DAFTAR ISI

KATA PENGANTAR.................................................................................................i

DAFTAR ISI................................................................................................................ii

BAB I PENDAHULUAN

A. Latar Belakang............................................................................................1

B. Tujuan.........................................................................................................1

BAB II GAMBARAN UMUM INSTALASI GAWAT DARURAT

A. Visi Misi.....................................................................................................3

B. TUPOKSI Instalasi Gawat Darurat............................................................4

C. Gambaran Umum 1. Perspektif pertumbuhan dan pembelajaran (sumber daya manusia)....2. Persfektif bisnis internal (proses pelayanan)........................................3. Persfektif customer...............................................................................4. Persfektif keuangan..............................................................................6821

BAB III ANALISA SITUASI

A. Bidang SDM..............................................................................................26

B. Bidang Pelayanan.......................................................................................28

C. Bidang Keuangan......................................................................................29

D. Bidang Sarana dan Prasarana....................................................................30

BAB IV PROGRAM KERJA TAHUN 2014

A. Bidang SDM...............................................................................................32

B. Bidang Pelayanan.......................................................................................33

C. Bidang Keuangan.......................................................................................34

D. Bidang Sarana dan Prasarana.....................................................................34

BAB V PENUTUP

A. KESIMPULAN............................................................................................37

B. SARAN........................................................................................................37

LAMPIRAN-LAMPIRAN