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    Private and Confidential 1

    SCHOOLNET PROJECT

    ADSL Training for MOE

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    Private and Confidential 2

    GITN SDN BHD

    1. ZABANI AB AZIZ 013-2913436

    GITN SDN BHD TINGKAT 31MENARA TELEKOM, JLN PANTAI BARU

    KUALA LUMPUR

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    Private and Confidential 3

    Kandungan Taklimat

    1. Memberi penerangan berkenaan Projek SchoolNet2. Rangkaian (Network) Schoolnet

    3. Pemantauan Rangkaian Schoolnet dan Support

    4. Teknologi yang digunakan dalam SchoolNet

    5. IP Address6. Tatacara 1stLevel Checking di sekolah sebelum

    membuat lapuran

    7. Konfigurasi di komputer

    8. Lain-lain

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    Private and Confidential 4

    Objektif Taklimat

    melaksanakan mandat MOE untu k memberikanpenerangan kepada cikgu IT / cikg u penyelaras makmal

    kom pu ter sekolah pengetahuan yang sepatutnya bagi

    menjalankan tugas-tugas memantau per ja lanan sc hoo lnet

    di peringkat sekolah

    Pengetahuan tentang Projek SchoolNet

    Teknologi yang digunakan dalam SchoolNet

    Tahu melaksanakan 1stLevel Checking di sekolah sebelum

    membuat lapuran Tahu cara-cara konfigurasi di komputer

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    Private and Confidential 5

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    Private and Confidential 6

    SchoolNet

    VPN sekolahSchoolNet

    Pemasangan lajur lebar 1 mb ke sekolah di seluruh negara

    Merapatkan jurang digital

    Applikasi Smart School / Bestari

    Melahirkan pembelajaran tanpa sempadan di peringkat sekolah

    Memperluaskan ICT secara memoden dan mempertingkatkan

    keberkesanan sistem pendidikan negara Integrasi Jabatan di bawah MOE dengan SchoolNet

    Schoolnet

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    Private and Confidential 7

    Introduction

    SchoolNet Contract

    Agreement was signed on 25 Feb 04betweenGITN Sdn Berhad as a Contractor and Malaysia

    Government represented by Ministry of Energy,Communications and Multimedia (MECM).

    Duration

    Five and Half (5 ) Years : 25 Feb 04 to 24 Aug 09

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    Private and Confidential 8

    Scope of Contract

    GITN Sdn Berhad Responsibility:

    for the Supply, Delivery, Installation, Testing,

    Commissioning, Operation, Management,Maintenance and Training of a High AvailabilitySecured Network to Link Up 10,000 Sites via Virtual

    Private Network (VPN) Known as SchoolNet

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    Private and Confidential 9

    SchoolNet Specifications

    Basic Infrastructure requirements for SchoolNet

    Always-On Infrastructure

    1Mbps line capacity

    Internet ready Managed network end to end (up to

    router)

    Integrated Help-Desk Support

    Nationwide Regional Support

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    Private and Confidential 10

    Preferred Locations to install SchoolNet Line

    1st Computer Labs

    2nd Education/ E Learning Initiatives etc

    3rd Computer for Teaching

    4th School Office

    Deployment Priority

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    Private and Confidential 11

    Integration Requirement under Study

    88 Smart Schools.

    220 USP Schools602 (PTJ) for EG Net Project

    Legend:USP - Universal Service Provider

    PTJ - Pusat Tanggungjawab

    EG - Electronic Government

    Implementation Plan

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    Private and Confidential 12

    NOCMOE Implementation

    Consists of 2 Network Operation Centres :

    GITN NOC - located at Cyberjaya.

    MOE NOC - currently located at Pusat BandarDamansara, will move to Parcel E, Putrajaya.

