cio summit 2015 (my) post event report (dd - emc)

27 August 2015, Mandarin Oriental Kuala Lumpur, MALAYSIA

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CIO SUMMIT MALAYSIA 2015

27 August 2015Mandarin Oriental Kuala Lumpur, MALAYSIA

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EVENT PROGRAMME


EXECUTIVE NETWORKING TABLES (ENT)


EVENT OVERVIEW

Taking place at the Grand Ballroom of the Mandarin Oriental Hotel in KLCC on 27 August 2015, this year's CIO Summit wasthe occasion for CIOs and senior IT executives in the country to learn about the big issues on digital transformation.

COMPETING IN A NEW DIGITAL ERAKicking off the Summit was Roger Ling, Research Director, ASEAN Custom Solutions, IDC Asia/Pacific, who talked about howorganisations could successfully transform themselves into powerhouses in this new digital age. He began by recounting thetechnological evolution and revolution over the past two decades, and how the technology pillars of the 3rd platform wouldaffect the rise of the digitally transformed innovators and trendsetters of tomorrow. He also talked about the transition frombeing a "2 speed IT" organisation to "3D IT leadership". He illustrated Speed 1 as the typical "keeping the lights on"initiatives, while Speed 2 would be innovation. In 3D IT leadership, one would look at innovation, integration andtransformation. The challenge, he said, would be from innovating to integrating all things together, from not just addressingtechnological complexity but also business aspects of the organisation. In short, it's not just about disrupting the industry butdisrupting oneself. Underlying all this digital transformation was the process of digitisation, which he defined as the use ofdigital technologies to change business models and to provide new revenue and value-producing processes. In a nutshell, hesaid, CIOs need to transform from being concerned about alignment of IT and business, to addressing the fact that IT isbusiness. Quoting from IDC's 3D IT leadership playbook, Ling said that innovation would entail becoming a partner to thebusiness in foster IT-enabled innovation. The integration aspect would then be about becoming a reliable and secure serviceprovider for established suite of IT-based products and services. Lastly, the transformation part would be that of the ownerof the processes that transition new platforms to become stable business services.

TURNING BUSINESS OUTCOMES INTO REALITYThe second keynote speaker of the day was Damian Hamilton, Data Centre Lead, Dimension Data Asia Pacific, who spokeabout why IT organisations need to articulate how their cloud strategies could transform IT to business investment,modernise data centre strategies for the mobile world and scale through data for analytics. According to Hamilton, the firstimperative was for businesses to go on the offensive and become digital because customer behaviour is changing. The shiftto digital was necessary as customers now expect instant rewards, transparent processing, personalised services andubiquitous computing. The "new normal" in the digital era was characterised by omni-channel client touch points, pervasivetelemetry, huge data sets, massive on-demand compute and storage, agile and affordable computing, Big Data and analytics,and intelligence-driven security. These were trends that businesses could not afford to ignore, he said. The second businessimperative was to transform IT in order to lower costs of existing apps and data centre infrastructure while dramaticallyincreasing innovation and improving performance and reliability. The third business imperative was to focus sharply on cyberrisk – from perimeter defence to intelligence-driven security model. Making reference to IDC's 3rd platform, Hamilton thentalked about cloud federation solutions and the automated hybrid cloud model.


EVENT OVERVIEW

CYBERSECURITY ISSUES AND CHALLENGES

Next on the stage was Dr. Solahuddin Shamsuddin, Chief Technology Officer of CyberSecurity Malaysia. He began with a briefoverview of the current cybersecurity landscape, with an account of potential loss in economy and cost to businesses.Despite frequent news reports and announcements, the number of sophisticated cyber attacks had been increasing, he said,and more importantly, cyber threats on critical services had also been increasing. Given this backdrop, he said that cybercrimes involving Malaysians were also on the rise, and highlighted some prominent cases that affected the country recently.Other areas of concern involved ransomware, another rising trend in the country, and the use of Malaysian networks asbases to launch cyber attacks. Solahuddin next highlighted another rising trend in cyber threats, namely malware attacks onsmartphones. To mitigate and overcome all this, CyberSecurity Malaysia has adopted a holistic approach that encompassespeople, process, technology and policy. He went on to elaborate on the country's National Cyber Security Policy and thecountry's Cybersecurity mandates. In conclusion, he commented on some of the issues faced by the country's defenceagainst cyber threats. One is the critical national information infrastructure that is persistently facing the challenges ofevolving nature of cyber threats and vulnerabilities. Another is the fact that cyber criminals are replacing traditional methodsof attack to pursuing their motives using cyberspace as a new platform. Third is the need for a coherent an innovativeapproach to address the increasingly sophisticated cyber threats. To face these challenges effectively requires not onlystrengthening domestic cybersecurity but also regional and international collaboration, he said.

