MALAYSIA AIRPORTS CONSULTANCY SERVICES SDN. BHD.(375245-X)

Malaysia Airports Corporate Offi ce, Persiaran Korporat KLIA, 64000 KLIA, Sepang, Selangor, Malaysia.

D/L : +603 8777 7401/7408 • G/L : +603-8777 7000 • Fax : +603-8777 7550E-mail : macs@malaysiaairports.com.my • Website : www.malaysiaairports.com.my

AirportOperation

Training Modules

• Presentation of Information,etc• Notifi cation of diff erences in AIP• Specifi cations for AIP Amendment• AIRAC: Aeronautical Information and

Control• AIC: Aeronautical Information Circular• Annex 2: Rules of the Air• Annex 11: Air Traffi c Services• NOTAM

i) Origination, Main Objectives, Value and Duration of NOTAM

ii) Rules regarding NOTAM promulgationiii) Distribution and Priorities: NOTAM

Specifi cations

Target Audience : Manager (Airport Operations Team) Executive (Airport Operations Team) Non - Executive Personnel ( Airport Operations Team)Capacity : Minimum 10 pax Maximum 25 pax

NO. COURSE OBJECTIVE COURSE OUTLINE DURATION

In today’s interconnected world, airports play a vital role in connecting people and cargo from one transit point to another. They operate on a 24 hour basis and are a critical component of the global transportation industry.

Having qualifi ed and knowledgeable airport operations management is thus crucial in ensuring safety standards and effi cient functioning of airports. Malaysia Airports Consultancy Services (MACS) provides a range of airport operation familiarization programs to equip airport managers with the fundamentals on key aspects of airport management including ICAO aerodome operational standards, fl ight operations and management, safety systems, airside operation fundamentals and terminal facility management, amongst others.

Airport Operation Training ModulesMALAYSIA AIRPORTS CONSULTANCY SERVICES SDN. BHD. (MACS)

NO. COURSE OBJECTIVE COURSE OUTLINE DURATION NO. COURSE OBJECTIVE COURSE OUTLINE DURATION

1. Introduction to Airports2. Overview of Airport Operations3. Aerodome Facilities Management4. Malaysia Civil Aviation Law and Regulations5. Aerodome Documentation : AIP and Aerodome Manual6. Fundamental Airport Management7. DCA Regulatory Function8. Airport Facilitation9. Airside Operation : NOTAM10. Aerodome Documentation : AEP and ASP11. Crisis Management12. Aerodome Reporting13. Airport Operation Centre14. Flight Operation Centre15. Landside Operation16. Site Visit

1. Overview/Introduction to airside operations2. Characteristics of an Aerodome

• Defi nitions• Aerodome Data (ARP; Elevation;

Temperature Dimensions; Pavement Strength)

• Physical Characteristics (Runway; Shoulders; Turn pads; Strips; RESA; Clearway; Stopway; Radio Altimeter Operation Area; Taxiway; Bays; Apron)

3. Introduction to airfi eld Safety4. Airside Operations

• Daily Inspections• Safety Escort and Follow Me• Enforecement Check• NOTAM• Wildlife hazard

5. Visual Aid Lighting and Marking6. RT-Phraseology7. Licensing & Airside Vehicle Control

• Vehicle Permit (Permanent and Temporary)• Movement Area usage• Regulations in Movement Area• PLB Movement Zone• Aircraft Bay exit indication• Accident Reporting

8. Airfi eld Management9. Aerodome Certifi cation/Aerodome Manual

• Aerodome Certifi cation (Safety Oversight; Concept and Amendment

4, ICAO Annex 14)

