011-C06 HT-050-4: 2011-C07

HT-050-4: 2011-C04HT-050-4: 2011-C03HT-050-4: 2011-C02HT-050-4: 2011-C01

HT-050-4: 2011

FORMAT COMPETENCY PROFILE CHART (CPC)

Kecekapan yang biasa /

generik kepada kerja

mengikut industri

kecekapan yang diperlukan

bagi industri tertentu /

subsektor /manufacturer

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LOGOCOMPETENCY PROFILE

Sub Sector FRONT OFFICE

Job Area GUEST SERVICES OPERATION

Level Three (3)

CU Title CU Code CU Descriptor CU Work Activities Performance Criteria1. Reception

activities handlingThe CU title describes the competencyin Reception Activities Handling.

He or She is the first person at thefront office to greet, respond and directa visitor, client or patient.

The person who is competent in thisCU shall be able to carry out guestarrival activities, attend guest enquiriesand needs, carry out bill settlementactivities, carry out product salesactivities, attend reservation needs,carry out filing arrangement andperform telephonist function to meetestablishment requirement.

The outcome of this competency is toprovide excellent reception services toensure guest satisfaction guaranteed,prompt action taken.

1. Identify reception activities handling requirement

2. Prepare arrival activities

3. Carry out guest arrival activities

4. Attend guest enquiries and needs

5. Carry out bill settlement activities

6. Carry out product sales activities

7. Attend reservation needs

8. Carry out filing arrangement

9. Perform telephonist function

10. Evaluate reception activities handling effectivenes

1.1 Reception activities are handled with guest preferences and in accordance with company policies.

2.1 Arrival activities prepared in accordance with rooming list.

3.1 Guest arrival activities are handled, Malaysian value and culture, grooming are applied accordance with company policies.

4.1 Guest enquiries and needs

answered in accordance with company policies.

5.1 Bill settlement activities are managed as per payment term in accordance with company policies.

6.1 Product sales activities explained to guest in accordance with company policies.

7.1 Reservation needs handled in accordance with company policies.

8.1 Filing arrangement managed in accordance with company policies.

9.1 Telephonist function performed in accordance with company policies.

10.1 Reception activities handling effectiveness evaluated in accordance with company policies.

LOGO

JPK

PROFIL TUGASANTASK PROFILE (TP)

JOB TITLE COMPUTER NETWORK JUNIOR TECHNICIAN

DUTY 01 PLAN COMPUTER NETWORK SYSTEM IMPLEMENTATION

TASK NO 01.03 PRODUCE COMPUTER NETWORK DOCUMENTATION

LEVEL 2 PERFORMANCE STANDARD (Action, Condition, Criteria):Produce computer network documentation using standard operating procedures, report and computer so that network implementation activities determined, network implementation document prepared and compiled in accordance with standard operating procedures.

TOOLS/ EQUIPMENT/ MATERIALS:1) Standard Operating Procedures (SOP) 2) Report 3) Computer

STEPSENABLING REQUIREMENTS(Knowledge, Skill, Attitude And Safety)

1. Determine network implementation activities

2. Prepare network implementation document

3. Compile network implementation document

Knowledge of:1.1 Implementation procedure1.2 Network layoutAbility to:1.1 Apply implementation procedure1.2 Identify network locationKnowledge of:2.1 Various type of report2.2 Implementation procedureAbility to:2.1 Select type of report2.2 Write implementation report2.3 Schedule implementation activityKnowledge of:

3.1 Documenting process3.2 Report writingAbility to:3.1 Record network implementation progress3.2 Write implementation documentAttitude & Safety:- Follow Standard Operating Procedure (SOP)

CORE ABILITY 01.07 Utilise database applications to locate and process information

01.08 Utilise spreadsheets applications to locate and process information

01.11 Apply thinking skills and creativity

STANDARD PRESTASIPERFORMANCE STANDARD (PS)

Action, Condition& Criteria

LANGKAH-LANGKAHSTEPS

B

PROGRAM PEMBELAJARAN TERASCORE ABILITIES

PERKAKASAN/PERALATAN & BAHANTOOLS/EQUIPMENT & MATERIALS

KEPERLUAN MEMBOLEHENABLING REQUIREMENTS

Knowledge, Skill, Attitude & Safety

A

C

D

E

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LOGOCURRICULUM of COMPETENCY UNIT (CoCU)

Related skill


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LOGOPERBANDINGAN KONSEP

NOSS FORMAT LAMA NOSS FORMAT BAHARU

1 Dokumen lebih dari 1 Tahap 1 Dokumen untuk 1 Tahap sahaja

Merujuk pada Job Title mengikutbidang

Tiada Job Title, Merujuk pada Job Area

Bengkel pembangunanmemerlukan masa yang panjang

Bengkel pembangunan memerlukanmasa yang pendek dan mudah

Pembangunan melibatkan kos yang tinggi

Pembangunan lebih menjimatkan kos

Kursus secara customised lebihrigid

Kursus secara customised lebihflexible dan dinamik

Persijilan program customisedbergantung pada rangkaian modul

Persijilan program customised bolehdiberi mengikut setiap Competency Unit (CU)

Masa mengendali latihan kursuslebih panjang

Masa mengendali latihan kursus lebihpendek

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LOGOPERBANDINGAN DOKUMEN NOSS SEDIA ADA DENGAN NOSS FORMAT BAHARU

Bil Perkara NOSS Sedia Ada NOSS Format Baharu

1 Tajuk NOSS Tajuk PekerjaanContoh: Assistant Housekeeper

Nama BidangContoh: HousekeepingManagement

2 Kod NOSS HT-050-4 HT-050-4:2011

3 Pakej NOSS Standard Practice (SP) & Standard Content (SC)

Standard Practice (SP), Standard Content (SC) & Curriculum of Competency Unit (CoCU)

4 Standard Content (SC)

Job Profile Chart (JPC)- Duty & TaskTask Profile Chart

Competency Profile Chart (CPC)- Core & Elective CUCompetency Profile (CP)

5 PerformanceIndicator

Performance standard mengikut task

Performance criteria mengikutWork Activities bagi setiapCompetency Unit

Assessment criteria mengikutWork Activities dan dinyatakandalam CoCU

LOGOPERBANDINGAN DOKUMEN NOSS SEDIA ADA DENGAN NOSS FORMAT BAHARU

Bil Perkara NOSS Sedia Ada NOSS Format Baharu

6 Kurikulum Latihan Tidak disediakan. PB perlumembangunkan Course of Study (CoS) / Learning Guide (LG)

Dibangunkan semasapembangunan CU. Kurikulumyang dibangunkan dinamakanCurriculum of Competency Unit (CoCU)

7 Pembangunan Kurikulum Latihan

Perlu proses clustering, review & refine

Menggunakan CoCU yang disediakan

8 Tempoh latihan - Dinyatakan bersekali dengannilai kredit kemahiran dalamCoCU

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MENGARUSPERDANA LATIHAN KEMAHIRAN

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