A THOUSAND MILE JOURNEY

Tan Sze Meng, Head of Cloud and Data Centres Department, Digital Enablement Division of the Multimedia DevelopmentCorporation (MDeC), next gave a presentation on "Digital Transformation is the Start of a Thousand Mile Journey". Tanstarted by giving an overview of Malaysia's Economic Transformation Programme, under which 12 national key economicactivities have been identified by the government to help boost the country's economy in future. Among these activities arebusiness services, including data centres, and shared services and outsourcing. According to Tan, the government is workingtowards positioning Malaysia as a world-class data centre hub to complement the overall drive to grow the data economyinternationally. He explained the data economy as comprising the infrastructure sector, technology and platform, andcontent and services. Looking at the data centre ecosystem in Malaysia, Tan said that local players were very muchinfrastructure-centric, while the technology and platform area was dominated by international vendors whom few localplayers could match. Despite this, MDeC and IDC jointly conducted its third CIO Survival Guide survey to determine wherethe gaps were. Using IDC's digital transformation MaturityScape Framework, the survey showed that 63.2 percent ofrespondents considered themselves in the digital explorer stage, with 10.5 percent and 12.5 percent in the digital player anddigital transformer stages respectively. Only 5.7 percent said they were in the disruptor stage. These findings were not toodifferent from many other similar findings, said Tan, but the results should be useful for determining the right approaches tofill the gap in the data economy, he said. In concluding, Tan listed some of the key issues faced, and how they could beprioritised in the government's pursuit to build the data economy.

PANEL DISCUSSION

The lively panel discussion saw participation from Alain Boey, Senior Vice President and Head of Transformation Departmentwith Bank Simpanan Nasional; Jason Heng, Head of IT Strategy and Development, YTL Communications; Haris Aziz, GroupCIO/Executive Vice President of IT, Prasarana (Mass Transit); and Vincent Lim, CIO, Lion Group. Moderating the session wasDaniel Pang, Senior Research Manager, Client Devices, ASEAN, IDC Asia/Pacific.


EVENT OVERVIEW

On being asked why their organisations have embarked on digital transformation, Haris from Prasarana (Mass Transit) saidthat it was question of when to embark on digital transformation, not whether one should or not. He cited examples ofbanks which would have lost their market if they hadn't moved into electronic banking. Boey from Bank Simpanan Nasionalconcurred. In banking, he said, that convenience of transaction would be in consumers' hands and could be accomplishedanytime and anywhere. The bank had to transform as quickly as it could, and as much as budgets allowed, he said, in orderto win more customers. Heng from YTL Communications added that for his organisation to stay abreast in thetelecommunications industry, it had to be at the forefront of technology. Lim from Lion Group said organisations should justbegin their journey, if they hadn't, and not wait for the time to be ready for change. He advised to start with small projects,evaluate progress, and then move on to bigger things as knowledge is acquired and experience gained.

What did the panel think of the role of the future CIO? Lim pointed to Lion Group's digital transformation journey whichstarted about a year ago to illustrate the role he had played and how his organisation had transformed. To him, digitaltransformation was meant for the business and not IT, but the biggest challenge was to bring about change in people'smindset, and to ascertain how IT could fill the gaps, how business to meet competition, and ultimately, to be moreprofitable.

Haris too agreed that the IT organisation should function more like a partner, not just as an IT enabler. They should sit ownwith the various business units and set achievable goals, understand their pain-points and help to move the companyforward.

Heng said IT and business should go in same direction, to go beyond achieving business-IT alignment. To him, CIOs were notsupposed to work just within their confines or functional territories. He encouraged CIOs to go down to the business andlearn about their problems and help solve them.