    Legend:

    NOC - Network Operation Centre

    MOE - Ministry Of Education

    Implementation Plan

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    Private and Confidential 13

    Network Overview

    VSAT HUB

    SchoolNet

    Wireless Pop

    Wireless PoP

    VSAT Terminal

    Multiple schools

    located within same

    area

    Single school

    Multiple Schools

    Wireless (within line ofsight)

    Link other schools to thehub

    Single Schools

    Point to point link usingwireless, leased line orADSL

    VSAT for isolated area

    Internet

    Wired

    MIMOS

    eB Technologies

    GITN

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    Private and Confidential 14

    Network Overview

    INTERNET

    MOESchoolNet

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    Private and Confidential 15

    GITN Network

    Operation

    Centre (NOC)

    GITN IPVPN

    Last Mile

    Single School/School

    Complex

    IPVPN CloudNMS

    School C

    School B

    School A

    Internet

    Multiple Schools

    Connectivity(Leased Line/ADSL/

    Wireless/Satellite)

    MOE remote NOC

    (Web Based Reporting)

    Network Management System

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    Private and Confidential 16

    IP VPN

    Presentation

    MOE NOC

    Alarm

    Mediation/

    Collection

    Service Assurance

    Fault Management

    Performance

    Management & QoS

    System

    ServersObject

    Store

    Management

    Console (GITN)Web Portal Real-time& Historical

    IP Provisioning VPNConfiguration

    tool

    SNMP

    SNMP trap Performance. Reports

    SNMP, ICMP

    School School

    Network Management System

    Architecture

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    Private and Confidential 17

    Nationwide Operation & Support

    1-300-88-2888Single point of contact for customers

    24X7 operating hours NOC

    Central help desk

    Service Level Guarantee on Restoration(subject to accessibility/mobility time)

    24 Hours for urban area

    48 Hours for rural area

    72 Hours for remote area

    Regional 1stLevel maintenance team

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    Private and Confidential 18

    Project Monitoring(PMIS)

    (http://219.93.14.68)

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    Private and Confidential 19

    http:pmis.gitn.com.my/schoolnet/download.asp

    ADSL training

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    Private and Confidential

    LOGIN PAGE FOR PMIS

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    Private and Confidential 21

    SCHOOLNET TECHNOLOGIES

    There are three different technologies used in Schoolnet:

    Asymmetric Digital Subscriber Line (ADSL)

    Wireless Technology

    Very Small Aperture Terminal (VSAT)

    These technologies was determined by site:

    Location

    Geographical

    Situation

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    Private and Confidential 22

    WIRELESS TECHNOLOGY

    School*Net

    IP VPN

    Wireless

    Modem

    Broadband

    Router

    Base

    Station

    ADSL

    Router

    IP 10.xx.205.1/2

    255.255.255.240IP 10.xx.205.5/6

    255.255.255.240

    IP 10.xx.205.7/8

    255.255.255.240

    IP 10.xx.205.3/4

    255.255.255.240

    Local Area Network

    Local Area Network

    Local Area Network

    Telekom Exchanges/

    Commercial Buildings

    IP 10.xx.145.0/26

    255.255.255.192

    IP 10.xx.145.64/26

    255.255.255.192

    IP 10.xx.146.0/26

    255.255.255.192

    Wireless Frequency

    3.5GHz Band

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    Private and Confidential 23

    Photo - Antenna

    6 Feet

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    Private and Confidential 24

    Wireless Internal Wiring

    T

    AC

    School

    Network

    UTP CAT5e

    UTP CAT5e in

    PVC conduit

    Coaxial Cable

    LN01

    WN01

    AC

    WN01

    Power cord in

    PVC conduit AC01

    AC02

    2 U

    AT745

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    Private and Confidential 25

    RCST

    RCST

    SchoolRCST

    SchoolRCST

    HubMIMOS TPMSchoolNet

    School

    School

    Satellite (VSAT) Technology

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    Private and Confidential 26

    Outdoor Unit Antenna 1.8 meter in diameter

    FeedHorn

    Penetrating/ Non Penetrating Mount Pedestal

    Equipments at Schools

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    Private and Confidential 27