Basic AirportOperations

5 workingdays

To equip participants with fundamental airport operations knowledge

1

Basic AirsideOperations

5 workingdays

To equip participants with fundamental airside operations knowledge

2

Intermediate AirportOperations

4 workingdays

i) To enhance knowledge and improve operational practices

ii) Platform for career advancement in airport management

3

• Aerodome Manual ( Introduction to Aerodome Manual; ICAO Requirements; Aerodome Site Particulars, Aerodome Characteristics; Aerodome Dimensions & Related Information; Aerodome Operation Procedures & Safety Measures; Aerodome Reporting; Access to Aerodome Movement Area; Aerodome emergency Plan; Rescue and Firefi ghting; Aerodome Movement Area Inspection)

10. Interactive & Group Discussion Sessions (Part 1 - 5)11. Operations Under Special Conditions

• Low visibility Procedures• Inspection after Cession• Bad Weather Conditions• Work on “on” and “on-off ” conditions

12. Safety management System (SMS)• ICAO Requirements• SMS : Safety Policy• SMS : Implementation• SMS : Documentation and Records• SMS : Internal Safety Audits• SMS : Staff Training and Competency• SMS : Risk Management

13. Incident/Accident Reporting and Investigation

14. Site Visit to Airside (Familiarization) and Airside Tower

1. Aerodome Redgulation - Application and Conformance

2. Aerodome - Physical Characteristics: Aerodome Manual Chapter 3

3. Obstacle control and Limitation: Aerodome Manual Chapters 4 & 5

4. Restricted Use Areas: Aerodome Manual Chapter 7

5. Visual Aids for Navigation - Lighting and Marking

6. Aeronautical Information Services (AIS)7. Safety Management System8. Airport Terminal Management9. Airport Pavement Management System10. Airport Development11. Airport Planning12. Airport Facilities Management13. Airport Facilitation14. Airport Utilities and Drainage

NO. COURSE OBJECTIVE COURSE OUTLINE DURATION

Terminal Operations andManagement

3 workingdays

i) To equip operations staff with knowledge on airport terminal operations and VIP Protocol management

4

FlightOperations andManagement

3 workingdays

i) Effi cient aircraft parking bay /gate allocation Operations

ii Airport Resource Optimizationiii) Minimize Gate Changes and

Delaysiv) Dissemination of accurate of fl ight

update informationv) Check-in Counter Utilization

Optimization

5

Service LevelStandard

3 workingdays

Equip participants with knowledge and practical skills in airport management

6

15. Airport Fire and Rescue Services: Aerodome Manual Chapter 9

16. Airport Emergency Plan (AEP): Aerodome Manual Chapter 9

17. Crisis Management18. Airport Contingency Plan (ACP)19. ACP Tabletop Exercise

1. An Airport Operation as a Whole2. Terminal Operations3. Terminal Facilities and Maintenance4. Terminal Management5. VIP Operations and Management6. VIP Lounge Management7. Airline Terminal Operations

• Airline Processes• Passenger Handling Services• Baggage Handling Services

8. Customs, Immigration and Security Functions (Roles and Responsibility)

1. Airport Level of Service (LOS), Terminal Key Performance Indicators (KPIs), tools and techniques to measure KPIS and analyze LOS

2. Capacity and Performance Management• Airport Terminal Building

3. Airport Benchmarking tools and Programmes4. Level of Service Assesment5. Airport Quality Management System

1. Airport Level of Service (LOS), Terminal Key Performance Indicators (KPIs), tools and techniques to measure KPIS and analyze LOS

2. Capacity and Performance Management• Airport Terminal Building

3. Airport Benchmarking tools and Programmes4. Level of Service Assesment5. Airport Quality Management System

1. Fundamental NAV charts, NAV Facilities2. ATC Fundamentals - Airspace structure and

services, VFR,IFR, etc3. Weather Operations Requirements4. ATC Communication Phraseologies (TWR Ground Vehicle)5. AIP - Aeronautical Information Publication

• Introduction, Content and Format• Specimen AIP and Explanatory notes

Air Traffi cControlSelected Topics

5 workingdays

To equip operations staff with fundamental ATC Operations knowledge

7