Boey commented that to be the CIO of a digitally transformed organisation, he or she would have to educate others so thatthey would understand how IT could help them, and hence gain some buy-in. In fact, the roles of the C-suite or the CxOshave changed a lot, so much so that many of the traditional lines demarcating different CxOs have blurred so much thatsome could be wearing the hat of others.

When asked which technology pillars — cloud, mobility, Internet of Things, and social — would be most important for digitaltransformation, Lim of Lion Group said that underlying the four pillars would be the IT infrastructure. Hence, cloudtechnology was considered the most important on Lim's list. Cloud was what his organisation must have before he could talkabout digital transformation, he said, and with the advent of cloud, IT need not be preoccupied with infrastructure becausemost could be outsourced, with one caveat — the security aspect must not be overlooked.

Heng of YTL Communications on the other hand felt all four pillars were important to achieve total digitisation. Without allfour, one would not be able to see end-to-end results that could be realised from taking a holistic approach to digitaltransformation.

THE GREAT DEBATEThe final session had two teams taking opposing stands on the topic: The Technology Revolution — Too Much Hype and NotEnough Insight? Taking the proposition side were Dr. Mubbashir Iftikhar, CIO of KPJ Healthcare; Leon Jackson, Head ofHealthcare IT (CIO), Universiti Malaya Medical Centre; and Tho Chee Kin, Head of IT, IT Operations, edotco Group. Theopposition team consisted of Jim Sailor, General Manager – ASEAN, IDC Asia/Pacific; Mike Usher, Director of InformationRisk and Privacy; and Tai Kim Fong, Director of Information Technology, Kumpulan Wang Persaraan (Diperbadankan).Moderating the debate was T.C. Seow, Editor of CIO Asia, who managed to turn the entire session into a hilarious one thateventually saw the proposition team emerged as the winner of the debate.


Attendees by job title:

Attendees by organisation type:

Number of attendees: 125

ATTENDEES DEMOGRAPHICS

OVERALL EVENT RATINGS


PRESENTATION EVALUATION

TURNING BUSINESS OUTCOMES INTO REALITY WITH DIGITAL TRANSFORMATION

DAMIAN HAMILTONData Centre Lead,Dimension Data Asia Pacific

EXECUTIVE NETWORKING TABLE (ENT) EVALUATION

BUSINESS AGILITY

DAMIAN HAMILTONData Centre Lead,Dimension Data Asia Pacific

Hosts:

SUDEV BANGAHCountry Manager, Indonesia,IDC Asia/Pacific

Average rating based on a scale of 1 to 4,where 4 is Excellent and 1 is Satisfactory


AUDIENCE POLLING RESULTS

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DELEGATES’ TESTIMONIALS

“It was professionally organised and the information shared was related to me.”ICT Senior Manager, Apex Pharmacy Marketing Sdn Bhd

“I liked the exhibitors, the speakers, the panel discussions, breakfast briefing and networking tables.”Head of Information Technology Services, Berjaya Sompo Insurance Bhd

“Good interaction and discussion among members of the table.”General Manager, Group IT, Chemical Company Of Malaysia Bhd

“Open discussion among peers.”Global SAP Solution Lead, Emery Oleochemicals Malaysia

“High level interaction between different sectors and organisations.”Head, IT Infrastructure Management, Export-Import Bank of Malaysia

“Good networking and progress of IT in various organisations.”Senior Vice President, Information and Communications Technology, Iskandar Investment Bhd

“Well planned.”Director, MOSTI

“Interesting interactive discussion.” Principal Senior Assistant Director, Centre for Organisational Development, National Pharmaceutical Control Bureau

“Excellent opportunity to network with other IT leaders from other industries.” Regional Director, IT, South East Asia / Director, IT, Sheraton Imperial Kuala Lumpur, Starwood Asia Pacific Hotels and Resorts

“Discussion with several group of IT experts really make the event good.”IT Senior Manager (Head of IT), Sun Media Corporation

“Real issue sharing.” Head of IT, Weida (M) Bhd

cio summit 2015 (my) post event report (dd - emc)

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