    VSAT INTERNAL WIRING

    One pair coaxialcable

    PVC

    PVC

    SCHOOL BUILDING

    PC

    VSAT Antenna

    Chain-linkFencing

    UndergroundPVC Piping

    GroundGround

    PVC Piping

    RCST

    LAN

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    Private and Confidential 28

    ADSL

    (Asymmetric Digital Subscriber Line)

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    Private and Confidential 29

    ADSL

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    Private and Confidential 30

    SchoolNet Architecture

    DSL Technology

    Product : GITN SDN. BHD

    Speed1M/128kbps

    Packagewith modem

    Distributed BRAS

    Private IP address

    Call Centre 1300-88-2888

    Account pre-activate by GITN

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    Private and Confidential 31

    What Do We Want From DSL?

    High-speed access over existing copper wires

    Wideband technology employing a pair of DSLdevices

    Make full use the available frequency spectrum-resulting in multimegabit services capabilities

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    Private and Confidential 32

    What is ADSL

    ADSL = Asymmetric Digital Subscriber Line

    ADSL uses the standard Telephone line tooperate.

    Services are concurrent and independent, voiceand data functions simultaneously.

    Multimedia service applied as an overlay on-top

    of existing telephone service to the INTERNET

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    How Does DSL Work?

    DSL technologies exploit the unused frequency spectrum of standardtelephone wire (i.e. 4kHz1.1MHz)

    Advancements in modulation and error-correction techniques enable multi-megabit transmission over lines that previously supported only voice-grademodems.

    Frequency Spectrum

    Presently Used by

    POTS and analog

    modem

    Frequency

    Spectrum Used byDSL Technologies

    0 to 4 kHzFrequency (kHz) 1100 kHz

    Amplitude

    Spectra of

    Standard

    Telephone

    Cable

    i ?

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    Private and Confidential 34

    What is ADSL?

    Asymmetrical Digital Subscriber Line

    Subscriber line or Local Loop

    Upload: from user to central exchange

    Download: central exchange to user

    ADSLModem

    Central Exchange

    TelephoneNetwork

    Local Loop

    DownloadUpload

    User Internet

    S f

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    Private and Confidential 35

    ADSL Performance

    Upstream: up to 1Mbps

    Downstream: from 1 Mbps to 8 Mbps

    Performance is dependent on the distance from the subscriber tothe central exchange

    The speed is much higher than regular analog modem

    (1Mbps vs 56Kbps)

    Distance: up to 5km (~16,000 feet)

    Always on connectivitypassword is not needed

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    Private and Confidential 36

    Principle of ADSL

    DP DP

    ADSL Modem(NTU)

    Connected byusing NIC

    1-pair of copper wirefrom existing telephone

    Maximum Distance :5 Km

    1Mbps to 8Mbps

    64kbps to 640kbps

    PSTN(Telephone)

    Internet

    ADSL AccessAdapter

    Subscriber at home or in theoffice

    Telephone Network Service Provider Exchange

    1Mbps

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    Private and Confidential 37

    Network : Physical Design

    GITN

    BGP/MPLS

    Access

    B-RAS2

    Access

    B-RAS3

    Ethernet

    ID

    C

    RADIUS

    serverAppl.

    server

    Internet

    GITN's Server Centre

    G/W router(NAT)

    CE

    CE

    ATM

    School site 2

    Schoolsite

    3

    School site 4

    School site 5

    School site 1

    DSLAM

    A001

    DSLAMA002

    DSLAM

    A003

    DSLAMA004 DSLAM

    A005

    DSL

    router

    DSL

    router

    DSL

    router

    DSL

    router

    DSL

    router

    PEPE

    PE

    PE PE

    CE

    CE

    CE

    AccessB-RAS1 PE

    STM-1

    STM-1

    STM-1

    STM-1

    STM-1

    STM-1

    Legend

    DSLAMDigital Subscriber Access Multiplexer

    BRASBroadband Remote Access Server

    COINSCorporate Infromation Superhighway

    CECustomer Edge

    PEProvider Edge

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    Private and Confidential 38

    Why ADSLPerformance Comparison

    Dail-up 56kbps

    ISDN 128kbps

    ADSL 1Mbps

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    DSLAMDigital Subscriber Line Access

    Multiplexer

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    DSLAM Functionality

    Digital Subscriber Line Multiplexer

    Entry point for cell, packet or circuit-based applications

    SDH STM-1, 10BaseT, 100BaseT, E3, E1

    Support IP-DHCP & ATM

    Buffers for CBR and UBR

    Interface to PSTN and Backbone network

    Control and management functions

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    Private and Confidential 41

    IP Addressing

    32 Bits

    10 121 194 193. . .

    Every machine on the Internet has a unique identifying number,

    known as IP address.

    Each IP address is 32 bits long and is composed of four 8-bit fields,

    called octets.

    The octetsare splits into two sections :Network ID : Identifies the network that a computer belongs to.

    Host ID : Identifies the actual computer on the network.

    8 bits 8 bits 8 bits8 bits

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    Private and Confidential 42

    IP Address Schema

    Class A

    Class B

    Class C

    Host IDNetwork

    ID

    Host IDNetwork ID

    Host

    IDNetwork ID

    Class A: large networks with many hosts.

    Class B: medium-sized networks.

    Class C: small networks (fewer than 256 hosts).

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    Private and Confidential 43

    SchoolNet IP Address

    x.x.x.255x.x.x.191x.x.x.127x.x.x.63Broadcast

    x.x.x.194 upto

    x.x.x.254

    x.x.x.130 upto

    x.x.x.190

    x.x.x.66 up to

    x.x.x.126

    x.x.x.2 up to

    x.x.x.62

    PC

    x.x.x.193

    x.x.x.129

    x.x.x.65

    x.x.x.1

    Modem/Gateway

    x.x.x.192x.x.x.128x.x.x.64x.x.x.0Network IPaddress

    Note: Network IP address & Broadcast IP address are not beingused

    Subnet mask used is 255.255.255.192.

    Therefore, the following are the IP Address block in used :

    Network Interface Card Configuration

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    Private and Confidential 44

    Network Interface Card Configuration

    Set the properties of the Internet Protocol (TCP/IP)Change the IP address and DNS server addresses

    IP address : 10.121.194.194Subnet mask : 255.255.255.192 (fixed)Default gateway : 10.121.194.193

    Preferred DNS server : 10.251.3.2 (fixed)Alternate DNS server : 10.253.0.13

    (fixed)

    Domain Name Server (DNS)- The Domain Name System (DNS) is a distributed Internet directory service. DNS is usedmostly to translate between domain names and IP addresses, and to control Internetemail delivery. Most Internet services rely on DNS to work, and if DNS fails, web sites

    cannot be located and email delivery stalls.

    Subnet mask-A mask used to determine what subnet an IP address belongs to. An IP address hastwo components, the network address and the host address. For example, consider theIP address 10.35.205.1. Assuming this is part of a Class B network, the first two numbers(10.35) represent the Class B network address, and the second two numbers (205.1)identify a particular host on this network.

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    Private and Confidential 45

    Gambarajah LAN Gateway - SchoolNet

    Makmal Komputer

    Hub / switch

    Gateway

    SchoolNet

    Router

    INTERNET

    S Sh t L l A C ti P ti

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    Private and Confidential 46

    Snap ShotLocal Area Connection Properties

    S Sh t I t t P t l P ti

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    Private and Confidential 47

    Snap ShotInternet Protocol Properties

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    Private and Confidential 48

    ADSL Router AR-250e

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    Private and Confidential 49

    ADSL Router Aztech 3100R

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    Private and Confidential 50

    Standard Operating Procedure

    (SOP)

    MOE Approval Letter

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    Private and Confidential 51

    MOE Approval Letter

    Site Survey Form 1/3

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    Site Survey Form 1/3

    Site Survey Form 2/3

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    Private and Confidential 53

    Site Survey Form 2/3

    Site Survey Form 3/3

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    Private and Confidential 54

    Site Survey Form 3/3

    I t l Wi i F

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    Private and Confidential 55

    Internal Wiring FormLampiran F

    JS 1Page 1 of 1

    GITN SDNBERHAD JOB SHEET FOR SCHOOL*NET

    INTERNAL WIRING Revision # : 00Issued Date : 17/03/04

    SECTION A : TO BE FILLED BY CONTRACTORNAME OF CONTRACTOR

    PTT ZONE

    TM WORK ORDER NO WIRING INST. DATE

    SCHOOL CODE SCHOOL PHONE NO

    SCHOOL NAME

    SCHOOL ADDRESS

    Please sketch your new internal wiring lay-out in the space below

    _______________Contractors Chop

    SECTION B : TO BE FILLED BY CUSTOMER / SCHOOL CONTACT PERSON

    SIGNATURE

    I hereby agree that this contractor has done the internal wiring for the School*netProject

    NAME

    IC NO

    POST

    SCHOOL CHOP

    DATE

    REMARKS

    SECTION C : TO BE FILLED BY TELEKOM MALAYSIA / CNO

    SIGNATURE

    I hereby verify that the internal wiring for the School*net Project has been done

    correctly as per TM specificat ion

    NAME

    STAFF NO

    PHONE NO

    CNO CHOP

    DATE

    TAGGING AT LAST POINT HAS BEEN DONE YES / NO

    REMARKS

    ADSL UAT Form 1/2

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    ADSL UAT Form 1/2GSB/SCN/UAT/DSL/v1.2

    USER ACCEPTANCE TEST(DSL TECHNOLOGY)

    1.0 PURPOSE

    The purpose of this document is to describe the acceptance and commissioning of the GITN SchoolNetnetworking system. The test and acceptance procedure outline in this document will verify and confirmthat the operation of the system meets the user requirements and specifications.

    1.1 Site Details:

    School Name: _____________________________________________________________Address: _____________________________________________________________

    _____________________________________________________________

    Postcode: ___________________ Town: ____________________________________

    State: _____________________________________________________________

    Tel: ____________________ Fax: ____________________________________

    Name of Headmaster/Principal: ________________________________________________

    School Code: ____________________ Date of Installation: ______________________

    Herewith I/We certify that all the test and acceptance activities attached are done successfully in accordance tothe system requirements and the GITN networking system.

    On behalf of GITN

    _______________________________________

    Signature:

    Name:

    IC Number (New):

    Date:

    On behalf of School Representative

    _____________________________________

    Signature:

    Name:

    IC Number (New):

    Date:

    On behalf of PPD/MOE

    _______________________________________

    Signature:

    Name:

    IC Number (New):

    Date:

    2.0 DSL ACCEPTANCE TEST

    2.1 Definition

    The purpose is to ensure that the end user/customer can be authenticate and connected to thenetwork.

    2.2 ADSL IP Address

    # Information IP Address Subnet Mask

    1 LAN Port 10 . . . 255 . 255 . 255 .

    2.3 Test procedure

    # DescriptionCommand at console

    screenResult *

    Status

    1 Dial to Network with user-idand password

    Dial using Point to Point OverATM (PPoA) client

    2 Ping LAN IP Address Ping . . . ms

    3 Ping to NMS1 at Cyberjaya Ping 10 . 251 . 1 . 114 ms4 Ping to NMS2 at Cyberjaya Ping 10 . 251 . 1 . 115 ms

    5 Ping Radius Server 1 atCyberjaya

    Ping 10 . 251 . 3 . 3 ms

    6 Ping Radius Server 2 atPutrajaya

    Ping 10 . 253 . 0 . 3 ms

    7 Ping Primary DNS Ping 10 . 251 . 3 . 2 ms

    8 Ping Secondary DNS Ping 10 . 253 . 0 . 13 ms

    9 Open URL page. Suggest :http://pmis.gitn.com.my

    10 Downloading 2M File (ftp://pmis.gitn.com.myDATA2M) :

    Completion time : (second) **

    * Average round trip time shall be less than 150 ms according to International

    Telecommunication Union (ITU) standard** Completion time for downloading shall be less than 30 seconds.NMS - Network Management SystemsDNS - Domain Name Server

    2.4 Details of Equipment:

    Type of ADSL : ADSL Speed :

    Serial Number : Tel. No. Used :

    Computer LabLocation :

    Tel. EquipmentLocation :

    ADSL UAT F 2/2

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    ADSL UAT Form 2/22.5 Equipments and Wiring Installation Checklist

    1 Router properly installed YES / NO

    2 Proper black drop wire from DP to the School building YES / NO

    3 Proper gray/black wire from drop wire connector to CPE YES / NO

    4Wire properly conduit with PVC pipe all the way fromconnector to CPE

    YES / NO

    5Proper termination with telephone socket attached to the wall1 to 2 feet from the floor.

    YES / NO

    6Normal telephone wire with RJ11 termination from telephonesocket to CPE

    YES / NO

    7 ADSL Router stays switched on YES / NO

    8 Sticker HAK MILIK KERAJAAN located on CPE YES / NO

    9 Submit BORANG HARTA MODAL to School Personnel YES / NO

    2.6 Details of IT Coordinator

    IT Personnel 1 :

    IC Number :

    Contact Number : e-mail Address :

    If available

    IT Personnel 2 :

    IC Number :

    Contact Number : e-mail Address :

    Attachment Photo

    ADSL ROUTER

    DP BOX

    BLACK

    DROP WIRE

    TELEPHONE

    SOCKET

    TELEPHONE

    LINEBLACK/GRAY

    WIRE

    2 Feet

    ADSL ROUTER

    CONNECTOR

    INSIDE TELEPHONE LINE PVC

    PVC

    SCHOOL BUILDING

    PC

    GroundGround

    Network Design for Equipments and Wiring Installation

    ADSL R t

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    Private and Confidential 58

    1) Power

    Lights up when power is supplied to the AT-AR250E.

    2) EthernetLights up only if the Ethernet cable is properly connected tothe corresponding port.Blinking when the Ethernet is transmitting / receiving data.

    3) ADSLLights up when the ADSL connection is established.Blinking at fast interval when the ADSL is transmitting / receivingdata. Blinking at slower interval when trying to establish aconnection.

    ADSL Router

    a) ADSL Router AT-250e

    ADSL Router

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    Private and Confidential 59

    b) ADSL Router Aztech 3100R

    1 2 3 41) Power

    Lights up when power is supplied to ADSL Router.

    2) Ethernet

    Lights up when the Ethernet cable is properly connected from ADSL

    Router to the Ethernet card. Flickers when the ADSL is transmitting/

    receiving data.

    3) DSLLights up when the ADSL connection is established. Blinking whenADSL is trying to establish a connection with ADSL Service Provider.

    4) PPP

    Lights up when PPP connection to ISP is established.

    ADSL Router

    Basic ADSL Troubleshooting

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    Problem Troubleshooting Suggestion

    Power LED does not illuminateafter product is turned on

    End-user must verify that they are using the ACadapter provided with the device. It must securelyconnect to AT-AR250E and a wall socket/powerstrip.

    DSL LED does not illuminateafter phone cable is attached

    Make sure to use a standard telephone line(provided with the device). Make sure you had

    correctly connected the device. Wait 30 secondsto allow AT-AR250E to negotiate a connectionwith ADSL service provider.

    Ethernet LED does not illuminateafter Ethernet cable is attached.

    End-user must verify that the Ethernet cable issecurely connected to the hub/PC and to AT-

    AR250E. Make sure the PC/hub is turned ON.

    End-user must verify that they are using a

    straight-through cable to connect to the uplinkport of a hub/switch or using a straight-throughcable to connect to a computer.

    Basic ADSL Troubleshooting

    Basic ADSL Troubleshooting

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    Problem Troubleshooting SuggestionPC cannot access the Internet Use the ping utility to check whether your PC can

    communicate with AT-AR250E LAN IP address. Ifit cannot, check the Ethernet cabling, and checkthe LED status.

    Check the gateway IP Address on the computeris a valid IP address, if it is not, correct the

    address. Verify with GITN the DNS server specified for the

    PC is valid.

    PCs cannot display web pageson the Internet.

    Verify that the DNS server specified on the PCsis correct. You can use the ping utility to testconnectivity.

    Note:

    LAN or Gateway IP Address is an IP Address belonging to the ADSL Router.DNS IP Addresses are 10.251.3.2 and 10.253.0.13.

    Basic ADSL Troubleshooting

    Verifying Address Configuration

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    Verifying Address Configuration

    Ping Command

    Test IP Network connectivity

    Uses ICMP protocol to verify the hardware connection and thelogical address of the network layer

    Exp : Ping10.121.194.193

    Trace Command

    Shows interface addresses used to reach the destination

    Uses Time-To-Live (TTL) values to generate messages from eachrouter used along the path

    Exp : Tracert 10.30.20.65

    Result for Ping

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    Result for Ping

    Result for Tracert

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    Responsibility Area

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    ATM

    Network

    DSLAM ATM NodeATM Node

    ACCESS

    BAS

    Copper

    DSL modem

    (router)

    GITN Server Centre

    GITN

    MPLS Network

    PEPE

    PEPE

    Internet

    AREA 2- CAN & CNO

    AREA 3 - COINS AREA 4GITN Sdn. Bhd

    Responsibility Area

    AREA 1- MoE

    LAN

    MoEMinistry of Education

    (Kementerian Pelajaran)

    Restoration Process 1/2

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    SchoolNet CallCentre

    GITN helpdesk

    COINS helpdesk

    COINS helpdesk

    100

    Receive complaint

    from school

    Receive complaint

    from GITN helpdesk

    A

    isolate restore

    Corenetwork,

    BAS

    Port,

    dslam

    TM

    Create docket in stars-

    re

    Isolate restore

    Receive complaint

    from COINS helpdesk

    GITNnetwork

    B

    Restoration Process 2/2

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    Restoration Process 2/2

    Receive docket

    Receive complaintfrom stars-re

    A

    system

    CNO LMG

    CNOC

    100

    inform COINS

    helpdesk

    Isolate restore

    closed docket

    Port,

    dslamupd status in stars-re

    restore upd status in stars-re

    COINS helpdesk inform GITN helpdesk

    End

    Customer inform Customer

    B

    DO AND DONT

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    DO AND DON T

    Do not disconnect power cable from ADSL Router. The

    power shall be ON 24 hours.

    Do not expose ADSL Router to rain or moisture.

    Avoid spilling liquids on or near the ADSL Router. Use asoft, dry cloth for cleaning

    Do not open the cover of the ADSL Router.

    Do not press the reset button (small hole) at the back of the

    ADSL Router.

    DO AND DONT

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    DO AND DON T

    Air vents must not be blocked and must have free accessto the room ambient air for cooling. Maximum ambienttemperature is 40oC.

    Do not unplug any cables from the ADSL Router.

    Do not expose the ADSL to direct sunlight.

    Do not put any hot devices close to the ADSL Router as itmay degrade or cause damage to it.

    Do not place the ADSL Router on an unstable stand ortable. The ADSL Router may drop and become damaged.

    Do not put any heavy object on top of the ADSL Router.

    REMEMBER

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    Any problem

    ( 1-300-88-2888 )

    REMEMBER

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    Thank You